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1. Walgreens - Worcester
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· 80 reviews
320 Park Ave, Worcester, MA 01610, United States
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Eric Ostroff: Horrible wait times at the pharmacy. Even the drive-thru has a 30 minute wait.
Glenn Thomas: Just another corner stores
E C: 📍bushwick in worcester
Tyler Sirot: I called and asked for a refill of medication and they said it would be ready the next day. I went to the store the next day and they told me they forgot to order the medication so I need to come back the next day. What’s the point of calling in a prescription if they don’t even order it when you call
Muhammed Enes Gündüz: Very incapable pharmacy, always there is a problem with their system or their staff don't know how to use it. Their work for is so inefficient that each prescription pick up takes 30-40 minutes at least, many times without success.. Very incompetent staff and branch, would recommend avoiding this pharmacy if possible!
Iza Rosado: So dissapointed. My prescriptions are never ready on time. They say prescripstions can be filled in as little as 1 hour, this has never happend! There has been times where I have to wait until the next day to have my prescription filled. Very slow and rude staff. It's sad that sick people have to deal with this
Raymond Mercado: They need to call the people if the prescription is ready because sometimes they leave it for weeks and don't call the people
Fox: literally some of the worst service from any pharmacy I've ever been to. They never refill my prescription unless I ask at least 2-3 times. It's never ready when I arrive even though they will call and tell me it is ready. The level of apathy held by the pharmacists toward customers is genuinely concerning. I would give this zero stars if that were an option.
Carl Thompson: Expensive
K C: They Never answer the phone...if they do your on hold for 20-40 minutes every time then if they pick up they put you on hold again its absolutely ridiculous. I know they get busy and I can see waiting tops 5 minutes but that would be a miracle!!!
Quan Lee: I have Covid. Badly. And been listening to music on hold for 1 1/2 hours. Still holding. Worst service for a pharmacy in HISTORY!!!!
Mary Rackauskis: Never dealt w covid vac, there, & the phone system is not a human. But where humans are involved, I've found it to be the finest pharmacy in Worcester. I prefer accuracy, & cleanliness in my drug store, they have it in spades. I just read through the comments. O M G, what belly laughs 😂, Hilarious, if you read between the lines, you will see, a lot of sad individuals, with weird unique complaints, that I'm sure they keep bumping into everywhere they go in life. Lmfao, So sad, buddy, no, life isn't fair. If you've been given life's short end of the stick, 24/7, then I bet you keep hitting that brick wall, & glass ceiling, imposed by nature, for the survival of the fittest. Apparently, stop by 24/7, & you may see a few unfortunate, individuals, complaining to themselves, & bumping into the outside brick building, rather then use the door. Sad, but life isn't fair. Some have shorter sticks then others.
Rut Padilla: So today I called the pharmacy for a question I had regarding one of my kids antibiotics. Upon reaching the pharmacy staff I was prompted to give my child name. I told her to please wait since I had to kids on antibiotics. I had to repeat this twice since she kept repeating herself. Then I could hear her say oh you don’t know her name with the rudest voice ever. Wish I knew her name but when they answer the phone they don’t tell you there name. All I know she was a female. No customer skills at all, no compassion with customers that are sick and very unprofessional. Nevertheless to say I was transfer to the pharmacist and she took care of my question.
Blanca Pagan: Trying yo refill a prescription for my husband. Called the number, get the answering service for refills, as always. Enter information and even though it shows one refill available, it transferredme to a staff. On hold for 8 minutes, listening to strange noise. Hung up, called again twice, same story, but the call was terminated immediately and not transferred. What a bad service.
Jason Rodriguez: Very friendly and easy going store manager. Allowed me to use the restroom with no problems. They ask you to please leave your bookbag and other bags in the front of the store near the door understandable because there is a lot of shoplifting goes on there.
Marie Bono: Imma regular customer
hals d: Absolutely the worst first they lost my medicine. It was a big package that fell down. Nobody could find it because they have too many students there then for a refill they need prior authorization and first they were out of stock and then they never contacted the doctor or myself how incompetent can you get not to mention all the homeless people that beg for you for money near there in the grumpy manager, who I don’t even know if Stella
major c: They are the rudest the slowest they will lie to you and treat you like your beneath them do not get your prescription filled here you will regret it
Sean Rhyee: Avoid this branch if at all possible. Poorly competent pharmacy staff. Told two days in a row that a prescription "would be in tomorrow", before finally being told it was on back order and would be unavailable indefinitely. In addition, external building is dirty with lots of litter. Panhandling outside the entrance is also common.
