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1. Mass Pools, Inc. - Cambridge

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· 13 reviews

15 Wilson Rd, Cambridge, MA 02138

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Mass Pools, Inc.: what do users think?
John Defina: Critical:ResponsivenessUsed them for years and then this year called for service more then 10 times and they never called back, if you want reliability you might want to look someplace elseService:General repairs maintenance
Jennifer Nascimento: James and his crew are phenomenal! I highly HIGHLY recommend them for any pool services you need!! Thank you!!!Services:Winterization,Swimming pool resurfacing,Swimming pool water analysis,General repairs maintenance,Cleaning,Swimming pool summerization
Matt Wagoner: Positive:QualityJames has been our go-to for pool maintenance for a couple of years now. He installed a pool heater for us that worked perfectly from day 1. They do a great job opening and closing the pool - kept everything working well and making recommendations for what could be improved in the future.Services:Winterization,General repairs maintenance,Cleaning,Swimming pool summerization
Dina Liskovica: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueJames was a delight ! He was very professional, fixed our leaky pool in no time ! Thank you again for your excellent service!
Christa DeSangro: Positive:ProfessionalismWe can't thank James enough he FINALLY found the reason the pool was leaking again and fixed it right away. He also has done all of our maintenance with his team and replaced our liner. Overall a great experience and will continue to use Mass Pools
Mel Stanlake: I am so happy with Mass Pools. Everyone we have been in contact with has been knowledge and friendly. Our pool needed maintenance, a bit more than a regular pool opening, and Mass Pools took care of everything. They have so many ideas and worked with us to find a solution. I cannot see going anywhere else for my pool service. I am so glad I found them. Best people around.
jay kay: We had Mass Pools come in and revamp our pool system after it was destroyed by a fallen tree. James and Cynthia were very prompt and professional and coordinated the new equipment and installation. We are very happy with the work done and will hire them again to service our pool. Thank you so much you made our Summer! Jay and Heather
Susan Palumbo: Mass Pools just upgraded our equipment including the addition of an electric heat pump and opened the pool. They did a fantastic job and we couldn't be happier. It's only day 2 and the water is sparkling. Cynthia in the office is great too. Easy to get in touch with and very helpful with questions and concerns.
John Moruzzi: Had James and his staff come out to power wash my pool. Prompt professional service. Highly Recommend Mass pools!
Tilaye Zewude: It was an amazing time there with my children ans my wife. I'm very glad we went there
Lisa Pina: By far the best customer service I have EVER received!!!! These people are the absolute best! I was having an issue with my pool and rather than just come to my house and take my $, I was saved spending any money because they took the time to figure out the issue. I was asked what was wrong with it, encouraged that I was almost done solving the issue, and then told what to do to make sure it was resolved. The person I spoke to was so patient and understanding. I have always had the same guy and can't remember his name right now but he is AMAZING!!!!!
VASSIL PAOUNOV: Vassil Paounov _________________________"There are people who make things happen, there are people who watch things happen, and there are people who wonder what happened. To be successful, you need to be a person who makes things happen.." Jimy you are 100% one of this people.Thank YOU !!! Vess

