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1. Dunkin' - Cambridge
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· 141 reviews
65 John F. Kennedy St, Cambridge, MA 02138
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Luz María Berumen: If I could give negative stars, I would. There's this HORRIBLE middle eastern woman in her 50's I think (?) who shouldn't be allowed within 50 miles of food. Every time I ask for coffee is watery, cold, and tasteless, donuts are dry and she can never seem to follow the recipe for the simplest breakfast items, she'll often say that they've run out of ingredients to prepare it properly. Last Friday I think I asked for some ketchup and she gave me one single packet and then complained when I asked for more. She is very rude to customers and will argue with you on the spot if you say anything. This has been my go-to location for a while due to convenience, but after a few bad experiences with this lady, I will never be coming back.
Katrin Shikova: The staff is really nice
Instrumentals Lopez: Food: 3/5|Service: 3/5|Atmosphere: 2/5More
Danostories: Excellent place 😁Food: 5/5|Service: 5/5|Atmosphere: 5/5 …More
Anthony Pericolo: Food: 4/5|Service: 4/5|Atmosphere: 2/5More
C S: Awful just like every other Dunkin.
jeffrey kines: No parking unless you are lucky.Food: 5/5|Service: 5/5|Atmosphere: 5/5 …More
Keiichi Hashimoto: I LOVE custom Cafe Latte with Extra Shot(s), small sized Hot Macchiato with whole milk no suger with sweets of the day and or nite !my main coffee in Amerika when I can not make myself.ESSPRESSO is bity, smooth and rich at same time always.I realize each Dunkin’ makes slightly different depends on who is making and this man at Harvard Sq brunch is awesome coffee maker with my specific requests. Each brunch has different water, water pipes and workers, so as I am extra picky when it comes about coffee, I even take bus to enjoy the best possible.he knows what he is doing.find your favorite coffee experts in your life circle ！
Ricardo Danziger: O mesmo padrão em todos os lugares.
Darline Green: Made my coffee wrong 3 times after having me wait for several minutes before initial remake occured.
timothy vera: Wheelchair accessibility: Dunkin' donuts is very accessible not just for wheelchair but everybody please stop byFood: 5/5|Service: 5/5|Atmosphere: 5/5Recommended dishes …More
Vahram Chavushyan: Food: 5/5|Service: 5/5|Atmosphere: 5/5More
Zakiya Fitzgerald: If I could give negative stars, I would. This location has the worst customer service I’ve experienced in years. It’s been 2 days and the situation has only escalated. At this point, I’ll never come back & I suggest no one comes to this location. They argue with customers over mistakes on their part and short change you on refunds. Absolutely unacceptable.
Annisia Rodriguez: The only reason I’m giving two stars is because the women who work here and one younger man works here that are very nice and get the job done. But there’s always a problem, it took 30 minutes for the line and my order to be completed. I wanted to pay cash but was told I could not, there was no sign stating that cash was not an option. This store is so inconsistent but it’s the closest on to my job.
Chris G: The service here is slow and frustrating. If you want to eat/drink here, order online to ensure you won’t have to wait in a large line to order (and even longer to actually get your order).
Elisa Cortés: very nice Dunkin at Harvard with seating outside
IAM HuIAM: All the employees at this location are psychos trust me
Maria Jędras: Tasty, but place small, prices good, service fast but not that friendly
Harry Collins: I'm one to dish out five star reviews all the time but I ordered a cake batter latte hot. I specified cake batter latte more than once and he said cold and I said, hot please. The caramel craze was okay but I ordered it for the whipped cream and sprinkles primarily. Very disappointed to not get the cake batter. Next time I'll just order on the mobile app.
Ghvv Bhhklj: Excellent experienceI was late at work and I went to this location it was awesome friendly stuff
Alexandria Leggett: Literally my worst dunkin experience ever. My coffee was made very wrong.
