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ES Countertops LLC Granite Creations

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1. ES Countertops LLC - West Springfield

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· 51 reviews

3 Century Way, West Springfield, MA 01089

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ES Countertops LLC: what do users think?
Donna Ginty: The customer service was extraordinary! Lynda was so helpful and answered all my emails timely and my countertops came out beautiful!
Crystal: Great people to work with. All of them! I’m head over heels in love with my countertops and backsplash!
Niels Christiansen: As our new home build was dragging on during the covid and supply chain crisis of 2021/22 not only did ES Countertops come to our rescue with fast delivery and installation of our quartz kitchen countertop, they also did a flawless job. On top of this, as they do the cutting and polishing in-house, their price was 30 percent below the big box stores and other local and regional suppliers. It doesn’t get much better than that.Very impressive, thanks.
Lisa Will: This is a great company which provides excellent quality in their product and exceptional customer services. The countertops they provided were perfect and the installers were very friendly and efficient. I would recommend them to anyone!
Yvette Griswold: Counter top is beautiful. The staff was very professional and courteous. Would recommend them.
The6 Walkers: I didn't use them but they were friendly to deal with and very prompt on their quote.
L Obahi: Mike and Lynda are wonderful to work with, we had a great experience from choosing our kitchen countertops to installation. Their team are knowledgeable and very friendly, they did an excellent job installing the countertops. We love the results and recommend ES Countertops very highly!
wardlaw srq: E.S.Countertop gets 5 star + from us…….. Mike, Lynda, Ben, Todd, and installers were all great to deal with and handled our project with competence, and real integrity. They did what they said they would do , when they said they would do it, all ,with high quality.Thank You !Arthur and Julie
Melinda Powers: ES Countertops installed exquisite quartz counters for us. Lynda, Mike, and Ben made the entire process so easy. The end product is flawless! Thank you, we highly recommend ES Countertops!
Glenda Marrero: ES Counteretops is a great company, from the moment you walk in and you are greeted by Lynda, a wonderful person, you feel that you have arrived at the right place and it is true, you have arrived at the perfect place for your countertops. Good communication from start to finish. My experience with them was wonderful, I had a limited budget and they very kindly looked for options for me and the result was spectacular. I am in love with my countertops. So if you are looking for countertops don’t look any further call or visit ES Countertops you won't regret it.
Kayla Manzi: Overall great experience. Fair pricing and excellent customer service. Would definitely recommend if your in the market for some kitchen upgrades!
Carla Ryan: Wow! From start to finish, ES Countertops were so wonderful to work with. We were immediately greeted and made to feel so comfortable from the moment we walked in the door. We were looking for a countertop for a wet bar in our newly finished basement. We wanted quality and we wanted the job done right, but we also did not want to break the bank considering this was just going to be an our basement. We were so excited by the large amount of styles to choose from. The second I saw the quartz countertop I picked out I knew it was exactly what I had been envisioning. The entire team was so helpful, looking at our design inspiration photos and helping us find the counter that was just perfect for us. You can tell they actually care about their customers. They follow through, show up when they say, and are so incredibly friendly. I can't wait to go back again when it's time to update my kitchen counters! Thank you all so much for making us feel at home and doing such a beautiful job on our wetbar. We also ordered our sink from them, which turned our beautiful as well!
sarah foley: ES was excellent to work with for our kitchen countertops! Reliable, trustworthy and meticulous with their work. Highly recommend!
Rhonda Skiba: Excellent workmanship from planning to installation! Crew was very professional, courteous and meticulous. Finished on time and cleaned up work site at the end of each day.
Eric Benoit: Amazing experience. Ben and Mike helped every step of the way. Their office staff was extremely helpful picking out colors with endless samples. Extremely knowledgeable in the available products and size limitations. Installation was quick and clean. Highly recommend.
Albert Tranghese: Extremely Professional!!! I had them install new granite countertops while doing a complete new Kitchen remodel. Unfortunately after install we found the back of the granite was cut slightly off. Mike came out to inspect the small error and also noticed a very small crack. Both problems were very small and could be overlooked by myself. Mike was unhappy with the product that was installed and insisted on replacing it. Even in the middle of the Holidays he fit me in and installed a complete new granite countertop. Amazing it is absolutely perfect. Its hard to find people with that kind of pride. I would highly recommend ES Countertops to anyone!!!
Ashley Antoine: We recently had beautiful countertops put in by ES and we couldn’t be happier. They were personable, professional and did a phenomenal job! From the staff to the family who owns it, it was certainly a great team from start to finish! I highly recommend this company!
Brianna Grimaldi: This business is the most disrespectful and rude place I have ever encountered. My family purchased a vanity and was told it would be in by Christmas. We called multiple times prior to know the status of the vanity, no response or call back. Then they receive a call stating it won’t be in until mid January. The business promised a date and when we called about this the manager stated “oh you need to talk to the sales rep” why ??? For her to just deny saying what date she promised us ? Get out of here ! A manager should be able to handle this type of a situation and not a sales rep. They were rude, disrespectful, and unprofessional.This is completely unacceptable from a company to set an expectation about a product then fail to deliver on good customer service. This is not a standard business practice and myself and family will be sure to not recommend this company’s products or services to anyone. I would LOVE to see the manager call me about this.
Kim Grassfield: I had an unusual and great experience with ES Countertops. My order was not large but, all the same, I got plenty to of attention to detail and excellent communication (by text) throughout the process. Highly recommended!
Meg Marie: Well to start, Im a big fan of supporting small businesses and at the end of the day the countertops came out beautifully. The low score is mostly for the process of getting the countertops and the sink ordeal.My experience was not great, it felt very very unorganized. The only times I received a phone call was for the deposit and final payment. Besides that, I had to call for templating, and call multiple times regarding the day they would be installed. The initial back and forth of emails was also very repetitive. I answered the same question 3 to 4 times in a week span.After the countertops and sink were installed, I wish they did a walk through to make sure everything is good to go. The sink has many scratches in it, which once I contacted them, said it must have been the manufacturer... SO when templating and installing, they never noticed the huge scratches or if they did, continued to install and oh well.Ultimately, I wish I shopped around more and I recommend looking elsewhere.
Harry Greenhouse: Great company to work with. Very fair pricing, excellent service. We are thrilled with our countertop!

