Best Credit Union Worcester Near Me

Isaiah Carius: Worst Bank EVER!!

Jonathan Norton: Rude staff where their saying is make people feel unwanted

Dennis Davini: PLEASE 🙏!@ DO NOT BANK HEAR!!! Iam a government employee that makes over 75,000 a year and a credit score of over 730...they wouldn't let u borrow $1.75 to ride the WRTA!! PLUS THE WORST CUSTOMER SERVICE TO ADD INSULT TO INJURY!!!

Chris Colon: The bank as whole has by far the best customer service. Shoutout to Yesenia over Worcester Credit Union. In one word AMAZING! From start to finish she was friendly, knowledgeable, and patient! It’s representatives like her that worcester credit union is the best of the best.

Carmela Szklarz: Just try calling them and leave multiple messages and see if they pick up. They won’t call back. Awful service. Since they fired all there old employees place has gone done a lot

Martha Szabo: WCU helped me get a better rate on my car loan. It was fast, easy and painless. We were able to do everything through the online channels and docusign. Great Credit Union, with friendly, knowledgably and outgoing staff. Keep up the great work!

Sandra Martin: Great bank! WCU helped me refi my home when no other bank or credit union would. Everyone involved with my loan process was attentive, responsive, and made the refi process as stress-free as possible. Highly recommend this bank!

shannen Ryan: I honestly DON'T see why WCU received such bad reviews! Over the past year and a half I have refinanced my house, opened an equity line and purchased a new car with WCU effortlessly. Yes, they had to close their lobby due to Covid19, however, they helped me through scheduled appointments, telephone calls and DocuSign. I love that I can manage my checking account, mortgage, equity line and pay all my bills through the online banking and their mobile app if I'm on the go! Lastly, now that the lobby is opened, I specifically went in to see the renovations that were done and it looks lovely. It's modern, bright, clean & inviting.

Carolyn Malone: Great service! And very friendly

ana amparo: the salary to the employees is very bad

Eric Bushway: Drive through only teller took forever to cash a check

AdventurousJenni A: Wanted to support a local credit union. The day I opened my account I asked if I would get my debit card that day. I was told yes. After they deposited my $$, I was told by the same person that their card machine was down. They’d call me tomorrow so I could pick the debit card up. It’s been over 2 weeks - I’ve made three calls in (left vms) and sent emails. No card. No returned calls. One email saying the card isn’t ready! VERY FRUSTRATING. Only way to access my cash is waiting in a long drive thru lane. . . I highly recommend you do not use this credit union. There is no customer service.

LANRE SHANNON: This bank reported inaccurate late payments to my account and lied about removing them. Very dishonest place to bank. It is sad that a bank would be so grimy in their dealing. I think they are undercover prejudice. I would not recommend them.

Nick Salerno: The tellers and staff,hands down the BEST !!!

Bob Campbell: All good very nice people.

Eneo K: Poor Customer service

Susie Que (Maudi): Worcester credit union by far is one of the only financial institutions that actually hold true to their standards of individualized considerations . They exceed expectations that everyone's situation is not created equal . I have nothing but great things to say about WCU ,no matter your financial situation they will attempt to work with you . I have obtained several loans from this institution and my credit was not the best they are what a second chance looks like if you are up front and honest . Everyone deserves respect and if you do not obtain the answer you were looking for they are more than willing to find out what you can do to help them help you . I have nothing but praise for this institution and its branch manager Debbie ,please save yourself the headache and give this institution a try when everyone else says no ask WCU what can they do to help you I am sure they will!

Salim Ibrahim: Customer service and pace leaves a lot to be desired. Took forever to complete a very simple check deposit. While I waited, nothing was said to me - very little to no acknowledgement. No update, nothing. My time was not respected. The Drive thru is just as bad. Communication is very poor. I've worked as a teller before - customer service etiquette is very poor.

Evelyn Garcia: Bank personal are very professional and nice. They always approve me for all the loans I need, wouldn't bank anywhere else.

Lindsey Flagg: They have THE WORST atm drive thru imaginable. They have the driveup window in the same lane as the atm so you get stuck there waiting ATLEAST ten minutes because the people working there take ten years. And this has happened to me everytime I go there. It’s a huge inconvienece.

