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Ink Life: Wouldn't recommend

Angie Alvarenga: Worst customer service ever.

Sarai Soto: Beautiful experience very nice employees very attentive and friendly great service.

Loyc wambo: I had a rental car with enterprise on Madison st for two months. Professional staff. Switched a car 3 times and they were quick to accommodate my needs. Thank you Karen, Nathan, Zachary and the rest of the team ☺️

David Brochu: This is the best car rental experience I've ever had. I had been growing weary of enterprise, especially the online system. But Jarod and his crew were so helpful, professional and courteous. Can't say enough about them. Top notch. Will definitely rent from there again.

Gina Marie Ferreira: They came to me and gave me the car so I didn't have to UBER over there.🤸⭐❤️ A nice young man in there listened to all my pointless concerns 🤣lol and didnt make me feel stupid. They could deodorize the seatbelts though. The car smelled clean but the seatbelt reaked of smoker. 😔

Maria Soler: Deceiving PracticesI had a car accident and my insurance company provided me with a rental car from Enterprise. However, the cap on the car was $30.00 a day. When the Enterprise location (75 Madison Street, Worcester, MA 01608) brought me the car, they never informed me that the car they were providing me was $35.00 a day and that I would have to cover the difference. Unfortunately, the car repair took longer than expected an I had the rental for 38 days. 1 week after I returned the car , I get a phone call informing me that I owed 391.00 for the difference in price and taxes. This was deceiving and wrong. If Enterprise didn't have a car for the $30.00 price the insurance was paying they should've inform me from the beginning, the same way they offered me an SUV for $20.00 extra a day.

Latore Harris: Great Customer Service. Jared was great also the female manager forgot her name, also the one I usually deal with at front desk. Great team work..

Criss Mondor: Madison staff are awesome and needs a pay increase especially Karen , she is amazing, respectful, helpful and professional. I had to rewrite a contract and she helped me throughout the process with regards to actually waiting over the phone to talk with my Dealership and get me in a switch out .God bless you Madison, Enterprise needs to give you guys a raise .Sincerely,Eric .

Tammy Tebo: Amazing guys always working with us !!! Thank you David you rock !!!!

Ashwin Alexander: Very professional and helpful...This is my first time renting a car with enterprise. I reached there a few minutes before they opened before 9am. They saw me and they immediately opened the doors...Mr Jared was extremely helpful and completely explained the process..No hitches or glitches. Great experience

Martha Brown: Very quick and very pleasant experience. Jacob could NOT have been nicer!!

Deanna Kelsaw: My man had to get a rental. These customer service representatives were awesome. They were understanding, helpful, informative, and accommodating. I'm very grateful that we went to this location. Its closer to home anyways.The rentals are really awesome too!!!

Salvador Acevedo: Excelente

Vicky Pagan: I rent from this place all the time. They made sure I was taken care of swiftly and fixed a concern I had about my account.

Newash ghishing: I give one star because I didn't get my refund till now after 3 week of return my vehicle and I have been talk with enterprise associate they told me that they did refund but I didn't get any refund in my account from enterprise and they told me to talk to bank if they hold your refund but when I talk to my bank too, they said the same thing, they didn't see any refund from enterprise to my account. one of associate said he will send me the picture of refund to my email but he didn't send me too.

Sarah Deneault: Made a reservation online within over 12 hours in a advance to rent a car. Place called 15 minutes prior to when the reaervation started to confirm they had zero inventory available even though their online site indicated such was available. Poor management for customers. If you do not have inventory available, update your software system to indicate that and allow transparency with customers. Have zero vehicle to use now and would not recommend.

Worcester Nomad: My goto place. Nice people.

Torin Snydeman: Not great. Reserved a luxury car and they didn't have any when I showed up to check-in. Not the end of the world but I had made my reservation about an hr before and showed up on time so you think they'd be aware of their inventory.

S P: I was completely blown away by the customer service at this Enterprise location. I came in after my rental car somehow got two flat tires on the same side while it was parked overnight. I called the closest Enterprise which was this location. India answered the phone and was so kind and connected me to roadside assistance. Since the tires weren’t completely flat yet I was just barely able to drive the car to this location. India was waiting for me when I arrived and seamlessly set me up with a replacement car. She took a stressful situation and made it way less stressful!I couldn’t get over how well everyone in the office worked together and how they all seemed to prioritize the customer. There is clearly a great team spirit here.