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2. Dunkin' - Cambridge
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· 238 reviews
1 Broadway, Cambridge, MA 02142
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Kerry Roper: Dunks is dunks, but seems like every time I grab a morning coff and snack at Kendall, they get something wrong. I don’t understand this method of coffee mixing that they use, but asking for a ‘coffee with milk’ shouldn’t be as complex as “so, two milk?” “Idk, I just don’t want it too light,” “okay so one milk” “I don’t know how much milk is involved in ONE, I just want it regular, not dark, not light, with whole milk”, ??then I asked for an order of bacon omelette bites, but the manager keyed in egg white and veg omelette bites. Of course I don’t know of his error until I sat down and opened the bag. So, is this a communication issue? What is it? Every time I come here it seems to be worse. If an employee isn’t fluent in the language, just have them fill the online orders, bc they cannot be relied on to get any order right. Maybe it’s worth the extra five bucks to know they actually understand my lazy American English. If the United Committees of Cambridge actually allowed more than a single coffee shop to be open in Kendall, I would seek out another.
Chervon Montgomery: it would be ok if n they didn't nickel and dime you to death
Miguel Martinez: Great customer services, they are fast at taking orders. However, they take a long time on making the food. Sometimes my head says "I think they forgot about your order" and I get desperate because a Bacon, Egg & Cheese shouldn't take around 15 - 20 minutes to make. I feel like removing the shelf that is in the middle and just add a customer rope (crowd control).Wheelchair accessibility: To be honest, I don't think there is enough space for a person in a wheelchair to wait. Also, the doors are not wheelchair friendly, they don't open with a button.
Figue Cafu: Great place!!!Food: 5/5|Service: 5/5|Atmosphere: 5/5 …More
Million Tafese: Food: 4/5|Service: 4/5|Atmosphere: 4/5More
Sarah Tinkham: Kudos to this dunks for keeping up with morning Kendall rush
Emily: Incredibly rude staff (Thamman and Saradha). I ordered a drink from the app and it had an error so I was charged twice. The location said an order had not come in, refused to make me a drink, refused to refund me when I showed the charges and my order from the app to this location, and refused to give me a manager to speak to when I was asking if they could help me in any way. I would have been happy with any remedy! They said I need to call to corporate and corporate would refund me.I now leave here having been charged for two drinks, with zero drinks, and zero refund.Could not have had a worse experience. Keep in mind- this was at 2:30 pm- not a rush. Staff stood around doing nothing.
Lekenesh Napir: If I had the option to not rate, I would. Customer service was dreadful in every way. The cashier was an extremely obnoxious woman who displayed an unnecessary attitude when taking orders. I wish she would correct this and in the future come across as welcoming to potential paying customers!
Javier Cruz: They are not empathetic with those who do not speak English, especially the lady who is attending the box.
Aidan Valeri: Donut.
gully times: Burned coffee
Nick Ortiz: This bathroom never gets cleaned properly. It's been days that it's been looking like this. The sink looks all messed up and nasty. The soap dispenser with dried soap resedu. The back of the toilet filthy and never cleaned. Under the hand dryer black spots and all. This is not a safe bathroom or some place where children and family can use. I had not once seen a nasty looking bathroom. Other dunkins have a cleaner bathroom and not this one.
Justin Meckmann: Great jelly dunot
Jack Ross: Nothing outside the ordinary for a Dunkin Donuts.
Lalesca Rosario: Look what I found in the bottom of my cup…disgusting looks like burnt coffee they need to change their coffee regularly.
Taylor Williams: Pathetic. One of the worst Dunkin’s I’ve been to in a while. I go up to order a regular coffee with two cream and an order of hash browns and the guy looked at me like I was trying to order a flipping filet mignon. Then he simply just walked away. No joke. Three minutes later a competent lady comes up to take my order. I’ve been waiting over 20 minutes and still no hash browns. I went up to inquire and they seemed to be confused and acted like they didn’t know what hash browns were. I was in the store with maybe five other people so not crowded at all. Ridiculous and unacceptable.
Robert Lyttle: Always fast, friendly and accurate.Dine in: Yes Outdoor seating: Yes Takeout: Yes Curbside pickup: Yes …More
DAN MESSINA: Quick before work
C Saini: Stale donut, hash browns had a weird taste. Giving 2 stars coz pumpkin spice latte was good.
