Best Credit Union Lowell Near Me

Anival: Been banking with them my whole life and my family banking with them most their lives. Very amazing service and helped me with 2 New vehicles Kristal and Juan are very fast and efficient and never fail to help and find solutions. I have now financed 2 vehicles with them and is a 10/10 experience. My favorite bank hands down.

Kennia Bencosme: Juan Rosario goes above and beyound he is always have a smile on his face very welcoming and he is always willing to help...juan thank you sooooo much for all you do.

Eric Turner: I have banked with Mills42 for many years, the staff is always willing to help!They always just a phone call away.A big shout out to Juan Rosario! Juan always go above and beyond with anything that I ask of him!!!!!Eric T

Patricia Halpin: Very helpful, also very quick to respond to requests and inquiries. Excellent service! Juan was always friendly and responsive, every step of the way!

Armani Santos: I generally don’t like writing bad reviews, but being avoided for three weeks to be told I need to set up my direct deposit with them did not make sense. Thanks but no thanks.

Mildred Cabeza: Mills42 sets the standard for how banking services should be.I have refinanced two vehicles through them, and the process was super easy and smooth. They offer the best interest rates and their customer service is second to none.Thanks to Kristal for being so helpful and guiding me throughout the whole process.

Julie Dalton: Mills42 sets the standard for customer service in banking. What a delight! Especially Juan - who seems to answer the phone every time I call and he does so with a sincere "how can I help you" attitude. Kristal was extremely helpful in getting me behind the wheel of my new car...fast! Very much appreciated!!

Elizabeth Anderson, CT Realtor: I had the pleasure of working with David Correa when he was in the role of the Mortgage Broker representing the Buyer and I was a Seller /Agent of my property. I was so impressed with how knowledgeable, professional and efficient David Correa was, that I decided to utilize him as my Mortgage Broker when it was time to purchase my next home.David Correa exceeded my expectations when he represented me as my Mortgage Broker. The first thing about David is his good spirit and nature. He exudes positivity and good vibes. He was always professional, efficient and available. I asked a variety of questions and he took the time to explain what I was asking about in layman’s terms as well as provide statistics and reading material. Without hesitation, I will be buying my next property with David Correra as my lender.

Frank G.: I ran into problem and failed repeatedly to access my Mills42 account online. Fortunately, when I call the bank office, Juan Rosario provided me with 5-star service in answering my questions, guiding me through the processes to reset my username and password successfully. He also explained many details in how to manage my account effectively. I am very impressed by Juan’s knowledge, professionalism, and extremely patience.

David Corcoran: Juan was fantastic! He took the time to clearly explain everything and helped so much. Juan was detail oriented, thoughtful, thorough and patient. He is one of the reasons I am glad to be a member of Mills42.

Kenny Lewis: I want to recognize Michelle Moran. She is TOPS! She's knowledgeable, quick to respond and you know by the tone of her voice that she cares a lot. I wanted you to know.

Eugenia Abreu: Hola. Estoy muy contenta de ser cliente de Mills42 por los servicios y atenciones que me brindan en especial los servicios de el empleado Juan Rosario, pues siempre tiene una solución a mis problemas y me ayuda con mis dudas. Este jóven permite que me exprese y así puedo resolver mis inquietudes. Gracias Juan Rosario. Dios te bendiga siempre.

Sandra Senion: Great Customer Service, A Wonderful Manager (Juan Rosario)and I’m glad I chose Mills42 for my banking needs. We need to support own business here in Lowell

Dary Mech: Thank you Jennifer for helping me refinance my loan. Great customer service, easy process, and fast response!

Jacques Lambert: I was having trouble logging on and took my lap top in and Juan was a ROCK STAR who hand held this dinosaur of a member thru the process. He was so patient and knowledgeable ... and super nice. THIS is why people should you small local credit union!

Frank Simmons: When things got tough and I needed a way out mills42 was there to help. Especially Michelle great customer services. She treated me like a human being and not just a customer that banks with them. Very understanding and went above and beyond to help me get my new vehicle. I would absolutely recommend dealing with her. Truthfully they are all great. Juan,jennifer,Michelle and countless other I may have missed that worked behind the scenes to help me out. Thank you all so very much.

