Best Carpet Wholesaler Worcester Near Me

Carolyn Tay: Quick turn around time and his prices are reasonable! From order to completion of project, less than 2 weeks!

Heidi Cesarano: Bad service as they never called me back

Jon Dean: Found a 12x10 roll of laminate flooring for a $125 bucks. They were help full. Recommend checking them out

Kayla Avedian: If I could leave 0 stars I would. From the very beginning this process has been a disaster with Eddys Flooring America. We ordered the flooring materials in December 2020 for my new how that we would be moving into in January 2021. Eddy assured us that it would only take a few days to get the materials and there would not be any issues for installation. When we moved Eddy had not even ordered the materials yet. After two weeks the flooring was finally in and we were able to get started. The first installation went pretty smooth, or so I thought, but afterwords the transition piece and the boards around it were beginning to unlock due to the floor being not leveled between the kitchen and dining room. The amount to times I had to call in order for someone to fix this mistake was astronomical. I could never get a straight answer and at first Eddy told me that I had left over materials that they could use but quickly changed his response and said that there was none left. This resulted in waiting for another box to be ordered. After a month I called almost everyday to try and get someone to tell me where my order was, for Eddy to call me back, or figure out an installation date. At one point the receptionist screamed at me and told me that I needed to speak to Eddy directly and hung up on me. I couldn’t believe it. In tears I finally was able to get Eddys cell phone number, to which he never apologized for the horrible customer service, or for taking so long to get back to me. We set up a day for this issue to be resolved and no one showed up during the scheduled time. I called them and was told that the installer got held up at another job. We rescheduled for two days later. Once again no one showed up and stated that they “tried calling me”. However I had no missed calls and had service the entire time. A third date was scheduled and this time the installer put in a similar but different floor that was not the one that we had ordered. The installer even hid a white piece of flooring under my refrigerator. My floor is gray. After further examination I noticed they they tried to hide their bad cuts with heavy caulking and quarter rounds. Obviously I did not want to be stuck with a floor that might cause problems down the road. Eddy was hesitant to believe what I was saying about the wrong flooring being installed and I had offered to show him pictures or for him to come look himself. He refused. So yet again another box had to be ordered. Finally after a few weeks the box came in. The same installer came and apologized and claimed that “he was only doing what he was told to do”. I couldn’t even believe it. Finally, after SIX MONTHS of headaches, tears, and tons of phone calls the job is done. I would never recommend this place to anyone ever. There are other local places that will treat their customers with respect.

John Piehler: They we r a good store

Richard Denaris: Actually I visited Austin furniture which is now inside Eddy's flooring. The building is shared. Austin furniture is great I've been getting my furniture there for years. Good prices and delivery service is cheap and the delivery guys were good with zero damage to furniture

Noel Stewart: They are great helpful and have a good selection they take the time you need to make decisions

Mr. Consultant: LOOKING FORWARD IN THE UP COMING MONTHS , A NEW BEING IN A NEW WORLD OF EXTREME MAKEOVERS . LOVE THIS PLACE .

Mary Clark: Very disappointed. It's a maze with lots of samples and products but trying to find our way through the samples was overwhelming. Not enough info to do it on our own and the "salesperson" warned us she was alone, pointed us in the right direction, and left to do some other work. We were the only customers at the time. I don't know if the prices posted here and there were accurate but they seemed high but it was difficult to tell high vs low end products.

tkpopeye: Although the owner is a nice gentleman, stay clear of this business. HACKS!.. HACKS! They really did an awful job on the install. Never again. The price is not much cheaper than any competitor's. If you need to, pay the few extra bucks and get the job done RIGHT!The pictures are of my room in my newly constructed home. Look at the awful seams. In addition, they hacked up the freshly painted baseboards. The builder had his painter retouch these hacks. After Eddys came back to (attempt to) fix the seams, they hacked the retouched baseboards again.I’m not a professional carpet installer by any means but l have installed carpeting before and did a better job than these guys did. It’s not rocket science!

Anne D: So helpful. A family business that really cares

Ethan Friedrich: After we got a few estimates on flooring we decided to go with Eddy's and I couldn't be happier. His prices were incredible and he had a large range of product. He stopped by and gave us an estimate and was very professional. VINCE, his employee who laid the flooring, did an excellent job. We ran into some issues but he did very well working around them! He was super friendly and very experienced. Overall, Eddy's Flooring America is a great choice for any business or residential application in the Worcester, MA area.

Beth Chien: This was the craziest and more horrible service I have ever encountered. We put in an order in the middle of December 2019. Before you start thinking "Covid"; this carpet was to be installed in 4-6 weeks. Putting us at end of January. No communication, excuses and broken promises is all that has happened over the last 6 1/2 months. Still not finished and installed! Then they have the audacity to send me an invoice of how much I still owe (on the part that they have not finished). I am done with them. We don't even want the carpet anymore. The amount of time and energy have spent on this for over half a year is ridiculous. I urge everyone to stay away from Eddy's Flooring!! Save your precious time, money and energy!

Joseph faraoh Williams: They can't afford to pay their employees on time..Gave bounced checks for every single installers i know that worked for them..Good luck!If they treat their own installers like 🐒 monkey imagine the costumers!!!