Emily Taft: They were so so mean to me, even though I told them I needed help getting my meds because I had bronchitis and trouble breathing. I'm calling corporate, too, because it was extremely inappropriate to interrupt and argue with a sick patient who needs your help.
Emily R: Fatima and Tupac were SO AMAZING! It was the most pleasant visit I’ve ever had at any store ! They’re such beautiful people and are so dedicated to helping their customers !
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2. Walgreens - Worcester
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· 21 reviews
472 Lincoln St, Worcester, MA 01605
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Kristen C: This pharmacy used to be the best around, but it's hone terribly downhill recently. I was diagnosed with Lyme disease, and there was a problem filling my prescription (on their end). Lyme disease must bevtreates as soon as possible. When they got the problem worked out, the pharmacist refused to expedite filling the prescription. When I told her I'd file a complaint, she said she didn't care. Wow. Luckily, another location was more compassionate. DONT GO HERE!
v miller: the employees are soooo nice and friendly. the manger is NOT.
sarah whitney: Id give a zero star rating if possible. Pharmacy staff is incompetent. Phone rings without answer, long wait times. Go to a different pharmacy.
Katie Skeggs: Aimee at the pharmacy provided exceptional customer service. I accidentally scheduled my covid booster for the wrong date and when I called, she was able to fit me in at the end of the day on short notice. I really appreciated that as I usually don't get out of work early enough to make the appointments. Thank you to the whole pharmacy team.
Daniel A: People need their medication refilled and they just hang up on you. I waited over 40 min on hold just for someone to pick up and hang up. I heard them talk and then they hung up on me. Called again waiting another 30 min and they hung up on me again. Horrible service too bad I couldn’t give negative stars. Definitely going to CVS
Kelly Korb: Been waiting now for over 30 minutes to try and reach someone.And this is not the first time this has happened. I can HEAR someone on the other line before I'm placed back on hold. Not cool. Do better.
Eneida Mercado: Absolutely the WORST at filling an Rx. Can never get through to them I was on hold for 48 minutes!
tyler wills: Walgreen's has a great photo department, John was very helpful and alternative and super helpful to do an "exchange " . Their photo department is great and they use great high quality paper , before they used Fuji flim , they're using a different type ,this paper seems too be a higher grade quality. While surfing Facebook (" Friends Of Freebies ")have done free photo 📸 prints at Walgreen's for zero vost absolutely FREE. I thought it was a scam or fake, it's a thousand percent real and true. I've done it a hand full of times, very convenient and easy and affordable .
Kadi Kadiatou: Made an order at 9:21 … got an email that said I should come in at 12 pm to pick up my pictures. At 5:10 pm I come to pick up my order and this is what I get? My pictures not even put in an envelope and I’m told to wait another 30 mins to have the rest processed. completely disrespectful to the customer. Completely unacceptable to the customer. This was just hurtful. And no good enough explanation from manager on. So disappointed
Jacqueline Armenia: Clean, customer service great always fine what you need at Walgreens
Suzanne: Nice selection of cosmetics. Better values than cvs. I like Walgreens better but cvs is closer to me.
jordan elqasem: Terrible customer service.
Qamar Khan: It is not a fun place to be in the Walgreens pharmacy. Usually worked by new graduates from College of pharmacy, Worcester with zero customer service experience.I shun that place to collect my medicine since my insurance changed that from cvs to Walgreens.
Jimmy Morales: Great
dorothy robinson: Horrible customer service. They put cosmetics in the wrong spot that where on clearance. When I got to the register they told me no that it wasn't on clearance and it was put in the wrong spot by mistake. False advertising!!!
Jennifer Bourgeois: The floors were disgusting. Especially noticed while waiting to pick up my script .
Terence Ndam: Get a better expert on taking passport size photos.
Jon D: Good customer service shift lead was more than helpful and even made a phone call all while I was most likely coming off as rude due to my own issues she was STILL very much accommodating and help me solve the problem at hand good leads turn into good workers it all trickles down. I would definitly stop in again if needed.
Trei Rae: Very good service and competitive prices.
Manuel Garcia: Seen one seen them all.
