Best Computer Repair Service Cambridge Near Me

Hieu La: Amazing people, would definitely go to them again if I had any computer issues

Donghee Yang: This is the best place to go if you ever run into any problems with your computer. I have faithfully came here multiple times and every time they will address the issue promptly and quickly and with 100% honesty. My computer runs better than brand new whenever I drop it by and get it fixed. I live almost 2 hours away and still will continue to come here for any of my problems with my computer! Honest and nice from the first call to when you leave!!! My last visit they helped me FREE OF CHARGE! Bring your computers here if you want the job done correctly and by a reliable person! East 5 Stars!

Pranshu Bansal: There are absolutely the best people to help with your hardware issues in a country where it’s so difficult to get anything repaired, I absolutely suggest them to anybody who needs Support with their laptops, desktop etc. Keep growing you guys.

Tommy Sands: Friendly professional service. EXCELLENT WORK! There is nothing that OTSCR can't handle.

Luke Malone: Courteous and communicative. Quick service and knowledgeable couple. I'll be bringing all of my repairs or computer work to this lovely couple every. time.

Evan Fontana: Excellent customer service! Fair pricing and quick turnaround. Would absolutely recommend and return to.

gary: On The Spot went way beyond a Five Star rating. I was being forced to convert from a PC to a Mac. They took out my hard drive, copied my files into the Mac, and got me all set up, but I had to return because I was having trouble adjusting. Even though it was beyond the call of duty, they helped me with navigating Microsoft Word on a new device with a frustrating keyboard. After a few days of misery, I gave up. I bought a refurbished PC, they transferred my files again, and even taught me how to adjust to the new computer and the new version of Microsoft Word with minimal charge. (Thank you so much, Iris. You're the best!)

Cheryl Cramer Toto: Positive:Professionalism,Quality,Responsiveness,ValueI had a fantastic experience with OTSCR - they did a custom pc build for my son (who had started the process himself and hit a snag). Iris and her team were so fast, thoughtful, skilled and communicative. They got the job done beautifully and quickly. Excellent work and customer service. I will definitely use them again.

Norah: I had a custom pc built here and it was great! The people were super nice and my computer was built perfectly. It was also reasonably priced. They showed me how to use it and where I needed to plug wires in. They were also really understanding, and built it in one day so I wouldn't have two make two long drives. I would definitely recommend them!

Evan Lee: I brought my dell laptop here because the hard drive failed abruptly. They gave me a prompt diagnosis the next morning, and I ultimately decided not use their replacement or repair work because I learned my computer was still under warranty with the store I bought it from. They charged me $0 for their diagnostic work! I am very grateful for that kindness and I will absolutely work with them when needed after my warranty expires.

Yael Berda: Positive:Professionalism,Quality,Responsiveness,Value

Quincy Ogutu: Originally, I went to a big box store to see if they could diagnose the problem with my MSI laptop, but the technician was dismissive and he assumed that it was a motherboard failure. After doing some research, I found OTSCR and decided to get a second opinion here. From the get-go, Iris assured me that they would try and figure out what the issue was and give me a timely update. Lucky for me, it was the DC jack that needed to be replaced. The cost for the repair and replacement was reasonable and I will definitely be going back here for my computer woes

rashmi ramaswamy: Positive:Professionalism,Quality,Responsiveness,ValueDavid is very knowledgeable about computers and coupled with Iris's professional manner, they are the best computer repair shop in Cambridge. Highly recommended!

Aleksandr Berdnikov: Replaced the cooling system in laptop fixing the issue. The only annoying thing is that you have to schedule an appointment in advance...

mlongue: Positive:Professionalism,Quality,Responsiveness,Valueso helpful! Iris and David were professional, prompt, and up-front about sharing options and what the proposed repairs would cost. they also made some extra minor fixes beyond the main repair and the keyboard is shining clean. thank you!!

Marcita Kumar: They were in my price range very fare and timely. Before and after. I love it

Lucy Lopez: I built my first gaming pc but it wasn’t booting up properly so I called OTSCR and Iris booked me an apt the next day. She was incredibly professional and happy and patient to answer all of my questions. David fixed my pc in a week which was perfect timing.Another day my fans weren’t spinning so I called and Iris got me in that same day. David got the problem fixed in 5 minutes. This man is extremely efficient and very professional. I will only be seeing OTSCR for my future pc needs. I cant thank you both enough for ensuring my first time was a 5 star experience. ❤️

Carolyn Mathews: I have used this company's services for 2 different laptops. I can't say enough good things about the depth of their knowledge, the quality of discussions about the problems with my computers and the results of their work. They are personable & easy to work with.

