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1. DiLeo Gas - Worcester
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· 235 reviews
630 Sunderland Rd, Worcester, MA 01604, United States
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Kimberly Martin-Girard: We have had amazing service from the initial inquiry call to install of our propane tank. Everyone has been professional, answered all of our questions and continue to provide excellent customer service after our install. So glad we chose DiLeo Gas.
Vincent Walsh: Excellent company. Excellent service. Beautiful equipment.
Joe Quinn: Hi DiLeo Gas,This morning Will your technician installed the tank we purchased from you, he did an excellent job installing it. He explained every task he was performing during the installation and he was very respectful of the equipment he replaced which is very professional of him.I look forward to purchasing propane from you this coming heating season. If we are lucky maybe Will will catch the route that are our tank is scheduled for and he will fill it.Thanks,Joe Quinn
Tony P: Dileo Gas is wonderful gas company to work with. It feels like you working with a family run business. Very caring, efficient and great service.
Shawn real estate kings: Just wanted to thank Tim in sales for going above and beyond to help out customers in all situations and the rest of the team over there! Takes a great team to build a great business!
jesse travers: I have used DiLeo Gas for about 5 years and whether it’s calling for a refill or getting some service done they simply cannot be beat. Recently we needed our tanks filled and moved due to new electric box being installed for solar panels, the tanks got filled prior to the move and the techs (Kenny and Bucky) made no qualms about it. They simply got the job done, ran a new beautiful line and got my tanks leveled and in a safe area. This is all within 24 hours of a phone call. If you’re in the central Mass or Northern CT area I would only recommend them.
Leo Kremer: Russ Wright and DiLeo gas delivered as promised. I have been in contact with them for over a month when i decided to convert from oil to propane. Russ walked me through the process and explained all the costs associated. On the day of my furnace install, they were here installing my new propane tank and then it was filled a half hour later. It was a seamless transition.
Edward Laquidara: I needed a last minute delivery, that we extremely important do to the face that I needed to keep exotic animals warm at a branch of of animal rescue center, Tim at Dileo was able to rearrange their schedule and get me a prompt delivery at no extra charge for the last minute call, the animals and my self greatly appreciate your quick response and incredible customer serviceEd
Margarete O'Hagan: Very responsive to my request for propane delivery. Reliable and friendly with all communications. Very pleased!
Chris Liversage: Always pleased with the service I receive. Never have to worry about running out of propane.
VICKI Bois: Having propane for our fork truck is the only way we can load and unload the heavy pallets of work we do in our machine shop. If we don't have the propane we don't have work and every time I have called for a delivery DiLeo Gas has been here for my company. I have used DiLeo Gas for over 4 years now and I don't see my company switching to any other gas delivery company.
MaryAnn Bell: Very satisfiedPolite and efficient
iM FOCUS Man: I have been a customer of Dileo Gas for a while. When Covid first disrupted our lives & now with all the crazy weather we’ve been experiencing: heat wave, cold weather, no matter what day or time I call for a propane fill within 1-3 days they come thru & my propane equipment never skips a beat. There prices are so reasonable and lower then their competitors in the area. Because of their great customer service my family, extended family & friends have switch over to Dileo for their propane needs. I’ve never EVER had any issues with the Staff, Deliveries, billing with this company! Thank you AJ, Ryan & Tim! Good job guys!Thank you Dileo Family & Staff!
diana wentworth: I was away in Spain when the cold snap came and was worried that our propane furnace backup for our Lennox heat pump would run out of propane. I emailed to get a fill up . I immediately got a response although it was too cold to deliver. They delivered on a Sunday a day ahead of my ticketed Monday delivery. I was thrilled . Your company is very professional and I could not be happier. Thank you for your excellent service !
M Uly1: The folks at Dileo Propane were great from the first phone call, I was referred by a friend and am very grateful. Russ was helpful and walked me through the whole process while I was adding heat to my garage. Thanks to everyone there, top notch service and easy to deal with, professional, kind and friendly. A+
gary kizik: Good. There was an admin error where I was supposed to be on automatic delivery vs will call .I'm on will call Spring/Summer as well as the small 50 gal in the front all the time and then go automatic with the 2 big tanks on the side of house when I call back in the Fall.It was taken care of and tanks were filled fairly prompt.
