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Shipping and mailing service
1. DHL Express ServicePoint - Westborough
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· 61 reviews
9 Otis St, Westborough, MA 01581, United States
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Empress Karebear: I've had 2 shipments go thru the Westborough location since December, only to have both disappeared upon leaving. Both of them left Westborough with the 'tendered to delivery service provider' update (USPS in worcester), and never updated again.Both never made it.Confirmed with USPS both times that the package never made it to USPS, and there is quite literally no way to get ahold of DHL to let them know 'something' (or 'someone') is making packages disappear.One package was during Christmas and was in a very clearly marked Victoria's Secret box. This time it was a package from a well known collectible site. Both packages contained high value items. I can understand if its a one time thing- almost. Mistakes happen. But having 2 different packages leave Westborough months apart, and then never reappearing, is extremely disconcerting. Especially since this is now 2 for 2. Really wondering if anyone in Worcester gets their packages from this place. I'm going to have to ask retailers what shipping service they use ahead of time just to make sure I don't give someone else $100s of MY stuff again.
Lisa Lewis: I had a delivery requiring a signature, got off work early to be home. Received a text with a GPS tracking link. A few minutes later the driver pulled up on the street, never got out of the vehicle and then left marking the package as a failed delivery because "no one was home". It was raining. My only recourse was to call a large international call center which was no help. The Westorough DHL office cannot be contacted by phone directly. The call center tried to contact several times but they do not answer. The driver should be reprimanded for not doing his job. The call center suggestion was to waive the signature requirement but this does not seem like a good option since the driver was outside my house and could not bother to get out and walk to the door for a signature.
Paul Zeytoonian: Michael Chamberland’ help withOur DHL shipment was outstanding.Without his willingness to helpOur shipment would have been delayed.Sincerely,Paul ZeytoonianSenior Principal EngineerNP Medical Inc. / Jabil
Lenny Belliveau: I went to two drop off locations today. First one was closed even though on the store sign and website it said they were open. Second place I waited in the lobby for 20 minutes with no one minding the window. I just want to drop off a package.
Elizabeth: Terrible delivery service. Check the BBB and site jabber. BBB has HUNDREDS of unresolved complaints. My package has not moved in DAYS. Contacted them and was told only shipper can request information. Don't mess around...go straight to your bank and contest the charge. It will save you time and energy.
Michelle Tessier: Shipping has-been stuck since October 30th. Can't get a live person to talk to
Noah Rathbun: I am also another person who today I have a replacement package that was lost by these people sitting a little too long in this facility I have nothing but fear they steal packages…. Smaller packages like t shirts make it through here in a day but if you have a hoodie it somehow never leaves this places doors. Terrible customer service I might just come and show up and see if I can pickup my package. I also plan on calling local authorities if my package ends up lost like the last one. Should t fear ordering online because DHL is the worst shippers in America and I do expect the robot response to give me a email that’ll never answer my questions or help me
Big Kerry: I’ve been waiting a week for my package with no update. USPS say DHL has it DHL say USPS has it who really has my package?
Jake Leslie: Paid for shipping on a book for vacation. Has been stuck at this facility for nearly a week now. 🤦🏻♂️
FLEX EXPRESS: If you have 9 am app for delivery you will be waiting minimum 3 hrs to get unloaded be prepared app time don’t matter
BenzFrank: Shipment has been stuck at this facility for a week! Update: apparently the vendor was cheap and chose the cheapest of 3 options dhl offered for delivery speed after the package reaches the USA. My issue is with the vendor, not dhl
Marisol Bernardo: Gracias mi amores por sus bonito comentarios eso es un placer que todas se sientan feliz con el servicio que le ofrezco.
Karen Reilly: 0 stars, lose packages and provide no assistance finding them
Orlando A.: Sent documents today international and DHL employee was very professional, patient and helpful. Would recommend adding additional DHL employees as DHL employee was doing a lot by himself. Had great experience overall!
Judith Gosbee: Chico's shipped a package to me and apparently it went to DHL. Poor choice as USPS always delivers efficiently. DHL had the package on April 6 and says it was given to a delivery service. No tracking number so they can't answer where it is. They said to call Chico's. Naturally, Chico's doesn't know who they passed it on to, so we have a Catch 22 situation and I don't have my package. Who knows where it will end up? This company is the worst for delivering anything. Go somewhere else! Judith Gosbee Groveland MA (PS. I could have driven to Westborough and picked up the package faster than this. It's been since April 6 and it's now April 13th!).
