Best Aaa Offices Boston Near Me

Angel Monroig: Jessica Jackson is an outstanding 👏 👌 representative ..best regards from David at Benny Arnold car trading.. amazing customer experience..thanks again..

Geraldine Pearson: Great very fast and good customer service

William j Lundi: That’s a great place. Everyone is very nice.

J N: Always very helpful. Have got two international driving permits here as a non member. Super easy, no issues.Went to DMV to get REAL ID… not allowed to without appointment. Came here they said I needed to be a member it was about 70-80 in the end $20 for the ID. Super easy. Staff very friendly.Would highly recommend. Well worth skipping the RMV

Ken's Painting & Handyman Svcs Tyson: Excellent, friendly & fast service. Will use again for dmv related inquiries.

Andrzej Weichsel: It took only 5 min to apply and receive an international driving license

Claudia Figueroa: Fatima is great. Great customer service. My process was very quick. I am so grateful for them because otherwise I would've had to wait until after my license expired to renew my license

Alex Issokson: AAA Boston is impossible to get on the phone, but they provide a useful service. They are open Monday through Friday from 9-5, which is not always convenient when trying to get something done quickly, but when you go in person and fill out the information, the foreign currency arrives in a day or two. Unfortunately, we were given incorrect information when we called and it took us several tries to get through to someone (often being on hold for 10+ minutes only to be hung up on).

Elena “Rena” Christian: Came here to get my international drivers permit on a Friday after work. Process was painless as there were no surprises or additional roadblocks at the office.Service was quick and the workers were pleasant.

Tyler Nguyen: Waited 3 hours with little info as to the ETA of the road side assistance. Each time I contacted the member services number, I was told “someone” would be in contact with us “soon”. I recently paid for the premium membership because I also dealt with a similar issue earlier in the year where I waited 6 hours for road side assistance thinking premium would cut down the time. In reality it did, but prepare for a James Cameron feature length feature film of vague information, dodgy answers, and overall misery (for their premium service).

Mary Tripp: So easy. Nice staff.

Laveta Aldrich: They are always on time.( thanks)

Marcial Zipagan: I am very satisfied🙏🙏🙏🙏🙏

Michael B. Mackan: Not their fault but the state new real ID is poorly communicated. I had my birth certificate, passport, driver's license, SS Card, and my wallet. Because my SS Card has Mike instead of Michael it is not valid for this transaction. So I paid 50 bucks and renwed my license but no real ID for me. I was informed afterwards I could use my W2 form in place of my SS Card. I felt scammed. But RMV doesn't believe in customer service and it has spilled over into AAA process. Now I have to carry my passport to travel in the USA.10 25 22 I was able to get my real ID. I brought every piece of paper with my name on it. Any government documentation. And a good luck charm. The folks were friendly and responsive. I also renewed by AAA card too. It cost me an extra 25 bucks.

Junyoung Kim: Clean and every staff are kind and professional

Rick Ehrhart: Nice service, but they didn't have a Massachusetts state map.

paul frazier: Very professional & her work is top notch, outstanding, she's either on time/ahead of schedule .

Aidin Mirzazadeh: Stunning Boston.

Lindsey De Souza: Quick service and friendly emploees

Elaine Judge: Got my real ID this am with no problem at all

Daniel Taylor: Always helpful and professional

Yi Qi: I came here today to renew my driver license. The assistant branch manager is terrible and unprofessional. He is the worst AAA employee I’ve ever met. He wasn’t helping me at all. All he did is to blame me. Totally waste my time and money for membership.

Nancy Orlando: went to AAA in Waltham to renew drivers license. congratulations to AAA to have such valuable employees. five stars in every aspect from greeting people to answering various questions to the procedure in renewing licenses which is daunting of course. immense patience with difficult customers. AAA kudos to you and i thank you and your amazing employees in waltham. i soooooo appreciate all of you.aaa

L A: Prompt and courteous service

Katherine Glover: My birthday was 10 working days away, but the soonest online date available for an appointment was more than 2 weeks away. Nowhere did I find any communication about the need to get an appt extra EARLY. Plus, there is no way to reach the Waltham office except to go there in person. Because I have a car, and time off from my work, I could make a trip there to find out if there was any way I could get an appointment before my license expired. Happily, because I was renewing a Real ID, and because I had already applied online and was in the RMV system, and because I went there in person, I was able to get an "emergency" appointment so I could renew before my birthday. This process is highly discriminatory against people without internet access, without available transportation to the AAA office, without available time, and without having a Real ID already. Once I had an appointment and showed up, things worked well. But the pre-do is overly complex and just not easily accessible to everyone. This is a deeply serious failing that AAA must address.

