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Boat dealer
1. Doug Russell Marine - Worcester
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· 118 reviews
1 SW Cutoff, Worcester, MA 01604
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Fred F.: Bought a used boat there a couple years back.What a giant mistake.Nothing but problems. The very first time I took it out it had a massive leak.It took me having to take it back to them multiple times to figure out what the problem was. Not only was it leaking there was also an electrical problem so often times would not even start. It also took them numerous times to fix that as well. I was literally taking it back to their shop more than I was taking it to the lake.I also found that the front mounts for the motor were connected to absolutely nothing. I pulled the bolts out with my fingers.The people that I had to deal with obviously hated working there. One guy even told me as such, said he “couldn’t wait to get another job”.I waited so long to post a review because I didn’t want to be treated even worse as they repaired the problems that came with the boat from day one.A local mechanic told me that the owner himself is known as the “king of the spray paint can”.Definitely to be avoided.Quick story, I was at the ramp one day and there was a boat there that wouldn’t start. I tried to help but with no luck.The owner asked me if I knew of a good mechanic, and I gave him a couple of suggestions, but I also told him “do not go to Doug Russell Marine”. He laughed and said “that’s where I bought it!”
recreationallie: We had a great experience With Doug Russel the marine. We bought a used boat from here and the staff was fantastic from start to finish.
Peter Proulx: We recently purchased a 2022 pontoon boat from Doug Russell Marine and were very pleased with the experience. Priscilla Ferreira was extremely helpful and responsive in helping us find a great boat, with all the options we were looking, while staying within our budget. I would highly recommend Doug Russell Marine to anyone looking for a great boat.
Magda Rodriguez: So happy with my new Fish Pro Sport! Thanks for all the help and support from all the staff at Doug Russell for making it happen for us. My go to person since the very start was Priscilla Ferrerira, she is the best sales person ever. She was very sweet, polite and had answers to my 20 thousand questions about the purchase. She keep my up to date with the whole process and I couldn't ask for more.Enjoying our Fish Pro Sport!
Jay Murphy: I purchased a 20' Put pontoon boat from Priscilla at Doug Russell's Marina. At 1 SW cutoff and Worcester. This boat is awesome. I highly recommend it I've done a lot of shopping around and comparison before purchasing this boa. This boat has brought us so much pleasure and joy. Priscilla was awesome to work with provided me with all the information. She even when as far as registration to my title to the boat , trailer which saved me a big headache. I appreciate it. Priscilla thank you so much for your Patience and hard work helping me purchase my boat. I highly recommend to anyone Go and check out Doug Russell Marina and talk to Priscilla if you want a great deal on a boat.
Chris Daviau: Mercruiser & Mercury Marine sales, parts and service with decades of experience
Jon Weaver: Awesome service and support from the team.
Bradford LaChance: Yeahhhh... thanks for nothing!
heather carbone: My wife and I just bought a pontoon from Doug Russell Marine and it was the best and easiest experience we have ever had. I was referred by a new lake friend to call his contact Priscilla and that she is the best. When I reached out to her she made it so easy to buy something that we had never bought before as we are first time boat buyers. She was so flexible on timing and was very knowledgeable about the whole process. From financing options to logistics of getting the boat, water testing, and drop off she was there every step of the way for us. If you are buying a boat and want a hassle free experience I would suggest you call Priscilla from Doug Russell marine asap! She is a hard worker, very communicative, and easy going!!!!!! Thank you again Priscilla!!!!
Dakota Daignault: Great experienceMy sales person Priscila Ferreria was on the ball and made a quick turn around!The owner Doug was always in the store and involved in the sale which is huge!Experience was so great I also referred a friend and they to bought a pontoon! Go get yours before they are gone! Limited boats left
Conrad: I recently a boat at Doug Russell Marine. Not knowing much about Pontoon boats Priscila Ferreira was a tremendous help. She took a relatively complex transaction and made it easy. She has since giving more hints and help. Call Priscilla Ferreira for any of your boating needs.
Heather Silva: Recently purchased a boat from Doug Russell. my saleswoman Priscila Ferreira was absolutely amazing. Any questions or concerns I had she was very prompt and getting back to me with the answers. She definitely went above and beyond!! I would definitely recommend seeing her if you're looking to purchase a boat! Thank you for everything!
