Best Nissan Dealer Springfield Near Me

Jonathan Landry: Do not bring your car for service here. As a friend of a former employee and a current service department customer. They're service representatives are entirely inconsistent and they knowingly will not provide you a loaner vehicle even if they have several on lot. Even in a case where they have given wrong information or made a mistake the dealership still will not provide you the vehicle. They have left my family inconvenienced without a vehicle for a factory recall repair. It should be a general point of customer service to work around this issue but they refuse to give straight answers as to why they cannot provide a vehicle it's just a bunch of statements like "Well I'll have to check with my manager" or "We may be able to once we've assessed whether it's covered". I've had a recall at 2 other dealerships with my other vehicle and the loaner car was provided as a service of them so it's entirely untrue they cannot just loan you a car.

Elaine Lucci: Gabby that works at the desk in service dept is excellent! She's very professional and knowledgeable about service being performed. Car was ready when promised.👍

steven orpurt: was a little upset my versa was done and was not informed it was ready and sitting out side

Cheryl Laudato: I am beyond satisfied with my vehicle purchase and the treatment I received at Nissan Balise. I was nervous to go by myself but Ricky Rodriguez made all of that go away the second I spoke to him on the phone and in person . I highly recommend Nissan Balise to anyone who is looking for another vehicle. THANK YOU Nissan Balise and a big shout out to Ricky Rodriguez for his acceptional service!!!

East Coast lovin': I've been trying for weeks to get a phone call back. I've spoke to the Manager? and two different service managers who all promised they would be the ones to help. Not a single phone call back. I call every other day and they say "they're with a customer. I'll have him call you back", it has NEVER happened. I just don't understand how a business runs like this. Unbelievably rude.

Rob Schwarzenbach: First time there.

Christine OConnell: Kind , courteous and thorough

Robert Bellucci: Amazing experience, exceptional customer service

Jacqueline Algarin: While personally I tend to get anxious during the process of purchasing a car, Ricardo Rodriguez made me feel very comfortable and ease the process by being personable and assessing any concerns I had. He deserves a raise. This gentleman tries to go above and beyond for the customers. He is a great sales person. Indeed, it was a very smooth process. Thanks Rick and Nissan.P.S. Loving my *2023 Nissan Rogue SL* !!!!

ERIKA McGEE: Ricky, the salesperson, was horrible!!! Showed us a dirty and smelly vehicle and had the nerve to offer excuses when I said something to him about it. I hope that he never gets a commission.

Lisa Miller: they were very thorough and kept me updated on the repairs and how much time was going to be needed to do them. I bought my car from the same dealer 12 years ago and always bring it to them for any work, oil changes, or inspections.

Jacqueline Chapman: The process of leasing a new Nissan from Balise was much easier than any other leases I have had. Everyone was extremely friendly and you could tell they valued my time.

Kris Donovan: There has to be a reason why this dealership has the highest volume of any Nissan parts department in the greater Springfield area, without being open on Saturday.

Saurab Dahal: Awesome

Samantha: I could not be more happy with the repairs and customer service I got from Vasili Regan and Ron LeBarron when I brought my Nissan Rogue to Balise Nissan in West Springfield. They went above and beyond for me. If your looking to have repairs done on your vehicle I highly suggest going to them. They made a super stressful situation wonderful. I really can’t thank them enough.

Sue K: Vassily helped me through the whole process of the recall on my Rogue. He was professional and friendly. I really appreciated that.

Wong Cedric: I scheduled services at this dealership on Mar 8, 2023. I asked for a shuttle service to get to work in the morning. After an hour, I received a call from the service department to inform me that my vehicle was ready and air filter replacement was recommended. I also mentioned that I won't be there around 4pm. No one called me back after this call. I started calling the service department at 4pm and dialed over 20 calls, but no one picked up the phone. Then, I called the sales department and they helped me to transfer my call, but no one picked up the phone so I left a voice message. A guy from the service department called me at 5pm. I told him that I needed a shuttle to get back to the dealership. He told me there was no shuttle after 2pm, but no one mentioned this before. He charged me over the phone and left my key to the sales department. I tried to request a ride on Lyft, but no one was willing to take the request since it was busy hours. It was 32 degrees out there. I walked almost an hour from work to the dealership and reached there at 5:57pm. This is the worst service ever that I've received from the dealership. No one feels sorry and apologizes to me. If I can give a 0, I will absolutely give them a 0!!!!!

CR: I've brought my car to their service department twice. They didn't fix the problem either time, but they made sure to charge me hundreds of dollars. This most recent time, not only did they charge me 500 dollars to not fix the problem, but the lady on the phone was completely condescending and unapologetic for their terrible service. They pretended like somehow the plan was never to fix the car in the first place, and that they never claimed they fixed it. Then what was I charged 500 dollars for? It was one of the most unbelievable things I've ever heard from a supposed professional. This has been the absolute worst experience I've ever had with a car repair service. Avoid having your car serviced here if you value your time, money, and sanity.

