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1. DSW Designer Shoe Warehouse - Boston
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· 723 reviews
385 Washington St, Boston, MA 02108, United States
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tatyana pierre: The lady with grey hair is rude. I just trying on shoes and a customer for 10 years. She doesn't have great customer service skills the way she talk to me, you would think that she thought I was stealing. I am way too educated to be taking things that does not belong to me. A person should never look at someone because of context of their skin.
Samin Pro: DSW, also known as Designer Shoe Warehouse, is a popular footwear retailer that is known for its vast selection of shoes, boots, sandals, and other types of footwear. With over 500 locations around the world as well as a robust online store, DSW caters to a diverse range of shoppers with different styles and preferences.One of the main selling points of DSW is its affordable prices. Shoppers can often find stylish and high-quality shoes for a fraction of the cost of other retailers. In addition to the low prices, DSW also offers a wide range of sizes and widths, which can be especially helpful for shoppers with hard-to-find sizes.However, the shopping experience at DSW can be hit or miss. Some stores can be disorganized and cluttered, making it difficult to find what you're looking for. The online store can also be overwhelming due to the sheer number of options available. However, DSW does offer a program called VIP Rewards that can help shoppers earn points and discounts on future purchases.Overall, DSW is a great option for shoe shoppers who are looking for a wide selection of affordable footwear. While the shopping experience can be flawed at times, the low prices and diverse options make it a worthwhile destination for anyone in need of a new pair of shoes.
Barbara Gomes: 🇺🇸Excellent place to find different models of shoes, it has good prices, of course it is worth comparing with the official stores of the brands, but in general it is possible to get good discounts here. great variety of models, colors and sizes you will always find shoes with great cost benefit.🇧🇷Excelente lugar para encontrar diversos modelos de calçados, tem bons preços, claro que vale a pena comparar com as lojas oficiais das marcas, mas em geral é possível conseguir bons descontos aqui. grande variedade de modelos, cores e tamanhos você sempre encontrará calçados com ótimo custo benefício.
Marquisa MURPHY-GLOVER: Always Find Something I Want Here ..... Great Designer at Great Prices. 👍🏾
Ana Reyes: I love
Ali Safi: You can find various shoes brands
Carlos Ayala: There was not many choices and the choices were so expensive outrageous
Allie Southerland: Really great selection of shoes and good prices, and friendly staff -- minus the manager, who always looks like she's about 10 seconds away from punching someone in the face
Denise Cerezo: Nice shoes! Too many to choose from
JP: Great selection of sneakers. One of the better DSW is that I've been to.
V: I have been shopping at this specific location for 10+ years. They have a wide variety of shoes for both men and women. It’s always organized & the staff are friendly. FIRST FLOOR: Men & Women sneakers. SECOND FLOOR: womens heels, boots & Clarence section. If the escalator going down to first floor isn’t working. There is an elevator & stairs to lead you back down. Happy shopping!
Bob Francey: Good selection and prices
Jorge Garcia: Very poor signage makes it difficult to find things & to hard to figure out what's where & why.
Renee Hardy: For wide feet people, this is the place to go!
Karin Nee: Not enough selection for sizes 9 or 10 if you have a small foot then this place is for you anything over in eight good luck in your search you're better off going online and purchasing.
T L.: I had the sweetest associate help me. She was so helpful, thorough, and kind.
Akarshi Srivastava: they certainly have a nice collection of designer shoes.
Valeria F: The manager is super rude, her attitude doesn’t help, sometimes we don’t know as customers all the rules and ways, yes is true because we don’t read all the small letters, BUT that doesn’t mean the staff who supposed to be there for help and more THE MANAGER!!!!!! She has been there for a while and I can’t believe she is still there. I would love to write her name but I never saw it. Very disappointed
Linda Edetsberger: Great Shopping Spree ! Reasonable! I bought my son some Timberland's for his Birthday ! Great Selection of Timberland Products
Osaiyekemwen Ogbebor: Good 👍
Apisada Chulakadabba: I have bought a few pairs of shoes from this DSW. The selection is alright, but the customer service is exceptionally bad. I ordered a pair of boots online for pickup at this location for the first time and wanted to ask a few questions regarding the pickup. I made three different phone calls. The first one was put on hold forever (10 mins+) and never heard back. The next two calls got picked up and hung up immediately without saying anything. This is super rude. I totally understand that they are busy. They can just leave ignore the calls in the first place. So, I didn't have to wait for them.Anyhow, due to its prime location, I will probably shop here again.
