Best At&t Lowell Near Me

Adrian Gonzalez: The guy I talked to on the phone just now seemed so uninterested in helping me with my question and gave me the most barebone answer, like he didn't want to even be at work. I didn't get his name but y'all gotta make sure your employees speak with some enthusiasm on the phone.

James patrick: went in because my samsung apps were locked and could not move them, the representative fixed it! was very kind and professional!

John Martin: Went to upgrade my phone over the weekend and the gentlemen their were extremely helpful! they helped transfer everything and process was smooth! will recommend them to my friend who was looking to do the same!

l C: Terrible customer service manager hung up on me after not giving my grandparents their new account information. Very young Manager very unprofessional. Told me he was helping a customer so he couldn't help me. Do not go to this location they don't transfer the correct information information to you're phone. As well as if they are creating a new email for anyone they need to be giving the information to the customer, passwords and all.

Justin Carpenter: Went to upgrade my phone at this location where a representative named Christopher added a fraudulent line to my plan without my knowledge or consent afterwards. Have had to contact att fraud department because they would not resolve this issue within store. Austin Mahone that works there was very rude with customer service and not helpful with the fraud at all and threatening with police to cover himself. luckily customer service over the phone was able to see that I bought it from that location and who sold it so they were able to report it and get my money back to me. BE CAREFUL WITH THIS STORE AND ITS EMPLOYEES.

Valerie Nicholas: Helpful but I helped too.Very busy in there, I purchased a universal car mount for Smartphones, $20. Not bad! 😀

Tyler McFadden: They were very helpful in helping me find a new screen protector for my phone and even helped put it on for me.

Kevin Forbes: Michael is a true asset to the AT&T Tewksbury store. His patience dealing with a full store of customers by himself was a level of professionalism and kindness that I have not seen to often in todays world

Hector Mercado: Making has been the best sales man ever got my 3 line port in done really quick had us smileing the whole time

Michael Murgo: The representative Michael was extremely helpful in helping us with our new phones. He answered all of our questions and made sure we were comfortable with our purchases and helped find the best pricing for us.

bhautik tapiawala: I had problems with my SIM card. The sales rep Najib was really helpfully in resolving my issue

Kevin P Riley Jr: I came in to the store for two reasons. One was to have an employee put on a screen protector I purchased through AT&T. The salesman gave me a hard time about it and said he could not do it because he was not going to give me a second one if he made a mistake applying it. I've never an issue with a company putting on a screen protector for me at any Apple, Att, Verizon, or T-Mobile store. He was able to solve my second issue which was that the iPhone was not reading the SIM card. He had to replace it with a new SIM card.

David Smirnov: Excellent service with extremely nice, patient, and helpful staff (especially Michael). I highly recommend this store. Nothing but good things to say. If I could give more stars, I would.

tom welling: I went to the Tewksbury AT&T store near closing time last night. My mother's phone was dropped and broken just hours before. I replaced her phone but needed it activated ASAP. It's that important to her. As I entered the store there was another customer being waited on. I noticed that the store rep was being extremely helpful and patient with him. I was anxious that time was running out. But not to worry. Jose to the rescue. That's the store rep's name that was so helpful, professional and courteous to the customer before me and to me as well. Mind you just minutes before closing time! I never felt I was being rushed along. He took his time answering my questions and doing his job thoroughly. The phone was activated and given a little charge as well. Thank you very much Jose for the peace of mind you gave my mother and me. See you again for our future cell phone needs. Tom

Jody Gordon: Great store. Always helpful.

Richelle DeJesus: I went in today looking to switch from my previous provider. Jose and Joseph both helped me out and found me the best deal possible. I was able to get hooked up and out the door super quick. Great location and very professional. Highly recommend!

Mike: If I can vive negative rate I would like to !! worst service i've ever had, LIAR salesman especially Joseph.He told me that my account would be an amount and in the first month my account was doubled !! I won't pay it!I'm trying to solve this and my account was deactivated today!This store is the worst I've ever seen as well as AT&T.Don't buy there!!

Joanna A: Joseph is awesome!! Everyone works so hard and is so nice!