2. Granite Creations - Wilbraham

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· 17 reviews

2376 Boston Rd, Wilbraham, MA 01095, United States

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Granite Creations: what do users think?
KPNunes01: We wanted to update the kitchen countertops in our new home. Granite Creations had the best selection of different stone slabs to choose from. The process was very straight forward. Communication was very easy and everyone was very responsive. They worked with our schedule and were very professional answering all my questions. Everything from making the template to install was excellent. Highly recommend.
Michael Marion: Superior quality and service
roger lock: My wife and I had a fabulous experience with Granite Creations. The attention to detail and transparency is second to none. our kitchen came out beautiful. I highly recommend to contractors.
Joey Burr: From the time we stepped foot in Granite Creations I knew this was the counter business I wanted to work with, they’re all super friendly and they have a large amount of stone to choose from!! And if it's not on the lot they can get it for you. Kim was so easy to work with and pointed us in the right direction of what we were looking for in our quartz counter tops. Luke is awesome and made sure our quartz was exactly how we wanted it, installation was a breeze, and Adam literally was the icing on the cake! He was so knowledgeable, extremely friendly, an answered all the questions I had during template and install. We even cracked few jokes together. Felt like I knew him for years. Granite Creations is a local, family owned business who has been doing this for a long time! They knew they’re stuff, and more importantly, they're customer service is top notch. We went to three other counter top businesses before we went to Granite Creations, I guess you could say we saved the best for last! 🙌
Madeline Calabrese: This family owned and staffed granite company was excellent. Lots of selections great service, very timely installation and excellent workmanship. Highly recommend them.
Kevin Kaczynski: Very knowledgeable, easy to work with, price was great, and VERY fast! I would definitely work with them again.
jeremy jordan: Went there to get some beautiful granite countertops they upscale sold me some lovely granite with blue in it from some vein somewhere that was the last of its kind. While they were installing it I noticed a line running down the front of my countertop and they said that was just the natural grain of the stone and it was sealed and wouldn't be a problem so I said great. Well now that natural crack that wouldn't be a problem has started to lift I thought okay they're not that new. So I go to look underneath and lo and behold they had tried to seal an already existing break from underneath at the time of purchase. That apparently "natural crack "was not at all natural. And there underneath ,was a very prominent repair that could only be seen from underneath inside the cabinet. Photos are attached. They screwed me, they knew it, they took my money and now it's too late...
Kati Litten: Amazing! My kitchen sink became separated from the granite counter, which obviously was not a good situation. I phoned Granite Creations in the afternoon, and shortly thereafter Adam phoned saying he would come over and take a look. Adam fixed the sink! I am pleased as punch that this was taken care of in a timely manner and my sink looks better than it did before. Thank you! Thank you!
Donna Muska: I hired Granite Creations to fabricate and install granite countertops in my new kitchen. I could not have been happier with my experience every step of the way. Kim was extremely knowledgeable and patient with me as I poked through their extensive selection of granite. She offered suggestions that worked well with my kitchen. As soon as I was ready, Adam came to my house and measured. On the day of install, Luke and Adam were punctual and efficient as they expertly installed my countertop. They went above and beyond to help with a couple things I needed help with. I have hired Granite Creations for other projects prior to this one and have always been exceptionally pleased. They are a great company and I highly recommend them.