Dan Petrie: Don’t try to call during the lunch hour or 15 minutes before, you will be ignored

Deirdre Souza: I always have a checking and savings account at one bank. I put most of my money in my savings and when a check/debit comes in I can just make a simple transfer. I just opened both accounts here and if the money isn’t in your checking account they will charge you 30. Even if you have it and transfer it the same day!!! They don’t care. They said it’s ‘live’. Whatever that means. I never heard of such a policy. I will be closing my accounts as I cannot live under that regime. I don’t make much money so 30 bucks is a lot. I don’t like to keep all my money in my checking as it’s easier to spend it. I have a lot of debits and can’t keep track of them all so it’s easier to transfer the funds. I wish I had known this prior to opening my accounts

Rafael Torres: Great banking experienceEVERY TIME!!!Love this bank....

Becky Rushford: We just got the mortgage for our new house after having IC for our previous mortgage. My husband was the sole owner of our previous house so I had never experienced the mortgage process before. DawnMarie, Hillary, Sara and their team were incredible. They were responsive and answered all my questions and made getting a mortgage seem downright simple. We don't plan on buying a new house anytime soon, but if we did we'd be using IC again for sure.

Kim English: Very nice and informative staff. There are willing to work with you when setting up accounts and getting a credit card

Mick Jameson: Always helpful , friendly, knowledgeable, and kind.

Andrea Susan: Can't get to your own money when you need it.

Connor McNamara: Great local credit union, I have been with them since I was 13, and they have always been great. From transitioning to a full time job and setting up direct deposit, to getting my first debit card Allcom has been there to back me up through it all and make banking not only a easy task but an enjoyable one. I recommend this credit union to all, especially young college students such as myself. They have great workers such as Serena, Chris, Shaiasia and so many more, that really make the experiences great!

migdalia valentin: I have been a member of Allcom for many years. This new year I needed to buy a car, I was very nervous about the process. Jurgis Baliulis was AMAZING, he answered all my questions and helped me. It was totally painless. Erin Harvey helped me finalize everything.. Forever Grateful Thank you!!!!! Mickey Valentin

Charles Urella: I've been doing business in this place for 20 years. This morning a teller asked me to remove my hat. I refused. They stated it was policy due to robberies. I felt insulted. They need to rethink their so called policy. If their getting knocked off, they need a police detail down there.

Nicholas Daniel: Greatest bank ever

Trev Allen: These guys have that hometown vibe. They all know me by first name. And helped me get my credit score in the positive. I can't say enough good things about them!

Mary Q.: Blake R. helped us today to get my Sister CC for the first time. He’s cool and awesome guy!He’s very welcoming and friendly.. you should talk to this guy! 😊

Austin Rose: 0 stars. Been a loyal customer for years now and within the past 3 months I’ve needed to get a new debit card twice as both times there was fraudulent activity on my account. In both instances the unknown party was able to put my account in the negative. Dcu was lazy to say the least in returning/refunding what was taken. In addition to that it took 3 weeks to get a new debit card. 3 weeks where I was unable to access MY money. Appalling, disgusting, go anywhere else for a bank.

Rick Molinia: A very convenient location where we waited less than 3 minutes after virtually checking in. Blake provided excellent customer service and was extraordinarily friendly. Thank you DCU for providing my first 5 star banking experience. We accomplished exactly what we came to do. Also, this branch was very clean.

Michael Issa: 60 people in line, 5 tellers behind the counters but only one is actually working to help customers

JV Inspired: Great customer service and very welcoming

Joel Rodriguez: The worst customer service ever experienced…. I have now been on hold more than an hour, and just recently my wife was on hold past two hours as I was also a witness to that. I specifically called the Tobias Square DCU in Worcester. They are absolutely irresponsible and careless towards their customer’s time and necessities.

Rebeca Sisa: It's the worst bank for sending money to another country. Definitely I will not recommend dcu. They steal $600 and some thing for noting. They lost my money for 3 weeks, and never give me a answer where my money was..the worst.

mayombwe ivan: Good JOB

Jerry Kenneth Heard (JARROCK): All my money is gone. Some bank.

Rainell young: Very disappointed. You turn off your ATM on the inside of the building so you keep social distance. But if a customer is standing at the ATM and using it they are 6ft from the other customer that are entering the building for there appointments. For this I'll be switch banks. Your so far the only bank to do it not happy

Western Mass Golf Adams: Keep your money out of the incompetent hands of this institution. Worst. Ever!