Vick Pero: Austin was incredibly patient, understanding and knowledgeable. Helped me through every step of my transition from Sprint to AT&T. The rest of the staff was also very helpful and friendly. Very clean as well. They stayed on top of sanitation practices. I will return to that store for all my AT&T needs for sure. I don’t know if he will see this but thank you Austin. You were a big help. My neice is going to love her Phone, Ipad and Apple Watch. I already Love My Pro Max. Thanks

Leslie Bouchard: Will NOT RECOMMEND This store. My husband went in to switch our phone company. He was greeted by Nage. Who informed my husband that he was only able to set up the lines but had to wait for his coworker to come back from break due to the fact that he was not given the codes to the safe where apparently the phones are kept. How can a manger not give the employee these codes. It’s baffling to go to a store and find out that an employee is not given the right tools to set up a phone line. Why is the store even open if you have wait for a second worker to show up just to finish a line that the first one could of completed by himself? Is that not the what they are supposed to do by themselves? My husband felt bad for Nage he tried but ultimately it was out of his hands. POOR MANAGEMENT!!! They are to be blamed.!!!

james young: Stephanie was very helpful!

Rad Quinones: Extremely helpfull the person that worked there tonight she did the impossible for me with my new phone Asus ROG phone pro 6 with att carrier she be able to make it work! was gonna hug her kissed her my respect for her! She is a warrior!

Zaid Saleem: Christian was very helpful and knowledgeable ,I was in and out in 15 minutes without any hesitation.I switched from cricket to ATT and was very impressed with their 5G strong signal.

Gilbert robino: amazing stafff!

Jen O'Reilly: This store is great! Debbie is always amazing and Kalyn (sorry I know I spelled it wrong) has the patience of a saint. My husband and I went in one night to set up our new phones and she was the only one working there. We were far from upset though as she was doing her best to help a woman with a young child. We waited and she was able to help us and one other man. She even stayed a bit late just to help. I also went back there today when I was having technical issues with my phone and was relieved when Debbie fixed it for me.Five stars, hands down!

Andrew Lynn: I had a problem with getting my number ported when I got my AT&T activation pack from the web site, so I went here and Kayln spent more than an hour helping me and getting me to the right tech support people. I don’t know what I would have done without her. Customer service is huge for me and I’ll definitely come back here when I need anything.

Steve Cook: loved my experience

James patrick: amazing staff here! highly recommend

kr posco: Great 👍

Susan Mccauley: Debbie and Kayla were great very helpful I am very greatful. Debbie spent a lot of time with me. I am an older lady and she treated me with dignity and kindness. All of the employees at this location earn their pay. They are so helpful.

Celestial Coven: Great Experience!

Mike Fitzpatrick: Waited for 2 hours. The women rep told stories and had side conversations the whole time with the person in front of me. Probably took her 45 minutes longer from all the story telling. Got to me and wouldn’t help me cause I didn’t have my physical ID on me. Wouldn’t take my social either. I guess the only thing you don’t need your ID for now a days is voting.

Sam Law: Store manager Jose R. is the best!

Kurt Kuklewicz: Jose really helped us out with our new phones. Great customer service!

Brooke&Jon Leavitt: Awesome customer service, which is hard to find! This was my first time visiting the Littleton store and now I’ll always go there in the future! Jose was patient, answered all my questions and explained everything in detail. He was helpful with things that I originally didn’t go in for, overall wonderful experience 🙌🏻👏🏼💯

Michelly Batista: I had a great experience at AT&T yesterday. Isac and Jose Rivera were helpful and competent.

Lindsay Binette: Rating is based simply on the fact that I’ve been here 3 totally different times and have encountered this - closed, be back soon. Shame on me, I should have learned after the second time to call ahead. I understand the staffing shortages, but it would be helpful if they could make this a more consistent time of day so they could list it in the google maps page. Most people google directions, check to make sure it’s open and head straight there.

Nursin ATA: Store is closed, they didn’t update it !

Ryan Desjardins: Juan was extremely helpful and very nice.

sai shruthi: Had a very smooth experience with exchanging an older Samsung galaxy (not in working condition) for S22.

Jason Waldo: Amiri was my tech/sales person and he was great to work with and very knowledgeable about all ATT products. Ask for him!

Andrew Mahoney: Jack guided us through the numerous phone options and we got a good deal on our final choice. A great experience overall.

