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Lorilil Jewelers

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1. Lorilil Jewelers - Springfield

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· 36 reviews

1500 Main Street Towersquare, Springfield, MA 01115

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Lorilil Jewelers: what do users think?
Nicoli Carilli: I have been hoping to purchase my first Rolex for quite some time now, but given the current market and the daunting waitlists, I had been hesitant to reach out to an AD to inquire about the process. Per the recommendation of a friend and coworker, I decided to go to Lorilil.Upon visiting the store, I was met with a wealth of information and hospitality. Despite my being so uninformed and new to this experience, the staff at Lorilil was more than accommodating and thorough, walking me through every step.Moreover, a few days after speaking to an associate regarding the Rolex brand, and which models I was interested in, I received a call from Lorilil. They were following up with me regarding our recent conversation, and confirming the specifics of my interests. This type of attention to detail, and individual attentiveness, simply cannot be found with many larger chain boutiques.So, while I am still early in my watch-buying experience, I feel more than confident that I am in good hands. Just that simple act of customer service has established me as a loyal customer, moving forward.Thank you for taking the time to guide me through this process, and for your hospitality. It does not go unnoticed.
Jim Tierney: Today March 2nd, 2023 I visited the store and had a great experience. Chris took the time to talk to me about all the watches even though they were sold out currently. I really apricate the time and care he took in helping me. He is one of the good guys in the Rolex AD world.Jim TierneyGengras MotorsHartford Springfield
Edward O'Connor: I was looking for pearls for my wife for her birthday. Great set, reasonable price. I was eyeballing a watch. Hopefully I will be updating this review!
John MacIntyre: The Lorilil team took excellent care of me through my journey in acquiring a new watch. Chris is very knowledgable of the Rolex brand and because of his thoughtfulness, I am now a proud returning customer of Lorilil.I highly recommend going to their team for all jewelry needs.
Paul Cigal: After having my Rolex serviced, it was not running properly. I took it back to Lorilil Jewelers in Springfield and explained what was the problem. Chris, one of their staff, carefully explained what I may have been doing wrong. He knows what makes a Rolex tick!!!! I'm now trying his suggestions, and in a month or so, I'll be back on here and let you know how Chris's suggestions worked out. Chris is just the best.
Sasha M: Don't waste your time going into this place. The whole time I was there, they were hesitant to take out anything from the display cases to show me, and they acted like they couldn't wait for me to leave. I ended up buying elsewhere.
Carlo: A few months back Chris helped me select my grail watch, after letting me try on some different options and dispel my concerns about the varying watch aesthetics. Lorilil has been great to work with so far and they have been receptive and positive each time I have called excitedly asking for any news regarding inventory. I look forward to continue working with them, and can't wait until I am finally able to wear my dream watch.
Jillian Boyer: This review is long overdue. My husband and I purchased his and her Rolex’s from the incredible people at Lorilil. This purchase was a long time coming and a very big one for us. Our communication with Lorilil started with Elena, who was incredibly helpful and patiently taught us how to navigate the Rolex site to view options, and when we were ultimately ready to come in for an appt and place an order we met with Victor and Chris she ensured our appt was at a time convenient for us as we work long hours. Upon meeting Victor and Chris’ it was clear that their extensive knowledge of Rolex’s is unlike anyone we’ve ever encountered. We love that Lorilil is a family run business. The store is beautiful and bright! Everyone was very patient and didn’t rush me as I was much more indecisive than my husband. They appreciated that we had worked long and hard to save for this purchase. Victor and Chris offered suggestions and alternatives that were ultimately better than what we walked in the door anticipating to order! We are both so glad we were open minded and listened to the experts! We were so fortunate to meet the folks at Lorilil and make this momentous purchase! We will definitely be back soon! Thanks again.
