Best Mobile Network Operator Springfield Near Me

Patricia Dale: Salesperson was extremely helpful

Nangelly Godreau: Horrible experience! “Manny” is a liar..lied just to make commission…I ended up paying more than i used to pay at at&t… did a “trade in” and they were supposed to pay for part of my remaining bill at At&t and they never did… I received lies for manny saying that they were going to send a check.. which was a lie! Confirmed by his manager.

Luis Hernandez: They are not good

Jorge Gonzalez: While I went there to pick up my new phone from an online upgrade. The guy that greeted me with the nose piercing, had me feeling put of place. Just handed my bad and no questions as “Do you need help setting up, any accessories needed, or of any concern” not even a thank you and have a great day. You know courtesy in business still exists but the people of these days and time thinks other wise. If i go back, I won’t deal with HIM. Other than that T-Mobile is great, i been with them since 2009 😎

Brian Trotta: Helpful staff, but wait times can occasionally get excessive.

Matthew Young: I'm giving it a 3 stars but not necessarily for staff at that branch. They get a higher ranking but overall the t mobile experience hasn't been the greatest. So give it a 3 and that's being charitable.

AC PEREZ: 👍👍👍

Bre Bohdanowicz: I wish they would allow you to rate ZERO STARS. I guess they assume the reviews wouldn't be rated that low.I went to this store hoping they could fix my phone. They spent 20-30 minutes on it with no luck. But then when the replacement phone came, and nothing transferred over, the "manager" Dave and assistant manager Jaque were callous and heartless in their response. I lost contacts and all of my videos and pictures, even though I had them automatically backed up. I was told that the Samsung 21 models shut off the automatic back up randomly for no given reason. I asked for the original phone back since the store still had it in their possession, so I could retrieve the hard drive. They absolutely refused. I have asked to speak with the manager at the store, and even the assistant manager, more than once and was told the manager was out repeatedly; the assistant manager never met with me. I am so upset, I am outraged. If this is how you treat customers, you need a refresher course, I am in touch with ERT at TMobile.

Ricky Lemois: If you have issues with your phone this is the place to go..Had a issue with my phone went to spfld plaza store told me I needed a new phone they get a new phone same issue went to the w spfld store took care of my issue in 5 minutes. That was great friendly service

Andrew Cole: After a short wait we sat and I explained the problem. No more than 10 minutes later all fixed.

Steven Appleby: I went here to purchase a new phone. The Lady that took care of me was so awesome. Her name is Emilia. Fantastic person to work with. She knows the different types of phone and Cases too. Very knowledgeable and friendly. The West Springfield Store, needs more people like her.

Jessica Ligus: Quick and kind

Alan Descoteaux: Went to see about my phone had some trouble with it and got it fixed

Amisha Patel: Stealing my money. Almost a year ago I switched over from sprint to tmobile with Manny's assistance. We traded in my phones for new ones and paid in full for all the phones the day we signed up. Since then, we still have been charged for the phones on my monthly bill because tmobile claims they never recieved my trade ins. After so many calls back and forth with Manny and his managers, Kevin and Drew,(all agreeing and saying they will fix it), the problem is still not fixed and I still am paying double for phones that I already own. Now they haven't been picking up our calls nor returning our calls for 2 months. I HATE T-Mobile..and now I can't even switch to another service until my problem is fixed because then they charge me a buyback fee for phones I already own.

Mohammed Albaghdadi: Went there 3 times within last 2 months, service is great staff very friendly helpful and fast , just the availability of the product is an issue every time, but they work things out by ordering online .Thank you to all staff

Sam Romero: Been to this location twice and every time it’s never a quick visit . Not sure why everything takes at least one hour here and there’s more workers hiding out in the back than working in the front . Everyone seems clueless here , only one helpful worker . Young Hispanic male , don’t remember his name but tried to be helpful .

