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1. Leo's Vacuum Center - Worcester
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· 29 reviews
525 Pleasant St, Worcester, MA 01602, United States
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Erik Atkins: Shop local! Great service and I saved tons of money over online outlets like Amazon and Miele's site.
Meghan O'Donoghue: Very nice staff, super helpful, purchased a great vacuum. Highly recommend going here instead of big box shops or online. Support a great local business!
Bonnie Cassidy: Every time I go to Leo's I am impressed by their helpfulness. This time they fixed a wheel that was knocked off. They are pleasant, knowledgeable, and quick!
Matt Rossman: Great customer service. Dan patiently answered all my novice vacuum questions and worked with me to find a high quality refurbished vacuum suitable for my space at a very reasonable price. I went home with this olive Miele Jasper plus some extra attachment heads and bags. I have tested it a few times now; I am surprised how effective the swivel floor brush attachment is for cleaning most surfaces in my home. It is more lightweight and nimble than the bulkier Kenmore vacuums I've used in the past, yet the suction works just as well. I am confident that this vacuum will serve me well for a long time.
Michael Langevin: Bought a vacum from them, brought it back! They fixed it up while I waited! Excellent service! Would buy from them again!! For no charge. So happy!! Great place
Tula Loo: These guys are great, helpful and knowledgeable
Wall Table: They fixed my vacuum within a couple of days and were very polite and friendly. I would definitely recommend this store for any vacuum repairs
Jamie Laprade: This place is a gem!!! Wonderful family owned. Brought my 11yr old Dyson in. They had it fixed and working like new in a day. Had my furniture accessory tool which was a super bonus. All of these gentlemen were kind, helpful and beyond nice. They sell everything for almost every brand of vacuum you can think of. Personally will go no where ses all I need to do is call the great folks at Leo's and they will ship to meCould ot be happier. Huge thanksRecommend to everyone
Karen V: The BEST customer experience ever!
Kaitlyn Elizabeth Griffin: Pleasure meeting the owner & the helpful, knowledgeable and courteous customer service was much more pleasant than the other vacuum stores and repair shops that I had visited. The prices are also fair and not unreasonably priced! Thank you! Shop Local!
Elizabeth Johnson: I hate vacuuming! I looked at a couple of famous 'stick vacuum' brands in a big-box store and stopped by to ask Leo's for advice about which to get. They reported that three of Brand Xs were brought in just that morning for repairs, then gently pointed out that they sell Simplicity, a brand I had never heard of. So, based on their excellent store brand laundry detergent, I decided to take the plunge. When I researched at home, I discovered that the brand is made specifically for households with severe allergies. My adorable new little vac does a good job with my antique, fragile Persian carpets and the after-effects of my messy baking efforts. Could not be happier!! Awesome business, that Leo's Vacuum Center!!!
PS70: So helpful, so friendly and so great to see a Mom & Pop shop still around! Will definitely be back!
Jim Zann: The only place to buy quality vaccums for 50+ years!
Mary Ann Patz: Very helpful, had everything I needed in stock, and the prices were very fair
Richard Mansfield: Our company has been using products from Leo's for many decades. They sell vacuums of much higher quality than the big chain stores. Their products are not only affordable, they are built to last. Make sure to support this great local business when choosing a vacuum.
Joel Novak: NEEDED INFO ON MY SHARK VACUUMSGOT THE INFO I NEEDED AND THEY WERE HELPFUL ON ORDER TO GET PARTS. VERY HELPFUL AND COURTEOUS ON THE PHONE
Brian Palazzo: I brought in a Shark vacuum accessory that was out of production and broken. They could not order a replacement but took the time to try and fix it. It’s like new now, thanks!
christopher smith: Great place to get anything vacuum related and expert advice on any make of vacuum. Not only do they sell new vacuums they also repair what they sell and also repair all makes and models. Why would you go anywhere else. Thanks for beimg in business for fifty years.
