Best Automobile Storage Facility Cambridge Near Me

J N: Super easy. Great service.

Beth Redmond Walsh: Great service

Tim Hyland: Confusing signage to return the truck. Friendly, but confusing.

ROSS CASSEL: I was there right today, Jan 28th, in the morning and later . Wonderful and smart experience in the morning, when a mature guy made it very smooth and fast to pick up a 15 Truck. Great guy, great store. Unfortunately , when we came back to drop off the truck and to rent a van everything was different. A young guy , acting as a powerful manager, treated us very badly because we stopped the truck few inches beyond the “line”. He lectured us (one of us is a 70 yo engineer and the other one is a university professor) even saying we cannot read . He was very rude and unexpectedly unpleasant, as if we were not customers but some kind of tax collectors. He did not know, maybe, that we were customers, paying customers. By the way, the big ( very big ) sign saying “equipment return” hanging from the ceiling invites entering, while the stop sign is a really smaller on a side sign . However, he did not know what politeness is. Unfortunately , rudeness is a bad attitude to customers who ( after a very long day of hard moving work) do not need to be badly lectured and even barked at by very unpleasant and unrespectful people. We gave up renting a van in Cambridge due to our very bad experience. I have never seen any attitude like that in my 70 years . Good luck to other customers !!! That guy should be taught that smiles are for free. Maybe we cannot read….but we can write .We are going renting the van elsewhere , just to avoid to pay for rudeness ! Not there anymore , thanks !

Ben Pruitt: Great staff. Vehicles have always been available and in great shape for me.

Justin Jackson: I rented a cargo van from this location, and due to a miscommunication, I left with a mistake in my rental agreement (my fault for not checking everything carefully before leaving). 5 stars because the employees worked with me to fix the problem even though it was not the easiest/most straightforward thing to fix. Customer service is everything and is so appreciated!

William Mosley: Friendly services!

Malcolm Mayfield: Really was quick and easy.

Yakov Rozenberg: Always have everything you need f I r moving and overpriced

Tetsuya Kaji: I went to the counter to book a van and the manager Curt helped me out. When I booked it, I did not ask for the insurance and he also told me that there are no mile charges on Sunday. However, after the rental they charged me both the insurance and the mile charges. When I called them, they told me there was nothing they can do because it was the manager who booked it. I think it is ridiculous.

Alex Lewin: They were super nice. They seemed to enjoy their jobs. Very helpful. Nice clean newish van (9’ Ford 250 something). Easy pickup drop off. Easily added an extra day. I can’t think how the experience could have been improved.

William Sangertri: Good but small please to stores ☺️

Aldo Solares: Cool guys

Andre Gill: “Manager” and self proclaimed “Marketing specialist” harassed me days after returning my truck late. Got a call he informed me he was attempting to illegally hold my deposit after fees were paid. When I asked him to write an email stating the reason why he was contacting me he refused. He Called from a cell phone not the stores number. He reported the truck as stolen and filed a police report for a late truck return. With so many other locations why would one deal with the headache of mall cop “managers”? Do yourself a favor and stay far away from this location more specifically the fellow with the glasses and the little man syndrome. Had to call customer service, wait three hours to get my refund and am still waiting days after the truck was returned for the police report to be closed. Customer service at its finest!

Pound “Pound183rd” 183rd: Great service and would definitely rent again

Gustavo Biaobock: Terrible customer service, rude and clueless people working there! Went to Brighton location and got 100 times better service and drove off with my reservation in less than 5 minutes.

Nour Maalouf: My friend and I had to get boxes for our whole living group (more than 100 boxes). The staff went beyond their responsibilities; they helped us fit as many of them as possible in the car. It was literally a game of Tetris. Not everything fit so we had to do multiple rounds, but we got to U-Haul for the last round a minute after closing time. Despite having finished officially working for the day, the staff helped us carry the boxes outside and stayed a little overtime. They were incredibly helpful and fun to talk to. Thanks guys!