Kay UdeGod: Everything is expensive
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3. CVS - Worcester
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· 113 reviews
400 Park Ave, Worcester, MA 01610
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Glenn Thomas: Aws9me
No: I had went to this pharmacy to pick up an important prescription. The brown haired short lady at the counter informed me that the prescription was not yet ready and that I would need to wait until 1:30 to pick it up. I come back to the counter at 1:30 just to be rudely told by the same lady that it’s her lunch break now and the pharmacy will be completely closed for some time (she didn’t bother to specify how long). Another kinder blonde lady with glasses brought my prescription over to her for her to check me out. She gave my boyfriend a rude look and told me that I needed an ID. I didn’t have one on me so I turned to my boyfriend to ask him to use his to pick mine up and get it figured out. Before I could even ask she slammed the metal barrier in my face and stormed off. I broke down crying because we live an hour away and cannot afford an uber to come back and she didn’t give us an option to move the prescription to a different cvs. This brown haired short lady was extremely disrespectful and completely unhelpful. The fact that they all have one lunch break is ridiculous. (At least post us or tell us how long it will be!)
Brendan Miller: Pharmacy is always slow and has messed up prescriptions many a times. I’m going to stop using this CVS
Sofia Buccheri: this place is horrendous and the workers are completely disrespectful and have no manners towards other human beings. I will be changing where to pick up my medicine from now on.
Woodie WoodPecker: I am making a formal complaint to the Pharmacist board about very hostile behavior by a Pharmacist ( very unprofessional guy ) tall white guy who all of a sudden came out of his desk and came right up to my face/chest and yelled at me that 'I am the only pharmacist working tonite ' This was after he put us on hold to check the vaccines despite our confirmed appointment and instead of finishing his job with us he kept on talking to the next customers . He is going to hear from his pharmacy board soon about this misconduct- also reported him to Worcester police station
Toph: Waiting on the phone waiting for pharmacy to pick up because I had concerns about my prescription I was waiting about 20 minutes before I said enough is enough and called Walgreens Walgreens front desk answered within a minute and next thing you know I’m transferred and talking to a pharmacist all with 5 mins or less, I like this cvs but the fact they never answer is unprofessional, don’t waste your time calling this place you’ll have a better chance with another pharmacy
philip nguyen: Was on hold for 21 minutes. Not even a “please hold”. Must be absolute chaos in there at 8:12 pm on a Tuesday.
Vuong Diep: I called this cvs pharmacy to inquire about my medication status. They told me it would be ready in 1 hour. I showed up to the store 2 hours later after I got out of work and it was still not ready. I had to sit there and wait for another hour. Avoid getting your medication here if you can!
Ricky Perez: Nobody ever answers the phone always 35-45 min phone wait . Grafton st is the worst
Glado: This the worst cvs i ever used, i moved from 500 grafton st worcester ma cvs to here bescause i live near park ave, nor didn't i know this place is a night mare,the calls are never been answered i have been calling waiting for more than 30 min for the call to be answered ,after calling 7 different times in different days no call was ever picked, one day i went to pick my meds at around 11.30 pm driving through and the lady at the window asked me to wait at the parking so she can call the nearest cvs to go pick the meds from there because they did not have them ,she was to call me back in a few for a go ahead ,so i packed my car and waited for 30 min ,no call came in i decieded to call them ,the phone rang another 20 min nobody picked, i walk inside the store to check what is happening , when i was expressing myself to let them know that not right the lady started to yell at me that they are busy , i asked her seriousily ?did you forget that you told me to wait outside and you gonna be calling me back in a few for confarmation? she was so rude and i end up going home by 12:30am without meds so yesterday i missed the dose, today i have been calling to followup to know if they got them so i can go pick when i close the work, i have been at work since early morning and its along shift , i have called this store waiting for hours and no one is picking , so as per now i might miss the dose in the second time , tomorrow i have to call my doctor again to send my meds back to where i came from its rather i drive far good care and respect.
Marci Landis: Never can get through to the pharmacy on the phone.
A H: I just had the worst experience at this location tonight and I will never shop in cvs ever again. I was ready to check out my items and out of no where a so called security staff who dressesed up unprofessionaly acused me of stealing flowers and he acted as he was sure that he saw me with a flower, then when he noticed that was another guy who was walking out towred the exit of the stor and was holding a flower, the security staff did not even bother to apologize to me for the mistake , and when I expressed my concerns with the cvs clerk that I was profiled by the security staff, the clerk respond was "this is the most stupid thing i ever heard "and added if l do not like it here go shop at Walgreens. I was confused and shocked on how they treated me unfairly and it seem that they dont care because they never held accountable.
Rachel Briggs: This cvs is always well stocked and clean. They also have friendly, helpful staff.
