Best Toyota Dealer Springfield Near Me

Jennifer Sibilly: Service department review:I had a full rear brakes replacement on my Corolla, which is a pricey service. A few days later, I started hearing rubbing in the rear wheel area and scheduled another appointment. Turned out to be a faulty spring, likely unrelated to the brake job. They cleaned and inspected both sides, noise went away, and I was not charged for the return visit.Their oil changes and service jobs are definitely more than your average mechanic shop, but I was pleasantly surprised at this gesture to fix a very disturbing grinding noise at no cost. Thanks for keeping my 190,000 mile car running.

R Karcz: Not happy at all. Would give zero stars. The woman at the front desk couldn’t be bothered to greet me when I walked in to the dealership. She was scrolling on her phone. The car we purchased was not ready to go for us. The salesman knew days in advance that we were picking up the vehicle. The car was sold to us completely filthy and not detailed. There was a dirty bandage in the car and a nasty bug in the glove box. We mentioned it to the salesman but he couldn’t be bothered to care. The car needed emissions testing to be registered for Connecticut. It was not done prior to us arriving. We had to wait 2+ hours for them to drive to Enfield from West Springfield, do emissions testing and they returned the car with NO GAS in it. We were lied to about our trade in and was told it was going to auction and they couldn’t give us more for the trade. My old car is now on their website selling for top dollar. The salespeople are so unbelievably rude & lie straight to your face just to make a sale. I will never buy another vehicle from any Balise dealerships.

Stefan W: Way to expensive!

Joshua August: First time at a dealer ever, Labi showed me my dream car and was a perfect sales man. He made everything fast and easy. Got me a great deal and talked me threw the options. Couldn’t have been a better experience, highly recommended.

Keith Davis: I've bought a few cars in my life. Mustafa Gencay at Balise Toyota in West Springfield is the best salesman I have ever dealt with. Mustafa is honest, conscientious, and a pleasure to work with. He worked hard to make sure I was satisfied with my used Prius purchase. The service department people are friendly and helpful. This is an excellent dealership.

Roberto Jimenez: Always great customer service here

AC PEREZ: 👍👍

candido colon: Bought the right part for my car

LUIS GONZALEZ: Best dealer around they do take good care of you here

mark gobin: Not Happy .. I religiously brought my Tacoma in for service b4 5k miles .. found out they only changed it every 10k miles ..I grew concerned about the quality of oil and bought one case of Toyota full synthetic oil and filter .. I assumed they did not change my oil or they must be using recycled non-synthetic oil ..It was thick like molasses and darker than asphalt ..It’s a shame to be taking advantage of customers and not disclosing the reality of what they are doing .. 1200 miles since it was changed …I don’t blame the dealership but at least educate the consumer and/or even be honest .. it would have been an up sell of I knew ..

james bressert: Karen Leonard is the one to see if you are in the market for a new Toyota. Appreciate all you did for me.

Luter Cuevas: Súper agradable lo mejor de lo mejor , José barina execelent costurmer service ☘️🙏🏽🎉, and crhis manager ….

Joseph Hubbard: I have a Hyundai Elantra GT, that I purchased from a different Toyota. I now live close to this location, and brought my vehicle in for an oil change. I had previously bought a service package with my car that was supposed to be good for a free oil change, but this location would only honor a certain percentage off as opposed to the whole amount. My advisor was very pushy and unempathetic while I was trying to figure out the difference, I agreed to an oil change at the difference and went home while the service was being performed. I had called my previous Toyota location, and they explained that other locations do not have to honor my pre-paid service to the extent that they had. I was okay with that, but wanted to ask a supervisor at this location about it. After waiting 6 hours for a text back, I came in and asked to talk to a supervisor. The advisor then tried to explain that we had talked about this previously, and I told her that I had spoke with the other Toyota and just want to talk to a supervisor. The intent of this was to just say, I know that this location and the other are different businesses and have different policies, but I have future business here and it would mean a lot to me if we can talk this out, if you cannot honor it- that is fine. HOWEVER, that conversation never happened. The advisor then talked to their supervisor behind a glass wall and came back and said "we will wave the fee this time because I didn't have you sign an agreement earlier". This was completely disrespectful to me, I did not expect them to wave the fee for this reason and would have paid the balance. The fact that this company thinks so little of its customers, that when asked for a supervisor- they still do not respond and thinks the $30 it cost for the balance was worth more to me than having a positive, enlightening conversation with a loyal Toyota customer is disrespectful. I would have valued that supervisor getting up from their chair and having a conversation ending in "we cannot honor that same policy at this location", rather than an pushy advisor come back and say "it's free today". Nevermind the fact that I had explained my future business was dependant on a conversation with a supervisor, and I was told "we do not diagnose or do challenging work on your vehicle because it is not a toyota, so we do not make any money off you to cover the fee from the oil change". I didn't even know that they wouldn't service my vehicle if something was wrong, I was under the impression they would. I am overall unsatisfied with the character of the employees I dealt with at this location, and will be seeking service from a different location. In my experience, Balise Toyota customers should not have to deal with pushy and unempathetic employees who only disregard customers feelings and lack the ability to explain their processes and routines to their customers thoroughly.

khouloud mandour: Thank you Surabhi S for an amazing and professional customer service. We really had a great experience buying our highlander. The whole process was very smooth from start to finish. He was very friendly and we didn’t feel pressured at all. He explained everything very thoroughly. Thank you Manny as well for spending the time finalizing everything for us! Really this place has an awesome and very knowledgeable team!