John Lo: We rented the van to move our stuff to the storage. Unfortunately, the car broke down and they took forever to come fix the car, which resulted in us having to pay an extra parking fee and going to the storage on the next day. Worst of all, U Haul charged us for the day the car broke down and the next day when we still had to drop our stuff off at the storage.

Hannah Stephanie Laird: The staff were super helpful and friendly at the Cambridge location. There was an issue with my storage unit and Kurt helped me get a new unit right away even though the location appeared to be full. The facility itself was very secure and easily accessible, my friend decided to store there too after seeing it!

Air Jordan: Terrible phone service I had a simple question and I Fr bounced around to different Uhauls instead of the one I wanted.most frustrating thing terrible will not call again

A.GARCIA PHOTO: Great guys

j d: Steve is terrific to work with as he follows through on his commitments. You can count on him doing what he says he will do. The service is great and the facility is clean and secure. Steve goes out of his way to make the rental process simple and convenient. My son has rented from him for 2 consecutive summers and plans to continue to do so next year.

Jeannette Fletcher: I have had my things in their care for 2 Year's... I am very happy with the customer service and love that when I call I get to talk to someone that is actually at the facility...

Timothy Lyman: Great service!

Jay Lamour: A team of great service professionals, with a level hospitality leads me to say this is a great place to store your belongings. They are easy going and go over everything in a simple terms so it impossible to say things were glazed over. Thanks for providing the services.

Brett: The staff there are friendly and helpful. They helped me figure out what I needed and got me set up with a good self storage unit. It's also nice that they're in Cambridge -- right on my commute actually. It's a pretty great service overall.

Seán Hayes: Professional and easy storage

Pete G: Please, please fix the main elevator. It has been out of service for over a year.

Karen Reed: Their elevator is always broken

Johnny Wyatt: Chuck was awesome! He saved us again and again dealing with these student clients!

AK: Elevator broken for months. Can’t really use my unit anymore to store heavy items.But they certainly don’t let that stop them from raising my rent!

Matthew Murcko: Great storage place! Two freight entrances, temperature controlled, and always clean. There are two offices that customers can use on the 3rd floor which is super useful.

Jonathan Wang: I used a 5x10 storage unit here for 2 years from August 2020 to April 2022. Never had a problem and all my stuff was exactly as I left it. This place is very clean and temperature controlled. The management is also very professional and responsive. I’ve read and heard some horror stories about other storage centers and know how important it is to find a good one. This one is the best.

Justin Hefter: Used life storage in somerville for 2 years during the pandemic. It was safe, secure and easy - everything you want! Would 100% use again!

Erica Goldman: Amazing customer service!

Pam Cooney: We love Life Storage in Somerville! The premises and storage space are clean and easy to get to with readily available loading carts. My nonprofit hosts small volunteer events there to work on our inventory, and we love the room with workstations and the conference room where the volunteers work. This is an extraordinary resource for us. There were a few periods where the bathrooms were not working or the big elevator needed repair, but we were happy to put up with that given the set up there. The staff is friendly and helpful, and the space is less expensive than spaces we rent in other cities. Three cheers to Life Storage!

Bill Fleischmann: Multiple small issues accessing and clearing a storage locker were immediately and efficiently rectified by Chuck. He understood the big picture and helped us avoid smaller ones.Life Storage in Somerville is a prime place of business!Many thanks

Joseph Mulhern: Chuck was great to work with! Amazing service and nice guy.

Michael Goff: Very helpful

Kaylee Delaney: Very clean and professional!

paymon alian: Great staff and helpful . Clean and safe facility . This was an easy experience to rent a unit for my recent move .

Angela Brooks: Only storage center ive ever had where you cannot access your storage unit 24/7 😪

Bernise Martinez: Very well maintained building with good parking and easy access to unit. Spacious parking space for big trucks or moving van! Would highly recommend for price and space of each storage unit

Brice Stockman: Life Storage is easily the best storage space I've ever rented. Super reasonable and affordable price. Friendly and helpful staff. 10 out of 10 I'm a huge fan

Yari M: Chuck was awesome. Super smooth transaction!

