Best Hot Tub Store Worcester Near Me

Brenda Joyal: Mike made the process of buying an above ground pool easy. He was knowledgeable and helpful. The pool package was delivered with no issues.Looking forward to having the pool built and ready for summer. Would recommend checking out Namco if you’re in the market for a pool!

Mike Cashman: Mike at Namco in auburn was great to deal with. Knowledgeable and professional and no sales pressure at all! He just told us about the products they had and we were able to decide exact what we wanted. Very happy with the service and the price!

Naa Omaboe: I went to Namco to purchase a pool for the first time and we didn’t know what to buy. Their customer service was amazing! Joe and Mike were so kind and patient with us.They explained everything to us and gave us everything that we needed. We are looking forward to buying other supplies for them.

Drew Hirtle: We went to 3 pool companies on the same day to find out which one would win our business. We spoke to Mike at Namco in Auburn and it became quickly clear that they were the company for us. Mike was extremely knowledgeable and helped us understand what choices were available, and more importantly, helped us determine what was best for us. We've been back twice already for smaller add-on purchases and will be having our Namco pool installed in May. Thank you Mike and Team!!

Grace Masters: I went to buy a new pool and Mike was my salesman..after the purchase I ran into a few issues and called him..he not only researched & solved my problem he also calmed me down & said not to worry it'll all work out...then another issue came up and again he went above & beyond to find me a resolution. I was so impressed with the service especially since I already bought the pool! I can honestly say i was a major pain in the butt!. Excellent service! I would also like to do a shout out to Sean who backed Mike up on everything! I would recommend Namco in Auburn to everyone!! Best service ever!

Ashley Tuttle: To say working with Mike to purchase our new hot tub was amazing is an understatement. He was kind, patient, and very accommodating. He answered all my questions along the way and took the time to make sure we were comfortable with our purchase. He is very knowledgeable on the products Namco sells. I looked at other hot tub locations and by far Namco had the better prices to match their exceptional service. They have gained a customer for life, and I will always recommend them to others in the future. We look forward to enjoying our new hot tub!

Steven SanSoucie - SS Fit Studio: I went in on Friday looking to purchase a heater for my above ground pool as well as a replacement pump and filter. I did not know much about the heaters but Shawn and the rest of the staff in Auburn were fantastic! They took the time explain the differences in models, prices etc. No pressure and they were so nice. I purchase a new heater, new pump and filter and can't wait for pool season to be here! Thanks guys (and gals) in Auburn - you're all great!

Ziad El-Nemr: The staff is great from Shawn, Mike, James and Joe. Everyone is friendly and professionell. I highly recommend this Namco location. Thank you guys for always helping me.

Christian Edwin: Staff in store was great. Store is well clean and stocked also organized . If I could give out 10 stars for their knowledge I would. I’ll be back for more items for my pool.

Omar Torres: Amazing service would be an understatement! The customer service is top notch and it made my shopping experience a breeze! I had the pleasure of working with Shawn and Nicole, they both were very knowledgeable on all their products. So thankful I ran into them! If you haven’t already, please do yourself a favor and pay them a visit!

Melissa Gentile: Mike and Joe were very helpful! They were pleasant to work with when we purchased our pool.

Karen Ouimette: Joe was knowledgeable i just bought my first pool 15x26 oval at the auburn store i would totally recommend Joe for a pool or hot tub thanks Joe for all you're help and thanks everyone

Ken Rizzitano: Joe was great!!!! He's Very knowledgeable and took the time with us to teach us everything we needed to know about taking care of our new hot tub!!!. Everyone here has been super helpful!!!!

Denny Leroux: We had amazing experience working with Mike and Shawn at Namco in Auburn today. We were looking for something affordable for our family and they came through. They have exceptional customer service, they answered all my questions and hooked me up with their in-house 0% down interest free financing group. I highly recommended them if you’re looking for a hot tub or pool. I bought both of mine from them!!

edilson moura: Mike was very friendly, professional and was able to help me pick out a nice new jacuzzi 485 that just got delivered. We can’t wait to use our new hot tub. Thank you namco and thank you mike for all your help.