Gabriel Garrido jr: The staff was Extremely Friendly and Pleasant.

helio neto: Super friendly staff and was able to get everything I wanted.

Ben Beni: Another disrespectful store from ATT We have to leave because employe over here didn't care about costumer

Frank Rivera: Needed a replacement phone. Jacey assisted me with selecting a phone that kept my bill the same. This kid is brilliant!

Stacy Whittredge: Quinten made the experience of upgrading my mom’s phone simple. He was knowledgeable, kind and helped her with everything for purchasing her phone, plan and accessories. I would highly recommend Quinten and the staff at AT & T at Market Street Lynnfield.

Martha DiMilla: Jake and Jacey were awesome. Best customer services.

Heather Hansen: I use this store hands down for their customer service. I love being able to have a face to face conversation with a polite associate who follows through, not wait on hold and talk to someone from overseas and struggle to interpret English through an accent. I visited about a week ago to get my bills straightened out. I was in a hurry the night I stopped in after work; while I was waiting I decided that I would try to come back to get my bill straightened out after a purchase a few months ago. The store manager stopped me before I walked out to help me. Seriously, A+ service in the store and cell service. Amari is lovely. So is the manager (I forgot his name). Thanks!

Mark Dixon: Be sure to check any changes this store makes very carefully. They added over $500/year in extra services that I didn't request to my wireless plan, and it takes multiple calls to get them all backed out.

Stacey MacLean Woodbury: Jake was extremely helpful, patient, and assisted us in finding exactly what we needed. The store is clean and well organized. Highly recommended!

Stephan Ripianzi: Jake the assistant manager helped us get new phones - he was great he gets a A+

Kellie Z: Going into the stores is hit or miss. Either they are super helpful or they literally tell you to just call the number.But I have had them as my provider for literally ever so.

Taiss Arzayus: Amari and Linna were super amazing with recommendations! Friendly and helpful with everything from the transfer of the phones to actually choosing a plan and device that works best for me

Paul Smith: Great customer service and professional manner in taking care of an issue that has really been tough to navigate without experienced assistance.Lynnfield store has it.Very friendly gentleman,Quentin helped us and we will definitely be returning due to his,and also the store managers care in helping us.

Jerry Dixon: I had the best experience with Amari this past weekend. He help me and my grandmother set up her phones and answered all the questions we had for him. Very informative young guy.

Anita Ferullo: Amari was a wonderful help to me as he set up my new phone. He answered all my questions and was able to take the time to show me all the functions of my new phone. He was patient and knowledgeable. Thank you Amari. This is why I have stayed with AT and T for so long.

Ashley Hatch: I went into the AT&T store for an upgrade and to check the phones out. The store is clean and the reps there were friendly and welcoming. I worked with Amgad, he was very knowledgeable about the phone features and the plans. If i have to go back into the store I will definitely go back to Lynnfield!

Stephen T: Amgad is great! He stayed extra late after closing to help us get everything we needed! We got all our devices set up (phones, tablets, and access to FirstNet). He and his team clearly went the extra mile!😃 Amari and Linna were also excellent

Alyssa Richards: 5 star experience. After dealing with not such great service at other AT&T business’ I am happy I chose to stop in to this location. Quinton was who I worked with. He was great! He was on point with all his answers, was patient with my circumstance & questions & very respectful and nice.The store was clean & the area I sat in while being assisted was extremely clean. Again, happy I chose to come here to purchase my new phone

Tega T: Pleasure to work with !I bought a new case for my IPhone 14 pro it fits perfect great service.

tom downey: Dihiana at the North Andover Mall AT&T store was extremely helpful with my upgrade to an iPhone 14 after I lost my old iPhone over the weekend. I am self admittedly technology challenged and she walked me through the start up and recovery of my iCloud items and my apps. I could not have figured this out without her help. Thanks Dihiana!

Kimberly Sullivan: Got a new phone and Ram the manager couldn't have been more helpful! Thanks for your help!

John Anderson: Great experience with Dahiana at the North Andover store, very helpful knowledgeable and professional. I will definitely return!!

Michael Carter: Staff were very helpful in explaining&suggesting options involved in upgrading to new phone.

Nicholas Bastolla: Best costumer service ever from this location. I am surprised to see the negative review from ignorant people to this location .