Anabel Rodriguez: I wish to express the courtesy and support response from all pharmacy staff members that has been there for me throughout my husband’s Rx needs everyone has been accommodating and serviceable towards our needs thanks to all of you at the 400 park Ave pharmacy great job and fabulous service always. Thanks so much for your promptness and attention towards our needs. C u soon again
Tiana Jimenez: This cvs is so bad the manager is very poor mannered and nothing gets done in the morning. I feel better walking in at night where I feel safe to see a serious security guard and two employees who always helps me find what I need . So sad to see how I don’t feel comfortable getting my meds there on day light. So thank you night crews for your help and making me feel safe.
Scott Davis: The store is a dump. With high prices too boot.
Robert Kirby: If I could give this place a -5 I would. The ugly miserable lady working the window today shut the window while I was waiting in line for 6 minutes and told me she was closed for lunch. Rudest thing that’s happened to me in a while. Shut the window right on my face and hung the phone up. GO ELSE WHERE I WILL BE CALLING CORPORATE YOU WILL ANSWER FOR THIS. GO ELSEWHERE.
Nicole LeBlanc: Walked around for 20 minutes to find what I needed. I don’t care if no one asks if I need help finding something. I’ll browse while I find it myself. Get to the counter and there’s four people waiting in line. Of corse I’m gonna do self check out I’m young. All of a sudden there’s an extra worker whose name is probably Becky standing two feet behind me over my shoulder watching me scan every item. I have never had anyone do that anywhere let alone another cvs. So aggressive when there are plenty of other people that needed your help
MR INK: I really don’t see how they answer the phone after making me wait 39mins to then leave me off of hold still waiting to be helped for another 30 minutes. This is not ok! This cvs is awful. I heard peoples personal info waiting to be helped!
Laura Adkins Aucoin: The automated system is one of thee worse. Staff are rude. Place went from pretty decent. To straight up rude. Call all day. No one ever picks up. Got screenshots of call duration over hour wait. Multiple calls. Corporate might want to seriously try contacting themselves. Thru customer number. See how long their duration is so glad questions regarding life saving medicine can wait til they decide to answer. Seriously totally unprofessional
Holly Longbottom: Their great on the most part,also depends who is helping you. Now calling with a question is a nightmare, I am currently on hold for 25 minutes! This certainly hasnt been the 1st time I've been on hold this long. I hate calling,but I'm not walking over to the store to find out it's to early.
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4. CVS - Worcester
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· 34 reviews
481 Lincoln St, Worcester, MA 01605
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Claudette Flores: Keep the rest room clean and invest in a new back ground for passport photos.
Lisa K: Horrible experience. The employee, who is a black lady, is horribly rude and arrogant. I received a text that they received my prescription around three o'clock. I went there around 5:30 on my way home after my work. The black girl act like I owe her thousand dollars and told me that the prescription is not ready and I need to wait one hour (it is already more than two hours). I was just asking for a prescription and indeed was not too early to pick it up. She doesn't need to show me that bad face and try to kick me out of the store. The ridiculous thing is that right after I walk out of the store and get on my car, I received another text saying that my prescription is ready. I need to get in line again to pick it up, which means another half hour waiting line.
Yvonne Melendez: Absolutely poor customer service, especially the pharmacy. No one comes to the window. They told talk to you over an intercom with no person in front of you then she’s completely rude. Speak to the manager of the pharmacy and she just completely patronizing as if this behavior is acceptable. Can’t wait to move locations.
Roger Rabbit: Only giving a 1 star because there is no lesser. Since I was forced to go to this cvs due to closures there is no help with my prescriptions that I need. Just tons of attitude from staff. I will be trying Walgreens
Adam Benjamin: You have a fraudulent cashier at this location who bragged about being employee of the region/month. He was using “coupons” he shouldn't have during my checkout. I was confused, but thought his suspicious behavior was an act of kindness. Turns out, 15 months later I spot a $5 "CVS CarePass" charge that's been reoccurring every month and started at this CVS location. No wonder he’s been such a valued employee of CVS!
Carola Roman: Everytime I come here there is a problem in the Rx Department. I came to pick up my husband's prescriptions. He received a text message saying he had 4 medications to pick up. They only gave him 3 and said there are no more prescriptions for him. We show them the text that says 4, and as soon as they try to check the computer the system goes down and they close for lunch in 2 minutes, so I have to come back later. This is not an isolated incident. Employee was not rude, just having an issue EVERYTIME is not acceptable.
