Best Cutlery Store Lowell Near Me

ariela erstad: I ordered a Le Creuset dutch oven from their online store and the transaction and delivery were so smooth. I received my oven in two days. I will definitely be ordering from KO again.

John Cannistraro: Wonderful selection of kitchen supplies, and the prices are the same as what you'd find on Amazon.

John Getsinger: Selection. Style. Function. Form. Personality. Worth a detour. I've been a customer of Kitchen Outfitters since 2015. These are the good old days!

carolyn soderstrom: Excellent. High quality products, knowledgeable and friendly staff.Good price range and selection. Some high end items, but also some very reasonable mid range items as well.After spending hours searching online for a decent poached egg pan, at a reasonable price (none had good reviews), found the perfect pan at this great local store.Highly recommend

mintaddict1: A wide variety of anything you could want for your kitchen. Great for gifts, too.Bargain hunters should ask for when is the sidewalk sale.

Iris Nycz: The other reviewers were right. I took a gamble and drove an hour to get to the store and it was definitely worth it. The selection was plentiful, the staff were really friendly, helpful and informative. Don't second guess visiting this store over others.

Jonathan Saldamando: Remarkable store with the upmost personal experience. I have been cooking as a hobby for many years but didn't know much on knives or pots. I was helped by a wonderful individual who I unfortunately forgot her name. But she showed me the different uses of a knife and different purposes for them. Also recommended a book on knives and even some breakfast food tailored to eggs. What a joyous experience. I will be coming back to kitchen outfitters to buy more knives and pots ready to get my kitchen ready to cook, hungry for more.

Charles Gardella: Went there with my fiancee recently while visiting friends in nearby Carlisle. This place has it all, great selection, excellent quality, good prices and a very knowledgeable staff! Looks like sur la table has some competition!😁

Zeke Cadogan: Best kitchen store and staff around. Only the highest quality products to choose from.

Sarah Benson: Great selection of all tools and items for the foodie, and extremely nice and knowledgeable staff!

Mira Whiting: I just got some knives sharpened and Kitchen Outfitters was lovely to work with -- great implementation of social distancing, and really clear communication of procedures, and the knives are great!

Dee Hamp: Top quality items. Knowledgeable people to help you. Stand by their products. Quick and efficient. A pleasure to shop here. Makes birthdays and holidays easy for people.

Bernard Farrell: Kitchen Outfitters is a fun place to visit with a wide selection of all sorts of cooking and baking equipment. They offer serving dishes, napkins, bowls, pretty much anything you might want for your kitchen. And they're prices aren't outrageous.I took a class with my wife called For the Love of Chocolate, which gave a potted history of chocolate and how it's made. We then got to see how chocolate is tempered and made some goodies to take home with us. Great fun all round. They have classes on knife skills and various types of cooking.The folks are very friendly and helpful, I've shopped there many times and always found it worthwhile.

Bobby Lyman: I love to even just look through the store for neat products. The help is knowledgeable and friendly. This is a perfect store for gifts and finding new products reviewed in the Globe.

Peter G: Outstanding selection, top quality brands. The owner and staff are extremely friendly

Jefferson MP: great store and the ladies that work there are very nice and polite.

Jim Cutler: Great store - really good selection across many items. For example, I needed a heat diffuser for a gas stovetop and there were 5 options. And the service is friendly and knowledgable.

Joshua Rosen: There aren't a lot of independent kitchen stores anymore, this is the only one I know of in the area. They have excellent quality goods and the prices are reasonable.

Eli Constantinou: Kitchen Outfitters is AWESOME! Extremely knowledgeable, helpful and friendly staff, great location, well-stocked with the latest and greatest appliances, cookware, gadgets and other necessities for your kitchen at great prices. Every time I’m at Kitchen Outfitters, I’m more and more impressed with their selection and displays. Check out their recently expanded store today. You’ll be glad you did!

Matthew Naughton: Friendly and convenient

Darin Perry: As a chef, I love this place.

Danielle Mooney: This store is always so well presented. Amber is a awesome lady, very helpful and informative! Always a pleasure seeing her in store and talking with her! Thank you for all the help in getting me what I needed!

Shelly Duggan: Great knives and Italian cooking pans are my favorite things here. Staff is always friendly. Saw some interesting toasters that I may go back to buy after some research. Check it out!

Pauline L: Bridgette was amazing. She Helped us with all our needs and helped us choose which pan fits our needs the most. Great customer service too. Very nice person! :)

Marpha Damon: Didn't really find what we were looking for. But it's a nice little store like you see on tv shows

Dan H: Very helpful, friendly, and knowledgable! Highly recommend :)

Leslie Harrower: Extremely knowledgeable sales staff. Very informative and helpful.

