Best Seat Dealer Springfield Near Me

Ian Molloy: Outstanding customer service

randall hess: These guys have always done me great!They acknowledge my understanding of cars and are willing to communicate on that level.They recognize when I say yes and when I say no. This company understands what it means to work for your customer and while I do most of my own work on my cars I am always happy every time that I do decide to bring my Audi here.Of course prices aren't cheap, I understand I bought an Audi. You get what you pay for. I would honestly say that they are entirely reasonable for a dealership and I will always come back.

Christian Carde: Even since I bought my used Q5 I’ve come back to do my service and I always have an issue. Sales team, including Tim, are awesome, but Angela from the service department is far from being friendly or helpful. I wrote a comment when scheduling my service appointment, comment was never added. When I asked about it her response was “leave the car and come back tomorrow”. This time her attitude was okay but previously she hasn’t been nice at all. People spend a lot of money to get service here, so why can’t staff be a bit nicer and helpful?In response to Mr. Prentiss's response. Yes, the car had/have darker tints which are illegal without proper documentation. Documentation that I had and showed to your staff when I tried to do the inspection. But still, your staff was ignorant to the fact that it is a legal document which is processed by a medical doctor and the state of MA.

Charles Young: Excellent service

RUBEN DIAZ: Great customer service. Very professional.

Bimmer Boy: I would fire everyone in the parts department.. so unpleasant to deal with. Not sure what customer training they are receiving but it's a joke.

David Shevchuk: I've driven to most dealers within 1.5 hours, this is the best one, Jordan Chase is the gentleman who has helped us.Good cars and good folks.

ruben vazquez: Really good experience with their sales team, very respectful and accommodating with information on the vehicle. We could not come to an agreement on price but overall good experience.

Amy Beth Forkey: Best service ever!!

Leena Rahmat: Highly recommend Audi West Springfield, MA. Our advisor was Patrick and he was super friendly, knowledgeable, and patient, what a pleasure to work with! The service provided by Audi was excellent; it was thorough, I was provided with updates regarding the inspection, including a 1 minute video of the actual inspection, and the facility itself was well organized, open-spaced and clean. I look forward to returning to Audi for future endeavors.

Ryan A: No one bothered to ask if we needed help so we left.

Rodolfo Parra: great service

Vijay Gandevia: Have been doing business with Audi of West Springfield for many many years. Vinnie Fusaro is an amazing salesperson to work with. He gives a level of attention to his customers that just isn't found in this or any other industry these days. I have never been dis-satisfied.

Ty Cam: They are not good with communication with customers also charges outrageous diagnosis price. No phone answering the customer service line does get picked up.

Herbert B. Bondsh: High class, clean, good location, good number of good clean used cars too. You really cant beat the VW/ audi dealership here.

DHARMA RAVAL: I got My Audi A6 From This Place Vida was Awesome Very Helpful Thank you Highly Recommending This Place…

Thomas Scheidegger: This dealer should get 0 stars!!!!I have an Audi A4 and I know that it is misfiring on cylinder #2, the EPC light is on, and the check engine light is on.I call in and tell why I need help. The lady explains that because I am reporting three issues, there will be a charge of $169 for each diagnosis.That’s $507 before they do anything!!!!My car does not need three diagnoses!!! I just need one!!!!!!There is no wonder why car dealers have such a bad reputation.Please stay away from this dealer!!!!

Hailey Lyne: I purchased a Hyundai from Vida today and she was extremely knowledgeable and so nice. She made the experience so amazing and I walked away with a great car and feeling so happy! She was wonderful and I recommend her and the entire staff here!!

Bat Man: Place is a huge rip off 370 for a ac accumulator that autozone sells for 35 bucks. Not to mention guy who handles parts a huge diq

Alan Chadwick: Excellent techs and great customer service.

Jennifer Sibilly: Service department review:I had a full rear brakes replacement on my Corolla, which is a pricey service. A few days later, I started hearing rubbing in the rear wheel area and scheduled another appointment. Turned out to be a faulty spring, likely unrelated to the brake job. They cleaned and inspected both sides, noise went away, and I was not charged for the return visit.Their oil changes and service jobs are definitely more than your average mechanic shop, but I was pleasantly surprised at this gesture to fix a very disturbing grinding noise at no cost. Thanks for keeping my 190,000 mile car running.