Victoria Whitfield: Genuinely didn’t have a good time at this location and wouldn’t reccomend it to anyone. Terrible customer service.

Patty Barrett: I had a great experience at the AT&T Store in North Andover! The team was incredibly helpful and patient. Would definitely return!

Samuel Sencio: I was helped by Ram , the manager and Nicole. Very professional and the service was exceptional.

Maria Morel: Manager is the best and his sellers are best

Quitéria Fernandes: Great experience! He is really patient and nice!

Cecilia Pena: Andrew (Johnson) demonstrated great customer service. Went the extra mile to make sure i had any discount or services that may apply to me. Definitely bought accessories for going the extra mile. Thanks Andrew! Would definitely come back to this store.

Susan Kuta: Ram was an awesome customer service rep. He explained all the details clearly and completely. He was very helpful and friendly making the process of buying a phone enjoyable!

laura martin: Ram is very knowledgeable and efficient!

Chris Gorski: Nicolle was knowledgeable and helpfulEntire process went smoothly and quickly

Jennifer Yapp: Nicole and the manager of the store were excellent. Polite and very helpful as well as accommodating.

Pam Wilkie: Nicole was most helpful and knowledgeable in helping me purchase and set up a new iPhone .

Dakoury Godo-Solo: Nicole is a knowledgable and extremely helpful employee!

Frederick Amarante Rodriguez: Dahiana help with my request and help us to made a decision in one of the products

shawn cleary: Nicole was extremely knowledgeable and attentive. Smoothest transaction I ever had getting a new phone!

Lucas Delattre: I went in today to fix some connection issue I was having. Emmanuel helped me and got the problem fixed very quickly! Great service.

Livingstone Ssebatta: Great customer service

Tricia Seul: Service was quick,and customer service was amazing!Will for now on use the store at the pheasant lane mall.

Derek Lennartson: The AT&T store at the Pheasant Lane Mall, is where you want to go if your already a customer or Seeing what they have to Offer. My experience with there sales staff was informative and pleasant. Sure it was busy and i had to wait a Whole 3 minutes for a Salesman to Welcome Me, He took my name and let me know it wont be long. Gave me some time to look around at what AT&T has to offer.I heard my name, The Salesman again polite and professional, asked the basic questions which landed me on The Google Pixel 6 a. Since my credit has some issues, they asked for a deposit. I told them at this time i cant, though, I need a phone so bad cause I do deliveries and my current phone is running so slow that its affecting my response time. I said please if there is anything you can do to wave the deposit I would be grateful The Salesman said hold on, I watched him as He was explaining my predicament to the Manager. The Salesman came back to me and said We got you. We completed the paper work and I walked out of The AT&T store at The Pheasant Lane Mall with my Brand New Google Pixel Thankful to AT&T and the entire Sales Team.

Jose Antonio Martinez Garcia: Privacy and exposing my personal information it is a HUGE thing the can be improve. For example having a stranger seating on the same table as me while im sharing my social, address, credit card and more. It is pretty uncomfortable. Happens to me yesterday I was super annoying and uncomfortable by that. I even have to ask to cancel everything because it's super dangerous exposing your details where someone is able to see it or listing to it. That let me a bad experience. I walked out of the store still thinking about how that's possible. That I have to asked for privacy when that should part of the process. Making the clients feel secure and comfortable should by the one number one priority of the company.

Dan Pendarvis: Eddie was very helpful and knowledgeable.

lale menekse: Jashua was so helpful and kind to us. thank you

Paul Flynn: Eddie was excellent. He was prompt, courteous and informative. My wife and I were upgrading our phones. Eddie made the process easy and saved us money on our monthly bill.

Virginia: Att has to be the worst service I e ever experienced and coming to this location for help made it even worse of an experience.

Geraldine Namatovu: Eddy is elaborate, honest, patient and advocative of my family &I. We had a very smooth switch to AT&T with him.

Jonathan Baez: Beautiful experience. The gentleman that attended us (josh) was very respectful,helpful and friendly he took care of our main concerns and even found unnecessary charges on the account. Thankfully he also spoke Spanish so he was able to please my aunt and her questions meanwhile the other polite gentleman let the little one color/play on a pad. We were very appreciative of them accommodating us and for just being great people.