Jessica B: Usually they do good with online ordering, but not today! It was such a mess, ended up waiting for almost 15 minutes for a single medium coffee. A group of 5-6 men came behind me and got their coffee before me. It makes me wonder if it was because those men excitedly spoke the cashier's language.
Lopa Kali: Coconut donut it was soft and wet Coconut was melting. Other screwed up my whole order. Other time they changed me twice for same bagle. This donu has worst employees in the morning i usually stop by 5:15am
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3. Dunkin' - Somerville
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· 182 reviews
1 White St, Cambridge, MA 02140
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4. Dunkin' - Cambridge
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· 47 reviews
1001 Massachusetts Ave, Cambridge, MA 02138
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Gareth Flandro: Recommended dishes DonutsMore
asif siddiqui: Friendly staff. Place very outdated with sticky furniture. Shared toilets from another restaurant is very bad.Food: 1/5|Service: 5/5|Atmosphere: 1/5 …More
David Mawson: Not badRecommended dishes Hazelnut Iced Coffee, Donuts …More
Amy F: I don’t understand the bad reviews, maybe we just got lucky. Stopped in at 8:30pm right before closing. Young lady welcomed us as we came in. Donut selection was still good, got exactly what we were looking for. Not a big quantity of each kind but a good variety for end of night. The worker was very pleasant. Usually people can treat you poorly when you come in close to quitting time but our stop was very pleasant. We even sat for a few minutes and enjoyed our coffee (which was great, not burnt tasting or old) for a bit before leaving. As for the place being outdated….it was clean and comfortable. I remember the old dingy diner counter style Dunkin’s from the 90s….this place was nice. Whoever was working tonight should be complimented by management for a job well done.
Fe Malay: Was served by the most amazing woman when I stopped here to wait for my friends. She was quick, friendly, and had the prettiest hair (not that that matters to coffee)!Food: 5/5|Service: 5/5 …More
John Cronin: Food: 3/5|Service: 2/5|Atmosphere: 4/5More
yvane Jean Jacques: Food: 4/5|Service: 5/5|Atmosphere: 5/5More
William Brannon: This is a very poorly managed Dunkin’. There’s consistently only one worker there, takes forever to get anything, unpredictable exactly how long it’ll be. Go elsewhere if you don’t want to waste a lot of time in line.
Samantha deManbey: Service was friendly and quick when I went here for the first time, but location was a little run down. It was also unclear what the hours were and there was only one person working there.
Alexandra A.: Service can be slow even when they are not even busy. Sometimes their employees will ignore you and do duck all! They almost always over fill my cup with ice after I tell them light on the ice. Not nearly as bad as the one that was in central Sq that closed, but the employees just make me feel miserable here.in all, I'd rather walk to Harvard if I am craving a Dunkin's fix.
Nicholas Ivancic: Guy working today too busy on the phone to do an order. 🙄 wouldn’t go here if it wasn’t the only option lol
jenny Felix: A couple people walking around the register and no one decided to take my order. One guy near the register I guess was done for the day and told his co-worker, “hey are you going to take her order?” She looked right at me and said, “no I’m not.” I left right away and didn’t even bother. Energy there isn’t inviting to say the least.
Nicholas Welch: No one is in the front and is coming to the cash register. Been here for like 5 minutes yelling for assistance. This keeps happening.
Ale A: Siempre tardan mucho atendiendo.
Fatima Zaankik: I went this morning to this location asking for 2 cappuccino and large iced water. the manager wHo’s name RAM said the tap water cost 💲 1,07 !!!!!!!!!!????First, I been is this location a couple of times, my office is across the street from this location, they never charged me for the water until I saw the manager this morning!!! I asked him why he didn’t listed in the menu to make it clear for the consumer and his answer is I can give u a receipt of it!!!! He wasn’t nice/ he made my morning bad! No smile at all!!! He said both small and large tap water cost $1,07 dollar! If this true then it should be on the menu!!!! I’ll take this issue to my social media ( this is agains the Fair consumer right!