Matt McLaughlin: This was my 2nd time buying a car from Balise, just like last time, I felt super welcome and didn’t receive any crazy sales pressure. Shoutout to Jose Barina and Chris Fredette for making the whole thing painless and easy.

Michael Soja: Thank you Jose Barina for your honest approach to selling me a car. If anyone needs a honest straight shooter look for Jose. You’ve earned your 5 stars. Seems Mr Balise is picking his employees perfectly all interactions were good. great experience. No bS

pedro aguirre: Helpful and very polite

Bill Reardon: First time I’ve ever given a review to a car purchasing experience but I felt it was worthy. Mustafa at Balise Toyota was an A plus salesperson who helped my son and I out with a new car this weekHe asked good questions and came up with a solution in an expedited manner. There was no pressure, no selling of unnecessary options just a great experience overallI would recommend this dealership and Mustafa Gencay to any prospective buyers reading this.ThxBill R

Maria Carattini: Muy profesional y amable!

Theodore Eustathion: Highlander is a great car have not used navigation or remote start the multi-information screen is a complex system to use

Andrew Ethier: Most car purchases tend to be a challenge, in the end this purchase is a 5 star rating. I used Mike Kaplan for the purchase. 2023 Supra

Borry Bc: I love my car that I purchased at this location. But in having done so I also bought the auto and rim insurance. I have called the over 5 times to book an appointment so that I can get it looked at and I was told that they do not have anyone to come out. They stated that they will give me a call back when they get a hold of someone. 6 months later, I’m still waiting for someone to look at it so that I can have it fixed and or replaced. My rim insurance will run out before they fix the issue. I feel that they should not sell auto and rim insurance if they can’t provide the services. Is anyone else having the same issue? Not sure if this is something that needs to be reported to the BBB.

Duc Huynh: Chờ sửa xe quá lâu

Junhui Yang: I just bought a Camry from here, and the experience was truly great! The initial contact via phone was with Tina. She is very professional and she didn’t make me feel pressure at all when I was just inquiring about prices and hadn’t decided if I wanted to visit in person. She provided transparent costs of the car models that I was considering, and there was no surprise when I came purchase in store. She made me feel valued and personalized service - I called her the next day after my initial call inquiry and when I just said my name, she immediately remembered who I was and what car I needed. The salesperson, Adam Soufan, I worked with is also excellent and beyond my expectation. He is very knowledgable about the cars and very efficient in providing all information and documents I needed. Since I needed to get the car as soon as possible, he provided suggestions and timely assistance to get the car satisfactorily delivered to me at my expected time. He is very responsive to my messages, calls, and requests. The purchasing process with Adam was super pleasant - in addition to the awesome sales services he provided, he also makes people feel positive and upbeat. I would highly recommend working with Adam if you are getting a car! The delivery process of my car was also very smooth (and the car was with a full tank of oil!). I am very satisfied with my new car and the purchase experience at Lia Toyota of Wilbraham!

Jerzy Furgal: They specifically make you wait to make more money per hour. That qualifies to sue them

Sunshine 3: Strongly Recommend! Excellent service team. Members interacted with me in a professional, positive and supportive manner.

Waniya Adeel: Super rude person in sales Tina that I start a conversation with. So how you expect to get business when the sales person are having a bad attitude.

David Gardner: I traveled from Rochester NY to Lia Toyota Wilbraham MA to lease a 2023 Toyota RAV4 XLE. Traded in a 2022 Corolla LE that I travelled from Madison AL to lease in 2021. John Kupec, the General Manager has always been honest and awesome to deal with. Rick Greenaway the Finance Manager made it quick and easy to complete the paperwork. Goncalo Costa was a very professional sales consultant. They even sent a runner to meet me at the DMV in Troy NY to register the vehicle on my way home to Rochester immediately after we completed the paperwork. I have recommended them to family members that were very pleased with their purchase experiences.

Rocky LaFreniere: When you go down ask for Francisco, he is knowledgeable and a pleasure to work with.

Christopher Aaron: Full Disclaimer! This company (Lia) will claim they completed a 'full' diagnostic on your car but will only focus on the specific issue you state. This is not a 'Full' diagnostic, although Edward Ramos service manager states a full is a full diagogntic of the customers concern, not the entire car. The definition of full per Webster dictionary is and I quote, 'complete especially in detail, number, or duration, a full report, gone a full hour, my full share".They claim they care but when you give an issue specific to potential harm of a client they will state and I quote,"not sure why this is my problem", said Ed Ramos on a recorded line.By law a company speaking on a recorded line must state such recording is taking place prior to the inception of the conversation.Swallow the $150.00 and get $500.00 service, the $500.00 pays your tech more times over. Ps, basic research shows this review will change 20-30% of your customers opinion of going with your business. A new car pays for 200 techs to get paid Mr. GM, each 150 saved cost much more....Good job burying your own business...Simple business advice; 150 is not 500 and if you tick off enough customers that 150 takes away a new service or more important 30k in a new car.Your general manager will ruin your business....Update following iggnorant GM response: the problem was not the time lapse between full dignostic, manager told me they only do a full based on concern not the full car. General manager and aService manager clearly dont communicate. Ps, alternator was failing all last year and you would have caught that on the full diagnostic, voiding the reason for this visit.Ps, responding with pure iggnorance supports my comment.