Kevin Roach Jr.: Literally the only propane supplier that have refused to fill my tanks. I had 3 30 lb tanks told me it's against the law. I have my Hazmat and I also am very familiar with the law and it is exactly 90 lb limit in an enclosed vehicle. Needless to say I won't be going back. I guess that's what I get for trying to find a place on my way home and not sticking to what I know.
James Gauvin: Excellent service, never left waiting to long for a delivery. Reminder on checking the anode on my underground tank was much appreciated. 5 star company all around.
Vinny Huynh: Built our new home a few years back. Our builder installed a propane tank underground and told us to buy propane from DiLeo. I setup an account and called them each time we ran low. They always delivered within a day or two. Being here a few years now they know my usage so they have me scheduled for deliveries automatically. No issues at all and it is convenient to just pay the bill online. What is there not to like?
Nathan Brodeur: We recently purchased a new home in Putnam Connecticut that had a propane tank from this company. I was very unfamiliar with propane up until this point. I called their customer service and they were excellent to deal with. They answered every one of my questions and guided me through the billing process. I called for my first delivery on a Friday and they were here the next morning. I would recommend this company to anybody in the area.
LAUDERLY LIMA: When I call to deliver they always come on time..
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Propane supplier
2. Pioneer Oil and Propane - Worcester
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· 155 reviews
642 Park Ave, Worcester, MA 01603, United States
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Nora Grady: Great staff and great service always
terri collins: Great service, polite staff!
carolyn G.L.: I needed service and they were there. Resolved the issue. I get my oil delivered auto-delivery, and to honest, I haven't compared prices to other companies. But I have been with Pioneer for years. There is a reason for that. They are not too big that you get lost as a human being. So that is a nice touch, especially these days.
Edward Lapensee: Always prompt and sensitive to our needs
Avis Dalrymple: Pioneer Oil and Propane has been keeping us warm for 8 winters since we moved to the area. Their customer service and burner service is excellent. When there's a problem, Pioneer is right there to help. I would definitely recommend them to others.
David N: These folks are great!!...from the oil to the new furnace to the annual maintenance folks. And their annual contract option has saved us hundreds of dollars a year!!! They are the best.
Edward Faron: Matt was courteous, thorough, efficient and willing to answer questions.Pioneer Oil has served my home for over 20 years. The office staff, drivers and burner/tank service staff have always been positively responsive to my concerns.Though Pioneer Oil prices may be slightly higher than that of other dealers, I consider reliability of service to be very important.
kathy oconnor: Have been with pioneer oil for many years .On auto delivery never ever ran out of oil .If I ever needed service they were here right away.When ever I call great service
Deltonrab Rabidou: I truly must say that Pioneer oil is indeed a company you can always depend on, a outstanding tech, serviced my Bryant furnace today and it purrs like a kitten 😸 , Thanks once again...
Fay Hassan: I have been with Pioneer Oil for more than 12 years, never had problems with them and they never complained about me ever. Suddenly today I spoke with a man called Tony claiming to be the manager in Worcester MA. He was very Rude and shortcoming with me, I tried to inquire about this sudden poor customer service, he intimidated me into backing down from my position and he refused to listen to my concerns, he then said go find another company if you don’t like our way. WHAT?? I am unhappy and disgusted. Finding another oil company is easy, but losing a loyal customer is Stupid.
Charles G (G money): customer service was poor they claim they came to deliver oil but no one was home, but did not call a phone number on a ticket. After 10 plus years ive said good buy.
Maribeth Lynch: We had what we thought was no heat early on a Saturday morning. We placed a call to Pioneer and a pleasant girl answered and assured us someone would call back shortly. Within minutes, Ben called and we talk through the issue. He said he would be there in 20 minutes, and sure enough he was! It ended up that our tenant had turned off the oil switch, so what could have been a real no heat call, was really just a waste of time for the poor technician. But, he handled it in stride, was so easy to deal with and wonderful I can not even express our thanks to him. In a world of grumpy people, who are dealing with so much stress, Ben was the epitome of professional. He has worked on our boiler in the past, and has always been prompt, knowledgeable and polite. Thank you so much for providing 5 star service, we greatly appreciate it!