Astrid Hernandez: Excelente atención

home Nashua: Great service, Roman was amazing!

Carrie Golen: I was overwhelmed with how amazing my experience was at at&t at The Pheasant Lane Mall in Nashua, NH. I came in to look at a Galaxy watch. They didn't have the one I wanted on display. So a store rep, Josh, let me take a look at his own watch. Then he told me I could trade up my Galaxy S10 for a free Galaxy S22. Later that evening while thinking it over I called the store with my questions. Josh was knowledgeable and easy to talk to. He answered all my questions and I felt respected even when I couldn't remember my question and had to call back when it came to me. A few days later I went to the store again to trade up my Galaxy S10. Josh was busy with another customer. I waited a little while for Josh to help me, but it was taking longer than expected. So Monti stepped in and got the ball rolling. Both Monti and Josh were very nice to work with. Monti explained how I could get a screen protector and another accessory for 50% off and a free charger too!!! Also, he explained that there would be no sales tax because we were in NH. I think they even waved the trade up fee!! Monti patiently explained the process of trading up my phone as well. My mother was going to give me the money for the sales tax and trade up fee as an early Christmas present. Since we didn't get charged for those things I asked if we could buy a case, popsocket for 50% off and get a free fast charger. She agreed. We also decided to get a screen protector for 50% off. Josh put the screen protector on perfect. But first we had a chuckle about his mistake of preparing the screen with the film still on. :) I forget which one of them told us also that we could save money on our plan and get a free watch line and phone line in the process. And we upgraded mine and my mother's lines for free!!! It is experiences like this that shift my whole perspective on life. I am on disability and feel blessed with the things I have been given in this country. Monti and Josh helped me to reclaim a sense of deserving good things to happen to me without feeling guilty about it. Recently, I started to experience God's grace and assurance of my salvation after many years of living under condemnation. Now the lingering guilt is being washed away too! I'm in a season of transformation and blessing in many ways. I don't deserve God's forgiveness or a free Galaxy S22 and all the other overwhelming blessings from God and at&t. That I know is true. All I can do is receive God's grace with assurance that He loves me despite myself. At&t blessed me so much. I believe God is using at&t and Monti and Josh to show me He loves me and will provide more than I can hope or dream of. I am praying that at&t and Monti and Josh will be blessed for their kindness and generosity. Thank you!

Roya: Great, helpful, and absolutely nice staff. We asked for help to upgrade a phone and Roman, went above and beyond to make sure that we would be happy customers. I recommend this location, and I hope Mr. Roman gets the recognition and appreciation he truly deserves.

Christian Sorgi: Unethical reps, I placed an order here with Joshua for a phone and he slammed my bill with insurance and other add-ons I never asked for. Really dishonest way of pumping your store’s numbers. Buyer beware, check your bill!

Natanael G. Salas: Muy mala experiencia. Pero muy Buena señal. Ademas son algo caro.

Rico Mac: Basically a complete waste of time actually coming into this location they have almost nothing in stock besides chargers and $40 dollar cases, the iPhone I did buy should arrive at my house sometime within 6 weeks. Strongly considering a plan cancellation after this visit. However the At&t employee I dealt with was very nice.

Mercedes Ramos: Went Sunday September 5th worked with Chris for an upgrade, very helpful and informative and gave me a good deal!

maryann dearborn: My sales rep Christopher Polanco was great! He was a great help from start to finish. I had gone to an AT and T store in Lincoln RI as I was in the area was in need of an up grade. The sales rep was very rude told me to find a store on my way back to NH to get my phone. Went to ATT in Nashusa NH in Pheasent Lane Mall and had a great experienceWould like to say Chris is a great asset to the company.

John Pyers: Quick, easy, helpful, & knowledgeable!

Franshesca Francisco: Shawn did an outstanding job giving me details about promotions and helped me get the best deal possible which I really appreciate!

Kurt Swanson: While I usually dread going to such a place, we were pleasantly surprised by the professionalism and genuine helpfulness of the staff at this location. They REALLY know their stuff. Even managed to get in a few good laughs while going through the process of switching phones.

gary Sullivan: Shawn provided excellent service done

Sepsiss: We love coming here because it’s clean, has snappy customer service and you’re in and out with out hassle. They answer questions and and genuinely friendly. Not typically a place you would predict personality, but it fits well here.

