Best Rug Store Worcester Near Me

Carolyn Tay: Quick turn around time and his prices are reasonable! From order to completion of project, less than 2 weeks!

Heidi Cesarano: Bad service as they never called me back

Jon Dean: Found a 12x10 roll of laminate flooring for a $125 bucks. They were help full. Recommend checking them out

Kayla Avedian: If I could leave 0 stars I would. From the very beginning this process has been a disaster with Eddys Flooring America. We ordered the flooring materials in December 2020 for my new how that we would be moving into in January 2021. Eddy assured us that it would only take a few days to get the materials and there would not be any issues for installation. When we moved Eddy had not even ordered the materials yet. After two weeks the flooring was finally in and we were able to get started. The first installation went pretty smooth, or so I thought, but afterwords the transition piece and the boards around it were beginning to unlock due to the floor being not leveled between the kitchen and dining room. The amount to times I had to call in order for someone to fix this mistake was astronomical. I could never get a straight answer and at first Eddy told me that I had left over materials that they could use but quickly changed his response and said that there was none left. This resulted in waiting for another box to be ordered. After a month I called almost everyday to try and get someone to tell me where my order was, for Eddy to call me back, or figure out an installation date. At one point the receptionist screamed at me and told me that I needed to speak to Eddy directly and hung up on me. I couldn’t believe it. In tears I finally was able to get Eddys cell phone number, to which he never apologized for the horrible customer service, or for taking so long to get back to me. We set up a day for this issue to be resolved and no one showed up during the scheduled time. I called them and was told that the installer got held up at another job. We rescheduled for two days later. Once again no one showed up and stated that they “tried calling me”. However I had no missed calls and had service the entire time. A third date was scheduled and this time the installer put in a similar but different floor that was not the one that we had ordered. The installer even hid a white piece of flooring under my refrigerator. My floor is gray. After further examination I noticed they they tried to hide their bad cuts with heavy caulking and quarter rounds. Obviously I did not want to be stuck with a floor that might cause problems down the road. Eddy was hesitant to believe what I was saying about the wrong flooring being installed and I had offered to show him pictures or for him to come look himself. He refused. So yet again another box had to be ordered. Finally after a few weeks the box came in. The same installer came and apologized and claimed that “he was only doing what he was told to do”. I couldn’t even believe it. Finally, after SIX MONTHS of headaches, tears, and tons of phone calls the job is done. I would never recommend this place to anyone ever. There are other local places that will treat their customers with respect.

John Piehler: They we r a good store

Richard Denaris: Actually I visited Austin furniture which is now inside Eddy's flooring. The building is shared. Austin furniture is great I've been getting my furniture there for years. Good prices and delivery service is cheap and the delivery guys were good with zero damage to furniture

Noel Stewart: They are great helpful and have a good selection they take the time you need to make decisions

Mr. Consultant: LOOKING FORWARD IN THE UP COMING MONTHS , A NEW BEING IN A NEW WORLD OF EXTREME MAKEOVERS . LOVE THIS PLACE .

Mary Clark: Very disappointed. It's a maze with lots of samples and products but trying to find our way through the samples was overwhelming. Not enough info to do it on our own and the "salesperson" warned us she was alone, pointed us in the right direction, and left to do some other work. We were the only customers at the time. I don't know if the prices posted here and there were accurate but they seemed high but it was difficult to tell high vs low end products.

tkpopeye: Although the owner is a nice gentleman, stay clear of this business. HACKS!.. HACKS! They really did an awful job on the install. Never again. The price is not much cheaper than any competitor's. If you need to, pay the few extra bucks and get the job done RIGHT!The pictures are of my room in my newly constructed home. Look at the awful seams. In addition, they hacked up the freshly painted baseboards. The builder had his painter retouch these hacks. After Eddys came back to (attempt to) fix the seams, they hacked the retouched baseboards again.I’m not a professional carpet installer by any means but l have installed carpeting before and did a better job than these guys did. It’s not rocket science!

Anne D: So helpful. A family business that really cares

Ethan Friedrich: After we got a few estimates on flooring we decided to go with Eddy's and I couldn't be happier. His prices were incredible and he had a large range of product. He stopped by and gave us an estimate and was very professional. VINCE, his employee who laid the flooring, did an excellent job. We ran into some issues but he did very well working around them! He was super friendly and very experienced. Overall, Eddy's Flooring America is a great choice for any business or residential application in the Worcester, MA area.

