Best Passport Agent Lowell Near Me

Kevin Leblanc: It’s like a racket with these people all the time call about mail. That’s consistently late and never give me an explanation as where my stuff is. They put my passport in the wrong mailbox before.

Junior Meas: First I want to say I had a missing package. And I went to the post office today and I was waiting for the employee to talk to their supervisor to help me find my package which it took 30 mins to see if it was in the back. So the supervisor called the driver and she said the driver that drop it off the package to my address but no package was there. But before all this I made a phone call and the customer care person I spoke on the phone said it was drop off to someone’s house around the area. So that what I told them. And the supervisor didn’t believe me. We went back and forth and the supervisor ended off saying we can’t help you if the package said it was delivered to your house. That’s so unprofessional. So as soon I left and drove to my house my neighbor walks up to my house and said this package does not belong to me. And guess what it was my package. The workers really need to pay attention what they’re doing. And to be honest. Don’t be behind the bush and lie.

Aaron Blake: The employees that work here are a bunch of rude old hags.

Richard Sturtevant: Easy

pari hata: I wish I could give them Zero star.I mailed some stuff include a mobile phone to my sister in another city. But they picked the mobile up in the box, and my sister got the empty box. Then they said it's happend !!!!!!! and did not pay me back never. I lost more than 1000 $ .....EMBARRASSING

Alex Russell: This has got to be the worst USPS location in the US.I forgot my keys and asked the agent at the desk for my mail.She went and asked her manager. He came out with my mail and gave me a cold steer and said," Do not bother coming for your mail if you forget your keys in the future."It was a scary moment for me as I am the rightful owner of the box.I had my ID on me and credit cards, so I am not sure why he gave me the cold treatment. I also noticed that other box owners would ask the agents for their mail without having the key without any issues.Well, the only difference is skin color. I have observed at multiple USPS locations in this region; whites can get their mail without having any problems.The one time I did as a black man, it's a problem.Not to mention; returning mail to the sender; that has the street address and box number.Once again, I am not surprised. I pray that one day everyone can be treated equally.

Maria Betancur: I THINK THE ASIAN LADY IS SUPER RUDE, she has no costumer service. She kept yelling at people and taking things out of peoples hands. She was yelling at an older guy. I think she should get fire from that place.

Angeline Math: Just left this USPS location and the old lady working here was so rude. I was walking in and she stopped me and told me my package needed to be taped and label needed to be on the box in the rudest way possible she said they do not do that for us anymore and they don’t have tape which I understand but why wasn’t I able to go in and purchase tape and do it there? She could have helped me as an employee for this company should have but nope she chose to be rude and shut the door on saying “I don’t have time for this” as she locks the door and goes to lunch.

Doug Taylor: It’s a very dirty place. And most supplies are out of stock.

Scott Phillips: I came in at 1pm on a Friday and the lady at the service desk was difficult to deal with. I know customer service so I can explain what went down. I had a question, she provided an answer that was insufficient. I then said have a nice day as I walked away. In summary her glare was a non verbal cue that she would rather be anywhere else.

Tanya DeJesus: The employees are polite and helpful

Ron La Porte Jr.: So, just another typical P.O.. However, I will say that this is a pretty busy Post Office. For as busy as it is, I was in and out pretty quickly and I accomplished what I set out to do.Lowell, you definitely have one of the better P.O.'s. Lucky you!

Brooklynite: Front desk lady Nikki was very very nice. Thank you Nikki.

Damien Beaumier: My father has business there

Ralph Morrow: I send packages many times using the main Post Office, the personal there are extremely friendly and polite and very helpful, also very knowledgeable in what they do, if you need help sending a package and not sure how to send it they are more then willing to help you, I am very satisfied with the service I get at Post Office.

avi bhog: Very inefficient and rude staff! Avoid this post office

R. S.: If I can give it NO stars, I would. Lady at the counter with super short hair was rude for no reason and yelled at me because the shipping label wasn’t perfect. I tried explaining to her that it was an automatic label similar to Amazon and I was just returning a product. She kept cutting me off and yelling at me. Never again. They don’t even know how to scan packages and do their jobs. Have lost packages here before! Good luck!

Chris Pantazelos: Excellent service by personnel working there, BUT, THE PROBLEM ISPostmaster General Louis DeJoy, with all the cutbacks and every other destructive measure he implements, WHO SHOULD HAVE BEEN FIRED LONG AGO BECAUSE HE IS TRYING TO DESTROY THE POST OFFICE.

Bertha Nji: Lady at the desk with the glasses was sooo rude ... I had to get a package because my order didn't come to my house . But I put a different name because the last time I ordered something with my name on it it got stolen . So I put a different name this time and showed her my tracking number and I showed her proof that it was my package and she still didn't give me she was being so rude and was basically yelling at me

Kay Kay: What happen to customer service? I needed a box and tape, already had a label ready. There was no tape, so I went in line with the box that was available, my items to ship and label and ask if they had any tape to sell. The lady was searching for it while the employee in the next window is yellin “she should be doing it herself, she should have it all ready” multiple times.Well lady that what I want to do, but y’all have no tape to sell?! So the employee who is helpin me was nice enough to tape it for n just made me tape the label myself, all the while the other employee continue to comment the same statement in front of my face makin me feel I’m in adequate. Ups n fedex never get mad about tape. Was just a awful feeling being talked like that.

