Best Medical Supply Store Springfield Near Me

Jeremy Dugan: I received my CPAP from J&L on 6/27. I immediately found out the mask I was fitted for was wrong. I have called 14 times and left 14 messages with either Customer Service or Respiratory Therapists to get refitted for a full face mask. I was told a fit guide would be sent to me (nothing sent!). Today, I was told this is a Supply issue but I still don't know what size mask I need. This rep started the conversation with an over the top attitude and I asked her if I did something wrong. She didn't answer, so I asked, "did I do something to deserve this attitude?" ...she responds, "I'm sorry, goodbye," and hung up. So I've now had a CPAP for 6 weeks, after waiting 13 weeks for it to be delivered.This place is rude on the phone regularly (today's was just the cherry on top), unresponsive to messages and customer service requests, and hangs up on you.If you have a choice, do not choose J&L.

Michael Saliba: They used to be great prior to merging with Lincare. Dealt with Lincare in West Htfd years ago and and treated to the worst customer service I’ve ever had. They overcharge Medicare for items you didn’t request as well as uphold Lincare’s horrific customer service. FIND ANOTHER PROVIDER!

Christopher Secco: The lady I spoke with was nice, and gave me other places to check as they didn't have what I was looking for.

Lora Barrett: I have been trying for three weeks to order a portable CPAP machine. First J&L lost the referral from the doctor. Then I called and was told someone would get back to me. Then I had the referral sent again. I have called three more times and no one has ever gotten back to me. We’re talking about a $600+ machine that I am going to pay for out of pocket. One would think they would want my money, particularly since I have had a regular CPAP machine for 2 years now.

Erica G: If I could give no stars I would. This is the most disorganized company I have ever dealt with. If you have a choice, use ANY other supplier. Save yourself the headache.

R. Aversa: If you need CPAP equipment DO NOT CHOOSE THIS COMPANY. From my first appointment there was literally no communication. I had to figure out everything on my own. I was never fitted properly for a mask and I never received supplies when I needed them. If you have questions and need to call in, they use some sort of generic answering service and it could take hours for someone to get back to you. I finally decided to change companies. When I went to drop off my machine, the receptionist looked at me and walked away. I sat in the waiting room for over an hour. There are plenty of other companies out there to use.

Victor Dynak: Won't stop calling, even after I told them I'd call if I needed anything. Blocking their number.

Frank Nunez: Stay away from J&L Medical Services. Customer service and billing practices are horrible. I have spent 5 month trying to resolve a billing issue caused by them and they wanted to bill me for the insurance companies portion also. Buyer beware.

Lisa Dietz: Their employees are very unhelpful and very rude to the customers. Left several messages with no return calls. I’ve been having an issue with my billing for the last seven months Getting nasty pre collection letters saying that I have not made any effort to Communicate with them about my outstanding bill, when I’ve called them every month starting back November 2019 till June 2020 on the same bill problem, because I returned some supplies back to them and they never gave me credit on the supplies that I returned.

Tito Medina: I just wanted to say thank you to Stephanie for her patience on explaining the c pap machine how to use it and also cleaning it. She was awesome 👍🏼

VL. St. John: I found the staff very friendly and helpful, I would recommend J & L to my family and friends.

PRIMARY CARE: The company itself may be unorganized, but the RT that I saw was amazing! She was very knowledgeable in all areas of concern such as my sleep apnea, use of my c-pap, how to clean tubing, and what to do in order to improve my health condition.. Thank you Stephanie !!! Because of you I sleep better.

Jackie Dejesus: The worst company to deal with for C-pap. I wont send any more referrals there and I will be transferring the ones I already have! They get a Zero from me.

Susan Cragin: I called in 4 times, was kept on hold for a few minutes, then there was nothing, I think they hang up.

Valerie Chadwick: If they had zero stars, I would have put that. The one employee was aggravating and rude. It seemed like she wanted to prove we were doing something wrong with the machine. She was no help at all, didn't care about taking care of a person's needs. I left the office swearing and slamming the door. That woman is a barracuda. Stay away if you want to keep all your body parts.

Gerald Mann: They took over Lincare accounts. Never notified customers, new address, Lincare never helped when called for info about new address. No local telephone in office, only one employee. Can only contact thru messages left at central switchboard. Time to look for a new D M E.

Steve Nelson: These people would have to get much much better just to be incompetent.They have no idea how to run a business...stay away..they're bad news...very bad news

Henry Robert: This company had the worst customer support they just hang up when a problem surfaces.

Yoly Echevarria: The ladies Aleesa and Amy did a fantastic job. The service was amazing and very professional. I will recommend this place 100%.

Jamie LaBay: I went in for my 3 year olds breathing machine. This was the 4th place I had been to with my prescription order and the first place to greet me pleasantly and actually help! Aleesa called 2 people and worked diligently to make sure I left with our machine and didn’t have to make another ER trip for a treatment. Office is very clean and bright. Thanks again Aleesa for easing this momma’s mind and your awesome customer service!

Nikki McCuin: I went in to buy a moist heat pack to ease arthritis pain. Aleesa recommended the Theratherm. So glad I got it! She was very knowledgeable and I felt confident she knew what I needed. Great service, great products! Definitely recommend this store.