Bj Allen: I have been a member of Mills42 for a very long time, and I cannot say enough how happy I am with this Team, they really care about you, and go well beyond to look out for your best financial interest, and I don't even live in New England anymore, but they are still my bank, thank you Mills42

Sharon Mcmahon: Yes, I suffer from OLD. Not tech savvy whatsoever. Juan was lucky enough to receive my call. LOL Turns out, I really was the lucky one. Juan was extremely patient, taking me through the process of registering for the new app. Juan went above the call of duty for me and I appreciate Mills42 for having really great employees who always steer me in the right direction. Thank you again Juan!!!

Alexandra Parra: Thatiany was extremely helpful and prompt with our last minute auto loan. Thank you for a smooth and quick process. You are truly amazing.

Kyekye978 P: I would recommend people to work with this bank. They have the best employees and will help you out during after hours. Especially when I was trying to get a loan for my car because I didn’t want to go with what the dealer was giving me. This bank will most likely give you one of the best rates.

Rene Hernandez: Better than JDCU

Salih Al Ibrahim: I am a member at the DCU Bank and today I had the worst experience in my first time in there there was one employee he was being very rude From the first time we got into the office he was being rude and his tone was very horrible i referral a person to them I was very unhappy with the way he treated us

rene fleurimond: Bianca made my day and Thank you for your patience, she is very professional, great experience thank you 🙏

Ishaq Omar: Great experience with professional attendants. Flavia made my day while handling my case on scam. She knows what she is in there for, full of knowledge about banking and fraud. Scam is on rise so be care full with links sent to you never click on them otherwise raise the matter to your banks imediately.

Tito DeLeon: Great service

Damaris Torres: I love this bank but for the past few months I see myself driving to another Dcu atm to deposit money or withdraw the atm on bridge street sucks half the time it’s not working or it won’t read the bills it’s reducidlas that I have to drive far out my comfort zone to get money or deposit money I’m stating to think where else I should do my banking with

El tsunami RD: ❤️❤️😍😍

Sophan Theam: Always such a long wait when I come into the branch. It’s a long drive past the bridge and I rarely come in, but when I do I have to wait for a ridiculously long amount of time for the simplest things. Quite frustrating!

Bryan Lipper: Terrible

Miss Berri: At least twice a month the drive-thru ATM buttons do not work… at least two times every 30 days at this location. And it’s seems to always be busy at the walk-up ATM and especially indoors.

Boss Lady: The new site is horrible, trying to contact a customer Rep is JOKE!!

Claudia Makos: I'm giving 5 stars to the teller Ashley Geyer who helped me last Thursday, she's not only a competent professional employer but she's also very nice and polite something that I apreciate very much but unfortunately very hard to find nowadays.

Damien Beaumier: Bank business with my father

Maria: All I can say is find another bank. This place has gone down hill FAST. Want some examples, okay sure…. 1. They allowed another member to withdraw over 10k from accounts of mine and all of the transactions took place at exactly 8:24 pm. Hmmm you’d that might be a red flag. 2. After I reposted the fraud they froze my accounts along with the very little money that was left for over 3 weeks. Around the 3 week mark I had to start making calls and getting to the bottom of all of it. DCU never once followed up or communicated anything with me. During this time my Apple Card payment was over due and as you know you can’t pay credit with credit so I needed access to my checking account to make good on my debts. In ordering to pay the Apple Card I had to add my new debit card to my Apple wallet, DCU couldn’t manage that. I still haven’t got my new debit card added and had to seek other methods to make the payment. During this time my father bought a truck private sale and the owners loan was with DCU. DCU cashed the check from my father and said they “mailed” the title. Five weeks went by and absolutely no sign of the title and my poor Dad had a truck he couldn’t drive which cost him a lot of money within his business. DCU would not do anything to help. Basically they got paid so they could of cared less. Today I called to get my mobile banking app verified and it was seriously the last straw. It’s 2021 ~ why is it so difficult to set up a mobile banking app? Here I am step by step instructing the RUDE customer service rep on how they have always gone about verifying me. “They send the two codes wait ten minutes, if I don’t get the code they send a secured message to my inbox” DCU rep “Ummm No that’s actually not correct” regardless of what is or isn’t correct- the fact is- THIS PROCESS IS ABSURD! I’m sick of jumping throwing YOUR hoops to TRY and access my money. I’m waking into Lowell branch tomorrow and closing any accounts that I can. Enterprise just gained to customer.