Richard Cooper: Purchased an Oreck air purifier . Great product, great customer service
Michael Cunningham: Ask them if they had bags for a vacuum that I have and they said they didn't have on shelf. So they ordered them and called me back within a couple of days to let me know that they had some now in stock. Absolutely great customer service skills! Thank you Leo's vacuum staff
Lynn Novack: Best local service.
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Vacuum cleaner repair shop
2. Vacuums by A to Z - Worcester
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· 3 reviews
253 Pleasant St, Worcester, MA 01609
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Dave Girard: Positive:ProfessionalismExcellent service. Oscar hows what he is doing and went beyond my expectations in customer serviceDave from Westminster
Brandy McMahon: Positive:Professionalism,Quality,Responsiveness,ValueI was ready to throw my vacuum away but I talked to Oscar and brought it in for him to look at (fully prepared to trash it afterwards). He had the thing fixed in no time at all and I had the best time talking to him while he did it!! Thank you for great customer service, a great discussion, and saving my vacuum cleaner from the trash!!
Candace O'Sullivan-Sutherland: Wonderful! Consistent Fabulous "Customer First" service!
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3. Certified Vacuum - Shrewsbury
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· 138 reviews
21 Naples St, Shrewsbury, MA 01545, United States
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C James Cook (Jim): Longtime business that knows their stuff, friendly, and will get it done while you wait, if possible.
Dorothy Ciak: My fairly new vacuum stopped working and I took it in for a repair. Within a few seconds the problem was solved and explained. No payment would be taken or accepted. You do not usually find this kindness and service today. Highly recommended and appreciated.
Ernest Quinn: Donna & Jay,Thank you for the prompt servicing our Cyclovac central vacuum system. Your superior customer service is the best I have experienced in a very long time - well done !!!Ernie
Ayla Walker: I have been here a few times and always have the best service. They are knowledgeable, honest, and their prices are better than anywhere else I’ve found. I will continué going here - they are amazing!
Nikki Davidson: If customer service is a lost art, it is NOT lost here. Jay and his team were respectful, helpful and extremely knowledgeable about the problem I was having with my vacuum. Jay patiently explained and showed me the options I had...and never did I feel like was wasting their time or made to feel like I was asking a silly question. As a former business owner who valued customer service right up there with products that I offered....these guys definitely deserve the five-star rating. Nikki D
Elliot Hamlin: I knew I wanted a Miele canister vacuum for my new place but the sticker price of a new one was intense. So since they can last years I decided to buy a couple year old "lightly used" "good condition" one off craigslist for a steep price cut. It did indeed function but once I got it home and looked closer I realized the suction was weirdly low and the bag full indicator was going even with a new bag. Some googling suggested that it should be fixable (probably a clog) so next stop was bringing it over to Certified Vacuum.Within a day they'd taken a look and determined it was indeed a clog and then gave me the options of either they just fix the clog for $29.99 or they fix the clog and do a full service (cleaning parts, greasing what needs greasing, cleaning filters etc) for $79.99. I decided to go with the servicing along with the clog fix since I'm not sure how well cared for the vacuum was with its previous owners. A couple days later I got the call that my vacuum was ready for a pickup and wow it works amazingly now.Definitely recommend Certified Vacuum for when your vacuum just isn't working like it should.
Tamsyn A: Never thought I'd be excited about a vacuum, but I am sure am about this one! No more lugging huge heavy equipment all over the house. No more dust coming out the back end, nullifying all the vacuuming I just did. No more replacing it once a year due to heavy dog fur. Bag replacements only 1-2x per year?? Yes please! Shane did an awesome job of installation and explaining all the parts and maintenance. We are really looking forward to using this system and not being annoyed all the time about our vacuum.
Jeff Kahn: Jay came out to service our 20 year old central vacuum system. He found some leaky seals and checked the whole system from top to bottom. Very professional and friendly They were the only central vac company to say they would even come to my house to fix what I thought was a clog. The whole experience working with Jay and his wife Donna, who took the reservation, was amazing!