Sheila Racicot: They were very fast and I waited less than five minutes. Took care of what I went there for in about 10 minutes and I was all done. They are very efficient, pleasant, easy to talk to and do whatever they can to help you. And they answer any of the questions that I have. I go to the AT&T on Daniel Webster Highway in Nashua, Nh. Next to Home Depot. Love their service.

Vintage Locksport: Alex is awesome

walter olsen: These guys are great!!

NIMIT DEOCAMPO: Great customer service! Shawn was very helpful and knowledgeable; he helped me set up the phone and I didn’t even buy one.

Mehdi Hasham: Everyone I met was was friendly and pleasant. The associate who I work with was knowledgeable and was able to resolve my issue in a reasonable time.

Lorraine Goddu: They were helpful

Samuel Kinsman: Great service. Nick and Corey amazing!

Ned Altali: Shawn is the guy to go for help great customer service thanks……

Ella: Shawn is the best will only got to the At&t where he is

S B: Shawn went above and beyond to make sure we were on the best plan for our family. Great attention to detail and making sure everything possible was percent for us. We really appreciated his care and wanting to help us as much as possible. Thanks, Shawn!

Lauren MacLeod: Great ! Very helpful , knowledge and fast service !

Insomnia Yin: Shawn is definately greatest one I ever met in AT&T and he is very nice, professional! Great exp today!!

Hannah Walters: Great customer service! Fantastic employees and amazing experience. Quick, easy and efficient!!

Felicia Hoynacki: Emmanuel was an awesome, patient, kind service representative while being straightforward with my husband and I. Was a good experience!

Lori Vancini: Sales Rep: Emmanuel R was fantastic- This for the store at 296 Daniel Webster Highway Nashua NHwhere Home Depot isSales Rep: Emmanuel R- I cannot say thank you enough- I am a 61 1/2 yr old woman who knows nothing about this stuff- upgraded old Iphone 6 to an 11.Emmanuel took so much time with me- he taught me and he did back up old phone up, set it up explained the differences between both phones in a way I could understand. I have had terrible experiences with AT&T Stores but not this store. His manager was 100% SUPPORTIVE of all the time Emmanuel took with me- I first went to store in Pheasant Lane mall as I made an appt but it was the wrong store I made appt at- no one offered to help me. I a so thankful for that nowEmmanuel-thank you again for being so patient and understanding- You will grow into management very easilyThis store is right outside the mall- avoid the mall store and drive 1/16 mile to this one

dj mike giller: No one wants to answer the phoneAnd gets forwarded to call center

Kathryn Love: I just had the best experience with Joe who works at this location! He was so friendly and honestly the most helpful sales rep I have ever come across… and I’m in sales! That was the quickest turn around I have ever experienced upgrading a phone. I wish all reps were like Joe. He was informative, polite, and honestly just a great guy. He made the whole experience of breaking a phone not even seem so bad. I will be recommending this location to everyone I know.

Sleepy Faded: Store manager was very helpful and went above and beyond!!! Blessed to know yall have a very attentive store manager who makes sure your happy before you leave the store

Rony Peterson Jabour: Nice costumer service, Jon was amazing, very helpful. Thank you so much.

Citizen Yülfi: Nick is honest and eager to help, going as far as multitasking in order to serve two customers at once. He was efficient and got me in and out of there in no time. This is the second experience I’ve had with Nick at this store, and both times I’ve gone to this AT&T have been pleasant because he has great customer service skills.

Ben Vestal: Called multiple times a day for 2 days and never spoke to a rep. Went to the location and was told to come back In 4 hours.

Jane Doe: Scam artists and thieves. Watch out for fraudulent charges. When you ask for a manager they’ll hang up on you or tell you to call the 1800 number or if you go in person, they’ll refuse to help you. Commission based and don’t care about messes they create.STAY AWAY FROM GABBY AND THE FAT BEARDED GUY

Linda Carnes: My voice-mail was messed up and she fixed it for Me! Judy is the best!

v rodriguez: Great customer service very knowledgeable team able to perform all tasks the customer service is great they go above and beyond to help you

Lanette Warner: I love Judy and nick that work at the Plaistow nh att store

Val Barczak: This store has come so far! I have been going there for years, but always expected to spend at least 3 hours there getting a new a phone. I got my new phone there recently, and it was truly a hassle-free experience! There were 3 staff members there, and they were all pleasant and extremely helpful - and I left with my new phone and a good amount of knowledge about how to use it in about an hour & 15 minutes!If you’ve had a bad experience there in the past, I highly recommend giving them another chance!