Shane Hewett: Staff was fantastic! Mike went above and beyond! He answered all of our questions and was very professional. Thanks to Mike we walked out with not only a hot tub but a pool as well. Very satisfied

christina verrette: Sean was great and helpful. Anazing job but i do not recommend one of their contractors for install.So namco you asked me to further send you information about the contractor I emailed you but it came back saying that was not the correct email address to forward you any information so if you want information you need to give me somewhere I can send you information about the contractor for installation

JoAnn D: Recently went to Namco to buy some decorations for my backyard. I had a great experience with Nicole!! She was extremely attentive going so far as to open boxes for me to see the ease of assembling the items. She also gave me all the discounts that were available to help with my purchase. She was the reason I went back the next day to get more. The hanging solar hot air balloon light looks amazing when lit in my backyard. I love everything. Thanks Nicole for all your help!!

Jessica (Jess): Knowledgeable, friendly, and down to earth staff. Always willing to lend a hand pointing me in the right direction or helping me load up the car with new equipment or chemicals. I love walking in and being greeted by name, the customer service is great. They’ve helped this newbie pool owner a ton this summer and I wouldn’t have been nearly as successful without their help. Thanks team!

Mark Hunt: Hot Tub service is beyond terrible. Thought I was buying a top of the line tub with Jacuzzi and have had 4 service calls in the first 3 months. They don’t show when scheduled and if they do show they probably won’t have the parts. Three days I took off from work to meet the tech. Just to have them no-show.So… jacuzzi Tubs=junk and Namco service=terrible.

Shawn Babkauskas: Great place to get pool , hot tub and Billiards supplies. always friendly and welcoming .

Samantha Weaver: Great people, very knowledgeable. They have helped me immensly with learning how to properly care for my pool. They do water checks, and are able to recommend what chemicals are needed. They are currently helping me turn the pond water that is my pool, into something that can be swam in by something other than frogs.

Tarsha Pardee: From the moment we walked in the door the staff was incredible. They are friendly, professional and helpful. The service, products and price are unmatched!! I highly recommend Pools, Cues and Spas too.

Dana Richards: Bought my hot tub there and I'm very happy.Exceptional service and very knowledgeable.Now that I'm getting back into darts this place is an added bonus.By the way the dart board in the picture is 43 years old. Thinking of getting a new one.

Joshua Parker: They always have what I need and very reasonably priced!

James Regan: Love the store. Has everything you need for Pools, Hot tubs, billiard and Dart supplies. Just got a new set of darts. Can't wait to come back again and get some more supplies. Customer service was very knowledgeable, friendly and courteous.

Eddie: All-purpose pool supplies also have darts, case's and more

Robin Brodeur: Consistently gives correct advice about our pool and spa. Good selection of chemicals and accessories.

jamie sineath: 🦅

Sabrina Alcock: UPDATE: I wanted to provide an update for the below review. First, I would like to clarify that this is NOT a used hot tub. In fact, it is a hot tub sold and installed by your company brand new. Second, your tech Jon is the reason I am bumping up my review. Not only did he contact us as soon as possible but he was extremely apologetic for the way I was treated by one of your employees. I hope you know his worth and please be sure to let him know we are grateful for his quick response to us. He was able to get our hot tub up and running after a year of not being able to use it and we are thrilled.Very poor customer service. I called last June to have our hot tub serviced. After not hearing anything for a few weeks, I called and was told they were very busy and it may be a few more weeks. After not even receiving a call to schedule service, I stopped in and was told I "needed to be patient." I am just wondering if an ENTIRE YEAR is patient enough to wait for service?

Srihc Adi: Pretty good in stock selection but the only deliver 35 miles which is nowhere near long enough for me from Connecticut not sure why that's such a problem but couldn't working out

Lawrence Boucher: One of the best

James House: Good people with great service and all the products you need

Luis Rodriguez: The Staff was very nice. They we're sweet to my son. To know fault of there own. I was shocked at the sticker price of a few of there items. I have used them in the past, and have had great experiences with them. Even during the height of the pandemic, the cost of pool products we're not this high. I chalk it up to "transitory" inflation, and or the ineptitude of a poorly run presidential administration. Who cannot seem positively effect any sector of society.

Christopher Marshall: Great service, very knowledgeable!

Todd Albert: Great place to shop great people

W Alex Koch: I have been a customer of Pools Cues and Spas Too for years and would go no where else. Even though there are many pool companies closer to me, I am willing to drive the additional distance for the outstanding service I receive. Chris and team are knowledgable and so attentive. I am so glad I found them and would HIGHLY RECOMMEND them to anyone looking for your pool needs. I am a customer for life.Services:Swimming pool water analysis,General repairs maintenance,Winterization,General construction,Design

Darrin Carrier: Great place. People are very smart and helpful.