Chenelle Jenkins: This entire team is absolutely AMAZING! Purchased my Kia Sorento a few years back and had a stress free experience!Recently took my 20 year old son to get a vehicle and had an even better experience. Shout out to Malachi and Steve!! You guys truly went above and beyond to make my son feel comfortable and confident in his decision.The best customer service skill I've ever experienced!! We LOVE the ENTIRE team!!!

Sara Jones: Mike made this process so easy and stress free for my husband and I. I would recommend coming here for a new car to everyone. Everyone here is friendly and helpful and made this an enjoyable experience

Drexon Brandao: Fist I will say THANK YOU Rebecca Powers.For a lot of people buying a car at the dealership is a stressful thing and I always get mad when I get out of one. But it all changed on 2/14/2023 at this location. I didn’t want to go there but Rebecca Powers was persistent and she gave me confidence that I can actually get a car there so I visit them. Rebecca Powers Recognize me as soon as I got there even tho we only spoke on the phone. I been fishing for car for a month and received all kinds of treatment but Rebecca and the whole crew made me feel welcome and at peace. As soon as I set with Rebecca 10 minutes later I got approved for a car that I want. In 1 hour everything was good to go and I had my car ready for me. They play my favorite song when I walked out to drive my car home. If you ask me if is anything that they could do better I will say it is impossible. Oh I almost forgot, Rebecca was able to find me a super awesome insurance with the lowest payment I could ever ask for that surprised me even more. Thank you Rebecca Powers if I had a connection to have you promoted I would do it on the spot you were awesome the whole team was but you are the one that took care off me. Please anyone who reads this feedback, I will advise you to look for Rebecca Powers, they are all good but Rebecca was the one who took good care of me.

F H: Exellent service, respectful and helpful. We had a great experience with Stephen Smith to buy a Nissan. Hardly recommended ...

Joetrish Neeland: Exemplary Experience!!

Michael Medas: Honest, and truthful people. They were amazing, so friendly and you could tell they really did care about us not the sale. We went there with having no success at other dealerships, and they got us approved and in a car beyond what we were expecting, in only 2 days. Our sales person Rebecca knew just from talking to us exactly what kind of vehicle we wanted and surprised us at their location with it. The sales manager Robbie went way beyond for us when I was having banking issues, and stuck with us until it was resolved. The car was registered and insured on the spot. We drove home in it that same day and we could not be happier with everything!

Joey Rugar: Great place. Always had a great experience her with Nick Cameron and Henry. Professional and caring

Zachary Bradford: I would never recommend a car dealership more than Enterprise! I went in to look for a car and I told Malachai exactly what I was looking for. Within minutes I was test driving a car that was perfect for me! Rebecca then took over for the rest of the process and she was amazing. She made what was usually a stressful experience into a pleasant one as she answered every question I had in a quick and professional manner (and she even got me a brand new windshield when I mentioned there were some scratches). She mentioned she loves waking up every day to help clients get into cars they love and that energy shines through 100%. The car-buying experience here was outstanding and I will be returning here for all of my car purchases in the future.

Lori Gaspie: If you need assistance renting a car, the team here is awesome. Heny was a pleasure to deal with from start to finish. Thank you very much!!!

Lillian Parke: I had a wonderful experience purchasing a used vehicle. The process was stress free an pleasant special shout out to Rebecca for making it happen. She was very thorough and knowledgeable.

Rocky Mountain: I’ve had an AMAZING experience with this specific Enterprise. From the start of booking an appointment from entering the facility getting greeted by an outstanding team to getting assured I get the absolute best help with finding a vehicle that suits me. Rebecca is truly the sweetest, caring and helpful worker! She understands your needs and will not just have you settle with anything! She makes sure you leave with not only a new vehicle but a friend. This dealership has outstanding options to chose from and will assist you with all the help you need! They truly know how to treat their customers like royalty! 😏👑❤️ I absolutely recommend this enterprise to everyone!

