Best Internet Service Provider Lowell Near Me

Ron Rcgtiger: In and out right quick

David Shaw: Good customer services

charlz rath: worthless. not the store, just generally as an isp

DraMatik Gonzalez: Convenient and resourceful

Jennifer Craig: Great staff super-friendly in and out

Anthony Catizone: If I could do without cable I would 😩

Jaime: How much is the 10G Network?

Azadur Khan: Ms. Carolina of Xfinity, Lowell is professionally sound and very knowledgeable. She addressed all my issues related to Xfinity phones.

Joann Martin: Went in plain st. Storeon News Years day. 5 employees present no customers in store. Woman that approached us seemed to not to not know what upgrading ours phones meant. ? We enquired about iPhone 14 max. Gentleman at desk explained it could be ordered and shipped. We had questions on marked prices. They all were higher than posted on line. They told us online prices were for new customers only. We left saying we'd come back. The customer service was very bad. They could have cared less if we were there or not. VERY disappointed!

Anelyse Piani-Hohmann: Ricky was great. Explained everything in simple terms for me and was very friendly and helpful.

Lennie Luz: Kim Possible is the best

jblair7294: I am sure the employees at this store location are excellent, this review is about Xfinity Internet remote customer service.It is nearly impossible to reach a customer service representative with Xfinity via phone. If you are deciding on an internet service, I urge you to use a different internet provider. It is disgusting the profit these internet providers collect, there is NO EXCUSE why they cannot provide even mediocre customer service.

Michelle Coughlin: Nice store and friendly staff

Breanna “Brea” Lakin: Had a pleasant experience with Gabriel. He was insightful and genuine when helping my Nana and I with her services. Would def. Reccomend.

Oscar Ortega: Service is horrible customer at the store Wait half an hour and there was multiple people doing nothing at the store

Malina Coleone: Honest truth I hate xfinity. They overcharge you, unless you're a new customer that's when you get good deals & promos. I went to cancel my cable services and my experience went smoothly. The workers were nice and friendly. I was helped by Michael S, such a sweet kid.

Anthony Velardi: Michael and Carolina are the best! I went in only to pick up a router for my Wi-Fi, and they set me up with Xfinity mobile to save me $40 a month on my cell phone bill and Wi-Fi service! This has been by far some of the greatest customer service I’ve ever experienced. Carolina was patient and suggested that I bundle my cell service with Wi-Fi to save money, and I’m grateful she took the time to inform me about my options. Michael had great customer service skills, and I’ll be surprised if he isn’t promoted soon - he made this entire process smooth and answered every question I had quickly and with a smile. Thanks again Michael and Carolina!

Theresa Batten: Fast, friendly staff and service.

Vath Na: Ridiculously clueless associates, no clue what they were doing. Update payment on wrong account and refused to look at the email about that changed.

kyle casey: I ordered 3 iPad minis, one didn't work. Went to have it checked out, sat for 2 hours waiting for service. Didn't receive any service, help or otherwise. But be damned if they don't check you in at the door!

Chassidy Anderson: Zach was awesome! Took care of the situation quickly, was pleasant, and answered all my questions! Thank you Zach for making my upgrade easy!

Deborah Hayes Productivity Coaching: The worst… dirty worn out store. Terrible experience, would not recommend.

Jan Lee: Terrible service!!! Especially the manager is horrible. I bought a phone about 5 months ago when they over-charged me due to their credit card machine problem. They said they would issue a refund. It didn’t happen. I called multiple times and even visited the store to know the refund status. No refund was made after all. I eventually talked to the manager recently at the store who had no sense of a service mind, answering my questions with terse “yes” or “nope.” I can’t believe there’s such a terrible store in Westford. Don’t even bother to go there. And it’s a retail store not a Verizon associate. So if any issues after a purchase at this store, Verizon customer service can’t really help because the store has nothing to do with Verizon. This store just sells phones and other equipments. There’s no such thing like decent SERVICE at the store. Once they sell a phone, that’s it!! If you need to buy a phone, go to the one in Nashua that is directly associated with Verizon. Don’t even bother to go to this Westford retail store. Anyhow, I never received a refund for the overcharge made by their mistake. I don’t think they ever processed the refund from the beginning. It must have been some sort of scam.

Keegan Gallant: Thus is not a Corporate store, but a franchise. I was ripped off at this location and suggest all stay clear.If you chooseto support Verizon I would suggest a corporate store.