Steve Wilson: Dishonest business practices. They take deposits for trucks they don't have in stock, knowing they also can't deliver that order to the customer.Ordered a Tundra on 01/14/2022, still waiting for it. Go on YouTube, watch the videos from honest Toyota dealers. What Lia tells you is not the same.

Dajara Wright: I went to this dealership to look at a new car. I was not fully committed in buying anything but was open to ideas. I worked with Mike who was kind, patient and within an hour we had a deal on a car I wanted. I signed all paperwork and was told to come back in the afternoon.When I came back to meet with the finance manager, Ryan. The experience shifted. Ryan instantly assumed that because I had braids that I was from an island. He asked where I was from because of my accent; and when I said nowhere he said “ah I thought you were going yo say Jamaica. I have lived in Mass my entire life and have not a single accent especially one from an island. He then proceeded to talk down to me and questioned where I worked although I clearly outlined it. After he went over my credit he then said I dont have the offer that we agreed on early so it’s going to be more. I ended up walking out without a car although we agreed about 4 hours prior. I sent an email to the Manager that night. The next day I got a call from Mike apologizing but reporting they were looking at a different car. That was a lie because I signed for a specific car. He reported his manager wanted him to call to offer me a different car. I politely declined and hung up. While Mike was not the problem and Ryan the Finance Manager was racist and belittling and the General Manager couldn’t even call me himself to acknowledge my email I would never return there. I hope other women of Color do not have the same experience as I do.

Brendan Lynch: Love their service department. And the latest text uodate and approval makes the experience even more better.

Thalia Delarosa: We purchased our Ram Rebel from Lia Toyota back in July of 2022. After purchasing the truck we realized that after hitting bumps on the road the truck squeaked on the right side and the noise only increased when we put our windows down. After speaking to the service department at Lia Toyota the same week we purchased they made an appointment with the Ram dealership and the Ram dealership “determined” that it was the bushings and link kits. After so much back and forth Lia Toyota canceled the parts order TWO times and then we were made aware that the parts were on back order. They assured us that they would fix the problem but that we had to wait until the parts came in and if those parts weren’t the issue they’d figure it out. However, the wait time was unknown. By the time the parts came in we are out of the warranty miles/date. BUT my husband had to contact the service department on January of 2023 to check if the parts arrived (we were told we’d receive a call when they came in if he wouldn’t have called god knows when we would’ve been notified) This process was already a nightmare because my calls weren’t getting returned appropriately by Lia Toyota, there was miscommunication with the both dealerships causing me to call back and forth, and the attitude we were receiving from Lias service department specifically the service assistant manager Kelly was very upsetting. The attitude was so inappropriate we made sure that we brought it to her attention. After my husband contacted the service department and was notified that the parts were received we scheduled the appointment to get the truck fixed. We were so relieved because finally a truck that we pay so much for was finally going to be fixed. I was notified that the truck was ready for pickup and that the issue was resolved. I questioned the assistant manager Kelly if the truck was driven and if the problem with the noise was resolved. She proceeded to lie to me and tell me that yes it was driven and it was resolved. As soon as we picked up the truck and my husband exited Lia Toyota the noise was not only still there but it was WORSE AND HIGHER. This noise can be heard from other cars (as I was driving a separate car and could hear our truck behind me). I contacted Lia Toyota and they apologized however I had to call them 3 times in order to finally get a response and schedule an appointment so they can access our truck AGAIN. They finally contacted me and let me know that their service manager drove the truck and determined that the noise was coming from inside the car. That there was something loose with one of the seats. LOL. So I proceeded to make the assistant manager aware that this noise was something that was coming from the outside and you could hear it from other cars. She then proceeded to tell me that there was nothing else they could do. I can’t even believe the treatment that we’ve received from this service department. All we wanted was our truck to be fixed as we pay an insane amount for it monthly. This is definitely a dealership that we will not return to and it’s unfortunate because we had a good experience with our salesperson. Hopefully, Lia Toyota of Wilbraham does not brush this review under their rug and takes action against their service department. What a disappointment.

Anna Breton: My service advisor advised me that the passenger side mirror was damaged by an impact and that it would not be covered. I explained that it was not from an impact and that it was cracked along the placement of the defroster wiring (a mechanic had checked it and said it was a common problem). She insisted it was from an impact, basically calling me a liar. When I pushed back she then said she wasn’t qualified to determine the cause and she would speak to her supervisor. I informed her that if it wasn’t going to be covered I didn’t want it fixed. She said they would have to order the part anyway and I’d have to come back. I informed them when I scheduled the appointment that the mirror needed to be replaced but they didn’t order the part so now I have to go back.When I picked up my vehicle I was told to go pay. I was then told the location of my vehicle and had to ask for instructions on how to use the remote starter they installed.The experience was disappointing. Rude people!