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2. Clarks - Boston
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· 71 reviews
200 State Street Space A6 & A7, Boston, MA 02109
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Lisa Schnettler: Great selection. Very helpful staff. When they didn't have the shoe I was looking for in my size, they brought out the closest size plus another similar shoe (which I wound up purchasing)
T W: Nice people
Erline Coolidge: Didn't buy anything just came to browse.
Elisabeth Lauren: Need more boot options for the fall/winter season, but nice to look around and see options!
NATASA SKOUTI: Πολλες προσφορες και λογικες τιμες!!!Αψογη και γρηγορη εξυπηρετηση.
Tanya Yoder: Great sale todayVery helpful staff
Daniel Keller: Excellent experience with attentive, friendly staff. Admittedly terrible with style, so when I asked for opinions the individual that was working with me brought multiple items over that I wouldn't have selected but ended up being the perfect fit and style for what I needed. Sizes were limited with some of the more popular styles, but that is the case anywhere.
Marya Llovet: Excellent salespeople, very helpful.
LUiSiTO CRuZ PeTeRNeLL: Muy amable el personal
Julie Brown: Great Black Friday deals even on the Sunday after. Mum bought so cute and waterproof boots, and at a steal. Staff was friendly, was a team even after a busy weekend and were cordial even right up to closing. Good shoes too!
LaTonya Cox: Loved the store well kept nd friendly environment.
Claire Ungerer: Excellent service, great selection of shoes!
Eva Diana: Terrible return policy. I was in town for the weekend, bought a pair of shoes, had them for one day and I couldn’t exchange them because I wore them out of the store and walked 50 feet to the hotel in them. I wanted to exchange - not return - and was still denied. This is the first time I bought shoes from a retail store in years. I mostly buy online but wanted to support the local economy. It’s too bad stores adopt these antiquated policies when online shops are much easier for returns. I will not shop at a physical Clarke’s again. Much easier to get it through Zappos and not have some sales lady give you a hard time when you want to upgrade your boots.
Georgia Hensley: I bought a great pair of Clarks when visiting Boston. The Irish lady was awesome! I just love these comfortable shoes!
Reinaldo Martinez P.: Good shoes and excellent service
ISM Doral: Great people, prices and I got beautiful shoes.
Malpally Ravi: Ideally situated, very friendly staff, could have more collections, exclusive brand shop, Discount Sale was on certain products.
Pedro Rodriguez Rosa: MIKE WAS AMAZING!!!!
Vera Martin: The salesperson was extraordinarily helpful.
chris long: Looking for a quick bite, pleasantly surprised by the tuna taco appetizer and clam chowder. Probably the best meal we have had so far in the 3 days we have been here. Got a seat right away too which was nice!!
Paul Li: Great selection and friendly service
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3. Macy's - Boston
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· 5728 reviews
450 Washington St, Boston, MA 02111, United States
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Heidy Baret: Nice
Ajay Lokhande: Good experience of shopping, huge variety of all items
Emily Rose: Clean but it looked more like a discount store on the second floor. Didn't feel like macys
Abhijeet Bhandari: Easily accessible from the T. Parking can be a concern though.
dada maisha: Disorganised and no staff to help. Why are the stores understaffed
Petunia: This should be the place with the best price,many discounts and few people. The experience is very good
Kelly Chamblee: Friendly and helpful
Nimish Bendre: Great store and sweet staff!!!!
Veska Minkova: Голям магазин от известната верига.Много добре зареден с качествени стоки ,разнообразие от артикули за всеки вкус.Има и изгодни разпродажби
Christine Vargas: Very pleased with the associated talk to me with my purchase as well as finding quality and good price items
Rico Schiekel: Huge selection and decent prices. 👍
PJ Dias: Had an amazing time being helped by Peter in the watches Department. Knowledgeable, friendly, and attentive, will definitely be back to get another Citizens watch.
Kelvin: Bought cologne, sales associate very helpful (could have included more samples). Store was a little mucky, could use some attention to detail.
Samin Pro: The workers were nice and they had decent stuff.
Sidney Fernández de Castro Tudela: you'll always find something you must buy, and what you're looking for.
David Paula: Upscale shopping at Macy's however great designer clothing can be found on a particular sale's rack, especially for ladies and a few things for men.