M J: Manny was great helping me with my phone. Very nice and really handsome :)

Javier Davila: THIS GO,S for T-MOBILE RIVERDALE RD WEST SPRINGFIELD. you will waste your time do Holyoke mall your better ATTENDED

Sue s: Just no. I went once and had a wonderful experience. Went back to find new people working who didn't have the same skill set and it was horrible! Don't waste your time! Store is a legit paid hang out space for these so called workers

Rhoda Finnin: Very good in service

Gladys Rivera: Very cool people they help me any time i go to them.

hjaniel 442: Dont recommend

Grace Thomas: Staff could be friendlier to all customers

Evie Rivera: It took too long to process the sale

Ohany Lissaint: Had to wait literally 2hrs for a simple iPhone upgrade never going there again, it’s ridiculous having to wait that long

Jailene Silva: They never answer the phone!!

Kenyon Martin: STR8 TRASHHHHH....GOOD FOR FUNERALS YOU DIE HERE WAITING FOR SOMETHING SIMPLE ...IN A EMPTY STORE....

Shyanne Deslongchamps: Never had a problem until I couldn’t make a payment, line gets canceled so you open a new one and when bill comes along they charge you your old lines plus the new lines you just opened so in total you paying for 6 line to which 3 were canceled and 1 line was supposed to be free. THE MANAGER (his name has Roberto in it I believe it juanroberto) I’m not sure but HE WAS THE ONE THAT MADE THIS WHOLE MESS AND IM BRINGING IT TO COURT!!!!

Christine Vega: CHECK YOUR RECEIPTS .... I purchased a phone from this store the manager told me it was part of a promotion, I will buy the phone and get the watch free I would only have to pay 10 for the monthly service, one month into having the new phone it starts to black out they didn't do anything about it, I come to than find out I am in a contract for the watch he told me was free and it's their word against ours. Sprint and t-mobile customer service are no help they tell us we have to report the store by going into the store and filing a complaint. I have only been reimbursed the cost of paying out my contract and can only return the watch if I pay another 287.00. Not to mention my new phone of only 1 week has already shut me out I can't do anything about it. These people are frauds. Check your transactions especially if you got a "free" watch!!!!!!.

Beato Antonio Pichardo Taveras: Bien

Brenda Cruz: Me gustaría que a los empleados los adiestren mejor que estén familiarizados con los teléfonos que venden y estén seguros de lo que es tan haciendo

Milton Santos: Victor was amazing! Great help and song service. Whole store very clean and high energy.

Pete Review: Customer Service Is No Good . Extremely Rude . When asked if they can call customer service I was told “ no you can do that yourself “ . Way to go .

Leon Smola: 4I was At work since 2:30am I got out of work around 915ish

Juni: Great customer service.. they helped me get into the cellphone my girlfriend and I needed.. I recommend this t mobile store to everyone..

JAYSON BERMUDEZ: Very friendly people as soon as you walk in they try to help you on what ever you want. They will try anything to make sure you walk out happy no matter what

Jeni Mei: This store was great! My phone broke and I went to another store. They couldn’t help me and the employees were too busy in their phones. All the staff at the Liberty Street location were so nice and took the time with me to explain everything.

Eray Sibel Kilic: Springfield plaza

Pamela B: SHAMYRA S. Rocks! She was very knowledgeable and helpful!

Lissette Ferrer: Great location love the staff!

Jamal Biggums: This guy named Alex was amazing. Helped me with everything and looks like he could pull hot chicks without trying. Definitely recommend seeing him for anything. I only purchase accessories with him and phone issues with other reps. He made me love metro and I am a sticking customer

Teely: Absolute worst metro ever, insanely horrible customer service, they don't even answer your calls they pick it up & hang up instantly. & Even worse I'm trying to buy the iPhone 14 Pro Max. They clearly don't want service over here. 0 stars if I could

Indio Cagua 1980: Awesome staff.. and great customer service

Katherine R: Great serviceKnowledgeable staffSet everything up for me while I was there

Ron King: Nothing to say

rafael Rodriguez: Great service by a young lady...

