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1. Neighborhood Parcel Business Center - Tewksbury
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· 44 reviews
1215 Main St STE 115, Tewksbury, MA 01876
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Anne Marchina: Best shipping all over the world I will rate 10/10 they're very helpful and polite.
Hanson Webb: Great location and friendly staff. Thumbs up 👍👍
Yongbo Wang: I am a regular customer and I always receive VIP service here. Thank you, Sarah!
Leasing Office: I was traveling to Boston and needed to copy, fax and mail my documents to Germany, this office had everything I was looking for. Sarah was very pleasant to work with. I was able to do all my business there and free up sometime for traffic unfortunately! Great place, very clean, friendly staff and I am happy to recommend them.
joan “Nina” collins: Excellent service... easy drop off everything was explained in detail. Certification of destruction of records received as promised
Kenji Hosokawa: I have been using the Center's mail forwarding service for nearly 15 years. They have been reliable, responsive and trustworthy. I have some sensitive mail that is sent to the Center from time to time, and I can count on their staff being responsible and handling all such mail with care.
Judith McCabe: So helpful and efficient. I will always use Neighborhood parcel for my shredding needs, as well as shipping!
Art Barber: Sarah and experience were excellent!
Richard Frank: My first time dealing with a FedEx prepaid return. It was amazing how fast and friendly they were. Hope I don't have to return items again, but I feel better knowing that I won't face the hassles you hear about. Thanks for the service.
Vince Allo: Great customer service, very polite, and efficient! I will be back
Corrie Doe: Great service!! I had to return my Ninja air fryer to Ninja and had no idea how to pack it as the box it came in was long gone. I came in and the women at the desk helped me carry it in as I had arm surgery. She packed it up so well and it made it there safely. She was very clear on the cost of the packing. I already had a shipping label from the company. In a world where everyone is short staffed it was nice to see that there is still great customer service out there still. So thankful for the help and service.
Allyson Bechat: I have been using Neighborhood Parcel for the past couple of years for shipping and shredding. The customer service is very helpful, knowledgeable, and personable, and always try their best to meet the needs of the customer. I have never had a problem with them in all the years I have given them business. Definitely would recommend giving them a visit if you need help with shipping, shredding, or notaries.
Karl Marino: I have been using Neighborhood Parcel for over 2 months now shipping valuable and fragile packages. I have never had an issue with anyone complaining about time or manor in which my packages are delivered. The customer service behind the counter is amazingly helpful and transparent. The owner is very personable as well and very considerate. This Business is an awesome alternative to standing in line at the local USPS. I would definitely recommend this business to all my friends and family!
Melanie Shorrock: Excellent customer service. Great prices on packaging. They also sell stamps.
Daniel Moriarty: I brought a package here that had a prepaid UPS shipping label. They wanted 10$ more "fee". I just brought it down the street to UPS and I took it no problem.
jae Lee: I visited to drop off DHL package and to get the package label printed.Shortly never go there if you need to get the label printed because you can not get it done.
j d: Positive:Professionalism,Quality,Responsiveness,ValueGreat service! The staff is extremely knowledgeable and helpful! Pleasure to work with!
K Smith: Critical:ValueBeware: Advertises themselves as UPS drop off but charges $10 to drop off your package. Drive 5 minutes down the road and avoid the scam.
Zaid Ghandi: Very good service and fast and honest. It was very far away from my home it deserves. The woman there is very kindly and helpful
Danny Hebert: Awsome
tsarmatzis: Very helpful! Had a couple returns and the women helped me out to get the return labels from my emails to print out right there and it was nice and easy.
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2. DHL Express ServicePoint - Somerville
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· 15 reviews
162 Broadway, Somerville, MA 02145
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Tiffany Zhou: The service here blew me away. I was really stressed because I needed an urgent shipment sent overseas. The woman at the counter was courteous, patient, and knowledgeable, and she even helped me save $100 by repackaging my shipment into a smaller box. I wish every service experience could be this pleasant!