James Howarth: We were Marr Oil customers until they were bought by Pioneer Oil. Was not sure what to expect since we didn't "choose" them. So happy they chose us! Pioneer is great! From the office staff to the delivery guys and service guys. Very professional, congenial and always available. Never thought I'd write a review for an oil company, but they deserve it. AND, thrilled that you now offer plumbing services. Keep it up!
Brian Scheeler: Glad we chose Pioneer. We needed have our oil tank replaced and had been putting it off. Joe was easy to work with and scheduled it fast. The service was great all around.The price was also very good compared to other quotes we had received.
Scott Nevers: Pioneer Oil has always been great for our home heating needs. Whether it's keeping our tank full at a reasonable price or keeping the furnace working well with annual maintenance we have always been happy with the service and prices.Technicians are always nice and work quickly and very professional.
Sara Cooney: We have been using Pioneer Oil for many years. They are easy to deal with and their customer service is excellent. We have had several emergencies and they are always quick to send someone. Would highly recommend!
Amy Pietrewicz: Very disgruntled customer after nearly twenty years. Joe from Pioneer gave me a highly inflated quote for a new boiler. I used a competitor instead, but kept Pioneer for oil out of loyalty. When the Pioneer tech came to service the brand new boiler, the nozzle was adjusted to use more oil, he spilled oil on some items, and broke the gauge on my oil tank--none of which Pioneer will own up to or repair now. They also never notified me they were using such a high percentage of biofuel, which gummed up the readjusted nozzle and caused the brand new boiler to leak out and flood my basement during a cold snap last winter. The customer service staff that answers the phones are not helpful and I have been "dumped" as a customer after filing a complaint with the BBB.
Pat Richardson: Found Edward to be one of the best Techs to care for my boiler. Makes the Boiler run very smoothly. Extremely happy with his maintenance of my heating system.
Joyce Kass: Jeff and Matt Installed new oil storage tank and removed old tank.. these two really knew what they are doing !!They were very efficient and capable.They had every thing they needed when they needed it. NO wasted time . Great team !!!
Steven Fader: These guys rock! all did their jobs well, friendly, kept me informed as the new furnace & H2o heater were being installed. The workmanship was exceptional - you'd think you are in a mini submarine with the precision of copper tubing layout. all is good!
Maria P: Reliable, Friendly, great customer service, and committed to actually having someone there to answer the phone, which is a rarity! Any time we've needed service, they've gone above and beyond.
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Propane supplier
3. ckSmithSuperior - Worcester
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· 230 reviews
99 Crescent St, Worcester, MA 01605, United States
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Jay Zel: I have been struggling with this horrible economy and i went to order propane and CK only does minimum of 100 gallons.. UNLESS you are almost full and dont need the 100 gallons. they wont let me order 50 gallons. So I guess my family and i will eat cold food, wear dirty laundry and have no showers until we have 640 dollars to buy the full 100 gallons. They wouldn't even let me pay half now and half next week! Thanks CK Smith for providing outstanding service for your customers. its unprecedented!
Bill Baldino: Tim Sheperd did a great job for us. He checked everything carefully and repaired, replaced, or tweaked what was necessary. He worked efficiently and was very willing to explain what he was doing and why. In addition, he has an excellent personality and is friendly and polite.Tim is an excellent representative of CK Smith Superior.
Nick Adams (Bruinsfan9496): I just want to say how much I appreciate how kind and friendly everybody here was! They even made friends with our little dog Gabby and she isn't easy to please! 10/10 Service here. Nick, Chet and Jeff are amazing!
Bob Dee: Recently had the bearings on my furnace blower replaced, it had been screeching and keeping me awake at night for over a year. CK had done some work previously but it only was a temporary fix. I held off on the replacement because I couldn't afford it. When it was finally repaired, CK did it for free. They are absolutely great and I have been with them for over 50 years. They always provide a fair deal and excellent service.
John Dowd: I discovered recently that I didn't receive my yearly maintenance service call, though I pay every year for the service contract, and that it was my fault for not calling CK Smith. That seems a backward way to do business to me! I paid for a service I did not get.