Gary Perry: I wish I could give 0 stars. The men’s restroom was the worst. Absolutely disgusting. Almost unusable.
Seth M: It's just a department store whose prices have gone up dramatically but their quality has not.
Katherine Horn: I looked online before I went shopping sat Macy's. I'm glad I did. I was easily able to find a nice Calvin Klein suit for an event. The prices are very reasonable here. There is limited help----that is why prices are low and why it was useful to figure out what I wanted before I entered the store. The woman who helped with with shoes was friendly and quick.
Giuseppe Tamilia: Grandi brand ma ottimi prezzi
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4. Trend - Boston
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· 27 reviews
134 Newbury St, Boston, MA 02116
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Diana Dozier: Needed pair of waterproof 👢 looking for one shoe store found this one instead.Having a sale on winter gear found what I was looking for.
scott rennicks: I’m happy with my purchase of on cloud shoes. They would not help me after I showed them a defect in the shoe. I wore them 5 blocks and they said they could not do anything. But if you call on cloud they try to take care of you. I did not want a refund just an exchange. This store will probably not last long with this poor level of customer service. I went in specifically to support small businesses but it’s back to online shopping for me.
Grace Fu: Great deals on products!
Lily Gill: bad customer service
Peter L: In a word - dysfunctional is how I’d characterize this retailer. I gave 2 stars to capture that the actual shoes for sale are excellent quality however the store mgmt is less than stellar. Ordered shoes online; that order was then canceled and $$ refunded with zero explanation. We had a similar in-store experience.
steve: Nice shoes and helpful people and good prices
Jay ICG: I've read the previously posted poor reviews. I wanted to share my positive experience.I was visiting from Colorado and tried on some Blundstone boots. I've done some research on the brand and I was very interested. I tried a couple of sizes. They have a nice selection in the store.I purchased a pair and when I got home I wore them around the house again. They were just a little too snug after all.I called them and spoke with a nice lady at Trend. I asked to exchange for one size up and they said no problem. I sent in my boots and copy of my receipt. They promptly sent the requested size and I'm happy! Yes it cost me a little shipping but that's on me.Good customer service, good communication and tracking number. Nicely done.I love the boots.
Hanan Alkuwaiti: محل أحذية راقي وماركته معروفه
Matt Street: New store newbury
Alyssa Alvarez: I purchased some boots over the weekend in store and realized when I got home they are too small, I’ve emailed 2 different emails and called numerous times to see if they will allow me to exchange and I’ve received no response. I live out of state so the only way I’d be able to get an answer is drive 3.5 hours. Love the boots but I would not purchase from this store as they lack customer service support.
Dr. Goosen: You can't return unused items that you purchased from the physical store for a full refund, even though you can do it when you order from them online.
Arkadiy Kuvaev (BaKKo): Made an appointment 4 weeks ahead, provided my insurance information and filled a bunch of paperwork. 1 (one!) day before the appointment I get a text to tell me that my insurance is not supported, even though the website says they accept most insurance plans, and even mention Aetna by name. Most places verify your insurance the moment you make the appointment, and not 24 hours before visit.
apara sharma: Bought on cloud shoes at the store. They were too tight. Went to return or exchange them. They said to call on cloud. Oncloud said the retailer should address this. Retailer didn't handle this properly.
Asheesh Gupta: Odd experience. got to the store at 6p, customers inside, door locked, knocked and the sale person both refused to come to the door and explain why they had locked the door an hour early (with inventory on the rack outside) and refused to answer the phone when they could see I was standing at the door. Not sure why they did not have the courtesy to come to the door and explain why they had closed up early when they indicated earlier in the day that they would be open to 7p and I came down to the store to make a purchase.
Elizabeth Crago: Would give zero stars if I could. Ordered a pair of boots online; didn’t fit so I initiated a return. I’ve emailed every day, talked to someone on the phone, but now silence. They refuse to send me a return label so I can ship the boots back. Horrible customer service, would never buy from them again.
Paige Johnston: Best styled latest trends. Stuff you normally couldn’t find else where! Best !
Jaclyn Beattie: Awful customer service. I was visiting from Chicago and purchased a pair of On running shoes and was super excited to try them out since everyone I know says they are super comfortable. I wore them once and got huge blisters on my heels but didn't want to give up on the shoes so I wore them a few weeks later with different socks and it was even more painful. The store doesn't offer refunds so I called and explained my situation, expressed disappointment with the shoes and even offered to pay for the shipping back to them. Absolutely no leniency on the policy and no other suggestions to make a customer happy. I've worked in retail almost 20 years and would never work with a client like this.