Michael Virgil: Excellent service! Excellent people! Excellent products! Thank you for the recommendation - best vacuum we have ever owned!
nancy monahan: I had a 20+ year central vac head attachment I tried to tidy up "myself" and suprise...it did not function after I re assembled it! I brought the vac to Jay at Central vac he looked it over and stated it was in fact working! Both he and Donna were a pleasure to do business with!! I had no idea there was a shop such as this in Shrewsbury!! I will definitely use their services again!
Elizabeth Zwicker: Expert knowledge of multiple vacuums and the current market - so good to rely on many years of expertise. We are very happy with our choice of vacuum - thank you!
Audrey L: Excellent expertise, prompt service, installation and very reliable central vacuum. I have had their central vacuum system for over a year and it works without fail. The suction of the vacuum is super strong which is why I chose the model with their guidance. Most importantly, the vacuum was made in CANADA and of very good quality compared to those made in China.
Laura Marino: Excellent, honest and friendly sales. I love my new SEBO!
Heidi Wood: Jay and his whole team are wonderful to work with. Very knowledgeable. I had a positive experience with the sale and install. I highly recommend them.
Sandy St John: I had the best experience today with the technician from Certified Vacuum. He was so knowledgeable and helpful.. This is my first time with this company and I would highly recommend them. Jay went out of his way to accommodate me with the time to come out.
Diane Romme: Very well stocked, they had parts we needed.
Sandra Grout: I brought my Kirby today to Certified vacuum because it would not start. I grew up with one and my parents kept it for at least 30 years and stilled worked. So when my vacuum was not starting was bummed out because I had only used it once. Come to find out I was not hooking it up right. ( how embarrassing), but they were sweet about it and showed me the right way. Will recommend them to my friends.
Tara Young: I had a great experience with Certified Vacuum--the technician was prompt, friendly, and clearly knew his stuff. I really appreciate that there was no hard selling. I purchased one new vacuum for my central vac system, but he discouraged me from replacing my second vacuum, saying it was in good enough shape to last me a few more years. It's not often that you get this kind of honesty from someone who could make an additional sale, but it goes a long way toward building a good customer relationship. When I do need to replace this vacuum down the road, I will definitely buy it from Certified Vacuum.
Nanette Bready: The folks at Certified Vacuum are honest , hard working and prompt!I recently had a pleasurable and positive experience of purchasing a new vacuum along with refurbishing my older vac.At no time did I feel any pressure to purchase or any judgement towards my decisions.They carry quality machines and have years of experience and knowledge to share. All my questions were patiently and thoroughly answered leaving me feeling secure and confident with my purchase.FIVE STARS FOR SURE!!!!
Marilyn Alling: Great service! Shayne, the technician was personable , professional and informative.Office was friendly, prompt scheduling.
Robert P: The lid of my hoover windtunnel max was jammed shut. I brought it in without an appointment, he quickly unjammed it, applied a lubricant to fix the problem and didn't charge me. I know where I'll be taking all my vacuum cleaner needs going forward..thanks!
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Vacuum cleaner repair shop
4. Assabet Sewing & Vacuum - Marlborough
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· 12 reviews
227 Main St, Marlborough, MA 01752
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Michael Hoskins: I originally took a $400 Kenmore vacuum cleaner. Into be repaired and the two old men couldn’t figure out how to fix it so I ended up buying a new vacuum cleaner sorry I ended up losing $400. I’m sorry, but this place is not reliable not worth even go here to get anything prepared because these people are not reliable and they do not take my vacuum cleaner it stinks
nelly twyman: I needed to get my vacuum repaired real quick I went to one place in Shrewsbury he said it would take 7 days for him to fix it and didn't even look at it and just assumed it ,was charging a minimum of $65. Don't wanna wait that long and I'm glad I didn't so I called Marlborough and he told me to come in. Long story short when I went Mark fixed it 123 and didn't even charge me because he didn't need no parts. Mark is an amazing sweet guy God-bless him and I definitely recommend this place and I'll definitely go back. Not because he didn't charge me, cause I was willing to pay. I even asked him how much I owed him. But he looked into it real quick and realized he was able to fix it right there and then.instead of telling me to leave it for a few days and looking to it later. Anyone that needs their vacuum repair go here totally recommended 100%. God-bless you Mark and thanks again.