Albert Kahahelis: Great Company and Techs
Anita Maurier: I've been a customer of CK Smith/Superior for many years. Their service is superb whether it's regular maintenance or emergency service. Always a pleasure to work with them.
Lorraine Kanter: Peter was very thorough and friendly/professional. While doing my annual boiler tune-up, he discovered that I needed a new oil pump as there was a leak inside the burner after troubleshooting cause. He changed it out, as part of his visit, along with usual tune-up parts. Unfortunately, there was also a problem with the fuel supply line (cracks in it) that were not known at the time. The following business day, Ed came out, and after additional troubleshooting, swapped out the supply line part and also changed out the nozzle and oil pump again. No more leaks! Friendly techs! As this was my first tune-up service as a new customer, it was even nicer as my service plan was free, and all parts and labor covered at no cost to me!
Amy Campisi: "Superior" is an accurate name! These guys are great from start to finish. Excellent phone service - pleasant and helpful, prompt (no matter the time or circumstances - including emergencies) friendly and efficient technicians (I've had several different guys) I depend on these guys - and they haven't let me down.
Suzanne Hamm: Awesome job Tim did on our furnace yesterday!! Great guy !!! We had the maintenance service done on our furnace an he did a great thorough job. Plus very professional and knowledgeable! Way to go CK Smith you have a great associate working for you. Very valuable I’d say! Now we’re on auto refills, plus had a new tank installed last year and boy they treat you like family. BEST OIL COMPANY AROUND! They’re LOYAL, HONEST COMPANY THAT EDUCATES YOU ON WHAT YOU HAVE WITH SUGGESTIONS. THANK YOU CK SMITH ONCE AGAIN!!! BEST SERVICE!!
Jim Litwinowich: I’ve been a customer for about 5 years and have been very pleased with the entire experience- customer service, delivery and service. Highly recommend!
Don Sullivan: Tim is great. This is the second time he's been at our house for routine service work. Very knowledgeable and professional. Clearly explained the work he was doing. Great service. Very nice guy.
Oscar Vazquez: During the week my furnace and power went off. I had to make 3 customer services calls to get the help.I want to said thank you and recognize Mr. Myrom, for the service he provide to me as customer of CK Smith. During my emergency. Very professional and detail oriented.Just tell him... This is why I been with CK Smith for more than 20 years... For your customer services and people skills...
J D: I recently had an annual burner service performed by ck Smith Oil Co. Duncan the burner service technician arrived on-time. He was extremely friendly and polite. He explained all he was to be doing while working on my burner.Upon completion Duncan explained all that he had done, showed me repairs he had made, and ensured that I knew how to contact the company with any questions or concerns.It was a pleasure having Duncan at my residence assisting me today. He is a tremendous asset to your team.Thank you!J D
Christopher Anderson: :Just wanted to say that Ed was fantastic in helping us out when our burner went on the fritz. He had a great attitude and really knew his business! He was training a young man as well and his instructions & guidance were very insightful. So much that I was paying attention! Once again a great CK Smith experience! Thank you for your professionalism and awesome customer service & support! Best, ~ Christopher
Stephanie Collins: Our furnace is now 25, and there have been a couple hiccups over the years. We are very grateful for CK Smith's technician's knowledge helping us navigate what makes sense for our burner and our hot water situation. He explained all that he was doing, what to expect, and how to handle potential issues. Very knowledgable, good people person with great communication skills, and I once again, am very thankful we have CK Smith as our service company.
Kevin O'Mara: Stan was on time and courteous during his visit. Thank you!
flecour1016: Doug was our technician for our yearly furnace maintenance today and he was *wonderful*. Super-friendly, super-efficient, professional, and very pleasant to deal with. We've always had great service from all the CK Smith technicians, but Doug stood out today. He recommended replacing a part that wasn't covered by our service contract (the name of which I can't recall) but it's an integral part of having our furnace run efficiently and it was showing signs of wear and tear after 21 years. We truly appreciate his pro-activeness in doing so, and also greatly appreciate only having to pay for the part (a nominal cost), and not the labor to install it. A middle-of-the-night call to do so would cost much more as he advised, so it was wise to replace it now.We're going to request Doug as our technician for the yearly maintenance from now on. Give the man a raise! ... just sayin' ;-)Cheers and happy holly-days!
