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1. Xfinity Store by Comcast - Framingham
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· 167 reviews
400 Cochituate Rd, Framingham, MA 01701
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Marco Alvan: Antony, the manager, and Mathew Cutting, did an exceptional job resolving an issue that the billing department was unable to solve even after a lengthy phone call. Their willingness to go above and beyond to provide excellent customer service is highly commendable. Thank you both for your exceptional effort and dedication to resolving this matter promptly and efficiently. Your outstanding service has exceeded my expectations, and I highly recommend your team to anyone in need of assistance.
Michael Williams: Stay away from service . 3 hours to get through the last 6 minutes of a movie. NO MATTER WHAT I DID! Pulling the plug on this beyond horrible so called paid for service.
milad abd el nour zaki: More than bad service very slow movingDid not help at allSnaky charges over charges phone service is not matching price at allThe Worest ever
DAVID Blessed: Thank you for good work. Special thanks for Mike R.
Tom Keenan: Don't bother calling the 800 number provided. You get an automated system that will resist all attempts to get you connected with a human.
Nikolas Kontis: There is no service there…
Nathalie Bassetti: today I went there, and I was super well attended and lead Chris was very useful and helped me a lot! very satisfied !
Rachel Hammerle: They never have phones in store and their customer service is awful! There 1-800 customer service is a circle and takes forever to speak with someone.
Bob Rogers: Seamless and actually pleasant experience. Went in to swap out my X1 receiver and Monica had me out the door with new equipment in 5 minutes. Thank you Monica..great service!!
Leeann Warren: It was the BEST CUSTOMER STORE. EMPLOYEES I every see or been in in years!!!If all the stores in this country would know how valuable their employees. are they would follow the examples of this store. in training
Michael: I thought going to the store instead of talking to India for hours on end getting nowhere would be better. Nope! Comcast has the most inept customer service and I cannot believe this company is still around.I was able to switch to Verizon easily and they were happy to help.
Rokunin Unknown: The white slender man with the beard provided atrocious customer service. He made no effort to help, resolve, or support any issue. Very accusatory and unwelcoming attitude for basic questions and information. Will not be returning to this store and will be switching from Xfinity. Horrible experience for what should be a straightforward and simple process.
Eric Davidson: useless
Matt: The employee was super polite and helpful.
Jeremy Morris: absolutely frustrating and useless there is no number to the store.. they have you drive back and fourth to them for claims like 4 times and still doesn't help
Michael Mozill: Helpful people
Elena Bousheva: We have extremely good experience with Arnold SanonHe is working Xfinity Framingham location.He was very professional and friendly. He spent a lot of time on the phone with customer service and his professionalism was very helpful to us. We are very happy that you have very professional people in your business .Thank you Arold!
Mircea “Marc” Bolohan: I came in to hopefully get a wireless cable box but you guys didn't have any in stock so you gave me the wires but unfortunately the wires aren't long enough to reach to the bedroom I hope we can resolve this. 😑😦😣
Deborah Frenkel: I have only been in once.The people who run the store are very friendly and helpful.
TheSignPainter: Was in and out quickly. Carla was fantastic and helped me a lot.
Ryan: It’s Comcast so never going to be a nice time
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2. Xfinity Store by Comcast - Bellingham
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· 32 reviews
245 Hartford Ave, Bellingham, MA 02019
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Nicole Festa: Xfinity, mobiles service is extremely spotty I would not recommend
Doug Cunha: I canceled the Service and I'm still getting charged. My service has been off for a month. I'm disabled and still waiting for the Box that that they said they would send me that I could mail back the device and still waiting on that. Call the bank stop any payments
Anthony Cocuzzo: I joined up for WiFi service in November and it's been going extremely well! They had a promotion at the time so I signed up for a mobile phone plan too. That has also been great. I really enjoy the digital voicemail which transcribes voicemail so you can read it quickly before you listen to it. The payments and billing have been easy. I got amazing customer service from a AJ Mezzadri, he went above and beyond to help me so I would certainly recommend him and his team to you. All my questions and concerns were listened to and answered. They really know what they are doing and it's been an amazing 3 months so far! Thank you Comcast
Gary: Positive:Professionalism,ResponsivenessI will start by saying Xfinity phone support is terrible but I was pleasantly surprised when I stopped by the Bellingham store to exchange equipment. I was greeted by Eric and he was quick and professional and answered all my questions.
Becky O'malley: Had an awesome Xfinity experience thanks to Jose Bautista at the Bellingham store. After running into technical difficulties switching phones from another carrier, Jose helped me over the course of a few days and never wavered in his professionalism and persistence in fixing my issues. I hope the company recognizes what a great employee they have!
Debra Courtney: I have had the worst time with Xfinity had it another town for over 20 years had many people in my family get it my mother my aunt's but moving to Millis it has been a nightmare. Forget help over the phone my Wi-Fi has been out for 6months. They still want money for something I am not receiving I am appalled.2 choices here Verizon and Xfinity that's it and it's pricing is out of control don't know how you would afford it with a family
Gustavo Badillo: La atención de Jess fui increíble, me ayudo con la situación del cambio de lugar y lo que debo hacer, así como de activar mi teléfono gracias Jess.
