Best Fireplace Manufacturer Worcester Near Me

Brie Minarik: Mike & Roy just finished installing my new fireplace. They were incredibly nice and efficient. The install looks great and they wore their safety gear while doing the install. Overall it was a great experience, they really made me feel like they care about the customer and our experience.Karen and Norm were also great with the sale and figuring out the specs for which system would work for my home.Hoping the next steps also go this smoothly (getting the plumber out to connect the gas line and then the final start up) because I am excited to fire this thing up! :-)

jason bates: Very helpful

Don Porcaro: Great people and great prices. I bought a Revelli and Norman was great to work with during the sale process and the tech guy Alec was awesome and explained to me step by step so I could learn how to work the Pellet stove. I recommend Enchanted Fireside

Aram Hazerjian: I wish I could honestly give a great review but it would not be truthful. I bought my pellet stove from Enchanted Fireside about 15 years ago. Whenever I needed information or parts, the available staff was knowledgeable and eager to help me. However my last encounter a few weeks ago was nothing like I would have expected. I needed parts for my Quadra Fire pellet stove and I also need some advice in installing the parts correctly. Neither on the phone nor physically asking the salespeople at the store, could anyone give me any information. All they would say to my questions was "I don't know... I don't know". They were not even willing to have a tech person contact me later to get my questions answered. Basically a bunch of sales people with little knowledge of the products they sell and not willing to satisfy the customer. This behavior was never the case in prior visits to the store over the years. I was very disappointed and now Enchanted Fireside will not be my first place for parts/advice.Enchanted Fireside... you have to do much better...

Gregory Hylton: Great service and they did an amazing job installing our fireplace in a reasonable time frame. They were very communicative throughout the whole process and I couldn't be more happy with our decision.

C. Cortes: Great people and great prices. I bought a Revelli RV100 and it had few issues from factory Norman and his guys made it right with no hassle and the installation guys were very nice and explained me what they was doing step by step so I could learn how to work with it. I recommend Enchanted Fireside.

Jenny Nicoll: Great service on our fireplace. Excellent and respectful technicians! Thank you!

John Lloyd: We had a gas fireplace installed in 2021. Our experience with the sales team, the final installation team and our satisfaction with the product would rate 5 stars. In between was a rough road, which knocked the rating down. The staff that worked with us to prep for the installation could be very arrogant at times and had little patience for helping us navigate a complicated process (inspections, plumbing, permitting). They really make you feel like they are doing you a favor by taking your money. We also have never received any follow-up communication to check on the final installation. I guess they assume everything is good if they do not hear complaints from us. It's too bad, we love our fireplace and it would have taken very little effort to make this a 5-star experience.

Sharon Donovan: Mike and Roy did a fabulous job installing our new Vermont Castings wood stove - very professional with meticulous attention to detail. I highly recommend them, and Enchanted Fireside for having such excellent Team Members. Your quality and service is head-and-shoulders above the crowd!

Stephen DiMare: Had the information and the pellet stove insert in stock. Looking forward to our inspection and installation.

William Tidman: Great place

James Hilton: We originally put a $2500 deposit on a pellet stove on 10/2/21. They came out to inspect our chimney on 10/8. Received an email from them on 10/20 saying they could not do the install. Pointed out to them where their installer was incorrect on his assessment. They agreed to send another person out, did not receive another call until 10/26 indicating they would be out on 11/1. They were supposed to be here by 4 PM. No one showed. Got a call @ 4:55 PM indicating they could not make it that day. Indicated my displeasure, and the person I was speaking to actually LAUGHED at me. Waiting to hear back from the owners. If this is the way they do business I have zero interest in dealing with this company.

Christopher Kowalski: Very pleased with the recent chimney cap and chase replacement for my woodstove. Excellent communication, price was very reasonable and crew was efficient.

Thomas Lee: I visited Enchanted Fireside over the weekend looking for a replacement clamp for my fireplace door. The sales man on the floor was helpful in asking both his sales and service colleagues to see if they recognized the part and how I would be able to get my hands on one or place an order for it. I don't recall the serviceman's name, I believe it was Mike or Jay, told me to hold on for a second while I waited on the showroom. He came back with a rigged clamp with some spare parts he had that matched the sample clamp I came in with. I asked him, "What do I owe you? and he said, "Nothing, just spread the good word." Thank you again for taking the extra effort to meet my needs and will always spread the good word.

Pat Di Doggi: Great People , no need to shop anyplace else.Yes I recommended Enchanted Fireplace . Just remember , most items are custom and need to be ordered so, be patient and ,you will be rewarded with exactly what you want

Connor McLarrin: Norm was fantastic and was an expert on everything their store has to offer. He offered us every option to help us with our pellet stove.

George Polissack: Sorry wrong button you did a great job for a person I recommended

Roger E Styles: 1 visit and you know you came to the right place..Buying is only the beginning...service after the sale is the clincher.