Brian Molter: Great job as always! Highly recommend the annual service plan. Gives me peace of mind knowing my furnace is checked every year and it should get my family through the upcoming winter.
Deb Entwistle: Stay away from them! They blackmail everybody by refusing to pass your oil tank. It was 3 for 3 for me.
Gregory buteau: Tim did a very thorough job on my boiler for the annual service. Tim is very conscientious & readily answered my question on the status of the exhaust pipe. I am glad that CK Smith has the quality of a service technician as Tim.
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Propane supplier
4. U-Haul Moving & Storage of Worcester - Worcester
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· 182 reviews
290 Belmont St, Worcester, MA 01604
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Andrea McAuliffe: We needed a last minute reservation/delivery of a U-Box - on a Saturday (a busy Saturday). Adrian (manager) could not have been more helpful and patient with us. Adrian and Russ worked together through system and logistical issues to get us taken care of. Cannot thank them enough for their efforts in making it work. Thank you!!
Carl Cervini: On a slippery, icy morning, I had to rent a van to pick up some lumber at HD. I changed the order so I needed a bigger truck to handle the load. I called while at HD and explained my situation. They said no problem come on back and switch trucks. They had the paperwork and the new truck ready and waiting to go. They were all very professional from the first day counter girl to the General Manager of the store. Thanks for making the day a little easier. Great job!
Jeff Rezende: Probably the worst location I’ve ever dealt with. I had a half day rental and I was charged for 4 full days. I’ve been on the phone with customer service AND the worcester location’s manager a total of 7 times combined and I never received my money or a call back. Customer service closed the case multiple times without resolving the issue. Stay away from this location.
Sharon Salvucci: Updated Dee was awesome SO SORRY THEY LOST THIS GREAT STAFF 😞
Juliann Erickson: I had a hitch installed at the Belmont St Worcester location. Everything went smoothly and perfectly. The manager and the young man who did the installation were both kind and professional.
San Naumiec: Belmont/ Shrewsbury St. Uhaul is the Bomb! Customer Service is off the ⛓️. Had me out the door and in my rental in less than 15 minutes. The Best 👌
Isaac Dube: If I could leave zero stars I would. The manager at this place is awful! I made a reservation and upon arrival I was very rudely told my drivers license was fake and that they would not rent me a van. My license was issued in 2018 and does not expire until next year. I had to call the Worcester police station, have an officer show up and confirm my license was valid before they would rent to me. Over an hour of my time wasted.Throughout this whole process I tried my best to stay level headed, never even raising my voice. However the manager was rude, dismissive, and has no business working in customer service. After the the officer confirmed my license was real and simply an older version, she didn’t even apologize. She doubled down by taking a photo of me and my id on her personal cell phone and insisting she did that with every customer.Uhaul corporate if you actually read these reviews, it’s time to trim the FAT. This woman is costing your business money.
Michael Murdock: I had the pleasure to speak with Evan this morning regarding my storage. He, like every other employee I've encountered there or spoken to over the phone, was pleasant, courteous, and professional. I feel my items are safe and in good hands.
Nelson Diaz: Very expensive... They charge for everything. Environment, city, #!&*€£, and for other #!&!#€£€&# that it shouldn't be charge for.
sam bahnam: Grate service, the general manager(Adrian) was very nice and professional.
Johanna Lolax: The Belmont Street site has consistently refused to serve me. I am disabled and walk with a cane, and I had to rely on my husband to reserve a large unit for our temporary storage purposes. When we visited today to close out the unit, we were refused an inspection and a receipt for the closeout, though we are paid to date. There were no other customers in the store or onsite when we were there, and there were two employees available who were not busy - one was simply standing by a stack of boxes. But both refused - repeatedly - to walk across the street to our unit with us to inspect the unit so that we could remove our lock without worry of unauthorized use. When we were refused a receipt for closeout, we were told we had to return in 4 hours when the storage facility clerk would be in. This site had been great on customer serve for years, but this year, the service under new management has been extremely poor. There are other local UHaul sites and other storage and van rental firms in Worcester and other nearby towns. Save yourself the frustration, and use another firm.
