Best Ford Dealer Springfield Near Me

Joe Neely: Kyle and Dave were very friendly and professional. However, the dealership jacked me around really hard with multiple delays on my plates and registration. I wish I could recommend this place but I honestly can’t.

Allen Hall: Great easy transaction with Lenny on the sales team and David in finance. Loved the no nonsense straight forward shopping experience. Paid fair market price on my 2020 ranger.

Bradford Hart: Purchase an oil filter here and they literally just gave it to me over the counter loose. This is a critical part that if any dirt gets in it can destroy an engine. Not doing good service to their customers or their engines. A paper bag at least.

Alan Prescod: I took my Lincoln MKC in for oil change and I was received with a warm welcome and greeted by name. Shown where the waiting room was and asked if they cauld get me a coffee. The employees were friendly and would chat with me of and on as I wait for the completion of the work. The rep then came and told me that the lug nuts needed replacement and that they took care of it. Awesome, nice, sweet, taking care of my safety and caring. Outstanding service. Thank you Marcy and team.

Michael Merwin: Used car, had to go back and they have thing to fix so we do not have it yet. Driving rental.

5D Living: Best car buying experience. As for Kevin D very professional and best customer service. The whole car buying experience was smooth and fast. No salesmen pitch whatsoever.

John Baker: On March 25, we saw a 2023 Ford Explorer that just seemed right for us. In fact, our 2012 Ford Taurus SEL was purchased from Sarat Ford and we have nothing but good things to say about their service department.So, on March 25th, the Explorer that we liked was at another Ford Dealership under the Sarat brand called Family Ford in Enfield. We were told to make an appointment to come back the next day and test drive that SUV, and sign the papers. We agreed to $ 42,485, for the Explorer and we got a great deal with our trade in, plus incentives and we agreed to a down payment of $ 10,000. Great so far .... Now things start to fall apart.We arrived at our appointment on March 26th, only to be told taht there was no one available to drive the Explorer up from Family Ford. No phone call to advise us, no advance warning that the Explorer was not there.... nothing.Ok, the salesman was all apologies, and we left with another appointment for the next day, March 27th, and told the SUV will be there. So, we arrive, and no Explorer. It seems that the Sarat Ford brand at Enfield went to an auction instead of bringing the Explorer to where we waiting. We waited for an hour for this.In the final analysis, the lines of communications within the Sarat Ford brand has literally no dependability, no sese of business seeing $ 42,485 on their income statement, much less consideration for the salesman's work and efforts to earn his commission, providing for his family.I have yet to see such a "I could care less" demeanor, total disrespect and belligerency for what end of the checkbook these people are at.If anyone, and I mean anyone, wants to see why the imports are killing us, look no further than the Sarat Ford brand of doing businesss..

Fin Flavio: Don't trust the suspiciously positive reviews. These people would rather not make a sale than let you get an honest deal.

Fred V: Great experience. No pressure from sales. They worked with me on the numbers both on my trade and the new used car . Sarat was the 6th dealership I visited that day, By far the best dealership I’ve bought a car from in the last 5 purchases. I’ll be back

Ray N: Only Ford dealer I trust with my Explorer.Very friendly staff and very helpful Advisors.My go to guy is Mike Colson.

Cailey Bixby: Sean Sheridan was so patient and so helpful throughout the entire process of buying my first car!!! Thank you Sean Sheridan!!

Peter P: We wasted a whole year waiting for an order.Now Sarat ford says the order doesn't exist. It was somehow cancelled. Order number, "Nope! Nothing in the system". It's just gone! What did we put a deposit on a year ago? *shrug*No communication for a full year. No updates, emails or anything.No offer to figure it out with Ford. They just blame Ford corporate. Called Ford corporate they say take it up with the dealer.Stay away from Ford and stay far away from Sarat Ford.