Vickie Borey: Plumley Village
Tracy Nguyen: I've never in my life had such a nightmare of experience with a pharmacy at CVS. The Head pharmacist was in over her head authoritative and said she will refuse my service all because I told her to lower her voice and to stop giving me an attitude, because she was and that's not how you treat a patient. I will NEVER go here again and will be calling the corporate office to file a formal complaint.
tyler wills: Both me & my younger brother just got our Covid-19 Booster literally under an hour ago, the nice young men you who administered the shot was very kind and quick and attractive . We came like 20 minutes earlier than the actual time . My appointment time was at 7:30 pm & my younger brother was 8 pm we arrived at C.V.S. at 7:11 P.M. & browsed around for just a few minutes, out at 20 of 8 pm( " 7:40 am"), super fast and quick. We saved him like 20 plus minutes. No complaints 👌!
Katie Mccarthy: No one will pick up the phone. On hold for 40 minutes each day trying to ask why my prescription is on hold.
evee Mendez: Not sure why it’s necessary to keep someone on hold for 2 hours. I get that it’s been busy lately but leaving someone on hold for that long.
Christine Levia: For 3 days in a row I have been on hold for over 30 minutes, finally hanging up. At the moment I am on hold for 37 minutes. Are you telling me in almost 40 minutes no one can answer the phone? This is royaly screwed up!!!!!
Annie Lamb: To someone named WandaCVS kept calling me saying your prescription is ready but I don’t know you. 😅 I finally was able to get a representative to take my number off your profile so hopefully now you’ll get the pharmacy calls.The voicemails/automated phone calls never revealed any personal information other than your first name, no other info was shared. I don’t know if you’d be worried about that, so I hope this message puts you at ease.(I tried leaving a message for you when you go to pick up your prescription but the tech wouldn’t help, (probably some sort of patient confidentiality law) so I hope you see this! 🤞🏻🤞🏻🤞🏻
Timothy Goodrich: Always helpful and friendly to all their customers. Thank you 😊
Nancy: Store is dirty.
Sas Kum: Nice employees .. No pain while COVID shots here really really happy ... but for my first dose there was pain during shot in the other CVS store... Thanks to the employee...
Mirela Malek: Love this Cvs!!❤️❤️❤️
Joseph Bagnell: Busy store always. Nice employees. Pretty quick pharmacy when picking up or dropping off. Medication and in store item delivery is great. I now go to this cvs for my medication.
Denise Loconto: I’ve been going to this CVS for years and I love their staff; always upbeat, friendly and helpful. It’s clean and organized and everything is very easy to find. Ive saved a lot of money in that store with their coupons and extra bucks rewards program and also because the manager is awesome and always helps her customers to save more. I had a run in with one of the pharmacists once and after I complained, Idk what happened but I never saw her again. I wish they sold jewelry like other CVS stores but maybe that’s a good thing? so I don't buy jewelry every time I go there which is pretty often, 2-3x a week. The jewelry by the way is actually very nice, long lasting and inexpensive in case you want to check it out at the CVS on Gold Star Blvd.
WA AD: Horrible sales person, I came to return items. She told me I stole money bcz I spent extra bucks - really? Why do you have rewards if you are saying you customer is stealing when I am buying over $200 items all the time from cvs!! I will go to Walgreens but never coming back to you CVS! Be ready for lawsuit as you ruin my day saying I stole extrabucks , I am traumatized by the salesperson
Marissa: My go-to cvs. All the employees that I have come across are great! Very helpful and friendly. Even the employees in the pharmacy are very helpful, knowledgeable and fast with filling prescriptions. I also love the text feature of getting a text when my prescription is ready. I’ve also scored many great coupons by email like $4 off etc. I love when the cvs coupons line up with other coupons like 4$ off total order, $2 off two packages of product and earned extra bucks. It’s not everyday but every once in awhile it’s great! :)
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5. CVS - Worcester
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· 19 reviews
256 Lincoln St, Worcester, MA 01605
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6. Walgreens Pharmacy - Worcester
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· 20 reviews
320 Park Ave, Worcester, MA 01610
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Cait Dufault: Disgusting customer service I called to refill a prescription the girl was rude acted like I was a burden on her told me I didn’t have insurance i do so I offered to give her my id number she declined said I don’t have it I asked to talk to someone else and she hung up on me
Mary Rackauskis: My Dr office sent script to old pharmacy hours away. I kept expecting it to be filled. My & My Dr mistake. Always answered phone, extreemly polite, wonderful group of pharmacist. I tried to be cool but waited a week for my Dr to figure out why my pills weren't at walgreens, Worcester, they were at bi y spencer lol. Now it's funny not then waiting on pain medicine. P s Scott toilet tissue 50c prices are great too.