Julie Anders: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueOur hot tub heater or pressure switch (tub is 11 yrs old) failed in freezing weather. Our regular repair person was injured and couldn't help. Pools and Cues stepped right up and winterized our tub until it could be repaired in the Spring, saving us thousands if we had to replace it!. Awesome crew and support staff! THANK YOU!Service:Winterization

donald Huard: Treated me with respect and led me to the right decision

Jared Stenquist: I would recommend NE Spas to anyone in the market for a spa. Their team was very knowledgeable and had a no pressure sales process. Their delivery team (Augie, Dylan, Anthony) and their recommended electrician (Brian Bradley Electric) were both outstanding and took the time to walk us through operation of the spa. A+.

Brandon Garde: Daniel was an awesome, no pressure salesman, providing lots of options and information.Delivery was easy and fast, thanks to Augie, Dylan, and Anthony!

Robert Schoen: I was extremely impressed with the delivery team of Shaun, Nick, & William. They were very professional and polite.

Jeff Brooks: SERVICE DEPARTMENT IS A TOTAL SCAM.I'm updating this review... While the sales experience 4 years ago was great, the service now is AWFUL. My heatimg element went out, spa only heats to 77 degrees. I went through the troubleshooting guide for Sundance and landed at a bad heating element. I called NE spas and had them open a service. Viviana called me. She was not at all interested in what the issue was. She was only interested in getting a credit card number. I did not feel comfortable and got off the phone with her. A few days later a Jarod called to follow up. He was much more caring, listening to my issue, explaining that they send a tech out and $250 fee they charge up front includes an hour of service. I explained that I was ok with that if the tech would have on their truck parts to fix the issue and that this was a heating element. Jarod reassured me that they carried parts with them and could resolve most issue but "IF THEY COULDN'T, AND HAD TO COME BACK, I WOULD NOT BE BILLED THE $249 AGAIN"The tech came out on Wednesday. He did not call me to explain what he found, nor make any attempt to fix it. He simply sent me a quote to come back and replaced the heater at a later date and yup, you guessed it, that quote included ANOTHER $249.I then called the store to discuss and unfortunately got Viviana again who basically just over talked me the whole time and said the original $249 was a diagnostic fee and the additional $249 was for the work. I recounted my conversation with Jarod where I had said I was NOT OK with that and she basically just said too bad. I then asked to talk to a manager and she said "they were all in meetings" and that she would send an email to have them call me. That was at noon. Now it's 6:30 and they're closed. No call back. Absolutely awful customer service.The sales side of this business is good but the service department is a total scam. The parts are heavily marked up- more than 2x what you can buy them for on the internet AND more importantly they absolutely lie to you to get that initial $249 charged to your credit card.PREVIOUS REVIEW FROM 4 YEARS AGO..Great overall experience! We stopped in and talked to Denise Orwat. She helped us work through the options and features that fit our needs and wants. She then put together a detailed quote for us. The price was reasonable so we ordered it. As it was being shipped from the factory Denise quoted us a 6-8 week lead time. At almost exactly six weeks, Denise emailed me to schedule the delivery. Despite a recent snow storm, the guys still showed up as scheduled and managed to get the hottub around the house and into our back yard. They also hauled away our two dysfunctional hottubs. I stopped by the store today to pick up our free chemicals. Joe spent a good amount of time with me discussing which chemicals were essential, which were optional and which he felt we didn't need based on our intended usage. He then showed how to open the filter and fill and treat the hottub on one of the floor models. These guys are really committed to making sure you have a great hottub experience! Thanks NE Spas!!

Ndingara-Mark Nevins: We are new first time spa owners, and new customers of New England Spas. Their customer service is fantastic, matched only by their positive attitude. Patrick and Dave have been our guys and they have taking great care of us. Can’t recommend this business highly enough if you have a spa.

Bruce Sylvester: This is my second spa purchase from NE Spas. Always friendly and professional. Phong was a pleasure when I purchased my spa. Christian (crew leader), Shaun, and Nick did a great job removing my 17 year old Optima spa and replacing with a new Optima. Very professional from start to finish. I would recommend NE Spa to all.

Kremdal TheOrc: Amazing staff. Staff were very knowledgeable and friendly. Ask for a Wet Test- bring your bathing suit and a towel.

Brian Hanks: Jeff Meunier was my salesman. Excellent knowledge. He helped me choose the spa that fit my needs. He has answered all my questions, even after installation. He also took my hardscape contractor's calls to ensure the cement pad and electrical connections were where they need to be and the correct dimensions. Would buy from Jeff again.

