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Brandon Garde: Daniel was an awesome, no pressure salesman, providing lots of options and information.Delivery was easy and fast, thanks to Augie, Dylan, and Anthony!

Robert Schoen: I was extremely impressed with the delivery team of Shaun, Nick, & William. They were very professional and polite.

Jeff Brooks: SERVICE DEPARTMENT IS A TOTAL SCAM.I'm updating this review... While the sales experience 4 years ago was great, the service now is AWFUL. My heatimg element went out, spa only heats to 77 degrees. I went through the troubleshooting guide for Sundance and landed at a bad heating element. I called NE spas and had them open a service. Viviana called me. She was not at all interested in what the issue was. She was only interested in getting a credit card number. I did not feel comfortable and got off the phone with her. A few days later a Jarod called to follow up. He was much more caring, listening to my issue, explaining that they send a tech out and $250 fee they charge up front includes an hour of service. I explained that I was ok with that if the tech would have on their truck parts to fix the issue and that this was a heating element. Jarod reassured me that they carried parts with them and could resolve most issue but "IF THEY COULDN'T, AND HAD TO COME BACK, I WOULD NOT BE BILLED THE $249 AGAIN"The tech came out on Wednesday. He did not call me to explain what he found, nor make any attempt to fix it. He simply sent me a quote to come back and replaced the heater at a later date and yup, you guessed it, that quote included ANOTHER $249.I then called the store to discuss and unfortunately got Viviana again who basically just over talked me the whole time and said the original $249 was a diagnostic fee and the additional $249 was for the work. I recounted my conversation with Jarod where I had said I was NOT OK with that and she basically just said too bad. I then asked to talk to a manager and she said "they were all in meetings" and that she would send an email to have them call me. That was at noon. Now it's 6:30 and they're closed. No call back. Absolutely awful customer service.The sales side of this business is good but the service department is a total scam. The parts are heavily marked up- more than 2x what you can buy them for on the internet AND more importantly they absolutely lie to you to get that initial $249 charged to your credit card.PREVIOUS REVIEW FROM 4 YEARS AGO..Great overall experience! We stopped in and talked to Denise Orwat. She helped us work through the options and features that fit our needs and wants. She then put together a detailed quote for us. The price was reasonable so we ordered it. As it was being shipped from the factory Denise quoted us a 6-8 week lead time. At almost exactly six weeks, Denise emailed me to schedule the delivery. Despite a recent snow storm, the guys still showed up as scheduled and managed to get the hottub around the house and into our back yard. They also hauled away our two dysfunctional hottubs. I stopped by the store today to pick up our free chemicals. Joe spent a good amount of time with me discussing which chemicals were essential, which were optional and which he felt we didn't need based on our intended usage. He then showed how to open the filter and fill and treat the hottub on one of the floor models. These guys are really committed to making sure you have a great hottub experience! Thanks NE Spas!!

Ndingara-Mark Nevins: We are new first time spa owners, and new customers of New England Spas. Their customer service is fantastic, matched only by their positive attitude. Patrick and Dave have been our guys and they have taking great care of us. Can’t recommend this business highly enough if you have a spa.

Bruce Sylvester: This is my second spa purchase from NE Spas. Always friendly and professional. Phong was a pleasure when I purchased my spa. Christian (crew leader), Shaun, and Nick did a great job removing my 17 year old Optima spa and replacing with a new Optima. Very professional from start to finish. I would recommend NE Spa to all.

Kremdal TheOrc: Amazing staff. Staff were very knowledgeable and friendly. Ask for a Wet Test- bring your bathing suit and a towel.

Brian Hanks: Jeff Meunier was my salesman. Excellent knowledge. He helped me choose the spa that fit my needs. He has answered all my questions, even after installation. He also took my hardscape contractor's calls to ensure the cement pad and electrical connections were where they need to be and the correct dimensions. Would buy from Jeff again.

Barry Bloom: Ruben, our service tech, is outstanding! He is incredibly helpful, knowledgeable, and attentive. Thank you Ruben Fernandez!!!

Kaitlyn Klosterman: My husband and I have gone back and forth on a hot tub for the last year and a half. We did our research and called multiple other hot tub dealers in the area but no one could come close to matching the price. At the end of the day, it was our salesman (Jeff) at the Auburn office who was the deciding factor that convinced us to bite the bullet. He was helpful and informative without being pushy, just an all-around great guy. Even after the purchase and (quick) delivery of our hot tub, Jeff remains a phone call away. He still checks in randomly to see how things are going, still answers questions immediately and made the seeming overwhelming salt system seem much more manageable than we expected. We could not be happier with our purchase, our only regret is that we didn't do it sooner!If you have been on the fence for a while, go to Auburn and ask for Jeff!