Anja Veterova: The employee was on the phone with family while dealing with the customer
Rocephin W: Francheska is an excellent customer service representative. She is very calm, patient, and resourceful. Thank you for helping us out!
Catherine Denn Freed: High praise for Francesca! She’s so very knowledgeable regarding DHL services as well as what to expect from customs in terms of duties and fees. She is calm, composed and a wonderful representative for DHL.
Alan Sze: Francesca was amazing kind and so helpful!
Jia Bloom: I went to this location to ship a lightweight package (about the size of a tissue box) to Indiana, and he told me it would cost $86!! That is simply ridiculous. The package is tiny and should cost about $10 maximum to ship. I'm not sure if the worker made a mistake on the computer, but I am appalled.
Evgenii Andzhe: This place has exceptional and excellent service. All of that is because of Francesca. She helped me a lot when I stop there to ship a package to South Eastern Asia. I will use this Service Point in the future.
Marlene Dorvil: Francheska is needed in every single DHL office across the board, she is the best . She is very professional and extremely knowledgeable about the job. She’s is very kind and polite, her customer service skills is excellent 👌 DHL Somerville is the best place to ship anywhere around the world just because of you Francheska. Great job keep it up 👍 I will certainly come back again. Thanks!
Mosena Jean: Excellent customer service, very clean and organize, Francesca is very patient and she answers all your questions.Thank you!
Luisa: I used this location to send a package to Italy and it got delivered before the estimated time. The place is clean and organized and they also take passport pictures so I got done 2 things at the same time. Friendly staff. Amazing!
Nicholas Paolini: Posted hours online and on the door says they open at 10am.. NOT TRUE
Harry Bass: Excellent service at this location! Both employees were very very helpful, professional and polite.
Regine Chrispin: Very helpful. Quick and easy
Rebecca Tapley: Friendly, fast, easy passport photos. Janai was great! Thanks!
Hanna Mogensen: Francheska at the Somerville DHL is truly the best. She went above and beyond to help me package and send my shipment. I ended up needing to follow up a number of times due to complications and she was always available to help. In every interaction she was courteous, kind, prompt, and extremely knowledgable. I have to be honest, my experience with other DHL employees has not always been so positive, but I will come back and ship with them again just because of Francheska- she can fix any problem!
Ada Sung: Excellent customer service! The agent helped us ship the packages overseas. She was very friendly and professional to handle all the required documents.
Elena Farini Quartara: Just shipped a big box overseas and the service was amazing. She was extremely helpful on every aspect of the process and I am very grateful for her and the service DHL provides.
Geraldine Evangelista: I went to this location to send a document. Francheska assisted me with my need, was very sweet and helpful. I would recommend this spot to anyone that needs to ship something. Thank you for your help.
Emer Dutra: 10:20 and it’s closed, no signs or information. Looks abandoned.
Rand Mahmood: Fast, efficient, and friendly service.
Ali Alsahybi: Fantastic service. Thanks to the agent for the due diligence to help process shipment.
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3. DHL Express ServicePoint - Boston
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· 247 reviews
420 E St, Boston, MA 02127
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Hanson Webb (Audio Clicks): As a loyal customer of DHL, I am writing to express my deep disappointment and frustration regarding my recent experience with your company. I had scheduled a pickup for my shipment, trusting that DHL would be reliable and punctual as promised. Unfortunately, the driver failed to show up at the designated time, and now my packages will be delayed.This is not the first time I have encountered such an issue with DHL, and it is becoming increasingly difficult for me to continue relying on your services. I have other courier options available, but I chose DHL because I believed your company to be reliable and efficient. However, this latest incident has seriously shaken my confidence in your ability to deliver on your commitments.Please understand that my time is valuable, and now I am forced to reschedule the pickup, causing further inconvenience and potential delays to my shipment. I hope that you will take this feedback seriously and address the underlying issues causing these service failures. In the meantime, I will have to reevaluate my choice of courier services for future shipments.
Mariam: Horrible company. I stated instructions for the company, I did not receive a notice 10 minutes before they came nor did they ring my door bell. This resulted in my package being stolen. Never again !!
