Best Counselor Cambridge Near Me

Beth Louis: Jennifer Royster is wonderful. She is compassionate, empathic and a real professional.

Casey Smith: Terrible customer service trying to book as a new client.

Dan Ford: I second the statement that you should never give this group your credit card. My daughter needed treatment with this group over 2 years ago yet they will not stop billing my credit card despite many repeated calls and e-mails to the organization. I finally had to lock the credit card.

debbie: My daughter has been seeing Casey Lowth for over a year. She is excellent and I highly recommend her. She is great with teens who have social anxiety, OCD etc. My daughter does not want to see anyone else. Thank you Casey.

Julie Russell: I've been going here a number of years now. The therapists have been fine and the location is ok, though parking can be interesting, and a few years ago I would have given Thriveworks 5 stars. Today though, I begin my search for a new provider. Over the last few years, Thriveworks (the parent company, not necessarily this location) has gotten billing messed up so many times, double billing, and generally made the process of getting mental health care more stressful than not being treated at all. Today I found out 15 minutes before my appointment that the MassHealth plan I had to go on recently, that had previously been accepted by Thriveworks, would not longer be accepted because it's a Medicaid plan. So not only has dealing with billing, scheduling, and customer service become extremely stressful, now it's gotten suddenly much more expensive to boot. I guess Thriveworks doesn't think poorer people need mental health care if they can't make any money off of them.From an IT perspective, it's been interesting and sometimes amusing (you have to laugh to keep from crying, right?) to see the poor attempt at a patient portal. You can't even do basic things like schedule appointments in it. Merging two systems into a cohesive whole API really didn't work well.A few years ago I was recommending Thriveworks to people. It's a shame that it's gone so downhill.

S A: This company has the most inflexible cancellation policy ever. Do not use a service if you have children. My daughter got sent home from school sick and when I canceled my appointment I was charged $100 cancellation fee!! Who does this during these post Covid times when the hospitals are filled with sick children. Shame on Thrive networks.!! Do not support this business or the greedy therapist that work for them.

Breanna Cummings: Do not give this company your credit card number. Pretty good counselors, but awful customer service. They incorrectly charge me all the time and it's very difficult to get help through their customer service number. Most of the time no one picks up at all. I've been hung up on by multiple customer service representatives when I've had issues. When they do pick up (and don't hang up on me), the representatives just send a message to the billing team and then I may never hear from them again about my issues unless I continue to hound them. I've called before and just desperately asked for a supervisor but the supervisor is never able to speak to me for some reason. I had to complain on Twitter before someone reached out to me with help and we talked about the incorrect charges through email but the issue still continued with no updates afterward. I got to know the representatives pretty well after calling and emailing for months with no progress. In the end, I had to cancel the card they had access to in order to stop the ridiculous charges. This ruined my 2021 Christmas.

Ashley McCool: Thrive work seems to only care about their Money, I've been trying to get ahold of someone in their billing department for almost two weeks now for a balance that shouldn't be there but no one will get back to me! It's frustrating when you can get a hold of someone to make an appointment no problem but when it has to do the billing you can't get ahold of someone, I was left on hold for a ridiculous amount of time, no one ever answered, I've tried their phone system, that's supposed to call you back in the order that they receive... And again NO CALL BACK! maybe leaving a bad review will get someone to call me back!

Connor Gaffney: Started services two months ago.... both my therapist and psychiatrist quit the company with no notice within one week of each other. Hundreds of dollars down the drain and the company will not do anything to address it except charge me for new practitioners.

Jamie Brousseau: I have worked with Jeffrey White who has been very professional and helpful during our sessions together. He has been very accomodating with my difficult schedule and has provided numerous resources to me even in between appointments on his own time.

caroline fitzpatrick: Angelo Conti has been incredible to work with. He is very knowledgeable, professional, and accommodating with his clients. Angelo does a great job with creating a safe space with his clients to grow. His compassion, warmth, and dedication shines through his work!

jorden wiggins: Thriveworks has incorrectly billed my family for the past 2 years. Mid 2020, they charged my husband's credit card for over $1300 in error. When we reached out, they noted that it was in error and after several emails they refunded the total amount charged.Now, in June of 2022, they charged us $600. After asking for an itemized bill and comparing with our health insurance, we realized that they charged us out-of-pocket prices for 6 therapy sessions from Oct-Dec 2021. These claims were denied by our insurance because Thriveworks didn't submit them until March of 2022, which is outside of the contracted submission timeframe. Instead of reaching out to us or appealing to the insurance, Thriveworks charged the card on file with no notification or receipt. We have reached out to them multiple times over the last month and have received no further information regarding this refund.Therapy is great and all, but this company and it's billing office will charge you incorrectly for years to come.