M Holmes: Great Service. Great People Working There. Would Highly Recommend. Had To Renew Driver's License To Real One. Totally Satisfied 😀

Sara Sos: Went there for an RMV transaction on a snowy day earlier this week. All went like clockwork. Glad I had made an appointment with AAA Waltham. The nearest RMV state branch was closed due to a "snow emergency. Friendly, capable staff.

G Scarpa: Convenient and very very friendly staff and it beats going to the RMV

Johnny M: No Walt or ham ... Excellent service though.

Jean Berko Gleason: Renewed my license there. So much better than going to the registry. Very little wait for your (needed) appointment. Places to sit, friendly staff. It's in a shopping mall so there is parking, but no handicap parking, so take a friend if you have mobility problems

Slitel: From the second walk thru door: fast and nice and polite and any other positive word I could say. Signed up on web site yo get Massachusetts drivers license renewal with my REAL ID and got there 10 minutes before appointment and was out the door in 15 minutes. Wow !!!!!!!! Best kept secret in MAssachuaetts!!

Soumendra Nanda: Friendly staff. Was able to renew my license in under 15 minutes. Hardest part was getting the appointment in the online booking tool.

Brookline Smythe: I had an appointment and the service started on time and the people working there were knowledgeable.

Mark Curelop: A wonderful staff! Quick service, too!

Kristen Culver: I was coming in for a passport photo so I didn't need an appointment but even for those who did they were able to quickly and efficiently give everyone a number and get them through the queue

Johan Pariury: It was very excellent👍🏼 and the people who are very kind and friendly and helpful🤗 I will continue to be a AAA member for life

William Downey: Efficient and friendly!

Joe Hanley: fine

Eric Mankin: So nice to get RMV business done here.

Kathleen Clinton: Very helpful

Pam Beatty: Customer service isexcellent!

Brian Kelley: Comfortable chairs when waiting and believe it or not English was spoken there as well. I have used AAA at least once in the last 3 years. Flat tire and I'm glad they were available.

Anup Tripathi: RMV Service quick and smooth

Janet: Very good experience. Nice and friendly.

Angie Yau: Line gets long but it was fair. Rmv would have been longer wait.

Jane koziol: Not crowded and helpful.

Linda Marc: No one pucks up phone

Jhizel Tahrelle: Being AAA card member has its perks

Lee Delva: I waited 3hrs and have to hang up,waiting for someone to answer my call. It's not acceptable, the mayor need to do something about it.

Leland Thompson III (Stretch: gun Smoke): If u need a lyft card...They have them.

Arlene Richburg: The staff was great. I did not have an appointment to renew my driver's license. Only waited about 30 minutes. Good service, kind and caring staff.🙏🏾

Lisa H. (Lisa H.): New "REAL ID" EZ PZ 😌 everyone was great..

Michael Joyce: All your travel plans registration needs passport all in one spot Great staff

Christopher Collupy: Very helpful and friendly staff. I renewed my driver's license, and it was nearly a seamless process.

Maureen Nowak-Wakeling: I called triple AAA regarding a vacation this travel agent said she would email me the information. I never received I made 4 phone calls and no one has called me back yet regarding vacation plans.

Jacqueline Myers: Staff was extremely patient and helpful in answering all my questions about using AAA services to renew my driver's license.

Charlie Sanfilippo: Well run machine , all very helpful

Pops Mcgee: Did not receive my licence in the mail.

Lisa Savage: I love my home town of Boston

Eddie Toomer: Best customer service under pressure from customers

Duo Amie: The service is wonderful (I was here for renewing my ID and IDP) Patrice is great especially ! Thank you so much.