Courtney Pike: Great experience! Malaki was very helpful and talked me through everything to where it made sense for me. Everyone was very accommodating and friendly! Happy with my new car thanks to the staff!

Robert Bonzey: Started off Great. Now it's been Horrible. If I could GIVE THEM A NEGATIVE STARS I WOULD.

Sara Millott: Devante was very accommodating to my needs. Quick to find a replacement car after Enterprise headquarters booked me for Park Ave- but then had nothing on the lot. Devante and Deion ran the whole rental department- nothing but hustle hustle hustle from these guys. They were both HUGE on customer service- not just with me but EVERYONE that walked through that door was greeted with a genuine smile- at 4:45pm!!!! 15 minutes before closing and they were nothing but accommodating. Deion did the walk through with my car and even helped me install by car seat, and held my 8 month old to keep him from screaming. Just all around A+++ team- and kind.

M S: As I walked in the door, I felt as if it was my birthday. Excellent customer service from everyone. However, my family and I could not ask for a better Sales person. Damien listened and understood that safety and having a reliable vehicle is my top priority. Because of Damien, I was able to return the rental (pocket the rest of my cash) and leave in my "New Car" the same day. All I can say is a job well done. Thank you Damien.

Dawn Flynn: I had a great buying expirience working with Ravie .He found me financing and a great fit Something to drive exactly what I was looking for. The staff friendly helpful through the entire car buying process. From walking in the door to the time I pulled off the lot..Enterprise is in my opinion ,the first stop for vehicle rentals or purchases in the future for me .. Thank you to all the staff in the Worcester location at 126 SW Cutoff ,Worcester MA.

Shannon Lewandowski: The details of my experience at this specific location has honestly got to be one of the best ones I’ve had yet ! It started when I received a phone call from REBECCA during the time I was renting a car from enterprise on a insurance claim. I knew from the very first phone call with her I would definitely be doing some business with her. After a few persuasive phone calls I made my way to see her in person, she answered all the questions I had, she recommended some very nice top dollar vehicles and if she didn’t have it she would have found it for me. This place even gave me TOP DOLLAR for my trade in and EVEN LOWERED MY CAR INSURANCE PREMIUM upon entering this location I had felt like I was home from start to finish. It’s not a lie that they do just have youu sign and drive. With that being said I wanna give a HUGEEEE SHOUT OUT TO REBECCA & DREW for all of this as well as the rest of the folks over at enterprise of worcester , without you guys I don’t think I would have been more comfortable or confident in buying a car. You guys made this painless as possible for me and for that I’m forever thankful for you guys 3 Thank you for EVERYTHING down to the red carpet treatment along with the GUNS AND ROSES ♥️ I will be sure to visit soon.

James L.: During my phone conversation with Enterprise, I was very specific that I wanted an SUV and I waiting an extra day to pick up the vehicle to ensure that I got an SUV rental. I was promised that they would have an SUV for me but when I showed up on time as promised, they did not have an SUV and then acted like it wasn't their fault they didn't keep their promise. I guess they don't care they wasted my time, gas and effort in this process. At the very least they should have contacted me to let me know they didn't have an SUV and saved my time and gas but I guess that was too much effort for them. Do yourself a favor and find another rental company that cares or go to this one with very low expectations.

Jaelen Arnum: My overall experience with enterprise was amazing! The whole staff was very welcoming and made me feel very comfortable. Getting a car here is something I would recommend to anyone 10/10.I personally had the most help from Ravie, totally amazing guy. Helped me get a 2020 Altima and worked out the best numbers for me. I also had some help from Eddie. He also is a very amazing guy, both hard workers. Everything went very smooth, while Ravie was helping me with something, Eddie would be working on something else. Took there time really explaining my options, while getting me finalized in a respect time frame.They put on a song for me when I finalized my purchase. Which then turned into a dance party! If you were to come here I would say any of the workers there WILL help you. All very nice, generous, people. Once again I would recommend Enterprise 10/10 times to anyone. THANK YOU GUYS FOR THE HELP!

David Flores: This is the most amazing place for anythin car need sales rental info and shot out to cam rebecca and eddy for makin it happen best place highly recommended