John Nelson: The delivery team was excellent! Communication and scheduling from Dennis was quick and efficient. The delivery team of Augie, Shaun, Anthony, and William did an amazing job despite difficult conditions, a steep hill and morning snow. They were able to get my old spa removed and the new one set up that morning. Thanks guys!

Rink Wheeler: Great experience with New England Spas. Jeff M was our sales representative and was incredibly knowledgeable, courteous, and helpful through the whole process. I felt Jeff went the extra mile to assist with scheduling, startup, and any answered any questions we had. He followed up in a timely fashion to make sure we were satisfied. Additionally, the delivery crew was very professional and efficient. Thank you all!

Mike McNally: I was looking to purchase a hot tub from a local dealer so stopped by New England Spas of Auburn and was greeted by Jeff Meunier. Jeff showed us the different spas they offered and all the different options they had. We took it all in and decided on a Sundance Edison 680 and couldn't be happier. They happened to have it in stock so we made the purchase and it was delivered the following week by a great crew that did a fantastic job. Jeff was also very prompt at returning phone calls or emails any time I had a quick question for him. Top notch service!

Bryan M: Very smooth process from start to finish. Jeff in Auburn knows his spas. Great service after install as well, fielding lots of my questions. Dave Groulx from service has been very responsive and quick to follow up. Great team.

D M: Extremely good company great people helpful and understanding

Brian Gould: We went to Auburn and spoke with Jeff Meunier, his professionalism was incredible. My wife and I had a bunch of questions, since this was our first spa purchase. Jeff answered all our questions and gave us a few options to think about. Although my wife and I were not going to purchase a spa that day, we ultimately changed our minds and are extremely happy that we did. We purchased the Limelight Pulse model and it was delivered within a week. The delivery team led by Shawn was professional and fast. It was easy after that! I had to make 1 call to be sure that I was doing the initial start-up correct and Jeff was able to do that via phone and email. My electrician found one small issue with access panel to the tub (a couple of the screws were stripped). I placed a call to Jeff and David (repairman) came to my house within two days to repair it, while David was here he checked all the jets to be sure they were all secure (he found a couple that were loose) and 1 had popped off. David was here for about half hour and had everything fixed. My wife and I are extremely happy with our purchase and are enjoying the spa daily. Thank you!

Scot Barrett: We purchased a hot tub and sauna from New England Spas at the Auburn location. Jeff has been great throughout the process and after installation, very knowledgeable, always ready to help with any questions. Augie and the installation crew did a great job with both the hot tub and sauna, everything has gone very smoothly.

Kristina Vickstrom: We had an issue with our hot tub steps and we were able to switch them out with no problems. Everyone, especially Jeff, is very patient will all of my questions regarding our new purchase. Great customer service.

Steven Gallien: We started our journey of buying a hot tub with Daniel Rechal at Nespas. We had Jeff Meunier finish off the sale and both were extremely helpful from answering all of our questions to following up after the purchase. My wife are so glad we went with Nespas and glad we had 2 great employees to help us through the process. Thanks so much Daniel and Jeff!!!

Ron Brodalski: After a couple years without a hot tub we decided to get another one.With all the choices out there Jeff made it real easy.Installation was painless. The install crew worked in the rain to get it done!Had a concern using Saltwater and chlorine, Jeff gave An excellent explanation of the situation.Very happy with our purchase.

John Cheatham: The NE Spas delivery and installation team was terrific. They used the crane to deliver our Aspen Spa over our new home and directly onto the slab that was made for the Spa. Lead by Augie, the team of Dylan, Sean, and Anthony did a great job of being very careful and professional during this process. We were very impressed.

Kremdal TheOrc: The staff are super friendly and knowledgeable.

Debbie Mastroianni: Our spa technician was efficient and knowledgeable and he figured out our problem right away and also suggested that he perform an additional service that was needed. Even gave me a tutorial on our spa menu which was very helpful.

Jimmy Ruel: Great experience. Nick is a real expert and explained everything clearly with enthusiasm. I consider Nick a true friend and partner. Thanks for doing such o good job!!!!!

William DeBenedetto: Purchased my Sundance in 2021 from a different dealer but after multiple issues with them I got Sundance to transfer my warranty and service coverage to New England spas. Unlike the other company, I receive prompt responses and they came out within 5 days of requesting service. The tech Dave that came out was very personable, super knowledgeable, and helpful. I explained to him I had service down back in mid 2022 and the issue then was the same as now, a temperature sensor. Dave was upfront with me that Sundance did have a ru n of bad sensors but the issue was fixed. He explained the problem sensors had a green wire and the new sensors that addressed the issue was now red. I was very satisfied with the service and appreciated the candidness. Would recommend this company

Erik Britt-Webb: NE Spa people are always so knowledgeable, friendly and helpful!

Katie Flanagan: Nicholas was super helpful, very knowledgeable and patient in answering all of our questions. If only all customer service could be so good! Thank you Nicholas!