Kristopher Kuss: Stopped in on a Monday morning for an international driver's permit. It was very quick and easy. The woman that helped us was very friendly and helpful.

Susan Sweeney: Have been with the same agent for years and she is great. Handles what ever comes up and is so kind.

Robert Annand: The went above and beyond to help me fix a problem that they didn't need to. While I was there I saw them do the same for others as wrll. Excellent service, way better than the RMV.

Sarah Napadensky: They are a limited service Rmv as well as allthe other AAA services. I got my insurance tranfered from out of state and got detailed instructions for how to transfer the other things i needed

Regina Bailey: What is the sense of making appointments online only to still have wait over an hour for your turn. Information given ahead of time on website needs to be updated. Was told that the RMV changed all of their forms on 1/1/23 therefore I had to get out of line to fill out the new form that I filled out on 12/31/22. Same information as the new form. Also you can't keep your old photo on your license here. People need to be informed on line that you have to take a new photo. I was not prepared for a photo and now I'm stuck with a photo that I hate. Beware!!!!

jereen Nandawula: Great serviceGreat customer care

Review City: 1000% better than the RMV, in and out in less than 30 mins providing you did your homework and show up with all the proper documentation for the new "Real ID" which requires 4 forms of identification/residency

Bill T.: Went there for license/ real id, the personal were efficient and friendly. The appointment time was on time, and though it's a smallish office it was comfortable and brightly lit. The worst part of this experience was getting the " on line" appointment needed for their service, which is not dealing with a live person. Suggestion; if you're not text savvy have someone who is, make your appointment.

Sumeet Sethi: A decent wait. I would highly recommend to take an appointment before going.

Kirby Wadsworth: Great service. No wait. Pleasant clerks.

Peggy McLoughlin: The staff is very professional and polite. The public could help everything move smoothly by double, double checking that they have all the correct documents before they get to the appointment.

Isha Gujrathi: This is a great place coz of the always helpful staff who go out of their way to help. I went here for drivers license renewal

Michael Wong: Great RMV service. Great location. Personable employees. Their travel services are great also. Wendy was a great help.

Ashley Radcliffe: Had a great experience here yesterday. I went to get a Real ID and was missing some documentation/had the wrong kind. Even though I always check the RMV website 800 times and try to ensure I have everything I need, I feel like every RMV experience takes 2-3 visits to complete. So I showed up and they couldnt accept one of my documents. Instead of turning me away like a typical RMV, the man I was working with (I think he is the manager, bald man I didn't get his name) walked me through how to get proof of residence on my banking app and let me email it to him for him to print out. I know this seems simple, but most places would've just turned me away and told me to come back. I REALLY appreciated this since it takes forever to get an appointment for any of these services. I was really grateful. He was even patient with me while my stupid phone was glitching and very slow. Thank you Newton AAA! Great experience :)

Beantown Billy: Woman who helped us was very polite,. We came for a passport photo and was in and out in a short amount of time.On a busy day parking may be a challenge, so try to be a little patient.

Steve Justinien: Great customer service, shorter lines, speedy , and staff has a great interpersonal relationships with their customers. You could never get this at the RMV.

Hanna Benshabbat: love newton!

Biswa Prakash: Very good service DL renew was done in 10 minutes

Michael Mozill: Helpful

WEGE33: Efficient and friendly. Made my Real ID drivers license upgrade a breeze.

Te Liu: Nice location, very friendly.

Deborah Bergeron: Awesome.. I moved to Woburn in 2016 & had AAA in NHl I didn’t realize that Massachusetts was a different region. This office helped me transfer my AAA & maintain my years of membership. I also got my EZPASS in Massachusetts that I still have on my truck to this day…even though I moved back to NH. It is now 2023, and I have never had an issue with using my Massachusetts EZPASS in NH until last fall. NEW HAMPSHIRE is trying to DOUBLE DIP in CHARGING ME TOLL INVOICES even though tolls turn green when I pass through with my MASSACHUSETTS EZPASS & my credit card is paying my Massachusetts EZPASS. I am embroiled in a heated dispute with New Hampshire EZPASS even though my credit card has assured me confirmation that my card is paying Massachusetts. New Hampshire is citing me over $1300 in violations. I am so glad that I kept my Massachusetts EZPASS because there’s been newspaper articles citing PROBLEMS WITH NH EZPASS. I recommend anyone with an out of state EZPASS to keep it even if they live in NH. New Hampshire is a double dipping state! Sadly, NH triple A offices are not allowed to issue NH EZPASS. Seems NH will do anything that makes things harder on residents than easier. I am a 13 year member of AAA…highest level. I loved living in Woburn Massachusetts on the Burlington line. I miss my local amenities.