2. Abramo Bros Pool Specialists - Burlington

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· 2 reviews

292 Cambridge St, Burlington, MA 01803

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Abramo Bros Pool Specialists: what do users think?
vinnie ferlisi: Best service bar none. Had a few other companies over the years. Not as great as Phil and his staff.
Cheryl Allen: Best group of people from management to the pool mechanics to the office workers.
Jim Orsini: I had an issue with my pool earlier this year. I could not get it clear at all. Milky Blue water. I went to another pool place local to me and they said just throw chemicals at it. After 2 weeks and a waste of time and money I did a search and found Abramo Pool & Spa. I stopped by , explained this issue and showed pictured to Nick. Nick said it is dead algae and you will need 3 containers of clarifier. I used the clarifier as Nick told me and BINGO. Pool was clear and usable. Abramo is now my pool place. Thank you again Nick......
Rick Carmichael: Over the 3 years I've owned a pool, I've made many trips to buy supplies or ask questions about issues I was unsure how to handle. It doesn't matter who I've interacted with, whether it be Mike the manager or any of the friendly and knowledgeable staff, I've always been very well taken care of and left the store feeling like I was the most important customer they have. In a time where customer service is spotty at best, Abramo deserves to be recognized for being the exception. I very highly recommend them for your pool related needs
Diane Harrington: We had a great experience with the whole Abramo team during the planning and installation phase for our in ground pool two years ago. We have bi-weekly pool service and cleaning all season each year and are very happy with the attention to detail by Omari. We highly recommend Abramo Pool & Spa.
matt benoit: They know their stuff, and are extremely helpful when issues arrive with the pool. Just wished they serviced my brand of heat pumps, because I know they would do great work
Amy Green: Best pool store ever. Went to another pool store in the area and they sold me the wrong products had to drain my pool. All employees at Abramo are friendly and are educated on all products.
Lesley Connell: Everyone that I've dealt with are so friendly and knowledgeable. For years I was a customer of Leslie's Pools, so guys I value great customer service
David Nugent: Great service great people
Penny DePlacido: I love this place. They never sell you chemicals you don't really need! Like most pool stores do. They are knowledgeable and helpful and Mike is a super nice guy who always has the answer to your pool problems. I would highly recommend.
DJ Pablito: Excellent place to go and shop and very knowledgeable people there always well in to help
michelle breen: Abramo Pool is by far the most helpful pool company around.
Frank Pignone: Most Expensive Pool Parts I've Shopped in my life : Also New Pump Hose Leaked through a 'Hole' in it. New Hayward Pump was about $ 70 over average price at $ 320.00 for 1.5 HP.. They 'Do' have excellent Help There and the Rep., although VERY expensive was a good person. But my Choice is LESLIE'S in Salem NH off Rt. 93.
Paul Orben: Great establishment!! They are always so friendly and helpful!! Highly reccomended!!
Chelsea Gordon: Mike is legit the best always super friendly and helpful
Tom McLoughlin: Great customer service, good prices for pool chemicals
Mark Reppucci: Very Happy with the whole Team. Mike was clear and kept us up to date on the project and timeline. Henry and the field installation team did an amazing job (Brutal Heat and humidity the weeks during install). I would recommend the Abramo Team to anyone in the area. Really Happy with them..
Tim Mooney: Great staff, good prices.
Mary Correia: Michael at Abramo Pool & Spa is a man of his word!! I went to him with a deadline and he promised that he would meet it and HE DID! We had a crack in an underground pipe two feet down. The pool is 33 years old. Henry and Juan came replaced the pipe, connected the filter, pressure tested the system and we are up and running. We do not have to cancel the party. Do not go anywhere else!! I was treated like family!!!!!
Christopher Titus: Abramo pool & spa is my go to store for pool supplies. Very helpful and friendly staff. I've been to other store when I had to but I always come back to these folks.
Jorge Borges: Expert, well informed advice. What more can you ask for.

