Best Helpline Worcester Near Me

John Splain: Downgraded to one star now that I have been billed $183 *twice* for what was supposed to be a free stay. 🤦🏼‍♂️Most definitely *not* worth the rewards points used to book the reservation. The staff are the saving grace of this hotel. The building and facility are showing their age (read: advanced) and level of maintenance (read: low).Rooms: Room 404. The closet shelf is at a compound angle because the brackets have been ripped from the drywall. There's some kind of unidentified gadget attached to the wall and HVAC unit, which is loud and runs nearly constantly. The mattresses are like concrete covered with sheets.Safety: Room 404. The U-bar lock is missing from the door.Food & drinks: Room 404. Reported the coffee maker as broken on Thursday. Checked out Sunday, coffee maker has yet to be repaired or replaced.

emeryj duobach: Dude didn't tell me the price of the room or a deposit amount. Also told me they don't tell people their price so they can charge them more. He also said the pricekn the holiday in website was technically a their party that's why he was able to charge me more. Literally robbing people . Please don't go here. Customer service was absurd. I made a complaint with corporate. Have yet to still have that resolved.

Phyllis Camille Dixon-Gadson: Never never never do not book unless YOU CAN VIEW YOUR ROOM FIRST IF THEY SAY NO LEAVE!!!!!!!!! Horrible staff poorly trained dressed like street ppl. Disturbingly bad unfortunately staff replies to comments in the same condescending manner as they offer service. Terrible In response to the "owners" reply. THE ROOMS ARE IN SUCH TERRIBLE CONDITION DO NOT RENT UNLESS YOU'RE ALLOWED TO SEE IT FIRST BECAUSE THE STAFF IS SO RUDE AND UNHELPFUL THAT IF YOU DO NOT LIKE THE ACCOMMODATIONS THEY'RE UNWILLING TO ACCOMMODATE YOU. THEY WILL HOWEVER, DEMEAN YOU, SPEAK IN A CONDESCENDING TONE, BLAME THE CUSTOMER AND TAKE ZERO RESPONSIBILITY FOR WHY YOU'RE UPSET IN THE FIRST PLACE. THE PEOPLE I HAVE ENCOUNTERED AT THIS LOCATION HAVE TO DATE BEEN THE MOST UNPROFESSIONAL AND POORLY TRAINED IVE HAD THE MISFORTUNE OF SEEING. I SUGGEST YOU GO TO THE LOCATION IN MARLBOROUGH IT'S WORTH THE DRIVE AND THE ROOMS ARE NOT PERFECT BUT THEY'RE CLEAN AND THE STAFF ACCOMMDATES YOU WELL.Rooms: Bad

Capecod Bruins Fan: This place was clean and nice...I can recommend....it's not a 5 star motel...but it is Definitely a place I'd stay at again....

Jessie Hensley: Great staff, restaurant not openRooms: 5/5|Service: 5/5|Location: 5/5 …More

Juan Perez: Nice and clean place staff very friendlyRooms: 5/5|Service: 5/5|Location: 5/5 …More

Luis Olmo: Tiene cucaracha en la cocina tengo asta foto

Troy Dupont: The overall experience at this property has been extremely disappointing. I’m an IHG member and have been since 2012. I have never at any point experienced such condescending staff from any property before I came to this one. Everything was fine upon check in but the next morning is where my downhill experience started. The kitchen staff in the breakfast room is very rude and condescending from the very beginning i wasn’t even in the room for a second and she was like can’t you read the machine is broken I said I’m sorry but I just walked in here. Then forget it she lost her mind when I used a coffee cup to get juice from the machine she’s like you can’t use that cup for juice I told her I don’t see the difference in using this cup. I’d rather use that cup since they have lids that go with it. Her response was it does matter and I need to use the other cups next time of course she’s saying this with an attitude and she’s beyond rude as well. The next morning she’s on her cell phone crying to her boss that I was doing the same thing again. I didn’t say a thing to her then. I stayed her for a total of four days and I without a doubt will never stay here at this property again. Might I add I’m a first responder and I stay at IHG properties a lot and to be threatened to have the cops called on because I gave her the same level of respect that she was providing me. I was like the cops are gonna laugh in your face because I treated you the same way you’ve been treating me. In conclusion THIS PROPERTY IS BY FAR THE WORST ONE I HAVE BEEN TO AND WILL MOST DEFINITELY NEVER STAY HERE AGAIN EVEN IF I HAD NO OTHER CHOICE ID RATHER CHECK IN TO THE HOMELESS ENCAMPMENT NEAR BY THAN STAY HERE!!!

