Best Tour Operator Springfield Near Me

Scott White: The absolute worst trip I have ever taken. We arrive at the scheduled pick up stop to find both stops, Milford and Hamden, CT., combined that was fine we were still on time. As we make our way on the highway we are informed that we would be stopping for an extra pick up. Our trip was booked through Carrie Dansreau. Another woman, Kay tells us to all move to the left side of the bus as her people would take the right side seats. At this point I am maybe three rows from the back, we stop and make our pick up and move on. We stop for a 1 and a 1/2 hour lunch break at a very limited rest stop, DD, Burger king and Nathans. Then we are informed that the Joey Vincent show that we have scheduled is cancelled. We have dinner and get our rooms. The Bird in Hand lodging and restaurant was fine, but pretty disappointed that there is no show. Reserved seats up front for the show "David" didn't happen either, as advertised. The show was outstanding and worth the trip. Next is the Hershey chocolate world which I was looking forward to, that is also cancelled with no reason given. The guided farmland tour was an absolute joke, the guide gets on and for a half hour we drive a circle to see where he grew up!? We literally covered a half mile of farmland. At some point I mentioned moving my seat because you also can't see anything after the fifth row, the high headrests block any view. Kay told me no you won't, you have assigned seats. I have been on quite a few bus trips and was never had to be assigned a seat. We stop at a pretzel/ gift shop and are told you have forty minutes. Being last on the bus meant it took us another 10 minutes to de-board. Needless to say I had time to use the rest room only. The best part is Kay decides instead of Hershey's we would go to the casino. No vote, none of us wanted to go to the casino, we have two at home! The chalk talk was nice and the dinner at a (NOT) Amish home, as was implied, was delicious. Oh, if that wasn't enough we are told to meet in a designated area for morning pick up as we leave for the hotel. The next morning my sister in law and I are waiting there, but no bus or passengers. We start thinking we must be in the wrong spot and start to walk around the compound. Minutes pass and no bus, we don't even have either guides contact info. Finally the bus pulls in the lot, they had changed the pick up spot, never contacted us and left without us! The woman seated in front of us told them to go back. From that point on we were the black sheep of the bus for making them wait. When I voiced that we were exactly where we were supposes to be it somehow became our fault. I had to save up for this trip and could have put my money towards a much more friendly and fun experience. There is no excuse for being treated poorly especially when I paid my money like everyone else. I could of stayed home and blown 600.00 on something worthwhile.

d kristine begin: I still do not have my check that wasStated to arrive last week. I would appreciate a prompt response in sending this refund check out on a deposit because the trip was cancelled due to covid

milly millz: After having experience with her organizing a trip a few years prior I decided to contact her for a girls trip. I scheduled a meeting with her a little over a week in advance. On the scheduled appointment day, I arrived anticipating being able to arrange travel. Instead, nothing was accomplished, and I wasted my time.By appointment only is clearly stated on her door. There was another couple there as well as I waited to be seen. I assumed they were awaiting for a different agent. She asked the pair if they had an appointment after finishing up with the man sitting at her desk. They answered no then she asked how she might assist them. I waited patiently, not thinking too much at the time, anticipating that it would just take five minutes and that she would tell them she had an appointment to see first. I was entirely mistaken. Not only did she ask them to sit with her, not once was I even given the courtesy of being asked whether I was okay with waiting a moment.Though I remained patient, I had anticipated a brief conversation; after 15 minutes, I made the decision to stand up and let her know I was leaving. She inquired about me having an appointment as though she had no idea of her own calendar. "Yeah, we were supposed to go to Greece at 12pm, but now I need to go," I said. When she asked whether I could wait much longer, I replied I was on my lunch hour. Holding out hope and granting her the benefit of doubt I informed her exactly what I was searching for, number of travelers, and the dates. We went over my contact information before leaving, and she assured to call me with all the trip information.Unfortunately, more than two weeks have passed with no call, follow-up, or even apologies for wasting my time. Doreen should understand that being professional, keeping scheduled appointments, adhering to your own appointment standards, and having the decency to carry out the services you are promising are all essential. This was the epitome of disrespect for my time and lack of professionalism.Thanks to Reney Tours in Connecticut, another travel firm, the service was exceptional.They respected my time and made sure to arrange for everything required to make this next trip successful.Word of advise : Some companies neglect professionalism because so many residents believe they are the sole providers of services in the area. Do your homework and research there are plenty of other incredible businesses with amazing services!

Brent Allen: My first experience with a travel agent. Doreen is very friendly and welcoming. She works hard for the best vacation experience. Efficient and effective. I recommend her service to anyone looking for a travel agent.

Sandra Daniele: Mrs. Doreen is the person to see if you want great service. Very helpful and knowledgeable. 👍👍👍

Marisol DeLeon: Been going to her 20 yrs

Solimar Rivera: The best. She is funny as hell and very knowledgeable!!

Keith Hairston: Highly RecommendedGreat customer service

Kief Rivera: She it’s great and super friendly

Damián Moreno: El trato fue fuera de este mundo!!! Super amables y nos buscaron las mejores ofertas para escoger...Lo recomiendo a ojo cerrado!!!

Jessica Kelly: No one better than Doreen to book my trips. She always makes sure we get the best and have a great time. I would highly recommend her...check her out! Last trip she booked for us was for my birthday in Cancun! We had a ball!

Raymond Miranda: Awesome person.... Unfortunately she fell short of delivering on a product she sold us. She was able to return our money but still kept her fee. Not really worried about the money just the principal of charging for a service that you was unable to provide. Unfortunately I will not be going back or recommending her to anyone. 😔

Elizabeth Olivo: I love her she's awesome..

Lilliam Anette Ramos: La flaca es un amor te ayuda a buscar mejores precio de pasajes paciente y respetuosa.

Neslie Delgado: Positive:Professionalism,Quality,Responsiveness,Value

Kiki Molina: Doreen is the best.. I got you😁

Ariel DiSanti: Best place I know been going for ten years!!!!!

KATHERINE ACEVEDO: My traveling agency... amazing staff. It's always pretty busy but definitely love that place... I will never switch agencie.

Wilfredo Hernandez: Lo mejor me encanto

Therese Rogers: Great staff! 👍😊

pancholito santiago (Panchito): If you r planing your next vacation or honeymoon this is the right place to go⭐⭐⭐⭐⭐

DAN MEDINA: My girl Doreen. Knows her sh_t lol.