Murilo Paoliello: Best place for whom love knifes and kitchen apparels

pisoeuth nup: If your in the market for Japanese knifes like miyabi, this will be the cheapest way to get them. Very friendly staff and a lot of variety to choose from. These knives are super sharp and stay sharp.

William Hanna: Awesome, I bought some double wall pint glasses that work beautifully keeping my beer nice and cold .

Carolyn Koss Kasten: Great place to get excellent deals on first rate/high end cookware and knives. Excellent customer service.

Sagar Deshpande: On point

Henk Verheijden: Very nice store with lots of beautiful knives. Mostly they're very expensive though.

Amy Lin: The salesman was giving me a very weird dirty look. I got cut when I was putting a box back because I didn’t see that the knife was put there openly. The girl that works there was nice though

Joshua Rosen: I really like their knives and induction cookware however they've gotten to be breathtakingly expensive.

Doug Coombs: Not cheap, but nice kitchen materials - cutlery, pots and pans, accessories like splatter screens. If you don't see what you are looking for, ask them. They often seem to have more "out back".

Steve Baker: This may have been the worst customer service I've ever interacted with. Pathetic, particularly given the size and prestige of the parent company. Furniture delivery date lapsed several times, after multiple calls without any explanation, the product finally arrived - damaged. I am expected to re-package this huge item, as they simply do not offer replacement parts, and somehow bringing it to a shipping center. This is, in their minds, a clean and clear way to resolve the situation. All on my time and effort. Naturally, there is no route for leaving feedback to hold the company accountable so here we are on Google.

Kyle Friedrich: Was a great place to shop…not anymore. Terrible customer service on my last purchase. Won’t be back.

Lisa M: Stopped in to look at knives and kitchen cleavers. Met an amazingly knowledgeable staff person who was fantastic!

name unknown: Wee bit pricy for the average person

Meghan McGowan: I have my wedding registry here and one of the items I got seemed to be defective so I took it into them and they were so amazing about getting me a replacement and apologized for the inconvenience. You don't see that type of customer service much nowadays and it is greatly appreciated. I highly recommend buying your kitchen supplies here as they will always point you in the right direction .

Kendra M: Great customer service

Jennifer Hart: Bright displays, looks like spring

Paul lehmann: Jenn was the greatest help one person can ask for. l had a lost order, she made the calls found the problem and called me twice to make sure I knew what was going on. And got the order ASAP. Thank you for all you do. Best Paul L.

Madeline Wesley: Difficult time placing order and charged for postage when was picking up at store when it could have sent directly to home instead of me driving 45 minutes yo pick up.

Tom Rufo: Classy as always. Cool trendy new location

Walter Wojtak: Everything you need for your kitchen from silverware to cookware

Denise Mailloux: Woman was very helpful & knowledgeable about the item were looking for

Terry Love: This is the worst on line company to order from and then try to return something. I sent back a counter top oven back on Dec. 26th and still 6 weeks later still can't get my credit card credited. I didn't even open the oven,orginal box. I have called customer service 5 times and they say it is in progress . Do not oder anything from William -Sonoma. Repeat stay away , Walmart will be a better choice!! Take your business somewhere else, I spent hours of my time on this matter and they could care less.My next step is to report them the state. Not worth 1 star

Henry Hidalgo: Good product.

NHGirlathrt 14: Cute store, good products and the staff was very welcoming and helpful. We'll definitely go back.

Rachel B: The most underwhelming staff. I came in here NEEDING (not just wanting) to buy everything to stock my new home. I have nothing. Not one associate asked if my husband and I needed help, not even a “hello”. NOTHING. We were in the store nearly 30 minutes. I took photos of everything and I guess I will just order online. I hope the sales associates have a large savings account, because if William Sonoma sees that the store isn’t an asset, they will just close it and their piss-poor employees will be out a job. Insane.

Massmudman Rubicon1: If you love to cook, they have the tools for you! Very helpful and great pricing.

T B: Great customer service with very helpful associates. Have enjoyed shopping at this location for many years.

Scott Nealon: I love kitchenware

Dana Stanley: Love th8s store

Jin Song: I don't know... Good for killing a little time looking at random stuff you don't need and stuff that is priced way too high. I would say the candles do smell good here if candles are your thing.

Amanda Valenzuela: I guess I don't need to post anything about unfriendly customer service because there are already so many posted by other customers. Sighs...WS needs to do something. I hate to see them going out of business. I have been a loyal customer for over 20 years.

Rita Thompson: The customer service staff at this location is top notch. The staff is always super helpful, friendly and knowledgeable of all the products.