Sarah Jayleen: Customer service here is poor.I have been a customer for Lia Toyota for about 3-2 years now. I have always went to this location for any service I need for my vehicle. I live in West Springfield and I  drive to Lia Toyota which is about 20 mins from my home knowing there is a Toyota Balise west Springfield location closer to me, However I loved the customer service here and that is why I have chose to drive out my way to this facility. On 12/31/22 I had an appointment for 1430 pm however, I stopped at sonic for some food and figured I would stop and get some food since the wait at the dealership was going to be long. I got there and a Caucasian male named Dale approached me and said I had came late to my service appointment and was unable to help me. Kelly king was there as a witness and I believe both came to an agreement to deny service on my vehicle due to them wanting to go home early. I left the facility very upset. I needed an oil change and the air and cabin filter changed. I have been late before and I  never got rejected for a vehicle service.EVER I am not returning here as a customer ever again. I drive out my way to come to Wilbraham  facility when my car needs service and I get  rejected. That is not right. From now on I am choosing Balise toyota in West Springfield much closer to my home.

Evangelista : Angel Ballester: Tremendo servicio 👏

Dan & Cora Desautel: After waiting 5 months for a “rare color” Lunar Rock RAV4, it finally came in. Unfortunately, the purchase and sales agreement provided to me in July was not honored when I came to pick up my vehicle. Instead, I was expected to pay an additional $800 for MSRP changes and pay $400 for accessories on the vehicle that I did not ask for. AND still have to pay $200 for the accessories I actually wanted on the vehicle. They tried to make it right by taking $400 off the deal, still expecting me to pay $1000 extra. Therefore, I walked away from this “very rare color” vehicle. On my way home, I called 4 other dealerships and 3 out of 4 had a Lunar Rock RAV4 coming within a month. So my word of advice to you is … do not settle for this small-time dealership. All of the Toyota dealerships are getting a random assortment of vehicles every month. There is no such thing as “ordering”. Call around to get what you want because there is no loyalty and no deals with the current market. I will never do business with this dealership again or refer anyone to them. The people I worked with were salesman Mark, Dave B, and Manager Riley.

B Rowe: Been going to Lia for years and have never been disappointed. Alek Godlew has always been my go to salesman there. He makes the process easy and painless which cannot be said for all car salespeople. Will continue to go back for any service or future sales needs!

Ray Hanechak: Aleksandr Godlew is our Sales Rep and he was excellent throughout the purchasing of our new Highlander. We had to wait for 3 months for the Highlander to arrive but Alek kept us informed when new information was available. We were leasing the Highlander we had and the lease was over in October. Alek provided us with the information for extending the lease until our new SUV came in. We have leased / purchased 3 SUVs from Lia and 7 other vehicles throughout our life. Our experience dealing with auto dealers was so bad we hated to purchase any vehicle. Alek made this purchase the quickest and easiest time for us. We can't thank Alek enough for making our experience so GREAT!!

Pamela Dulude: Chris did a great job. Very personal. Great personality! I love toyota

Alyssa Viets: I worked with Chris on buying a new Tacoma and he was great! Very responsive and easy to get a hold of. Jeanelle in the finance office was also very helpful in working through different finance options and paperwork. Overall a great experience at the dealership for buying my first new car

Luz Sullivan: Chris, Chelsea and Janelle at Gale Toyota are fabulous and a pleasure to work with. Thank you for all your help!

Claudia Goodine: Chris Slater and Jacob Martin were super kind and very helpful throughout the whole process. Highly recommend you visit them!!!

Ryan Murphy: Thank you for the great service, and unexpected outcome.

zack boukraya: Good people good service

Devin Gross: Chris was an excellent salesman! Took care of things even on a day off. Got a nice 2011 toyota camry in 2 days. He gave a great price, had the car cleaned and the things I requested fixed all in a day. Very pleased with the experience and highly recommend buying a vehicle from here!

Leah Kahn: Alex the salesman did a great job helping us find the right car we need! He answered all our questions and provided excellent customer service! I would recommend gale Toyota to anyone. They have a variety of different cars with great deals.

Andrew Lass: AMAZING!!!! If you are like me, a bit wary of buying a new car and, worse, from a car dealer than check out Gale Toyota to be proven WRONG! This is the second time in my life (I'm 70+) that I purchased a new car. We wanted a van and noted that Toyota now makes an AWD hybrid Sienna. The reviews are excellent. However, our model is in very short supply. We were told it could take up to 8 months to locate one. Alex called us two month later with the good news. The whole purchase process was flawless (in spite of being out of state) and we are now extatic. To lay out a sizable amount of $$ and feel not only happy about what you bought but how you bought it, what a treat! In a sellar's market to boot! Our sales person Alex is an absolute gem, gentle and considerate, he hovered over us, explained everything and made me laugh. And Dominic, the general manager, who welcomed us the very first day we pulled up, waving keys (to try out a used Sienna), and came out to thank us and wish us goodby! I mean, they should open a coffee shop, a place to hang out. THANK YOU ALEX, THANK YOU SO MUCH, we now have a van we can both drive, safely, with my wheelchair tucked in and our young nephews silly, noisy, and safe in the second row captain seats!