Anita Ballesteros: Used this facility for two and a half years. Had a climate controlled unit. Completely happy with my experience, clean and pest free, easy to access and well maintained. highly recommend! Should I need again in the future I’ll be back!

ALo: They give you 50% off the first month, and then charge you what is supposed to be your permanent rate according to your contract. Then every 3 to 6 months they add $3 to $15 onto your rent, then they do it again, then they do it again, then in under a year and a half you went from very reasonable rate to double your once reasonable rate, and now fairly unreasonable rate. Even more fun, the listed rate on the website, less than you're rate, even if not considering the official promo rate. And yes, I understand the promo rate should be lower, I just don't understand how the current rate advertised to a new customer after the promo should be less than my current rate that's been raised a shocking number of times in a year and a half.I never had issues with cleanliness or anything like that, though. The latter is to the second level. Lockers were a little bit on the older side and sometimes felt a little bit wobbly when you are bringing stuff up and down them, but doable.

Paul Bicknell: Great people who are very helpful.

Kadeer Amin: The management office was very kind and helpful. The space itself was clean enough and easy to navigate. Multiple moving dollies were provided. The only negative part of the experience was that my unit’s door kept rolling down on me as I was moving in and out. If this could get fixed it’s an easy 10/10.

Andrey Simakov: Awesome service, great price

Liam O'Connor: The staff were great. I unfortunately kind of forget the names of the people I worked with, I believe it was Karen and Wilson, but they were both fantastic, we had no problems and an overall great experience.

Mehran Spitmaan: High price and below average customer service.

Vanessa Pierre: I enjoyed using the units but the rent increase made it no longer affordable. This is more suitable for someone doing short term renting (3-6months) But all my things were good the unit was clean and had good air quality.

Punchhi Pandit: My father and I were assisted by Daniel Gelin and Reyanne who were both extremely helpful and kind! It was a great experience chatting with them while setting up my storage! I'm a college student who had no idea how to set up my storage unit so it was nice having Reyanne and Daniel explain things so well. They both have wonderful personalities as well and made it so easy to converse.

슈크림: Daniel and Mike were very friendly and accommodating to all my needs and questions!

Ronald Silver: Clean unit, easy setup, and great customer service. The manager (Michael) is very professional, responsive and attentive.

Matthew Resor: Just spoke with Daniel at this location. He was extremely informative and helpful. He answered all my questions, helped me get the best rate, and made me aware of any charges / fees I did not know about. I’d highly recommend reaching out to Daniel for any storage needs

Ira Yao: Mike the manager of this storage facility has been super friendly and helpful since the very beginning. He has helped me tremendously in receiving and storing shipped boxes and always establishes great communications, I would highly recommend storing here!

Manjuan prince of the power De La Pas: Great customer service the kind that will poduce repeat customers.

Catherine Martelly: I had the pleasure of working with Daniel in order to secure a storage unit at CubeSmart in Brighton. He was very thorough in explaining all of the implications within the lease, and helped me to secure the best rate possible for my summer storage. Thank you again to him!

Lloyd Foster: Th manager Daniel was very helpful as I was preparing to move in. I find it very easy to bring items in and deposit them in my unit and get back out. It’s close to several places I frequent so the location couldn’t be better. A very pleasant experience overall.

Elisa Garcia: Danny was hilarious nice guy that’s why I store here

Mallory McAninch: Had a great experience thanks to Danny at the Brighton store!

Dmitriy Shvarts: Michael Sanchez, manager, was extremely helpful. The storage was very clean and maintained well. Customer service was amazing. I will definitely return in the next few months when I am going to need it again. Short-term or long-term, this place has great deals.

Alexander Anderson: Mine is a pretty common story. Something came up, I needed to move my stuff quickly, and at odd hours. CubeSmart has a good system that let me do this at my schedule, and the GM Michael was great about giving me what I needed to get the job done, minus the headaches. I wouldn't have an issue if I needed to use this service for storage again.