Chris Jones: I purchased my very first boat at Doug Russell Marine. I dealt with Priscilla. She was very helpful, knowledgeable and patient with me as I knew very little about boating. She assisted me through it all. I purchased a Viaggio pontoon and it was delivered today! She is a real gem, professional and promptly responded to questions timely. Her positive attitude is right on! I was impressed with the nice fellow who was with us on the water test. He was super good! I met the owner, Doug, but I was expecting a bottle of champagne from him to celebrate my purchase!! Thank you all.you
Jessica Jones: We bought a pontoon boat at Doug Russell Marine and our saleswoman, Priscilla Ferrreira was excellent through the whole process. I’m a first time boat buyer/boater and Priscilla was able to make great suggestions and sold us a boat we could handle. She was very responsive and very clear and thorough. An overall great experience.
Edite Wuenn: We bought a tritoon boat at Doug Russell Marina and had the most pleasant and friendly experience right from the moment we contacted them. The salesperson (Pricilla) was awesome, she was cordial, friendly, very responsive, and on top of every step of the sale process, we loved her. The day we picked up the boat, Doug Russel (the owner) came out to meet us and was present throughout the delivery process, he personally ensured the delivery process was perfect and took good care of us… we were very impressed with the customer service, how personable and nice everyone was, and the fantastic experience. Definitely recommend this marina dealership if you’re in the market for a water toy. Thank you Doug Russel, Pricilla, and the rest of the staff we dealt with, for such a pleasant experience.
gary wuenn: Just purchased a Avalon Tritoon from Doug Russell Marine. Couldn’t have been a better experience. Our sales person Percilla was fantastic. She made sure everything was perfect. The owner Doug Russell also greeted us and was present throughout the sales and delivery process. I highly recommend anyone looking for a boat or Jetski to use this dealer.
Robin McKeon: Found this store during our search for a new boat, was contacted promptly by salesperson Priscila Ferreira. She got us onto our lake in about 3 weeks and continues to check in to see if we are enjoying. Was an easier experience than we anticipated, and we will be back!!
Tina Doucet: Had a great experience purchasing our new boat from Doug Russell Marine. Being new boat owners Priscilla F. was very thorough in getting us all we needed and more. Doug and the staff were great and we look forward to doing business with them in the future!
Walter Hilliard: Very knowledgeableVery courteousHope to deal
Smurph (Smurph): Had to buy a new engine for our boat every member of the staff was very friendly and helpful especially doug himself. I would definitely recommend buying from him, he made this whole stressful experience a lot easier.
Paul C: Great service
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Boat dealer
2. USA Marine Inc - Worcester
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· 98 reviews
200 SW Cutoff, Worcester, MA 01604
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87selworthy: Great Team of Professionals!! Marc and Bob are doing a great job keeping up with the difficulties involved in this industry!! Thank you!!
Dennis Head: The crew at USA Marine are fantastic to work with. I have been a customer since 2004. Bob and Mark operate a terrific service and storage program.
Eileen T: We needed some work done on our Tracker. We thought it would take a long time but the work was done in two days. It was perfectly done thanks to the service department, especially Bob. Won't go anywhere else for service. Reasonably priced and easy to deal with. Thanks.
Jason B: I like to save money when I can by buying parts online but for marine parts I'd rather pay the extra few bucks and buy from USA marine. Their parts counter is super helpful and the advise they give you is worth way more than the extra money you pay. You also know you are getting quality parts and not knock off junk online.
Mike Finn: Very Helpful and had the parts we needed...Thank you,
Robert Hardman: Years ago, we bought a used pontoon from a different marina, thinking that they would have gone over it. They also made promises that were not kept. Friends recommended USA Marine and we are glad they did. Our boat has never run better, or looked as good. It is practically new again thanks to Bob and his crew in the storage and maintenance department. We are moving out of state and sold out pontoon . The new owners will also be dealing with USA Marine for all their needs. I cannot say enough good things about how we were treated and the work they performed to make out boat enjoyable and the prices were very reasonable. I will miss our boat, and USA Marine, all the best.Bob Hardman
Joel Mercado: Mi lugar favorito de mecánica de botes lo recomiendo a cualquiera 100%
William White: Went to parts department got great customer service fair price
reina cotto: Status updated: MARK from USA Marine store he call me back for discuss the issues. And now Im a happy customer. The most important was the communication and he listen me about my complains. Always Mark was available to resolve. Thank you so much! I appreciate everything you do for your customers. And thank you BOB for your attention. Nice job!