Kelly Jones Sr.: Terrible costumer service! No sympathy or compassion for the disabled who desperately need and depend on medical equipment. They seem to be a company looking to make a quick profit off the disabled community.

Patrick Pezzati: If ZERO were an option that is what they would get. Called them with an emergency situation and they could not have cared less. Never dealt with less helpful people and they're supposed to be in an industry that requires compassion.

David Silverman: There’s no way to contact the store. Was trying to find out if they carry a specific item I needed but despite the store being open, the phone number wouldn’t connect.

mariluz ramos: Very rude customer service

Patricia Uschmann: Do not listen to what they are being told about insurance coverage we have. Said they spoke with insurer and there was a copay which there was not. I called insurer. They told me we did not have a copay and no one from Agawam medical ever called them

Joanie Lawson: I called about a walker and it was in my price range Yay!!!!

erick cortes: Great job calling patients and then they support. They have a great team to help out. They are good communication with patients and be on top of the insurance company to get approved and doctor. Keep a great job. God bless all and family members.😊😊😊😊

Elizabeth: GO SOMEWHERE ELSE!! Waited over a MONTH for supplies only to find they never ordered them!Waited a month and a half for some supplies to be approved by insurance and sent out, only to find that the order was never placed. They had all the forms they needed, yet couldn't manage to put in a simple order.I've had problems with getting supplies in a timely manner right from the get go . . .UNACCEPTABLE!!

Barbara H: We got emergency medical supplies through Agawam ordered by VNA hospice and could not have appreciated the delivery personnel more (Gerald especially and Joe) .....they were considerate, effective, set up and explained everything and felt like part of our family for the brief time they were here. We will always remember them and were grateful for their support and help. Thank you again!

Tim Jackewich: Good selection and great staff.

Terri Davis: My husband who is a double amputee was fitted in February for a power chair and they are saying it's our fault that the insurance lapsed which it never should've because we paid the premium. They dont take responsibility for their mistakes that they make and they lie constantly. I just called to check on power chair that was supposed to be delivered today, but apparently now it's just been ordered and has to be put together and so on, and it takes time and blah blah blah.....STAY FAR AWAY FROM THIS COMPANY.. WE WILL NEVER USE THEM AGAIN FOR ANYTHING AFTER WE GET THIS CHAIR...

Chelsey Andrews: I think this company is great, staff is very nice and helpful. They have a very big variety of medical supplies for a decent price, I’ve been ordering from them for a few months now with no problems. For a local business with lots of customers, I’d say they do a great job. Definitely recommended!

Dan Hesser: Literally the worst company I have ever dealt with. They make you do all the work between the doctor and you, they don’t call back, they wouldn’t help me when someone left me a voicemail. I called back 5 min later that person had left for the day and NO ONE would help me to get an RX refilled

Sarah Dansereau: Not well trained to meed the needs of clients

Kelly Donovan: My order sometimes is wrong catheters but they do quicklyFix the problem..

corey drouin: Stay far far away from this place I’ve been dealing with them for years and it’s only because I have no where else to go they are never on time rude to customers have no customer service skills for deliveries that come monthly they just show up at your house and expect you to be home with out setting up an appointment and if your not home it’s your fault and they send your medical supplies back like I said before no customer service skills and absolutely does not care about there clients they just want to your money and look at it they bill your insurance I bet there’s a few extra charges you didn’t know about

Catherine Mulcahy: 10/10 would not go back. Very hostile.

Jane Robitaille: I was in desperate need of medical supplies for a family member and found this store by an online search. I made a purchase but it turned out to be the wrong fit. Delila could not have been more helpful over the phone. She knew exactly what we wanted, said she would have it within two days. I returned the first purchase unopened with no problem and picked up exactly what I needed. While there the staff helped me select additional supplies best appropriate for the situation. The new selections turned out to be perfect choices. I must say that everyone was very helpful, friendly and kind. I also love the convenience of location! Thank you Delila and staff.

Mary Foley: I was a little hesitant when I saw the review they had an average of three stars. But it was the only place that was able to do what I needed. I’m glad I did because I found them all to be fantastic very helpful very knowledgeable and the gentleman that helped me for my brace was excellent. He explained way more than my doctor did he told me what the brace was going to help me with and show me exactly how to place it on and how to make adjustments if I need to as well as offered if I needed any help to bring it in and they would help me would highly recommend them the three stars average review must’ve been for the old employees that were there because the ones that I met have been fantastic and they don’t deserve the 3.0.

Zackqueline Wallace: Louis and clark in easrlongmeadow. I received a Used tens unit and was refused an exchange basically told me I'm not telling the truth. I recieved the unit with the battery already in it pads open and already attached to holding strip the battery in the machine was one they dont carry and the case dosent close properly.. The tens unit only stays on 30 minutes and stops working properly.Called the spervisor Sue on Monday she asked me to hold on while she calls the Eastlingmeadow store she couldn't get anyone and said she would call me back haven't heard anything yet. What's so hard about exchanging the equipment and not telling the customer she's not telling the truth. Bad business practices. My insurance covered this tens unit but now I will have to go out of pocket to buy one somewhere else