Lynne Dewey: Nice place. Tables near window. Spacious. Good service. Outside seating as well. RestroomsDine in: Yes Outdoor seating: Yes Takeout: Yes …More
Jessica Sun: Best dunkin
Maxwell Zhou: Order was wrong 3 times and employees were not friendly. Will not be back to this location. Visited 10/15/21 at around 11:30am.The manager did end up fixing our order, but overall had a horrible experience. It really shouldn’t take that long to get a simple order right.
Keone Kanahele: Horrible costumer service by the lady that works the early morning shift, and she touch my donuts with her hands, she’s always In a horrible mood she needs to get fired or talked to about her attitude.
Marcus Marshal: The Manager keeps talking about politics instead of getting my order right. Added something on my order I didn't ask for...for the third time in under a month.
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5. Dunkin' - Cambridge
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· 302 reviews
517 Concord Ave, Cambridge, MA 02138
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Kathleen Sheehan: I drove up to the drive through to where you make your order, sat there about 30 minutes. The screen was black so after 30 minutes we drove up and waited 10 minutes before got the managers attention. He would not listen just yelled loudly at us. We have been a regular but we will never come to this dunkin donuts again
KB Smiles: The manager in this place is awful. We sat at the drive-thru for quite a while and one of the screens were off so we thought maybe the drive-thru was down. So we drove up to the window and we sat there for a good while. He knew we were somebody who came to the drive up and didn't wait to put an order in.So he literally kept ignoring us until we said hello. He literally left customers sitting behind us for a while just to try to ignore us until we left. Then when we did confront him. He insisted it's against the rules and we needed to go around the loop again. Which isn't just a quick easy around. We were sent into a high traffic area where we could get in an accident trying to come back.You have to go through a roundabout and it's a big deal to come back. We absolutely did come back so we could get the address to make sure we made a complaint on the right Dunkin' donuts.We will also be calling to complain to corporate since it's the manager and he's not going to take a complaint against himself.We live in Arlington and come out of our way to come here all the time because we love the coffee and we love the other employees there. This guy treated us this way because we had a mask on.I will never forget sitting there clearly being ignored.What a cruel man I'm so sorry for the employees who have to work under this guy. I could hear him treating the employees not very well either. I certainly hope you replace him.
moh boston: Customer service not goodSlow serviceShort stuff
Nicolai Cauchy: Dunkin is nothing more than just Dunkin, BUT you know what you'll get amd there's no other pretense. Much of the staff is usually very friendly, Thanks!Food: 3/5|Service: 4/5|Atmosphere: 2/5 …More
Tayo spoonzess: Love the foodFood: 5/5|Service: 5/5|Atmosphere: 5/5 …More
Danna “Ann” Bright: It says 24 hours on Google search or open at midnight at 12 am, anyhow went there many times at about 1-2 am and never is open. Or should I say, the employees are there, but the coffee machine is not working, or they do not have this or do not have that !!!!!! Bottom line is never got served - and to top it off, the attitude of employees - yes I get it I wake you up ;-)
Alissa Ekren: You know how people say you have to go to the “right dunkin” for your coffee to be perfect? This is not that dunkin. Go to the one near Trader Joe’s instead. There’s no drive-thru but the staff is much kinder and it’s well worth it
Esat Gok: Very helpful stuffFood: 5/5|Service: 5/5|Atmosphere: 5/5 …More
Brandy L: The best one in WatertownKid-friendliness: Employees are so sweet to my daughterFood: 5/5|Service: 5/5|Atmosphere: 5/5 …More
Virginia Geiger: I want to say a huuuge THANK YOU to Sharon and her team at this location. I needed a large order of six boxes of coffee and 10 dozen donuts. No issues at all. Everything was packaged neatly and ready for pick up as planned. It went so well, that I had to call and order six more boxes of coffee on short notice, and without hesitation, they said yes. Amazing! Thank you! You made 140 college students VERY HAPPY on their last day of class before the Thanksgiving break.