3. SSG Pools - Boston

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· 6 reviews

12 Esquire Rd, North Billerica, MA 01862

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SSG Pools: what do users think?
Lucas Seybert: Positive:ProfessionalismHad the pleasure of having SSG install a pool at my parents house last summer. They were incredibly polite the whole time and always kept us informed as to what they were doing. The job was completed in a timely manner and done to the standard we were looking for. Nothing bad to say about these guys.
Michelle: Positive:Professionalism,Quality,Value
Sam Allegrini: From the moment of the sale consultation to the first closing of my new pool, South Shore Gunite (SSG), was profession, efficient, and responsive. SSG makes the process of installing an inground pool somewhat simple by taking on the entire project in-house rather than using subs (or relying on you to find subs) for each step of the pool process. SSG does everything for you from the first day of digging to the day you swim your first lap. If you match with a SSG recommended landscaper, the process can be even smoother.Specifically by position, I can attest to a high level of satisfaction. 1. Sales. No pressure, highly responsive and incredibly reasonable regarding budget and not "over-selling". 2. Project manager at HQ. Phenomenal communication, scheduling and project understanding. Near daily updates on what happened thus far and what is coming the the next few weeks. Also fantastic about keeping me on track for decisions, especially important when supply chains were funky. 3. On-Site project management: The guys who came to the home were incredible workers. They arrived early, left late and kept the worksite clean and manageable. The proof is in the final product, which is incredible. 4. Closing/Cover: One day I had an open pool...then i got home and it was closed, covered and clean. Unreal work.Overall, SSG offered a service/product, committed to the project, and delivered on every element of the deal. From top to bottom, SSG is professional and conscientious operators.Services:Inground pool installation,Design,Custom Swimming pool design,General construction
Danielle C: After being disappointed with most of the pool companies in NH, we decided to have SSG install our gunite pool. We’re very pleased with the outcome! Our gunite pool and patio by SSG are gorgeous! We especially enjoyed working with Franchesca our Project Coordinator. She was professional, reliable and very helpful with the process from start to finish!Service:Inground pool installation
Elena Mendez-Escobar: We love our new pool! It’s beautiful, great quality, and while it took longer than we thought, the team stayed within our initial budget. The heater feature was essential as it extended the swimming season until the end of October. We also love that ssg takes care of both installation and maintenance, providing extra peace of mind of knowing that they know the equipment inside out.Service:Inground pool installation
William Ferguson: Extremely happy with the workmanship showcased on this project. Between the line of communication with the office to the installers everything went smoothly. I was swimming on the date I was promised by my salesman when I originally signed my contract. Just a flawless install. My family and I absolutely love it.
Anthony Bucchere: Positive:Professionalism,Punctuality,Quality,ResponsivenessSo glad we used South Shore Gunite for our pool project. Great team and entirely professional. They delivered on the design and installation and as promised.Service:Custom Swimming pool design
Peter Marcello: Positive:Professionalism,Quality,ResponsivenessFranchesca was wonderful in communication. Very responsive.End product was fabulousServices:Swimming pool summerization,Inground pool installation,Winterization,Custom Swimming pool design,General construction
Liam G: I just got off the phone with Karen Guarino McPherson and she was a wealth of knowledge and experience. She answered all of my questions and was not too busy to represent this pool company with the utmost professionalism. I would absolutely use this company if you are considering a pool and I’m wishing we had when we had the chance. Karen is the best!
Ray Snare: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueMr. Guarino and SSG helped me immensely on a commercial project. The knowledge and professionalism is top notch. I can’t recommend them enough.
Barry Tanner: I worked with the SSG team members during 2022 as they proposed and then completed our new pool. The SSG Team members were all professional, responsive and fair in all of their dealings. They made special accommodations when I requested and they completed the pool on schedule as promised. I have nothing but praise for the Company and the final product.
Russell Burns: 1# company for your custom pool. You will be happy.
Rebecca Nisetich: Honestly the single worst customer service experience I have ever had. Unprofessional, terribly negligent communication, poor site cleanliness, unsafe conditions (carbon monoxide poisoning in our home from SSG crew leaving a running generator near our open window!) and the project is in its SIXTH month. Every time we share concerns we are told it’s someone else’s fault. It’s not. They are the absolute worst. 10/10 would NOT RECOMMEND.Services:Inground pool installation,Custom Swimming pool design,General construction,Design
M Sullivan: SSG was amazing to work with. From the first appointment with Brett, through the very last day of install with Paul, Britiny and crew. Everyone was extremely professional, responsive and communicative. Every stage of the process was clearly laid out for us and we always received an email informing which crew would show up that day. After hearing horror stories about other pool companies, I am so happy we chose SSG! The whole process was so much better than I ever expected and the results are beautiful. Can’t wait to use our pool for years to come. Thank you SSG!Services:Inground pool installation,Custom Swimming pool design
Antonio Camelo: I had my gunite pool resurfaced by guarinosAbout 10 years ago and they did a good job.But now I’m having some issues with scaling and spots.I tried reaching out to them to help me resolve this issue but after numerous attempts and messages, they never returned my call.(not professional)I understand your policy!But to not even return a call to a previous customer who spent a lot of money!That is so wrong!!New or old customers should be treated the same.Not all of us can afford your extremely high service prices!You’re company should stick with only dealing with companies that can afford you and leave residents alone or at least come with a warning about your policies.Don’t take our money in the first place than tell us that we are out of luck just because we can’t keep throwing our hard earned money on you!Service:Swimming pool resurfacing
Vivian Falla: I used to work for them they are a great company to work for
Bryan Barker: SSG installed a pool and spa at our house and we could not be more thrilled with how the process went and the end product turned out. Every single member of the numerous crews that came to the house were professional, courteous and helpful. This is our first pool so we did not have any experience but the team walked us through every step. Even post build, any questions or help I have needed has been forthcoming without question. Could not recommend them more highly, it really was a pleasure to work with them.Services:Custom Swimming pool design,Spa hot tub installation
B S: So, after reading Steve's review, your telling everyone that doesn't use your pool services that you don't honor your 50 or 100 year warranty, whatever it is?Guess its kind of like paying you in full the 1st couple visits (6 site visits in 6 weeks collected 90% of total) and now just hanging around with my backyard a complete disaster waiting for you to finish??? I was told/sold not to use our own electrician and plumber because of the delicate coordination??? The electrician has been onsite twice now, the second time was to complete what he did the 1st time, GREAT coordination. I could have done myself what they have done and I would have saved 10 grand, EASY1 task per week is all your accountable for according to the salesman who sold it to us, wish we were told that from the beginning. Does that go to 1 per month after you collect all financials and we're left with a mud pit all spring, summer and maybe fall too?We made 10% deposit at the beginning to be put on a so-called schedule. Me nor my wife have seen this so-called schedule, only schedule updates we get are an email on the day before a site visit and 75% of that time it has been scheduled, it has a 65%+ chance to rain, so im assuming were the rainy day projectwould NOT recommend even to my worst enemyService:Custom Swimming pool design
morgan scrimpsher: Service:General repairs maintenancePositive:Professionalism,Quality,Value
Paige Hall: Positive:ProfessionalismSSG was extremely knowledgeable and responsive. Would use them for any pool-related things in the futureService:Swimming pool tile repair
Steve Webster: I bought my pool from South Shore gunite about 20 years ago and have had really no issues with it until recently. My spa has some parts that are missing and I called today to get a service call. The gentleman who answered the phone told me that because I haven't used them for service over the past few years they wouldn't help me. I was crystal clear with him that I bought the pool from them and was a past customer. "No" he replied there was nothing he could do. I own a business too and if one of my past clients called me with a problem I'd do everything I could to make sure they were happy. Word of mouth is extremely important. So for those of you considering hiring this company I would say that your past business means nothing to this company. They do not stand behind their product and my advice is to choose another company!