Sam: They automatically enroll you in a $99 dollar per month scheme where you can “talk to your therapist in 15 minute intervals any time”. My insurance covers 100% of services but I still had to ask to opt out of this. The people answering the phone are getting a commission or something on these $99 per month sales because they’re hustling you. They ask for your debit card over the phone so they can “automatically charge the card if you miss an appointment”. Standard practice in the Industry is to simply bill you so the charge is itemized and can be disputed if it’s incorrect. The message you get while waiting on the phone is from the owner of the company who sounds like a tormented version of Kenneth from 30 Rock. This would be funny if their business model wasn’t a total scam.They found a provider who had availability in the next week but they wouldn’t book the appointment without me providing my debit information over the phone. I declined because that’s a ridiculous policy so we both lost out, and my time was wasted by the person trying to steer me into these expensive and unnecessary “customized services”. They may be able to find you a provider but they’ve made a complete racquet out of the process and it’s not worth the price. Positive reviews here are correlated to the providers people have been connected to, not this company. These people only serve as an intermediary, and they’re making bank by exploiting the collective mental heath crisis of 2022.

Alissa Parker: Terrible company with fraudulent billing practices. Do not give this company access to a credit card or bank account.

Todd Casselman: DO NOT USE THIS SERVICE. THEY DOUBLE CHARGE YOU. THEY HAVE THE WORST CUSTOMER SERVICE. HORRIBLE!!!!!!!!!!!!!!!!!!

Sarah Stankowicz: EDIT: Thriveworks followed up, apologized, and refunded my charges. I was pleasantly surprised by their consideration and hope they will provide more transparency to their clients moving forward.I reached out to ThriveWorks to schedule a brief intake appointment, but found the therapist to be nice but not to my taste, and I said I no longer needed to make appointments. I received no emails, no logins, no confirmations after said appointment and thought it was over and done with. A year and a half later (a few days ago), I receive an email confirming my monthly fee has been charged, and I follow up. Turns out I had been signed up for a subscription service without ever receiving a single email from the company. They shrugged and showed me a document I supposedly Docusigned at 12:30 in the morning (an auto-generated signature, but no record in my docusign account, and again, no email to ever confirm, no login to an online account, nothing). I'm just lucky that whatever system they used made a mistake and clued me into this insanity by sending me a confirmation email, or I'd still be paying now, none the wiser. Be careful with this service.

Jacqueline Young: My therapist, Emily Kossowsky, was fantastic. I'm leaving a one star review for my experience with the Thriveworks office and conflicting information from my clinician. I had spoken to my therapist about pausing my subscription and she said that she had taken care of it for me. However, I was charged the $19 monthly fee the following month anyways. I called the Thriveworks office and they refused to refund me for the $19 and told me that clinicians don't have control over pausing/cancelling subscriptions. I'm upset that I received conflicting information and that clinicians are not informed about the Thriveworks process. This lack of clarity would be devastating for someone in a vulnerable financial situation, especially after building trust with a therapist for so long. Thriveworks needs to tell their clinicians the correct process for pausing/cancelling a subscription so they know what to tell their clients.EDIT: I reached out to them and they refunded me the $19 monthly fee. Review changed from 1 star to 4 stars.

Kim Holt: This organization is terrible. I have had a few sessions with therapist Colleen Good. The session were mediocre. But that is not the reason why I am rating this organization so low. My biggest issue is something happened on their end, where my therapist was longer listed as a provider in the practice, therefore insurance was not covering my last session. I have talked to my provider as well as their billing department. No one ever got back to me to provide any sort of resolution or support. Than to make matters worst, I started seeing charges for the month of November, when was last session was in September. I have reached out to my therapist, billing and chat support. No one has gotten back to me to help resolve this issue.I feel that this practice is very sketchy and shady and would not recommend them to anyone. It’s funny because they charge their patients a few to ensure a more customizable experience. It has been anything but.