Holly Williams: Staff was extremely unprofessional. Their radio system was on loud for all to hear and while I checked in, my wife pulled around back to the trailers. Clearly over the radio I hear “Some N****r out here trying to back up to the trailers, I’m about to call the cops on them” and the ladies at the front just laughed it off. They continued to joke back and forth with derogatory comments on the radio while I was being checked out while I could hear everything. They also continued to say derogatory comments around my wife while hooking up the trailer. Then they hooked us up to a trailer that before we left the lot found was coated with mud on the inside. In addition our lights were not working and they said “are you driving at night” we said no and they said it shouldn’t be a problem. Finally, we asked for a different trailer that was clean and they agreed to change it for us. They hooked up the chains wrong, which we discovered and fixed ourselves. The only good thing was that it turned out it was our electrical adapter that was causing the lights not to work and they ended up giving this to us for free. So some redemption at the end but a very rough road to start.
Mario E: Had a tow hitch installed on my new car. The installer treated the parts with care as he removed them. Service was top notch, quick, professional operation. Delivered as promised. Even went the extra mile to ensure my keyless sensor was relocated to not impact performance. All-in-all highly recommended. Keep up the great work!
Lindsey Murray: I had ordered 8 large wardrobe boxes that didn't fit in my suv. The 2 men and women working helped me load my car and strap the boxes to the roof. I had my 2 young children in the car and they made sure we all got home safely with our order. Big thanks to them for their professionalism and care!
Tiffany Gerrard: Zero stars. Worst costumer service ever. The only thing your good at is failure.
d. l. rivera: I know we shouldn't rush to conclusions based on limited interactions but this Uhaul location was the icing on the cake.We walked in with a reservation. The place reeked of weed and the 3 employees proceeded to state how there was a nationwide uhaul outage.... they couldn't do a paper slip (false), they would call later in the day (false) and they were sorry that we were without a truck.Am I venting? Yes. Do I feel like a valued customer? No. Do the folks at uhaul care? Absolutely not.Uhaul is the worst.
Kayleigh Gallagher: Literally the worst customer service I’ve ever received. They say they have mobile pickup but it still takes an hour to get your truck
Husam Wis: I wish I could put a zero star for this place. Customer service is so bad and they over charge you and try to rip you off. Check you bank account ones your done!!
Megan Allain: Worst experience ever. Card reader not working in line for hour, lost my movers. Had to go back next day still in line for an hour despite reservation. Rude dude.
Suzanne: If this is the location near the hospitals on lake Ave than I had a great experience each time I have encountered dealing with the employees at Uhaul , entering my space and paying both in person and setting up online services. I called the same day and was able to secure a space for extra things for a family member. The parking is a bit of an issue but for the price I think if you pull around to the storage pods you can either cross the street or use Google to see if the times are less busy ! Setting up pre pay is an awesome choice to avoid the traffic and parking situation. All I all I am very happy her and inside the actual facility the area is impeccable. Not one spec of dirt or dust. The floors shine like a mirror and lights go on as you proceed along the path toward your bin. I recommend Uhaul as a place to rent and use for temporary storage.
Brittany Latour: Worst experience ever. Very slow service, understaffed. Been waiting over an hour in line just for boxes.... wont be coming here again
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5. Lorden Propane - Sutton
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· 7 reviews
63 Worcester-Providence Turnpike, Sutton, MA 01590, United States
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Steve Williams: Terrible customer service with high price per gallon. Steer clear of these guys.
Gayle Gillis: So we are on automatic delivery and have been since we bought our new home in Uxbridge ma now yesterday my husband sees we are down to 20 percent in our propane tank he called and was promised a delivery today no delivery when we got home tonight I called was on hold 35 min and was assured I would get a call no call yet and it’s 40 min now we now are down to under 15 percent no propane and snow is coming tomorrow BAD customer service very bad no they say they won’t deliver unless we are completely out so now upon waking in the morning our heat will be off snd it’s a snow storm I hope everyone that reads this uses another company besides you
Kim Ry: No compassion here. 145.00 emergency delivery fee.