Andrew Nagelin: We love Williams-Sonoma and my wife had to stop in.Lot's of things said "buy me" and we could actually smell food. Probably from an earlier cooking demo.We spoke with a rep from Jura about their coffee makers. She gave us plenty of time and no sales pressure at all.

Dave: Not sure of the range of products on offer

Susan Stemper: Came in looking for induction-compatible cookware. Displays were not well-labeled, prices not posted for open stock. Staff person was unable to answer basic info. I may be back, but would do all my own research on their website and then come in only to handle the pieces to make my selections.

Desiree Cacciola: The William and Sonoma store in Lynnfield is always a great experience , whether it’s to window shop or buy new dinner/cookware. The customer service staff at this location is top notch. The staff is always super helpful, friendly and knowledgeable of all the products.

Deanna Cacciola: Was pleasantly surprised by the kindness and knowledge of the employees at the WS in Lynnfield. I felt overwhelmed by the espresso machine selections but the employees explained each machines features to me. Lately you don’t find this high level of customer service at the most finest restaurant but this team exceeded my expectations

Tand4gs valverde: Zero stars if I could. I purchased an item online and wanted to exchange it for a different color in store (which they had in stock). Um, no I could return the one I bought, by mailing it back and then wait weeks to receive the new one. I could also return it in store and wait 7-10 days to get a gift card mailed to me, which I then could use to purchase a new one online and wait weeks to receive it. They were so rude and acted as if I am crazy for expecting common standard business practices. I will never shop here again! Seriously it’s 2022 and extremely bad for the environment to add all of this wasteful shipping. Plus what customer would be satisfied with this ridiculousness. I should have ordered this from Target, Nordstrom, Bed Bath and Beyond, or any other normal business that operates in this century.

Jim Haynie: Enjoyed the customer service and jammed packed supply of Instapots and other merchandise. Thanks Jan for the great service today.

Jessica Angell: What a miserable experience. My husband bought me a wine chiller for my birthday, and I wanted to exchange it for a different style. I called to make sure they had the one I wanted in stock. They did, so I got my 6 month old in the car and drove out of the city to make the exchange. Surprise surprise, they didn’t have the one that i wanted (“Ah, maybe someone bought it??” whined the unhelpful manager. Unlikely. And don’t you think a competent person would have set it aside for a customer who said that they would be right in??)The exchange took forever because, in 2021, Williams Sonoma still can’t reconcile an online purchase with an in-store exchange. And then, the piece de resistance, I can’t make the exchange because my birthday gift was delivered more than 30 days ago. We thought that the return window was 90 days, but was informed that if the item had been delivered 1 day later, it would be eligible. Alas, it wasn’t, and nothing was to be done, because, unlike modern retailers, Williams Sonoma merely empowers their retail employees to aggravate and annoy customers, not help them.We’ve had a smattering of issues across all of the Williams Sonoma brands, exacerbated by return policies that seem designed to make the process as difficult as possible and leave you with a loathsome feeling towards the brand. If that’s the case, they’ve exceeded all expectations, and as sad as I am to swear off this brand, I can’t see myself making another purchase, despite the fact that I’ve shopped here regularly for nearly 20 years.

Suzanna Trabucco: Always enjoy seeing all the kitchen gadgets, cookbooks, and gourmet selection from waffles to drink mixes.

Ryan Fitzpatrick: Very helpful when purchasing kit hen equipment

Lisa Mc: Store was mobbed, way too crowded to enjoy

Will S: Tried to return a gift here with a gift receipt but was “past the 30-day return window”. Nothing on the receipt indicates needing to return the item 30 days after it was purchased.No options were made available, not even store credit. The staff were dismissive and unhelpful.

ƈʏռᏆɦɨǟ ʀօɮɨռ ֆʟօǟƭ: They didn't have knife guards and they offered to take the time to order them online (which I could have done from home) but didn't mention that they weren't in stock and would take a month to come. Had to cancel my order but one of the knife guards it was too late to cancel because it was already on its way but it's been 3 days and still not here.

emma yengel: Deb was extremely rude and then laughed in my face when I told her I didn’t want copper cleaner. Guess my copper plate I got my aunt was “dirty” and that it was “disgusting” that I was going to give it to her that way. Unprofessional

Courteney Holley: Deb, one of the associates, was incredibly rude to me when I came in. She literally laughed in my face over the item I was trying to buy as a birthday gift. Horrible experience even at checkout. Will not be returning.

Jane Howard: Great William Sanoma...They didn't mind us doing a bit of window shopping in the store...Great browsing.

David Laperriere: Store was closed for no reason. Despite being during their normal business hours.