Jeff Curtis: We recently purchased a 2023 Lincoln Aviator from Sarat Lincoln from out of state and could not be happier with the experience. Lenny (salesman) was fantastic to work with to complete the sale and also to coordinate the shipping. There were no hidden fees, dealer markup or hiccups along the way. Overall, I am extremely happy with Sarat and a big thanks to Lenny for making our purchase and delivery so smooth!

Ed Babski: Last year I bought $120,000 Shelby Super Snake from Sarat Ford. I recently brought it in for an oil change. When I went to pick it up I noticed on the paperwork that they put the wrong oil in my Shelby. They put 5W30 in, and right on the oil cap it says it requires 5W50. If I didn't notice this it would have ruined my engine! They didn't even apologize for the error! I had to wait for them to replace the oil with the right oil. But did they? The service tech was more concerned about the price of the oil change than whether they put the right oil in. Owner (Sarat) DOESN'T RETURN PHONE CALLS.

Jay Occhiuti: I pre-ordered a new 2023 Mach E... Sarat Ford made the purchase simple and easy. The communication from Sarat Ford was immediate once my car hit the dealership. This is the 5th car we have purchased from Sarat and I'm sure our next car will be purchased there as well...their customer service is excellent.

Deb Di Santi: All the staff at Sarat Ford Agawam are awesome!!! Always a positive experience. My car runs great and looks brand new for a 12 yeard old car. The staff that cleaned it did better than I do!!!

Edward Pajak: Service person was very helpful and got my repair partially covered and saved me money.

Don Howe: Good experience, service desk worked hard to make sure my car was perfect before it left

Jason Jean: Pretty sure I won’t go anywhere else for a truck- not your typical experience at a dealership. Brian, Dan and Dave were all awesome to work with. There was no hassle or sales pitch; just helped me find what I was looking for. And I got exactly what I wanted right away!

Michael Driscoll: Excellent service. Staff explained everything and helped use my Ford pass points. Thank you

Philip Morrison: Cody was very helpful.

Jay Henriques: My first and last experience with the service department was in one word... pathetic. I brought my vehicle in for a warranty repair (replacing a rear main seal due to an oil leak) Repair took 4 days, vehicle still leaked. Brought it back, was told I had a different leak (transmission gasket)... repaired it, brought it home... vehicle still leaked. Came back a 3rd time, was told rear main seal was faulty... replaced it again (took 3 days). Brought it home, vehicle still leaked. Came back and was told they cannot figure out what is wrong. Additionally, driveshaft bolts were not tightened after completing one of the jobs and my vehicle broke down on the side of the road thankfully not while I was transporting children as part of my business. Never received apologies from anyone and still have a vehicle with an oil leak. Called Ford Customer Relations for approval to have my own, competent mechanic repair my vehicle and submit for reimbursement... they were of no help at all. Like I said... pathetic.

jefte silva: We had a phenomenal experience at Balise Ford of Wilbraham. Damio,our salesman was awesome to work with,Richie was always great to deal with.

Gloria Warren: I bought a vehicle from somewhere else and it was a Ford and I had some concerns and . Balise Ford was close to my home and I walked in the showroom. Spoke to a gentleman and was directed to the service department and there I met a young man by the name of Cameron Green. Told him my situation about my car and they booked me an appointment for a few days later and I went for this appointment and Cameron green was the person I spoke to. He was both professional, attentive, and being a woman. I figured I'd be a little intimidated in a man's world of automotive, but it was not like that at all. He was very professional. Very kind. He listened the car needed to have a diagnostic done and he went out of his way to accommodate me to leave the car and his general manager whose name escapes me. Sorry took me home and picked me up the following morning. Now these people were not obligated to do this because I didn't buy anything from them. But it was an awesome awesome experience and anybody that needs to have work done there very professional. Very honest and I look forward to bringing all my automobile concerns to this company. I highly recommend them. You can't go wrong with that kind of personal attention which is so lacking in our world today. This company has it. They are doing very well so if you have issues with your car stop on by and say hi to Karen Green

Jarred Belisle: Great experience with the sales man Cody. He met my wife and I in the parking lot while we were just looking. He was great with answering all of our questions. Overall great experience with Cody, Jacob and Richie!

