Best Mailbox Rental Service Lowell Near Me

Hasan Uchchas: New people are extremely rude. They charged me $21 for a return, I asked her if it was that much just for the box politely. She replied "YES!" acting like I asked the dumbest question.

P. A: The customer services person at drum Hill ups is very rude and not helpful at all. She needs to learn some manner first then work at these types of job.

Renato Tortora: Avoid as they will charge you for complimentary services. They wanted $2.00 to attach my pre-printed label to the box.The label was printed UPS page. The page also gave the option to just show a bar code to have UPS Store print the label. The only instructions were to drop it off at any UPS location, store, etc... In the shock of this pathetic money grab, I left and went to the highly recommended UPS Store in Nashua NH at 131 Daniel Webster. The NH store has always been very friendly and helpful. They have always taped my labels without any fuss.As an additional note, when I went back home, I looked everywhere in the email and the page where I printed the label. There was never a mention of needing to attach the label to the box or any charges of any kind.In retrospect, I should have held up the long line at the lousy Chelmsford UPS store and retrieved the email with the link and open the page and have them scan the bar code to print a label. I am sure those labels cost more than about 10" of packing tape.This is obviously this Store's money grabbing policy as other stores don't charge. Stop supporting this store until they change their greedy money grabbing policy.

Andrea Hoyt: Rudest people I have ever met! I brought an Amazon return in to the store. The woman behind the counter motioned me over and said, ”Put it here” pointing to the scale. I thought she mistook my box for something that I was trying to pay to ship so I told her it was a return. She grabbed the box, put it on the scale and in a patronizing , high pitched, sweet little voice said ”There we go” like I was a 10 year old. I just stared at her in disbelief and held my tongue. I have been in there before with a return and the guy didn’t say one word, just pointed at the counter, scanned the code I had and handed me a receipt. If you expect to be treated like an adult or a human, don’t go here!

Tareq Ghaith: I went in with a package with a prepaid label and just needed to tape it. In the past I used to take it to any UPS store, ask for the tape and tape it myself. This store told me I would be charged 2$ to tape the box!!!!. I immediately stepped out and went to another UPS store where I know I could tape it for free, and did that!!! It looks like it is not a UPS policy to charge the 2$ but only specific to this store.Another thing, there is a Fedex Store just a few blocks away. The returns with Fedex is really so pleasant, they just take the box from you in any shape, tape it and fix it and place the label on their own and ship it!!!!

GAIL HALLIGAN: Returned an Amazon package today. Alex was very helpful and got it done quickly. Thanks for a job well done.

Melissa Albano-Davis: Worst service ever. I printed my own shipping labels, prepared my packages, brought everything to them ready to go, and asked to use a piece of tape - which I was informed they were now charging $2 for (this was a small piece of tape to seal one small box, which I had purchased from them, and also had paid them for the shipping fees for). Then a week later, I called with a question regarding a package that appears to have never been shipped out, and the woman cut me off before I could even ask the question, going off about 'how could they possibly track the thousands of packages that come through their doors". Perhaps when you're handling shipments for people, you should have some interest in caring about how those are tracked and not yell at customers over the phone who have done business with you. Will. never. use. this. store. again.

Jillian T Doyle: I’m sad to say I don’t have her name but the blonde woman with short hair is so kind and helpful. I have been to the store two separate times and had her assisting me and she is pleasant and goes above and beyond with assisting customers. Always busy, but she flies through the line as well.I feel as though she may be a manager, because when she was working, the other employees were also happy and pleasant. She’s definitely a leader and makes the store Pleasant Place.

Beverly Adams: Everyone is always so nice and very helpful especially Laura! I have always had a good experience every time I've gone in with every employee.They always put the customers needs first!!!!

dhoom chawla: Was there to drop off a package and noticed that packaging tape was loose so I went to the counter and grabbed a sealing tape dispenser, and as soon as I grab it one of the employee short heavy girl shouted at me that " you can not touch that without permission"I said okay and put it back and when my turn came I want to her and ask for a piece of tape she said they charge a taping fee of $2.00 !!!There was no sign displayed for that, management should teach and train their staff how to behave and treat customers.Since then I am not going there anymore, taking my business to someone else. One less customer is less work and less stress for you guys, no customer no business, no business no employees, haha

Shannon Armijo: Honestly the friendliest UPS store I've been to!

Manuel Andrade: Best UPS Spot for drop offs I use them all the time good group of peopleBig guyWith the beard is my dude. They get you in and out.Highly recommended

Jônatas Santos: Usually do all my international shipping with UPS. Guy with a beard was rude & short. Kind of hard to support UPS when employees kind suck.

M Cleven: I love this UPS Store! Why? Because although I think I'm closer to the actual UPS facility on Brick Kiln Road, I have not had good luck there. On the other hand, this UPS Store at Drum Hill has always come through for me. Friendly, efficient, and helpful, too! Sometimes the line of customers is a bit long, but my experience is that the line moves pretty quickly. And just maybe, the queue is long here because other people have had an unsatisfactory experience elsewhere and rely on this location to get their package to where it needs to be.

Fe Me: I usually drop off at the one on Brick Kiln Rd but decided to stop by Wednesday afternoon since I was in the area and the other location was closed by 3:30. They were a bit unprofessional and not as pleasant. Will definitely continue going to the other location.

Apurva Mody: I have enjoyed doing business at this UPS Store 3358 for over 15 years. The staff is phenomenal and extremely helpful. They always go out or their way and give me their 110%. My packages have been safely delivered. The store reps have saved me a ton of money on shipping costs. They have my special order photocopies done on time. They have helped me time and again with notary services and my mail box needs. Thank you so much !!!

Itchababe69: I was here not to long ago...it was a little busy....2 registers were on...the 2nd register seem to be in training....what I found to be rude is the phone ringing...obviously no one could get to the phone because of it being so busy...the phone rang and rang...when it didn't get answered they would call back repeatedly and would continue.... non stop. Common sense would tell you that there busy and can't get to the phone..... whoever the caller was I guess couldn't figure this out......there action proved this....this is very annoying to the customers and I'm sure the staff as well.... common curiosity goes a long way

Amazon: Literally forwarded my calls ! Very unprofessional

Yannis Spyrakis: Decided to go to Chelmsford UPS before it closes. Service was awful to say the least.Customer service lady: Didn’t give me the labels to double check them as they are supposed to do, didn’t help me to send an email from my phone so they can print my label since I told her that I didn’t have my glasses.Sorry about my review but I’m not the only one.

Shaniece: Great service and the employees are extremely nice and helpful! One even helped me bring in a heavy package from my car and into the store. They were all so patient and willing to help. Super friendly. Would recommend to everyone!