Laura Daehnke: Great Experience! From the first phone call to the absolutely on time and very professional home service visit, and their availability afterwards when a new question came up- this team is a real find!

Saeed Almheiri: Good

Judith Jacobs: Grant is the best computer tech specialist! I have made 3 purchases of lightly used computers for general use. He’s thorough, answers questions for those of us not as skilled as some who are more dependent upon their computers for work related projects. He’s only a few miles away and always accommodating and professional. I recommend him highly to anyone who is looking for computer services.

gary fauth: knowledgeable and fair. Goto place for computer challenges

Julia Paschal: I told them that I had opened my computer myself and they would not even help me. Absolutely disrespectful conduct, I would not trust a business that did that with my computer.

Abhishek Malhotra: Positive:Professionalism,Responsiveness

Luiz Gustavo Cavalcanti de Araujo: Was no one there

Ricardo Alvarez: The guy is a fraud.

Haotian Wu: Very bad experience. After he heard I didn’t want to go further with their business, the repairmen suddenly change an attitude and tone. All they concern is the money in your pocket. Otherwise, just leave and stop bothering them.

Melody Stein: This was an utter disappointment. I have never been treated with such rudeness and complete lack of respect by a stranger, much less someone I was paying to help me! My advice: skip this place if don't want to be yelled at, scolded, and dismissed.

x0Mickey0x: I dropped my laptop off a month later I hadn't heard anything so I called to follow up on how things were going. He told me he forgot about my laptop because a brunch of others were stacked on top of it. A week or 2 later it was finally fixed but he charged me full price. I should've been given some sort of discount or credit for having to wait so long simply because it was forgotten.My laptop works great now so his work is good though

Emily Savage: GRANT IS A LITERAL HERO. Talked me through all of my possible options and trade offs after a logic board issue. Professional and clear. I will be telling all of my friends to come here!

Dmitry Shashkov: I used this place twice in last 12 months, once for PC (virus/failed hard drive) and more recently for a Mac (failed motherboard). In both cases, Grant was top notch!He fixes things fast, and he is VERY cost efficient - he never offers a more expensive solution, when a simpler one will do. I am super impressed with his level of knowledge about everything computer related. He has literally seen it all!In case of my 8-year old iMac, he not only fixed what was broken, but also suggested upgrading to an SSD, which made it fast (again, after several years of sluggish performance).And in both cases, all of my photos/videos/music was restored, giving me a huge sigh of relief.In summary - I can't think of a more honest and professional place, highly recommend it to anyone!

Andrea Devine: Today I made my second call (after my initial visit of a year or so ago) to "PG," aka, in my book, Professor Grant. My issue was "only" an extraordinary bombardment of malware that took...a bit more than a few minutes to exterminate, but, of course, I left with my laptop in perfect order.A wonderful aspect of PG's work is that if the fix is an on-the-spot, PG will explain and he will teach. I won't be putting him out of a job, but I appreciated the lessons, and I left with my laptop and my feeling a bit more empowered in the relationship between Mac and me. (PG is the best!)

Celeste Willhite: DO NOT TRUST GRANT SARUMIAN AT PROFESSIONAL GEEKS. He is dishonest, unprofessional, and a cheat. My daughter took her failing laptop to Professional Geeks. He replaced the hard drive and cable, and charged over $500. He said the laptop was like new. Within weeks, the laptop began failing. She had returned cross country for the winter break and had critical work she needed to do for her position as a teaching assistant. In a desperate attempt to save the data from the “new” hard drive onto an external hard drive, we took it to data recovery specialists. They were unable to save anything. The hard drive had completely and utterly failed. She lost all of her data. I returned the hard drive to Grant and told him I expected a refund. He said that because the label had been removed and he wasn’t able to return the hard drive for a refund, he would not refund any of my money. The data recovery specialist said that he overcharged for the hard drive. What should have cost no more than $250, he charged me over $500 for. His selfish, unprofessional policies cost my daughter and me more aggravation and panic than I can possibly describe. I plan to take him to small claims court. You cannot trust this person.An update: after I posted this review, I received a partial refund from Grant. He maintained he had done no wrong.