Edgar Santos: The general manager Dawn is a racist.Rooms: 1/5|Service: 1/5|Location: 3/5Hotel highlights Quiet …More

Lisa B: Friendly staff. Breakfast was good. Easy to get to. Chose here because it's a hop and skip to the Palladium. I would only take a half star away for not being able to turn down the heat. Even tried to turn off the thermostat at one point. The room was too hot to sleep in.Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Brandon Petcaugh: If you are a teacher/coach traveling with students to this area, do not book at this hotel. We booked 8 weeks before our stay, and after driving for 6+ hours and just wanting a place to sleep, they literally cancelled our reservation at the front desk. We were told they have a policy where students (anyone under 21) cannot stay in a room without an adult. I've never seen this policy at hotels before, and I'm not sure how any teacher/mentor/coach would be able to travel with students when they can't stay in a room with their peers. I'm at a loss for words. Please don't give them any of your money; there are plenty of other great, affordable hotels around.

Victor Rivera: I was charged twice for a room that I had booked by a third party and the GM would not refund me even tho it was due to the incompetence of there employees.. I call my bank and they stated that if I was indeed refunded it would show on my bank statement and lastly the Phone conversation I had with them was very unpleasant and unprofessional.

Martin Anderholm: We booked a room 2 weeks in advance and paid in full through Expedia. On our way to the hotel we received a phone call from the hotel manager telling us that they overbooked the hotel and did not have a room for us! She then proceeded to tell us that although they "value all of their customers" priority is given to customers who booked directly through the hotel not through a third party. This is an unacceptable way to conduct business! The bottom line is that they make more money on the people who book direct since they have to pay a fee/commission to the third party. At the end of the call she basically hung up on me. She said we are "really sorry, have a nice day" and hung up!!! I cannot review the physical hotel as we did not stay there!

Andrew Dunsworth: Friendly clean nice. Has lots of parking on the premises. Large room with many amenities. Breakfast every morning.Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Antonio Guevara: Front desk lady was incompetent. Had to call her boss for any little question I had and her boss wasn’t answering. She said she had only been there for three months, if true I dont know why she was working alone, it was at 6pm too so it’s not like It was the middle of the night. Definitely not coming back here

tatjana reynolds: Staff was fine. "Fall" scented candle at front desk was nauseating. Rooms are extremely worn down. All the furniture was beat up, wallpaper was peeling and patched, tub was dingy with a mildew ring. Bed/sheets were clean, but very rough, low thread count. No bar/restaurant. Would never rebook.Rooms: 1/5|Service: 4/5Hotel highlights Quiet …More

Christopher Rivera: I just stayed here last night and at first the place looked nice. I always call hotels ahead of time to ask what the incidental cost and deposits are so I’ll know in advance. I was told by the front desk that it would be $20 deposit for one night to cover incidentals and parking, which cost seven dollars a night. Okay no problem we’ll I was double charged and it ended up being $30 but they never told me that they charged my credit card again! I don’t mind paying the deposit but don’t go ahead and charge extra just because you have my credit card number on file! You should call me and have me come down so we can discuss any misunderstandings. Second the hotel is outdated and definitely needs refurbishing. The ac unit inside the room did not work well. The floor was noisy with peoples dogs barking all night.I wouldn’t recommend staying here and you definitely can’t trust the staff with your credit card information

Victor Davis: Best service everRooms: Big big roomsRooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Luxury, Great view, Romantic, Quiet, Kid-friendly, Great value, High-tech …More