Autumn K: Mike Sanchez was great!! Very helpful in setting up my storage unit and getting me in and out quickly.

Arturo Lyon: Had a few questions and thanks to Andrew all doubts were answered,

William-Claude Dukenfield: Well it looks like this facility may be closing down. But I can't really recommend the company in the first place. They never miss an opportunity to raise your rate, and they left the building without a lock for months and didn't bother to notify anyone that their belongings were no longer secured.

Neil Hosford: Very nice people to deal with

David Bobick: Customer service available when I needed it

Larry Chenkin: Cubesmart doesnt prorate. If you terminate the day after your auto payment you pay for the entire month. Hard to understand contract.

Peter Waterman Kimball: Excellent service, the attendant was very helpful, knew all the costs and was clear about the costs

Hana Srbek: Everything is great just wish prices were lower

DJ Mulugeta: Very convenient and easily accessible

Hillary Leffue: Easy setup, cancellation, and access. Always felt like my stuff was safe. Only think they could do a little better is have the automatic light sensors in more places. I always had to run down the hall to keep the light on.

Gemayel Goodman: Terrible place I just came from Rhode Island from a long drive i decided to hold it till I got here to the storage the staff tells me they cant open the bathroom and I have to go up the street to Wholefoods smh

Millie Apolinaris: Great service!!

Chris Radford: Good value, easy access, loses a star for being a complete maze and the lights turning out after only 5 minutes on the top floor

Matt Reno: Positive easy rental experience and great customer service!

Lydia O: everything got set up online and all I had to do was move into the unit, so easy!!

Mike Smith: Very easy and convenient. I would recommend to anyone looking for a quick safe solution to storage needs

Eugene Yanul: Nice convenient place. The staff is helpful and responsive.

Jacob Brenza: The staff was extremely helpful and made the process of checking in easy! Great storage facility in a great location.

Mr. Ward: Expensive, yet reliable storage & service.

TJ Kowalczyk: Wendy was great getting me set up with my storage unit. Everything about the facility met my expectations. Just be aware that, even though I signed up online ahead of time, the final sign up process in the office took the better part of half an hour so give yourself time. Wendy made the time fly and I didn't realize I was cutting it close for my next appointment until I was all settled in. I am already happy with chosing CubeSmart and I suspect I will continue to be.

Siboney Díaz-Sánchez: Karina was amazing. I am moving from Texas and she was helpful and kind. There are a lot of challenges with moving across the country and I am thankful she didn't add to them!

Frank Radley: I have several storage units at 239 north beacon street, now Public Storage. One of the employees there, Bill, has always been very helpful. Even offering to bring in his own dolly for me to use due to carts being broken. Always friendly, polite, and going above and beyond his job duties. I’m very happy when I see him because if there is any kind of problem, I know Bill will work hard to find a great solution. Thank you Bill.

Brianna Davis: I wanted to rent a unit here but I’m having issues with the online reservation and no one here EVER ANSWERS THE PHONE! Will be going elsewhere. Where there’s someone who can help and answer questions during their posted office hours.

Fernando Prisco: Great service by Bill

John Carrington: Bill (the manager on duty) helped us find and rent a storage unit that fit our needs. He was very patient and helpful. We moved our stuff into it the same day.

Dani Watson: Alejandro was a great help, the store was easy to get to and clean 👍

Dhruv Goel: Would highly recommend! The staff (particularly the gentleman named Alejandro) is incredibly kind and helpful. Had a great experience.

Cody Fiduccia: Clean, climate controlled, and cost efficient. Access was secure and easy, though an unlocked bathroom would have been nice. More than anything, though, was the help of Alejandro - easily the most professional and accommodating customer service representative I've dealt with. Thank you! Would store with these guys again.

Kevin Rovelli: Working with Alejandro was a great experience. Will definitely recommend to friends and family!