Chris Decker: I was very happy and satisfied with customer service from the beginning to end of a new car purchase. Yarita and Ben were friendly, professional and helpful.Most of all the sales person I worked with was amazing. Barbara Hodges was helpful, knowledgeable, friendly, professional and is great at her job. She worked with me throughout the process and at no point did I feel pushed or pressured. If you are in the market for a new car go to Gale Toyota but most especially when you go there ask for Barbara. You will not regret it. I could not recommend Gale Toyota and Barbara Hodges more.

daniel smith: Bob is the MAN! Been a while since I was in the market; let alone buying from out of state. Bob smoothed out all of the complexity and made this the best car buying experience I've ever had. He's polite, professional, and pays attention to the details. I didn't feel like just another customer. He even picked me up at the airport when I flew in to Bradley International pick up the car 🛬! What a guy! Gale Toyota is the place to go and Bob is the person to call ☎️😊🏎️#bettercallbob #nissan2022 #galetoyotact #galetoyota

Matthew Bezzini: Sales person Bob was sooooo awesome. Really friendly and helpful and straightforward to my nephew. Definitely recommend!

Beverly Golden: Alex was very helpful, love my car. Alex very friendly

Mary H: Great experience with Gale Toyota! Yaritza and Bob were great at getting the Tundra that we have been trying to buy for the last year. Everything went so smoothly! And Jacob was awesome at showing us how how the new gadgets work on the dash. This is our fifth Toyota and by far the best buying experience.

Lesley Smith: I bought a Highlander at Gale Toyota and was very happy with the sales department. Barbara H was kind, patient and funny and made sure that all aspects of the sale went smoothly. She even met me at a halfway location more convenient to my home to complete the last step of the process. Thank you Barbara.

Gina Samples: Barbara was my sales associate she was wonderful and worked with me to get me in my beautiful car! She is the best and made my experience easy! Highly recommended!!

Rafael Baez: Good 👍😊

Frances Reyes: I went to Gale Toyota to finance my first car and it was an amazing experience! Chris Slater was the person who helped me and he made the process great. I highly recommend this place, especially for first timers!

lillianm morales: Thanks to everyone at Gale Toyota especially Derick and Justin for helping me get the car of my dreams my 2022 Toyota Corolla Apex thank you guys .

Deke: Horrible service/rude treatment from the Sales General Manager. Nobody deserves treatment like that. We went to another Toyota dealership in Manchester and found much nicer people overall, with much better dispositions and superior service. We closed the deal immediately with them. He seems to have either a complex or maybe I caught him on bad days. In any event, when I heard the same from others I decided my experience was not all that unique. Neither our business nor our family will recommend or use Gale Toyota.

Britanny Rohena Cruz: Great service, serious people to do business with

Josh Dixon: Mo has been a good help with my car purchase even months after the purchase with help on services to advise. Always there to support. Also a good man!

Junior Vazquez: I just bought my dream car from wheels and deals Auto in Springfield and I love it ! Thank you for great business.

Deon Cordero: This is my second time buying a car here and they are great!! Very nice and Gave me a great deal and both cars where in great condition. Would def recommend ☺️😊

Anthony Escalera: Bought a beautiful 2016 Nissan Altima from here and the Mohammed was great throughout the whole process. Very attentive,communicative,helpful and honest. Definitely will recommend and 100% pass inspection worthy.

Luis Herrera: Good service very friendly n good prices i have a very good experience

Diyah M: Bought my first car from Mohammad. Has nice prices and good quality cars that will definitely pass inspection! He is very attentive, professional, and an honest man. I highly suggest shopping if you already haven’t been.

Edxiel Cotto: Very professional, very nice guy. He made sure the process of buying a car went smooth and easy. It was my first time buying a car and it was a good experience.

Rachel Tapper: Love my 2014 lexus I got from wheels and deals, Mohammed goes above and beyond to make sure the customer is satisfied. Sending a few friends over

Dazel Tapper: Hands down the best dealership in town, excellent customer service and actually gets you into the car you want. Happy with my Acura and will be going there for future car. Strongly recommend

frank torres: I bought a 2011 Nissan rogue krom edition from wheels and deals 2yrs ago and it's still running like new. I'm working on getting a 2012 Hyundai Veloster from Mohammed he's a great guy and has great deal's. If you're looking for a reliable used car go to Wheel$ and deal$.

Jessica Mcdaniel: Thus place is phenominal!!! He posed me all the way across the board ,great car ,reliable with great help foreverand as needed. Family man with care,and quality!!! Thanks for blessing my family!!!

frances velez: I bought a 2007 Honda Accord from Mohammed. The vehicle was an excellent condition. I took my vehicle to Honda Dealership in Chicopee to get a diagnostic check and a thorough inspection and I was told by the technician that I got a good deal on my vehicle and it was in great condition. I’ve known Mohammed for 10 years and I know him to be an honest trustworthy man. He takes good care of his customers. I wouldn’t go anywhere else.

Lumarie Sanchez: My husband and I bought a vehicle from Mohammad it was a very quick process. He has been very attentive to any issues we have had with the vehicle. Very good guy to work with I will be referring my friends and family to him!

Jacob Martinez: If I could give this place zero stars I would. Owner is very unpleasant and straight up disrespectful. I've gone in twice looking for a car and he gives the same "no joy rides" or just makes excuses not to show you what you want to look at. Once I told him I was looking to pay cash, his attitude changed. He was ready to show me every car in the lot. He charges top dollar for junk cars. All the cars look like they come from auction, he fixes one or two things to make them turn on and won't even guarantee they pass inspection. Don't waste you time because he sure will.