Barry Bloom: Ruben, our service tech, is outstanding! He is incredibly helpful, knowledgeable, and attentive. Thank you Ruben Fernandez!!!

Kaitlyn Klosterman: My husband and I have gone back and forth on a hot tub for the last year and a half. We did our research and called multiple other hot tub dealers in the area but no one could come close to matching the price. At the end of the day, it was our salesman (Jeff) at the Auburn office who was the deciding factor that convinced us to bite the bullet. He was helpful and informative without being pushy, just an all-around great guy. Even after the purchase and (quick) delivery of our hot tub, Jeff remains a phone call away. He still checks in randomly to see how things are going, still answers questions immediately and made the seeming overwhelming salt system seem much more manageable than we expected. We could not be happier with our purchase, our only regret is that we didn't do it sooner!If you have been on the fence for a while, go to Auburn and ask for Jeff!

John Nelson: The delivery team was excellent! Communication and scheduling from Dennis was quick and efficient. The delivery team of Augie, Shaun, Anthony, and William did an amazing job despite difficult conditions, a steep hill and morning snow. They were able to get my old spa removed and the new one set up that morning. Thanks guys!

Rink Wheeler: Great experience with New England Spas. Jeff M was our sales representative and was incredibly knowledgeable, courteous, and helpful through the whole process. I felt Jeff went the extra mile to assist with scheduling, startup, and any answered any questions we had. He followed up in a timely fashion to make sure we were satisfied. Additionally, the delivery crew was very professional and efficient. Thank you all!

Mike McNally: I was looking to purchase a hot tub from a local dealer so stopped by New England Spas of Auburn and was greeted by Jeff Meunier. Jeff showed us the different spas they offered and all the different options they had. We took it all in and decided on a Sundance Edison 680 and couldn't be happier. They happened to have it in stock so we made the purchase and it was delivered the following week by a great crew that did a fantastic job. Jeff was also very prompt at returning phone calls or emails any time I had a quick question for him. Top notch service!

Bryan M: Very smooth process from start to finish. Jeff in Auburn knows his spas. Great service after install as well, fielding lots of my questions. Dave Groulx from service has been very responsive and quick to follow up. Great team.

D M: Extremely good company great people helpful and understanding

Brian Gould: We went to Auburn and spoke with Jeff Meunier, his professionalism was incredible. My wife and I had a bunch of questions, since this was our first spa purchase. Jeff answered all our questions and gave us a few options to think about. Although my wife and I were not going to purchase a spa that day, we ultimately changed our minds and are extremely happy that we did. We purchased the Limelight Pulse model and it was delivered within a week. The delivery team led by Shawn was professional and fast. It was easy after that! I had to make 1 call to be sure that I was doing the initial start-up correct and Jeff was able to do that via phone and email. My electrician found one small issue with access panel to the tub (a couple of the screws were stripped). I placed a call to Jeff and David (repairman) came to my house within two days to repair it, while David was here he checked all the jets to be sure they were all secure (he found a couple that were loose) and 1 had popped off. David was here for about half hour and had everything fixed. My wife and I are extremely happy with our purchase and are enjoying the spa daily. Thank you!

Scot Barrett: We purchased a hot tub and sauna from New England Spas at the Auburn location. Jeff has been great throughout the process and after installation, very knowledgeable, always ready to help with any questions. Augie and the installation crew did a great job with both the hot tub and sauna, everything has gone very smoothly.

Kristina Vickstrom: We had an issue with our hot tub steps and we were able to switch them out with no problems. Everyone, especially Jeff, is very patient will all of my questions regarding our new purchase. Great customer service.

Steven Gallien: We started our journey of buying a hot tub with Daniel Rechal at Nespas. We had Jeff Meunier finish off the sale and both were extremely helpful from answering all of our questions to following up after the purchase. My wife are so glad we went with Nespas and glad we had 2 great employees to help us through the process. Thanks so much Daniel and Jeff!!!

Ron Brodalski: After a couple years without a hot tub we decided to get another one.With all the choices out there Jeff made it real easy.Installation was painless. The install crew worked in the rain to get it done!Had a concern using Saltwater and chlorine, Jeff gave An excellent explanation of the situation.Very happy with our purchase.