Craig Lebeau: Never again! I bought a used Cadillac CTS from them, during the test drive, there was a noise (sounded like brake pads). Was told they were going to go through it and fix any issues. Got a call a few days later saying the car was all set. When I went and picked the car up, the noise was still there. When I called and told them, they told me they couldn’t fix it because it was a GM product and I should bring it to their Chevy dealer. Turns out it was the rear differential needs repair. They have had the car for two weeks now with little or no communication with me as to any updates. I’ve called numerous times trying to get answers, but no one will return my call. I called today only to find out the parts are on back order and they don’t know when they are going to get them but said it could be in a couple of months. I asked if I could just get my money back but the sales manager told me nope, he doesn’t have to refund my money because he is offering to fix it. Never again!!!!

Robert Matos: Best experience Cody Varza did a great job everything went smooth. If your looking to purchase a car go see Cody an the guys at Balise ford in Wilbraham

Mark Gibbs: Exceptional service by the Sales team. Damio and Jacob were professional, knowledgeable, and a pleasure to work with! Highly recommend!

Joshua Valentin: Cody had great customer service! Excellent service towards Us! And made it very quick and easy to be able to get the process going on getting the vehicle we like and getting it financed! Great person and Awesome attitude for the job!

Sam Anthony: Professional and reliable!

Joshua Peloquin: Was pretty pain free experience. Very quick. And they even worked with me to get the lowest monthly payments possible

Eric Martin: Our salesperson Damio was great! He was very attentive but not pushy. I would give him 5 stars. The reason I am giving 4 stars to the dealership as a whole is that when I arrived at the dealership, the vehicle price was 2K higher than the online price. We agreed on a price slightly above the online price and I put a deposit on it. I went back on the website later that day and the vehicle was still listed and the price had been changed to the price 2k higher. Seemed a bit fishy to me. In the end, I'm happy with the car.

Ted Garner: Damio and the team at Balise Ford of Wilbraham, w es re always ready to help and answer questions and made the wait for my Maverick worthwhile. I am totally chuffed and in love with my new truck.

C M: Great customer service. Cameron always kept my in the loop and called with any issues about my service.

Aaron Shirzadi: Easy to work with

Pauline Spear: Michael was very polite and helpful he helped me with the technology that I was not familiar with which was everything and everyone at balise were very nice I would recommend balise to anyone looking for a vehicle and most importantly I never felt pressured by Michael or any other staff member which is a very important aspect when making a major purchase of any kind

michael wiggins: Worst service department as you can get! No knowlegable staff !Brought f150 3 days ago for a diagnostic check and when I made the appointment they said $130 for diagnostic. When I dropped truck off it went to $145 . I have a front end noise that they couldn't find but they found almost $4000 in other repairs but not the problem why I brought it there. So I had to help them find the noise and which I did. The shop foreman went outside with me and located sound within 3min So I was told that I had to fix the recommended $4000 repairs first to rule out everything else first. I decided not to do that because most of things they said to fix had nothing to do with my front end noise. Very interested to hear what he thinks if happens to come across this thread . Thanks Balise ford

rachel nesbitt: Great place to serve my Ford!

Paul Modzelewski: Michael K and everyone at Balise Wilbraham were great. They made picking up my new vehicle simple and were able to walk me through every step of the process and answer all my questions. A wonderful experience I very much recommend them.

Laura McG: Buying a new truck at Balise Ford was pleasant and easy. Michael Kakley in Sales is great to work with.

Linnette Rosado: Me encanto su servicios, explicaron y respondieron a todas mis preguntas. Y puedo decir que estoy encantada con mi nueva guagua 🤩

Robert Sheehan: Ruined my show truck cover on the dash board trying to repair the passenger air bag. Service not willing to work out on my complaint.

nicholas paton: Andrew really cares about customers' needs and makes sure that you are satisfied and aims to exceed expectations in the whole car buying process and experience. He has been our go-to sales consultant at Marcotte for years. Thank you, Andrew! Nina and I always appreciate you!