Alex Matlock: Great location, Alejandro was a great help when showing the units

Edwin Curet: Great customer service! highly recommend this storage facility 👍🏽

Nary sarm: Dora very helpful well maintained public storage

H L: Great customer service! I highly recommend this storage! Will definitely be using this storage again in the future.

Randy Mosley: wish they didn't close the gates so early ( 9pm compared to 10 most other places but otherwise clean and very secure )

John Evans: These guys have went above and beyond to make sure my storage needs have been met also they have worked with me if I've had any problems the manager Alejandro has been especially helpful in absolutely everything that's went on there and he really finds a happy medium between the business and the customer

Gabriel Mesa: Thank you for all the help!

Anaiza Urbina: Thank you so much for helping my mom. We will definitely be storing here again in the future if we need it. Thank you Alejandro for helping us out.

Dewan Brown: Staff is very informative and helpful. #Great service

Joe Black: Alejandro was such a great help with the paper work as well as showing me another storage room that I got for my sister's stuff he' is always professional and friendly I always recommend this location because of Alejandro

Nathan Bennett: Very clean. Secure. Helpful staff. The front of each unit is a full width roll up shutter, so no concerns about what might fit through the door for a given unit size.

Peter Medalia: Check Yelp and Consumer Affairs reviews for more info, and realistic reviews. Unusually high ratings here are suspect. If you are writing a review after just moving in: wait until you see the 20 percent and larger rent increases you will get after your first six months of your 'contract' then see how true your review rings!!!I had a leak directly over my 4th floor unit that continued for at least two months without being fixed. More than ten units were affected. No assistance from management, no refund for destruction of property, no attempt to stop the leak from penetrating more and more units on the top floor. Gate almost never working properly so access is limited at best. Employees never give last names (to avoid being called as witnesses). Was forced to sue for gross negligence. Hard to believe this company is allowed to do business in MA considering the extent of poor conditions in this facility.

P V: Fantastic customer service, easy in and out. I'm using this place for RV parking...not sure how the storage units are.The only thing I wish this place was keypads on the other side of the access road - needs to be flipped so the driver can input the code!

Eddie Valentine: I've always felt I have too much stuff around my house, my wife calls me a "hoarder" so I was sort of forced into getting a unit. However what I got was far above just a simple unit! The staff is so nice, and the space was huge for the price! Now all of my vintage TV guide and newspapers are safe and sound! My wife still left me though....but there isn't enough storage space to mend our relationship. 5 stars!

nathan rushton: clean and locked down...

Dylan Wolff: A few problems with this locationThe main one is that is feels unsafe. I’ve had several very uncomfortable moments with a blacked-out car driving slowly and repeatedly past myunit after hours. I’ve lived in some pretty rough neighborhoods, so I’m not easily phased, but I also trust my instincts and it felt like the unit was being cased. This happened on several occasions, including once when I had a friend with me, and she said her instincts were screaming at her to get the hell out of there.I was also told by a helpful employee that the area had problems with safety. So something to keep in mind.The other is the rent increases. Prime increased my rent 35% in 12 months. Most storage units do this, but not to this extent. I’m not going to pay $250 for a 10x10 when their online price is $120. I moved my stuff to a safer, much cheaper indoor facility in Boston and feel much better

Joe papa: T.Parker is the Manager at Prime Storage, she went above and beyond to secure my Unit, it was a snowy day, thought I was going to be late, called her and Ms. Parker stated, “I will wait, don’t rush your safety comes 1st.” I felt that she was so sincere, when I got to Prime, she handled the whole process with ease, informed me about Insurance coverage on the Unit that would be in my best interest, she wanted nothing but the bed for me. Outstanding customer care, Hats Off!

Katelyn Clawson: Cypher is the most helpful person on site and great!

James Moore: We I arrived there it took about an hour to get in due to my pass code didn't work

Branden Zane: Customer service is on point here and very friendly! Very clean, Great place for business thank you T. Parker

Marius O: Filthy facility , lots of junk removal businesses there who leave the place a mess, nails, and trashStay away if you dont want to get bedbugs on your belongins!!