Brett Amber Westbrook: I absolutely recommend Kyle Kunkel. She is empathetic and very resourceful. She is relatable and makes conversations easy to engage in. If you're seeking support, go see her!

Brenda Atkins: Being charged monthly fees after cancelling . Now I’m being charged for office visits I’ve never had. Try and call to figure it out and get people who say they will email the correct department… then hear nothing! Call again to find out the email went to wrong dept and wait another week to hear nothing! How can they charge my acct for a visit I never had? HIPAA violation

Karly Derrigo: Samantha is a very positive, kind, and calming presence to have around you. She is very knowledgable and uses it to be an affective therapist. Sam is always focused on the client and helping them in achieving their goals, and is not afraid to tell you what will help instead. She is an amazing human and therapist and anyone would be lucky to have her as their therapist.

Ginelle VT: Samantha brings a positive attitude and empathic ear with her everywhere she goes. She will help you grow in a non-judgmental space and respond to your individual needs with compassion and understanding. Anyone would be lucky to be her client!

Emily Foley: Sam is one of the most selfless, caring, and insightful individuals that I know! She provides a safe, supportive, and calm therapeutic space. She strives to be present and genuine in her work to help people in the therapeutic process.

Katherine Sargent: Nice

Larissa Lutz: I've been working with Jennifer for over a year and cannot say enough great things about her and my experience with Thriveworks. Our work together has been really impactful; Jennifer's attention to detail, and ability to promote an environment where I can be my authentic self, has allowed me to reshape and rethink how I go through my day-to-day as well as tackling challenging experiences. Thank you Jennifer for all that you do, I am so lucky to have this opportunity to work with you!

Jaime Cobb: I am very satisfied with the professionalism shown with the clinical staff

Mary Nee-Loftus: From the initial phonecall inquiring about an appointment, I felt listened to. My therapist has been a great listener and asks reasonable questions and is thoughtful in conversation. The time goes remarkable fast- I didnlt realize I had so much to talk about. I heard about Thriveworks through a related health insurance link. I will continue to benefit from Thriveworks and highly recommend those interested in mental wellness.

M Roderick: It’s great to be able to share my feelings to gain some access to the areas of my life that I want to heal

Kaleigh Haroldsen: Anyone would be lucky to be matched with Renee Pagen. To find someone like Renee who cares so about about their patients well-being a personal growth is rare.

Mike Harrison: The intake meeting went well from the start. My counselor Layla was warm, receptive and experienced with stress related challenges. I felt comfortable and ready to share. I appreciated the ability to meet in person for that first appointment, as I wanted to connect with a human to ensure a good relationship was formed. Have since switched to Zoom meetings. Great counselor and a great company with which to work.

Caryn Stewart: I worked with Jessica Brantl for many years at a major Boston hospital in oncology. Jessica brings empathy, wisdom, and a wholistic person-centered approach to her encounters with clients. I would recommend her as a therapist to anybody seeking to be heard and gently guided to increased wellness.

Marie Chery: I didn’t have to wait to see Jess. She creates time for her clients whether online or in person. She helps me to understand and gives me tools to nagivate through my situation. She has a listening hear. I have been working with Jess for over 3 years now, she’s exceptional!

Kimberly Marrero: Strong communicator, good listener, non-judgmental properly describes Jessica B. I hope she continues her journey in helping people as she has helped me.

Jess Q: Jess Brantl is one of the most special social workers I know. We have worked together for seven years in an extremely busy hospital setting. Her passion and patience is so clearly seen in her daily work. She is so caring, empathetic, and truly a patient advocate. Jess has a heart of gold and she has so much knowledge and resources to share with her patients. Jess always goes out of her way to help her patients. She is one of the best listeners I know and she always has great advice to offer. If you are planning on seeing a social worker, you should ask for Jess, she is outstanding. I cannot say enough good things about her. She is a wonderful person and this practice is so lucky to have her!

Paul Mac Eachern: Hello Thriveworks, I would like to say something about Jessica. I have known Jessica for the last few years and have been lucky enough to know her as very kind bright, sweet and an honestly down to earth human being. And I'll hallelujah to that. Paul Mac Eachern.