Andrew Brown: Absolutely disgusted with the outdoor that work at this store. Both times my wife and I have gone there, they have the WORST attitudes, are rude, condescending, sarcastic, abs confrontational.....unless of course you are buying. Pathetic

Tony G: Clean store, staff are very helpful

Jae Rivera: I wanted to say thank you yesterday!

Matt B: I was trying to find the contact info of the area manager so I could personally pay a compliment to Nick and Dez who went above and beyond to help me with an issue I was having with my brand new galaxy z fold 3. But I figured leaving a review here would be a good place to start.Usually, I dread going to the retail stores for an issue but am extremely happy that I found the one in Plaistow. A completely different story. Both Nick and Dez were extremely helpful and ended up replacing my phone for me when Samsung wouldn’t . You guys are awesome!ATT, please do what you can to retain these amazing employees, customer service like this is non existent these days. I live less than a mile from my nearest ATT store and Plaistow is about an hour away from me but I will be making the trip from now on due to the amazing customer service I’ve received 2 times now. Thank you Nick and Dez! Plaistow ATT has my business for life.

Sean Dillon: Best AT&T store that I've been to. Employees didn't pressure me into buying the latest and greatest but just wanted to find a phone I was happy with for my needs. Much appreciated

S. “No” SN: I was here 10 minutes before close. When I parked and started to get out of the car, the man at the desk jumped up, tripped over a cardboard sign and shut the lights off and locked the door on me. He drives a goldish car because he just walked out now. I will never purchase from this store and no one else should either.

Michael Davies: Awesome customer service

Ryan Garrett: I feel the need to share my experience. I went in here after getting my phone shut off to get a plan for myself and my father. All seemed well, we agreed on a plan that works and the workers were quite friendly and eventually got my phone working and I had service. However, when my first bill came, it was 90% more than what we had discussed. Displeased, I came back to visit NICK at the AT&T Plaistow store. He apologized, as he was the same person to set it up, and said it was all set.Next bill same deal. I called and was turned to calling the 611 number. Being frustrated with my experience at the Plaistow store, I went to the Salem NH store and they informed me I was not on the Unlimited Starter plan and was instead put on a 50% more expensive plan for both lines. In addition, I was also paying an ADDITIONAL 30$ PER LINE for insurance I specifically informed the Plaistow store I did not want. The SALEM NH store had to help me fix the mistakes of the Plaistow store. Not only was my bill over 100% more expensive than what I wanted, it cost me money time and probably hair to get it fixed. My experience was very poor at the Plaistow store, and I would recommend anyone who is thinking about going here, to save their sanity and go somewhere with competent employees.Two stars and not one because I guess I did technically get set up and got my phone and father's working the same day. Everything else was terrible.

Nancy Edwards: Judy was great! She was very friendly and helpful! My purchase was quick and she explained everything!

Kelly Healey: Marcos, Minh, James, Richard, Francis, Alan, and Matt … ALLLL provided amazing services over the 2 visits we made this week. We are pleased with our purchases and will consistently come to this location and these gentlemen for all of our needs moving forward!!!

Erika Rodriguez: I want to thank Allen for his expert advise and help with a new phone. He showed me how to save money. He was very clear and nice in helping me. Any problem I have in the future I’ll look for him👌👌 Hendrika

Hayley Ward: After a slew of issues with another cellphone company, my husband and I decided to switch back AT&T. Just wanted to say how helpful Erika was. She saved the day after all of our frustrations with the other company. She made signing up easy, found us the best deal, upgraded our phones, etc. We have been in a couple times since and she is always great. Thank you, Erika!

Alaq Ethari: Today at this store one of the sales persons was so rude and doesn't have any manners, just because I bought a charger and returned it when I found mine, she started thawing things at me, and stopped answering me as if I did something wrong!! She was wearing glasses please don't deal with her!