Sarah Rolph: I walked out. The kid who started to try to help me had a terrible attitude. None of the employees here seemed to have any sense of customer service -- they were even fighting amongst themselves!! I wanted to activate a new phone. I didn't know my pin from way back when I first signed up for Verizon, so they said they couldn't help me! They told me I had to call customer service to reset it. The kicker: when I called the number they gave me, it turned out that's not even correct, you can't change your pin over the phone! You have to go to the website. They had plenty of computers there so that could have happened right there but apparently they don't know that. Hard pass on this place.

Christopher L. Wilson, of NE MA: Staff was very helpful in helping me solve my router problem.

Joann Marion: Terrible service, do not go to this store. Very poor customer service. They wait on other people while they are supposed to be waiting on you, leave you alone waiting for service, don't give you necessary information, don't go over your bill. We had to go back 4 times to complete our purchase and finally ended up going to another Verizon store.

Joshua Rosen: Good friendly service

Sinan Uguz: Was all lies

Gabriel Dantas: Bad customer service.

Fab Trav: Zach is an amazing Verizon associate. He was extremely helpful in setting up my new iPhone. He had amazing communication skills throughout the whole process. I highly suggest this Verizon store, they deeply care about their customers which is rare.

Cheryl Getsick: Will advise anyone considering going to this location to find another. Would never shop here again. To begin to explain Would take hours!

Nathan Bak: Positive:Professionalism,Quality,ResponsivenessIan was great. He was extremely helpful, knowledgeable and, above all, patient.

Kimberly Chan-Hernandez: Quick service

Jose Lench: Great place, had to drive to this location after driving all the way to the danvers location and being turned away, this location went above and beyond and helped me over the phone as I was driving to them so I could be all set when I get there. Will go to this location in the future for any needs.

Chiu Oan Ngooi: Well spaced out - for good social distancing. Very helpful and efficient service today - to return Fios equipment and confirm Wireless unlimited data deals.

Steven Rogers: Critical:Professionalism,Quality,ValueAbsolutely the most misleading and rude human trashes i've ever met in my life, they should be sued and closed down permanently for misleading customers and charging them unwanted fees

Elizabeth Merlino: Critical:ProfessionalismI drove 45 minutes to get to the store to do a return and even though their hours if they close at 7 the employee had shut off the lights and locked the doors by 6:55. He told me that they were already shut and there was nothing he could do. He was very condescending and it was very unprofessional.

Joe Ientile: Critical:Professionalism,Quality,ResponsivenessCalled twice no answer drove to store not open but web site says open

Ted B: Bought a new Samsung S8 here that failed a month later. They then sent me to the Samsung people for the warranty Samsung , using the phones IMI ID number determined this was not a new phone but one activated 2 years ago and had no coverage. I finally got the phone replaced with a new one. buyer beware at this location..

NELLYS GARCIAS: Hay empleados q no saben dar la informacion que el cliente necesita por vender cometen fallas

soranlly lora: Excelente servicio

Orlando Diaz: No restroom for the customers. They tell you go next door to Market Basket to use their bathroom. I being waiting for over 30 minutes and afraid to lose my spot if I go bext door. Thank you Xfinity for caring for ur customers

Denise Mailloux: Agent was very knowledgeable, helpful and so professional helped with our questions and concerns.

Michael Santos: Great people shere.

Adrian Nkrondem: Fast services

Jacqueline Walton (Jacqui): They were not able to help me with my problem.

Lance Thebodeau: For $117 a month I'm supposed to be receiving "gig speed", contact these rip off artists and they send a tech out. He examined all connections and hardware. Determined that the speed is coming in, and could visibly watch the connection still be throttled. My hardware is capable of 1200+mbps downloads and 300+mbps up yet its throttled every time it crosses 640mbps on my ethernet line, the firmware currently in my modem is provided by Comcast and is no longer allowing my hardware to use more than half of its capabilities..... Netgear flat out shows this unit running Comcast provided firmware! I hope that fiber and wireless put you out of business Comcast!

Silvia Soler: Gracias por sus ayuda me es muy útil me ayuda mucho que el señor les bendiga 🙏 siempre.

Frank Fligg: Very Nice Place, Had Too Wait For a Rep For About an Half an Hour. Pick up and Drop Off Equipment. Very Knowledgeable Representatives.

100 Proof: Very unprofessional and immature don't look good on there ethnic background

Cheryl Jacklin: Very organized and helpful. Very short wait if you go in when they open at 9am.