Ale Moultrie: I just purchased a new vehicle with you guys and Wendy was fantastic definitely a delightful soul

gail kasuba: It took too long to care inspected. We arrived at 11 and we missed the 11:40 cut off for the inspection. We waited in the dealership for inspections to resume. Instead of being first in line, someone beat us out. We finally got our socket around 1:40. I complained and that said is too bad, somebody beat me the first inspection after lunch. Since we were there since 11:00 , I figured that we had a1:00 appointment for inspection. This was totally unacceptable and casts dispersion on any future dealing with Balise Nissan.

Carol Mackiewicz: I was going to be late and called, and they responded so kindly and were so easy going and reassured me it was all good! I like the environment provided for customers to wait in as well. And I appreciate the complimentary car wash down the road!

Dawn-Marie Norris-Dean: I absolutely love to work with Alex and Fitz! Scott is always amazing and always willing to help get what you want! April and Steve in service are always so helpful, friendly and speedy! They make the buying process amazing! I have returned to buy cars there the last 10 years and will continue to always buy my vehicles with them! My family always uses curry nissan!! The team is always amazing

B A: Tony and Tom made the leasing experience straightforward and simple. Drove the truck I was interested in, then chose one in the color I wanted and the accessories i needed, no haggling, signed the papers and picked it up a couple days later.

Eric Velthouse: Stopped in for an inspection sticker, was told it may take 2 hours and it only took a 1/2 hour. Pleasantly surprised by that! Nice friendly staff, especially Jay....definitely recommend

Rodolfo Parra: Great customer service

707music: Great service, friendly staff! Thank you Chase, Fitz and Tom!

Ely Amapolah: Peter he is Excelent employe, and I LOVE MY NEW NISSAN PATHFINDER 2023.

Terrell Jones: Pete was awesome he made everything as simple and easy as it could be. I could tell how much he cared about me getting the car I wanted and he made sure it happened

Roberta McCauley: It was just an oil change, but it was great. I was there for an hour and it was done. Jason and Tyler were friendly and knowledgeable. The tech remembered the new sticker!!! Jason explained how my service package worked and even brought my car back into the service drive so I didn’t have to load my baby and stroller in the weather. The Curry service crew is excellent, as always!

Maura Ricardi: I was stressed that our preferred sales guy had retired and we wouldn't be able to walk out with something new. I was wrong! Alex and Fitz met us where we were at and surpassed my expectations! So happy with the 2023 Pathfinder !

Andre Gamble: Jay and all of the other staff in service always makes sure I’m taking care of. Anytime I service my vehicle it’s taken care of with no issues and no appt!!!

Gary Moller: The service was performed promptly and satisfactorily.

Heather Wheaton: Tony is awesome! He always makes my experience super easy. All my expectations were met and I left the same day with my new vehicle! 🤗

Analesi Johnson: Fitz, Tony, and Tom were all amazing in helping me get into a new lease. I have had the best experience with curry Nissan and always felt so well taken care. Fitz has been a God send as far as setting up leasing and helping to make the process as smooth and stress-free as possible. I also really appreciate the time that’s taken by Tony to explain my new cars features, how to use all the functions, and making sure I feel comfortable operating before I drive off! I will continue to use curry Nissan for leasing as I’ve had the best experience!

Patti Cavanaugh: As always, fast, efficient and friendly. Beautiful waiting area, love to hang out there

Megan Haas: Absolutely love coming here, 5 stars!

Pam Fleming: Steve provides excellent customer service! He explains everything that was done along with any issues that were found with solutions that meet my needs. Greatly appreciate that!

Anne Belanger: Excellent, and friendly

Claire Kennedy: Everyone was very polite and professional. My service was completed quickly.

Michael Neely: Tony and Tom were great! Made car buying very easy, simple and without frustration! Highly recommend the team!

Bill B: I made an appointment for an oil change. It was a Wednesday in April and the service coupon was 50% off $74.95. When I got there, the service advisor presented me the paperwork for $89.99. When I stated the coupon said $74.95, she said it's been $89.99 for a while now. I feel the $74.95 advertised price on the coupon should have been honored.

JANICE DINNALL: Outstanding Corey is the ultimate sales person. He was great from start to finish. Loved the experience. Everyone including the manager Miguel was so nice. I didn't feel cheated or taken advantage of.

Lorraine Kaylor: Zack service manager friendly and helpful He took the time to explain everything to me

Bill Wilson: Excellent service and staff

Eric Dumoulin: Sales guy waisted a lot of my time .