Heidi Fink: My first time dealing with DHL!!!The gentleman that helped me went above and beyond walking me through the process. Carefully reopened the box because I was unaware to leave it open for inspection and re-packing. Within three hours I received a complete confirmation for my package. I was so skeptical after reading all the reviews. I hope this helps people to go to this location with ease.
Bryan Caravoulias: DHL should only be used as last resort, only option alternative.This isn’t based on this location specifically, just DHL as a delivery service in the US. The absolute worst option for delivery available, they take at least double the time compared to UPS/FedEx. And they don’t give you an estimated time of arrival.
Charles Carter: As a truck driver delivering a load of packages these people are rude, unfriendly and take forever to unload a truck. Example today arrived at 1150am and as I am writing this it is now 244pm. Used to be different staff here and they were friendly and unloaded quickly. 60 to 90 minutes at most. Zach who is here now is a classic example of a person that doesn’t care for anyone’s time but his own.
henry Eugene jolley: great service and on time
frank zola: Horrible service the troll bout 4.9 with the disgusting attitude made sure I never visit this location ever again customer service set me up with am appointment and they gave me nothing but trouble and disrespect and pointing at the time sheet. Short woman brown hair blue eyes disgusting attitude. She works until midnight.
manuel flores: Nice for delivery
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Shipping and mailing service
2. Postal Plus 1 - Worcester
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· 37 reviews
867 Grafton St Suite #10, Worcester, MA 01604, United States
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K. D.: The gentleman who runs this place is AWESOME. Patient, nice, knows what he is talking about, I've never had a problem. Highly recommend.
Erick Reyes: Patrick was a phenomenal guy, providing us with exceptional service, very deliberate in his motions and posturing
Melissa Tustin: Patrick goes the extra mile. Great service and great prices.
V S (Valénciago): Very polite and professional service. I forgot the gentleman's name. A fellow New Yorker like myself👊🏾 Thought I had to purchase a new box to send off my package, but he was honest enough and told me I can send it in the same Amazon box to Florida. He saved me some money. Prompt service at super affordable prices and conveniently located. One love☝🏾❤️
ruben altounian: charged 2 $ to tape a small box that came with prepaid label
Alex Ingram: Cost me $4.25 to print 4 pages. Of course the guy running the place doesn’t say that beforehand. The board behind him clearly says $.xx per page. And he adds a $3 service charge. Avoid like the plague unless you like getting scammed.In response to the owner’s reply: I brought a usb stick in. He ran over, grabbed it out of my hand, and put it in the machine. I did not send an email. So again, more evidence of lying and scam
Anne Sutton: Postal Plus 1 helped me resolve a problem that FedEx couldn't fix. I'm impressed with their expertise in troubleshooting and personal attention. I'd send my packages with them any day.
adriana Lago kahlemberg: Best shipping center.
Michael Williams: Been a customer for years here!
Kristin Sisley: Amazing customer service 👏 👌. The gentleman that help my family and I was so helpful and nice. I will definitely be using this location to do all my postal stuff.
Keri Porter: No one e there at 10:30 am when they are suppose to open at 8:30 am not a great business practice.
Alice Bucca: Not good and my mother always said if you can't find anything good to say about someone, don't say anything.
Trina Leboeuf: Always friendly & super helpful! Great prices. Thank you
Racheal Smith: Guy inside got straight to the point but was real friendly I just got a mailbox so I'll be there often an shall see how it goes 🙂
cheryl andujar: Always service with a smile and will go out of his way to help you accomplish your shipping needs or just buying stamps or sending a fax. Wish there were more businesses like this with a personal touch. I would and do send many customers to postal plus one.
Kim Miller: They are a good drop off for usps
Michael Pinsky: Excellent service always saves me money on my shipping methods really honest guy.
Pyae Phyo Kyawe: One of the best services I have ever received. Owner is very friendly and considerate, and the postal service comes with prices that can't be beat. Highly recommended!
Kodi Mensah: One of the best services I have ever received. Owner was so friendly and can engage in a long conversation. He was also considerate and helped me save a lot of bucks on my DHL shipping. He was so honest also on arrival time and helped me with various options in how to ship. Items arrived safely no breaks.I highly recommend. He called me back for my inquiry information. Please leave message if he does not answer right away and I bet you a call back.A wonderful Person and place for all your shipping needs !
Jada Kirschke: I called to get my shipping number and he said I could call back the day it was supposed to get there to get the shipping number and when I called he gave me so much attitude and when I said please don’t give me attitude you told me to call back he hung up? Awful service.