K Cerow: Love that this location has milkshakes during 'normal' business hours & a 24/7 drive-thru window. Service, however, is hit or miss. The late-night drive-thru folks are usually 'miss'. One night my egg & cheese wraps came with the [wax?] cheese wrapper heated right in both. Another night I was chastised for not specifically requesting that each be wrapped individually if that's what I wanted - having never encountered another D&D wrapping two wraps in a single wrapper, I didn't realize that was a prerequisite at this particular establishment. The worker begrudgingly put one wrap into a second wrapper, swrilling melted cheese around everything and provided no napkins - just what we'd hoped for while traveling in the dark...
David W: It's Dunkin so what can you say. Well it comes down to the people that works there. Since we stayed at the hotel next door, I've visited this many times. First time was great with an older gentleman working there who was friendly and great. Next day, a younger guy was not so great. If the owner is reading this, train your personel to be better. Customer service can keep or drive customers away. There is another Dunkin across the street and I would go to that one if I see the younger guy working because of not so good service. Multiply this many times over with other people and you are losing business.
Juanito Ardon: Bueno siempre nos an atendido bien solo que aveces como que se les olbida dar Cabal el buelto lo demás esta bien
Widevan Silva: Nice
Trevor Kearns: It's Dunkin. Nuff said.
The Self Proclaimed Retrogamer: If you go inside, you feel like a ghost because they only serve the people in the drive thru. You have to have patients when your asking for what you want because, they always give the wrong things.
Steven Coates: Great service, drive thru window, the cold brew is new , but it's my Go to place for anything Pumpkin!
Athos Vieira: Excellent
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6. Dunkin' - Cambridge
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· 236 reviews
2480 Massachusetts Ave, Cambridge, MA 02140
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Allen Blackwell: The customers were a hootFood: 4/5|Service: 3/5|Atmosphere: 1/5Recommended dishes Freshly Brewed Coffee …More
Sharanya Sarkar: This dunkin stands out from the rest IMO.I always take one sugar with my cappuccino, and not all dunkins remember about that one sugar. But the man working here made my cappuccino with so much care, it really felt home.Food: 5/5|Service: 5/5|Atmosphere: 5/5 …More
Tricia Osborne: I'm not really a dunks person but when I do feel like going I always go to this dunks..the service is awesome and that makes a huge difference to meService: 5/5|Atmosphere: 5/5 …More
Clive Mathieu: Good experienceFood: 4/5|Service: 4/5|Atmosphere: 4/5 …More
Prasanna Kumar S B: Recommended dishes Freshly Brewed Coffee, DonutsMore
Donovan Jermyn: It's good and relatively consistent.Food: 4/5|Service: 3/5|Atmosphere: 2/5 …More
Ethan: shuts down its machines way before closing. also just generally forgets parts of your order. although the employees aren't ever actually rude about it. so its fine, just not a fantastic dunkins.Food: 4/5|Service: 2/5|Atmosphere: 5/5 …More
Tayo spoonzess: Love Dunkin!!!!!Food: 4/5|Service: 5/5|Atmosphere: 5/5 …More
Christian Elzey: It's a Dunkin.Food: 3/5|Service: 3/5|Atmosphere: 3/5 …More
Definitely A Robot: Dunkin
Sidney Balbino: TopFood: 5/5|Service: 5/5|Atmosphere: 5/5 …More
Tim Russell: Counter staff is always friendly. They really do a good job of decorating for the season too. Their Halloween display is great.Recommended dishes Freshly Brewed Coffee …More
Arthur Ryce: Parking: On the side and around back
K C: Simple order. One medium hot coffee. "Just a little cream, almost none." I have to be specific like that because they'll put 4 pumps if you ask for one. It's more work for themselves to do it wrong. Please listen to customers. They do everyone's order "extra extra."