Spencer Shinabery (SaeculumNihilum): Great service, great prices, and fixed in a matter hours.

Dan de Kadt: Grant was really great and responsive with my machine. He came up with a creative solution after the it turned out the component needed was no longer in production. And he threw in a free cleaning and thermal pasting just because.Great experience.

Travis Amiel: After spilling liquid on my Macbook, Grant assessed the problem, got me a fairly-priced replacement part, and completed the repairs quickly.He also cleaned up my laptop's dirty screen, which was a pleasant aesthetic touch.

C S: Fast, knowledge, and honest. Every thing you need and want from a pc repair store. This is the only store I trust to bring my pc to. All work is done on site, no mailing the computer off to some repair center.

Mary Wahl: In the first week of the semester, when I was supposed to be designing assignments and finishing my dissertation, my laptop simply stopped charging. It was still on warranty but availing myself of this would require shipping the 19-incher at cost to the manufacturer's repair center in another state for some indefinite period of time. I'm very glad I chose Professional Geeks instead. Fixed it in about a week (replacement parts were necessary) for exactly what I was quoted. Showed me on another laptop with a similar problem where the part was and what the repair would entail. Works fine now -- back to teaching and defending!

Dominique Stassart: Professional Geeks has been repairing our family's computers for a couple of years. Same service today as 3 years before: competent, knowledgeable, predictable and gracious. Professional Geeks responds within hours to request and it only takes up to a couple of days to fix the problems. You get what you were made to expect, and bills won't surprise you: they either stick to their estimate or they call you before hand. They also do home visit if necessary.

Stavros Macrakis: Computer repair store. Friendly, competent, fast, very reasonably priced.

Hanh Rioux: professional, kind, affordable, and fast. would send anyone here if they needed a phone fixed.

Raven R: I was a little concerned by the lack of questions he had about my problem (bc I thought it was complex) but with a little info from me he know exactly what was going on. Fixed in in 45 min and it was perfect.

Martin Aguilar: Ned is the best! I am writing from my MacBook Pro that he fixed in ~1 day. The turnaround was super fast and the service was top notch. He really knows his hardware and is very knowledgeable & transparent in his analysis & his business. I dropped a cup of coffee and also a bottle of water on this laptop and he managed to diagnose & repair it within a day. Now she's running smooth as ever thanks to Ned.

Sanjay Vakil: Ned was patient with a nosy dad and a bewildered kid as he brought multiple devices back to life!

Michaela: Wonderful service; I came by with an old Iphone SE and he fixed it right then and there! I had expected to drop it off and not have it for some time, but the repair was done in minutes -- efficient and seamless. The screen was replaced and he had all the parts, too. Wonderful guy, nice conversation. My family also uses this for their needs and we will be back again for a phone battery replacement soon. Thanks!

Susan Daley: Absolutely love these guys. They did a one-hour computer battery replacement when other places wanted to charge $60 more and keep the computer for a week. I will always go to them first for any phone or computer fixes.

Bill Bartel: I was visiting my son at school and my MacBook Pro screen went blank. I had only a few hours before my flight home. Boston iPhone Repair replaced my screen while we had lunch. The cost was at least 50% of what Apple would have charged me and I was only without my laptop for 1 hour. What a great service. Thank you!

Qi Li: Excellent service. Iphone 12 had water damage. They quickly diagnosed and repaired. All under $200. This is the second time we went to have iphone repaired.

Christine T: I have gotten my families phone screens fixed and purchased a new phone from here. It’s been the best service ever highly recommend going here! Efficient, fast and awesome.

Emma Stellman: Go here. Seriously. My iPhone screen shattered. I showed up, walked in (stressed out), handed over my phone. 40 minutes and about $80 later I had a perfectly restored screen. Seriously, utterly worth it. Easy, honest, quality work.