Beth Chien: This was the craziest and more horrible service I have ever encountered. We put in an order in the middle of December 2019. Before you start thinking "Covid"; this carpet was to be installed in 4-6 weeks. Putting us at end of January. No communication, excuses and broken promises is all that has happened over the last 6 1/2 months. Still not finished and installed! Then they have the audacity to send me an invoice of how much I still owe (on the part that they have not finished). I am done with them. We don't even want the carpet anymore. The amount of time and energy have spent on this for over half a year is ridiculous. I urge everyone to stay away from Eddy's Flooring!! Save your precious time, money and energy!

Joseph faraoh Williams: They can't afford to pay their employees on time..Gave bounced checks for every single installers i know that worked for them..Good luck!If they treat their own installers like 🐒 monkey imagine the costumers!!!

Geoff Porter: WARNING: Go to any other carpet place around, this place is awful, first of all their prices are as high as any around, second their customer service is absolutely terrible. We went here to try and use a local company and spend our money locally. We went to their messy store and purchased two carpets for our home, although they were a $1000.00 above our other quotes we still wanted to use a local business. The first install was supposed to be the week after the measuring, needless to say, after many calls to schedule the install, (they never returned any of these calls) when we finally got a call from the store to schedule the first install another week had elapsed. The install was great, they showed up on time, were professional and said that the the store would call the following week to schedule the second part of the install. After waiting a week to hear for them we started calling almost on a daily basis and got no responses from multiple messages left. After leaving a few messages with NO RESPONSES AND WAITING for over a month for them to respond and schedule the install I finally had enough and called the store and left a message CANCELING THE SECOND INSTALL, the following day the install department called to schedule the install, at which time I told them directly of my intention to cancel the order. Days went by with us not hearing anything about our REFUND, as we had paid in advance for most of the work. Again I left a couple of messages asking for a RETURN CALL, nothing, then I left an ANGRY message and received a return call the next day from Eddy, the owner, he said he'd look into it and get back to me, he got back quite quickly and told me they'd done nothing wrong and he would offer NO REFUND!!!! I immediately told him that I demand a refund, that I would NEVER have their product installed and that this matter would be brought to the Attorney Generals attention!! Have they reached out to us, NO, NOT ONCE. I will update you on our progress as it occurs, but please don't waste your time & money with this company. Also please note that I am not the only NEGATIVE REVIEW for this company, BEWARE!!!!!

Andrew Connelly: 3/21/2020Buyer Beware! I am so hopeful that my review can deter any further customers from purchasing floors of any kind from Eddy's Flooring. We were quoted 2-3 days to install 3 rooms for hard wood floors. I am writing this note on day 35 with no end in sight. I sincerely believe that this business will not make it much longer and that all prospective customers (even if referred to them or someone else provided a glowing review) should STAY CLEAR from this business. To start, we were hammered repeatedly for the deposit. Then, once paid, they could not start for 6 weeks. Once they started - so far - two installers have quit and both made it very clear that Eddy's Flooring stopped paying them. I really hope this is helpful and I would be happy to take emails and phone calls from prospective customers to explain further details of this incredibly bad experience.

Ray Hopkins: The absolute worst place to go to have flooring or carpet installed. They are crooks. As a flooring contractor who installed for them I unfortunately have first hand knowledge.They'll take your deposit and treat you like a 2nd class citizen you're on the back burner now. They have a horrible business practice. They bounced several checks of mine, never signed others they issued to me. They can barely afford to pay their delivery boys. There are way better options for your flooring needs, other than Eddys...

danny marques: Very assisting. Very informative on choices that we are looking to make on our (future renovated kitchen) floor. Looking to do business for sure. Very helpful.

Jake Mudarrie: Friendly staff! Lots of options. Been around forever. Great people. Check it out for sure.

tina kittredge: Prices are reasonable

Jer Johnson: Michael and his team came to our house, picked up our rugs, cleaned and moth-proofed them , and dropped them off , all on our schedule . They totally rejuvenated our rugs, and even helped us set the room back up . We'll definitely be going back very soon.

Jacob Seidel: Splendid time picking out a rug and talking to Michael. He's got a lovely selection thay can suit a variety of tastes and let me take my time, answered my questions, and helped me find the right rug at the right price.

Davood Norouzi: Great selection of handwoven and machine made rugs.

Stuart Rosenwald: Fantastic prices and inventory! Michael let my wife and me take home five rugs to try in a particular space in our house, and three of them were great. We eventually made our final decision, and we are so happy with it. What a great place to shop for really interesting, beautiful rugs!

Chris Hollingworth: Terrible place that puts stickers on your car window which don’t come off without a razor. Not a good way to gain customers!