Stephanie Delaporte-Mathurin: Destroyed my order and won’t answer any of my repeated emails
pamela vasquez: the person who do customer service is racist is a old lady she work in e street boston she very inrespecful very racist make funny about my accent she dont want to give my package that I pay , she was totally a inrespecful in front of the other clients , she put me to wait for to give me my package that I pay the name is , Michelle , and when I ask the name she said tha she know my name too , my address was in the packcage , should I report this to the police because I feel unsafe situation
Uconn Alert: The customer service is fantastic and helped me send out my package with ease!
Alexander Brunet: DHL is honestly the worst company I've dealt with. Two days in a row they've "attempted" delivery. I had my door wide open with my house light on all day and never seen them pull onto my road. Never once attempted delivery. Two days in a row now and I still don't have my package. I'm guessing the driver wanted to cut their shift early so they just say they attempted delivery and that's it. What a joke. Calling them gets you no where. Good thing this isn't time sensitive I guess. Take your business elsewhere.
Lady Aurelia Goldethwaite: i received an email stating my items had been delivered “in my mailbox. Nothing arrived I do not have a mailbox -only a door slot. DHL does not recognize my tracking number and there is reference to delivery to Ling Beach California when i live in MAso sad.
Aaron Fuchs: Said “Delivery attempted but no response at Consignee address” but I’ve been home all day. Delivery driver didn’t knock, ring my doorbell, nothing. I was watching my delivery status like a hawk and sat next to a window and never heard or saw anything. Utterly ridiculous and I’ll never be using this service again.
Mingyue Lao: Update：I submit a request to leave with security guard and included some comment about my situation. It was delivered the next morning. But it was still one extra day late for my situation which cause me to wait for another week and extra cost $$.Previous comment：Never able to find a number that can link meto an associate. My package is on hold for two days and it‘s an important package that I need with strict time frame. I know it’s holiday season，but theres no option to schedule pick up and the number for the dhl location keep linking to this robot. Probably one of the worst customer service.
Ariel Sokolovsky: Great customer service with a smile. Highly recomended.
Kimberly Pierce: Today is December 12th my package was supposed to be here DHL Express on December 2nd was held up in New York then I was his it was held up in Boston cold air over a hundred time speak to 100 people not one of them gives me a straight answer they're going to put in the claim that gonif locate my package they're going to find out why it's been held up they're going to do this are going to do that needless to say I have no package no answer and I'm out $200 DHL Express is the worst experience I've had in my life.I can say from experience this is the worst most unprofessional company I've ever experienced
Jalissa Costa: My package was sent back and forth between Dhl and 3rd party carrier multiple times. Just for the package to be marked delivered and never was. The package was marked delivered and scanned as shipment on hold in the same day.
Danilo Estrada: Good!!!
bunifah jackson: This place is a sick joke
lahens merant: Ms. Lisa was nice, kind, patient to me when I entered the office. That said, I do believe she has the qualities of a good worker at DHL!!!
suzan imren: Amazing service. Thank you, ladies!
Fakeyy: Signed up for signature release and for the package to be dropped off at my door. Driver left after 5 minutes and never left my package. Called me told me he was "too busy" to look for my apartment so he just went to the front office and I never came so he left. I will never be using DHL again and I hope noone else does as well.
Jadine Greenaway: Michelle was wonderful! She made my transaction super easy and effortless. Cheers Michelle!
Tricia Thomas: My favorite DHL in Boston . Michele R. is excellent and extremely efficient. Her customer service is outstanding !!! I’m a regular at the DHL on E Street because Michele is just the best!!!!! I ship packages all around the world without an issue.
Pedro Roboto: They were very arrogant.
Peter Bilenko: Amazing staff & service!Quick, professional & answered all of my questions/concerns knowledgeably.
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4. DHL Express ServicePoint - Manchester
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· 43 reviews
151 Zachary Rd, Manchester, NH 03109
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David Zhang: Jeanette was really patient and helpful. We couldn’t have gotten our shipments done without her!
