Best Commercial Refrigeration Worcester Near Me

Kevin Jarvi: Critical:Professionalism,Responsiveness

Glenn Pape: Critical:Professionalism,Quality,ValueWe spent over $50K with these guys and they incorrectly installed our system. Many problems. If you're installing a Mitsubishi system, get a Diamond Elite contractor. Your warranty will be longer and you'll get the work done right. These guys don't care; just want to bill you; never get to root cause of problems.Services:HVAC system maintenance,A/C system repair,HVAC duct vent installation

Donald Pegg: Been using them for years. Reliable and professional!

Lindsey Kinhan: Services:HVAC duct vent repair,HVAC system maintenance,A/C system repair,Install AC,HVAC duct vent installation,Installation,Heating system maintenance,Heating system installation,Ductless heating A/C services,Repair HVACPositive:Professionalism,Punctuality,Quality,Responsiveness,Value

Jim Cote: High quality service.

La La: Worst Customer service ever!! My 80 year old mother has been using this company for her AC startup and shutdown for over 10 years. She called for her spring startup appointment because they did not contact her. They have always had her scheduled twice a year for service. The woman who answered the phone told her she was too late to have the service done as they only do that in April/early May. My mother told her that she was never contacted for appt and wanted them to come out now, mid May. She was rudely told that they would not do that. The woman lied, saying that she tried to call her numerous times and there was no answering machine. This is an outright lie. I assume this lazy incompetent employee lied because she probably called once and it was busy and never tried again. She also could have sent an email or a letter asking my elderly mother to call to schedule an appointment. My mother called back twice to ask for the supervisor and was rudely told by the same woman there was none available. The woman told her she would have the supervisor call her back AND NO ONE EVER DID! Shame on you for being too lazy to do your job and for being so rude to an elderly woman! Ace Temperature Control has lost a loyal customer! I will never recommend this company to anyone.Service:HVAC system maintenance

Jim Howe: CAUTIONARY TALE: I had brand new Central Air and Ductless Split systems installed in April of 2019 by Ace. We chose them mainly for the price, but they also seemed professional during our meetings and had decent reviews.Our AC stopped working on the FIRST hot day of 2019. Ace came out reluctantly after the woman who answers the phone was extremely rude and insisting that we would have to pay the weekend premium for a service call.As soon as the tech looked, he diagnosed that the installers had the drain pitched back into the Air Handler. Yes, the licensed HVAC installers had the drain dumping water back into the AC instead of outside.The tech was apologetic and acknowledged that the installers had screwed up the drain. He must have fixed the drain without checking the pitch of the rest of the unit.Fast forward to December of 2020 after the AC system had been off for over 2 months, water started POURING out of my ducts. We called Ace, and again the woman who answers the phone was extremely rude, and they NEVER CALLED BACK.I had a much more qualified person take a look and they determined that the entire AC Air Handler was pitched away from the drain and was filling all of my ducts with water for the last 2 cooling seasons. When he looked inside he was in disbelief and said "This is F****ed up. I've never seen this much water inside a system before" Not a good reaction when someone is looking at your 1.5 year old system.It took significant work to clean out all of the water in the system and ducts that had frozen several times in the cold temps.Don, the owner of Ace who chose to never call back after his employees screwed up so royally, is an unqualified hack who hires incompetent people (his family). When their shoddy work shows, they get defensive and attack the customer instead of correcting the issues they caused in the first place.Keep shopping for someone else!Services:Install AC,Ductless heating A/C services

Brian Miller: Called in April of 2019, received a quote in September of 2019 and never heard back from them again. I called at least a dozen times to schedule an installation and never received a call back. I went with McDonald heating and cooling and couldn't be happier with them. Don't waste your time on this unprofessional company.

Marci Kimball: Positive:Punctuality,Responsiveness,Value

Blackstone River CrossFit: Critical:ValueBusiness that pads the time for service so they can charge you more. I called and complained and they somehow said oh it wasn't two hours it was just an hour. Had I not called they would have over charged by even more than I was charged.

Sebastian Eslava: They provided me with awful service. I own an apartment; the technician diagnosed the incorrect compressor. They billed me 3 hours of labor to diagnose a bad fan motor on someone else’s HVAC system.First, I called and complained: “It doesn’t take 3 hours to diagnose a bad fan motor.” The manager, Sharlyne, called back the next business day and charged me for 1 hour instead. Sharlyne had an attitude and said: “You or I aren’t an HVAC tech...you don’t know how long it could take to diagnose a bad fan motor.” I’m an engineer and well informed on how long troubleshooting a fan compressor takes -anyways Sharlyne was rude.I went with a different company next and they informed me the prior company, Ace Temperature Control, incorrectly labeled the wrong HVAC unit and performed work on a system that wasn’t mine.I called Ace Temperature Control to get my refund and they haven’t granted me a refund or admitted they were at fault. This is very embarrassing for them as professionals and bad for me as a customer. I asked Ace to provide me a serial number for the unit the worked on, and it was in-fact the wrong unit. Still waiting for $ 175 back into my account for a bad job they did.