Sa Nanda (Varsitygirls): Business account customer service is awful. Trying to open an account for almost a month. No response from the team. No direct number to reach them. Finally when I reached out to someone, it went to voice mail and the second time, someone said she/he was working from home.

Nick Couture: Alex and Bree are amazing, i couldn't receive better customer service. I will be a life long member, because of them. Thank you for all your help every time I go!

nicholas leboeuf: I received an antique auto loan with DCU in early January. I purchased a 1992 Nissan Skyline GTST with the check for the loan from the sellerwhom had a loan with DCU for the car. The day that I gave him the $12,000 check for the car was the day he paid the vehicle off. The problem is that the lien is still yet to be released from his title, so he has not received the title in the mail yet to sign over to me. He received a letter in the mail stating that the lien had been released and that he should had been expecting the title in the mail. I keep receiving letters stating that the vehicle must be titled with DCU listed as the lien holder and that I must provide insurance proof for the vehicle. I obviously am not able to retitle/register the vehicle since a title was never received to be signed over. Along with that my insurance agent will not insure the car unless I have the title for the car. The seller and I have both been to branches numerous times to try and sort things out and the situation never comes to an end. I received the "Final Notice" in the mail today stating that my loan will now have $1,602 added to my loan balance and that my payments will increase by approximately $137.50. I will also attach a screenshot of proof straight from the Massachusetts DMV's website showing that the lien has yet to be released from the seller’s title. Due to the negligence of DCU releasing the lien from seller’s title, I am now the one facing unnecessary repercussions that should never be happening. The vehicle is still fully insured and being paid for monthly by the seller so it has not had a lapse in coverage although I understand that the insurance is supposed to be in my name which I am unable to do without a title.

Purity Kiruma: Being a DCU member for many years , today; 3/6/2020 I had the worst experience. I was very disappointed with the teller who served me today. This is one of the DCU branches that I will never go back to ever again.

Heather Briggs: Never have enough tellers! Always a LONG line!

patrick kelley: I have never had a problem at this branch. From the tellers to the loan officers they have all gone way out of there way to provide any service ask for without any rebuff. I know I can walk in sat 658 when they close at 7 and find a friendly face never hinting at anything except how they could help.

No3mii_28: Although this is a very busy branch, the team works together to get each individual the help needed on a timely manner.

tien v: Long lines and terrible teller. The teller I had deposited my check into a stranger account even after I gave her my license. She had one job. Very disappointed. I won't be coming back to this location.

Amalia G.: We spent 30 minutes waiting, people ahead of us was served and gone for about 10 and 15 minutes we were never call, I asked and they say I was next. Waited another 10 minutes

chionchiooooo: I had a very pleasant experience at this location. Elaine Torres helped me seamlessly open at checking and a savings account. 10/10 would recommend

Robert Weisz: Unfortunately it's been a bad experience for us over the years as an MCU customer. The fees for doing anything are way too high, excessive and the overall banking experience is very behind with the times (very few/if any network ATMs, still using slips for every deposit and only in person service). Any larger withdrawals need to be done in person and you can't transfer money to other people's bank accounts. Consider all these before deciding against a bigger bank.

A C: I went into this bank on 3/2/2023 on shrewsbury st in worcester Ma to speak with someone about a huge investment (mind you I’ve banked with them for over 10 yrs) As I was waiting in the lobby I over heard an elderly gentleman in the private room with a teller (who seemed to not be having the greatest day or was fed up) and the teller was speaking about his bank info and how much he had in his account with the door wide open for all to hear. I thought that was quite odd. But as soon as I was called, I proceeded to the room I was called too and tried to shut the door and was told not too. I politely said ill come back at another time when I'm allowed my privacy to my money and my concerns. Hoping for just a bad day in the office. because I do not feel confident leaving my money somewhere that doesn't offer privacy for your concerns.

Damian McEvoy: Some of the worst customer service I've ever had.

Saad Ali: Terrible customer service

Akbar Hussain: This branch is awesome. They Proceesed my checking account and credit card in half an hour. No hassles banking.

Muggas: Excellent bank with excellent service.

Esther Kuria: Has anyone else been hacked???? I'm so frustrated!! I have been hacked/robbed 3 times! And this great big federal credit union doesn't have an IT team to figure this out???🤯🤯🤯

Joyce Mensah: I'm at work I called during my 30 minutes break it says it not busy but I have been waiting for 25 minutes still waiting

Nahani Meuse: Amazing one stop financial shop! Great credit union with all imaginable financial services available (checking accounts, savings, CDs, home loans, auto loans, retirement, etc). Knowledgeable and helpful staff. We won't bank anywhere else!