Consuelo Santos: On August 13 at 10am we went to DCU bridge st Lowell mass to speak to a customer service rep and Flavia Cady attended us with horrible service. We simply wanted to inquire about a check and Flavia yelled at us asking who will be paying the taxes and we said we would no problem but she continued and I asked why she had such attitude and I told her this bank is usually nice to us but she replied good for us and we asked to speak to manager and she said I am the manager and laughed and said if you want better service go take it somewhere else. I’m so upset I have referred 25 ppl there in the last 2 months and this is what I get? The person NMLS # is 507699

Jack Bebberman: I have been on hold trying to call for 3 hours!!!

El Requinto Clásico: Rossanna es la mejor me ayudo mucho con todo y me trato muy bien

Christy Wess: On a customer/user-friendly stand point, not my cup of tea... Due to husband's health issues, we created a joint account for ease of use, he chose DCU because it's close to our house. The idea of a joint account was so I can always have access during hospitalizations and escalated issues/disputes.For the first year, even as a joint account holder, when I called for balances / questions he still had to verify his identity and give verbal permission for me to discuss the account. Yes, a year to get this resolved on what was supposed to be a JOINT account from the get go.The account security is strong which can be good, and is why they get 2 stars. But security so strong they will never change your pin. It's set by DCU and will only be changed if they can prove someone used it to access your account without permission. NO EXCEPTIONS. Not even for medically documented memory issues.Disputes, like most banks, take several weeks to sort out. In only 2 1/2 years, we've had to complete 3 disputes. All stemming from screwed up ATM transactions; ATM's either not dispensing money or giving the incorrect amount and not reflecting the correct balances. Which would make anyone hesitate to trust this bank with their big savings.Lastly, convenience. Our local bank ATMs are ALWAYS full with a line (there are 2 in the same spot). Other than this we have to drive to the next town or pay ATM fees. Yes, we have the "Free Checking" which touts refunds of ATM surcharges from other institutions up to $25/mo... In 2 1/2 years we have YET to be refunded for even one surcharge, with the response being, "we'll need to look into this further".I've had a bank account since I was 14 and NEVER had this much trouble accessing my own money, disputing balances and transactions.In over 10 years of having an account in another local bank, I have yet to complete a dispute on my personal bank account - just saying!Watch your money, fees and account like a hawk here!

Marie Precious: Very bad these people don't answer the phone calls and sometimes they are for emergencies.

Doug Taylor: Great Credit Union, Excellent Friendly Customer Service! I’m so glad I’m a member!

pitdogfamily: My bank for over 10 years.Love it

lynn kelly: If you want a genuine person to deal with, make sure to see Soleil (I’m sure I’m spelling her name wrong) . She will treat you with class and respect with a smile the moment you walk in. She will go places in life. Align is fortunate to have her as an employee

Sophonn Vann: Bad customer service my father he doesn’t speak English looking for someone who can help him with the Khmer language the lady who work there is so rude and talk bad about customer behind his back no professional we don’t want go back to that bank anymore

urgirl sp (Urgirlsp): Love this bank. Great service

Christopher Campbell: Feels like a failing credit union. Only has a drive through atm, which seems to be down often. Recently closed a popular branch. I would avoid like a dumpster fire that's burning diapers.

J C: Ridiculous charges for insufficient funds and even after explaining why it doesn't matter they don't refund. They love to take your money!! Horrible customer service. Definitely moving to an honest bank!

Alex V: I had a terrible experience with the commercial loan department. They were unresponsive and senior loan management made promises they were not willing to honor. I will never do business with this bank.