Daniel Hauglie: Pretty disappointed in this specific Residence Inn. I regularly use Marriott hotels (2-3 wks/mo), and this one fell significantly lower than the standard.Let’s start off by the quality of the air. Do you enjoy smoking? If you do, this is the hotel for you. The hallways are constantly filled with smoke from other guests puffing away.Speaking of air, does a functioning HVAC system matter to you? If you enjoy a high-pitched beeping turning on at 3am and not shutting off until maintenance just shuts off the whole unit at the breaker and suggests you open a window for a breeze, then again, this is the hotel for you. If you need a breeze to sleep at night, a beeping HVAC system probably isn’t the best for you.Now, specific for Residence Inn, they usually provide you a small set of dining ware and cooking/cleaning supplies since they are a longer stay hotel. Not this one though. No spoons, no dish soap, no dishwasher detergent, 3 forks, and no cutting board. Having to repeatedly ask housekeeping for extra cleaning stuff was a pain, and made me feel that they didn’t expect me to clean up behind myself. I ended up just grabbing a good handful of utensils from the breakfast bar in the lobby to supplement my needs.Speaking of breakfast, I have literally never seen burned scrambled eggs. Legitimately these things were black on top, as if they forgot to cover them in the oven. Overall breakfast choice/selection was poor and disappointing.Finally, let’s talk about the other guests. This specific location, as I learned from these other guests as well as outside research, is a MA Dept. of Transitional Housing and Worcester Housing Authority partner. In other words, if you enjoy your hotel neighbors leaving their doors wide open with the view of their room looking like an episode of TLCs Hoarders, or enjoy watching geriatric folks with possible dementia wander the hallways at midnight, this is the perfect place for your stay.Don’t worry, these people are being housed, and they definitely treat the place as such. (Again, including smoking, as well as assuming housekeeping will clean up the immense amount of garbage and mess they create). As far as the laundry room, I was not comfortable washing my clothing in the nastiness of this hotels facilities, and opted for a local laundromat that was far more cleaner.To wrap things up, to say that I was highly disappointed overall with my stay would be the understatement of the month. This is a location I will not ever be returning to, instead opting to sleep in my car in Walmart’s parking lot if I have to. I suppose that walking away from this experience, the several interactions I had with their desk clerks was pleasant, so I guess 1 star just for that. There’s a lot of room for improvement for this specific location and the place could use a good deep clean as well, so I am hopefully they can get their act together.Until then, I would caution others from staying at this location, and instead suggest the Residence Inn in Marlborough, Framingham, or Natik. (I’ve had far superior experiences at all these locations, which are always clean, well stocked, and in general, a better stay than this place.) Heck, even the Quality Inn and Suites just down the road was starting to look like a better option but due to company travel rules, I was “stuck” with this hotel for this trip.Customers beware that this hotel may not meet your expectations for a Residence Inn. As previously stated above, I stay in a Residence Inn for 2-3 weeks, at least once a month for my job. My expectations or “bar” isn’t high, and I certainly don’t write reviews unless I feel the need to warn others of just how negative of an experience I had. Definitely plenty of room for improvement.

John Harding: Was awoken at midnight on the night of my second stay by a raging party in the room beneath my room. I called the front desk and learned the Marriott did not have hired security. I had to go to the party/room myself and handle the matter. I was irate. The sofa bed was disgustingly stained and extremely uncomfortable. The facility is also seemingly renting rooms to homeless - not that I care, but go elsewhere.

Super Tong: Highly recommend! Clean, room is big, have bedroom and living room+kitchen. Have free breakfast and coffee. Feel like home!

Serena Rice: Miss Joanne was amazing at check in. She was warm, friendly and went iut of her way to make me comfortable after a long drive. The room was very spacious and clean. I didnt realize id have a full kitchen with cooking methods and dishes. This really saved me money as I traveled for work this week. Checkout was seamless and the night service desk person was very friendly at 5am!

Tony Souza: Rooms: Not what I expectedRooms: 1/5|Service: 1/5|Location: 4/5Hotel highlights Great value …More

Charles Lewis: I was stranded and this place looked nice to stay for the night...checked availability online and saw there was room available. Uber there...the lady at the front desk took one look at me and suddenly there were no rooms available. I walked away and checked again...there were rooms available. I'm not gonna say it...but I will say...PLANTATION towers seems to be suitable for this Location if you know what I mean...👍🏽

Chris Granger: Debbie was so kind and helpful, even for our late arrival after midnight. Breakfast was great quality. Would definitely stay here again.Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Sara Baker: Great space but the sofa bed had springs coming out, the dish washer leaked, the 1 of 2 light bulbs in the bathroom area would sometimes go off the on. We had problems with 2 room keys not working. The main bed and pillows were comfy, the fridge and microwave worked. No usb ports, and no coffee pot for thr coffee maker, oh and 1 remote doe 2 tvs. House keeping once every 2 days. The water for thr shower was nice and hot. The breakfast included was decent and we used it everyday. Mostly eggs, sausage, cereal, fruit cups, yogurt, juice, milk coffee, some bread, muffins, oatmeal, bagels. On the weekend they have waffle makers. The location is outside of downtown worchester but close enough to Target to get anything you need and restaurants.

Lara Clouden: Pleasant stay, very friendly staff. Hotel room large, clean and well appointed with full size fridge. Breakfast included— was good with selection of yogurts, toppings, hot eggs and waffle station. Coffee was surprisingly tasty. Pool is closed for renovation (Nov 2022). No electric vehicle charging but you can park at UMass hospital visitor parking for $3 / 2 hours and charge there for free (15 minute walk so you need to be committed).“Bar” exists but not stocked and empty. There is a pool table and fireplace, laptop charging desk and pretty outdoor patio near reception.

Nathaniel Velazquez: I don't normally give perfect scores bc I am such a stickler...but let me tell you. The staff here are super accommodating, last night around 12am on a Friday morning we needed a last minute meeting for my best friends wedding plans. The staff took notice and provided us with cups and wine glasses and made us feel super comfortable for the meet up. Being a native from The Bronx New York I am always expecting to be met with a bit resistance...but my time in MA has been pretty great so far....the rooms are super huge for 2 ppl the couch really helps! Will stay here again. Kudos to the staff the burns the midnight oil u guys are greatly appreciated!