R Karcz: Not happy at all. Would give zero stars. The woman at the front desk couldn’t be bothered to greet me when I walked in to the dealership. She was scrolling on her phone. The car we purchased was not ready to go for us. The salesman knew days in advance that we were picking up the vehicle. The car was sold to us completely filthy and not detailed. There was a dirty bandage in the car and a nasty bug in the glove box. We mentioned it to the salesman but he couldn’t be bothered to care. The car needed emissions testing to be registered for Connecticut. It was not done prior to us arriving. We had to wait 2+ hours for them to drive to Enfield from West Springfield, do emissions testing and they returned the car with NO GAS in it. We were lied to about our trade in and was told it was going to auction and they couldn’t give us more for the trade. My old car is now on their website selling for top dollar. The salespeople are so unbelievably rude & lie straight to your face just to make a sale. I will never buy another vehicle from any Balise dealerships.

Stefan W: Way to expensive!

Joshua August: First time at a dealer ever, Labi showed me my dream car and was a perfect sales man. He made everything fast and easy. Got me a great deal and talked me threw the options. Couldn’t have been a better experience, highly recommended.

Keith Davis: I've bought a few cars in my life. Mustafa Gencay at Balise Toyota in West Springfield is the best salesman I have ever dealt with. Mustafa is honest, conscientious, and a pleasure to work with. He worked hard to make sure I was satisfied with my used Prius purchase. The service department people are friendly and helpful. This is an excellent dealership.

Roberto Jimenez: Always great customer service here

AC PEREZ: 👍👍

candido colon: Bought the right part for my car

LUIS GONZALEZ: Best dealer around they do take good care of you here

mark gobin: Not Happy .. I religiously brought my Tacoma in for service b4 5k miles .. found out they only changed it every 10k miles ..I grew concerned about the quality of oil and bought one case of Toyota full synthetic oil and filter .. I assumed they did not change my oil or they must be using recycled non-synthetic oil ..It was thick like molasses and darker than asphalt ..It’s a shame to be taking advantage of customers and not disclosing the reality of what they are doing .. 1200 miles since it was changed …I don’t blame the dealership but at least educate the consumer and/or even be honest .. it would have been an up sell of I knew ..

james bressert: Karen Leonard is the one to see if you are in the market for a new Toyota. Appreciate all you did for me.

Luter Cuevas: Súper agradable lo mejor de lo mejor , José barina execelent costurmer service ☘️🙏🏽🎉, and crhis manager ….

Joseph Hubbard: I have a Hyundai Elantra GT, that I purchased from a different Toyota. I now live close to this location, and brought my vehicle in for an oil change. I had previously bought a service package with my car that was supposed to be good for a free oil change, but this location would only honor a certain percentage off as opposed to the whole amount. My advisor was very pushy and unempathetic while I was trying to figure out the difference, I agreed to an oil change at the difference and went home while the service was being performed. I had called my previous Toyota location, and they explained that other locations do not have to honor my pre-paid service to the extent that they had. I was okay with that, but wanted to ask a supervisor at this location about it. After waiting 6 hours for a text back, I came in and asked to talk to a supervisor. The advisor then tried to explain that we had talked about this previously, and I told her that I had spoke with the other Toyota and just want to talk to a supervisor. The intent of this was to just say, I know that this location and the other are different businesses and have different policies, but I have future business here and it would mean a lot to me if we can talk this out, if you cannot honor it- that is fine. HOWEVER, that conversation never happened. The advisor then talked to their supervisor behind a glass wall and came back and said "we will wave the fee this time because I didn't have you sign an agreement earlier". This was completely disrespectful to me, I did not expect them to wave the fee for this reason and would have paid the balance. The fact that this company thinks so little of its customers, that when asked for a supervisor- they still do not respond and thinks the $30 it cost for the balance was worth more to me than having a positive, enlightening conversation with a loyal Toyota customer is disrespectful. I would have valued that supervisor getting up from their chair and having a conversation ending in "we cannot honor that same policy at this location", rather than an pushy advisor come back and say "it's free today". Nevermind the fact that I had explained my future business was dependant on a conversation with a supervisor, and I was told "we do not diagnose or do challenging work on your vehicle because it is not a toyota, so we do not make any money off you to cover the fee from the oil change". I didn't even know that they wouldn't service my vehicle if something was wrong, I was under the impression they would. I am overall unsatisfied with the character of the employees I dealt with at this location, and will be seeking service from a different location. In my experience, Balise Toyota customers should not have to deal with pushy and unempathetic employees who only disregard customers feelings and lack the ability to explain their processes and routines to their customers thoroughly.

khouloud mandour: Thank you Surabhi S for an amazing and professional customer service. We really had a great experience buying our highlander. The whole process was very smooth from start to finish. He was very friendly and we didn’t feel pressured at all. He explained everything very thoroughly. Thank you Manny as well for spending the time finalizing everything for us! Really this place has an awesome and very knowledgeable team!

Matt McLaughlin: This was my 2nd time buying a car from Balise, just like last time, I felt super welcome and didn’t receive any crazy sales pressure. Shoutout to Jose Barina and Chris Fredette for making the whole thing painless and easy.