Garen Sahagian: USA Marine did a fantastic job on my custom-build re-power! Bobby and Jeff worked with me to fully convert my 34-year old OMC power plant to an all Mercury Marine set up. Many detailed issues on this old but still hale boat, including obscure out of production parts that they found one way or another. USA Marine's Service Department is not afraid of working on old boats, and they are really good at it! They worked with me every step of the way to ensure the custom-build got done right. I couldn't be happier with the work they did. Then, for bonus points their Detailing Department did a magical job of returning the luster and shine of the hull and in particular the boat's topsides - and I didn't think it could be done! Thank you to the crew at USA Marine, and in particular Bobby and Jeff in Service - you rock!!!
Nick Dill: I have used them 3 times now over the course of 4 years for full motor maintenance installations of various upgrades, and one very involved project after I bent a prop shaft. Nothing but positive; no one else but them is allowed to work on my bass boat. Bobs experience and communication is top notch. No surprises, quick turn over and always call to get my approval for anything more than what the original scope of work is when needed. Technicians have been very skilled and the documentation and quality of the workmanship is highly professional and clean. Highly recommend.
Michael Maldonado: This place is the best in my opinion. They are very good and helpful if you need anything. They won't try to over sell you anything, they will try to resolve and talk to you about your boat problem and help you fix it by giving you free suggestions first. They gave me good advice and I was able to fix my boat and all I did was purchase the part. I highly recommend this place very, very much. They are very welcoming, nice, reasonable, sincere and above all professional and cortious with their customers. Thank you so much.
JON STEEN: Can't say enough good things about these guys. Bob and Mark only want to get you back on the water as fast as possible. The service techs are fast and efficient. They make you feel like you're their only customer. Thanks guys!
Ernie Cutting: When you need parts and boat repair this is the best place to go. 🚤🤗
Tia Dennis: Dropped the boat off for 1 thing then they gind another repair then they broke our sun deck, grease spots everywhere and the list goes on. Horrible service
Rob Lane: I'm very pleased with the friendly and timely service I've received from USA Marine. This year I've had 2 situations where I've brought my 17' IO boat in for service. Both times the service was timely, and the service team clearly didn't try to over sell the jobs. In one case they could have proceeded with a job costing over $1k, but instead provided guidance and advice that avoided the work. Most notable to me is the timely and friendly communication from Bob Bourget in service. Bob responded to emails from me on my last issue off-hours over the weekend and at night. Communication all along the way was timely and responsive. Great service experience. Thank you!
Sean Foley: Can’t thank Bob Mark and Bruce enough. Brought my nitro in for service, they looked at it when no one else would. Unfortunately the motor was shot. I went to pick it up only to find out there was a motor available coming in. The guys saved our boating season this year. Great service reasonable prices can’t ask for more! Thanks again Bob!
M “Mark” Andolina: I can't say enough good things about Bob and his service team. I have been a customer for over 10 years. I never knew how good marine service could be before I started coming here. We all know how short our boating season is up here in the North and a breakdown in the middle of it can cut into that time significantly. Bob and his staff understand this and they have gone out of their way to help me get my boat back on the water quickly. The advice and guidance that I have received has been invaluable. Bob makes the time to help his customers! I wouldn't go anywhere else for service.
Betty Nakitto: Bought a truck and its amazing.Please let me know if you have another.
Scooter 1201: Too many experiences to dive into but I’ve been dealing Bob and the service team for 15 years now and they have never once failed to exceed my expectations. They will truley bend over backwards for the customer. True masters of their craft and customer service. If you need your boat back on the water look no further for superior service with fair pricing!
Jonathan S: Great Family owned and operated business. USA Marine has been keeping me on the water for the past 6 years, Only place I'll take my boat!