Jcont1963: They are so nice at Marcotte Ford. The whole staff is pleasant and alway smiling. They go through every detail on the vehicle i purchased. No other dealer around came close to the price I paid for my new vehicle.I would highly recommend Marcotte Ford to a friend or family member.

Doree Allain: Great salesman, great service dept

Dianne Fanelli: Great prompt and courteous service

Vincent Silano: Hands down best service

Chris Hebert: Carter went way above and beyond with the repair for my truck. From the scheduling to getting the parts need for the repair was quick and easy. He definitely won me over for life as a Marcotte customer! Thanks again Carter you are the man!

Valerie Gange: I came in for an oil change. All the other checks were made to my car. I was VERY pleased with the service as I am always VERY pleased with the service department at Marcotte Ford. I work with John who is excellent.

John Baker: Sensitive to the situationWe received a statement for work done on our 2012 Ford Taurus SEL for a little over $ 200. We made out a check and mailed the statement and what we thought was the check, back. Unfortunately, because of things, we mailed a COPY of what we had, including a COPY of our check, back to Marcotte Ford. We got a call about this mix up, and a polite call it was, and we assured the lady we talked to that we would be right down in the afternoon and pay our bill. When I arrived and told the cashier my name and why I was there, she called the lady that called us, and we spoke briefly, and I paid on cash what was rightly owed Marcotte Ford.Now here's the thing, the cause of this mix up on our end, was as embarrassing as it was a personal issue. No one made an issue of it with the cashier nor the lady that called us. This was handled politely, as it was personal.Thank you for your understanding, your reasonableness, and especially, my thanks for the way I was treated by the cashier and the lady that called us.It's rare to find people in business who understand, and take the time to reason, beyond the balance sheet.Thank you.

Jeff Cinelli: This review is long overdue. I suspect Google will cut me off before I can finish all that I'd like to say. Bottom line, it's difficult to find a dealer that provides a better customer experience than Marcotte Ford. Sales: They really strive to get you in the vehicle you want, at a fair price. They don't sell over sticker price like some dealers. People come many miles just to purchase a vehicle here. Service: Second to none. There's a separate facility at the complex for Commercial vehicle service. Service is not an afterthought here, it's a priority. From the time you're greeted when you pull into the service bay until the time you drive away, the customer service is top notch. Rental: Think about how many dealerships have a rental dept that provide you a free service loaner if your vehicle repair is going to be tied up. Some places are catching on. Others only offer you a courtesy ride. These guys pull up a new vehicle for you to drive off in while yours is being serviced. And if you need a rental for any reason, Call Marcotte's rental dept. Parts: These guys know their stuff! Food: They have a cafe right in the middle of the dealership. Not only do you get great food, but you can get some work done while you eat and wait. Overall: This family owned business really cares about the people that walk through their door. I've been going to Marcotte for more years than I'd care to mention. And some of the personnel have been there longer than I have. If you're considering a Ford vehicle, be sure to visit Marcotte. If you're unsure of what kind of vehicle you'd like to be driving, consider this: Sooner or later, every vehicle will need to be serviced. It's worth your while to establish a relationship with a dealer who treats you right, start to finish, and provides that exceptional service. So if you can find a vehicle there that suits your needs, it just makes sense to visit them. And if you're worried about being high pressured into making a decision, just go visit their cafe for breakfast or lunch. It's open to the public. While you eat, look around you, and experience what a positive atmosphere at a dealership really feels like. You won't be disappointed.

Fin Flavio: Ripoff parts department. Why all the Ford dealers in this area so sus?