LCT1: As a long time customer of AT&T I am disgusted with their service! I upgraded my iphone in the spring at the Burlington Mall Store. After spending about 45 minutes in the store, I brought my phone home to switch over to the new phone. After the change was made, I was unable to call or text from the phone. I called customer service and spent an hour on the phone with them only to be told I needed to go back to the store. I called the store and after getting nowhere with the person on the phone, I asked to speak to a manager. After speaking to a manager she was able to go in and activate the e sim. Once the phone was working it kept asking which number I wanted to dial from. Called the store and yet once again was told I needed to go into the store! I went to the store and after the person who was waiting on me did something that locked my phone and then I was told I needed to give him a code that would be texted to me, which I was unable to get because I couldn't get into my phone! After going back and forth with the person waiting on me I asked to see a manager who by the way, walked by and heard the whole conversation and never offered to help! I kept insisting since I was the owner of the account that there had to be some other way to solve this! Finally the manager was able to unlock my account and the tech was able to put a sim card in the phone to rectify the situation. I decided to upgrade this past month online, which was another nightmare that I won't get into here, only to go yet once again to the Burlington Mall store to tell the person waiting on me that I was returning my old phone. He took my phone, asked me questions and went through the process only to tell me he couldn't take my phone back! I told him that I was told I could either mail it back or bring it into a store, which is what I chose to do! And preceded to tell me that he didn't know why they tell people that! Yet once again for nothing! He asked me several times where I got the phone and I told him online! He kept telling me deals that AT&T was offering and I declined all of them! Then he preceded to tell me that I should have bought it at the store and not online! Totally disgusted with AT&T! I would change carriers but as far as I'm concerned they are all alike! Horrible experience in store and online! You shouldn't have to spend hours to make a transaction. So much time wasted with customer service people and AT&T's horrible processes and glitches in their system!

Prasad Dvb: Very rude. Fit for nothing. Need to behave like you are there to support customers not like you want them to leave.

Al Murray: While the product I bought was in stock and ready in 10 minutes, it took over an hour to ring it up and activate it. The in store Wi-Fi and POS system were down. The sales person had to scan my ID 5 times and my credit card, 4 times.Eventually everything worked, but it took over an hour to complete the transaction. Not a great look for a technology sales shop.

Adriana Chimu Harley: Simply divine. Thank you, manager RICHARD @ BURLINGTON MALL. Estupendo ~ muchas gracias Señor.

Taylor P: My family and I worked with Alan in store and he was fantastic! He was so efficient and knowledgeable, and took great care of us from start to finish. This was probably the quickest and most painless trip I’ve ever taken to trade in my phone that I’ve ever had. Will definitely continue to return to this particular location!

Christina R.: On Monday, we walked into the Att store with a severely cracked up ( looked like a bullet hole) screen. I had originally made an appointment at another store which turned out to be closed so we were greeted by a very nice gentleman who said someone will be with us shortly and then that’s when we met Timmy. Timmy, was absolutely amazing helpful and so patient he helped us change our appointment from one store to another and was able to fix our phone in a very timely manner. He made what seemed to be an awful thing, so very quick and easy. Timmy, followed through and followed up. Thank you!

Jeffrey Downing (Jeff): I went to the Mall store in Burlington . Alan is a very skilled sales person. I. Want a person like him every single time I go to the store. He’s excellent. Hands down.

Bobby Gulino: Very satisfied, good customer service.

Tinnier Thorn64: 👍

Alexis Griffith-Waye: Francis at the Burlington, MA store is fantastic!

Laurisa N: This is a very professionally-run store. The representatives really know their products and are very helpful in deciding which plan fits best. I had a really good experience at this store and highly recommend it.

Tyler Hilliard: Sales people are crazy pushy - can't just check out phones

Awanish Ranjan: Marcos and Andrew were very helpful and flexible as per my need. Thank you for all your help! Superb service experience for me and my wife.

Barbara Sperazzo: Minh was so helpful

Ulrike Benoit: Had problems with my email and spent 5hr at Apple Store to login with my email and no help. Next I went to the AT&T store and met an handsome man named Marcos who was patiently helped me get me login my email and was successful! Go see Marcos if you need any technical help!

Ayman Halaseh: Marcos and Melissa at the Burlington Mall provide an outstanding customer support and solve the mess that was created by one of other Att stores.