Best Glass & Mirror Shop Cambridge Near Me

Mark Reardon: They produced two custom mirrors (to replace old ones) and they look excellent! They were exactly the correct size. Prices are reasonable and the service was 10/10. I should have done this project earlier. Highly recommend.

Yugo Nakai: Incredibly talented glassblowers make beautiful works of art.

David Levine: Arrived at work and found front door glass broken. Called Hub Glass and spoke to a very knowledgable person. Had new glass in the door within a few hours.

Rachel Weiss: Professional, great communication, and everything on time. I needed the glass in a window replaced, and this company was responsive to email and phone, the estimator and installer both arrived on time or early, were very knowledgeable and experienced. The cost was a little higher than others who provided estimates, but it was worth it for this level of service and a quality product.

Michael Thomas: Placed an order for replacement Garage window glass for my Mothers garage. Woman at desk took name / number. Had no details of when it would come in, did not ask for payment info, etc. Never heard from them again. I had this same thing happen maybe 10 years ago and FINALLY went back to try again. They are not interested I guess. Pro Tip: If you just need some glass for a Garage, etc. then Ace Hardware will do it. I finally went there and it was done same day.

Michael M: I brought a residential winter storm window that needed a glass replacement. Upon arriving, was greeted by owner, who seemed like a very nice guy and was very cordial (which is reason 1 of 2 why I gave him a rating of 2 stars instead of 1 star).He told me he would be done with job in 1 or 2 days because he already had glass in his shop. almost 2 weeks later, I called him, and asked if window was done. He said no and that he would need 1 or 2 more days. Another week went by and I heard nothing from him. I drove to his shop 4 times over the next 2 days and he was never there and the shop was closed. Finally around week 3, I called him again on phone. He said window was still not done. I explained that he had my window for 3 weeks and I wanted it back right away whether it was done or not (and I would take it to a different shop). He said he would do the job and have it ready within an hour or two, which he did do. He never apologized for the 3 week delay, simply gave me the window and asked for cash payment.Quality of this simple job seemed to be no problem (reason 2 of 2 for 2 star review instead of 1 star review).Bottom line - this was a very simple job that probably required less than an hour of his time and he should have had the window back to me in a day or t2 and he took 3 weeks only after i had to chase him down and threaten to take my business elsewhere. I will not be using Bryant Glass ever again.

Brendan Bilgen: Rude over the phone, multiple follow ups to get a price on a sheet of glass that took 4 weeks to not share pricing on. I finally picked the 18.5x18.5 sheet up I had dropped off with them to replicate and a competitor cut a replacement in 3 hours and gave me pricing on the spot. Still haven’t heard back from my last email 8days ago from these guys. If you don’t want business fine but don’t waste peoples time and patience as the piece sits in-front of your desk while you refuse to respond to emails.

Michael Williams: This guy overcharged me for a gaskets for my bathroom . Made racists remarks on how people from the hood only have these types of gaskets . Literally charged me 3 times the price for the smaller one then i asked him for the other one back and he told me its at his other shop in dorchester. Its been there for 3 weeks and resfuses to return it .ive even offered to go pick it up .then randomly calls me and ask if i still want to buy it and i told him no and he hung up . I called b1ck to still try and get my gasket no answers

Richard Kelley: Edit again to respond to owners wife: all I can say is if she’s not flat out lying, her memory is completely shot. I have received so many positive referrals to other glass places and ordered my new piece successfully.I hope any potential customer can witness the way this business deceives and interacts with customers and save their $ & frustrationEdit to respond to the owners response: Wow, so many lies in that response and it’s funny I got this response after a woman from Craftsman Glass called me to apologize profusely after this terribly handed incident.No one told me you were “in and out” and that I’d have to call before picking up the item. I sent someone to pick it up during your normal business hours. Why would I ever assume I have to call a business to see if someone’s there when they have it posted they’re open? That’s your mistake not mine.After my second attempt to have the glass pick up I calmly and nicely asked for a refund and was told that I would not get a refund because it was custom glass.I said I’m disappointed because I felt I was deceived into ordering from you in the first place. Then the owner yelled at me!! He yelled at me aggressively and said I should call my credit company to dispute the charge and he would fight it. I then matched his tone and said I would make sure everyone knows how bad of an experience I had which I’m doing now.It’s insane to me that a business with this absolutely disgusting level of customer service is in business. I truly hope my honest reviews can save one customer from the absolute headache of trying to work with craftsman glass.The woman who called me to apologize said she wouldn’t combat my credit card dispute and I just hope that wasn’t a lie either. The woman who called was very apologetic and understood that the store should make the pick up address known since their number is listed as Saugus Glass. She also admitted that it’s fair that I shouldn’t have to call a business during their business hours just to “double check” the doors aren’t locked. She was levelheaded unlike the short tempered owner.Also, they mention that I probably was never a customer of Saugus Glass - I wasn’t? Nor did I ever say I was a previous customer of SG, just that SG was the business I was trying to order from.The owners poor attitude and lack of respect seems to be a common theme in other reviews I’ve read online. I think the tone of the businesses response to a very fair detailing of my experience is VERY telling.Original review below:SCAM!!Apparently, this shady company purchased a phone number from Saugus Glass to mislead customers into thinking they were purchasing from the reputable Saugus Glass which is apparently closed.I ordered a piece of custom glass early February by calling the phone number from Saugus Glass’ website on winter street in Saugus. I was told they’d take a deposit but they charged my Amex the whole amount. Shady, but okay. When they called me to pick it up I left work (which is extremely challenging) and drove to an abandoned building which was the listed address on the website where I retrieved the stores phone number.When I eventually got in touch with the owner, I was told they purchased Saugus Glass phone number - so deceptive!I would in fact have to additional time to drive to meet somewhere or to Everett to pick up the glass. I can’t take additional time from work so I paid someone else additional money to go to Everett today to get the glass. He arrives and the door is locked!!!!I had to pay this person anyway. I called and the owner said he’s there now and claimed to be there the whole time when in fact the door was locked with lights on. I asked for a refund at this point and am told no. I remind him how I was initially deceived into even purchasing from his business and he yelled at me and told me I should just work with my credit card company.I assured him I’ll let people know about this horrible experience!!! I’m now out the cost of the glass, my valuable time and the money I paid to have it picked up.AVOID