David Wang: Extremely rude staff
Mo Riley: Incredibly slow
reja reja: I don't know why she treated me so badly
Lina Chniouli: Dunkin employees are extremely rude and unprofessional. I’ve been here multiple times and it’s been the same. The employees are unprofessional constantly yelling and giving attitude. The two women here seem angry and seem annoyed when customers are asking for help. Don’t come here if you want to be yelled at.
Pab Ru: Same shiit
7. Dunkin' - Cambridge
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· 270 reviews
5 Third St, Cambridge, MA 02141
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Luis Villegas: Love this spot, quick service.Food: 5/5|Service: 5/5|Atmosphere: 5/5Recommended dishes Bacon Egg and Cheese …More
Dan M: No one in front of me in line and no one taking orders for a solid 7 mins. Soooo sloooow. Also put my items in the persons bag behind me and handed to her. Now we were together but I don’t want that. The food wasn’t cooked. Won’t go back here again.On the 2 star redeeming qualities I parked here for about 45mins as I browsed Cambridge Antiques across the street. It’s also conveniently located.
Melissa Desmarais: Employee was eating behind counter with gloves using to serve ppl. Order was made incorrectly 1st time and hed to wait for another. But once got right order all was okFood: 5/5|Service: 1/5|Atmosphere: 5/5Parking space Plenty of parking Parking options Free parking lot …More
Lisa Fournier: ReadyFood: 5/5|Service: 5/5|Atmosphere: 5/5 …More
Arnetta Shepherd: Coffee is great
William Garcia: Food: 3/5|Service: 3/5|Atmosphere: 3/5More
Cheryl Pedersen: I come here alot especially with my 5 yr old very nice staff
Brandon A: Ordered a coffee with oat milk and received a coffee made with almond milk. I told the person that made the coffee I can't have almond milk due to a tree nut allergy and to please remake it with oat milk, instead of making an entire new coffee in a new cup the person behind the counter only dumped out the coffee and made a new one in the same cup meaning I still couldn't drink it due to cross contamination.
Chad Randall: Dine in: Yes Outdoor seating: No Takeout: No Delivery: No Curbside pickup: NoMore
Susan Alexander: EXTREMELY EXCELLENT AS ALWAYS!!!Features: We Love our fresh hot DUNKIN!!! EVERYBODY IS ALWAYS SO VERY NICE! VERY CLEAN!
Zack Dresser: You know not all Dunks are equal. But this one is elite.Absurdly fast mobile orders, friendly staff, accurate orders always. I regularly stop in for cold brew and a breakfast sandwich and I’m very thankful for the consistency and friendly staff
GARRY MOORE: Dine in: Yes Outdoor seating: No Takeout: Yes Delivery: Yes Curbside pickup: YesMore
Hakan Bagis: Shown as closes 8:00 pm but they locked the door earlier.
María Cecilia Dufour: Dunkin' es una cafetería muy popular , con especialidad en donas de variados sabores y tamaños , son muy ricas y frescas .Fue evolucionando con el tiempo ,.Al comienzo el café era muy aguado , pero ahora está mucho mejor.El capuchino está muy rico
Steven Laliberte: Good snack wrap
Yarrimar Lopez: The people there a delusional! They don’t even get the order correct on Uber eats
Bob Swartz HH: This location in particular is consistently preparing incorrect orders and the staff seem undertrained- main reason of this 1star review is the mice which run around after they close and are visible from the street. I’ve tried reaching out to DD about this but my concerns were left unaddressed. Avoid buying food from this mouse infested location if you can
Jeff Sylvia: Decent coffee and donuts
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8. Dunkin' - Cambridge
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· 77 reviews
222 Broadway, Cambridge, MA 02142
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J: Slowwwww
Ricardo Ayala: Food: 5/5|Service: 5/5|Atmosphere: 3/5More
Nick desk: Listen, I hate doing reviews but this is directed at the management: hire more people and train them better. Pay new hires better and actually give them and incentive to stay. The poor teenagers who are employed here are routinely treated badly by the customers and are overworked. Sunday mornings are the worst. I come in here 3-4 days a week and have seen employees cycled in and out like a revolving door.Whatever it is you’re doing, it’s not working.