Jennifer Carroll: While my husband and I have not yet met Mike, we will be forever grateful for his help, kindness and professionalism. Recently, at 8:00pm on a Friday night, our dog vomited on our brand new Persian rug. No effort to blot the area was making an impact, and an immediate stain had developed. In desperation, I searched online for cleaning instructions, and came across Mike's website. I took a chance and called, and despite the late hour, Mike answered. For more than 30 minutes he stayed on the phone with us, providing detailed instruction for care. He was patient, helpful and incredibly encouraging throughout the process. To his credit, the process of cleaning worked and there was no stain leftover! Had there been a residual stain after our efforts, we would not have thought twice about driving more than 80 miles to bring the rug to Persian Fine Import Rugs for professional cleaning. We look forward to a time when we can shop for another new rug from Mike and will always utilize his services for cleaning. Thank you! If there were more people in business like you, the world would be a better place.

leslie vigneau: Very professional and friendly. I highly recommend!

Matt Preys: Very helpful. Assistance was good, not overbearing. DGreat assortment of machine made persian rugs at very reasonable prices.

RichA: Lots of selection to suit wide variety of budgets and styles. Michael really knows his business, very pleasant to work with, and genuinely helpful in decision making. His integrity shines through. One of carpets brought home was not quite the right size and style and no problem, brought back next day for exchange and settled on differential. Such flexible service really makes the difference. The beautiful carpets transformed rooms in our house. Look forward to returning for more functional floor art.

Jenny Carhart: Michael was friendly and professional on the phone when I called just needing a carpet pad to replace one in the house that got ruined. Same day service and very reasonable price. Will certainly come back here when my rugs need cleaning, he obviously knows his trade!

william whitehead: I have been a customer of the Persia Rug Gallery for 20+ years. The owner, Michael is a true gentleman. His knowledge of Persian rugs is excellent. I have several antique rugs that he both cleans and repairs and his workmanship is outstanding. Most of all, he is a person of great integrity. I can recommend him without reservation.

Margarite L: I've been relying on Michael's huge expertise for more than 12 years. I've bought 4 gorgeous antique rugs from him and he's repaired & washed 6 of my antique family rugs beautifully. He is honest, friendly and his prices are low. I've sent friends there. I recommend this store highly if you want to buy, or get a rug repaired, or hand washed.

Sam A: Very professional and trustworthy. My experience with the cleaning of 6 rugs and a new rug purchase were positive on all levels. Excellent cleaning service and results. As an experienced rug buyer, readily apparent, meeting Michael and looking around the gallery, is his attention to maintaining a top quality selection at fair prices. I would not hesitate to recommend Persia to a first time buyer, as Michael will educate, guide and not engage in the pricing shell game typical of some rug merchants.

Moxie Mike: Michael the owner was really helpful. Helped me find the right rug. I usually wait to buy, but the hospitality, willingness to listen and answer my questions. Thank you and very happy with your service and rug. Make this your last stop, you'll be glad you did!

Le Brand Design Co.: Amazing rug company! They have an amazing selection of both traditional and more contemporary styles, and both high end and affordable options.Their customer service is excellent, I was very happy with their after sale service, and specifically the delivery process. The owner was very accommodating and the manager was so kind.Highly recommend this place!!!

Michael Sadigh: My family and I have purchased rugs and cleaned rugs at Persia Rug Gallery and we recommend them highly. Prices are very fair and their service is one of a kind.

Ummesalma Dhariwala: Horrible customer servicePaid in full 3 weeks ago n waiting until today with no deliveryThe owner is so rude n tells me that its a rug ... No big dealYes it’s a big deal I placed an order n paid in fullHe promised me delivery in 1 weekDon’t Go there ... they don’t care about their customers

Swaraj T: Awesome collection

Sachin Baidya: Awesome experience

Peter Goeller: This place is great the staff walks you through and shows you all of the rigs tailored towards what you like.

Federico Lago: When I want to spend way too much money on a rug my wife really wants, this is the place I go to. They have a crazy huge selection.

Steve Kludt: Huge selection and knowledgeable staff. Friendly and helpful. A bit over priced.

Darren Griffin: The warehouse guys are the best.. can't understand them but they get the job done..

Shirin Mate: Worst experience you will ever have... there computers are always down so no inventory management or tracking works... We brought a rug and where told will get a new one in 2-3 weeks, after 3 weeks of wait we got a rug off complete different rug.. Now the shop employee cannot map anything as they don't know the item number or have any details of the original item we purchased... Worst Experience!!! Don't stop ... run away...