Rebecca Pockl: They are excellent @ Le creuset. Knowledgeable , informative and great customer service!

Dorice tiako nzaaga: Super deal

Gerry Gan: A bit of sticker shock when you first walk in until you realize that everything is 50% off MSRP (the sticker). Good to know they also do resharpening of blades ...and not just for Henkel/Zwilling knives.

Sharon LeBlanc: Rebecca was super helpful and knowledgeable today and it was very much appreciated.

Noush K: The manager is the rudest customer service agent I have ever met. I asked her a total of 2 questions and she couldn't have been more rude or uninterested in helping.

alan griffin: Sale going on today!!!

Naomi Phillips: Nice store, great pots and pans

Curtis Sargent: Quick and accurate info for our questions and gave a good background our similar options that were seasonal.

Rosemary Allen: Excellent shopping in the rain.

Justin Tognazzi: Great quality product, you get the quality of what you pay for.

Ellen Lee: I love this place! You can get discount Le Creuset products here. Keep in mind the Dutch ovens are still expensive, but they are cheaper than retail usually. Also, certain colors maybe more discounted so you can decide whether color or price is more important for you.

Christen B: Got a great deal on a dutch oven that was on sale, but got it home and realized they had scuffed the bottom at the store. They stacked the pots on the display table so that the rough edge around the bottom pot scuffed up the base of the one above it. I had asked for one that wasn't on display, but they said this was the only one left. I didn't think to check the bottom. You can get great cookware here, but just make sure you check it from top to bottom before purchasing a display item.

Justin Miller: The combination of knowledgeable staff and the best cookware can't be beat!

Joshua Rosen: These are high quality pots at very high prices.

Paul Gibula: High quality whetstone knife 🔪 sharpening service.

Ronak Parekh: Got knifes sharpened, came out good as new. Highly recommend

Bruce Rogers: What amazing service the Local Root offers for knife sharpening. I had a favorite knife that got used as a cleaver and the blade was damaged to the point I thought we might need to toss it out. Brought it to the local root and was repaired to just like new! Thanks so much for awesome service!

Marisa V: Took 3 nice knives to be sharpened—they did a great job and they also buffed out a sharp and melted part of one handle, where a knife had been left on a hot stovetop (without me mentioning it). 10/10

David Potter: Super customer service, great selection, fun store!

Keith Morency: We had several of our knives sharpened here. Easy drop off/pickup process, reasonable prices, quality work. Very worth it! Keep your knives sharp people!

Rob McCarthy: Awesome store, staff is very helpful and knowledgeable.

Carolyn A White: Knives sharpened really well, nicks in one pairing knife removed, new sleeves for 3. Will be back in a year.

Justin Ouellet: Great store and an excellent place to get your knives sharpened.

Jason Steinberg: I have brought my knives here multiple times for sharpening as a professional chef. He does and excellent job, is very friendly, and has my business as long as I am cooking.

Doug Fleishman: I've been taking my knifes here for sharpening for many years. Never disappointed. Cannot say enough about both the service and the kindness of the team providing the service.

Kelsey Cassata: We got our knives sharpened here and are very happy we chose Local Root. Besides the store having everything you need for your kitchen, the knife sharpening was convenient and easy. They were ready within 48 hours and look brand new! We’ll definitely be bringing our knives back to Local Root!

Richard Longmire: Great products, great people.

sam donald: Get your knives sharpened to an exact average sharpness so you can bring it back to them 'on-average' every other week. The person who sharpens the knives is oddly disinterested of the knives' bevel. When I asked if the knife could be sharpened at a certain angle, he looked at me like: oh I use a belt sander so I can't judge the angle. 't's like I'm talking to a kid about importance of tying shoe laces. Apparently he is 'keen' enough to judge the angle if you choose whetstone sharpening -- for which, he charges a 2x more. You will marvel at how polished your old knife looks but it wont hold its edge!!! There are better option around Boston/Cambridge. Pass on this guy -- how I wish Stoddard's was still around!

Michael C: Store is very clean. Staff super friendly. They have nearly everything imaginable that you could need in a kitchen. They carry many different brands of the same product so you have options.

Daniel Santiago: Awesome knife sharpening service. Will be heading back soon.

Bo Williams: Wonderful knife sharpening

Greg Bosworth: Brought in two knifes for sharpening.. better than new! Thank you!

Martha Clark: Great selection

L. Sam Bishop: Love the store - really nice items for home/kitchen and great gifts. I regularly find things here that I haven't seen at other houseware stores (especially some of the chains you find in malls in the area). Also, I regularly take my knives here ... quick turnaround, great job (with nice sleeves when I get them back) and reasonable prices.