Jessica Contreras: Too slow . It’s unnecessary , just to get a bagel with cream cheese on the side.
Diki Wiki: "Thieves," refuse to refund my mobile order when they do not have the item available! Thier Expresso Machine isn't working they claim! I recall I went to that store 3 years ago at 2 separate time to order in store and they claim they Expresso Machine isn't working!A nice young girl tried to refund, shortly she was stopped by someone identify as " loubina," we cannot refund you, she said, complain through the app, Next customer.My app state it is a "Dunkin Donuts," located at 222 Broadway; that s where I went to and sure it was a "Dunkin Donuts" store.They got my money, they can't fefil my order, they refuse to refund me is the definition of theft!
Sagger K: Line takes a bit long unless you get there early. They don't always have the Dunkin midnight roast, kind of hit or miss there. Also you guys have a mouse problem.
Rafael: Just tired of the new guy getting my orders wrong. If the order says American cheese, why would you put that disgusting white oily white cheddar. I'm done with this store. I'll never been that rude customer complaining about my order in store. I'll just make an honest review and spend my money somewhere else and I recommend likewise for anyone else.
SwimmerDude: The line moves like molasses, staff are unfriendly, and orders are consistently either incomplete or incorrect. One cashier always has a RBF plastered to her face and even picked up a personal phone call one time. This is absolutely abysmal.
kevin ford: Food: 4/5|Service: 5/5|Atmosphere: 4/5More
Robert Medeiros: I don’t understand why this Dunkin’s hours are so drastically different from all the others. Makes no sense for a coffee place like this to close as early as it does
Patrick McKenna: Edit: revisited this dunks and changed to 1 star. No glazed donuts at 8am, no fresh coffee, menus didn’t work, waited in a line for 22 min that didn’t move before finally leaving. Horribly rude and understaffed employees.Average at best. Donuts are always stale even at 8am. Additionally be prepared to wait 30 minutes if you don’t order ahead. Staff aren’t friendly and didn’t seem to care how long you had to wait. They should also care a little more to clean every once in a while. It would make a huge difference.
Keith Morano: Ive been working over near this dunks.. Its the worst and slowest place i ever experienced.every time.need a system.15 min for a ice coffee n muffin.
Dylan Medeiros: To start I have never had an issue with my coffee when I order from this Dunkin’. The three stars comes from multiple times from when my order was missing items. When mobile ordering when I’m spared for time I have left missing donuts that were not with the rest of my order. This is a common theme I have noticed here. The three stars also comes from receiving rock hard bagels. I’m not sure if their roster is broken but they seem to refuse to use it. They will “toast” bagels using the oven instead of the toaster making the bagel stone hard and inedible. When items from my order are missing consistently and items are inedible I find it hard to rate this Dunkin’ higher than three stars. I hope this helps future customers.
JP: You won't be disappointed
Trashawn Chin: Hire people who can actually make the food correctly or least won't give attitude for messing up an order
Linda Hamblin: Loved the service there they are on point!!!
Garry Jean bapitste: Excellent job good price.
Debbie Favreau: This is by far my favorite Dunkin' donuts the staff here is incredibly kind and polite and fast
Omar Rusinque: Son muy demorados con un cafe
Gardite Fougy: Takeout: YesMore
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9. Dunkin' - Cambridge
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· 169 reviews
201 Alewife Brook Pkwy, Cambridge, MA 02138
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Christine Burns: The man that was working on April 24 at 6:40PM DESERVES A RAISE! So kind, so thoughtful, and so funny! Thank you for the delicious Coolata!
Evelyne Chiakpo: Ambience, staffFood: 5/5|Service: 5/5|Atmosphere: 5/5 …More
ZerofeaR Co: great staff but absurdly overpriced, a donut is almost 2 dollars I can get a box of brownies next door for the same price at trader joes. I tried their new breakfast taco with bacon and it was small and again almost 4 dollars after tax for a single taco.will be the last time I buy anything there and they are right next door to me.