rodger vautour: This was my first interaction with this AAA office. I called to ask a simple question and, although I did get the information I requested, I felt that the woman who answered the phone was very unfriendly, condescending, and rude.If she don't like answering questions for AAA members, then she shouldn't be responsible for doing so.

Mauro Tedeschi: I needed an IDP (International driving permit) and I was expecting to wait 4-5 weeks for it, as the web says.Instead, in 15 minutes I spent at AAA office I had my paper and pics done and I got my IDP. Nice AAA agent and great experience

Judith Jacobs: Before I launch into my complaint about AAA services I would like to add that I’m sharing a bad experience while my vehicle broke down adjacent to Burlington Mall, off Mall Road on Sunday evening. In order to post my story, I had to choose a location. My issue had to do with calling in service on the toll free number not the office location.I suspect my car alternator is the problem however it was eventually towed to my mechanic at Fahey Tire in Wakefield. I can’t say enough positives about them. There is no mechanic I have had used that comes even close to their service. I also discovered that I can use Howe’s Towing also in Wakefield in the future.I was stuck in my car on a cold night from 5:00 pm to 8:30 pm, waiting for the tow which showed up at 10:30 pm. A family member who was out of town picked me up. If you have ever been stuck in your car for over 3 hours, in 40-35 degrees, you know it’s uncomfortable. I called AAA repeatedly and will be filing a complaint with their corporate office. There is no excuse. Everything from beginning to end was handled unprofessionally - totally dysfunctional organization. Whatever their internal issues— they need a complete overhaul within this useless company. I have worked for over 30 years and most of it was customer service supporting professionals.I was forced to leave my car unattended with keys in the console due to their incompetence. I refuse to accept that no tow company is close by or available. Maybe there was a game on— whatever the case may be. Or their form of payment for towing is inadequate, regardless, it’s unacceptable. Consider spending the $125 and $7 per mile for Howe’s Tow if you get stuck in this region. It’s worth it and I haven’t used them yet but if Fahey does, then I’m there.Also, there was a discrepancy in what AAA was going to pay the tow that eventually got my vehicle so it was further held up for pick up until I used my credit card to pay the towing company directly. Never use your bank card for any transaction that is unknown— always use a credit card. Nothing against towing just practice this too since scamming cards is a common issue.The worst part was being forced to leave my car unattended since I live 10 miles away from Burlington. Make sure you let the police know your car location to avoid tickets and tow of a different reason. $$$

Mariam Kyazze: very ok individuals are are very cooperative

D P: Today 1:30 PM went Burlington office to register my car but I bought my second car from lease Honda and lady said they can’t do here , you have to go RMV, I understand but way she replied was not good , I am a AAA member from almost 10 years,Not Good experience for office , I really appreciate drivers who help people any where and anytime.

Forrest Mizell: Great service. I went there to get maps because I was visiting from another city. The person who helped me was fantastic. She gave me information about how to get around in Burlington and she gave me the maps that I needed for my travel.

Al Cath: Ran like clockwork.

Lisa Goldberg: Stranded on the roadside in 91°. with a a flat tire. Rosair stopped to help us. He was able to get my car to the dealer and home! Thank you Rosair :)

Cho Jung Won: Awesome place, quick and quality work. Did my passport and international drivers license under 8 mins!

sportser 74: Fast and efficentHaving appointments works well

Frank S: The registry should be open for walkins as it always has been in the past. It has been over two years everything else in the state has opened except for the registry. Their appointment system does not work as a taxpayer I should be able to walk into a facility that tax money pays for to conduct my business. If you feel the registry should be open for walkins by now please call your governors office and continuously complain.