Jennifer Modugno: The service staff that greets you was wonderful I took my two girls there that are teenagers to get their oil changed and you know how teenagers always feel awkward going into a new situation and they were very welcoming and we all felt very comfortable which is important for three girls in a car shop thank you

Reynman Nogeurra: This place suckx, ripoff. Don't explain nothing. They dirty. From the Owners to managers crooks. $140 per oil change. Never again and Zach needs better attitude and training.

Karen Parsons: You will regret going here. It is easy to have good customer service when nothing goes wrong. they will steal your money than offer a patronizing smile and apology. YOu ahve been warned

Justin Boykin: Always excellent service and staff member customer service

Robert Boissonneault: The entire sales process was "no pressure". It was consultative selling. I asked questions and reviewed options. Corey was very professional. He earned our trust and earned our business.

Ren Arietti: The sales team was very transparent, honest, and easy to work with. Great group of people.

Mike Boscarino: I won't give them one star because they are professional and the facility is clean, and I haven't had any problem with the quality of maintenance they perform. But there prices are predatory and unreasonable. I had an oil change and tire rotation done in August of 2022, it was $77. Four months later we get another oil change and tire rotation and the price out the door was $116. The cashier said "the price of oil has gone up a lot." I compared the bill details between the two services, which were exactly the same, and found $39 of extra charges being added to the latest servicing. I gave them a phone call and the service advisor said that they are adding new stuff to their oil and they have to include that in the price now. So my warning to anyone reading this review, be on your toes when you are dealing with these folks. Like any dealership, they will try to sneak in charges wherever they can. I thought I had found a good dealership to have our vehicle serviced but my most recent visit shows that they are just as sneaky and conniving as any other dealership. I am very disappointed with them.

Fred TV: Great Price... Didn't have to haggle or negotiate. Didn't have to worry about market adjustment fees!!! I drove from Delaware to Connecticut because no other dealership in my area could beat their price. I will reach out to Nissan Enfiled for future purchases. The whole purchase process was a breeze.

tony cee: Friendly service department they smile as there screwing you in the service department. $1500 for a full rear brake job.A couple of When car was picked up there was all kinds noise from the rear axle. Brought car right back and service mgr.Says sorry no time to look At it today!Mind you they literally just let the car go. They wouldn’t even give a quick test drive or loaner car for the return appointment!!Stay far away from this jip joint!!!!!

Sue Decapua: We recently met Corey Brennan who listened to our tale of woe (my car had been totaled), what we were looking for (and he asked very good questions to help me remember what was important to me in a vehicle), and showed us some choices that were right on target. He was friendly and professional and NOT PUSHY (very important). I was also impressed as the Nissan Dealership was not charging any percentage over MSRP (some - like Kia and Honda are doing this). And the Manager, Miguel, took the time to come out and meet us and talk about our choice. What a good experience!

Datguy_eddy I-G (Datguy_eddy. insta): Left me on hold for about 2 hours and never called back. Now I know how it feels when someone does that to me. It's a bad feeling.

Maria Garcia: I never write negative post under business, However I do feel as I was taken advantage of. Of course lets do it to the female that has no knowledge about cars. I took my car in on Monday 9/26/2022. I was told they were going to do a full inspection on my car and charge me two diagnosis fees. Which I was okay with. However they did not do that. They diagnosis one thing that "they thought was the issue and fixed it" however the issue was not fixed and I strongly feel I was taken advantage of and should not have paid $630.00 I still paid it. I took it back and now they are saying it can be multipole things wrong with my car if that's the case they should of said that on Monday, they made it seem like the issue they fixed was the only issue with my car. If I am in the wrong that's fine I'll accept the fact I paid $630.00 for a part. I guess I'll wait to see what the Better Business Bureau has to say.

D.L. Martin: Everything about my experience at LIA was wonderful. Matt Salvador and John Stowe made the process go so smoothly. Matt whom I originally reached out to was professional, knowledgeable, and courteous. Matt walked me through the entire lease buyout process over the phone, he took his time and was so patient. I was pleasantly surprised as the dealer I leased my car from in MA was the complete opposite. Finally, allow me to mention John Stowe, the sales manager. Again, very professional- so refreshing. As a senior it made a real difference.

Nicole Stutz: I honestly can’t say enough positive things about Lia Nissan, Grant and the rest of the sales team. From the minute I walked in the front door I was greeted with professionalism and warmly. The entire sales team was patient with my purchase process while I was dealing with the insurance claim and financing. Some people may say, there’s no difference from dealership to dealership. I would whole heartedly disagree. My experience with Lia Nissan far exceeds my car buying experiences in the past with other vehicle makes. I am beyond grateful for their service and understanding while unexpectedly replacing my vehicle due to Mother Nature. Strongly recommend them to anyone that asks!

Daniel DeBella: Thomas /Steve was extremely helpful and as always wonderful customer service, ty Dan