Rozi A: From my own experience, I can wholeheartedly recommend Jessica Brantl. She is warm, compassionate, and caring, was instrumental in my navigating a difficult period in my life. Her strengths based approach really worked for me.

Ally Baker: I was seeing Jessica for about a year and would recommend her to anyone experiencing challenging life shifts, especially young adults! She is very compassionate and helpful in her approach and empowered me to come to my own conclusions.

Cynthia Bliss: Jessica Brantl is compassionate, warm and provides a safe environment for her clients.

Alice Morrison: I have heard great things about Boston and l recommend to anyone looking for awesome care.

dena krukonis: I have had the pleasure of working with Jessica Brantl for several years. She is extremely conscientious and detail oriented. She is hard working and is compassionate and truly cares for her patients. I highly recommend Jessica for a position in your company.

Jacqueline Arroyo: Jessica B is very kind and empathetic communicator willing to both listen and offer feedback; she has given me key insights and resources drawing from her professional and personal experience to help me work through my current situation.I highly recommend her for your healthy journey.

Philippe Gallier: Jess is the best listener!She really cares about your feelings.She is super empatheticGo see her!!!

Lisa Clarey: Today after 5 weeks of pleading and cajoling I managed to get my 19 year old autistic child to call Thrive in order to give them the verbal permission they required to enable me to make him an appointment. He was told by Thrive that this had been noted in his record. Upon calling tonight I was told that he would need to verbally authorize again. The kid is disabled, very shy, and had a meltdown.To h&&& with you, Thrive. Way to kick a person when they are down. You were recommended to me by BCBS, and you can depend on me to give them feedback on this terrible experience.

Sam Hirsch: It’s been a great help, I’m very grateful.

A. T.: I am very satisfied with the care i receive from Ms. Kim.

Justin Caisse: Kim Herrera is extremely patient & is a great listener. I’m currently on my road to recovery from severe anxiety and i trust Kim with this process

Cecelia Di Mino: Highly recommend!! I dislike therapists and never saw one past 2 visits. But Mike Swinchoski is so compassionate and competent that for the first time I was finally able to access the care I’ve needed for many years. Love him!

Monica Hirschheimer: I worked with Kim Herrera for 5 months during a difficult time in my life. My job was overworking me and she helped me realize my worth and what I deserved. I would recommend Kim to any friend going through a difficult time because she is a great listener, helps you breakdown situations, and discusses solutions on how to make things better. Thanks, Kim!

Dr. Carlos Garcia: Dr. Koren is the epitome of compassion and a consummate professional. I've know Dr. Koren since graduate school and have always known him to be highly caring and empathetic of others. His knowledge in the field is second to none. He brings a high degree of passion to everything he does and has a real way with people. I would highly recommend Dr. Koren to anyone looking for a quality psychologist.

Anette Angel: These therapists are top tier. I feel very supported and would recommend them to anyone.

Avneet Hira: Michael is a great person to talk to who comes across as knowledgeable, well-meaning & non judgmental. He meets you where you are and is happy to go wherever you want to go. He offers frameworks, is reassuring and finds ways to answer questions you might have. He also has found a way to make video calls work which is very useful during the pandemic times.

James S: Dr. Koren and Brighter Life Therapy have been an absolute joy to work with, and helped me significantly in navigating difficult relationships and engaging in guided and active problem solving to encourage a positive and optimistic, but realistic, mentality in the face of high expectations and a challenging work situation (a difficult graduate program). I highly recommend working with Mike and the team at Brighter Life. In-person and tele-therapy sessions are both convenient and easy to arrange via the online appointment scheduling system.Regarding Dr. Koren personally, he clearly cares deeply about the health and well being of his patients, and he is excellent about providing outside perspective, delicately challenging and encouraging questioning of faulty assumption and negative mental habits, and providing ongoing support and guidance with a targeted goal of personal development and growth. He is respectful, thoughtful, caring, and empathetic, and I highly recommend working with him.

Sarah Stinnett: Dr. Mike provides a comfortable and supportive environment in which self discovery and healing may take place. He is genuine in his relationship building, dynamic during conversation, and offers excellent guidance.