Sarah LeFave: Really really really excellent store and customer service. While the selection of brands isn't vast, the brands they do have are top quality and come in all the colors and styles.But the main reason I would recommend shopping here is the wonderful customer service. The three men working were very attentive, helpful, not at all pushy, and just super friendly! I wish I knew about this place sooner and will definitely be going back
Gerald O: Great selection and customer service from Tom and Jose. Bought a pair of Ecco sneakers then came back and bought a pair of Danner boots. Highly recommended if you are in the area. Stylish selection.
Brandon Olheiser: Very disappointed!!!!!! I bought my wife Sorel Boots for Christmas on December 11th from Trend Boston online. I bought her a size 6.5 boot and she needs a 7. I contacted them directly after Christmas and was told they do not do exchanges after 14 days?????? So be aware if you are buying as a gift for someone that may take 14 days between purchase and them opening it!!!!!
Flavio Rivas: Good winter shoes, Jackets, good service, excellent. Good price .
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5. Crocs at Faneuil Hall - Boston
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· 201 reviews
200 State St Ste A1.A3, Boston, MA 02109
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Ruthann Peabody: Fantastic selection of colors and styles. Plenty of accessories. A style to fit everyone.
Kevin Osborne: Small store front, should limit amount of people allowed in at one time.
Ben Hotelling: Great selection and super friendly team
Tarik Tarik: I bought crocs for $60 and doesn’t fit my sister…when I try to return it or even exchange it … the guy was behind registre refuse to return it or exchange it …he introduce himself as a manager on duty his name is TONY ..,he was rude to me and call me liar because I told him when I bought it they told me I can exchange it any time …so I try to call Custmer service to solve the problem …but they told me they only deal with purchases online and not in store …so it’s was a very bad experience with crocs store in Boston and people working there need training for better custmer Service .
John Lane: Great place and get time there
Jaymel Gonzalez (GonzoBatman): My whole family bought Crocs when we visited Boston
Hannah Ohlsson: Yakelin was so friendly, kind, and helpful! Really made the experience for us. Thank you Yakelin!!!
Andrew Bloom: Great selection of Crocs and gibbits...
B J: Was too busy inside, people were crazy. I'll just go online to get the Crocs there was no deals there
Nahani Meuse: Great Crocs store centrally located at Faneuil Hall. Helpful staff
Nick Klotz: They definitely have Crocs
Lesley M.: Great place with good customer service. Came here to purchase my first ever pair of crocs and they were very patient with me. Even helped me out when I realized I bought and left with a Men’s 8 and not a Women’s. Ha! Came back an hour later and they laughed with me about it and exchanged the crocs for me. I come in every now and then for the charms and they’re helpful with all that too.
Vittoria: Went in before 7PM. It was already closed. They don’t follow store hours.
Fatima Ortiz: I bought a pair of flipflops and came with a factory defect and they don't exchange for another pair.😡
Michala Seide: I went yesterday and this girl emily helped me and my kids. My kids loved her.
Allison Webber: Yacquelin (apologies if misspelled) was helpful, professional, and friendly helping me purchase 3 pairs of shoes. I’m very happy with my purchase. Thank you, Yacquelin!
Arturo Figueroa: Bad service from the young employees, close doors before the the time it should be. They have to respect the store hours.
Choklit Wastedd: Love this place !!!! I come here for me and my boys all the time and the staff is super friendly . It’s a fun location , food and drinks are near by and there’s almost always something fun going on . Street performers , local events , dinosaur exhibits etc! It’s always a day trip for us , never an in / out ordeal in this area . #recommend
Tess: really nice stuff and will put together store. TBH though this isn’t the stores fault it all do not take your six-year-old to the store with her Christmas money. I made this grave mistake and paid for it. I was forced to stay in the croc store while my daughter took half an hour picking out her crocs and gibbets, and I have never sweated and stressed over such a dumb thing.
brandi esquivel-Hossay: I think Crocs are Fing ugly.. however.. my youngest loves them..and she says it awesome... 4 🌟
Kat Olowu: Staff was friendly and helpful
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6. The Dr. Martens Store - Boston
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· 172 reviews
201 Newbury St #1, Boston, MA 02116
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Lucy Loo: Great service!!