Victoria Kane: I came here to renew my license. Firstly, the staff members here were all very helpful and patient, this review only has to do with the set up at the location. There is no baby changing station in the bathroom, so I was instructed to go to Target next door to change my baby’s diaper. I find it unacceptable to not provide a place to change a diaper at a location where people often have to wait for services. After that, I found out that one of my documents was a few days too old for state requirements, so I needed to download a different one from my phone. That was fine, but my service wasn’t great and it was taking a long time to download, so I asked to use wifi. They do not have public wifi. I was again instructed to use Target for their wifi this time. What should have taken 10 minutes took me over an hour. 5 stars for Target. 1 star for AAA Burlington.

Beth Lepore: Friendly, responsive, and able to get my registry transactions done...without the hassle of going to the RMV. They saved the day when we were missing paperwork for a roadtest, too--even stayed late so we had what we needed. Such a positive and helpful place--definitely recommend.

Barbara Chludzinski: Very prompt, pleasant, patient and professional.

Peter Hersee: I used this office to renew my license. Made an appointment online, showed up and was out in about 15 minutes. The people were really nice too.

scott grandi: Love AAA

Tom Berendsen: Always Very Helpful, and they do it with a smile!

Federico Rodriguez: good service

Mike: Good place to buy some Euros! 😄

richard boerio: Answered my questions quickly and set up a appointment.

William j Lundi: That’s a great place. Everyone is amazing very professional. Very nice.

arty dauwer: Great Great Customer service 👍Paul is #1

Alex Manoogian: Made an appointment for a real ID, was in and out in 15 minutes. Saving me a trip to the DMV is in itself worth the membership

Oly A: It was terrible experienceClerk ( man in he's 40s) was unfriendly from beginning, without checking all documents make us ride twice to the office (30min one way duringrush hours) for nothing-just to find out he doesn't need requested documents! He doesnt even say sorry Such a shame to have workers like him at the officeThe girl was opposite -kind and nice

Andy Manalo: I got my License.

YUDELKA: Christine and Pam were sweet and helpful.

Evens Charles: Very friendly and great atmosphere.

crazy Boy vasquez: Nice

Lisa Rau Staff: I HIGHLY recommend Silvana Comeau for any travel planning! I wish I could give her a million stars; her service and follow-through, and pleasant demeanor are so outstanding. She went above and beyond in planning our trip to Aruba this Christmas. She offered several options, shared opinions, and helped us to make a perfect choice! Silvana followed up with us to ensure we did what we had to do (although she did most everything)! I don't know why more people don't take advantage of their AAA membership and book travel with them. It was completely PERFECT!

Aurelio D'Amico: Helped me when I lost my licence, Very nice staff.

jose fuentes: This place is excellent to do things like renewal of license or your identification. None of those long lines. You still have to make an appointment, but don't have to wait for to long at all.

Grace: I made an appointment to upgrade to a real ID online. When I arrived, seen about 30 mins once I checked in. The lovely ladies at the counter are very sweet, organized and professional. They even gave me more information about benefits of my Triple AAA membership.

Bruce Aleo: AAA makes their customers lives so much easier in so many ways. I’ve been a member for over 10 years and I can say I’ve gotten my monies worth and then some. I also been able to help others because their membership allows you road side assistance for any vehicle, not just yours.I recently had to get an International Drivers License and it was the best experience I’ve ever had. I walked in the Saugus, MA branch on a Saturday at about 12:15 PM not knowing what to expect considering that that closed at 1:00 PMNot only did they help me with any questions I had but they also took 2 passport photos and completed my application for the International Drivers License, but wait, I didn’t get to the good part yet. They did everything at NO CHARGE, that’s right FREE. When I asked why it was FREE they said because you are a premier member with AAA and it’s complimentary. Wow, it definitely pays to be a AAA Member and I Highly recommend it!One more thing… Compliments to the entire staff working at this location. They where all so friendly and extremely knowledgeable and helpful!