Christopher Staysniak: Great old-school repair shop and boy am I glad there are still places like this around! Shark does not do warranties or repairs (they prefer you just buy a new vacuum!) but Mark did a great job replacing a shot cord. Was a straight shooter on price and the timeline.
Narendra Kulkarni: The owners didnt seem to care at all. Their estimates for repairs were very high as well. Dont recommend this place for repairs at all!
nonnie LaBrecque: Excellent service , and highly recommend him for sewing machine repairs. Price was very fair. 2022
Celina Mota: That guy is supper professional and had a good service.
Alan Missel: The best old school type Store
Christina Morrell: I wish there was a parking lot you can only park out front and there's not many spaces but otherwise they were very nice
Patricia Bouvier: Positive:Professionalism,ResponsivenessService was outstanding, fixed my machine while I waited, and carried it to my car for me.I highly recommend this place.
Lyn Perry: Highly recommended for sewing machine repair.
Matt Hawkes: I never got the owners name but what an absolute legend! Our old Hoover vacuum decided to have a breakdown and on closer inspection the plastic housing for the bearing nearest the belt had broken from wear and tear over the years. So, I took a walk to the store where the owner, after taking a call, asked how he could help. I showed the part that was broken and he explained it was now an old vacuum and that a new brush would be needed as you cannot order the individual parts anymore... BUT! he took the time to look for some parts which he had salvaged from old machines and only fixed it! I cannot recommend this place enough. For someone to take the time to help and give sound advice in the process was just wonderful. It was also nice to support a local business for once too. He said he had been operating since 1974, the shop itself was like walking into a time warp, the place has character for sure.
Gary Usher: A good place to go to get bags for outdated vacuum cleaners. We have two.
noahjam326: Great service!
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Vacuum cleaner store
5. Only Central Vacuum - Spencer
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· 5 reviews
88 Cherry St, Spencer, MA 01562, United States
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Courtney Henderson: Dan is the best!
Paul Sushchyk: Had a very positive interaction with the owner. Responded immediately to telephone inquiries and at all times was helpful and courteous. Recommend this business owner highly.
Paul Oslebo: Only Central Vacuum is the only company I’d use for central vacuum needs! Dan is very professional and does great work.
brenda herbert: Only thing good is the website, poor service, no return calls, no receipt, nothing!
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6. Metrowest Vacuums - Framingham
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· 51 reviews
Next to Trader Joe's, 659 Worcester Rd #9W, Framingham, MA 01701
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Brian McCormick: Mike is a gentleman. He fixed my Miele Tri-flex Stick Vacuum and it works great. He contacted me and told me the part that was needed came in. Communication was spot on. He is he a gentleman and I will do business with him in the future. Thank you Mike.
Adam F: We stopped in for the first time to pick up a new filter for our Miele vacuum. We were greeted by Michael who was extremely helpful, got us the right filter, and also explained the other services this store offers.Prices were competitive with if not better than Amazon/online retailers. We will definitely be back for parts, accessories, and service!
Andrew Cummings: If You Need A Good Vacuum Cleaner Or Good Sales And Service Stop in At Metrowest Vacuums of Framingham And Let Mike His Staff Show You The Best Slections Of Vacuum Cleaners Today At Metrowest Vacuums Of Framingham Today And Enjoy A Clean House As Well
Igor Rod: The service and help from the engineers were extraordinary. Thank you so much!
Anthony Fusco: After buying our first house, my wife and I decided it was time to upgrade our vacuum. We did lots of internet research, but were overwhelmed with the options, attachments, models, and differences. We went to Metrowest Vacuums and Michael helped us out. We had an awesome experience - he was patient, let us demo the different vacuums on simulated floor conditions and we felt really good about our purchase. We've loved the vacuum so far and highly recommend you buy from MetroWest Vacuums!
John Prunier: Mike was amazing! He was easy to deal with and very knowledgeable. Best warranties and service.
grant walkup: I seldom write reviews, but Metrowest Vacuums is just a business that is run right. Top marks for helpful education, sales, pricing, service. I'd drive way out of my way to shop here.