Diane Jacques: I would like to recognize Jessica Lawrence as an asset to the xfinity organization. I was on phone this morning with tech support for over 2 hours just trying to reset my password with NO help the tech person was of NO HELP I finally hung up on her.and went to the Bellingham store where I was assisted by Jessica who in a matter of minutes was able to straighten out the mess i made . Also she assisted my husband with a similar problem. Jessica should be recognized as an extremely valuable employee.
Ariel López: Jessica was tremendous. She was very helpful and friendly.
Robert Bengiovanni: Staff was friendly and knowledgeable and answered my questions.
Jacob Scoppetto: Great service, very friendly, accommodating and took the time to understand my needs.
Greg Leverone: Critical:Quality,ValueService is terrible it is constantly going out or buffering i hate this service i am buying a house this yr and comcast will not be following me
lol smurf: Began maintenance at 1 am even though I work during the evening and stay up during graveyard shifts. Suchba pain. Can even talk to customer service reps via telephone and they're a a national company.
Patricia Skiles: Good customer service. Ease of process to return cable equipment. Friendly staff
william sabanosh: Went looking for the xfinity pods, but they didn't have them in the store, I will have to order them. Also picked up 2 new remotes with skins. I wanted a NY Giants skin, but they only have New England teams. Got 1 for my wife, yuck!
Bettye-Jean Roy: Very helpful and knowledgeable young lady, Jessica. All Covid precautions in place for an easy and timely visit to address any issues with Xfinity. A very positive experience.
Pamela Luther: Nice store. Helpful staff. Lots of precautions in place. Clean and safe.
LyNéa Porche: In store customer service was great. The store was very clean considering current situation
L J: Horrible experience. I understand the Covid regulations and need to limit customers in the store however i as a paying customer was just asked to leave the store so someone else could come in. My sister is on my plan and buying anew $600 phone because hers died and i am adding a line and paying for my nephew to be added to the plan. We were both in there trying to do all of this and i was kicked out so another customer could go in. The manger is rude and disrespectful. My money clearly doesn't matter here. She needs to get a clue
Thomas Walsh: Positive:Professionalism,Quality,Responsiveness,Value
Lorelei Lotvin: Positive:Professionalism,Responsiveness
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3. Xfinity Store by Comcast Branded Partner - Leominster
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· 202 reviews
975 Merriam Ave Ste 200, Leominster, MA 01453
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john aziz: This store needs retraining for the whole team from the manager down. Employees don't understand how to enter information properly into their system to do simple transactions. They offered completely different pricing for same services offered through the website. Would not honor any promotions or standard rates offered by Comcast. I left the store and went through the process myself online (had zero issues getting proper pricing and equipment) selected in store pickup at this location. Then was told oh we can't give you the equipment here. You have to go to the Westford corporate store. I left the store called customer service see if that was right. Customer service was very helpful and had no idea what they were talking about. I went back into the store customer service spoke to them and the person at the register said oh my manager just said we can't do it. He tried to get the equipment for me but couldn't figure out how to enter information on the computer.This is a training problem. There was clearly some issue with how to enter customers information for equipment pickup. Reluctantly I went to the Westford store they were incredibly helpful. Was told there's no reason I couldn't get exact same pricing I was offered online as well as should have been able to get equipment at that location they have a lot of issues with people coming from leominster location.
Madonna Sydara: Ridiculous long wait even just to drop off equipments. Went two times to be put on a 30+ mins wait list. There should be a better system for smoother operation at this location. I’m just going to bring my equipments to UPS instead. No one to even greet you when you walk in. Not happy with this poor customer service.
Joshua Green: Took my mom to the store in Leominster Mass. Spoke with Emelia. She was the BEST representative ever. Very professional, helpful and understanding! Thank you Xfinity for having Emelia on your team!
Samantha Lemoine: I’ve had Comcast for nearly 8 years now. Prices continue to go up, reliability continues to go down, and they treat new customers better than long term customers. Left me no choice but to leave for Verizon to pay $25/mo for better services than Comcast quoted me $89/mo for. THEN, my last day of service was supposed to be March 20th (because I already paid) and they shut them off immediately ONLY TO MAKE IT IMPOSSIBLE to speak to a person for help. Their support option sends you to a bot who just sends you to their sales page.
Cindy Jackson: I've been dealing with transferring my family's three cell phones from one carrier to xfinity. For almost 2 weeks we've been working to port the phone numbers and it seems that no one can help through chat or on the phone. As a last resort I went to the xfinity store and Amelia worked with us to see the transfer through. She's patient, knowledgeable, and cares about her job and her customers. I'm sure I couldn't have done this without her!
mark laverdure: Ameilia stayed past her shift to help me with my problem. She couldn’t have been more helpful and pleasant.
Gary: Great customer service
Masayuki Kerravala: Amelia is a very nice, and has helped me save money multiple times. She walked me through every step and helped me get Xfinty Mobile. James was super insightful on the internet and helped me get the best speed for my home. They are the best!!