4. SSG Pools - Burlington

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· 4 reviews

12 Esquire Rd, North Billerica, MA 01862

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Sam Allegrini: From the moment of the sale consultation to the first closing of my new pool, South Shore Gunite (SSG), was profession, efficient, and responsive. SSG makes the process of installing an inground pool somewhat simple by taking on the entire project in-house rather than using subs (or relying on you to find subs) for each step of the pool process. SSG does everything for you from the first day of digging to the day you swim your first lap. If you match with a SSG recommended landscaper, the process can be even smoother.Specifically by position, I can attest to a high level of satisfaction. 1. Sales. No pressure, highly responsive and incredibly reasonable regarding budget and not "over-selling". 2. Project manager at HQ. Phenomenal communication, scheduling and project understanding. Near daily updates on what happened thus far and what is coming the the next few weeks. Also fantastic about keeping me on track for decisions, especially important when supply chains were funky. 3. On-Site project management: The guys who came to the home were incredible workers. They arrived early, left late and kept the worksite clean and manageable. The proof is in the final product, which is incredible. 4. Closing/Cover: One day I had an open pool...then i got home and it was closed, covered and clean. Unreal work.Overall, SSG offered a service/product, committed to the project, and delivered on every element of the deal. From top to bottom, SSG is professional and conscientious operators.Services:General construction,Design,Inground pool installation,Custom Swimming pool design
Peter Marcello: Positive:Professionalism,Quality,ResponsivenessFranchesca was wonderful in communication. Very responsive.End product was fabulousServices:Swimming pool summerization,General construction,Inground pool installation,Custom Swimming pool design,Winterization
Rebecca Nisetich: Honestly the single worst customer service experience I have ever had. Unprofessional, terribly negligent communication, poor site cleanliness, unsafe conditions (carbon monoxide poisoning in our home from SSG crew leaving a running generator near our open window!) and the project is in its SIXTH month. Every time we share concerns we are told it’s someone else’s fault. It’s not. They are the absolute worst. 10/10 would NOT RECOMMEND.Services:Design,Custom Swimming pool design,Inground pool installation,General construction
M Sullivan: SSG was amazing to work with. From the first appointment with Brett, through the very last day of install with Paul, Britiny and crew. Everyone was extremely professional, responsive and communicative. Every stage of the process was clearly laid out for us and we always received an email informing which crew would show up that day. After hearing horror stories about other pool companies, I am so happy we chose SSG! The whole process was so much better than I ever expected and the results are beautiful. Can’t wait to use our pool for years to come. Thank you SSG!Services:Custom Swimming pool design,Inground pool installation
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5. SSG Pools - Billerica

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· 175 reviews

12 Esquire Rd, North Billerica, MA 01862

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6. Budget Pools - Peabody

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· 147 reviews

150 Newbury Street Route 1 South, Peabody, MA 01960

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