Dorothy Robinson: The customer service from Metro was great I was switching a phone to T-Mobile but they still were very helpful. I didn't go there but got the help I needed over the phone. She spoke to T-mobile form me and didn't mind taking much time to solve the problems of transferring service.

Rosa Rivera: Great costumer service, extremely helpful, patient and super friendly. Would highly recommend.

Tadda Frass: Power by T mobile LOL

Justin Schelb: Kirk was a great help finding me the right phone and plan

First Last: Fast, knowledgeable, friendly. Excellent prices for the service you get. Former Verizon customer and would never go back now that I see what else there is. Service is better on the TMobile network than verizon.

Stuart Dingman: Friendly service, knowledgeable, good plan prices

Bruce Boutin: Not my local store but always welcomes me to call and give me the correct answers since my store will not answer their phone! Customer service is always been up to par and beyond

Anabelle Bella: Excellent customer service is very attending Manny's device that you can afford with the best prices parking lot accessible for handicapped with a best services

Casey Bromfield: Very helpful staff; great prices. On my second phone from the company, plan on staying with metro.

jose vazquez: Buen servicio y tiene personal que hablan español 👍

Neile Goszkowicz: Very helpful and had a great people personality. Solved the issues I had when I walked in

ROSALINA ALMENGO RODRIGUEZ (ROSY): Buen servicio

Joel Pagan: Takes to long like they don't want to work

Tom Kennedy: The one next to Main st.in West Springfield is a lot better...trust me.!Update.Since two metropcs are closed , one at the plaza in Holyoke and the other at main St West Springfield...I went back to ( w.springfield) next to stop and shop.... What a Mistake....terrible service... specially from the lady representative....Not going back Ever..!!!Metro !!! Get better people!!!!

I like to yell: Airline was pretty helpful, I was pretty happy about my new phone look, Thanks a ton!

Saturn: Arline was great, thanks a lot!

Jessica Vadi: Airline was very nice and polite and very helpful 👍

lorenzo marte: Una de las mejores tiendas de Boost de verdad ellos se preocupan por sus clientes

Brunilda Rodriguez: Buen servicio al publico solo se espera un rato y y te atiende amablemente. 😉

GEORGE GG: Pues nome gusto

Demetr Johnson: Arline was very helpful to me today at the boost Mobile store on main Street come check them out! 😁

Kenneth Anstett: These guy's are AWESOME wouldn't go anywhere else...Thank you for all your great help and service for last 5yrs...

TGA ENT: Arlene was very helpful and I would recommend this service to everyone

Nereida Rodriguez: Gracias por El tremendo servicio

October Pharms: Very hospitable employees. Very knowledgeable and cheerful. (10+✔️)

Carlos Luis Mendoza Diaz: BOOST MOBILE LA ESPERIENSIA ES ESELENTE EN TRATO ES SUPER BUENO CONTESTAN LSS PREGUNTAS QUE UNO TIENE Y CADA BES QUE LA ATENTION DE LA JOVEN ARELINE ES ESELENTE Y BIEN AMABLE Y UMILDE

Valerie Colby: Awesome thank you

Rudy Morales: El major service...

Lyzz yala: Its ok

Wilma Thompson: Anthony Baby 😍

Me myself And I: Greta work guys

Mayra Castro: Thank you arline for helping me

Jeanne Freeman: Girls are awesome

Kenneth supersad: The Best Anthony with helping with phones

Suman S: I would give 0 stars, if I could. Business follows unethical practices. One of the sales person sold me a phone on a busy day with insurance plan added; which I specifically told him not to. Further, I failed to notice the insurance enrollment page on his tablet as he scrolled through the enrollment without my consent and told me 'I am all set'. Also, he signed me up for a plan which was way different than what I asked him for. (Moron!)Fortunately, the ATT Customer service was kind enough to helo me out to unenroll me from the insurance plans and several other add-on which i did not request.I would rather purchase phones/plan from the sales person on the ATT chat room than use this store in Springfield. Quiet frankly its just a lot of hassle and waste of time to get phones in-store.

