Best Vacuum Cleaner Repair Shop Springfield Near Me

Kevin Jourdain: Dan is very helpful and very knowledgeable.

JL: I just bought a new central vacuum unit to replace an old one which finally died after 40 years of use. I called the two suppliers in my area (greater Springfield, MA area) and one told me I’d have to bring the old unit in because there could be compatibility issues, and therefore they’d try to replace the motor. That seemed odd to me plus I didn’t want to fix my old unit, which has a dirt can and a cloth filter. I disliked both as dirt/dust always flies into the air when emptying the dirt can or cleaning the filter…messy. I also called Grand Central Vac in West Springfield and spoke with Dan. He never questioned compatibility issues etc., and I visited the store to discuss my options. Dan guided me immediately to a unit after we discussed square footage of my home and my preferences. I definitely preferred a central vacuum unit with a disposable bag, preferring to pay for the bags vs dealing with emptying a dirt can. I wanted to replace my tool kit as well, so he explained the options, I made my choice and scheduled an appointment for the install of the new unit. That went great. My new vac works perfectly and I found Dan easy to work with, knowledgeable and helpful. I feel he cares about his business and works well with customers honestly and fairly. He has what’s often lacking today—good old fashioned customer service skills. Will never again call or consider using that other company in my area which installs central vacs. Dan and Grand Central Vac is the one!

Petitecp Northampton: Dan, the owner is great! Helped troubleshoot our central vac over the phone over 3 days! Problem fixed! He could have just sent someone out, but helped me over the phone.Highly recommend!

Martin Madeux: If you are looking for a central vac systems look no further. Very informative staff, easy to talk to and generous with installation information for this do-it-yourselfer. No high pressure selling, just friendly informative discussion. Will recommend to anyone who asks. Hope to deal with again.

Gail Noe: Excellent service. Extremely helpful. Great supply of needs for central vacuum

JhAc: Had problem with old central vac. Called Grand Central and spoke to Dan who was tremendously helpful and courteous. He went thru possible problems and solutions and pricing. Will definitely purchase new vac from them in near future. Hard to find such excellent customer service now a days!

me: We had a central vacuum system installed and the experience was top-notch from start to finish. The salesman was not pushy and very informative. We took our time making our choice on which unit and were able to get installation within a week. Matt the installer was excellent, efficient, clean and kept us posted throughout the process. I would highly recommend this company to anyone.

Rob US: Great place very knowledgeable and helpful people.

Kim Lyons: Great customer service and competitive prices. Just bought a Central Vacuum System for my home and am very pleased.

Daniel Rothbart: Very helpful and knowledgeable. Recommended.

Alex Kessler: I don't frequently write reviews, but Tony was so helpful that I felt compelled to do so. He's very knowledgeable about the products he sells. I was struck by how patient and thorough he was when answering my questions. He taught me a bunch of useful information. Not once did I feel pressured to buy anything. He didn't even try to upsell me - he gently recommended a vacuum and an air purifier that work for my needs, without the frills and unnecessary add-ons I usually see with these types of products. He even demonstrated to me how to use the Sebo vacuum I purchased, so I didn't have to bumble through the manual myself. If you're in the market for air quality products, this is where you should go.

joan copperman: Amazing customer service on every level. Tony explained things as many times as I need, cheerfully and thoroughly. Even more amazing was that when my new Miele vacuum did not operate correctly due to something that happened in shipping, Tony cleaned it up and replaced the filters, including the HEPA filter at no charge.

sonya fierst: Wonderful customer service. They were incredibly generous and helpful with fixing a piece of my Miele vacuum. Will definitely be back if I need vacuum help in the future!

Jeffrey Coyne: They were incredibly helpful and kind. I was able to get my old vacuum up and running for very little $$ with their help. This is my first time ever reviewing anything but I felt compelled to write this based off of the wonderful service!

G Hammer: Very knowledgeable, knows the vacuums inside out, extremely helpful and absolutely not pushy. The vacuums carried here are of high quality and backed by high quality people.I bought a SEBO here and it was an excellent experience.I highly recommend a visit if you are in the market for a new vacuum.

Frannie Sikorski: Filters and bags expensive. I like to support small businesses, but there is a big gap, when I price compare to others, doesn't make sense to buy filters or bags at this store.

Jennifer Martin: Tony is the nicest and most fair guy around. He sells quality products, and provided service with care, attention to detail, and proficiency. He offers a rare but gravely important repair and maintenence service.

E C: Friendly, expert service -- recommended!

Adam Cochran: Excellent customer service. Great to see mom and pops still thriving in today's big box store age.

Cara Castenson: These folks are great, and so honest. Can't recommend them highly enough for service, and I'll definitely get a new vacuum there when it's time to replace my old one.

Mark and Noreen Corley: My husband and I recently moved to the area. I had been researching vacuums and searching online to the point of being completely confused as to what was best for our needs. I went to The Vac Store and was totally glad I did! It is a small vacuum store but the service, product information, guidance and advice offered was more than expected. I purchased a Miele vacuum that I am extremely happy with. The cost was comparable to other retailers and I purchased it with a lot more confidence in my decision. Tony listened to what my needs were and recommended the best choice to fit those needs. He was right on! I will highly recommend The Vac Store to others! Well done Vac Store!!rchase. The delivery was exceptional and installation went smoothly. I would highly recommend Besko's to anyone looking for appliances. Well done Besko's!

Criss Quigley: We've purchased five Miele vacs from this store and have been very happy with the service. For example, today I came in with a broken part and they fixed it immediately, at no charge! It's great to have a small, family owned business like this in town.

Kathleen Banas: I have done business with The Vac Store for many years. I have always found Tony to be very knowledgeable, fair and honest. Important qualities for any business!!!

Nick Brown: Great products, excellent service. 10/10 would reccomend

Nick Gaubinger: This is a family-owned small business that deals in high quality products. They’re excellent to work with: knowledgeable, friendly, helpful, flexible, and thoughtful about the customer’s needs. I very strongly recommend the Vac Store.

Roshan Chhetri: Great conversation 😀

Sibies Pizza: We bought a Miele vacuum from the Vac store. Great customer service. Very knowledgeable. I recommend them to anyone buying a quality vacuum cleaner.

Jeanne Rosen: I love this store. Great service and wonderful products. I have been going there a very long time and always had a good experience.

Trish Wilson: very friendly, easy to find, had exactly what I needed

Scott Rhodes: Great service and prices!