Thelonious Monk: Everyone was was very friendly and helpful.
Liam Holt: Great people here and better service
Lana Haidar: Very friendly and professional staff. Thank you for making my shipping process quick and easy!
J P: Unable to follow instructions from the shipper and delays receipt of packages shipped through them. Spend a little bit more money and use a more reputable shipper.
Kristine Topliff: Always very helpful and pleasant.
d p: The delivery guy slammed my package on the mailbox across the street not even at the right place and didn't care about my package.
Samantha Kelly: I came here to pick up a package. The service was quick and friendly.
Jeff Graham: Very helpful. Honest.
Clay Camardo: Horrible service. Packages are always delayed from this Service Point. Handoffs to "third party agents" (USPS) are a mystery, never updates, never on time. Not very "express" service. Customer service is not helpful at all other than to give you some generic reason why your package is delayed and how sorry they are for the inconvenience. Apparently if you just say "Sorry for the delay and inconvenience" that makes it completely okay to have sub standard service. If I had other shipping options I would use them.
Ramachandran Nair: The package came damaged. I ordered 6 bottles of coffee and 2 of the bottles were broken and the coffee powder was all over along with pieces of broken glass. It was a mess.
KatNYC: Paul is one if the nicest people I’ve ever met! Very efficient. Thank you DHL for the best service
Aisha Love: Excellent service
Mike Clater: I had a package that was shipped internationally via DHL to my apartment. Using DHL's own instructions, I put that the package was not to be left unattended and that it was to be left at the leasing office. Sure enough, the package was left in the lobby of my building (right next to a sign that even says don't leave packages there, ironically) and the package was stolen. And to boot, when I called DHL, they said they wouldn't do anything about it.
M'dhou Hakiz: I love them
Liz: The wrong tracking number was assigned to my package at the Manchester Distribution Center and DHL can only say contact USPS. There is nothing USPS can do to resolve a tracking number mistake they didn't assign. Very unhelpful and I still don't know where my actual package is.
Jennifer Walsh: Very helpful for what I'm doing. Thank you!
Stephen Provencher: Great
jilly bean: I would give 0 stars if I could. No customer service. I still don't have my package, and it has been 8 days. Now trying to find it with USPS, at least they help!
Tony Barone: Never got my package on delivery date.
David Adedokun: Helpful and patient staffs. They took time to find my package's destination address which was difficult to find on their new system. Package was also delivered within the promised time frame.
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5. Shipping & Receiving - Stoneham
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· 1 reviews
95 Maple St, Stoneham, MA 02180
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KNzilani -: Giving it a one star. There’s a very arrogant lady. Was here for a return, first there were people before me. All were served. Then it was my turn , i had to wait for the ladies to fix a broken drawer. After they were done , one the ladies asked if i had tape for my package☹️. That was really strange, been to different stores, my packages with a qr code are always accepted as they are ( in original package untaped). My sister has had an issue with the same lady. My one star goes to the gentleman who’s there at times, he is friendly.
Max GC: I just hate coming here for any reason. There is always some oddly specific thing that is happening and we’re stuck in line for ages. Computers never have right info.Lady clearing is overworked. I feel for them I do. But company should hire one more staff at least to cover time. Drop offs are easy if you could do it automatically or something. Would save huge line from forming.Their whole process is Archaic beyond belief. I wasn’t quite ready and I guess my phone wasn’t bright enoughWalked away to scan someone else. HUHNope. Last time I come here. I miss the old rude owners. At least he got things done
Olga K.: The google navigator instead of this building shows the neighboring one. Corrected the error.
mamun rahman: I went for notary this morning 05/27/22. It was simple notary for my daughter's school. Customer associates was extremely rude and hostile behavior to me. Her attitude was like why I am here early morning to do notary. She was yelling during notary front of other customers. I was so embarrassed. She charge me 45 dollar for simple 3 pages notary. I am assuming owner does not come to store at all.