Angel Crow: They need more help in the Pharmacy. They never answer the phone. If you need help and can't drive because of health reasons that makes it really hard. I've had them hang up on me multiple times before I get through on the phone. I've been on hold for over an hour trying to ask questions about my medication. They've messed up my prescriptions more than once and caused me delays on getting my medication. I have a developmental disability and need more help understanding things sometimes and have had them hang up on me in frustration because I need extra help. It is demoralizing and I dread having to interact with the pharmacy staff.
Kristy Sigstad: I've been shopping at Walgreens for over two decades. My family gets their prescriptions filled here. They have a great selection of candy and snacks. Around the holidays, there are a lot of stocking stuffer ideas. Also, the cosmetic section is reasonably priced, and they have a ton of brand names to choose from.
Maria V: Good PHARMACY....LIKED..👍🏻👍🏻👍🏻💊💊💊📝✌✌
Nhat Ly: You guy should trained Filamina again before putting her to work. Undertrained staff who doesn’t know what the hell she is doing is wasting everybody time. She had my medication in her hands and couldn’t check me out and asked me to come back the next day. Seriously ?!?
Kelly Mesaros: My prescription was called in at 11:30 so I got here at 12:30 and they told me it will be ready in about 25 min. When I returned 30 min later they told me again, it’s not ready yet, but it will be about 20 min. I feel sorry for the pharmacy techs and the pharmacists who work here because they clearly aren’t allowed to staff for their volume. It’s a sad state of affairs here. Picking up my script here is the thing I dread most out of the month.
Donny Philippe: If you need a pregnancy test, go ahead and get the walgreens brand.
Ruddy Veras: Excellent 24hr
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7. Walgreens - Worcester
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· 5 reviews
348 Greenwood St, Worcester, MA 01607
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Chris S.: I miss the old staff at the pharmacy, but still good folk.
Jr Cedre: The pharmacy employees made the people wait for 10 minute and they cannot help with the Hispanic people
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8. CVS - Worcester
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· 20 reviews
50 SW Cutoff, Worcester, MA 01604
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9. CVS - Worcester
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· 49 reviews
44 W Boylston St, Worcester, MA 01605
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Cledia Caberlon: Waited on the phone forever on hold just for them to immediately hang up on me
Mike O'Risal: Consistently terrible and frequently rude service. The pharmacy line takes FOREVER, both drive-thru and in store. Be prepared to wait and maybe get snapped at by a cashier. Very possibly the worst CVS in Worcester.
Mohammad Surur: Worst customer service at CVS. Staff is really rude and irresponsible. I dropped off at package since they had an access point and they ended up losing my package and told me to figure it out. Have never seen a worse cvs in my life, please stay away if you are using this location for a UPS access point, it will save you lots of trouble.
Julie S: There is one pharmacy tech here who is the rudest person I have ever dealt with. I’m on a med that has seen severe shortages so I have to call once a month to figure out whether it’s in stock. She refuses to give any info, hangs up on you, will put you on hold without telling you first…she’s awful to deal with and is the reason we’re going to take all of our scripts to Osco. I dread my monthly interactions with her.
Megan Wilmot: The store itself is fine. The pharmacy sucks!! I really recommend going else where to get your medication
Maria Gardner: On 12/23/22 at 7:30pm I went to 44 W Boylston st in Worcester to return 2 items that I had purchased on another CVS store. Robert the cashier, said he could not return because I hadn’t bought at his store. I showed him my receipts and that I paid with my debit card. He repeated very rude again: “I can not return anything! You have to go back to the store where you bought!” On top of that he called a tall lady manager and she was also very rude. They have the worst customer service ever!!!
Bill Coyle: Horrible pharmacy, I only use it as it is within walking distance to my house. If you want to talk to someone in the pharmacy then plan on spending at least 20 mins on hold. Their app sucks, you can't even navigate it or get your RX's delivered through it even though I pay extra every month for Carepass. Most staff is indifferent and whenever I go, it doesn't matter the day or time of day, there is always a huge line and only one register open. They don't open a 2nd one unless there's at least 1/2 dozen people in line. I don't waste my time with the drive thru, it is completely useless.
Tina Gaffney: I had the pleasure of being assisted by Saul- the manager at 44 West Boylston Street, Worcester. This manager should have been promoted to Regional Manager by now! Saul is: attentive, is QUITE deft at assisting the customers if there is a question or if the need arises! He is conscientious, always willing to keep CVS running like a well-oiled machine!!!! Well Done,Saul-Well Done!!
Amie Rocha: Miserable place miserable people.