Benjamin Lee: Freddy is just rude for no good reason. Im trying to complete a simple transaction and he did not make eye contact and spoke in a very derogatory tone. He asked me for identification after telling me he could not profess a payment on a card that wasn’t present. Watched me struggle with the self service machine for 15-20 min before helping.

carmen sifres: Tuve una experiencia muy desagradable con uno de los empleados porque por una persona muy fría y grotesca no me ayudó en nada y sin embargo me complicó ni problemas

BARBARA SOLER: Muy sorprendida porque no trabajan los Samsung Smart Watch! O por lo menos en el que visité. 👀😭

Bob Kramer: Worst in store customer service I have experienced in a very long time.

Jose Rosado: MUI amable personas

Katie Langlais Lime Life by Alcone: The woman at the front desk were very helpfull. Greeting all the customers as they came in. Managet was kinda rude to them in front of me. A guy walked in and he came over and said he was standing hwre for like a second you need to be greeting people. Like he had just walked in and they helped him. Inless he wants them walking them in from the street. The revirw is for the girls not the rude manager

Ninochka: Staff is extremely immature, lazy and quick tempered. Their customer service skills are atrocious. Not a very inviting atmosphere. Mgr told me to call 611 for assistance in the future. Sounds like pushing the customer away!

Steve: Alex was the best help we could possibly get he was in and out changed two boxes two terminals and changed the whole position of one of the boxes and he was in and out in 20 minutes saving us money and being the best help we could possibly get highly recommend Alex and Xfinity for all your future cable needs

Carlos Asmat: We had a great experience with the Rod who set up our Wi-Fi and fixed speed issues. He was knowledgeable, patient, and efficient, and ensured that everything was working correctly. I highly recommend his services.

Richard Latour: 5 stars for Merrimack Valley Wi-Fi Pros. I was having some issues with my Wi-Fi in a small 1,000sq ft. home. I had a router and an extender installed by my cable / internet company because I was experiencing what I thought was a weak signal and my kids were experiencing issues while gaming as well. My cable provider showed me the signal strengths and everything looked good yet the issue continued.A friend suggested reaching out to Merrimack Valley Wi-Fi Pros as they had helped him with a similar issue. Scheduling an appointment was quick and easy and they were professional throughout the entire process. The technician arrived early on the day of my appointment and explained to me in detail what to expect from his visit. He checked the signal strength both inside and outside my home. After his assessment of my signal strength he too was getting the same strong signal strengths as my cable provider had shown me before. But, the technician did find an issue with what’s called ”the handoff” which he explained why I was experiencing Wi-Fi issues with my kids gaming and performance in other areas of the home.He also explained “The handoff” is how a system handles the transfer of data and if it’s not seamless would cause the issues that I have been having. I’m not very tech savvy, so I’m paraphrasing all this but the technician explained the process to me in a way I could understand on how he could remedy the issue by installing a mesh system and this would make our Wi-Fi seamless throughout the home.I agreed to move forward with the install and he did the install that day. The equipment he installed blended in with my existing electronics and T.V. nothing was big or bulky and the install didn’t take much time at all. He explained I should no longer experience the “handoff issue” and I should expect excellent Wi-Fi coverage and performance with the newly installed mesh system.Since the install my kids are no longer complaining about the Wi-Fi while gaming and I noticed there’s no longer dead spots anywhere in the house. I never write reviews but felt I needed to, especially in a day and age when you call your cable provider for a repair or troubleshoot and you’re waiting on hold for 20 minutes or longer just to speak with a live person. When you finally get a live person and make an appointment they give you an arrival time of “between 1pm-4pm”.I was so impressed with the entire process from start to finish with Merrimack Valley Wi-Fi Pros and how professional they were, that I felt the need to share with others my experience looking for help with their Wi-Fi.

Tom Zelem: We had some major Wifi issues in our house that became a huge problem when working from home. Rod came in and did a survey and made it very clear where we were lacking and what we could do to improve the situation. He also came prepared with the neccesary equipment to impliment the wifi improvement plan same day. We now have no dead zones and can work from home with confidence that we will have reliable internet in every room. If you are having issues with your wifi at home, call Rod, it was worth the investment.

John Korpics: Rod was terrific! He has been building networks for thirty years, and doesn't waste time with substandard solutions or cheap equipment. After years of my own feeble attempts to solve my spotty WiFi problems by purchasing the wrong equipment and limping along by using my phone as a hot spot, I finally have the WiFi network I deserve. I have excellent coverage in my attic, on my porch, in my basement, and I could probably get a signal at the diner down the street! 5 stars!