Mike Grey: AVOID AT ALL COSTS. Understaffed, unprofessional, dishonest. Mohammad Baghdadi Had me waiting over a month to pick up a car that never ended up being ready to drive. I opted to buy a different vehicle with 50 percent down and had signed the title already. Was lied to and told theres in-house financing issues but upon getting refunded found out that this Snake oil salesman sold the car to someone else after wasting 2 months of my time. Repeatedly had to remind Mohammad to send and/or fill out paperwork required by him. Would give 0 stars if possible.

Elizabeth Ayala: Great service

Ry Kim: Over the weekend they let my car get stripped of its major components and won't accept responsibility

Mohammad Imran: I Bought Toyota Camery Beautiful 2011 Good Service Good Car Love That Place

JAYSON BERMUDEZ: Very friendly and professional. Answer all the questions i had about a certain vehicle and added more than what I expected.

andres zayas: This place had the nerve to ask for 7000 for any car in that lot. Waste of my time and gas going to see a junk yard.

Scarlett: I recently bought a car here and was very pleased with the level of service I got. Very professional and courteous. Car was also a good find.

Dylan Delaney (Earthbound Paranormal): wouldn't recommend to anyone. bought a car and was told it would be tuned upAnd oil change and the owner admitted to having his mechanic throw in whatever spark plugs he could find. Ended up using my own mechanic to fix all the problems

Kelly Norris: Bought a used car here and it failed inspection. Not only that, they sold it to me for my daughter and we found out it has bad breaks, completely unsafe to drive. Bummed out I trusted them.

Carmen Dejesus: Aceptable

Colin Muise: Great service, the kei trucks here are in great condition, everyone here is very friendly

Euny Palmenia Liriano De Suero: excelente muy responsables!

jose Vargas: Don’t buy

Alexandro Diaz: Do not buy any cars from Auto Globe LLC located at 202 Berkshire Ave in Springfield MA.. I recently bought a car from them not more than 3 months ago and I already have to replace the engine and they are not willing to do anything for me. Now I’m just stuck making payments on a car that doesn’t even run. Ima take my L, but I’m just warning people. I also had numerous people told me they had the same issues with them. They also have another dealership in Westfield, Ma I beleive.. Do not buy any of their over priced junk they are scam artist..

Aruna Ratnatunge: I purchased my Toyota Sienna 2006 from Auto Globe LLC and it was a superb purchase. Shifan has gone out of the way and ensured everything is ok before taking the vehicle. Excellent service by Auto Globe. Very reasonable prices compared to other car dealers.

Elizabeth Chojnicki: My family had a great experience buying my daughters first car here. The process was quick and simple. The owner was helpful and responsive, and followed through on some slight repairs he had to make once we bought the car. I would shop here again! It’s great to find a trustworthy car dealer that follows through, and even goes above and beyond.

Kevin Hurley: My wife and I purchased a 2010 Chevy Impala from here in March, The dealer , was terrific and the auto is great. Great cars at great prices. A pleasure doing business with. I highly reccomend this dealership to anyone.

Denise Hurley: Bought a 2010 Impala 3 mths ago. Never met a kinder or more honest car dealer. He helped every step of the way. He even helped with the insurance company. He went above and beyond any expectations I had. I would definitely recommend going to Auto Globe.

Bennett Campbell (Ben): Bought an 09 VW Jetta from this dealer - it couldn't have possibly gone better. The owner went above and beyond to make sure I was happy and taken care of. The world needs more honest, fair dealers like this one.

Brian Imbriglio: Pleasant experience while looking for a vehicle.

Ilham Salam: Best place to buy used cars

Pak Man: Great dealership. Quality used vehicles. Fair prices. Polite, professio al and friendly staff

Frank Tate: Outstanding workmanship..Give this company a try..A surprise awaits YOU..HE IS A MAN OF HONOR..

Nguyễn Viết Chí Bảo: Bought my first car from this dealer yesterday. The dealer was really nice and helpful, he even stayed longer to fix a small front light bulb for free after we have completed our deal. The car passed inspection but there may be an issue with the fuel filter and the car had a hard time to start, so I'm waiting for him to give me a quote or something since the car is still within 7-day warranty. Overall, I would recommend to check this place out if you are looking for a used car.

Monica Yvette: I needed a second vehicle, and I do not think I could have gotten a better deal. The car was priced way below similar cars listed online. The dealer is friendly and he made the purchase process easy. I would recommend checking out their inventory.

Melissa Therrien: I bought a car from Dock Perry, brought it somewhere to be checked out and the place I brought it to recommended that I bring it back as the car has multiple leaks, needs a new transmission and has no catalytic converter. I’m more then sure he had his mechanic take it off before I bought the car. Selling a car without one is illegal. I contacted Dock cause he said if I brought the car back for any reason he would give me my money back. Now he don’t want to be true to his word. I have all the proof from the shop I took it too. I have contacted the attorney general’s office and the BBB as well. I will tell anyone I know to stay away from him and I will never go back either

Henry Boulton: I drove up from Hartford when I saw Doc's ad for just the car that I had been looking for and at the price range that I was willing to pay. Doc made everything right. He is knowledgeable (this was his fathers business and Doc worked for him) and had the details ready for me. Yes, the car was as advertised and the price was negotiable. I bought it a month ago and I am still pleased with my purchase. Thanks Doc.