Rick Coughlin: We have a Gunite pool that Ferrari Pools installed in 1983. After forty years it was showing its age (some small cracks and plaster wearing off exposing concrete) and it was time to be resurfaced. We called Ferrari and Tony Zagame came out to measure the pool and take some notes. He walked us through the several options available to us and we selected a pebble finish looking for the aesthetics and durability. The work got scheduled sooner than we expected and Ferrari's construction supervisor (Lacky) was incredibly helpful explaining what was to be done and ensuring the work was done efficiently and properly with minimal mess.. When the water was delivered and we found that the pool wasn't holding the water, a call to Lacky was all it took to resolve the problem (a faulty hydrostatic valve). Lacky knew immediately what the problem was and by the next morning it was resolved.A real test of a company is not when everything goes perfectly smoothly - that's what is expected. The real test is when a problem arises, how quickly is it resolved and what hoops does one have to jump through to get it resolved. In Ferrari's case, they were right on top of it and resolved it as soon as they were notified. For any pool installation or repair, I would highly recommend Ferrari Pools & Spas.Services:Swimming pool resurfacing,Swimming pool equipment repair

W Y: Expensive with an extremely poor communications and costumer serviceWhen they call back (if you are lucky) they are pleasant, but it truly takes a good 4-5 attempts to reach someone …For the money you pay, certainly not worth it, very sad 😞Update:After the company’s comment on my review, I called the construction manager for questions, no answer, voicemail full, call the 1-800 number 🤦‍♂️I asked for the pool cover, the company installed the cover, no explanation, warranty form left outside in the rain, I was about to through it out when I read:“Fill and mail back in 30 days or your cover warranty is void” 😳 😳😳How am I supposed to know there is a form to fill out, if you left it on the floor, next to the trash, in the rain 🤦‍♂️🤦‍♂️🤦‍♂️Again, this company does good structural work however with bad service and extremely expensive prices! So you make your own decision 🤷‍♂️

Luke Jorgensen: Do not recommend: Scott C came out to look at my project rehabbing my pool. Charged me $350 to look that he said would be taken off the price once I accepted the work. Later emailed to say they were not interested in the job but that he was keeping the $350 because I paid for his experience to look and consider the job!?!

Shannon Frazer: Ferrari Pools recently renovated a 23,000 gallon free form chlorinated pool located on the South Shore and the results are stunning! I spent 6+ months researching pool builders. The final renovation included pebble technology as well as a conversion to a heated saltwater system. With these customer driven upgrades, Ferrari Pools still came in $15,000 less than a well-known South Shore pool builder who only offered a basic renovation. Ferrari came in on time and on budget.From the initial walk through to the design, construction and maintenance, the process has been simple and straightforward. Lacky goes above and beyond project managing with a careful eye. He has made the process easy and truly fun. The whole Ferrari Team is friendly, responsive, efficient, honest and hard working. This team produces high quality work and their attention to detail is bar none. The team is extremely skilled in their craft and extremely communicative. Ferrari Pools sets the bar in design and integrity among all New England pool builders.Shannon F.Braintree, MA

Helen Culver: If you are considering refinishing your pool, look no further than Ferrari Pools. Last September they transformed our pool in a mind blowing 3 days!! Lacky and his crew were a well rehearsed orchestra. There were zero hiccups and not a single idle moment in the 3 days they were here. Lacky was so patient in answering my questions, of which there were many. Very professional. We are so glad we did it. You will be too.

Maria Cincotta: Ferrari renovated my pool in fall of 2019 - it looks fantastic, and once they were ready to start my project, it was like clockwork.What I was most impressed with is the customer service from Lacky. He knows the business, and was consistently responsive, and reliable. If Lacky says he will do it, you can take it to the bank.Recently, I noticed I needed a small repair in the concrete. My immediate assumption was that I would never receive a return call, given that it's almost 3 years post project completion. Lacky is still with the company and was on site within a couple days of my call and is addressing my concern.

Suzanne Stavros: My husband and I recently had our 18+. year old pool and patio renovated. Ferrari Pools did an outstanding job! Al, Lacky, Diane and Keith were a pleasure to work with. Al & Lacky kept the project on schedule and Diane was always responsive to our questions. Lacky was great coordinating the pebbling, managing the job on-site, communicating with us to what was happening and when as well as coordinating with the company to fill the pool. Al was great with on-site management and made certain our pool was up and running properly. Keith and his team did a beautiful job on our patio! Keith is such an expert when it comes to patio design, we could not be happier! A great team who takes a lot of pride in their work, so very pleased!