Vik Sharma: Rude CSR

Rosa Bazarian: So convenient! Better than going to the RMV. Very nice employees. Went to get my passport photo. In and out in 5 minutes.

Emma Bonia: Booked rmv appts ahead of time for faster service. Most staff is friendly, upbeat and personable except for a selected few. But overall smooth experience.

Joao Cavaco: Lovely place, and a special thanks to MS PZILONIS.

Crystal Mitchell: Super busy like any other place, but w/o all the negativity like with the RMV. Customer service is important. This place gets it.

Carlos Barbosa: Great assistance, really speedy service.

Cathy Wilson: Wait time was long and was not able to get my license

Tim McShea: Everyone I interacted with there was so nice, so friendly, so patient.

christine casagrande: It depends who you get for how to rate the service

Regina Shangold: Went for trip tic and for someone to look for different Insurance prices.

roy simonds: Great 👍

Martha Clements: Very clean office. So much easier than RMV. Staff helpful.

Lynn Mills: Great service!

dan deaton: I called and told them I had to change some bank information and switch accounts around person was very nice and courteous to my needs I will recommend them 100% and will keep them as long as I have a car ect thank you for being there for me god bless you and your families

Janet Happnie: They were wonderful!! Great service, very nice and friendly.

Lisa Costa: Great

Hank Goldman: Absolutely NO registry appointments available for the foreseeable future and license expires in a month.

Hannes Schneider: I walked in and was taken care of very quickly. Great employees very friendly and helpful

Blossom Hoag: I am totally fed up. A trip that I had signed up for, paid the down payment AND insurance last October! The trip was canceled by AAA and I am STILL waiting for my refund--as are all the people at Linden Ponds in Hingham who signed up for the trip! What lousy service! I have been a member of AAA for over 20 yrs!!

Adrianne Denenberg: Staff member was incredibly helpful today!

Scott DeCosta: The staff was super helpful and friendly. A long wait for RMV stuff but that's to be expected.

Carol King: Tried to schedule an appointment with AAA online to get a real ID license. Typing at the speed of a glacier I failed for weeks. I finally called and they very kindly let me do a "walk in" between 10am and 2pm. Everyone there was so nice and I got my license!! AAA in Rockland ROCKS!!

Bob Johnston: Great option to rmv. Great people. 👍

Margot Rezza: Everyone in there was extremely helpful and very courteous

Lillie Anne: Very nice and accommodating. Very professional!

Dad MassFun: Worked out ok but super expensive.

Paul Mouratidis: Excellent staff and services. Busy place, but staff run the office very efficiently. Went in for an International Driver's license and was done within 15 minutes. Great customer service and polite professionals. Very pleased. Thanks again.

Dan Kelly: Efficient neighborhood service. Thanks for your quick response and friendly business model!

Jessica Shade: If you drive a car…. AAA is a no brainer! Membership more than pays for itself. There’s nothing like peace of mind, knowing getting help is a phone call away 🤗

Christine Sarantopoulos: Excellent!

Donna Paige: The wait was long but the staff were very friendly and were very professional. Would recommend.

Andrea Connolly: I went to the AAA office this morning to get my license and I had Jesse help me out. She is awesome shes professional and answered all my questions. Thank you Jesse you are lucky to have her she's great!! Happy new year

Holly Titus: It was very busy. The gentleman that waited on us was very polite

Guillian Lobo: The worst service, a very horrible person helped me a young lady that speaks too loud..considering sue her for said out loud my personal information and humiliate me in front of everynone ....very wrong..

Mark Moses: Agent was friendly and helpful

R Parekh: Great service. Highly recommend this branch.

Cherie Cote: Sat on hold multiple times trying to get an appointment for my daughter to have real I.D. Permit. Left call back # and after 2 hrs. still nothing

Neil Donovan: Very helpful people!

Brad Carroll: Excellent and very efficient

Lorraine Petrathelis: Convenient

E Mercer: Absolutely horrible service. Stranded at side of road for five hours and counting. Stay away from AAA. They cannot deliver tow trucks.

Tom Rossi: Quick.easy..people were very nice.

Googlz Evil: Friendly and efficient