Debra Aylor: Dock Perry got right back to me after I sent an inquiry about the car. I needed a car and was very apprehensive about trusting the online experience. The picture of the car and what was written about it were for real ! Passing the word on, Dock Perry is a good guy to do business with!🏵️

Faye Boulton: Friendly & Professional

Carol Sherry: I’ve been a customer of this owner’s business for many years. I’ve had nothing but phenomenal experiences with them. I’ve bought cars for myself and my child and every time it’s been a seemless experience. I definitely recommend Square Deal Motors to anyone who is looking for great customer service and fantastic pricing!

Stefanie Braun: I've been a customer of the Perry family since the early 90's when their lot was in Chicopee. My family and I have bought roughly a dozen cars from them in all price ranges over the years. They've always been outstanding to deal with and I wouldn't hesitate to recommend them to anyone.

Gerald Howie II: Friendly staff and great, reasonably priced cars. Just bought a car from them, and the whole process was smooth from start to finish! Highly recommended

David Ashe: Best pre-owned dealership around. The owners and staff are great! Highly recommend! Update 04/19/2023 bought a second car from them everything went smooth as silk. Great guys!

Angelo Torres: I brought a va Tiguan runs great the service here was very good they help me with everything I would recommend this dealership

Christopher Vargas: Picked up my car today. Red 2011 Lexus is250. Car is in great condition and feels amazing. The staff was friendly and made the process quick. Never were pushy or sales. Would recommend easily

Joan Millan Rodriguez: Toda la atención que se me brindo ,fue excelente servicio. El trato la ayuda increible gracias a su servicio logre obtener mi carrito. Los recomiendo totalmente. GRACIAS

jeff saintilus: Great customer service. Open, honest, and detailed in all the information they give you. They definitely do what they say they are going to do. They gave me the vehicle with new brakes rotors and tires. Oil change and a free warranty. I will definitely go back for my next vehicle. This vehicle drives amazing and it’s the best decision I made with their help. Thank you for Helping me on my new car

Charles Hollins: Second time buying a vehicle from them. Always been given great service and they were always helpful throughout the whole process.

Aida Harris: Horrible horrible horrible!!!!! They are taking advantage of the elderly. Sold my mom a car and now they don't want to fix it even with it not passing inspection. Engine light comes on they tell a 72 year old lady to take it to auto store so it can be read. It's been a nightmare ever since she purchased this vehicle.

Walter Ramos: I went there to trade my car in my car the engine light was on the owner check my car and he came back to me telling me that my car Har 8 codes that the fuel pump was no good that the car has oil leak that the car need spark plugs that the car need coils whit out opening the hood olso he told me that the head gasket was no good and he was tolking to me whit a actitud but I am so smart and keep the game whit home he ofer me 2,000 for my car and I bring my car to the BMW shop what was rong whit the car was the PCV value was bad chep job. This guy is a reapoff they all like that the all come from the same place.

Daniel Kudla: Good Deals…..Great service, very good people

Yanet Hernández: Excellent service

John E: Very nice group of workers here, pleasant experience, and made this as simple as possible for me!

Evan Neeld: awesome experience, would reccomend this place!!

Mollie Wilson: I highly recommend this place, the customer service was amazing, they did everything for me, they registered the car and got me the lowest insurance quote they could. They gave me all the Carfax, and included a free warranty, if you’re looking for a new car I suggest going here!

GalaxyofEden: They were absolutely lovely and very accommodating. Helped walk me through the entire process and kept in touch about each new development.

Dre Lewis: good business

Shocka: Just bought a mk6 VW super great experience high recommend

Julia Spotts: Great service, this place helped me through the process of financing my new car with ease!! Everyone was extremely nice and respectful. Thanks!

Norma Lopez: Wonderful place to purchase a great quality used car at the right price! Mohammed and the other guys were very friendly and helpful. Mohammed guided me to the credit union where the percentage rate is awesome. If you want a place that is not pushy to sell you a car that is not the right one for you, this is the place for you! I give them 10 stars! Definitely recommend.

seige mojo: Good service reasonable prices great group of guys

ISHA BENITEZ: They give a great service, my husband and I are delighted! We recommend them. The Associates Are Very Attentive And Sam Is Super Professional!!!

Marlon Sierra: I got my honda crv from them and run like new real good dealership too go too

heather smith: I bought a 2011 Mazda CX-9 from them as soon as I first got it it had some problems brought it in a couple times still with the same pre existing problem he kept pushing it off week to week claimed it was repaired and all it did was get worse past my thirty days however I do have text messages from the owner showing that it was a pre-existing issue with the car so I will be going to a lawyer however while I waited for one of the repairs 4 separate people came in with issues as well my suggestion is don't trust him or this business go elsewhere there's plenty out here in Springfield he sells lemons be careful oh and no I will not remove my review so don't ask me like you have asked others

Melissa Matthews: I would like to thank Best Value Auto for selling me a terrific vehicle. The staff is kind, and friendly, any questions or concerns I just call and they do their best to accommodate me. I definitely recommend Best Value to all!!!Thanks Guys

Asif Sikander: Best dealership in the area ! Will defiantly recommend. I bought a car for my grandfather and found very good price and no issues-owner is very friendly and cooperative.