Isaac: Nice guys with good prices, high quality work, fair accommodations

Ryan Gruner: Fixed my iPad Pro screen (and also the dented chassis) after I dropped it pretty good. Apple charges 650 dollars for that repair without apple care not to mention they would have probably declined to do it since the chassis was bent. These guys fixed the major dent and put a new screen on and you can hardly tell it ever took a fall, they did it short amount of time, and for less than half of what apple would charge. Overall great first experience, I’m sure I’ll be back if I need any of my devices repaired, hopefully I don’t though :)

Deepak Garg: Very courteous and very helpful. He is always able to repair my phone

Ann McClenahan: Way the most knowledgable, helpful, incredibly well priced, and just plain nice independent Mac company I have ever been to. If you live in or around Harvard Square, go here first. Diagnosed my iPhone 7 issue immediately (dead, and it's amazing that mine lasted as long as it did) and offered a really lovely and affordable solution. I can not recommend them more highly!!

Sean Murphy: Mirsad was excellent and fixed my iPhone 13 Pro Max in just a few hours!

Joel Snider: Got my iphone 7 battery replaced as walk-in with only 20 minute wait at price comparable to Apple store.

Claire Vail: If only every business was as wonderful as this one. Efficient, friendly, highly skilled father-and-son shop. They fixed my iPhone quickly while I walked around Harvard Square (a lightening cord tip had broken off and disintegrated into gunk in the port). The owner is delightful — he could fix an iPhone blindfolded. I completely recommend this business, and will come back again for all my tech-related disasters. An absolute pleasure!!!

Chris Chin: One of Harvard Square’s hidden gems. iPhone screen replacement is done meticulously by the owner using top quality materials. I replaced all 4 of our family’s iPhone screens so that we could get the full $800 trade-in value (actual value is ~$200-300) so it was worth getting the screens perfect. I’m a repeat customer over 10 years - the work is always 5 stars. Service is top notch.

Marc Weller: Very responsive, knowledgeable, and fixed my iPad in a timely manner. Will use again if needed!

Owen S: Great price. Friendly quick and comprehensive service

m1st3r t4c0: Great parts, in stock, competitively priced with knowledgeable sales staff! It’s like walking into a Time Machine back when companies had a soul, cared about customers and genuinely cared about customer service.

MiniJay: Just bought a My Geko Gear dash cam from here. Great quality, great price, great camera quality. Love that it’s a front and back camera as it’s the only one that I have found that I like.

stuart litel: Best or only place to get real computer stuff, not online. super staff. Great inventory. For the most part competitive prices. Very well stocked.

Merritt Martin: 🔥🔥🔥🔥

James Wesinger: 👍

Jason Alexander Brown: Microcenter is always a mixed bag. You either love it or hate it. It's better than most options if you need something right away.

Howard Phillips: Great service helpful people. Not so great website for sales and reserving a purchase

edward hayes: Sometimes you come across power hungry managers here, I've had some questionable experiences.However, if you're a nerd this place is Mecca.And the nerds here will out-nerd you and that's absolutely the best part of the place.

Kevin Spooner: A computer superstore with everything you would ever need or want. A Geek’s paradise!

Kashid Rome: Good sales all the time!

Jim Manning: I had a very bad experience here.

Benjamin Houle: My 2nd pc build from micro-center- and it went even smoother this time. Sales people Tristan E and Evan H were fantastic. They helped me create a build that fit my needs all while not pressuring me or upselling me. The technician who built the actual pc did a great job as well. Saved me hours of time and frustration. Make sure to get the full build warranty if you chose micro center for your build. Worth every penny!!

John Mularz: Always awesome customer service. Never fail ! Always stands by what they sell. There knowledge of employees are amazing !! I I also want to update the management staff is amazing. Jake and Juan are outstanding! This company will do anything to make you happy. To make sure you leave satisfied.. They always stand by their product that they sell.

Anthony Hudy: The only problem with this Micro Center, is you have to fight for help, and they need more help.

Dan .Theman: Expert help at finding products. I was looking for a laptop I can install Linux on.

Yury Khitrik: I like to shop there for computer parts.

Beth DaSilva: Don't go if you have questions or if you're going to pay cash!

Stephen Saia: Best place in NE for anything computers

J. Marshall: Great selection, friendly, professional staff

John Petralia: Store is filled with computer and electronic goodies. Staff is great it's like they all have PhDs. They know their stuff! Prices are on point. It's the computer shop for geeks like me :)