Affanso Anglin: Affanso Anglin As Sledge

Lynette Douville: The minute I entered store Kris San Juan asked to help me. He is very pleasant, easy to deal with and knows his stuff! I wish everyone who helps people in stores were like Kris! You should be very proud of him, he's a great asset to your company! He's at the Boston Rd. Springfield MA store.

Isaac Gee: Yes just yes

nicole lopez: I give it a 4 went to west spfld with some issues with my phone which did not get resolved .. also wanted to upgrade my phone … they didn’t have the phone in stock I wanted .. and when she checked the stores around they didn’t have it neither .. And the only cheaper plans we’re the prepaid …. I been a customer for many years . The young girl was nice but was not able to help me . I went to Boston road … ended up buying a prepaid phone 11 not the phone I wanted too big but was trying to save money … and still when I left there even the new phone was acting up . Spend practically my whole day there . Went home close to 5 in the afternoon . My husband notice I was not too happy with the phone .. and suggested for me to get another phone one that I would like even if it cost a lot more .. I return the next day with the same problem with the phone .. return that phone .. lost about $90.00 bucks …. They only return the amount the phone cost … and told me I would loose the other $90 … Got a smaller phone 12.mini a little more expensive and try getting back into my old plan which I was told I couldn’t because it was an old plan … so the plan was a little more … and. I was also charge $40 dollars for that new plan after loosing $90.00 bucks … and leaving there with a new phone with still the same problems with the new phone … another day at AT&T wasted … my husband was pretty upset told me you been with that company all these years and no discount .. you get a new phone and come home still with the issue .I told him the young man that helped took his time calling IPHONE and AT&T customer service to resolve the issue .. and no one was able to resolve the issue ..So when I left there disappointed after spending another several hours at AT&T , I called iPhone and they said it had nothing to do with them the trouble I have with the phone messaging .. and they told me to call customer service at AT&T … frustrated I decided just to give it a couple of days and see what happens with the phone ….Anyways thank you yinka for trying to resolve the situation…. God bless …

Michael Marano: They were really quick to see me, and their prices were reasonable and they were very friendly

Jess Guenette: My Aunt and I went in to add her phone to my plan. Paul helped us and he was wonderful. He answered all of our questions in a way that didn't make us feel silly/stupid. He helped us pick out the best phone based on my Aunt's needs. Thank you for the great customer service!

albert cuevas: The best AT&T store to visit on Boston road! Great experience always!!!😎

Rob G: Boston Road store was very helpful even though system was down!

Dan Rive: I’ve been a AT&T customer for almost 15 years. I recently walking into the stores that I have been going to for over 15 years and was offered a promotion for two watches. I accepted the offer and add the watches to my account each watch had 1 line. Previously I have 4 lines They sent me the wrong watch I call AT&T and they quickly send me out the correct watch I returned the wrong watch there is no debating that AT&T agrees that they received the watch unopened. After two months I noticed I was being charged for the watch I returned and the line which put me at 7 lines. I immediately call AT&T and explain to them the problem they said they cancel the line and I was all set. Meanwhile this account is on auto pay on month 4 I noticed that the line was still there. I call AT&T after numerous phone calls I was able to speak to a supervisor that ensure me the problem will be solved and the lines will be removed. I didn’t follow up on it till this month when I noticed that I now have 8 lines. This weekend again I spoke to AT&T several times One of there supervisors review the account agreed that I was being charged for lines that I do not have. He told me he would take care of the problem and file a claim for all the extra money I was charge ($512.00). He assured me the issue will be fixed. I checked my account to follow up and everything is still the same. I am extremely frustrated it’s been six months and they continue to charge me for lines I do not have and watches that I do not have. And every time I get the same story will take care of it six months later and over $500.00 in the hole and still no luck. Every time I call everybody acknowledges there’s a problem but it’s not taken care of I’m frustrated after 15 years I have to switch to another carrier