Hye Baek: Please bewarned! Don't be fooled by nice ladies picking up the phone. This company has gotten me BEYOND upset.THIS REVIEW IS LONG BUT WORTH READINGI called for service at my uncle's shop.(He doesn't speak english well)The nice lady that picked up the phone was very polite. (AGAIN DON'T BE FOOLED BY THIS)The technician came by couple days later. Said the FUSE was blown. then he charged more than 300 dollars for a tiny part that literally took him 15 20 minute to install.( He had to travel to get the fuse which took 45~50 min and this time was included in his "labor" time but note this, my uncle's shop is 10 minutes away from their company)If this was end of the story I wouldn't even be this angry. about a month? or month and a half later heating stopped working AGAIN. I called and a different technician came in and said it was the Thermostat that was broken.Thermostat was in beat up shape but it was working fine. but no they blamed the thermostat. the technician somehow started the heating again and said we needed to replace the thermostat. Which I recall him saying that He would give us a call once they are in stock. I NERVER got a call back. THEN in another month. the heating STOPED WORKING. I CALLED AGAIN and the nice lady haded over the phone to some RUDE UNPROFESSIONAL men. (I think he was the manager but I could be wrong) He told me that its the thermostat issue and said that they'll charge $600 dollar for it. I was so rediculed by this guy. ( exact same model Thermostat cost 40 dollar even with labor and tax there is no way cost can add up to 600) so hearing this. we looked up how to replace thermostat. It's such a simple job. my uncle ordered one and done it himself. NOPE the heat still doesn't work. I called ONE MORE TIME and the same rude guy picked up. I told him thermostat was replaced but the heat still doesn't work and I was questioning their first repair( fuse)This guy....LAUGHED AT ME. HE LAUGHED. because we did a DIY thermostat repair. at this point. I was just so mad and demanded him to come and fix it right. but after I calmed down I realized They will not take me nor my uncle seriously and even so they come and fix it They are going to charge us CRAZY amount. so I canceled the service and called another company. They were bogus too (this company wanted us to chage the whole unit and named a part that was broken but that part didn't even exist on the type of heater installed at the shop) THEN I CALL another place and FINALLY they fixed it right and GUESS WHAT I WAS TOLD? THE DAMN FUSE WAS NOT INSTALLED CORRECTLY. and HE SAID THE FUSE DOESN'T SEEM NEW AT ALL TO BEGIN WITH......I was so blown away that people would do this. I felt humilated cheated and just so....angry.I was and still am so beyond upset that I can't trust anyone.and these repair costs arn't couple of dollarsIt could go up to 100s and 1000s of dollars.and as a person needing service you just don't know which company is honest and which are not.DO YOUR RESEARCH! EDUCATE YOURSELF BEFORE THESE HVAC PEOPLE PICK YOUR POCKETDON'T GO THROUGH WHAT I WENT THROUGH

Rachel B: My call was answered quickly, staff was polite.They sent a guy over the same day and he diagnosed our problem and fixed it in about 2-3 hours. We appreciated that with no heat all morning.Great service and affordable, will recommend to others!

Jason Eastty: I had an issue with a heating unit in my house which at least 3 other companies had looked at and weren't able to fix. I called Ace Temperature Control and they were able to fix it for me when a few others couldn't. They are prompt, reliable and very courteous. I would highly recommend them to friends and family.

Kevin Farlow: Cool Guy responded quick and professionally to my heater dying during the cold snap. Within an hour everything was taken care of and blowing heat. The cost is the most affordable HVAC technician I have ever used.

Brad Nagel: Positive:Professionalism,Quality,ResponsivenessThanks for coming out and fixing up our AC condenser motor issues.Service:A/C system repair

Deena Kelsey: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueVery, very Professional! Prompt and on time. Excellent work.Services:Heating system installation,Install AC

09baden: Service:A/C system maintenancePositive:Professionalism,Punctuality,Quality,Responsiveness,Value

Doug Haeussler: Today we had a real AC emergency - heat and humidity was sweltering, and our AC quit working! Matthew came out fixed it up in record time. Thanks Matthew!

Liz Hadden: Positive:Professionalism,Quality,Responsiveness,Value

Randy McFarlane: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueI sent a message on Saturday and they were able to get my AC fixed on Monday. Very happy with the service.

Brian Dalke: Positive:Professionalism,Responsiveness,Value

Green Growers: Positive:Professionalism,Punctuality,Quality,Responsiveness,Value

tek thapa: Positive:QualityReally nice guy with quality serviceService:Heating system repair

Elton Goncalves: DISHONEST! Bobby quoted AND CHARGED us for an 18K BTU heat pump but quietly installed a 12K system. There was a $600 difference in price, which he pocketed. We only found out through the electrician that installed the system for us. When confronted about it, Bobby first admitted it in writing, then came up with all kinds of excuses you can imagine to not refund us. We've given him several months, and every opportunity to make this right and it's a shame we have to leave him this negative review. However, it would be imprudent not to share our unfortunate experience. We'd recommend looking elsewhere for your HVAC needs.Service:Heating system installation

John Orrell: Positive:ProfessionalismBobby was fantastic to work with. He put in new AC units which were installed professionally and efficiently. I would recommend this company for any mechanical services needed.Service:Ductless heating A/C services

Nabeel Sheikh: Bobby came the same day and resolved the problem right away. He offered to come again next day to perform some diagnosis free of charge and I am glad he did. We found couple issues which he resolved while he was still there. If you are looking for a honest, reliable, affordable hvac person look no further!

Ntgbeforall 00311: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueBobby came out to my home and help me with my ac system notice the install was wrong and that there where noncodensables in the system makeing the compressor super hot he worked no stop to get my unit running I would recommend highly if you want great craftmanshiphip and and hard working