Scott McCaffrey: These guys were awesome! I had an emergency need for a passport, I was in and out of there in an hour and a half! They were Lifesavers and I told them so.

Ruchi: Very efficiently run office. They will definitely try to help you if they can. Low wait times. The security guard was great! Thank you for all you help and making my trip possible

Ramon Rosquete: Beyond 5 stars if I could. The staff, from the security to the processor, were very nice and helped me coordinating a last minute appointment (you do need one, no exceptions) with the National Passport Line. The service is prompt, clear and effective.

Nery Gonzalez: What’s going on with the phones? Why are you guys don’t respond the phone calls hello😤☎️☎️☎️☎️☎️☎️☎️☎️📞📞📞📞📞📞📞📞📞 this is crazy🤷🏾‍♂️

Jessica Tavarez: The best

Derya Cico (dcico94): I’m writing this review because I want to give others some peace of mind. The whole process of getting my passport in time for my trip was extremely stressful for me and I couldn’t get a straight answer anywhere. Here’s some advice from my recent experience:The Boston Agency in particular is more than efficient and pleasant. The hotline is not a reflection of this office, but the entire national passport system. If you can’t get in touch with the hotline, there is a government-appointed passport officer at the information desk in Boston for those who want to walk-in and ask a question.Nobody will give you any information on the hotline until you are 14 days away from travel, so don’t even try. Everyone calling the line has a sob story, and this is a government agency. There’s certain protocol they have to follow, and because of that, nobody will bend the rules for you. It is what it is. Once you call at the 2 week mark, they will help you. My word of advice is to hit dial at 7:59 before the lines open up, otherwise you’ll be stuck on hold or hung up on.Once I got my appointment, I showed up on time, with all proper documentation, and I had 4 different agents helping me, each one friendlier than the last. They made sure I got my passport before departure time. As long as you follow all the rules, and do as they say, there is no reason you won’t get what you need.

tavarae ban: Does anyone know what to do if the phone line is always busy and you can't make an appointment? I have been getting busy signals for days now!

Javier Vazquez: Worst place to deal with, most unprofessional and rude people working here! Can’t provide any information and or help in anyway possible! Calling them is practically pointless! Too bad passport applications have to go through these useless human beings!

Dhanai Williams: I understand theres a storm coming but canceling an appointment the day before a trip and asking if I can reschedule my flight just not a way to deal with situation

M. May: Had to rebook and pay fees for changing dates for travel for my family because there were no available appointments to get a passport. After rebooking & calling within the timeframe given once again, there were no available appointments within 1000 miles. The supervisor I spoke to showed ZERO empathy. I explained having to spend money on making changes and now I have to cancel the vacation again. I was told there was an appointment available in Puerto Rico. Seriously?! How am I supposed to get to Puerto Rico with two small children for one day just to travel back home and go to my destination. I feel so helpless. This agency is terrible. They told me to call within 21 days, I DID! Then they told me they changed the timeframe to call to 14 days. I call & no appointments available. Terrible.

allan n: Great service and very efficient

Ryan Carter: Fast and efficient

Kathryn Mostow: Very smooth process, everyone was friendly and helpful from start to finish.

Teresa H: Needed a passport quickly due to an unexpected trip - called to see the best option they had me apply for URGENT travel passport- i was a little nervous the appointment was 2 days before my travel - came 1hour prior to appointment EVERYONE is so nice and willing to help - was told to come back the next day due to living an hour away they let me pick up same day - only advice make sure ALL your paper is good and you will have no problems!

Kristen Elizabeth: We never got our Passport, and had to cancel our trip! We even paid extra to have it expedited. They took our money, but never came through.

Aaron Caine: They did every single thing they said they would do, when they said they would do it. Crystal clear expectations and delivery against those expectations. Friendly and efficient customer service. Low/expected wait time. Please accept my appreciation for such a well-run operation.

Lisa Flynn: Excellent service. Extremely efficient. Staff were friendly too! Thank you for your help today!

Fiona Pan: Me and my boyfriend were so stressed because we had to get a new passport before our trip to Canada on Sunday, and we only realized on Wednesday. We’re from New Jersey, and could not get an appointment anywhere closer than the Boston location. The reviews were good, and we were hopeful. Came in Friday morning and got the passport before 3pm the same day! Everyone there was friendly, and this is probably the best government agency I’ve ever been to.

q: Came in on Friday and got a passport same day. 😊

Jerelyn Luther: This location is great - got an appointment by calling the national passport information line and showed up with all my documentation. Was able to pick my passport up a few hours later. Getting the appointment is the hardest part but once you’re there **with all your documents with no issues and nothing missing, all hard copy** then you’re all set. Nice security guards and agents here as well.