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1. Digital Federal Credit Union - Worcester
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· 59 reviews
11 Tobias Boland Way, Worcester, MA 01607
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2. Digital Federal Credit Union - Worcester
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· 84 reviews
225 Shrewsbury St, Worcester, MA 01604
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junny delgado: AVOID NICOLE JIMENEZ helping you. I was trying to go in to finalize my auto loan with a half hour left to close and you can tell she was not happy at all to help me out. She seemed miserable just calling out my name, I stepped into the room and closed the door and got a death glare , I was all excited ready to finally get my new car. She's starts speaking to my husband like "this is your loan right" and I said "no it's mine"She rolled her eyes and continued to speak to my husband instead, he went on his phone and told her "speak to her , this is her loan." She finally started speaking to me asking for my member number and as she's finalizing the paperwork she makes a comment "it smells like someone hasn't showered" while rolling her eyes. Me and my husband looked at eachother like "wow". Anyway I'm just ready to finalize this loan to just get away from this miserable women. After 2 min of silence and her typing she finally speaks and says a sarcastic "sorry" (with a smirk.) "Your loan can't be approved cause we do not work with that dealer"I called the dealer and he was confused cause he always works with DCU. She kicked us out and told us bye anyway and then I CALLED DCU and I had to receive the help from someone OVER THE PHONE instead (YES They work with the dealer I guess the women just really didn't want to help me). Not sure what her problem was towards me and my husband from the moment we stepped in but I hated every second of it. Never have I felt so small and disrespected.
A C: I went into this bank on 3/2/2023 on shrewsbury st in worcester Ma to speak with someone about a huge investment (mind you I’ve banked with them for over 10 yrs) As I was waiting in the lobby I over heard an elderly gentleman in the private room with a teller (who seemed to not be having the greatest day or was fed up) and the teller was speaking about his bank info and how much he had in his account with the door wide open for all to hear. I thought that was quite odd. But as soon as I was called, I proceeded to the room I was called too and tried to shut the door and was told not too. I politely said ill come back at another time when I'm allowed my privacy to my money and my concerns. Hoping for just a bad day in the office. because I do not feel confident leaving my money somewhere that doesn't offer privacy for your concerns.
Damian McEvoy: Some of the worst customer service I've ever had.
Saad Ali: Terrible customer service
Akbar Hussain: This branch is awesome. They Proceesed my checking account and credit card in half an hour. No hassles banking.
Muggas: Excellent bank with excellent service.
Esther Kuria: Has anyone else been hacked???? I'm so frustrated!! I have been hacked/robbed 3 times! And this great big federal credit union doesn't have an IT team to figure this out???🤯🤯🤯
Joyce Mensah: I'm at work I called during my 30 minutes break it says it not busy but I have been waiting for 25 minutes still waiting
Nahani Meuse: Amazing one stop financial shop! Great credit union with all imaginable financial services available (checking accounts, savings, CDs, home loans, auto loans, retirement, etc). Knowledgeable and helpful staff. We won't bank anywhere else!
Zac Fair: I did almost close my account because how they operated durning the pandemic. I’m continually getting let down by the service on the daily years later. But the staff are always nice and try to be helpful with the rules the company makes them follow makes it hard to continue my business
Altamont Little: Always got enough friendly helpful staff
Carmelo Acevedo: The best customer service experience I’ve ever had at a bank. Sherri went above and beyond calling different departments to resolve my issue. Made me feel comfortable in knowing that I am on the right track and eventually acquired me more options than I was even looking for. She honestly deserves a raise, promotion or both. Thank you so much for taking the time to help and having amazing energy throughout the entire process
Elsie Annan: Poor teller customer service and attitude. Failed to acknowledge customer, rude facial expression and seemed preoccupied in their phone or something. Decorum and work ethic has taken a nose dive massively at some of these reputable banking establishments.
David Webb: They’re amazing.After realizing that most credit unions overdraft fees are the same as banks at $30 or $35 and DCU is $5, I gave them a chance. That was about three years ago, I’ve now moved all my accounts here.They’ve been fantastic, and every teller seems to be efficient and has clearly been given the tools to do their jobs quickly. Things like getting a bank check which used to be $8 and sometimes up to 15 minutes at Rockland Trust are now 45 second transactions. I’m consistently impressed with DCU and wish I had switched to them five years earlier.
Ray Wyman: Wait time is trash.
Monique: Nice tellers @ this location And happy no more appointments necessary!
Moses Rodriguez: Dcu Shrewsbury st. Is great the staff are very helpful
John “ThatOneDad” M: First I would like to say good on them for not opening there lobby. To me it shows that the health and safety of the public and there employees is important. Does it take a while when its busy sure..did it before yep(I'm also not impatient). I Have always had a good experience at any DCU and have been a member since Digital was still a company and my family and I will always be members (3 generations are members with DCU). Also I would like to say a big thank you to the staff at DCU.
Elisha Marie: I’m so disturbed at the lack of professionalism by “management “ at this bank.I brought necessary documents after being instructed over the phone what I needed to open an account for my minor son who is disabled.When I arrived I was told to bring another document that I was not informed I needed.I live out of Worcester and this is during rush hour mind you.So I drove back home and got the document the associate told me I needed.Once again I was told I need a document from the courthouse stating this is my child!I was frustrated when the associate who was running back and forth from me to the “manager” and asking for me what papers I needed at the courthouse he yelled at her from his offices “HOW DO I KNOW WE DONT DEAL WITH THAT!”so everyone in the lobby could hear him.Everyone looked at me.So after a few choice words I left and called the courthouse to ask for a particular document and even the lady at family services had no idea what this bank “manager” was talking about.This guy was so rude and arrogant that I will be removing my account and my husbands account ASAP.I will file a complaint first.I went to another bank and got my disabled son an account within the HOUR!And was treated with respect.What a horrible excuse for a manger!Dont go here if you want to go with this bank!