Mark Engelberg: Called MVWFP a few weeks ago after getting frustrated with the poor wifi performance in our 3,500 sf house, and hearing my wife continuously complain. All installed by me originally over the years, including hardwired gigabit Ethernet plus WiFi. Dead zones everywhere in the house and hardwired connections that weren’t working.Rod responded quickly to my booking appointment on his website, and came in on the agreed date.As I knew, it was a mess. Took two days to straighten it all out including producing “heat maps” to show signal strength throughout every room in the house.it is actually quite difficult to find anyone who specializes in networking and WiFi. Most are electricians who do this as a side business and really don’t have proper network training. As I determined, Rod has 20 years of corporate networking experience and clearly knows what he is doing. And frankly, my own lengthy experience in the computer industry allowed me to make that judgment pretty confidently after two days of many technical discussions. He knows what he’s doing.I’m happy to make a referral to MVWFP to anyone who needs to sort out their WiFi and network challenges, residential or commercial.Very pleased. As is my wife who is not yelling at me any longer. About this, anyway!

Steven Gold: I called Rod with a major wifi problem in my home. He called me back within 10 minutes and made an appointment for a couple of days later. He got here, assessed the issues, came up with a solution, executed the solution and now life is so much better than it was. My wife and I both work from home and were in need of a major upgrade to our wifi. Rod was thorough and really explored all the options. When we agreed to the best one for us, he made the system and things are amazing through my house now. The wifi even is strong in the deepest bowels of my basement. The man knows his stuff. More importantly, Rod is a pro and answered any and all our dumb questions. We could not have asked for a better experience.

David Miller: Rod did a great job for us, setting up and sorting out our new house's wifi and ethernet networks. Definitely recommend him and Merrimack Valley WI-Fi Pros.

Rich Murphy: Would highly recommend, Rod was very knowledgeable and fixed my WiFi problem.

David Scott: Rod listened to my concerns of poor WIFI throughout my house. Did a complete analysis of my house and came up with a solution. Redid the analysis and showed me the difference. Now all my children are happy, and my sons Xbox does not lag.

Ryan Rourke: Rod was extremely helpful and explained everything as he went. Highly recommend and will save you hours of your life not being on hold with Comcast:)

Mike Combs: I have three Wi-Fi routers and one was always erratic. Rod from Merrimack Valley Wi-Fi Pros came out for an hour to troubleshoot the cabling and settings and BLAM! Solid, high speed internet. No time wasted on "did you turn it off and on again" stuff. HIGHLY RECOMMENDED FOR THE VALUE.In my case, I didn't need a mesh network. 100 Mbps service from Xfinity works fine streaming, video conferencing, and gaming for a household of 5.

Jean Curtis: Positive:Professionalism,Quality,Responsiveness

Deborah Miller: We had some areas in our house that had poor WiFi signal. We also wanted to have WiFi outside near our pool. Rod at Merrimack WiFi Pros showed up quickly. He took measurements around our house, pointed out areas which had poor signal strength and made recommendations to fix them. He recommended an outside signal extender for our pool area. The recommended equipment has been installed and works great. No more dead spots and we get WiFi near the pool! I would highly recommend Merrimack Valley WiFi Pros.

Mary Murray: I had moved to a new condo in a very commercial area and ended up with unstable internet connections, dismal Zoom sessions, and constant wi-fi connectivity issues. I went to MV Wi-Fi Pros for help hoping they could help with my problem. My experience was amazing. It wasn't just one problem as he discovered - and Rod was determined to sort out all of the issues - which he did. He mapped out the wi-fi network and the specific problems with the condo set-up and my equipment. And he was determined to bring it all to a happy ending. I couldn't be happier and have been issue-free since working with him. Strongly recommend the services of MV Wi-Fi Pros!

Joann Wynkoop: Highly recommend Merrimack Valley Wi-Fi Pros. Our wi-fi was fine in some rooms, but awful in others. We tried several different things, but the signal would just not reach some areas. We heard about MV Wi-Fi Pros and called them hoping they could help, and we could not be happier with the result. The survey that is part of their Wi-Fi Check-up Plan found several problem areas, and their recommendations for type and placement of the equipment have made a huge difference. The wi-fi is working as it was intended in all corners of the house, and working from home is a lot less frustrating.

George Clancy: MV WiFi has secured a reliable WiFi for my family with 2 adults working from home and a busy college student learning on line. Rod was courteous, knowledgeable and professional. His ability to extensively test our system and make recommendations for affordable improvements was impressive. He would not leave my house until the system was perfect- and it is.

Natalie Fogarty: As a woman in her eighties, I am finding decisions regarding the technology I need in my home overwhelming. I feel so fortunate to have found Merrimack Valley Wi-Fi Pros! They responded quickly to my call, assessed my needs, and expertly installed equipment which not only simplified my life, but reduced my monthly expenses significantly.