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1. Grand Central Vac - West Springfield

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· 11 reviews

1838 Riverdale St, West Springfield, MA 01089

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Grand Central Vac: what do users think?
Don D: Dan was great and to the point. Instalation was as promised.
Kevin Jourdain: Dan is very helpful and very knowledgeable.
JL: I just bought a new central vacuum unit to replace an old one which finally died after 40 years of use. I called the two suppliers in my area (greater Springfield, MA area) and one told me I’d have to bring the old unit in because there could be compatibility issues, and therefore they’d try to replace the motor. That seemed odd to me plus I didn’t want to fix my old unit, which has a dirt can and a cloth filter. I disliked both as dirt/dust always flies into the air when emptying the dirt can or cleaning the filter…messy. I also called Grand Central Vac in West Springfield and spoke with Dan. He never questioned compatibility issues etc., and I visited the store to discuss my options. Dan guided me immediately to a unit after we discussed square footage of my home and my preferences. I definitely preferred a central vacuum unit with a disposable bag, preferring to pay for the bags vs dealing with emptying a dirt can. I wanted to replace my tool kit as well, so he explained the options, I made my choice and scheduled an appointment for the install of the new unit. That went great. My new vac works perfectly and I found Dan easy to work with, knowledgeable and helpful. I feel he cares about his business and works well with customers honestly and fairly. He has what’s often lacking today—good old fashioned customer service skills. Will never again call or consider using that other company in my area which installs central vacs. Dan and Grand Central Vac is the one!
Petitecp Northampton: Dan, the owner is great! Helped troubleshoot our central vac over the phone over 3 days! Problem fixed! He could have just sent someone out, but helped me over the phone.Highly recommend!
Martin Madeux: If you are looking for a central vac systems look no further. Very informative staff, easy to talk to and generous with installation information for this do-it-yourselfer. No high pressure selling, just friendly informative discussion. Will recommend to anyone who asks. Hope to deal with again.
Gail Noe: Excellent service. Extremely helpful. Great supply of needs for central vacuum
JhAc: Had problem with old central vac. Called Grand Central and spoke to Dan who was tremendously helpful and courteous. He went thru possible problems and solutions and pricing. Will definitely purchase new vac from them in near future. Hard to find such excellent customer service now a days!
me: We had a central vacuum system installed and the experience was top-notch from start to finish. The salesman was not pushy and very informative. We took our time making our choice on which unit and were able to get installation within a week. Matt the installer was excellent, efficient, clean and kept us posted throughout the process. I would highly recommend this company to anyone.
Rob US: Great place very knowledgeable and helpful people.
Kim Lyons: Great customer service and competitive prices. Just bought a Central Vacuum System for my home and am very pleased.
Daniel Rothbart: Very helpful and knowledgeable. Recommended.

2. City Vacuum - Chicopee

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· 45 reviews

478 Burnett Rd, Chicopee, MA 01020

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City Vacuum: what do users think?
Christine Lazarus: Never disappointed, very knowledgeable, and has unclogged my vacuum. I would recommend, definitely.
Mark Baran: I was super happy with City Vacuum. They recently repaired my central vac. They we quick and very reasonably priced. I'd highly recommend them for all your vacuum needs.
Violette Giammarino: They always have what I need and are very helpful and knowledgeable.
John Waugh: Very knowledgeable great place honest reliable !!! They also sell great vacuum's
Peggy B: I have a Bissell shampooer and it needed some work. I found City Vacuum. They took such great care of me and the service was fast and accurate. Once home I broke a little piece, called and they had it in stock. My son picked it up and they didn’t charge him.I highly recommend this place for any of your vacuum/shampooer service. Even to purchase one. Thank you and I will continue to use your service.
Express Desires: Mike does a great job keeping my vacuums running their best even my back pack Vac I bought some 30 years ago. Thank you Mike. TNC cleaning service
Marlen Cruz: Me gusto como me atendió el señor es muy amable y mira porque no gastes mucho en una reparación de vacum 😊 fue muy agradable ir ahi.
Gust Gallucci: Wonderful service. I have used city vac for 12 plus years. I own a carpet cleaning business , our machines get a workout. Mike is very honest, does great work, quick service and priced fairly.
Yocheved Adelman: Professional and friendly!
Jackie Ryan: Great guy in here trys his hardest to help in anyway way almost possible to help people out and let's them no the best best way to go and to save money
Heb 11:1: Mike is knowledgeable and will not waste your time.
Doreen Skorupski: You need a part go there. Very helpful
Steven Allen: Top notch customer service, have dealt with them for a number of years and won't go anywhere else!
M Paul: Mike is a very honest business owner. He has repaired 2 things for me and they work terrific now. Also, when he could find nothing that he could fix, he told me so and did not charge me even though he spent hours trying to find the problem!
Natasha Wright: They fixed my Dyson Ball Animal 2, no problem. Still under warranty, too! Very friendly, and they even text you when they're done. Very happy.
Gregory Smith: Found vacuum bags for my old, old Hoover vacuum. Easy to find right off the turnpike.
JJ White: Great service, reasonable price and Mike repairs many models. Fixed our Kirby and Dyson.
Terri Conneen: Excellent! Highly recommend!
Elizabeth Strong: Very nice to do business with. High recommend!
My Google: Great service
Michael Monahan: Good service. Mike is friendly and knowledgeable. Prices reasonable.

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