Nida Sheikh: Great Service i bought my car there and get it service there all the time. Very experienced staff

Nanny Gaskill: When i had my first baby and decided we need a new car we came here. Bought red 2010 toyota prius for about 5,500$ after a week every light on the dash came on. After 6 months i had to get rid of the car due to an issue that he hid because it was not safe. He ensured me he dealt with alot of prius vehicles and that it was a solid car. Dont know how a crook like this can sleep

Jonencia Wood: Nothing but great things to say about the owner, staff and overall service. If you are looking for a dependable mechanic, and car, this is your spot. You will not go wrong with them.

mattison taylor: Bought my most recent car from here in February 2022. I have nothing but great to say about this place. When i got the car the owner told me that anything I needed I could call him and he would help me out. I called him a week ago and he got me right in for brakes 2 days later! Great service and nothing but satisfaction. They do preventative maintenance on the cars so you know the car you're buying will be very reliable

Giovanni Dela Cruz: The guy dragged me on for days about seeing the car. They said it was at Volkswagen for repairs. They Assured me they would have the car by 2 one day. I showed up at 2:30 and they still didn’t have the car back. They gave me an excuse about not having enough workers to pick the car up. An hour later they finally pick up the car. When I get there the car was in pretty bad shape. No description on the website either. Oil was all over the place, broken side mirror, ripped seats, a missing hose, body damage. Wouldn’t even pay 3k for the thing. But he’s got it listed for 5k.

Regi Figaro-Jones: Excellent customer service, They helped me with the entire process, my car is in very good condition in.and out thanks God, they even delivered my car right to my door since I couldn't pick it up. I truly recommend this dealership. Very professional.

mfaqiry1987: if i could give 0 stars i would!!...i dont usually EVER write reviews but i just had to let people be aware of how deceitful this place is...they tell you everything is ok with car and even let you test drive for a bit so everything seems ok that time only.....even gives you bogus papers to show it wasnt in any accidents...but every place u take it to diagnose something, they tell u this car been in an accident and thats why XYZ is damaged.... as soon as u buy it and drive off the lot get ready to spend money on repairs and repairs....i tested AC day i look at car in dealership, blowing out hot air and he says his workers are not there to diagnose it and maybe just needs some Freon .if i wanted to come back and drive 3 HOURS EACH WAY for them to diagnose the AC...i took his word AND MAN WAS THAT A LIE....I NEEDED TO REPLACE COMPRESSOR, CONDENSER, AND LINES CUZ OF the "no accidents" which he claims it was never in....needed shocks and struts..needed brakes and rotors...Leaking EVERYWHERE underneath!!!...alternator gave out in a few weeks and had me stuck in long island during a hurricane to get it repaired ...IVE SPENT MORE MONEY IN REPAIRS THAN WHAT I PAID FOR THE CAR...CHANGE THE NAME "BEST VALUE AUTO SALES" ...your cars have no value

Robert Williams: Sells cars that will drive off the lot then break down every two seconds. If you want to drain your pockets on car repairs this is the right place to buy a car. Will never come back and do not recommend.

Emily Bray: Edit: Since the owner doesn't recall selling to me, my name is Emily bray I was the pregnant woman who bought a 2011 Honda Odyssey back in February spent over $10,000, only to take it to a repair shop a week later to be inspected and had to spend $2000 on repairs his warranty didn't cover. Now 7 months later I've been left stranded with my infant on hot summer days because the cars electrical does what it wants. The car has broke down 3 times and I've had to get towed to a shop every time. I've spent $5000+ on repairs. I needed a new alternator, sway bars, battery, timing belt, brake pads, rotors, front axel, and my transmission flushed. The car shakes at high speeds due to the transmission and I was told that the only way to fix it is to replace the whole thing. I am out of money because of this guy. DO NOT BUY FROM BEST VALUE AUTO.

Lizette Rivera: Just bought a vehicle from him and he was very nice, gave me a great deal and was very helpful. Would recommend to my friends and family.

Luis.angel Rivera: Great service, the owner is nice and helpful and i will recommend to everyone

Susan Rezuke: Found the exact car I wanted for the right price. It need a few things. Sam took care of it! Very satisfied. If you're shopping for a car, definitely check this place out!

VORTEX HEX: Great experience here.great price and my vehicle was ready on time. I'm making an appointment now to have more work done on my jeep.

Randy M: I read some of the reviews that people have wrote and was a little hesitant to do business But I'm glad I did my personal experience with best value auto sales has been a great experience Sam is a man of his word he told me some things he would take care of and he followed through above and beyond at no additional cost to me he is a man of his word I would definitely buy another vehicle from him as long as he's in business

harris sheikh: Bough a 2010 Honda civic, great experience, very honest car passed inspection and drives great my family loves it

Bruno Fernandes: Eric is the MÓN!!! Best used suv's,trucks,and specialty vehicles in westen mass.

Arty Owen: Most honest mechanic and used car dealer I have ever had the pleasure of working with.

Donna Joseph: Great people friendly and kind, and they will NEVER rip you off. Ever

Jamal Robinson: Honest family owned business no bs good used cars and trucks

J&A Rod: Awesome place, real good service and very respectful.

Chris Woods: Great place reasonable prices

Victoria G: Pick up my car tomorrow!!!

Chawanna Cavalier: Best Place for great Prices.

Sergio Cedeno: Really good place to buy a car 💯

Michael malave: The car company they are like family they will help you thank you for your support and help.

ORG. TAKER: They have really decent cars

Isaiah Quintanal: As long as your patient and have a good attitude you'll be ok and my car feels and drives better then before

Roger Peters: Been buying from them for years. Very fair and honest.