John Giraldo: Customer Service excelente chantelle

Michael Hartigan: 5 star service with Chantelle Oneill was excellent at Malden location

Ramon Rodriguez: Great thanks

Michael Feagley: When we called from Florida, Prime Storage-Malden had the large drive-up storage room we needed available for rental and we reserved that unit that very day. We signed the lease electronically and made an initial payment electronically the next day. Local family members and a contractor were storing boxes the second or third day, getting through the gate with ease using the entry code that was provided. The people we dealt with, all by phone, including local manager Joe, were helpful, friendly and knowledgeable. When the front gate inexplicably stopped accepting our code (computers!), the staff there jumped on the problem right away and got it solved. And the free first month's rent was most welcome. Based on my experience so far, my expectations for future visits to the facility and regular email reminders of payments due are highI highly recommend this storage place for anyone who needs off-site storage in Malden.

Josefina Billini: used this place for 4 years if no mistaking.Very secure clean 0 pets nothing mold.very please with them.

Cesar The morning dancer Osorno: Great place

Rachel Venturelli: Great Service & Very Nice & Friendly, Very Helpful..

Eileen O'Hara: Booking was seamless, the storage unit was the exact space we needed, clean and secure during our whole rental. I’d recommend and use again!

Richie Defranzo: A secured place where you can keep your belongings and also have it insured, courteous staff that will help you choose the right storage facility that you need, I've been there for 9 years now and I have not had a problem of any sort..

angelo distefano: It's a storage facility

Micaela Robinson: This place and the manager Cypher, has been nothing short of exceptional. Our units are clean and spacious. The customer service, helpfulness, and lengths he has gone to to help us with our units, transitions, and business needs has been amazing and really above and beyond. We will remain loyal customers to prime in Malden and are truly SO grateful to Cypher for being the MAN(ager) 😊

Marquise Corbin: DONT RENT FROM ISTORAGE , horrible experience unprofessional employees and management. Facility and personal information is not protected at all. DO NOT RENT FROM ISTORAGE or you’ll be sorry

Craig Norberg-Bohm: It was my move-in day and the staff here were very helpful and curious. I would recommend the place.

HA!: Great place to store your belongings. The two guys in the office, Ezequiel and Neil were nice guys and helped me to my unit quickly. Highly recommend.

Erick Morales: Very affordable rates and nice staff. Dollies are readily available upon request. Quick response and clean facilities

Willy Valentin: Personal is very nice and helpful needed to switch storage size and they were able to help me right away one of the best storages in the area.

Matthew Maltzman: Best. Experience. Ever. Manager Mike LaRose makes this all possible.

keven lemos: EZEQUIEL WAS AMAZING!! Really helped me with everything. He even helped bring items from the car to the elevator!

Billy Hamideh: Rented a storage here. Bill was the employee who helped me. Excellent service. Very Friendly and helpful. Thank you, Bill for making my rental and check in easy.

mariano flores: I was having problems with the gate and a guy name Ezequiel, help me out with the things that I need to put out from my unit offers me a dolly , it didn't take that long no even 10 min but he didn't ask how much it was or try to avoid help.......very nice, first experience like that in a storage place...thanks.

Gilson Nascimento: ezequiele bom dia

Marcos Vinícius Santos Cruz: Ezequiel heps me with everything that i need, good guy !

Berenice Charrez: Very helpful and efficient.

Deighton Abrams: Great service and very easy to access. Highly recommend!

Eliane Desjardins: Good service and location well secured. Attendant who helped me, Ezequiel, was very kind and courteous. Great experience overall.

Sandy Heyaime: Great Customer Service

Cam O'Neill: Great customer service there. The guys working there made everything easy for me

Ayran Gomes: I have been using this location for the past 2 years. I just openned a new unit and Ezequiel Deluqera helped me through the whole process. Exelent custommer service!

Joseph R. Morris: Michael is fantastic. This place is 100x better than CubeSmart. 10/10 would recommend.

joselyn cisneros: Great service ezequiel was such a great help !