Staci H: A must-go reliable and knowledgeable vacuum repair place. Always know what they are doing and always work quickly. No better shop in Metrowest.
Don McNamara: I've only been here once, but this place is excellent. Expert advice and service. Friendly, not pushy. The prices are great -- I think better than you can find online. Do yourself a favor and shop here. 100% recommended.
Martha Fagan: Metrowest Vacuum provides great service! I had an older Miele vacuum with a broken cover...he fixed it on the spot at no charge. Friendly and helpful...That's customer service! I highly recommend this place of business.
Dana Babcock: I highly recommend this store! The owner is not only an expert in the business, but he is friendly and not-at-all pushy. He helped me find the right vacuum for the right price, and even told me to take some time to think about it before making the purchase. I have shopped around, and Metrowest Vacuums' prices are extremely reasonable for high-quality products. I live over an hour away-it was definitely worth the drive!
Mayank Prakash: The owner Mike is a great guy. Very friendly, does not push, but understands the customer's needs and recommends the appropriate product. Only carries high end brands like Meile and Oreck.
Scott Lubell: The accessory cover came off my Miele vacuum cleaner and I could not put it back on. I was expecting to have to drop it off and pay a minimum shop charge. Mike at Metrowest Vacuums fixed it for me on-the-spot, no charge. Buying locally from small shops pays off. I will return for sales and service. Thank you Mike!
Chuck Nemitz: Mike was tremendously attentive and helpful with identifying exactly the right product for our needs and budget. 100% satisfied with our purchase. Great old school customer service! Highly recommend!
Christina McCalla: I bought my vacuum from metrowest years ago, and continue to service and purchase bags and other products. The professionalism, knowledge and indispensable service is always on point.
Dave Houghton: Can't say enough good things about this small business owner, Mike. We purchased a Miele vacuum years ago from him, and returned today to buy another. You will never get the service or sales information from any of the big business companies i.e., Target, Home Depot, Lowes,Bed Bath and Beyond, etc. that you get from him. He simply tells you the facts about each vacuum, gives you NO sales pressure, and gives you time to think!!! Would highly recommend him to any and all.
Gerco Dries: The very knowledgable staff at Metrowest Vacuums diagnosed and solved my non-charging Miele Triflex quickly and with a smile. they even managed to get Miele to replace the parts under warranty, so free for me.
John Ryder: What a nice shop. The best vacuum products and outstanding service by an experienced tech. Highly recommended.
Kara Putnam: Excellent selection and Superb Service! Absolutely the only place to shop for vacuums and accessories. Their prices are very Competitive and everyone who works there is fabulous!
L M: These folks are helpful, knowledgeable and kind and offer fantastic customer service and quality vacuums.
Marie Roguski: Michael sold us a Miele vacuum. It was a great experience! Would definitely recommend.
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7. Dyson Service Center - Southboro
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· 320 reviews
162 Cordaville Rd Unit 160, Southborough, MA 01772
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Jacob Tyler: Staff is very friendly and knowledgeable. Went in with doubt over the repair of my product and left with a working product. Witnessed interaction with what appeared to be an already known and friendly customer. When he was done with the other customer,I was treated the same respectable way. When it’s time for a new Dyson product I will be purchasing from this location. Thank you Adrian!
Zane S: Adrian is awesome. I spoke to him over the phone a few weeks ago and he was very clear about what to expect. When I got here today it was super easy to scan the qr code and check the vacuum in. I had driven from about an hour away and was expecting to have to leave the stick vacuum and come back for it another day but he assessed the issues, explained them to me (basically everything was clogged and needed to be cleaned and filters replaced), gave me a quote and fixed them all within 15 minutes. I highly recommend him if you need your Dyson fixed. We tested it together before I left the store and it works perfectly now! Adrian does not waste your time. Will come back if I ever need to!
Kate Welch Diodati: Fantastic experience today with Adrian… Super friendly, was able to source the issue with my machine and i was seriously impressed with how quickly he had it repaired and ready to go. Absolutely recommend this store!