Michael Soja: Thank you Jose Barina for your honest approach to selling me a car. If anyone needs a honest straight shooter look for Jose. You’ve earned your 5 stars. Seems Mr Balise is picking his employees perfectly all interactions were good. great experience. No bS

pedro aguirre: Helpful and very polite

Bill Reardon: First time I’ve ever given a review to a car purchasing experience but I felt it was worthy. Mustafa at Balise Toyota was an A plus salesperson who helped my son and I out with a new car this weekHe asked good questions and came up with a solution in an expedited manner. There was no pressure, no selling of unnecessary options just a great experience overallI would recommend this dealership and Mustafa Gencay to any prospective buyers reading this.ThxBill R

Maria Carattini: Muy profesional y amable!

Theodore Eustathion: Highlander is a great car have not used navigation or remote start the multi-information screen is a complex system to use

Dee Canales: Super happy with my 2018 Colorado! 10/10 recommend! Reliable, easy process, a dealership that wants to work with the people!

zack ezzeddine: Great place amazing service

THOMAS PASINI: Both owners Josh and Charles went above and beyond helping me. I never felt pressured whatsoever and they both patiently helped me find the truck I wanted at a affordable price. Everything was handled professionally. I highly recommend Union Street Auto Sales. Thank you.

William P: Crooks spent 22,000 and transmission needs to be replaced only had suv for 10 days I would never purchase from here I don’t expect anyone to deal with unprofessional people like Charles and Josh

Christina Quiles: I bought/Financing a 2015 Dodge Durango from them —very perlite n professionalCharles was very helpful n made me feel very comfortable. I love my SUV no issues wat so ever n it’s been a month.

Jason Joy: Great customer service I would love to work there

Michael Martin: I was looking at other website looking at their inventory and I always check out the reviews first cited to look somewhere else with purchasing a car this place sounds like a very shady dishonest place will you pull off a lot spending 13 $15,000 on a vehicle if things go wrong and they don’t honor it within the 30 days there’s something wrong there’s too many people they all can’t be wrong it seems like the lower income folks are the ones that get bypassed it stonewalled for that reason i’m going somewhere else

Jay Wanzo: Charles and Josh bent over backwards to get me in a vehicle. These two are real people who definitely want to get everyone into a safe and solid vehicle without all the runaround and hoops to jump through. Come to find out, four coworkers of mine had also bought their vehicles from there in the past few years. I definitely recommend Union Street Autos and will be visiting again when the time arises! Thanks again fellas!

tiana wilson: This was my first time financing a vehicle they made is so easy for me and gave me all the information I need with no pressure. Absolutely amazing experience!!!!

Christine Hart: I am extremely pleased with the Audi I purchased last week. It's a great car mechanically, and even though it's 6 years old I have gotten several compliments from people who have told me it looks new. Charles and Josh have an eye for great used vehicles. Both were very easy to work with and it was an overall pleasant experience.

Hung Duong: I bought a Sienna 2015 and traded in my Juke 2011. Before pick up my van, I asked Josh if everything are ok, he said. Two days later, I found out van come with parking sensors, and it doesn't work. Josh told me to bring the van back to check. When I brought the van to dealer, Charles had a technician check and told me I have to bring my van to Toyota dealer to diagnose it and I have to pay for it and if it cost to much, they will not pay for it, so I didn't take it to dealer. Josh verified my Juke with Carfax and it showed 3 car accidents, now he put it on sale and showed 2 accidents.Watch out for this dealership

Pro Comet: The guy Josh is about unwelcoming as a blackhole. If you qualify with third-party finance party, he’ll change his tone and approach with you. Other than that it’s; take a seat, have an application slid to you, results, nothing? Bye. Not helpful. Doesn’t help you if you have challenged credit. Though he’ll mention the credit decisions aren’t made up by him. But if you have a well paying job, favorable deposit= nope! Skip this place.

Laurie Smith: Great place to buy a used car. Charles and Josh are professional and will do their best to work with you. I highly recommend Union Street Auto Sales.

Broken Trojan: Good quality cars for a good price, definitely worth the money. They were nice and polite. Explained everything clear and up front. Would recommend to anyone 5 starts

Justine Legowski: I purchased a 2014 Ford Edge Limited here and I couldn't be more happy about it! After looking for over a year and many heartbreaks while shopping for a new car, I was relieved to find the perfect car for myself here. Other places I looked at took a long time to respond and they never explained anything to me. This place is different from any other auto business, the owners care about their customers and make sure everything is good to go. I got my car in a few days from test drive to driving it off the lot. Charles explained everything to me and made the process so easy. He made sure I got the best price for my car and once I received the car, he went the extra mile to make sure everything was perfect. The owners are super professional and knowledgable, I would recommend this place to anyone looking for a good, quality vehicle.