Andrew Wells: Prescription was sent in on Tuesday . I walking in Thursday to a “it will be 30min”.So you did not even start to work on till I walked in.Edit: I had to go back 3 weeks later, with a call ahead to see if they were finished. The first was out and the second had to wait 20min, so they had not started.
Maria Narvaes LaRose: The employee at the pick up medication section it was a bit rude; but otherwise the cashier Francesca it was an adorable, she was in the front.
Monica Wills: Horrible customer service rude and unfriendly. I seem to always have a problem with this CVS. The store never has what you are looking for of they tell you the one you picked is not part of the sale. However if you go to another CVS it's on sale. This store has BIG PROBLEMS.
Sean Wilmot: The female pharmacist is a very lazy person. It was 20 minutes before closing and the med was called in at 530pm. It was for my wife who was suffering with bad headaches. The pharmacist refused to fill it and said when she gets to it she gets to it. She is rude and feels very entitled. We now go to shaws were it's delightful and not have to deal with the pharmacist. Even the security guard asked her politely if she could fill it and she said no... I am done for the night this place is a joke with hateful workers
Anastasia Bonney: I think you can improve upon customer relations.
Marc Moran: If I could give less than one star I would. Disorganized and staffed by some of the rudest people I have ever encountered. You may or may not have your prescription filled and it might have the address of a random person two states away from me on the label instead of my address.
Thomas Conroy (TC3): Same as most CVS stores
ndjaja nakmanak: Can’t give a zero so i have to give a one star. Had a vaccine appointment and have been waiting for 45 minutes with no one at the vaccine booth. Do not make appointments for the vaccine at this CVS.
Talita Fonseca: Worst CVS, rude employees both on front end and pharmacy.
Michael: Store #299 44 west boylston st Worcester MA has the rudest pharmisist. After receiving a text message @ 12:42 pm today I drove 20 mi uses to pick it up only to be told it would now be 2 hours.When I said I would wait the female pharmisist told 2 employees "do not expedite his prescription" now she takes time out of being "busy" to glance at me with the most judging looks possible. She is on some power trip that goes beyond anything I have experienced here.
Katrina Freitas: Your supervisors and manager are very professional and proactive. Give them raises/promotions. However your self-serve checkout process is defective and it needs to be improved asap. It took me 30 minutes from 12:50pm to 1:20pm to process my transaction successfully. I would have rather just have a person ring up my transaction instead. That kiosk is PAINFUL.
Aaron Richman: Always have a great selection of whatever I'm looking for.
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10. CVS - Worcester
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· 82 reviews
500 Grafton St, Worcester, MA 01604
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Scott Dickman: Walked in found what I needed used self checkout no lines. Easy in and out
Kia Harthorne: Staff is rude and unprofessional. When customers ask for assistance staff give them an attitude and treat them as if their stupid. I will no longer be shopping at this location. If i could rate them a zero star i would.
Milagros Vega: The service in the pharmacy is disgusting . The staffs are rude and have 0 empathy with the customers
Yeniliz Rivera: The pharmaceutical guy was rude and disrespectful. He needs an intensive customer service training. The way he treated me and the way he treated the other employees with him is innaceptable. Never again, you'll see me in this pharmacy.
Sharita L.: No one answers the phone in the pharmacy. I easily been waiting to speak to someone for almost an HOUR
Carla Almeida: This place is ridiculous. I was on hold for an hour and no one bothered to answer. I finally went in and the prescription was not ready. Another hour wait.
Talayh Mascoll: Very friendly/helpful employees clean environment.
Alexis Marquez: This CVS Pharmacy has the rudest staff in the city. I called to speak to someone about my prescription and on top of being unprofessional and talking over me, they proceeded to hang up on me. At no point did I raise my voice or make any negative comments to warrant that response. I was calling to verify that the prescription would be available when I arrived later that same day, because I received an email saying they had canceled my pick-up order, despite still having another 24 hours to pick it up.This is only the most recent issue, but I consistently am given poor customer service by the pharmacists. I will no longer be using this location because of this unnecessary behavior.
Pam Muir: I been going here for years, and the one thing is the pharmacy. I called all day today 4 times and I was on hold for 15-20 minutes with none picking up, why did I call cause since last night they didn’t have the medicine for my son and they stated call before com to see if it came in, so driving all the way over there to be told nothing still . They need a new system on picking up calls 15-20 or more is crazy, when calling different times you n a day.
v miller: it smells bad and one of the employees laughed at me for buying jumbo pads
Corey Lefebvre: Clearly has thievery issues (lots of cabinets requiring calling an associate). Minimal go-to freezer grocery selection. Otherwise, normal selection, plus 24 hr pharmacy is a huge plus.