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Boat dealer
3. Bass Pro Shops/Cabela’s Boating Center - Hudson
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· 2 reviews
44 Highland Common E, Hudson, MA 01749
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Julio Pagan: A real men's store
H J: Don’t like red shirt, yellow long hair cashier girl who no friendly. She didn’t say to me hello or thanks even when I finish payment.
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Boat dealer
4. Hank's Marine - Leicester
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· 36 reviews
1570 Main St, Leicester, MA 01524
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Terence Hegarty: ABSOLUTELY HORRIBLE customer service!!! Inexcusable behavior! Don't do business with them!Matt sold an outboard motor out from under me, even though we verbally agreed just days before that I would come by today to buy it and have it installed. Initially spoke to Matt last October. He said that he would be getting a motor in trade, but not until March when that customer's new motor was due to arrive. Matt took my name and number, said he would call when it came in.I called Matt in March...not in yet. Called him four days ago, "it just came in," he said. I told him I would be in on Saturday with my boat for the install. Hooked up my boat Saturday morning and called Matt from my driveway to let him know I was coming. "You're looking for what?” he asks. "The 30 hp Mercury that we talked about," I said. Matt says, "Oh, I just sold it 20 minutes ago!" No apology, no recognition of our verbal contract. "Did you make a deposit on it?" he asked. "I would have!" I said.Do yourself a favor and STAY AWAY, stay FAR away!
Scott Rieder: I wish I could rate zero stars. I had a terrible experience trying to buy an used boat from Matt at Hank's. After four frustrating months and many unfulfilled promises, it was explained to me that my business was not a priority and my boat would not be scheduled for delivery before any new boat. I was offered and accepted a full refund.
Chris Williams: not the most reputable dealer
Peter Contacos: Absolutely the BEST! Brought my boat to Hank’s Marine and they had me back on the water in less than a week. OEM parts and fast and friendly service. Matt & Company are top notch! They have earned a customer for life-my boat goes nowhere else for service!
ken stgermain: excellent service job done right
Jarrid Zieba: Hands down best boat buying experience of my life! Matt was great to deal with and gave me a great price on the boat and a good trade in on my old boat! His finance guy Barry was also second to none!
Fish with Heart: Greats guys made sure I got what I needed for repair
Jeremy Kuszpa: Fantastic service and prices!!
Ted Merchant: They are teriffic at sales and service and they don't try to sell you more than what you need. That's very valuable.
Joshua Monette: Good service good prices I would buy another boat from them
Michael Cavicchi: Experienced and honest people, I'm lucky to have stumbled upon a great marina so close to home that I can trust. They're a great resource and now just a text away!
Mike Bartkus: Fantastic customer service. Staff is very knowledgeable. Very quick turnaround. Would highly recommend Matt and his staff for any marine work.
Kevin Rookey: I was very happy with the service when Doug was in charge and bought two 4 wheelers and anything I could from him because I like to support the local guys. Last year, I had a boat that I inherited with a property I bought in Sturbridge. I drove it to the place wanting a professional opinion if it was safe due to a loose outboard motor. The new Head honcho (I guess this is Matt) said it would be a couple weeks. I asked if someone could give me a prof opinion if it was safe and he said no. Barely even looked at me. The boat was literally parked 20 ft outside the front door. I left there and will never return again. Looking to buy a pontoon boat now, but never there...
Glenn Foster: Great people to deal with, awesome service!
Tom G: 👍👍👍👍👍👍👍👍👍👍
Nick Tancrede: Excellent service
James Rolf: Great people to do business with. Not too many places left that offer more help than you need. I don't need to look anywhere else.
Jeff Davidoff: Matt, the owner of Hank's Marine surely puts the customer first, whether it's explaining options and how things work when purchasing a new boat or the service provided to his customers, Matt is patient and very knowledgeable. Highly, highly recommended.
Ryan Pike: Owner is a Studly man ... Pretty knowledgeable... Handshake game is weak 😘
Christopher D. Ravosa: Not your typical marina, the have fair prices and they get the jobs done and DO IT RIGHT!
Alan Gabree: Excellent SVC. Very reasonable price. Great people