Noah: Impossible to reach. Called a handful of different times, they don't answer.
Sarah Clifford: I can’t say enough about Adrian at this location! Dyson could never find anyone to care for customers the way he does! He will take care of anything and everything with a smile on his face! The best!
Michael Flanagan: Staff was able to diagnose the problem and fixed it effectively while I waited. The price for the service was fair and the manager was very personable. The experience was worth the 30 minute drive.
Michael Hazeltine: A really great place for repairs etc on Dyson products. Knowing there is a place like this makes choosing a Dyson the right call
Jordan Letendre: Adrian was great! Fast service. In and out in no time. Thanks!
Murdoch McAvey Jr.: Professional and prompt service, had me in and out of the store in less than half hour, definitely highly recommend if your dyson needs to be repaired
Jacqui Forrest: This store is one of Southborough's hidden gems. My Dyson broke today, three days before Christmas. After a quick phone call, I headed to the store expecting to drop off my vacuum and pick it up after the holidays. I was astounded that they replaced the broken part in less than 15 minutes and established that it was under warranty so there was no charge.
So Rob: They are bunch of unprofessional people that intimidated my wife and ripped us off. Stay away. . If you are interested to know what happen and truly care please respond and I will discuss the situation with you as I would like to be fair.
Christine Bositis: Thank you so much, Adrian! Love doing business with you.
Cindy Haddad: Adrian is amazing. I came in not knowing you can make an appt (hint: make an appt) and he had me up and running in under 10 minutes. Best service in quite a while! Thank you Dyson and Adrian!
Ira Wolf: Adrian provided fantastic customer service to me! I had an eight year old HP-01 heater that was performing poorly. With replacement parts for it being unavailable, Adrian quickly found a refurbished HP-02 for me, which was a much more desirable alternative to purchasing a new HP-07 heater. His communications were timely, clear, and informative. I am a very happy customer.
Abir Lattouf: Wow! What a kind and professional customer service. Adrian is the best! I brought my Dyson thinking that I will have to leave it for a week or so but Adrian immediately diagnosed the problem and took it to the back and fix it in like 15 minutes with no charge! It doesn’t get any better!Thank you so much!!
Jill Appell: Wonderful customer service.Adrian found the problem with my vacuum . He fixed it right away. It's great to find someone deserve a 5 star rating. I'll be back again.
Talia Vogel: Adrian Gaudette repaired my vacuum so quickly and with great customer service. I would definitely recommend this service center.
Lily: From my personal experience, going to try and avoid the service center at all costs.. I've been in contact and working with them since February and had to reach out to dyson corporate for some real help. The most annoying part of this experience is lack of information and no follow up with customers what so ever. Not to mention the strange hours with minimal availability for anyone who works a full time job during the weekdays, and also the unresponsiveness when attempting to call the service center. I'm surprised at the amount of good reviews I see, but glad that other people have had good experiences.
Amanda Borchers: Adrian is the best! He helped me pick my vacuum a few years ago and I saw him today for the first time since. He’s very knowledgeable and takes the time to explain the issues with the machine. Thank goodness for Dyson’s warranty which helped him make my machine like new!
Laura Graber: Top notch service, delivered with professionalism and kindness. Five stars isn't enough!
Maya Masri: I brought in my air wrap today and was helped by Tyson. He was super helpful and answered all my questions. He was also very nice and went above and beyond to make sure my experience was great. He is the epitome of amazing customer service. Thank you Tyson!!
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8. ACTON VACUUM & APPLIANCE - Acton
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· 43 reviews
77 Great Rd, Acton, MA 01720, United States
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9. Karey Distributors - Marlborough
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· 1 reviews
464 Lincoln St, Marlborough, MA 01752
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10. Mr Sweeper - Natick
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· 9 reviews
37 S Main St, Natick, MA 01760
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Repair service
11. Universal Janitorial Supply & Equipment - Oxford
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· 4 reviews
5 Boulder Parkway, North Oxford, MA 01537
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