Bray COD: The best bank 💚
Olivia Homan: Do not open a business account here. So unprofessional.
3. Digital Federal Credit Union - Worcester
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· 67 reviews
131 Gold Star Blvd, Worcester, MA 01606
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4. Bay State Savings Bank - Worcester
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· 12 reviews
28 Franklin St, Worcester, MA 01608, United States
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Omar Islam: Not so great experience with Zachary Silverman and the team during my mortgage application. Did not respond back to any calls during my application process or give me the chance to make changes/edits regarding my loan. I will gladly take my business elsewhere.
Mithun Krishna: Bay State Savings Bank Home Mortgage Experience - The best mortgage rates available in the state - Great service, offer quick responses over email and phone and Mortgage Loan processing within industry standard closing period. I appreciate everyone at BSSB for their hard work! You are greatly Appreciated!
callie bakker: Over drafted $19 and got charged $99 in overdraft fees. After I specifically said I wanted to cancel whatever kind of “overdraft protection” policy they have. Taking my money elsewhere because this should be illegal
Dominique Nicolay: I needed help with getting information that was not accessible on-line. I got in touch with a customer representative, Michael Anton, who was admirably courteous, professional and prompt at catering to my needs. Kudos to the IT dept as well, who was able to deliver on my request in record time, even during these harsh Covid times. Congrats to all of you.
Mark Reyna: This bank is so antiquated. Cannot do anything online including ACH's even changing your address. They make you go to the branch for everything. Telephone support closes at 5 PM. Bank is from the ice ages. If you want modern day conveniences RUN don't walk from here!
Andrew Syiek: Three years ago, we were navigating a moderately complex sale of a former residence prior to purchasing our new home.Given the patient understanding, guidance and thorough communication provided by knowledgeable Bay State professionals, (particularly Marc Sanguinetti, Anna Pestana, Jayme Burdett and Sonya Dagnese) we confidently managed the process and successfully initiated a new mortgage.Thereafter, we are completely satisfied with the locally serviced, Bay State Savings Bank mortgage experience.We are grateful for the thoughtful, considerate proficiency exhibited by the Bay State Savings Bank team and recommend them unconditionally.
Tina Woodbury: The ppl that help you are nice to you and very polite
Eva Kraus: The pandemic has hit small businesses very hard. When it hit my business, Bay State Savings Bank and Karin Gaffney, my loan officer, made sure I was taken care of. I cannot say enough great things about the work Karin did on my behalf. She embodied the term "relationship banking" to the point that I moved all of my business to Bay State. Karin has checked in with me throughout these tough times. Thank you Karin and thank you to BSSB.
Jay G: Good service for the most part
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5. Central One Federal Credit Union - Shrewsbury
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· 33 reviews
714 Main St, Shrewsbury, MA 01545
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6. Central One Federal Credit Union - Auburn
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· 15 reviews
63 Southbridge St, Auburn, MA 01501
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andrea babineau: helpful staff
Coreen McGrath: If your hours are supposed to be until 4:30 then stay open until then.
Frisky Lessard: Excellent service. Shannon Falvey gave me the best "Member" experience I've ever received.
Herbert Tirrell: Absolutely horrible bank and staff. New issue every time I go here I will be closing all my accounts and taking my business to a new bank. If you call to speak with some one they don't care about your issue or care to find a way to resolve it UPDATE Shrewsbury branch resolved the issue finnaly. How ever my bad review still stands for auburn branch.
Darlene Wolfe: I've had Central One for several years and have always had great interaction with all staff. They always go above and beyond to help you.
Anthony Kline: This bank is the worst bank I have ever dealt with. I deposited a payroll check and then they put a hold on my check. When I called customer service they told me it would be atleast a week before my funds are available from my payroll check. First thing Monday morning I will be closing my accounts and be done with this bank.
rwd1007: I'm a new customer of Central One and I am very impressed and highly satisfied with them. The staff is excellent an especially Andre. He is a valuable asset to your company.Very satisfied.Bob D
Ann Tremblay: Everyone is freindly and always willing to help and they care about there members
Ryan Bruder: Staff is always friendly and so helpful, I could not be more pleased with my experiences. Highly recommend!
John Lynch: Convenient hours, always friendly and helpful staff.
Elber Galarga 503: Regular
Alexander Sandberg: I've never had a problem with central one of auburn. The staff has always been upfront and very helpful.
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7. Central One Federal Credit Union - Northborough
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· 12 reviews
148 Main St, Northborough, MA 01532
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8. Central One Federal Credit Union - Westborough
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· 6 reviews
40 South St, Westborough, MA 01581
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9. Millbury Federal Credit Union - Millbury
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· 27 reviews
50 Main St, Millbury, MA 01527
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10. Digital Federal Credit Union - Marlborough
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· 79 reviews
865 Donald Lynch Blvd, Marlborough, MA 01752
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11. Digital Federal Credit Union - Marlborough
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· 41 reviews
279 E Main St, Marlborough, MA 01752
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12. Digital Federal Credit Union - Framingham
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· 80 reviews
60 Worcester Rd, Framingham, MA 01702
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