Fernando Villanueva Jr: I've owned a security box at Postal Plus 1 for a year now. It saddens me that I am moving away but I enjoyed the camaraderie I have with the owner Patrick. He is very welcoming and never seems to be in a bad mood. I always enjoy the conversations I have with Patrick whenever I go in to get my packages. He keeps his packages safe, organized, and protected. The service is top tier and he offers a lot of the normal mail services that Fedex/USPS/ UPS/etc offer but at a more competitive price. He also has a printer in case you need to print some documents or letters. So take advantage of his services and prices. Overall, I would recommend this place to anyone.
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Shipping and mailing service
3. The UPS Store - Worcester
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· 95 reviews
210 Park Ave, Worcester, MA 01609, United States
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Sumonez: No. Just, no.
Michele A: Had to have a document notarized and faxed. When I arrived at the store, it was packed - Saturday at 4:30 pm (they close at 5 pm). I was blown away at how the staff hustled and the amount of customers they took care of in the short amount of time I was there. Well-oiled, pleasant, efficient staff. Highly recommend.
C Hodge: Rush but be polite. Not here. Confused lines subpar little clerk no thanks
PC DIXON: Terrible customer service
Camille Dixon-Gadson: USE STAPLES I've shipped hundreds of boxes used mailboxes bought notary services and I get great service But IM NEVER RETURNING WHY today this new young girl puffs out LOUD When I politely ask to use the computer she RUDELY SAYS you got a few minutes. It boils my blood when kids like her speak disrespectfully. I've spent hundreds here I M IN A bind. Forget this place
JQ WERKZ: Very rude manager and employee. Very unhelpful and rude. Holden ups store took more than great care of me with no hassles or Ridiculousness. Please look for employees who aren’t miserable and unhelpful while on the clock
eamjj: I just returned an order from a store and I had no idea what I was doing. The young man who name is Jordan was so very helpful, and kind.
Maytham Theking: They are so kind and the place is amazing and they do it fast and they are so nice and they help you and I had to return my Amazon thing and they did it fast I love them ❤️❤️❤️
Jennifer Tanoglu: Shub the new owner was super friendly and helpful!! I had to go in twice in two days and he was quick and efficient in helping me get some to my son!!
Mucheng Li: Terrible service and irresponsible staff. I gave him the shipping address and item category, but he typed it wrong. When I requested him to correct it, he said the delivery staff would figure out the street name, and the item category wasn't important. If you don't care, then why do you ask?
Lawrence Strauss: Always great large-format printing services. Very accommodating and fast! I highly recommend!
Laurie Moran: AWESOME experience just now. I’ve been coming here weekly to send a friend their mail. Today, although there were two employees each helping a customer, a tall gentleman with a beautiful smile called me over to a third register. He was so polite. When we were done, I said: is there a manager here. He said I’m the manager/owner. I said well, you’re doing a wonderful job and we laughed. Highly recommend UPS on Park Avenue!!
SBunny Jaffe: Had me pay $3 to print and $5 for a tiny shipping bag just to tell me I couldn’t ship the package through them AFTER I already payed. Other places a shipping bag is far cheaper. Awful customer service too.
Liam Grueter: Absolutely great customer service, had very hard working tall young man in the store, it was very busy and they did a great job to speed up the process multi-tasking, to help multiple customers at once in a calm manner.
Meghan RC: Terrible customer service. Tried to con me into buying a new shipping box from them for an Amazon return even though my return was already packaged in the original box. Avoid.
Joshua P Beausoleil: The gentlemen at the desk checked for what was required for my Amazon return. He made suggestions and we ultimately bought a new return box for the large item. He wrapped it himself and I was out in less than 10 minutes!
Bill M: Under new management and I find it a lot better than before. They are fast and polite.
TJ: Rude and confrontational staff. Asking for personal information that I’ve never had to give before. Beware.
Samin Shahriar Tokey: I opted for ups pickup through amazon for returning an item. 2 days they came and just stuck a label on my door. They did not take the package, they did not knock or call. Horrible service.
Hello Gee: Great service employees are helpful. They took care of my printing service and shipped my package. Owner were keep checking on me if I needed help. I would definitely recommend this store…
Suzanne: There is a very boxy parking area on a very busy main street but the shop is quick to get uou in and out. Prices to use the computer and pri n t labels are very expensive , like 3 $ per page or for use of computer so if you can pre print whatever you cab and or lookup what you need to. Other than that the UPS store does sell merchandise such as sharpies, tape ,envelopes, bubble wrap but obviously at a mark up. BYO supplies. .I invested in a printer and am much happier. But there are some items that must be returned via UPS. All I n All the customer service there is good . 👍
