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Joanne Ghazil: Outdoor plants not very well taken care ofBut staff inside very helpful and pleasant4/21/23 Sales staff still very helpful. One lady walked across the whole store to help me find what I was looking for.

Andrew Kimball: Customer service was a little slow when I was in to pick up an order, but they definitely were doing their best given the apparent short staffing situation that they're dealing with! Which is unfortunately quite abundant these days in many service industries...But overall a decent store, although I don't frequent this particular location much, they usually have had what I've needed.

Mark Whelden: Going downhill. Can hardly walk with stuff parked in the aisles! Looks like it would be a disaster if a fire broke out. Staff is unavailable or untrained. Used to be the best. Website says stuff is in stock, drive 15 miles. Not in stock. The website works OK but regular items are hard to find, even with the app. Especially small items in bins, plumbing, fasteners etc. Mostly because customers out stuff back in the wrong place because they don't know what it is in the first place. Some cashier's avoid contact when no-one else is in line. I understand the staffing shortages, and usually am polite and lenient. Now I just stick to polite and write a review. Now, I'm entirely PO'd that that new 18" Husky battery chainsaw is impossible to find the cost of a spare battery in the website & the store. Everyone that ever used a battery tool knows you need a spare in a charger for when the tool one goes dead. That's how work gets done. Not everybody is a amateur! Been a Husky, Stihl guy for over 40years. Got a little Kobalt to try. But just for branches. Oh well. Ryobi here I come. That isn't on the local store either. That issue is deceptive corporate policy. You won't even show your plastic outdoor chairs on the website so we can tell if it's Adirondack or flat. Another 30 mile round trip waste of time. Even Rocky's can put a picture on their site.

Paul Dermond: This place is horrific. The mouse smell is eye watering. I don’t know how this place has not been sued or shut down. The management here is abysmal and the employees are constantly stressed dealing with the broken systems at Lowe’s that appear to be dated by several decades. Shopping here is never as efficient as it should be or convenient. There is a reason everyone calls Lowe’s “the Walmart of home improvement stores.” Walmart does things even better than Lowes, so that’s not really an insult anymore.

Lisa & Robert: Terrible!!! The salesman Mark was great and very knowledgeable. When it came to the delivery and installation,that was a nightmare. It started with the fact that the wrong prong plug for the dryer was ordered. When we realized this 2 days before delivery, we called customer service to take care of the problem and switch the plug for us. They kept transferring us back and forth between the Appliance department and customer service because nobody knew how to do their job. We got hung up on, called back and was told they would have extras on the truck and the delivery installation guys would take care of it. Delivery day comes, ask the guy if they have extra cords they said no, said call the store and another truck would come with the right cord and install it. These guys didn’t install anything and left both units in the middle of the basement floor! We called the store they said they couldn’t do anything today, they can send someone tomorrow. We have jobs and have to go to work that’s why we scheduled the delivery install on the weekend. They were rude, and unwilling to correct anything. I am highly annoyed and disappointed in the Springfield, MA Lowe’s. There are good helpful people there, but the ones who don’t care about their job or helping people totally takes away the good employees efforts. This was a real horrible experience.

Christopher Provost: Pretty good. Safe distance from people and they keep it cleaned.

Marilyn Apostle: Excellent Friendly Service and choices

Zurn Kwihangaana: Great customer service and organization of items in the aisles

Luis Rodriguez: This place judgment sucks!!!! Just because I have multiple accounts open from different stores, they took it upon themselves to lower my credit card amount from $7000 to $250. When I kept good standards with them. Only owed them less then $200. They are unfair and bad judgment.

Nathaniel Reilly: Not impressed

Victoria Ortiz: Mi lugar preferido 😉

Gu Reynoso: Bien

Irene Eskett: Great service.

Linda Gallivan: It's a great place to shop my husband got a fantastic deal in his trailer had a fantastic salesman

James Rudolph: Scheduled a measurement for carpeting. Was given an 8-12 window for the person to come. 12:40 rolls around and no update, call the person assigned and they claim they had car trouble. Said they would reach back out to reschedule, no call, no service. No thanks

Kirk Floyd: Good store

claude Renkele: Great! Associates are actually doing their job! They know their merchandise and are friendly. If there was a downside to mention it would be that there may no be enough associate.

Proper 4: Great shopping experience for laminate flooring. Jose helped open a new account. He went above and beyond expectations

Fernando Catala: Anything you need from Home Improvement bathroom installation and tools you name it for repairs to build they have it.

jamie roberge: Kind of the same as every other Lowes. They did have 2 packages of the 8" green scotchbrite pads I needed. Only 2 though and then sold out. I also don't like not having at least one register with real person working. The self check out, every person in front needed the attendants help with her key. So speedy check out is not their fourtay.

Tom McCarthy: Service is always awesome

E Ortiz: Hector in lumber was the best guy ever help me and measurements and what I needed to do my project I will recommend him to anyone look for Hector

Freddy Tech: Always low stock on a majority of common items

Viktor Nev: Nigaballs

Mustafa Thompson: My wife says I live at this Home Depot. In fact, she believes it would benefit us for me to quit my job and apply here. Just kidding! Yet, I do spend alot of time here. No matter how often I am at this Home Depot, the staff are super engaging and friendly. The products are rarely hard to find. Its easy to get lost in wanting to start 10 billion projects here!