Rick Hollingsworth: Incredibly rude clerk behind the desk. At every UPS store in America I have been to, for the last 20 years in business, I walk in with a labeled box and drop it off without incident. This is the first time in my short life that I have experienced someone like this clerk/cashier that told me “I need to wait in line like everyone else” (which makes absolutely no sense). Perhaps she can’t handle multitasking or talking while typing, however even if you have to drive an extra 30 minutes you’re better than off dealing with the sour prune that I experienced today.
Lynn R: Never had an issue here. Always friendly and courteous! Plenty of parking.
Ashin Zhou: 2 dollars for taping a box?! And they just did without my permission!
Anne Medina: Its close to my house so I come here. BUT NOONE ever greets me. They are super slow. And if they are with a client, they do not say it will be a few mins. Just act like you not there. My drop off takes seconds, and they coyld multi-task but do you think they do? NOPE.I'm thinking I would rather go to woburn.
Michael Ste. Marie: Shipped fromthis location several time with no issue. This time, I needed to return a package that my company sent me. My company provided the return label and box, but I didn’t have a strip of tape. She wanted to charge me a $1 for a 6” strip of tape. Not happy. Going to another UPS location that won’t try to gouge a customer.
Felipe Moskorz: They tried to charge me 30 dollars for 30 printed labels(1 dollar each) I paid 3.00 dollars for the same service in north reading.
Askar Aituganov: Great customer service and friendly professionalism. Accurate and efficient service. I came in on Thursday, close to closing hour 7pm (around 645pm) and Ray was so helpful with my Amazon return package. She explained everything and quickly put everything together to have my shipment ready to go (to be sent out the next morning). I was very happy to have come to this UPS store and recommend it based on my experience with Ray.
Ashutosh Sharma: The owner is very rude.
Tina Trimarchi: I have never written a bad review, ever. Debbie is literally the rudest person I have ever dealt with on two occasions. She was so rude that even though I live less than a mile way I go to the Woburn location and will continue to go there. The customer service was amazing in Woburn! The individual I dealt with in Woburn informed me that what Debbie told me was protocol, he has never heard in his 24 years of employment with the company.
Cynthia: The two women working on Friday were extremely rude. They couldn’t even say hello when walking in and just stood in the front looking at you like you were a bother. Place was not even full for them to be rude! Never met such miserable people. You both should really be kinder
Leah Johnson: Please disregard any review from 3-4+ years ago from the former owner. New owner is the best woman I’ve ever worked with. UPS can be a difficult corporation to work under, but this woman and her staff go absolutely above and beyond to work past that and help each customer with whatever they need.
Jorgera bass: This is a terrible place to do business with, stay away from this store! There are many other options very close. No one knows what they are doing, the owner is very very rude, they misplaced a passport and tried to blame on the USPS even showing on the tracking number was delivered there. After going back and forth they found it but I just don't want anyone to go thru the frustration and headaches they caused me.
Benjamin Burns: The store staff and manager were incredibly helpful and kind. The Stoneham UPS store is by far the most friendly and professional location in the Greater Boston area.
Shirley C: The 3rd ups store I tried to stop at and the only one that didn’t have a long line outside, and parking! As I was walking towards the door, the young man with glasses behind the counter came around just to hold the door open for me and my large box. Not only was he extremely polite, he was super patient with me and my 5 different Amazon barcodes and explained the process to me while doing so. You definitely do not see customer service like that nowadays and it really made me happy. Consider a raise for this young man!
Pauline: Kind and helpful staff! Thank you for all your help today :)
Linda Malsbury: I lived in Stoneham, MA for 1 year and rented a mailbox at the UPS Store. I found the owner, Jennifer, and the entire staff to be professional, friendly and accommodating. From sending and receiving packages, to efficient mail services, it was an overall pleasure to deal with them. Thankfully, I always left with a smile. I'm sure you will too. 5-star service!
Ross To: The staff Debbie was very unfriendly to me, since I was a first time customer to deal with some payment's problem. (One star for another staff because she is very friendly and professional.)
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6. Postal Center USA - Tyngsborough
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· 16 reviews
440 Middlesex Rd, Tyngsborough, MA 01879
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Mary Wood: Great service!