Erin Cox: We just recently had our 30+ year old pool renovated with new coping and tiling as well as some concrete repair and replacement of a skimmer. It's never easy to renovate due to unforeseen conditions, but Ferrari Pools was willing to take on the project. Originally quoted back in September by the estimator Tony, work began this spring. One thing I appreciated is that they honored the original quote from Fall of 2021 even though I'm sure there were rising costs across the industry due to inflation and manufacturing lead times.Because we were a small job requiring multiple trades we were fit between other projects. Our project manager was Lacky, and he was honest, forthright, and communicative throughout the improvement from initial inspection to punch list coordination. Anytime we called or texted, he immediately responded. If there was an issue or question he or another team member would be our at our house that day for resolution. Lacky made sure the renovation completed in time for the summer season and has continued to be a resource for any of our pool-related questions.We are thrilled to have a fresh, new space and appreciate the relationship built with Ferrari.

Kevin Gillis: The team at Ferrari Pools has been great to work with over the years. In particular, Wes LeRoux has been extraordinary in the timeliness of his service response. I am able to text Wes whenever I have an issue with my spa or pool and he usually responds instantly. Thank you very much Wes!!!

Robert Benotti: Well...Google isn't always correct. Google said that they carried a product I was interested in and when I got there they never carried the product. The experts there recommended a similar product that did the same thing and I was happy...

Orion Swayze: Ferrari Pools is always professional, knowledgeable, and friendly. Prompt response for any questions and concerns we have regarding our pool. Highly recommend.

K Knot: Terrible experience all around. Worst customer service experience. Unprofessional across the board for install and service. Do your homework and ask around before engaging with any pool company. We wish we had known better. We now have an amazing pool company. Night and day experience from our years with Ferrari.

Lisa S.: "Friendly people, great place to get all of our hot tub supplies. Mark was knowledgable and very helpful. Great service. Very satisfied customer!"

Ben Ward: My family have used this company for several years and are very satisfied. Great service every time and very knowledgeable. They always have a quick response for any questions or concerns.

Ian Fier: We had a custom pool designed and installed by Ferrari after exploring several options. They handled all of the permitting, inspections and subcontractors, so it was seamless experience. They also constructed a fire pit and stone seating area. All in all, this exceeded our expectations in how the pool came out. Its very hard to visualize a mark on the ground, but Jason Ward has a great eye for it. We also use Ferrari for opening/closing and service during the season, and their employees are knowledgable, meticulous and professional. Pool always looks great and water is clean. Highly recommend for both design/installation and maintenance.

Judy Jackman: This is a great pool company with very knowledgeable people. Don't hesitate to use it. Highly recommended!

Michael Garko: Wes and his team always provide great service. They always respond when we need them and they are quick to provide a solution or just generally maintain our pool.

John English: I had a great experience. From water testing to quick evaluation of water needs to proper suggestions of chemicals. I now refer all my friends and family to Ferrari Pools!

Helen McDonald: Had our hot tub installed today. Wes and his crew were OUTSTANDING. Arrived on time, professional, courteous and the electrician even swept our deck after his installation! Wes (and Matt) spent at least 45 minutes going over everything and patiently answered all of our questions in addition to their valuable instruction, tips and info. Personable and EXTREMELY helpful.

Paige Allyson: We had a terrible experience with Ferrari both with the structure of the pool and horrendous customer service.

Dave Landry: Very knowledgeable and extremely helpful!

Joe C: Awesome service

Chris Henderson: Quality service. Always there when needed.

Lisa Cavalier: Always a pleasure doing business here. Very knowledgeable and honest in what they recommend.

Paul Brunell: Replaced pool liner and installed new filter system, awesome job. great people to work with.

Justin Mobriant: This place is great! This is my first year that I have owned a pool. One trip into Heritage pool and I left feeling confident I was doing the right things to get my pool into shape. I highly recommend them. They are now my only go to pool store.

vipergts: Great bunch of people very helpful and informative

Scott Saltus: Excellent knowledge and customer service

Linda Cotter: Great service, and everyone was very friendly. If you need anything for your pool, definitely check them out.

Paul Ruggieri: Very nice and friendly place. The gal was quite helpful and knowledgeable. Ty

Len White: Been going there for years, every person there goes above and beyond. They will spend as much time with you as required.

Abby: I have been going through heritage pools for years now and never have I had less than an amazing experience. The staff in the store are always more than helpful and accommodating.The handful of times they have come to work on my pool, there were fast while still paying close attention to detail, friendly and neat/clean.One particular time they came to work on my pool, they went way out of their way to do a few things right instead of taking the easy way they took the extra steps to assure it was done the best way possible. If I'm remembering correctly I believe the two gentlemens names word Doug and jared.I could go on with good experiences through this company. But I cannot come up with a single bad experience.