Valerie LaVoice: Nice staff, attractive displays, good quality merchandise.
Young Suk Chang: 신발을 고를때 주저할때가 많죠?그런데 꼼꼼한 설명과 편안한 마음으로 고룰 수 있게 설명을 잘해주며,신발 관리와 매치방법을 세삼하게 제안해 줍니다
Sampson: Nice and friendly staff store employees who are there to answer all your questions/provide tips on Dr. Martens' boots/shoes!
Michelle Site: I came in with a gift card that was the result of sending back two incorrectly sized pairs of shoes — the Bex was too small for me in 6, and the Spence was too big in 7. I thus thought I’d get a Bex in 7 and the Spence in 6.Olive kindly and wisely advised me against this, and patiently explained the reasoning behind why. She instead suggested models and sizes that would actually suit my anatomy, for healthier and more comfortable long-term fits. I ended up getting two pairs in styles I love even more than my original ask coming in.Thank you so much Olive! You’re a superstar! 🤩❤️
Omar Flores-Guzman: Amazing store, well stocked, very good customer service, helpful and easy to get what you need and pay for it. Times are not accurate as it is open a bit later. I found more than what I needed so all good.
Phineas Hilliard: Incredibly welcoming, LGBT friendly, store. We were taken care of by Snow, who was friendly, kind, and knowledgeable. Good selection available, with many of the limited edition boots in stock as well. Highly recommended.
Joanna Yelen: I just had the most wonderful buying experience at this location. Cass was an incredible sales person and so patient. They sat with me and helped me lace my shoes so that the fit was more comfortable and tighter for me. They were so smart and knowledgeable about all the different styles and really helped me get to a point Where I was ready to purchase. Thank you so much Cass.
Samantha Pearl: Staff is super helpful no matter how busy
Heather DuBois: Staff is knowledgeable and friendly. My size is atypical so I often leave empty-handed, as I did from other stores on Newbury today. But this crew took the extra steps to make things work. Remarkable to be with chill sales people who can and want to do a job. Thanks!
Rafael Andia: Return policy is horrible
Douglas Kershner: My friends both stopped in to grab shoes after some window shopping. Lexie is a great help in the store. They went the extra mile to help locate a specific pair for my friend and gave great service and follow care tips. Awesome buying experience!
Ed Pe: The store has an impressive selection of styles. The workers were very friendly and helpful in assisting me.
N. Beytour: Great store, great selection and customer service! Cass and Zack were amazing helping me get the right fit and style for me! Will be back soon!
Amanda Wells: I had the most amazing experience at this location. Zac helped me and I am oh so grateful. Let me start off by saying that I had an incredibly negative experience purchasing my dr martens through the online store. I would recommend anybody wanting to purchase doc martens that they find a store location. I reached out to the Newbury Street location in Boston after getting no support from the online store customer service. Zac listened to my experience and felt the need to help even though he had no responsibility to do so. He invited me into the store and went above and beyond to make sure I left loving my boots!! He was educated in the product, was so patient with me, and always made me feel as though his priority was to rectify the negative experience I had.Zac, thank you so much for showing me the meaning of customer service. You were wonderful today. And to the person who responded to my previous review and encouraged me to call your location for help, thank you!!! I am in love with my Dr Martens and blown away by your willingness to help even when it wasn't yours to own😊
Tam Nguyen: My girlfriend needed to exchange her boots and Jojo made it very easy for us. Friendly and efficient. Thanks JoJo. :)
Jessie H: The team here is the BEST! Always love coming here. 💙
mariana rosello: Muy bien
tiana Am: Great experience, Cass was super helpful in helping me find a new pair of shoes! I would 100% go back to this store
Daniel Nester: Great customer service. Staff were amazing.
Jenny Johnson: Bought the cutest pair of polka dot oxfords here last week and the salespeople were so great. Will definitely be back.
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7. Allen Edmonds - Boston
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· 33 reviews
25 State St, Boston, MA 02109, United States
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Eni Bica Rockwood: Good experience when we first visited but went for a return today and the store doors are locked at 645 when the store closes at 7pm. Disappointing because we drove for 30 mins.
Hangkun Ung: Nicole treated me really well. Answered and explained me everything with kindness and hospitality since I am new to dress shoes.Happy with my purchase and will definitely come back for another pair in the future.