Kelly Will: I came here to ship something DHL to Cambodia. The recipient specifically requested we use DHL and unfortunately the address they provided did not appear in the DHL system. The person who helped me went above and beyond helping verify the address and getting it squared away in the system. I felt bad as a few other customers were waiting while we troubleshooted and he very kindly took my phone number and told me he’d investigate further and call me with an update. An hour later he managed to figure out the issue (and i think is now an expert in greater Phnom Penh geography) and took my information over the phone and got the item shipped. He even mailed me a copy of my transaction receipt. Nicest guy, best service, wouldn’t use anyone else!
Nancy Cutino: We have always had great service here. Joe is welcoming and continues to provide excellent service. Love this business!
Adio Mobolaji: Excellent customer service
Kent Sharp: Very helpful, lots of options.
Sai Rudrangi: Great customer service
John Barry: Positive:Professionalism,ValueI come here to ship my most important “family” packages. Joe and Jean are always friendly and professional. I look forward to stopping in every holiday season with my bag full of gifts.
loral incorporated: Positive:Professionalism,Quality,Responsiveness,ValueGreat place to ship and/or drop off packages. Always friendly and professional! Convenient hours and location.
Joe Salvucci: Just found this review. Although old, I had to respond. I have been a Notary for over ten years and I play it by the book. No exceptions. This gentleman came in with documents already signed and initialed. It was an out of state document he couldn't or didn't want to tell me about. When I notarize a document I need to see the person write their legal name in front of me. that's what the state of Massachusetts wants. Bottom line I wouldn't do what he wanted me to do. So who is incompetent?
marc shonubi: Before going to the notary public at this location, try everywhere, anywhere, but here PLEASE. TD bank will do it for free.I couldn't decide if the kind gentleman in this location was incompetent or just flat out bigoted. I detected hints of both. Go here at your own risk, especially if you are a person of color
Melissa Gikas: Love it! Always very helpful!
Alex LaHurreau: Nobody present in the store.
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7. American Postal & Shipping - Lawrence
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· 33 reviews
2600, 317 S Broadway # 5-34, Lawrence, MA 01843
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Barry Michel: Great. Place. Good. People***
ELINOR RIVERA: Buen servicio
Beth Watkins: Had to send an envelope next day - could not get a price on cost to ship???I blame FedEx!Took me 3 days to find a place that knew anything - & FedEx screwed that up too!The people in the store were very kind & helped me as much as they could.
Samantha Doyle-Sharma: Very kind and helpful staff. They were very patient and sweet, doing their best with me and I saw how good they were with other customers as well.
Sandy Brito: Exelent
Louise Benson: Always pleasant and make shipping so easy.
Darlin V: The lady and husband are very friendly and professional - I walked in and was all settled in less than 10 minutes.
Lacey Triana: Store is very convenient it's closer than the post office. Friendly.
Javier Rivera: Old fashion great service, quick sercice,great prices from John and Mary
Nancy Alon: I always go there and have never had an issue. They are both very polite.
Illuminati 111: If you want a great place to receive your Amazon or mail this is the place to go.
Robin Tavarez: Bien responsable.
William Fernandez: Need better representatives
Jerez Electronics: They lady and the husband are amazing people! The true meaning of good customer service!
Maricell Butler: They are very nice people polite. Very helpful i recommend them for ups shipping
Stephen Hayes: I paid for overnight fed ex and my package never showed up. the recipient was in a hotel and was checking out the day after the delivery was scheduled. i have never used them before this and will never use them again.
Robert Arsenault: Great people and service
Richard Mailly: Grateful staff
Megan Stewart: The kind, friendly, helpful owners make this place the only place I will go to ship packages!
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8. NPC of Revere Authorized shipping Center for UPS, FedEx offering DHL Services - Revere
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· 68 reviews
189 Squire Rd, Revere, MA 02151
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9. DHL Express ServicePoint - Boston
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· 4 reviews
90 Massachusetts Ave, Boston, MA 02115
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