Nick Coury: Found their prices to be competitive and cars well maintained even at high mileage. They stuck with me through every step of the process and were very responsive, even taking my car to a service center for a pre-purchase inspection. During the 30-day warranty period required by MA one of the solenoids on my new car had an issue and they repaired it and a couple extra items without charging me labor on the extra tweaks not covered under the warranty, which was really appreciated.

Karan Parkin: We purchased a used 2013 GMC Yukon Denali from Union Street and cannot be more pleased. We named her BIG Betty White!Both Charles and Josh were wonderful throughout the process. The pricing was very fair, and they fixed literally everything on the vehicle before pick up - from new tires to suspension issues and made the maintenance current. They also did all the run-around to get insurance, registry stuff done. The vehicle is spotless!We have decided that Union Street Auto is our new used-car dealers, and mechanics. I would recommend them to anyone!

Chuck Ford: Great experience buying my new-to-me car. Josh Martel and Charles Allen were great to work with and the buying process was fast. Highly recommend.

Ricardo Cuesta: My wife and father-law went to check out the car as the car was really for her dad. They both were happy with the negotiation as Joshua was very reasonable on the price of their vehicle and our trade in. There were a couple of things that needed to be worked on the vehicle before the sale and both were written into the sale and addressed. The communication from Joshua was top notch always kept me in the loop, professional and courteous. Really good experience buying a vehicle from Union Street Auto Sales and Joshua. I wish them the best.

Litotc787: Really bad customer service they not even know what's the price on the vehicle I hope some managers or serious person can see this review and fix that problem

Ethan Candelaria: Very pleasant people. This is the go to place for best used cars.Helped me throughout the finance process and any issues I had.Had an minor issue 3 months later and they fixed it with no problem.Thank you Shelby motor cars team.

Roberto Molina: Great team service was quick and simple very professional

Freddy Castillo: Excelente persona

ron lukes: Shelby motors had nice looking cars but aren’t serviced at all.. Spent 25k with them and the car didn’t last a year. Had issues from the start..they will give you the run around till your warranty up they ignore you..they can never get no business from me.. they lucky they allowed to do business in this city..

Mandy R: Purchased my second vehicle from Shelby's. They go above and beyond to make sure you are satisfied with your vehicle and take care of all necessary repairs without hesitation. I highly recommend Shelby's to anyone looking for a reliable used vehicle. They have something for everyone & their prices are very reasonable. Excellent customer service

Kelin B: I've bin doing business with Shelby for over 12 years, always exceptional service

Contina M: Happy, Happy 18 year customer 😁! I've bought 4 cars from this business within 18 years. Every one of them in great condition and have been dependable. Never once have I had a problem with my vehicles. Customer service has always been phenomenal! If you're looking for a superb, dependable vehicle... along with great customer service. Stop and Drive is the place to BUY!

Enrique Hernandez: Great service good people got a good car for a great price will definitely recommend to anyone I know who is buying a car.

Xdtopfloorant B: Had a great experience working with the staff. They helped me with all I was looking for. They made sure everything was done for pickup. Thanks Stop and Drive! Will definitely do business with them again!!

Edwin Miranda: Great cars for good price

Rachel Sour: Shelbey has a good selection of cars

Aseel Jafar: They have a truly amazing selection of cars.

ahmed hamideh (AHM316): Go ask for mo he helped me finance a 2015 Lexus Is250 and made the process super simple and easy

Abishek Joshi: One of the best places for Used Cars!!! I went to the dealership to test drive a car, when I talked to the salesmen he was very nice, he let me test drive a car and showed me everything about the car. Took care of all my concerns. I bought a 2014 Honda Accord and I was very pleased. Would highly recommend this place

Hannah Ann: tried to buy a car from them and they are so bad at communicating, they haven’t gotten back to me in days so i found a different dealership.

Steve Duquette: I went to look at a Ford flex. It needed brakes and tires, honestly shouldn't of been let off the lot in the condition it was. This was on a Tuesday, they said they could have it done by Friday. Called Friday and gave us the run around, went back in 8 days later and was told I would get a phone call on Wednesday. That call never came. David was a terrible salesman and I would not recommend this dealer to anyone.

Ibrahima Bah: Bought a 2017 Camry for a great price

Gizeth Medina: The whole sale team and owner were very friendly and helped us buy a car

Trinh Nguyen: Helped my friend get a car here, Dave was awesome guy. Big help getting my buddy in a car quick. Much appreciated Dave

Jus B: They take care of you here bought a truck and issues they will fix right away quality cars at a fair price !