Best Telecommunications Engineer Springfield Near Me

Becca Wheeler: Last week we had a thunderstorm that rocked my house and fried my ONT. I live in a wooded area, so my cell service doesn't work. I drove up the hill until I had service and called Crocker. A kind person took all my information down and said someone would be calling me back as soon as they could. I waited in the pouring rain at the top of the hill hoping that meant soon, or I would need to drive home and then back up the hill to see if they had left a message . Happily, someone did call pretty quickly and asked more questions. I spent that night without a phone. The next day a technician from Tri-Wire came to check my phone line, and explained what was up. He then reported to Crocker. It was determined that my ONT was dead. Meanwhile, I was driving around looking for cell service in order to check on my status. Every time I spoke to someone or got a message from them, they were incredibly helpful and understanding. I was also aware there were many people like me needing help. When it looked as though I would be without a phone for another night, a technician offered to drive up from Springfield to replace the part; that was a round trip of 1 1/2 hours at the end of a work day.Thanks to Rory, Chris, and all the patient intake staff....as well as Peter from Tri-Wire, I had a phone that night.This is a happy tale of excellent service!

New England Guy: Horrible service... Rude employees... Would give them 0 stars if I could.