C Engel: The manager at this facility, Mike, does an amazing job and goes out of his way to help customers, 5 stars for Mike!

Marie Hernandez: Clean, help full Price is right

Kevin Duclos: I was in bind and Jackson at the facility in assemble helped me out big. I'm not sure who runs the place but I'm pretty sure he should or get a raise. He let me know all my options and was so helpful in making sure I knew all my options before I made a choice and it was like talking to a family member that I haven't connected with in awhile. Thanks again Jackson.

Leanne Dagavarian: ust moved out of this facility and Michael was the best! He helped me with everything and was professional and kind. Thanks for everything...

Membership Info: Just moved out of this facility and Michael was the best! He helped me with everything and was professional and kind. Thanks for everything Michael!

Stephen M: Michael is fantastic and always willing help!

Richie Mendoza: As a L&D Director, I help Fortune 50 companies find exceptional talent to bring unforgettable experiences to customers. I am seldomly inspired or impressed, and today, one of your team members exceeded all of my expectations in creating memorable experiences.Michael is the epitome of what I seek in exceptional human beings that create awe, joy, and life-long memories of Custumer service excellence.Specifically, this what what Michael did, and I look forward to Michael having the opportunity to share what makes him such an incredible team member.1. A personalized welcomeImmediately upon entry, Michael greeted me warmly, stating that he looks forward to assisting me. This approach already set the tone that I will be taken care of.2. Empathy and ListeningMichael took the time to give me a thorough walkthrough of the process. He asked specific questions to personalize the solution for me. He was enthusiasts and wanted to ensure I had everything I needed. He was never pushy, nor did he try to sign me up for the expensive counter price. He advised I go online as the prices would be better, and this shows he care about my needs more than profits.3. Probing and Identifying the best solutionMichael took the time to listen to every need, and to strategically select the best solution for the issue. He began by asking me about box sizes and estimated items so that he can show me the right storage space. Michael was patient and never made me feel that I was a burden, even though other customers were coming in and out of the location.4. Probing DeeperMichael discovered that there were several options available, and asked what was my preference, What Michael did was suggest different solutions, all tailored to my needs. He really wanted to ensure it was the right choice for me which shows his dedication to his Custumer service excellence.5. Genuine CareI can tell Michael enjoyed the work he did based on his demeanor, his smile, his patience and tone of voice. He never communicated negative body language. He took the time to get to know about me. He also identified the best option, and provided them to me so that I can feel ownership in the choice.We bonded over our love of 90s nostalgia and the Sony PlaystationMichael’s presence really had a profound impact on my as I rarely see this level of excellence outside of certain industries.If there is anything I’ve learned in the 20 years of L&D, specifically in team member development, is that people like Michael do not exist in the world without being recognized. Being a genuine 5-Star employee takes a lot of effort, contribution, trust, motivation.We must ensure Michael continue to feel he is values so that he may return the favor by creating brand loyalty as he did today. I will drive our of my way just to go to this store, just to be helped by Michael. A returning custumer indeed, but an unforgettable experience lives in my mind and should forever. Thank you Michael, Thank you for your spirit and dedication to strangers who need to pack packages. Thank you for being selfless, and thank you for being…You.

Alex Hage: This place is the absolute best and has the best prices in the area. The staff are impeccable, organized and very clean especially Jackson. I have been a customer for many years and never had any issues. I highly recommended.

Vanessa Pritchard: Today we were assisted by Jackson at the facility. When it was brought to his attention that we were in need of a bigger space as he passed by us trying to maneuver our items into our unit, he offered to assist us with finding a different unit that was larger in space and comparable in price. He delivered on both fronts, was highly professional during the process, and then even did a little magic trick for our toddler to make her smile. Great customer service, and I highly recommend this business for all your storage needs.