Stephen Waggoner: This CvS is the worst I have ever seen the staff is the worst they wont help you if you ask for help at the pharmacy they hang up on you on the phone my main issue is cvs said they filled my insulin and I called the insurance company and they said that cvs never ran it through the insurance leaving me with no insulin then my insurance company said that they would call them and cvs kept putting them on hold and kept hanging up the insurance company cvs doesnt care about the customers at all
Sandra Koduah: They are not discreet about personal and medical information.Very inpolite.And would hold your priscription for their personal interest regardless of how important the medication is.Would 0zero recommend
zaida gomez: This is the only cvs that i go to and let me tell u its only to pick up medications for my clients and let me tell u every time i call they are the rudest people working there. Cvs retrain your staff on hospitality and professionalism.
Leah Mathieson: **** I tried to report somebody stealing and the manager said that they literally don't do anything whanything when people steal so nobody pay for anything and just steal everything from the store store because it came from the manager that they will literally not do anything if you do****I called the store and spoke to the manager On August 27th 2022 To ask if she could find out a girl that had stolen my card and was loading it there and to also report that the girl steals frequently from that store and she said we're not allowed allowed to do anything about stealing and I said so if somebody walks into your store and I'm trying to tell you what they look like you can't do anything and she said nope and hung up on me so ***** DONT PAY FOR ANYTHING AND JUST TAKE IT. BECAUSE THEY LITERALLY WONT DO ANYTHING THE MANAGER HERSELF SAID THEY DONT DO ANYTHING****
Tiana Jimenez: Came here to pick up some meds for my sick child and I really recommend this cvs. The staff was so helpful and the security guard helped me to my car to make sure the guy that was causing trouble didn’t bother me “ I asked for name I think he said Jose. After, I saw him tell the man to leave and he did. Thank you cvs
Salama M: If I could rate this pharmacy a zero I could've loved to do so! The staff is very rude and irresponsible. They are unwelcoming they roll their eyes as you speak and don't seem to pay attention to details regarding meds due dates for patients or what meds have been requested. I attended the pharmacy to pick up my husband's medicine at 5: 15 pm I walked out at 7:20 pm. they made me wait for the medicine I had told them is not due until the 30th of the month however one of the staff insisted I wait to get so I did. 40 minutes later I go up and ask if it's ready, this lady acts forgetful then the Pharmacist Matt steps in to yell at me to "go home and rest" as if they weren't the ones keeping me on hold waiting for them. The assistant he seemed to support seemed just fresh out of college or still doing her internship, she made beginner mistakes of not checking the patient history then work. He then states the medicine is not due until the date stated previously. I explained to him the situation he kept speaking loudly and yelling at me in a bad manner although it was his staff's mistake and their lack of attention to detail that led to this. I hope this pharmacy gets it together and learns how to do its job right. I am transferring to a further pharmacy than dealing with these rude staff, who have zero customer service experience!
Michael Giangrande: Very good pharmacy fast and easy
anne mbugua: Went for a booster shot this morning at 500 grafton st.Area assigned for this assignment unkempt,strewn with dirty gloves trash can overflowing with trash. This was no concern to staff administering the shot.
Fernando Cabral: I like CVS
JokA KarNi: If you're thinkin' of going to the walmart "pharmacy".... DONT. save urself the stress of their incompetence and COME HERE TO CVS PHARMACY!!!any mess up's that have happ'd have always been on the doc, not the pharmacy.they're awesome.inversely, don't buy stuff in the store part.... its expensive as all hell. prob go to walmart for that lol
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11. Walgreens - Worcester
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· 39 reviews
220 Grafton St, Worcester, MA 01604
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12. CVS - Worcester
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· 53 reviews
110 Front St Suite 102, Worcester, MA 01608
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13. CVS - Worcester
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· 1 reviews
529 Lincoln St, Worcester, MA 01605
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14. Walgreens - West Boylston
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· 30 reviews
937 W Boylston St, Worcester, MA 01606
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15. Walgreens - Worcester
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· 23 reviews
99 Stafford St, Worcester, MA 01603
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16. CVS - Worcester
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· 66 reviews
115 Stafford St, Worcester, MA 01603
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17. CVS - Worcester
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· 34 reviews
638 Chandler St, Worcester, MA 01602
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18. Community Pharmacy - Worcester
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· 4 reviews
398 Belmont St Suite A, Worcester, MA 01604
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19. Beacon Pharmacy Inc - Worcester
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· 30 reviews
810 Main St, Worcester, MA 01610
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