Benjamin Levy: Great service (and good rates). They treat you like a human being, not a number.

Ti Smith: Good bank, loan department is a bit shady at best. They have been investigated by the state AG's office before for bad practices and such.

Aviva Abeshaus: Sharon Morin was so helpful, nice and attentive in making my car loan process super easy.

Rachel E: Honestly I can't say enough good things about the people who work at Align Credit Union. Unfortunately, my furnace decided to stop working a few weeks ago in early December 2021. I heard from a friend Mass Saves offers an interest free heating loan. I immediately went to the Mass Saves website ( I had no heat at the time and I was starting to worry my pipes would freeze. ) On the Mass Saves website I found Align Credit Union as an approved loan supplier.I decided to email Align Credit Union to discuss my loan options. Denise Perrin contacted me right away and worked with me over the phone, which meant I didn’t need to take time off from work to go into one of their bank location. Denise helped me apply for an emergency heating loan and expedited the approval process. After my initial inquiry with Align Credit Union my heating loan was approved within 24 hours. A few days after that I couldn’t believe it, I had a check in my hand from the Align office location in Framingham. I've told so many people about the positive experience I had with the bank! Thank you. --Rachel

Cathy loughman: Super easy process to get a car loan. I did it all via email. Emelie was very clear with her instructions, and she kept me up to date all the way through the process. They have great rates too. Highly recommend.

Adrianna Favreau: Denise is your go to loan specialist! She will make sure that you get the best rate out there and won't make you feel like a number. She actually treats you like a human and I think that is hard to come by with financial institutions now a days! Thank you Denise and thank you Align!!!

Kristen O'Connor: Align Credit Union has always provide us with exceptional customer service. Especially when we process any type of loan through them. We recently needed an auto loan within a few days. They were able to deliver the check to us within 2 days of processing the loan and receiving all of the paperwork. If only everything we did was as easy as working with Align!!!

robert beausoleil: I've been a member here for more than 30 years, always there when i needed them. friendly staff always makes things better.

Kathy Sanger: I recently used Align Credit Union to help finance the purchase of a used car. I can't say enough about how great they were to deal with. I actually ran into a lot of trouble getting the paperwork I needed from the car dealer to finalize my loan. Sharon, the underwriter who was helping me, went above and beyond in the assistance she gave me. From phone calls, to emails, to staying late to finalize my loan on a Friday night so that I could pick up my check before they closed. Sharon was absolutely fantastic!! Not only did she make sure I was able to close on that car loan, but she also made it effortless to refinance my other car to save me quite a bit of money. I strongly recommend working with Align Credit for all of your needs!!

Frank Sarrategui: I was very tentative about getting a loan , pushy reps wanting to get the most for the loan, etc.But that was not my experience with Align. From the first call to Emilie and David, to my correspondence with Sharon. I was put at ease at every step. I felt that they really cared about me and my business. I have been a member for approximately 9 years and plan to continue.THANK YOU TEAM ALIGN

Marissa Acevedo: Initially they did not want to bank with me after I showed them a shelter letter as proof of residence. My husband just died and I was left alone with our children. I had a job and was trying to get back on my feet. “It’s the managers discretion” they said. Anyway got passed that and it’s been nothing but issues with this bank. They almost act as if YOUR money theirs. Try to go on a vacation and actually use your own money with this credit Union, it’s a joke.

JBBUNNY1: Banking done easy and with transparency. I had the pleasure of dealing with Denise and she was courteous and thorough. Couldn't be happier then I am with my experience with align.

Stephanie Dubin: Emelie was wonderful! She was extremely attentive and helped to answer any and all questions quickly and efficiently. Not only was she on top of all necessary paperwork, but she patiently explained what each were and also worked with the difficult sales team at the dealership. Highly recommend her to anyone!

Jessica Greenblatt: I have been an Align Credit Union member since the old days when it was under the old name. When we were unhappy with our current mortgage provider, we looked to Align and the process was smooth and personal. It felt like we were part of a family instead of just another customer number. The only reason for 4 stars instead of 5 is because their app and website could use some upgrades to make it a bit more user friendly.