DucDucGoose: Had a very frustrating issue that I needed resolved and was fortunate enough that their Customer Experience Manager Arelys Baez took the time to hear out my concerns, get to the route of the problem and helped come up with a resolution. I’m going to be honest, I was extremely frustrated and she was nice enough to make sure my issues got resolved BEFORE I left the store. Home Depot, this one’s a keeper! :)

Magali Robles: Encuentro todo hay para arreglo de la casa

PapiMGM: Thx

Tom Kennedy: Not great today...or for a while...store is not restock properly, help from an associate is almost 0, the only time you get help is when the managers are in town,, years ago used to be too notch,,, from the pro dept...until costumer service....and someone is going to say is because of the pandemic...not true....I am moving to the Chicopee store.Also for the rest of Home Depot shoppers, Enfield it is Great!!! Well stock....if you looking for appliances...It is the Place !!

Anon Mouse: Customer service is unbelievably bad. Miserable older blonde woman had the nerve to comment that they were short staffed and that "nobody wants to work." Really? Do you even read the news? We have record low unemployment, so please just stop it, Karen. She said this to my face as 4 employees behind the customer service desk were literally doing NOTHING but talking to each other and the store was EMPTY. If nobody wants to work, it applies to your coworkers/ employees. People are working- but obviously not there (just collecting a paycheck). It was pulling teeth to just get a staff member to unlock the drills, which we couldn't buy because they were display. She then searched for the 2 drills on a high shelf via the ladder... One. At. A. Time. She literally went down to tell me they didnt have the first one then back up the ladder to search the same area for the second drill. She was having trouble remembering. Um, ever heard of pen and paper??? Or even the most basic-level principles of efficiency ??? 45 minutes after we got there (we came to buy just the 2 drills and we knew what we wanted right off) as we are being rung up, I asked the cashier a question (I hadn't previously addressed her) and she refused to even answer. Rude and must be poorly brought up. Another "worker" was literally just leaning on the counter with her elbow on it and her head resting in her other hand, doing NOTHING, just watching the cashier and me and nothing else...not moving even an inch even once in the entire 10 minutes we were being rung up. Talk about being disgracefully LAZY. I was so close to asking her, "Don't you have any work to do????" Listen, I had s#!t jobs too, where I was 10 hours on my feet but never once did I ever think this bad attitude and horrible way of treating customers was ok. If I acted like you, I would have lost my job. You are lucky to be collecting a paycheck at all. It's obvious that the management does not care.

Earnest Ford: Went to home Depot to return some unused products from a remodeling job they gave us such a hard time saying that the policy had changed the hundreds of thousands of dollars that was spent to remodel the wood cement bags even having the credit card from multiple purchase they still gave him a hard time in the only reason I can figure is that he was black.

JPH2179: 😁👍😷

eb bush: I was renting a vehicle and they disabled the truck so been calling talking to managers for days with nothing being done so I called my triple a to get it towed back to the store when triple a got there they did a walk around the truck and then told me they couldn’t touch the vehicle because it’s not registered and they showed me it expired in 2022 so I called the store manager and he told me he would get back to me never did so I called corporate today and they said they would reach out to store manager and have them call me that never took place then I just got a call for me to take care of the balance so they are renting out trucks that are not legal to drive and putting customers at risk if you look at sticker on license plate clearly it says 2022

Derek Martinez: Great

robert schindler: Ok

B Gentry: Necessary

holly Bruso: Usually has what we are looking for.

Andres Rodriguez Uzeta: Buen servicio

anna omyous: terrible f’ing customer service, so f’ing unbelievable.

sara ventura: Worst customer service!! I have been to many Home Depot’s before and have never experienced such horrible service. Placed an order online for curbside pick up, checked in and no one showed up, called them they kept placing me on hold. Call the main line and they called and told me the same thing that they kept placing them hold. If I could pick up my order inside the store I would but I was not able. Unable to fulfill my order

Dennis Duarte: A great place to get all your household needs. The employee- Tanya was very professional & helped with all our needs

Debby Stephens: Flowers are out in full!! I love the rug I got there. Made a perfect match to my new coych.

Jose Ruiz: Buena

Nigel Cubin: They always have what I need for projects, great paint department

Carlos Molina: Everything u want and need in one place.

Jessie Hensley: They got what you want

Luz Sanchez: 5 ⭐⭐⭐⭐⭐-&-MORE⭐⭐🌟🌟⭐🌟⭐-&-MORE AWSOME place

Ronald Mcduff: A very clean location.Very helpful staff.Never to crowded.A+

Joanne Koetsch: Could not get anyone to cut a window shade for us, despite asking twice at customer service. We left after 20 minutes. Went to Home Depot got service within minutes!

Hassan Goodridge: Alot of items

Richard Dietrich: Love Lowe's ❤️

Jeffrey Goulet: Best big box hardware+++ store.

Zurn Kwihangaana: I know it's difficult to know where all items in the store are, though one of the employees - Desire in particular ought to understand that saying I am not sure where a given item is , is okay for a customer than only directing me to a wrong isle.

Victoria Ortiz: Mi lugar favorito...

LUCY Gresham: LOVE THIS STORE YOU FIND EVERYTHING YOU NEED I GOT TO GO NEXT WEEK I GOT A NEW DOOR FOR MY GRANDSON'S BEDROOM DOOR GOD HELP NEXT I GOT FIX HOLE IN THE WALL

Eric Lavalley: Needed 1 inch cut off a pipe and rethreaded to fix a broken water pipe in my house, to restore water, associate in plumbing refused to help at all said its against store policy, told him my wife is disabled and my elderly mother are at home with no water, he did not care because it's against store policy, I and all of my friends will never step foot in a Lowes store ever again, thanks for helping out Lowes

lillian crespo: Vine q este lugar buscando un tornillo y aunque no encontré lo que buscaba el empleado me ayudó ,muy amable😊

Luis Rodriguez: Bad judgment

Nathaniel Reilly: Could have been better