Ted Rossi: Unbelievably great service and of course beautiful shoes.
Douglas Babcock: Eva is awesome; knowledgeable, friendly and will put you in a great pair of shoes.
James Travis: 👠👞👢👡
Antar George: I will now only shop with them due to the high quality service I received from my sales person Nicole. Couldn't have been a better experience buying a shoe. Great representation of brand and company.Thank you !
Mathew Allen: I recently purchased a pair of shoes this past weekend and was helped by Dave. This was by far one of the best shoe purchasing experiences I’ve ever had. Dave worked to help me understand which type of shoe I wanted and provided an objective opinion on which shoes I should look at. He was not pushy at all and really cared to help me find the right fitting shoe. He educated me on the Allen Edmond products as well! I have wide feet, and have found it hard to find the right fitting shoe, Dave provided great insight and expert opinion to help me find the right shoe. I will for sure be going back here and highly recommend this location! Thank you, Dave!
Adam Mackler: This location is far superior to Newbury Street. On Newbury, the salesman had an attitude like my questions were inconveniencing him and when I asked if they could order an out-of-stock model so I could try it on before buying his answer was "I wish." At State Street Eva answered the same question "of course" and beyond that she was totally helpful and accommodating. I ended up making my purchase at State Street and I will be shopping there from now on rather than Newbury Street.
Stas Levich: Quality without breaking the bank
Jordan Brown: Only wear AE... treated like royalty in store or online customer service
Mehraj Awal: High quality shoes with high quality personalized service. I immediately felt at ease and the salesperson helped me choose a shoe appropriate for my needs and sized me properly, which is impressive with my strange feet. Definitely will be returning.
Matt Desmond: This company makes the best mens shoes. Friendly salesman, and didn't feel pushed to buy.
Jim Stanford: Excellent customer service. Didn't have several items in my size.
Justin Watanasiri: I love the product, and the service I had here was wonderful. Denise was friendly, knowledgeable, and helpful above and beyond any normal standard. She was happy to answer all of my questions and even took the time to give me some tips completely unprompted. If you're looking for AE shoes in Boston, this is the location to visit.
William Bailey: I have had nothing but great experiences at this store. James and Veronica greet me by name, remember what I have purchased and the styles I like. They always go the extra mile to make sure I am pleased with what I purchased before and after the sale.When I have quality problems (although very few) they never challenge the issue or make excuses. They provide the right solution quickly. You don't get this from the big retailers.I come back because they make it hard not too.
Chester Peabody: No other place in Boston will work as hard to get you (men's) shoes that fit perfectly. Superb product with fair, but still high, prices.
Carl Friedrich Kostelezky: Top Schuhe!
Scott Ross: I'm a big fan of Allen Edmond shoes, butThe customer service here is Excellent andJames is an Excellent salesperson.You cannot go wrong shopping here.
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8. Johnston & Murphy - Boston
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· 27 reviews
292 Washington St, Boston, MA 02108, United States
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Fadolo: ~ Friendly and Respectful
Damani Barboza: Emily was fantastic
Achim Schmidt: 2019-Sep.14, Top Service, super Beratung, kompetenter Mitarbeiter, sehr gutes Preis-Leisungsverhältnis!
Emma Moore: Was shopping here at the downtown crossing location for my father and the staff was amazing!! Very helpful. Only bad experience I had was the heat. They had no ac and I couldn’t bare to stay inside the store. When I asked the employees if their air was working they informed me it was broken. Definitely not fair for those employees in this heat! It’s 95 outside and it was like 112 inside their store. Ridiculous. Thank you to the staff for being accommodating but I don’t think till their air is fixed.
Dominick Oppedisano: My favorite mens store. My wardrobe is entirely J & M
Alvin Nunez: Love their shoes. Had a great in store experience with Alwyn Mcleod. Don't usually go in the city but may visit again due to the great customer service.
David McCarthy: Buyer beware. I was told that I had put too much wear on a pair of shoes for them to sell just doing a handful of laps around the store in them. Given the fact that the same employee had told me to get 2 sizes and return the pair that didn't fit as well, I'd be surprised if they would have taken the other pair back. Slimy character.
Alex Lennox-Miller: Absolutely fantastic source of shoes, socks, accessories, and mens wear. Knowledgeable, friendly staff who are more interested in finding the right match, fit, or look for you than they are in padding out the bill, which is a rarity in this kind of store. The building is currently under construction (Winter 2019), but they are very much open.