George Conklin: Nice place good parts dept

Marjorie Chapski: Awesome dealership! Very knowledgeable sales dept (Leo S.) who worked together finding some answers we needed. The Finance Dept (Steve G.) was excellent with explaining all our options, all the various packages for maintenance & service, and securing a loan for us with a really sweet interest rate (better than our Credit Union!).Our truck was picture perfect upon recieving ownership (CPO) with everything as requested. No hassels with sales pitches, and no pressure to 'sign on the line' before we were ready. Overall, a very positive transaction!Thanks, Leo & Steve!

Bob Kenney: Purchasing our new car from Marcotte Ford was the best car buying experience I've ever had. Our salesperson Andrew Tesini made it easy and a pleasure to work with throughout the entire process. I highly recommend Marcotte Ford and Andrew to anyone looking to upgrade to a new car purchase.

Frank Ireland: As a longtime satisfied customer of Marcotte Ford, my recent purchase was no different. Couldn’t be more pleased with the process and the team at Marcotte. Thanks as always!

Joe Yeskie: 2 hour wait just for an oil change!!! Never again!!!!

Phil Godeck: Awesome service. Love the workspace provided when waiting for my vehicle.

Chris Bellavance (CBell): Our family took delivery of our 2023 Ford Bronco from Marcotte Ford on 3/15/23. Andrew and the rest of the team were outstanding to work with. From start to finish the experience was fully transparent and couldn’t have been better. Thank you Andrew!!!

Tolga Abban: I ordered my Transit with Salesperson Ibo, he explained every step that is gonna take, it exactly happened that way. He kept me in the loop all the time and gave me an amazing experience. Ibo has gone above and beyond , He is so personable , caring , easy to work with. I really recommend Ibo to anybody who is looking for vehicle.I can not express my good experience with IBO.All credit you deserve man.Thanks

Luis Rivera: Buen Servicio Buenos Precios y Encuentras el carro que Decees para Manejar

jordan collins: Horrible, I gotten a lemon and was told I had to pay more money to get it fixed or I can return the vehicle back after I already put insurance on it and gotten a oil change now I’m stuck with this car had to tie up the struts so they wouldn’t fall off don’t purchase no vehicle from here if the guy says there is nothing wrong with it and it’s for low value nine times outta ten you gotta spend more then what you paid to fix the car. Worst first car buying experience ever I wouldn’t recommend this place to a first car buyer👎🏽

Mi'esha Tuitt: I've purchased two vehicles from this lot, both were gems.

Jennifer: Rude and deceptive.I was looking through Craigslist car ads. I had the for sale by owner filter on. I found a car I was interested in and called. The person who answered the phone grunted, "ugn" I said, hi I'm calling about your car listed on Craigslist. He replied, "ugh". After a few back forths, questions responded with grunting, the guy finally asked, rudely "what car are you talking about?" . I then asked if I called a dealership and his response was "ung". I hung up.

Rambo Ngo: Ralphie really helped us get the car of our dreams. the transaction was smooth, the beautiful car i love & even got us a free inspection!

Jennifer Kenney: This place is a rip off the wanted to charge my mom's cash app 500 dollars to test driv3 a car ND when my mom told him she wasn't interested in the car the gentleman was very rude and disrespectful 😑. Now my mom's credit is being lowered cause this man made up a lease for the car that we didn't want . My mother's credit is almost in the 800s. He tried to take advantage of her cause she's old ND fragile. Please don't go to this place. These ppl are not good at what they do. We should of waited for the real boss like the guy said cause he had no clue what he was doing. Long story short. They lie ND cheat and try to make u buy what they want not want the customer wants. Thank God my husband was with her. So she didn't get robbed for her money and credit. Do better ppl. God's watching .

jada Allen: David is the best!!! Very kind and helpful!

Jesse Freeman: Thrifty Car Sales is great, worked with Ralph & Dave to trade in our Honda HRV we got a GMC with a great rate and we couldn’t be happier! Definitely recommend for your new car business!