Claudia O'Brien: This is a user friendly business. Kim Luke and Christine tried in every way to help me find a special material and coloration for my new Custom Wood Design kitchen and bath. They sent me to a wonderful distributor who had very beautiful and large stone slabs. The large slabs helped to see the variations. They expertly installed both room counters. One extremely large counter needed a small seam. It could have looked really bad but you can hardly see it! They then helped me find the perfect color for our new Stone built 10ft grill and components.They gave such good advice and I knew that they really cared about the quality and my concerns.Great service and professionalism!
David Pugh: My friends at Cortina recommended Granite Creations. My wife and I are so happy with our experience. The product and service was outstanding! Everyone was so very nice and professional through the whole process. THANK YOU!
albert michaelis: Kim , Christine, Luke and AdamThank you for your help in selecting our new countertop and for the professionalism of the whole experience. Luke and Adam did a beautiful job in the removal of the old and installation of the new counter. People have loved the idea of the quartz behind the faucet. We have been and will continue to recommend you to all who are looking for new countertops. WE LOVE THE NEW COUNTERAl and Carla/Springfield
Charles Bado: Luke & Adam took on a particularly challenging project, custom fitting an existing counter to fit a new kitchen, they did a seamless job on time & promptly, their willingness to work with my client saved them a substantial sum over a new counter, highly recommended.
Logan Brown: Granite Creations was excellent to work with. They offered very helpful advice and provided constant, timely, and accurate communication along the way which made the process much easier on my wife and I. Our counter tops came out absolutely perfect! Their prices are also very competitive. We will absolutely go back to Granite Creations for any future projects we have.
cheri kevane: We had a wonderful experience with Granite Creations as we picked out and had counters installed for our kitchen, pantry and 3 bathrooms. Kim and Christine were just great to work with, they always had helpful suggestions and were patient with us as we took our time and had many trips to the store and warehouses as we decided. They went above and beyond for us when we found the specific slab of granite we really wanted for our kitchen island, we needed two of them to make it work and they were able to find another slab cut from the same lot at another warehouse and coordinated securing that for us. They were able to schedule the templates and installation around a tight timeframe we had in order to coordinate with the other sub-contractors. The installation went very well, the cuts all look great, everything was delivered and installed accurately and they followed up to make sure we were satisfied with everything. We are so very happy with the service and the counters we got!
Allen Media, Inc.: We loved our kitchen so much we had them come back and do both of our bathrooms! The quality and service from Kim, Luke and their team is awesome!We highly recommend Granite Creations!David & Ann AllenPalmer, MA
david gagne: Well, the product is exceplenty. The issue I have and buyer beware is I just received a certified letter of demand for an additional 147$ with no explanation. Their employees left all their paperwork at my house when they left and their bosses were calling frantically to get it. I had to go to home depot to find out why I was getting this bill, they said their workers had to cut an additional 2 square feet for my sink! My sink is just over 2 square feet and the sink cut was supposed to be free. Beware.........i have all my paperwork if anyone would like to seeDave
Kendall Knapik: Great service, very professional family owned business!

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