Robert Falzon: Bought a nice pair of shoes here, staff was very nice and helpful. Only complaint was that the AC was off and I was burning hahaha
Vincent: Super nice and helpful staff on Saturday.
Lars Geiger: Guter Service - haben sehr bequeme Schuhe
Stephanie Alvarez: This was my first time visiting this location, and I usually never leave reviews, but I just moved to Boston and the customer service I received here was exceptional! The staff was friendly from the start, and the sales person that helped me went out of their way to find a pair of shoes for me. Thank you so much for your help!
Roman A: I wish I had this experience everytime I went clothes shopping. Ive been comng here for a while, the staff is the best there is. Always showing me the newest items that arrive that they know ill like. Ever since i started coming here its as if i have my own personal clothing assistant. Highly recommend this shop, its hard to find clothing salesman these days that either dont leave you alone or pressure you. Love the friendly environment, ill be stopping in again in August. Thanks guys
Mike Schumann: Horrible customer service and a store that doesn’t stand behind it’s products. They’ve really downgraded the quality of the store management.Used to recommend people go there and ask for staff by name but no more. Can’t rely on them gettjng great service. This epitomizes why people choose to buy from Zappos and the store fronts are closing.J&M quality - not what it used to be.
Caitlin Paul: Workers are very nice and helpful. Highly recommend! Great brand
John Walk: Good selection of accessories, especially for a small location. Larger items I've typically gone to Men's Wearhouse instead though.
Alex Mills: I have to say that this was the best shoe shopping experience I have ever had. The staff was extremely knowledgable and did not pressure you into a sale. They even went above and beyond and shipped my old shoes home so that I could walk out of the store in a brand new pair!
9. Saks Fifth Avenue - Boston
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· 448 reviews
800 Boylston St, Boston, MA 02199
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Daniel Gulyas: Great Boston institution.
SyberTV: Thank you Maria Escobar thank you for the great service 👏👏👏
Sadiyah Archibald: I’ve called this store numerous times to try to get a hold of someone, and no one could direct me to the department I needed. Every one I had spoken to either hung up on me or never transferred the call. Once I finally got a hold of someone, they seemed reluctant to even check and see if the item i wanted was in stock. After telling me what was in stock, they abruptly said ‘bye bye’ and hung up with out any thing else being said.
Stefanie Charity: After leaving Neiman’s decided to pop in the Longchamp women’s handbag section after a long Saturday at work, Anthony did an excellent job and helped me select a new Longchamp women’s handbag .Unfortunately it wasn’t on sale forfriends & family but the whole customer service was sincere, professional and refreshing, he seemed genuinely interested in helping me. What a relief!!
AALIS: Variety of fashion products from well know brands provided here. That lady staff is very helpful to guide you in shopping here.
Ling: 店员友好，环境舒适品牌多，好看但贵。
Sabej Tahan: This isn’t the first time i’ve had a bad experience here, first was the Chanel Beauty inside the Saks store, I went to see what foundation I wanted but I wanted to try a sample of it to make sure it’s my shade but the lady said they couldn’t do samples so i bought the shade she colour matched me. Tried it at home, it wasn’t my colour so I went back to return it and it was the same lady that sold me the foundation, she seemed very upset and just grabbed the receipt out of my hand and then just shooed me away, Now the second time I went to buy a twilly at the Dior store, was greeted nicely but once i went back to return it they told me to go away and couldn’t return it because it was “used” even though the sales associate wrapped it in around my bag. Don’t know but I think this store is very racist because i kept getting looks up and down and judged because i was struggling with my english pronunciation. Very disappointed. Won’t ever be coming in again
Nhung Nguyen: Do not recommend this department store! Terrible service! I bought a bottle of perfume and got it shipped to my house in NH. The associate claimed it would take 3-5 days to recieve and even 6 days later, I heard nothing from thr store regard my order. Sak’s online system does not connect to the store purchase which I could not track my order because there is no order number on the store receipt! Too much complications to chase cat tails, manager to manager that we have called 3 time and no one resposible for my order, even the lady on fragrance section who sold it to me shave it off. I was really upset. The assc also forced me to open a credit card to receive 10% off instea of just sign up for my email online.