LR Wallace: Hello,early this March 2022 I met with Xavier at the Boston Road store he helped me immensely with issues I had with my account at AT&T. I cannot thank him enough for your assistance that he provided.Robb Wallace- Wallace Tree Service

The King: By far the worst store I been too shady I was ask to run my credit even before I can be told if they had the phone I wanted don’t recommend anyone to ever go there

alycia brown: Definitely had a great experience. Had many devices, JT and his team worked professionally and quickly to ensure everything was done. Everyone was so friendly and accommodating. Xavier was very patient and very helpful. Thank you so much! We love our new phones!

Yusuke Kitagawa: Customers please beware of this: Even after you pay your phone they make you wait 24 hours next day and the time you bought it however they will try to keep your phones from begin unlocked and hold them hostage. It is nice to get phones and pay them off but not to have your own paid off phone held as a hostage sad

M. Forrest: Outstanding service and experience switching over from T-Mobile. I had a very complex situation with 7 phones/lines and a number of my children in different states. JT was great for the time I dealt with him. And Terell was phenomenal. He went above and beyond expectations with his knowledge and time spent making sure everything was taken care of...even on his day off. JT and Terell also worked hard to make sure I got the very best deal for my situation. Kudos to this store for their hiring practices. Top notch -- and that comes from someone who *hates* the process of switching.

PYC Commodore: By far the best AT&T store me and my wife have ever been to. They not only helped us get new phones but showed us better plans to lower our monthly bills. Definitely worth the drive to get the best help.

Jose Caraballo: I went to the Springfield MA location and Angel was excellent and very knowledgeable. Definitely MY GO TO STORE going fwd.

Betsy Garcia: We previously went to the Store in West Springfield MA (Riverdale) and NO ONE was able to help. The employee who did not help was chosen because she spoke Spanish. She misinformed and wasn’t willing to help at the moment. We decided to go to Boston Road store in Springfield MA and Bailey, Angel & JT were wonderful and VERY knowledgeable. Excellent customer service. With that being said I would recommend future customers and current customers to visit the Boston Road store in Springfield.

James craig: Terrell was to the point. Helped with what I needed and did not push for things I was not looking for. Yet he educated me of things I may like. I am very happy with at&t service.

Lamont Howard: Service was exceptional James and JT were very helpful and knowledgeable.

Jonathan Ramos: Mi favorita muy profesional los empleados y encuentras de todo para tu movil y otras cosas 😉 más.

Lilliam Anette Ramos: Muy profesional, recomendamos visitarlo

Ofelina Garcia: Ola buen días solo un gran agredecimiento especial por el gran servicio oy o tras veces en en este local para ana y claudia.gracias .

John Chirchir, MBA: Good guys. I always buy my phones from them.

Luis Hernandez: Good place to buy phone and good Wi-Fi

Alexito Perez: Muy bien

Catherine Navarro: I love it! My cable is always on point!❤💪

JOHN CRUZ: Compared to the service I get at AT&T I'm not a Boost Mobile customer but I wish I was .I accompanied my son to replace a broken phone and I was amazed at the service he got, great team ,keep up the great work

William Lewis: No problems. Was helped out immediately. Everything was good. Very professional

sara stroup: Good deal if you're a new customer

Shanice Marie: The serive is really slow and the workers dont speak much english at this store so its hard to be quick and effective

Bruce Boutin: October 4th 2022 between 5:00 p.m. 6:00 p.m. no one answers the phone. I call other boost mobiles in the area and the phone is answered in two rings

Ashley Foster: You might get more business if you had an actual working phone number.

Peter King: I waited for hours for someone to show up at the kiosk. The note said back in 30 minutes. No one ever showed up. I left and kept calling, no one ever answered. Don’t waste your time going there

Adela Flores: There service is great. Always pleasant to help

Monica Napolitan: I love this place. They take care of all my mobile phone issues.

Jack P: They sell phones. Who'd a thunk it