D T: Visited establishment in July 2019. Female staff member was rude and demeaning. She interrupted me while with the salesperson, Norman, who was helping me. I believe her name was Karen, and she seemed to be a co-owner.After I inquired Norman about a particular model, this woman told me there is limited stock on display and, in the same breath, asked me if there was another model I wanted to look at it.My thought was, if the stock on display is so limited, how can she ask to show me what I want, when it may not be on display? I had already asked to see my first and only choice, and it wasn't displayed. Furthermore, if I was interested another model in the magazine, how would I know if it was on display? As I thought this, the woman had an impatient, exasperated look on her face. As if the 10 seconds it took me to think about another option was too much for her to bear! This woman then went on to say she didn't have time, and left. Her demeanor was abrupt, mean, and downright offensive!Additionally, the gas fireplaces on display looked cheap/flimsy. That made me hesitant to order something I hadn't personally viewed.The only saving Grace here was Norman, the man who had been assisting me. He was very accommodating, patient, and kind.

Gary Thomas Sr.: On time

James Gallagher: No one helped us we waited 10 minutes no one acknowledged us

lisa Dobson: Wow as far as customer service Melissa knows her information! A bit out of the way, but worth a visit if you want a wood, pellet or gas stove.

Dana Richards: Very knowledgeable sales staff.

Peter Mirageas: Just want to thank the Stove Place. They came out and diagnosed some loose wiring that caused my gas fireplace to cut out and come back on, when using the thermostat. They fixed it quickly and didn’t charge me.

eric beckstrom: Well so far at least...gave them $2500 downpayment for stove and its been a month now after the expected install date and haven't gotten any update...bad communication!!

Shivangi Patel: Worse customer service in the world. Please don't buy anything from this horrible place in the world. They are not honest. Please it is my request to other people, don't go.

Nicholas Filatov: Recently had The Stove Place come out to clean our Pellet Stove. The cleaning plus a new ignitor came to $500.00... The cleaning alone was 325, which is way above average. The replacement parts came to $165.00, and after some research online, they are $50.00 combined. I'm all for running a business, but I feel ripped off. We will find another business in the area to service our stove moving forward.

Monika Turek: Great customer service.We went there to get information about built in fire stove, and got a lot of information what to choose and how to choose the right one.

Kevin: Worst customer service ever. Spent approximately $6,000.00 on a Harman pellet stove. The installation crew was fine, but when I express my dislike with the way they attached the pipe to the flue from the stove, Craig , the owner said that’s the way he would install it at his house. After my wife saw the angled piping, she was very upset. I went back the following day to the stove pipe to see if they could change the angle. Craig’s brother was very rude and informed me I would have to pay for a few more parts (which I agreed to do) but that I would have to pay $225.00 for labor ! I just paid $775.00 the day before for labor. I would never ever buy another product from them and have never been treated worse. What ever happened to the customer is always right?Just had my contractor fix the angle on the stove. When he took the pipe apart, he discovered the stove place install crew had punctured the pipe and sealed it with silicone The stove place install crew tried to hide it from me. No wonder why smoke was coming from the pipe!!! This guys are ridiculous!!

James Mcroy: Service was great when I was buying. Parts afterward a different story. Paid in full November 202 still no part. Promised results 6 times since January still nothing. Calls no returned by Jody just cannot follow up

Sherry Higgins: Was very disappointed with them I bought my stove there , I was having issues with almost a house fire because of it and the fire department came out, had somebody come out and charge me about $195 for the service call, and then an additional 160 to fix something that ended up not being the problem 😰ended up with the fire department coming out after that charge with almost another house fire 😩They told me that they would come back again and charge me just $100 instead of 195 for the first hour which is BS!!!! There should not have been a charge when the first time didn’t fix the issue it should’ve been a free service call !!! I argued that I wanted half my money back at least, they did do that after I said I was going to go to consumer affairs and channel 5 😩I won’t go there again I work for a company and we would certainly make sure everything is right without the second charge no problem👍 I guess that’s why we have no bad reviews😈

Mark Winiker: Great service.

Robin De Pina: We ended up canceling our order! Our sales rep was so rude and told me “ if you haven’t had to wait for anything I was lucky “. What the hell does that mean!! I will never go there again nor would I recommend The Stove Place..

Cully B: Not customer friendly

william bilotta: I do not have anything good to say about the STOVE PLACE, customer service is not there . Just try calling them their phone message advised you not to leave a message, not professional not nice people to deal with. There are plenty of other stores that offer the same products and are a lot friendlier.. NEVER AGAIN

G Dahlstrom: Have been dealing with The Stove Place for many years. Always have what I need,. Today needed some coal stove pipes, and had all the correct ones in two minutes. Best coal, great service, friendly and knowledgeable employees. 5 star rating!

Jeanine Publicover: Very helpful!! They know their stuff!!

Dan martin: I've been coming here for years. Always great service, very knowledgeable and friendly. Always have what I need.

ma sabs: Very knowledgeable

peter combs: Great people nice fireplaces.

Judith Sawdon: 'Client Service' is not their strong suit. The expectations for their service contract aims high, but the delivery of said service is not in line with standard customer services from any other in-home service contractor. They ask you to do their job; in order to know when they are coming, you have to call and find out what time they decided for you.Don't be surprised when they tell you that their service tech will arrive and your 'window' will be from 2-8pm. Just like cable TV technicians, who promise service and then make you run after them or wait hours at home to get it. This has been the case for at least 5 years. Please choose wisely, you can't change companies for service as this is a "closed" system with installation and services tied together forever.

Amelia Morin: Great customer service and beautiful fireplaces!

Jim Davis: Great place! These guys are the fireplace experts!