Steven Gallien: My wife and I bought a Sundance Hot Tub from Nespas and from day 1 it was tripping the breaker almost daily. I had Service tech Dave Groulx from Nespas come out and he figured out it was the way it was wired in the breaker panel. It was not the hot tub at all. Dave was excellent, professional, and kept me in the loop. We are now back to enjoying our hot tub!! Thanks Dave!

Dan Costello: Bought our hot tub here and they made it easy and fun! Getting supplies and advice is easy peasy!

MBL: Bought a pretty expensive Spa at this place yet all communication stopped once I signed and dropped off the downpayment. Our spa finally arrived several month delayed, got „dropped-off“ at the house yet nobody bothered to help us with the setup such as connecting it to power or setting up the proper chemicals. I’d never buy at NES again!

Carolyn Donnelly: We had a great experience at the Natick location from the moment we entered the store to delivery of our spa. Jason was extremely knowledgeable and made us feel heard and understood when it came to our wants and needs. Also must add, he was very patient and kind with our three little ones while we were perusing our options. Augie, Dylan, Anthony and William were our delivery team. Even amongst rain they were professional, respectful and diligent. They gave us ample opportunities to make minor changes to positioning of the spa and helped make smart decisions. We are so thankful for this team and excited to use our spa asap!

Curt Anderson: Yesterday, July 7, 2022, the New England Spas service technician performed his magic on our brand new HotSprings Grandee spa. We were able to go into the spa for the first time last night, due to David's prompt response to my wife Susanne's and my request for help. The water was not heating.David not only arrived and fixed the wiring mistake in the Grandee control panel, but David also made sure the salt level in the spa was correct and he stayed at our house for the extra time necessary to make sure this fantastic spa was working perfectly.Thank you to David Groulx and thanks to his New England Spas Team including Steve Hanna.This NE Spas Team has the depth and expertise and customer friendly attitude that makes our purchasing decision with NE Spas the right decision.Thank you, David. And thanks to Steve. And thanks to the entire NE Spas Team!Curt AndersonWeston, MA

David Moy: Great experience from sales to delivery to installation. Installers Augie, Shawn, Dylan and Edwin were on time and did a great job. Original electrician fell through so we used recommended NE Spa electrician and cost was outrageous.

Sue Edelman: I purchased a new Sundance hot tub from New England Spas in Natick, MA. I am impressed with the professionalism, customer service and genuine friendliness of the staff, from sales to delivery and set-up. The salespeople took the time to educate us about different types and features of hot tubs and guided us to a model that is right for us. The delivery crew was simply amazing. Augie, Nick, Dylan and Edwin made it seem easy as they hoisted our new spa from the flatbed truck to the front yard and then by crane to back yard over the top of the house. I never doubted them for a moment! They set up the hot tub, packaged up all the wrapping materials and helped me put the recyclable items in my bin. Since delivery, Steve in sales has been very helpful with getting me all the supplies I need. I am very pleased with my purchase so far and would recommend New England Spas to anyone who is interested in improving their outdoor life.

Regina P: Delivery and setup of our new spa was perfect. Augie, Dylan and Jose had a timely arrival, put the spa exactly where we wanted it (which was not easy because these units are very heavy!) and did a quick wrap-up of the packing materials. Great crew!!

Tony Lisa: Just had a great service visit with Dave G. Incredibly helpful and polite. Can't recommend him enough! He is a very valuable employee.

Klaudia White: Amazing customer service! We just had our spa delivered by Augie, Nick, Jose & Dylan and they were very professional and friendly. What a great crew! They were on time and set up the spa exactly how we asked. They cleaned up all the packaging and made sure everything was neat and tidy when they left. They even walked us through the initial set up! Daniel at the Natick store was very patient and wonderful to work with (we had a million questions). He helped us pick out the perfect unit for us and we are so excited to finally use our new spa!

Jessi Champion: Our delivery went very smoothly. The guys were thorough, cleaned up after themselves and made sure we understood everything. We are very happy. Thank you to Augie, Nick, Dylan and Jose!

Kim Suga: You are buying a luxury item and Steve Hanna treats you as such.The guy knows his products. He is responsive as is the delivery team.Installation team was fantastic. Friendly people carefully setting up your tub.I highly recommend the staff at the Natick location.

Cyril Lemaire: I called a couple of weeks ago to make an appointment to change my clear ray bulb and was perfectly happy with the timeliness, friendliness, and professionalism of our service tech, Ruben. He called on his way to let us know he was coming, explained what he was doing in a very courteous manner, and gave me good advise for ongoing self maintenance. Thanks Ruben !

Joy Hurley: Just had our Hotsprings spa delivered and it was an easy experience all around. Our salesperson, Stephen was helpful and knowledgeable and gave a great introduction to using the spa. Augie, Nick, Dylan and Edwin called us when they were on the way for delivery and made sure the spa was in the right spot. They were professional and set up our new spa in no time!