Lynn Largesse: Very nice people.

Jay Davis: Work there for 3 years

Darryl Anderson: Awesome staff and service

Lorie Cahill: Heritage Pools is by far the best in Massachusetts. Paul, Linda, Donna, and the install crew are knowledgeable and down to earth. Pauls expertise has saved me thousands over 5 years because he arms me with the power to handle issues with ease. I have a saltwater inground pool with and ozonator. When fidelity pools tried to scare me with nonsense, Paul hands me a bottle of yellowtrine and says use this and brush it tonight. Then add 2 gallons of shock. I wake up to a clear and balanced pool. If youre looking for no nonsense, no fear mongering, and just honest help and assistance, these are your people.

S Mush: Best QUALITY and KNOWLEDGEABLE staff. Wont go anywhere else.

Paul Molis: Nice Friendly service

Kim Erlich: I had the pleasure of meeting Paul today. He easily resolved my issue with my salt pool that no one else seem to be able to handle. I have found my new pool service! Thank you Paul!

Andre Silva: ***STAY AWAY!***I bought a home that had a pool was serviced through this company. This year I had my first mishap with them in which they schedule my pool opening, confirmed that a crew would be coming to my house in which I took time off of work to be there and when I get to my house at the time they were supposed to be there no one shows up, since no one called me back I gave them a call and was told no one would show up, I was upset and was told by Paul the owner that "the world isn't perfect" I was upset because no one called me and I had to call in to find out.Fast forward two weeks later after they finally opened my pool I put an order of a heat pump, gave the owner my card # and was told they needed a $400 deposit to which I agreed, two days go by and my card isn't charged, knowing their level of organization I called it and spoke to a woman that got my card # again and charged it later that day, I was promised that this would be installed within three weeks, those three weeks go by and I am not given an update, once again I call after a month of the initial charge and ask and was told that the pump is in a truck on its route to Massachusetts, it should be in the state through the weekend and I would be given a call early the week after to schedule this installation.Well I was given a call today and this woman on the phone said she is calling to schedule but cannot give me a time frame, could be anywhere between 9AM-6PM, mind you this is a week day and for a system like this someone needs to be home to learn how to manage it, I proceed to ask her if someone can send me a video of it and she said the installer who will be working on it cannot do that so she put me on hold to find a solution, she comes back on the phone and says that actually she made a mistake and the heat pump is still in Florida, I then ask her If i was lied to, she immediately transfers me to Paul that like always answers with an attitude in goes on to lie about what he just told me otherwise three days before.If you made it this far, my advise to you is stay away from these people, they do not know how to treat a costumer, lie to your face and are unapologetic about their mistakes, horrible company from top to bottom.They have lost my business and I am sure I will not be the last one.

Kremdal TheOrc: The staff are super friendly and knowledgeable.

Debbie Mastroianni: Our spa technician was efficient and knowledgeable and he figured out our problem right away and also suggested that he perform an additional service that was needed. Even gave me a tutorial on our spa menu which was very helpful.

Jimmy Ruel: Great experience. Nick is a real expert and explained everything clearly with enthusiasm. I consider Nick a true friend and partner. Thanks for doing such o good job!!!!!

William DeBenedetto: Purchased my Sundance in 2021 from a different dealer but after multiple issues with them I got Sundance to transfer my warranty and service coverage to New England spas. Unlike the other company, I receive prompt responses and they came out within 5 days of requesting service. The tech Dave that came out was very personable, super knowledgeable, and helpful. I explained to him I had service down back in mid 2022 and the issue then was the same as now, a temperature sensor. Dave was upfront with me that Sundance did have a ru n of bad sensors but the issue was fixed. He explained the problem sensors had a green wire and the new sensors that addressed the issue was now red. I was very satisfied with the service and appreciated the candidness. Would recommend this company

Erik Britt-Webb: NE Spa people are always so knowledgeable, friendly and helpful!

Katie Flanagan: Nicholas was super helpful, very knowledgeable and patient in answering all of our questions. If only all customer service could be so good! Thank you Nicholas!

Steven Gallien: My wife and I bought a Sundance Hot Tub from Nespas and from day 1 it was tripping the breaker almost daily. I had Service tech Dave Groulx from Nespas come out and he figured out it was the way it was wired in the breaker panel. It was not the hot tub at all. Dave was excellent, professional, and kept me in the loop. We are now back to enjoying our hot tub!! Thanks Dave!