David Sanchez: After a promotion and several other milestones, my wife finally gave me the blessing to start shopping for my dream watch (Rolex Sub). A recent visit last week to Lorilil jewelers was nothing short of enjoyable. Upon entry, I saw a couple seated near the Rolex display looking at watches with Victor. I was quickly greated and asked to be helped. Had a nice conversation with Mrs. Deluca,turned out, I knew her husband from work. Shortly after Victor was done with the couple he turned his attention towards me. Talked watches and I expressed my interest to him. Tried on several and he even recommended a certain case size to stay away from due to the size of my wrist. Was offered a smile, good service, water and parking valet. Looking forward to my next visit.
Matt S: Highly recommend this jewelry store, friendly and professional environment, owner is a great guy. He took his time to listen as I expressed interest in various Rolex watches. If you're in the area I suggest you stop in!
O A: I made a purchase a year ago. Chris treated me well and shared with me his knowledge. Everyone in Lorilil makes you feel welcome. Victor told me I would be back looking to purchase another watch and he was correct. It’s a pleasure to do business with them.
Michael Pitruzzello: Great experience at Lorilil! I went in to inquire about a rolex and they treated me like family even though I have never been there before. I am excited to purchase my next timepiece through them. The best thing about the experience was the honesty that they showed. They don’t play the games some other “rolex dealers” do with fake lists and purchase requirements. While I was there they helped me pick out the perfect christmas gifts for my family and the selection and prices were perfect. The location was great and the owner even told me that if I had a parking ticket for staying there past the time to bring it to him. As someone who manages a sales based business this is how you do it. In a crazy time of price gouging and inflation its nice to see a business that does it right and does what is best for their customers.
Stefan Sjoberg: Thank you to Victor and the entire Lorilil Jewelers team for your assistance with my recent watch purchase! If you are serious about building your collection, look no further than Lorilil Jewelers on Main Street. I have already received countless compliments on my new timepiece. Looking forward to doing more business with you in the future!
Nicholas Maratea: Excellent Rolex Authorized Dealer. Victor was very transparent and fair in the process of getting me my Rolex watches. In a time in which demand for these time pieces are through the roof, Victor and his staff treated me like family even though I was not a prior customer and made me feel like a priority. I will be using them for jewelry and other timepieces in the future. Highly recommend checking them out.
Anthony McDowell: After walking in the store for the first time last week, I was welcomed with a radiant and clean store presence. I was instantly impressed with Chris and Victors customer service. They were courteous, professional and extremely knowledgeable. I will definitely be back.
David: Excellent service, will be back!
BrandonWallach: I first visited Lorilil Jewelers looking for a Rolex watch. I visited their storefront located right in Downtown Springfield and was greeted by Victor and Chris. Both were extremely friendly and helpful, helping me try on various models and providing me with valuable and insightful information. It was evident they had an abundance of Rolex and general jewelry knowledge and therefore were able to help me pick out the right model for me. Ultimately, I ended up with a watch that I absolutely loved and throughout the whole process they took the time to deliver a buying experience that was personalized and seamless. I would recommend anyone in the market for any jewelry - whether it’s that new Rolex watch, a necklace, bracelet or ring - to visit Lorilil Jewelers. Thank you again for the wonderful buying experience, I will be back again soon!
Ed G: Great service and selection. Definitely will be back. Thank you Lorilil team.
Mike Hooper: Simply put, I will never shop here again.
Ambrose Fairview: Still pleased nearly 10 months later with my experience at Lorilil. I dealt with Chris and he helped me acquire a timepiece to mark a special occasion. He's a straight shooter and doesn't play games (if you're interested in a certain brand of watch, you might know what I mean). It's also worth noting that everyone I interacted with at the store was kind and respectful.
Dominic Santaniello: I had am amazing experience working with Victor and Chris. Throughout my entire shopping experience they remained focused on delivering excellent customer service and paying attention to detail. The store atmosphere radiates with luxury and the showroom inventory is just outstanding. I highly recommend Lorilil Jewelers!

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