Jp Palmitier: I am LIVID. Because...Elevators are broken, and apparently have been for a while. I set up my account, arranged for autopay, and got a 5x8 for 91 freakin' dollars a month. This was done online, where NO mention is made that the second-floor unit that they want to rent to you for an exhorbitant rate is only accessible by STAIRS. I cleared my schedule so I could move in --- and THAT took some of my valuable time, lemme tell ya --- and showed up with the first jeepload of several, to find signs on both elevators. I didn't even go to the unit, just straight to the office to cancel everything.Public Storage, you owe me three hours and a half-day's pay.DO NOT DO BUSINESS HERE

Kayla S.: People way people talk to you here is very condescending. As if you’re supposed to know the faculty inside and out. Not to mention, they all talk exactly alike as they’re robots or something. Weird.

Saad Yacoub: I came in the evening of November 1st 2022 bringing stuff to my storage and take out other items to find both elevators not working and I had to go up all the way to the 6th floor twice.Again this is the beginning of the month so it could be a moving day for some people I understand things happen but at least you should E-mail your customers immediately especially those who have units on the top floor and let them know that the elevators are not working so no one goes out of their way to find out until they get to the building that the elevators are not working.

Chris Austin: The storage itself is fine, but the quoted price will only last for less than a year. New 5x10 units are listed at $121/mo for online signup, $152 regular. When I signed up in 2018 it was $109 for the first three months, then it increased periodically, and I'm now paying $176 a month.Their business model is to have competitive rates listed, then increase existing customer costs above the cost for new customers. They know that other storage facilities will behave similarly and that the cost of moving your things will be higher than the cost of paying increased rates.

Celestine Wong: I had a great experience with the Somerville Public Storage team. Michael was an amazing help to me, from the first phone call, to helping me with move in and eventually move out. If I ever need a space again, I'll most definitely come back to this facility.Facility is clean, dolly(s?) are available to make move in/out easy and gate access works flawlessly. And again, the staff here are wonderful, kind and helpful people :)

Jessica Smith: I just want to write a heartfelt review. To Michael at this location, he has been such a kind and thoughtful employee. I was homeless and need a place to store my valuables since I lived in a shelter for 1.5 years and didn’t want to give up my sentiment items. During that time, there were serval months I couldn’t pay or needed extra time to find assistance. Michael and the staff always reached out to me or helped make accommodations so I did not lose my things. Although I was going through hard times, he and the staff treated me with courtesy and kind; they were never rude or made me feel less than and I thank Michael. He and the entire staff has been helpful and empathetic towards me and I am ever grateful. Thank you again!

Tobias Chance: Mike was awesome

Nick Malhotra: Great storage facility - Jackson @ front desk is very helpful!

Peter Shoe: Pros:-Staff is very friendly and helpful in getting you set up with a unit-Very well located just off 93 and close to the city-Security gates and covered parking for loading and unloading is fantasticCons:-They have a very significant mice problem-The construction nearby is driving all of the rats and mice into the space. Rats stay on the lower floors and mice move to the upper floors-There was a guy living in his space on my floor-They increased the rental rate $25 higher than my initial quoted rent 2 months after signing the contact. If you are renting there, add $25/month to whatever they rent they are telling you

Evie Walter: Alyxis was super helpful yesterday

Charles w Catlin: The staff at this Public Storage facility went above and beyond with me. I bought a 10 by 30 foot storage unit at auction and it was stacked to the ceiling. I was very overwhelmed and I could tell they felt bad for me and gave me a generous amount of time to clean it out. They were extremely helpful and I would recommend this storage facility to anyone because of their amazing costumer service skills. Jackson is so nice and so helpful and so are the other staff members. They were very communicative and it made me feel good everytime I visited the office. Even though I didn’t make any money on this unit, I gained a positive experience from the friendly staff. They made my experience positive.

Laura C: Mike went above and beyond to help me find a unit to accommodate my last-minute relocation needs due to my current storage location closing. I can’t say enough about how professional, thorough, and accommodating Mike was from start to finish, taking the time to walk me through all options and facility practices. Highly recommend seeing Mike for your storage unit needs!