Laura Henry-Zoubir: I went through Align credit union for my lease buy out car loan. They were so quick with providing me all the information needed so I could select the term length that worked best for me based on the interest rates. I closed on my loan less that 24 hours after stopping by the Haverhill Branch! I would highly recommend using them!

Meghan Barrasso: Very friendly and timely. I refinanced my car loan with them and it only took 2 days to complete. They are always there to help and easy to get in contact with!

Jon Lecornec: As always, it is a pleasure dealing with Align as I have in the past whether it was for an auto loan or a line of credit. Great communication and professionalism. Keep up the great work!!!

Stephen Beausoleil: Align assisted me with my lease buyout and gave me a car loan with a great interest rate. The loan assistant, Sharon, handled all the details and made it a stress free experience. I highly recommend using Align for your banking needs.

Deborah Fraser: I am a long time customer of Align. Whether it’s mortgage or auto loan (this time was auto) my search for the best services always leads me to Align. The rates are always one of the best going, they’re flexible, their site works properly and the people are always great to work with. Many extras when you go with Align, like auto advisor which was a lifesaver!

barry condon: If you are looking for a home mortgage, do yourself a favor, look elsewhere.Their mortgage department is horrible. It almost seems they don’t want to loan money. Instead of just saying no, they make it as difficult as possible for applicants. I have been a member of Align for over 50 years ( since NMTWCU) and was always impressed by good service.Not anymore!

Damaris Martinez: Terrible customer service!!! I called exactly at the time they open and waited on hold for 4 hours an they never answered my call!!! Then I called again because I was tired of waiting and the operator says they closed!!! Are you kidding me!! I have been waiting for a loan approval and to reply or answer my calls!!! If I could give a 0 I would!!

Nancy McCarthy: I have not been happy lately with the credit union and I have been a member for 20 something years, I have recommended many people there but things just aren’t as efficient & family friendly as they used to be. The final straw was I lost a credit card and they charged me $10 for a new one which I have never been charged for a lost or stolen credit card. Not only did they charge me but they never informed me so I had this $10 charge that I had no idea what it was for & it took 2 weeks & multiple calls before someone finally was able to give me an answer. I will however say that the people that work there in the public have been nothing but professional and kind.

Rene Hernandez: DO NOT GET A CREDIT CARD FROM JDCUDid like them at first but after all the years and headaches with this bank I will finally close my account. Final straw was getting a credit card through them, did a balance transfer and they did a cash advance instead. Called in about it and the person who i was speaking to told me its the same thing, NO IT ISNT. Its been about 3 weeks and my bank still hasn't received that money. They basically stole from me since now I owe $200 because they did a cash advance instead of a balance transfer. I don't even want to call in and deal with them over this.Update: cash advance was sent 2/05/2023 and it's 03/17/2023. Still no solution and I'm being told different things.DO NOT GET A CREDIT CARD FROM JDCU BECAUSE THEY MANAGE IT THROUGH A THIRD PARTY and the employees have no clue what they are doing

Blue Rain: I have their credit card and cannot see the transactions, "data unavailable", all I see is the amount due, I should be able to see the transactions carried out for the month, it's ridiculous!

Larry Gianakis: Greqt cd rate’s friendly staff

Kenny N: Worst bank ever don’t even bother coming here

melvin difo: This is the worst bank and worst customer service of all the credit union I have used never again

Brian Noel: I went to pay my national grid bill two different times and on National grids end it says my money was taken out but it never came out of my JDCU checking account yet so i spent some money paying other bills thinking my national grid money was taken out but JDCU never posted it so i got charged $30 ea. time and my national grid bill never got paid.

Jeff Freeman: Do not use this bank they overdraft for even .33 cents with alleged overdraft protection and got charged for 30$

Angel Granados: Great bank bad at providing ATMs, please provide walk up ATM machines for your customers people constantly inconvenience drivers at the ATM Machines and Nothing is done about it. You are putting your Customers at risk of injury due to lack of ATM Machines please resolve this ridiculous problem before someone gets hurt you know Masssholes reputation this has been an issue for over several years.