Dan Costello: Bought our hot tub here and they made it easy and fun! Getting supplies and advice is easy peasy!

MBL: Bought a pretty expensive Spa at this place yet all communication stopped once I signed and dropped off the downpayment. Our spa finally arrived several month delayed, got „dropped-off“ at the house yet nobody bothered to help us with the setup such as connecting it to power or setting up the proper chemicals. I’d never buy at NES again!

Carolyn Donnelly: We had a great experience at the Natick location from the moment we entered the store to delivery of our spa. Jason was extremely knowledgeable and made us feel heard and understood when it came to our wants and needs. Also must add, he was very patient and kind with our three little ones while we were perusing our options. Augie, Dylan, Anthony and William were our delivery team. Even amongst rain they were professional, respectful and diligent. They gave us ample opportunities to make minor changes to positioning of the spa and helped make smart decisions. We are so thankful for this team and excited to use our spa asap!

Curt Anderson: Yesterday, July 7, 2022, the New England Spas service technician performed his magic on our brand new HotSprings Grandee spa. We were able to go into the spa for the first time last night, due to David's prompt response to my wife Susanne's and my request for help. The water was not heating.David not only arrived and fixed the wiring mistake in the Grandee control panel, but David also made sure the salt level in the spa was correct and he stayed at our house for the extra time necessary to make sure this fantastic spa was working perfectly.Thank you to David Groulx and thanks to his New England Spas Team including Steve Hanna.This NE Spas Team has the depth and expertise and customer friendly attitude that makes our purchasing decision with NE Spas the right decision.Thank you, David. And thanks to Steve. And thanks to the entire NE Spas Team!Curt AndersonWeston, MA

David Moy: Great experience from sales to delivery to installation. Installers Augie, Shawn, Dylan and Edwin were on time and did a great job. Original electrician fell through so we used recommended NE Spa electrician and cost was outrageous.

Sue Edelman: I purchased a new Sundance hot tub from New England Spas in Natick, MA. I am impressed with the professionalism, customer service and genuine friendliness of the staff, from sales to delivery and set-up. The salespeople took the time to educate us about different types and features of hot tubs and guided us to a model that is right for us. The delivery crew was simply amazing. Augie, Nick, Dylan and Edwin made it seem easy as they hoisted our new spa from the flatbed truck to the front yard and then by crane to back yard over the top of the house. I never doubted them for a moment! They set up the hot tub, packaged up all the wrapping materials and helped me put the recyclable items in my bin. Since delivery, Steve in sales has been very helpful with getting me all the supplies I need. I am very pleased with my purchase so far and would recommend New England Spas to anyone who is interested in improving their outdoor life.

Regina P: Delivery and setup of our new spa was perfect. Augie, Dylan and Jose had a timely arrival, put the spa exactly where we wanted it (which was not easy because these units are very heavy!) and did a quick wrap-up of the packing materials. Great crew!!

Tony Lisa: Just had a great service visit with Dave G. Incredibly helpful and polite. Can't recommend him enough! He is a very valuable employee.

Klaudia White: Amazing customer service! We just had our spa delivered by Augie, Nick, Jose & Dylan and they were very professional and friendly. What a great crew! They were on time and set up the spa exactly how we asked. They cleaned up all the packaging and made sure everything was neat and tidy when they left. They even walked us through the initial set up! Daniel at the Natick store was very patient and wonderful to work with (we had a million questions). He helped us pick out the perfect unit for us and we are so excited to finally use our new spa!

Jessi Champion: Our delivery went very smoothly. The guys were thorough, cleaned up after themselves and made sure we understood everything. We are very happy. Thank you to Augie, Nick, Dylan and Jose!

Kim Suga: You are buying a luxury item and Steve Hanna treats you as such.The guy knows his products. He is responsive as is the delivery team.Installation team was fantastic. Friendly people carefully setting up your tub.I highly recommend the staff at the Natick location.

Cyril Lemaire: I called a couple of weeks ago to make an appointment to change my clear ray bulb and was perfectly happy with the timeliness, friendliness, and professionalism of our service tech, Ruben. He called on his way to let us know he was coming, explained what he was doing in a very courteous manner, and gave me good advise for ongoing self maintenance. Thanks Ruben !

Joy Hurley: Just had our Hotsprings spa delivered and it was an easy experience all around. Our salesperson, Stephen was helpful and knowledgeable and gave a great introduction to using the spa. Augie, Nick, Dylan and Edwin called us when they were on the way for delivery and made sure the spa was in the right spot. They were professional and set up our new spa in no time!