Geoff Porter: WARNING: Go to any other carpet place around, this place is awful, first of all their prices are as high as any around, second their customer service is absolutely terrible. We went here to try and use a local company and spend our money locally. We went to their messy store and purchased two carpets for our home, although they were a $1000.00 above our other quotes we still wanted to use a local business. The first install was supposed to be the week after the measuring, needless to say, after many calls to schedule the install, (they never returned any of these calls) when we finally got a call from the store to schedule the first install another week had elapsed. The install was great, they showed up on time, were professional and said that the the store would call the following week to schedule the second part of the install. After waiting a week to hear for them we started calling almost on a daily basis and got no responses from multiple messages left. After leaving a few messages with NO RESPONSES AND WAITING for over a month for them to respond and schedule the install I finally had enough and called the store and left a message CANCELING THE SECOND INSTALL, the following day the install department called to schedule the install, at which time I told them directly of my intention to cancel the order. Days went by with us not hearing anything about our REFUND, as we had paid in advance for most of the work. Again I left a couple of messages asking for a RETURN CALL, nothing, then I left an ANGRY message and received a return call the next day from Eddy, the owner, he said he'd look into it and get back to me, he got back quite quickly and told me they'd done nothing wrong and he would offer NO REFUND!!!! I immediately told him that I demand a refund, that I would NEVER have their product installed and that this matter would be brought to the Attorney Generals attention!! Have they reached out to us, NO, NOT ONCE. I will update you on our progress as it occurs, but please don't waste your time & money with this company. Also please note that I am not the only NEGATIVE REVIEW for this company, BEWARE!!!!!

Andrew Connelly: 3/21/2020Buyer Beware! I am so hopeful that my review can deter any further customers from purchasing floors of any kind from Eddy's Flooring. We were quoted 2-3 days to install 3 rooms for hard wood floors. I am writing this note on day 35 with no end in sight. I sincerely believe that this business will not make it much longer and that all prospective customers (even if referred to them or someone else provided a glowing review) should STAY CLEAR from this business. To start, we were hammered repeatedly for the deposit. Then, once paid, they could not start for 6 weeks. Once they started - so far - two installers have quit and both made it very clear that Eddy's Flooring stopped paying them. I really hope this is helpful and I would be happy to take emails and phone calls from prospective customers to explain further details of this incredibly bad experience.

Ray Hopkins: The absolute worst place to go to have flooring or carpet installed. They are crooks. As a flooring contractor who installed for them I unfortunately have first hand knowledge.They'll take your deposit and treat you like a 2nd class citizen you're on the back burner now. They have a horrible business practice. They bounced several checks of mine, never signed others they issued to me. They can barely afford to pay their delivery boys. There are way better options for your flooring needs, other than Eddys...

danny marques: Very assisting. Very informative on choices that we are looking to make on our (future renovated kitchen) floor. Looking to do business for sure. Very helpful.

Jake Mudarrie: Friendly staff! Lots of options. Been around forever. Great people. Check it out for sure.

tina kittredge: Prices are reasonable

Deb Sayles: Not happy with this place at all. The tile work in the bathroom is nice, the wood floor refinishing was awful. I came home to see a super high gloss. There was a patch about 4'X5' that was not even done. ( how does that happen when you have 2 coats??) There were "waves". places where you could see the finish was on but not spread out. like 6 feet long waves. There was a puddle about 20" diameter where, again, you could see the finish was poured but never spread. They said they would come back and redo the whole thing, The second time, they did use the satin finish. much better. Now we have drip marks. little dots. We have sanding marks. there are specks of debris imbedded in my floor. And still a spot where the finish was not applied. Smaller than before, but still there. I did not want them back. The office made promises that they did not delver on.

Sean “amcat35” L: We recently had A.L.F install flooring for a kitchen/bath remodel. We could not be more pleased with the outcome. Bruce and Lisa were great to work with. They were upfront on expectations and cost, in fact, our work ended up costing less as it was less involved than initially thought . Bruce’s honesty with this shows how professional and honest his business operates. Skyler and his team did the install, they’re professional, work done with attention to detail and customer satisfaction. Overall, a great experience. Will definitely recommend A.L.F to anyone looking at flooring.

Lew Rose: We used ALF to design my new kitchen in a 90 year old colonial. The stylist helped us with decisions about hardwood or tile in a kitchen, blending old wood with new wood from kitchen to dining room,and color of tile to help blend the down stairs decor. She actually suggested a bit more pop in the tile than the one we choose. Although gorgeous, I wish we had gone for more of the pop! Fantastic! Love being in the room and waking up to it drinking my coffee with the whole design. Jo Anne Rose

Meagan Ryan: First time homebuyer and I was worried about picking out the right colors and textures. My friend and flooring guy said to go to ALF. I was so worried about price that I said we should get all white. Lisa was wonderful and helped me make some good color choices staying in my budget. ALF is the place to go!

Bob A: To Whom it May Concern,I would like to inform you that I spoke with your female receptionist this afternoon with some questions about floor pricing. By the third time I had explained myself she was able to understand what information I was looking for. The information I was looking for was the labor cost per square foot to install a floating floor. I informed the lady that I was not looking for anyone to install the floor I was only looking for the labor cost so I could accurately bill my landlord.The length of the conversation we had over the phone was two minutes and 12 seconds long, I had to look back at my phone log to verify. The woman I spoke with was rude, disrespectful and anything but helpful. I could sense her frustration from the very beginning of the conversation largely due to her not understanding the information I was seeking. To abruptly end the conversation she informed me she did not have time for me due to the fact another customer was standing in front of her and then she hung up the phone on me.The actions of the woman you have chosen to represent your company is anything but friendly or efficient (taken from your website) and in my opinion deserves immediate attention. Before placing the phone call to your establishment I had already anticipated some hard feelings because I was not going to use your company to install the flooring. At no point during the conversation did she contemplate to herself that I am planning on buying a house in the next year and the amount of business that could have generated for your company. Furthermore one of the best marketing tools for a company is word of mouth. I guess in your case word of mouth may not be such a good thing. I can only imagine if she can treat me the way she did this afternoon then I am not the only one that has fallen victim to her horrible demeanor.

justin stockwell: Great design help from the knowledgeable staff partnered with a good quality installation at affordable prices!