Zac Fair: I did almost close my account because how they operated durning the pandemic. I’m continually getting let down by the service on the daily years later. But the staff are always nice and try to be helpful with the rules the company makes them follow makes it hard to continue my business

Altamont Little: Always got enough friendly helpful staff

Carmelo Acevedo: The best customer service experience I’ve ever had at a bank. Sherri went above and beyond calling different departments to resolve my issue. Made me feel comfortable in knowing that I am on the right track and eventually acquired me more options than I was even looking for. She honestly deserves a raise, promotion or both. Thank you so much for taking the time to help and having amazing energy throughout the entire process

Elsie Annan: Poor teller customer service and attitude. Failed to acknowledge customer, rude facial expression and seemed preoccupied in their phone or something. Decorum and work ethic has taken a nose dive massively at some of these reputable banking establishments.

David Webb: They’re amazing.After realizing that most credit unions overdraft fees are the same as banks at $30 or $35 and DCU is $5, I gave them a chance. That was about three years ago, I’ve now moved all my accounts here.They’ve been fantastic, and every teller seems to be efficient and has clearly been given the tools to do their jobs quickly. Things like getting a bank check which used to be $8 and sometimes up to 15 minutes at Rockland Trust are now 45 second transactions. I’m consistently impressed with DCU and wish I had switched to them five years earlier.

Ray Wyman: Wait time is trash.

Monique: Nice tellers @ this location And happy no more appointments necessary!

Moses Rodriguez: Dcu Shrewsbury st. Is great the staff are very helpful

John “ThatOneDad” M: First I would like to say good on them for not opening there lobby. To me it shows that the health and safety of the public and there employees is important. Does it take a while when its busy sure..did it before yep(I'm also not impatient). I Have always had a good experience at any DCU and have been a member since Digital was still a company and my family and I will always be members (3 generations are members with DCU). Also I would like to say a big thank you to the staff at DCU.

Elisha Marie: I’m so disturbed at the lack of professionalism by “management “ at this bank.I brought necessary documents after being instructed over the phone what I needed to open an account for my minor son who is disabled.When I arrived I was told to bring another document that I was not informed I needed.I live out of Worcester and this is during rush hour mind you.So I drove back home and got the document the associate told me I needed.Once again I was told I need a document from the courthouse stating this is my child!I was frustrated when the associate who was running back and forth from me to the “manager” and asking for me what papers I needed at the courthouse he yelled at her from his offices “HOW DO I KNOW WE DONT DEAL WITH THAT!”so everyone in the lobby could hear him.Everyone looked at me.So after a few choice words I left and called the courthouse to ask for a particular document and even the lady at family services had no idea what this bank “manager” was talking about.This guy was so rude and arrogant that I will be removing my account and my husbands account ASAP.I will file a complaint first.I went to another bank and got my disabled son an account within the HOUR!And was treated with respect.What a horrible excuse for a manger!Dont go here if you want to go with this bank!

Bray COD: The best bank 💚

Olivia Homan: Do not open a business account here. So unprofessional.

R A: Absolutely atrocious customer service. They launched a new website that aligns with what other banks had 10 years ago and it is full of bugs. You cannot access statements, past check images, and there are issues with checks clearing accounts. The should have left the website built in 1995 that had no functionality of this is what they were going to switch to. Topping it off the branch manager said it was a work in progress fixing the bugs. How about instead you test the site to make sure it works before launching it. I can't believe this bank is still in business. As a customer of almost 15 years I have been wanting to switch for a while due to the poor service and archaic systems. After this incident I finally will and works encourage anyone looking to do business here to look elsewhere.

Mar Mar: This is a really bad service 🙄 because they give me new debit card and I try to deposit and the card doesn’t work. So I can’t do my payments because I’m the place that I use the card said invalid number

Nate Hustles: tried to make a payment here and the lady who was on the phone came up with every excuse in the book not to help me because it was close to closing time refused to process my payment very unhelpful wouldn't recommend this bank

Rick Bern: 1.99% car loan. Worth the drive from Boston. Nice folks, quick and easy. Just did our 2nd loan with them today. Highly recommend.