Mckayla Guiod: Looking for a car has been so stressful. My last experience wasn’t the best, finding thrifty was literally the rainbow that comes after the rain. I felt very comfortable and like my experience mattered. I especially had a great experience with Ralph. Very easy, very well explained. Educated me on so much. Just a great overall experience.

Taquira Crosby: I came into Thrifty very nervous and plenty of anxiety after my only transportation gave out on my yesterday. Due to my line of work I need a reliable car. I have always paid outright for my cars. This will be the 1st time me financing. Ralph is AMAZING!!! He made me feel comfortable and at ease. He patiently answered all my questions. We have just started the process but I feel a lot better now and can't wait to drive out Thrifty with my new car!!! Thank you I will recommend you anyone who ask. Customer service is GREAT!!Update: I was able to be approved and walk out with a 2020 vehicle. Everyone and especially RALPH explained everything and really helped me. I appreciate all the staff and Ralph. This was a big step that I needed to do and I feel confident and know that THRIFTY was the right place. Nothing bad at all. I will recommend them to EVERYONE!! THANK YOU AND GOD BLESS YOU ALL!!!

Candy Avery: I went here because of the ad running online that says "we'll match your 500 down", 👎👎👎👎👎 I worked with Ralph, which is a sweet guy and I know if it was up to him he'd gotten me a car but higher ups and banks are the determining factors! I had 2500...so I went to HONDA AND GOT A HONDA CRV 2021 AND I'M OVER DA MOON HAPPY! NEVER WILL GET ANY OTHER CAR...HONDA BEATS NISSAN ANYDAY! GO TO HONDA FOLKS YA WON'T BE SORRY AND THE PROCESS IS QUICK AND SMOOTH!

Igael Rodriguez: Muy buena atención, Rapidos, Buen trato al cliente gracias "Torres" por la ayuda

Anthony V: Ralph is the best! Highly recommend! Helped me get my dream car. Definitely will be back!

Maria Rivera: Ralph is amazing !!!!!!!!

Joanna Matos: I had an amazing experience right when walking in the door Ralph was very professional and helped me get into a car the same day! With a Great interest rate too!!!

Lovingthatcomplection Always: My experience here was great.....RALPH was awesome. What an upgrade I ended up with. Leaving here happy and excited about my new car......FINALLY SOMETHING FOR MYSELF 😊

Charlotte Greene: I had a very good experience my sales person is Ralph Torres and he did a very, very good job. Thank you Ralph Torres.

Nena Lopez: Llame y quedaron llamarme para atrás y nunca me llamaron pero está bien ya resolví gracias

juana Rivera: Ralph took good care and did a gratis job and took good care of me excite person

Estelle H: David was very helpful in helping me get into the vehicle that completely fit my needs. He also offered excellent customer service and support!

Jean Dowd: I bought my used car here a week ago. The salesperson, Angel, was awesome. The financing was quick and easy with a good rate. I love the car and absolutely loved the customer service I received here

James Warren: Thrifty made a miracle happen me and my family been with out a car for a while now due to are 6 car accident and it's been very hard getting around but thanks to Ethan and Harvey from thrifty car sales on Boston rd they help us get are familys draem car we thought it was impossible but they made it possible and they wasn't stopping Intel we walked out of there with somthing and me and my family want to give y'all a big thank u!!!

Calvin James: I bought a 2018 Honda Accord Sport from Ralph Torres on 10/31/2022. He kept it real with me about the cars on the lot. He let me take my time and didn't pressure me to try, to get a car off the lot how other car salesman do. He gave me valuable advice on how to go about my payments as well. This dude is a top-quality car salesman.

Allison Arthur: I found a great vehicle and staff really works with you. But the Car had a bad transmission and Engine light came on the day after I wrote this review. They took not only $500 down payment, my husband credit is 700 , so they didn't have to work hard to get us in a vehicle. Now they take the Rouge back so supposedly fix and gave us a loaner. Now they are threatening us to bring loaner back and just pay for Uber until they fix the Rouge. LEMON LAW. They are ONLY for people with bad credit. Not us.