Mitch Bannon: Fantastic customer experience on both visits (pick up additional cable box, switch to Xfinity Mobile) within a two week period of time. The Manager was exceptional. Bravo.
Nathan Arnold: These guys are so great to work with!!! Everything is so quick and easy with them. Thank you!
juicebox2525: Easy to pay
Brittney Swift: Very unhelpful. Told us they were a branded partner store so we would have to drive to the nearest headquarters in Westford instead of offering to call customer service to see if there was anything they could do to help our situation.
Cayla Johnson: The employees here really don’t care tofocus on the work they are doing. One of the associates was supposed to help me set up termination for my service. Instead of doing so, she prematurely canceled my service on the spot, with out inquiring about when my intended date to end the service might be. It terribly inconvenienced me and my family. She did not set up reconnection for us and I had to call for phone service when I returned home.I decided to go with Verizon for our new home. They are cheaper and have had excellent customer service so far.
Bíl Hartley Al-Aziz: The customer service I've received at this store has always been great. This review is based on the products and services to my home. I pay for the highest speed internet that Xfinity offers. I still have lag, I stare at loading screens for a lot longer than I should, and I feel like I do not get my money's worth. 1200 mbps is a joke.
karen allen: Not a fan of remodel. Especially since the very pleasant ladies who used to work there are gone. Customer service seems to be gone too. I think its time to cancel cable service.
Brenda Batchelor: Love this Cable place
Kristin D: I had some issues with our new phones and we went to the Xfinity store for help. I wish I got the name of the young man that helped us because he was awesome; so patient and helpful and took the time to figure out our issue. I observed the other staff being just as patient and helpful. I highly recommend this xfinity store with their wonderful staff and customer service.
Adam Bell: Was lied to and forced to pay for phone which was supposed to be free even after canceling was told the phone still new in box was unreternable.
george bosselait: Macie was perfect. She was very helpful and she did a great job multitasking with three phones. I would send anybody back to the store and deal with Macy anytime very good service
Paula Kalagher: Sara the store manager was a blessing & outstanding serviceGratefulPaula
Kendrick P: Comcast has down has one of the worst customer service in the world. No other company do you have to deal with this
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4. Spectrum Store - Worcester
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· 771 reviews
867 Grafton St, Worcester, MA 01604, United States
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Maribel Melendez: 45 minutes waiting because the only two reps spend 25 minutes on the same customer with a store full of 14 customers waiting to be served too
Valbona Hoxha: We have excellent service in the store in Grafton Street 3619, the employees are so nice with us , I will recommendation to my friends .
Thomas Darezzo: High prices
Alex Cordova: Horrible the girl at the counter giving attitude to customers the whole 2 hours I was waiting while theire was a line of customers the girl decides to go out to pet a dog instead of doing her job bad customer service and horrible experience all together I love dogs just as much as the next person but that's so unprofessional only 2 people working and the 2 people working have horrible attitudes someone needs to do some retraining to be honest wouldn't recommend this store to anyone with a busy day
Michelle M Miles: They called my name on time. I was in and out.
Christo: People cutting in line not waiting there turn .Security not doing there job , just sitting in the corner playing with cell phone.
Bobby J: I waited in line for 3 n a half hours. And still had to return 5 days later. I got my device, but it was a brutal process. Make an appointment before you go! Trust me!
María del Rosario Sánchez: Excelentes atenciones 👌📢
Kris Gutta: Poor customer service 2 hour wait to pay a bill is outrageous if u ask me employees wrk very slow & r constantly on their phones & going in & out of the bak room doing a bunch of nothing sad company i wont b a customer for too much longer thank god!!
Lisa Marie Laroche: My husband and I wanted to upgrade our phones. We had no expectation of them even having the phones we wanted in stock since the two other stores we tried previously did not. We were pleasantly surprised that they had the one who wanted in stock so we could upgrade. We did have to wait a little over 2 hours but, it was very worth it. Naima was amazing. She was so helpful and had such a pleasant attitude. She even double checked to see if they had a certain color of the phone I wanted in stock. She made the experience a positive one 😁 I would highly recommend making an appointment if you can before you go in that way you are not waiting very long.
Mauricio Medina: El servicio al cliente es muy malo y despectivo, no son educados ni amables,
Bat Man: Crooked company
Justin Bombard: Terrible customer service I think it’s worse than the dmv I’m so happy this in my last day with their service
Noreen Welch: Took forever for no reason at all. The Supervisor was in a meeting and it showed.
Edwin Carreras: It's a pretty good place. was crowded, some what a wait
Fred Boisseau: It's a very bizzy store... down side .. The machine that you can just walk in and pay is up and running.
Luis Rodriguez: There are only two employees helping customers. Spectrums ability to hire people is awful. The employees are great. They need more HELP !
Karina Voldiner: Zero customer service.
Melody Gaston: They keep messing up my bill. I have to continue to call or go in to get it fixed and they say they fix it the next month it happens again. I’m paying way too much for nothing.
Gianna B: In an objective way it was nice to see the staff laughing together, but not when I've been waiting in line for 15-20 minutes before someone acknowledged me.
Jeff Frysinger: Short handed but kept people moving
