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Heidi Reischuck: They used to be 100% reliable. But this year got off track once in the Fall with an expensive boondoggle and they didn't make good on it.

Steven Antonio: Critical:QualityI hate writing bad reviews. Since Beacon became Shaffer Beacon though it has been a nightmare to even try to rely on them. I don't leave this review lightly, it is after almost a dozen bungled service calls on different sites and machineryService:HVAC system repair

Ben Hefferon: We had Shaffer Beacon, then just "Beacon", install a ductless mini split (heat/AC) system in the late summer / early fall of 2021. Since we are using it as a supplemental, not primary source of heat for our space, we used it very little until the need for AC in summer of 2022. At that time, when called upon to do the job, the system was completely ineffective. They sent a tech out to look at it, who concluded there was no fluid being pumped through the system. Apparently the installation crew bungled the job (left a loose nut, whatever) to the extent that all of the coolant leaked entirely from the system into our walls. Strike 1. The tech was able to prime the system and get it running again, but re-installed the unit with the louvers on upside-down (besides leaving a rusty/greasy mess of residue all over the unit, which I had to clean myself with bleach), requiring yet another visit to our house to fix. Strike 2. On that visit, a piece of the flimsy plastic louver broke as the tech was reinstalling it, which he assured me would be replaced. Then I was told the part was on backorder. Four months and several follow up calls later, I am still waiting for them to make it right. Strike 3. A wholly disappointing experience with this company, other than the service which was friendly.Follow up edit: today they finally replaced the broken part - plus one star.Service:Ductless heating A/C services

Katherine Michelle: Super disappointing experience. After using Shaffer for ongoing tune ups, we felt very taken advantage of. They came to deliver my air filter which historically has been $45 and then told me they got a higher quality filter and were billing me $170. I never consented to a higher quality filter, nor was I informed of the drastic price increase. They said since it was installed, it couldn’t be returned. The best they could do was come down $40. While everyone who handled it was friendly and kind and I know not the decision makers, this experience felt dirty and extremely disappointing. 3 stars only because their service techs and Amanda have been pleasant since working with them. Super shady behavior.

Kelly Derosier: Very nervous replacing my 61 yr old gas boiler and my hot water heater into a combi system. I have an older home and no big job goes without problems!!! Steve, Tyler and Sal came from Shaffer Beacon they were kind, professional, put up with my hundreds of questions and concerns. Most importantly they were competent in their trade!!! Now I have a 95% efficient combi system, instead of a 47% efficient heating and water system! Thank you Shaffer Beacon and thank you Steve, Tyler and Sal !Services:Water heater installation,Heating system installation,Thermostat installation

Naketa Self: Positive:ResponsivenessI want to thank the Beacon Team, Brent and our technician, Louis, who helped us out when we lost heat on one of the coldest days of the year. The technician came out at midnight and stayed until the job was done. Incredibly impressed with the responsiveness and willingness from your company to help us when no one else would. Thank you!Service:Heating system maintenance

Karen Ouellette: I needed plumbing done in my house, and Tyler did the job . Installed a vanity and complete shower .Very knowlegable , professional, experienced, nice, polite, . Tyler knew exactly what he was doing. I would definitely recommend this company and Tyler. Job was done to perfection. Excellent service. Thank you Shaffer Beacon Mechanical, and Tyler ! Decent human being for sure !Karen OuelletteServices:Plumbing pipe repair,Pump repairs installation,Shower repair

Kathy Kryszpin: Positive:ProfessionalismJesse did a great job at our annual cleaning. He also was very thorough explaining a way to potentially save us money with a new part that could be installed for not a ton of money!!

s.Michael Morgan: Positive:ProfessionalismLong-time customer. Jesse performed our annual maintenance and cleaning of our boiler. He did a thorough and professional job.Service:Heating system maintenance

Michael A: I've been doing business with Beacon for many years and largely been happy. However, recently the customer service has decreased dramatically while the prices have gone up.

Dorothy Kerrigan: Jessie serviced my furnace/ burner. He explained everything he did to me in a manner I could understand. He was very professional and courteous. I would ask for him to come again next time.Dorothy KerrigsnAug. 23. 2022

Chris L: Ive been using Beacon Mechanical since they installed my boiler in 2015. I've always received good service. This past Friday my service was done by Jesse, he was great! He was very through and took the time to explain everything in detail. Would definitely recommend and will be asking for Jesse again next year. Thanks!Service:Heating system maintenance

Dennis Obie: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueI want to thank Shaffer Beacon mechanical for their professional and prompt service. We just had our A/C and furnace maintained by one of their service people, Jesse. He was polite and kind and offered a few suggestions to make our system run more efficiently. Thank you for the great service.Services:Heating system maintenance,A/C system maintenance

Billie Jean Quintin: They installed mini splits in my condo a year ago.I set an appointment for the first “tune up” of my system as recommended.The technician they sent was Jesse.He was very knowledgeable, courteous and answered all my questions without hesitation.A big thumbs up for Jesse and Shaffer Beacon Mechanical!Services:Heating system maintenance,Install AC

Nick Morabito: We have had a contract with Beacon for many years including at our previous home. Their customer service is top notch and always very responsive. I would also like thank our technician Jesse who is always prompt, quickly resolves our issues, and is absolutely so kind and professional - even doesn't mind our pack of dogs that like to greet and "help" him. Highly recommend this company.

Justin Olewnik: Positive:Professionalism,Punctuality,Quality,ResponsivenessMet with Jesse this morning to diagnose an issue. He was very professional and explained everything to me about what the issue was and what the solution is. I will request in next time we have an issue. Thanks JesseServices:Heating system maintenance,Heating system repair

Kat Creedon: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueJesse was on time and took the time to explain the HVAC maintenance process and answer all my questions. He went above and beyond to make sure I understood how best to run my system.Service:HVAC system maintenance

Lee Barrett: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueJesse was the technician that came to perform maintenance on our HVAC. Very thorough, professional, excellent job. Highly recommend Beacon and Jesse.Services:Heating system maintenance,A/C system maintenance

Randee Roucoulet: Positive:Professionalism,Quality,ResponsivenessAll of the technicians who have been to our house over the years have been professional and personable. Jesse came today to do a tune up and he diagnosed an issue and explained it thoroughly. If you have an AC issue, ask for Jesse specifically!Service:A/C system repair

Yi Yang: I have been using Beacon for annual A/C and furnace maintenance, and they have been excellent. My latest appointment was with Jesse. He was prompt, professional, and provided many maintenance and usage tips which would greatly help us throughout the year. I highly recommend them.