Tran Bac: Đồ nữ thôi, đồ nam đi qua tòa nhà khác
Paul Gibula: Great fancy selection.
Kera Cachia: Very helpful workers
Charlotte: If you have felt unwelcome at this Saks, or discouraged by the reviews, I urge you to seek out Porche on the 2nd floor at the desk near the Montcler boutique. She has a down to earth warmth and kindness that will make you feel less alien here, I promise! Na, who does alternations, is wonderful as well.
Junior Charles: Great
Zappa Duck: Over priced as most retail stores on a higher end .. and the most stingy & cheaper they are
Franty Cleophat: DON’T order online. You will Never get your item. I ordered from them on December 27th and delivery date expected on January 3rd. Shipping label created on December 28th for next day delivery. Now January 6, and you guessed it right; i never received my order. Mind you it was supposed to be a gift. I ended up putting a claimed for my money and now I have to wait 10 days for my refund. For a big company like this, they need to revisit their service because they have none. You can get better service from Dots then them. Don’t waste your time and money shopping there. Horrible experience.
Kit Parker: Saks is SaksParking in the area adds to the prices for everything
Karen Michelson: I Love my Vince Camuto CoatI got for Christmas ⛄Happy New Year All Saks on 5th NYC
Yimeng Wang: purchased a YSL Nikki from Saks last year and found out that the YSL head quarter weren't able to authenticate that, resulting in me not able to receive any warranty or other after service. This is very bad and disappointing plus surprising situation, but Saks continue to refuse to provide ANY solution, not a refund, nothing. They just kept telling me they are authorized retailer regardless my email from YSL saying they were not able to authenticate that. Makes me question the quality of all other items they sell.
Liz: Awful experience with their customer service at 1st floor. I received a wrong item from them so went there in person to get refund. I let them know that the item I ordered was different and is now out of stock- the staff scoffed at me saying it looks “almost” the same.Well clearly it was different belt (w/different code number) from what I ordered which I explained. He almost mockingly smiled which I found very rude.
Jasmin Liu: Very judgmental customer service representatives - I was clearly looking for assistance and probably made eye contact with 5+ associates but no one offered help. I then tried to to make a return and they said that I would’ve had to wait more than an hour because their “phone lines were busy” and recommended I ship back my item myself. How hard could it be for them to help me return something, especially when I was already at the store ??
Don Perkal: Like them all. Expensive and quality.
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10. Johnston & Murphy - Boston
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· 4 reviews
1 Harborside Dr, Boston, MA 02128, United States
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christian velasquez: I was traveling to Chicago for business when I forgot a pair of shoes and some dress shirts. Went in Johnston & Murphy in terminal b and was treated with the absolute best customer service ever. The 2 ladies took care of me, helping me find what I needed for this trip. Just getting some great vibes from them. Left the store with new shoes, couple shirts and added bonus on some great belts they had. Truly recommend checking this store out. Definitely going there anytime I forget something .
E Gallagher: Great in a pinch
Jordan Stokes: I purchased cuff links. They broke the next day, were they plastic? Went to exchange them 2 days later and the store was supposed to open at 6 am. Standing here for 30 minutes, had to leave so I wouldn't miss my flight.
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11. Nordstrom Rack - Boston
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· 1501 reviews
497 Boylston St, Boston, MA 02116
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12. ALDO - Cambridge
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· 111 reviews
100 Cambridgeside Pl, Cambridge, MA 02142
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13. The North Face Boston - Boston
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· 282 reviews
326 Newbury St, Boston, MA 02115
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14. SKECHERS Retail - Cambridge
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· 59 reviews
100 Cambridgeside Pl #W112, Cambridge, MA 02141, United States
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15. L.L.Bean - Boston
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· 231 reviews
56 Seaport Blvd, Boston, MA 02210, United States
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16. Bloomingdale's - Newton
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· 533 reviews
225 Boylston Street Chestnut Hill Mall, Chestnut Hill, MA 02467
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17. DICK'S Sporting Goods - Medford
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· 275 reviews
3850 Mystic Valley Pkwy, Medford, MA 02155, United States
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18. Target - Boston
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· 1332 reviews
1341 Boylston St, Boston, MA 02215, United States
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19. ALDO - Framingham
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· 34 reviews
1245 Worcester St, Natick, MA 01760, United States
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20. ALDO - Peabody
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· 24 reviews
210 Andover St E171, Peabody, MA 01960, United States
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