Diane Pierce: Spoke with Kelly @ the Sutton location. She went out of her way on all levels. Very pleasant, knowledgeable, and caring.
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6. Tasse's Oil And Propane - Uxbridge
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· 28 reviews
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7. Petro Home Services - West Boylston
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· 4 reviews
184 W Boylston St, West Boylston, MA 01583, United States
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Tony: I don't understand the bad review. Our experience was 5 STARS. On a very cold, snowy Saturday morning, our heating/AC system stopped blowing hot air. It was freezing in the house. We called 3 other "24/7" HVAC companies, and Petro was the only one that answered the phone - 7:08 AM.The Customer Service rep was sympathetic to our plight. We did not have an account with Petro, having come off of install warranty with another provider. She set us up with an Service account, and explained it was an initial $69.95 diagnostic fee, which I found very reasonable, for not being normal customer, and calling in on the fly. She also mentioned that they did have maintenance agreements if we were interested in the future, but she did not go in for the hard sell. She was wonderful on the phone.She dispatched the On-Call technician - 7:28 AM. The Petro tech called to confirm our address at 7:42 AM, said he'd get someone out there ASAP and the Petro truck pulled into our driveway at 8:01 AM.Brad from Petro, arrived in uniform, wearing a Covid19 mask, and was very friendly. He went right to work. Our central heat/air unit is in the attic, not an easy place to get to. He went up & down the ladder a couple of times, out to the truck, and back to the attic. Hot air started blowing out the vents soon after. He found a bad sensor and replaced it wicked quick. I asked how much I owed him, and he said the office would send us a bill. He was out that door at 8:51 AM. That's less than 2 hours from 1st phone call to a job complete. That's amazing response time.I would defiantly call this company again for any of my heating, AC or plumbing needs. Tony & Heather, Worcester, MA
Greg Branch: If I could give them 0 stars I would. Please do yourself a favor and avoid this company at all costs!... Issue #1. They automatically bill you for " Premier Agreement" Cost for 1 YEAR= $310.85. Issue #2 Just got a delivery of oil 144 gallons = $447. $447 is more than 2x's what local oil companies are charging at this time! Then when I call to understand why they charged me 2x's the current rate they said " Because we are a full service company we charge more" LOL. Ok so I am subsidizing your full service company so you can pay oil techs, plumbers and who knows who else just in case I need them? When I asked if I pay double what local companies charged do I get those " Full services for free?" The answer was .......wait for it...."of course not"...We would charge you the full price of the service"? Think over that business model....
David Jong: Their prices for oil are outrageous (they never charged me less than $3.09 even when higher-taxed pump diesel was $2.69. I just ordered from a competitor for $1.95), they top off too often (effectively charging you for 200 gallons on your initial fill that you'll never get to use) and they will not suspend auto-fill if you signed up for that. They also continue delivering and billing even after the contract expires if you don't explicitly tell them to stop.
James Hughes: Shady company, avoid. I was told I'd be in a no contract service andwould have only 2 scheduled oil deliveries. I called to cancel after the 2nd delivery. A month later, they delivered again, after I had received 2 deliveries from my new company. They had no delivered since November and suddenly I get a new delivery in March after cancelling. I called to dispute and they claim it was never cancelled and they couldn't find a recording of my call. Shady business. I recommend Alliance oil.
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8. Pioneer Oil and Propane - Sturbridge
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· 226 reviews
59 Technology Park Rd, Sturbridge, MA 01566, United States
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9. ckSmithSuperior - Millbury
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· 7 reviews
48 Providence St, Millbury, MA 01527, United States
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10. U-Haul Storage - Worcester
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· 45 reviews
495 Shrewsbury St, Worcester, MA 01604
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11. Charlton Oil & Propane Company - Charlton
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· 15 reviews
125 Southbridge Rd, Charlton, MA 01507, United States
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12. Osterman Propane - Northbridge
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· 95 reviews
998 Church St, Northbridge, MA 01534, United States
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13. R J McDonald Inc. - Barre
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· 24 reviews
71 Worcester Rd, Barre, MA 01005, United States
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