Marwa Alsaeedi: I was enjoying being a member of this bank until they changed their system. I feel I am loosing my money because I don’t know where it goes. I will close my account.

Dulce Maria: If you want to waste your busy Friday/1st of the month go ahead and walk into the branch. They will have you wait in a line filled with others who are in a rush yet only 1 teller available to help, mind you the branch is filled with employees who are sitting behind the computers chit chatting their Friday away while busy customers wait in line. Never again.

Gannon Bohenko: I enjoy being a member and I love all the things friendly faces I get to see then I go there to handle my bank.

Dingle._.: HORRIBLE CUSTOMER SEVRVICE BY I thinks its lisa or Linda but they had an attitude VERY disrespectful 0 out of 10 DONT GO HERE they dont help you out!

erin deloge: I scheduled an appointment thinking that would save me time, but I still waited 20 minutes and was late to work. When I checked into my appointment, the attendant practictically shouted my full name and my business for the whole waiting room to hear.

Justin O'Connor: This credit union went from the top of the world (locally) to a disgrace. Customer service, app, banking system, all went from 100 to 0 real quick.

Eddie Matos: I called the branch two times on two different occasions and waited 30-45 mins on hold and still have yet to speak to anyone. I called the 800 number on my card and they said they don't work with Jeanne Darc anymore.. what is going on with this bank????

Mato Iresh: Not like it used to be,they like charging on the overdraft fees alot,the dont even give you a few minutes to fix the issues like move money from saving or deposit,also the hold transactions till you go overdraft so they can get their fees.was planning to move my morgage to them but hell no! Thats why its no longer my primary bank.

Wayne Wyman: A+

christelle marcelin: This is one of the worst banks

Nicole Anderson: This credit union is not what it use to be. I made a deposit with cash back. I was not asked for Id. Then I made a withdrawal from another account and was asked for id. He knew me for the first transaction but not the second one? I messaged the credit union and they read it. No reply from them at all. Every time I have a check that requires a hold I tell them to place the hold on my savings. I get home and the hold is on my checking. My account is even flagged so they know to place the hold on the savings. Now I have to take time to call them and have them fix the hold. There is only one teller on covering the lobby and drive up. That is ridiculous.

Fomo CrypBO: We utilized JDCU as our mortgage lender and could not of been happier. Our Loan Officer Gerard Stevens was unbelievably courteous and helpful, as we were first time home buyers. He helped us throughout the entire process. We also decided to build a home addition shortly after and Gerard Stevens helped us secure the financing for the project and refinanced our mortgage for a fantastic rate, and we closed in no time.

Chris Frost: Very nice and machines easy to use. Everyone very pleasant that works here

emmanuella aka: Not a regular branch. But they were very helpful.

Neil Chol: I made an appointment to meet in person hopefully to open a savings account. I brought my passport, drivers license, and social security card! As well as current mailing, lease agreement, and car registration I just so happen to have with me. It didn’t occur to me until after my appointment that I realized the individual assisting me did everything he could to not have me open an account with here. Our meeting took longer than usual and he was demanding I provide him with very personal and sensitive information that wasn’t relevant to opening the account! After providing him with pdf’s emailed to him containing my personal bank statements (account numbers included) he told me my application would need to be reviewed further? I asked why, I’ve provided you with more than enough documents, his reply was “some people need more looking into.” I from what I’ve heard about this bank it’s a great place to start investing or a relationship with! My only issue and (warning to others) is be cautious of who they’ve hired.The gentleman’s name was Abel Martinez, and I’d ask that WCU train workers to remain professional when at work and leave any personal biases at home or in their private lives. I was denied not because of documentation, or ability to make a deposit… but “Discrimination that’s ugly, but true and also very sad.Discrimination: noun 1. 
the unjust or prejudicial treatment of different categories of people or things, especially on the grounds of race, age, or sex.”

Lil: They exploit their members, employees and the community. Truly demonic institution. I hope you crumble.