Daniel MacDonald: This place doesn’t seem to know what mobile orders are. I’ve had multiple issues with mobile orders here. The latest was really bad.It took 16 minutes for them to fulfill my order. I waited in line and requested my order since it was clear that they weren’t going to put my order together while there were customers in line.I had to ask for my order to be fulfilled a second time after they gave up on it.
Ryan Stinson: As poor quality as Dunkin typically is, the service here helps this location hit a unique low.
Lizmarie Zayas: Manager very unprofessional screaming in her language top of her lungs while customers in line. Unbelievable!!!!!!
F. Gry: Food: 4/5|Service: 4/5|Atmosphere: 4/5Recommended dishes More
Seema Peters: Very busy location but the manager in charge runs a tight ship. Staff is not rude rather they are very efficient and straight to business to keep things moving. All things considered, did a good job of keeping things moving despite the volume of orders being thrown at them. Customers were rude to them and they were still polite and moved the line along.Donuts and Bagel were stale at 10am and not fully toasted. Average overall but if you consider the volume they were really on top of it.
Chelsea M: Messes up orders constantly. They should hire more staff if they’re going to be inefficient.
Tekie Anday: Food: 5/5|Service: 4/5|Atmosphere: 3/5More
Tim Cavaretta: Always ask for a receipt! I was charged $53 when a cashier did not close out my order (one iced coffee), and charged the next customer’s items to my card. When I went back, cashiers told me they could not fix the overcharge, and that I would have to come in when a supervisor was on duty, which is generally in conflict with my own work schedule. When I finally connected with a manager 4 days later, she told me I would need to come in person with my card at 7:30am to process the refund, and she offered me nothing additional for my trouble.
Marcos Antonio: Rude employees
Lanna Krik: Good service
Emilie Des Rosiers: Weren’t too friendly (wasn’t busy), they originally made my iced coffee black, then added the sugar and cream after so the sugar didn’t dissolve. Handed it to me while it was spilling out everywhere so I had to clean it myself. Coffee not good.
Karthik Basavaraj: They consistently screw up my mobile order.
Ale A: Muy bien, me atendieron muy rápido y no había gente. El lugar estaba muy limpio.
Vlad Usatenko: Sandwich was burnt, hashbrowns tasted like freezer, and the staff took 5 minutes just to take my order due to a lack of experience with the POS.
Joshua Souza: Coffee is not always how you order. Order online if you want the best chance at getting what you want.
Vyacheslav Kraplin: Helpful staff. We came late and very little was left in terms of food.
Salah Belghiti: Friday 1 October,Worst service ever, how can this lady work such us this place 😪
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10. Dunkin' - Cambridge
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· 276 reviews
808 Memorial Dr, Cambridge, MA 02139
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George Torres: I was in then out in no time!Food: 4/5|Service: 3/5|Atmosphere: 1/5 …More
Ivy Paola: Everything thing about it was great the staff was awesome they know how to take care of their guestFood: 5/5|Service: 5/5|Atmosphere: 5/5 …More
Michelle Graveline: Worse service ever, can't seem to get orders correct because they're too busy fooling around and don't listen to what's being said. Ask for a bagel not toasted just sliced and get a toasted dark instead. Can't even get the coffee right, asked for cream only and got sugar in it. Should check things before leaving.
Sam Veroneau: The best Dunkin' around. Take out is always ready on time and the order is always correct. Everyone is also really nice.
lesley bolanos: Fastest service I've had in any other Dunkins before
Jim Goin: Had an egg sandwich and coffee. It was a good way to start the day.
Da Je: The best Dunkin! Easy park, good service, tasty coffee. All we need.
Sara Goldberg: Food is average, usual Dunkins quality. 2 stars because service was very slow and the employees weren't wearing gloves or masks correctly.Features: Not adhering to COVID-19 safety practices and general food service protocols.
Gordon Reichert: Boston runs on dunks🤘
Jenny Perla: Un cafecito no importa la hora
Painilia Gray: Dunkins is always good when you know what you like and how you like it.Dine in: Yes Takeout: Yes …More
John Evans: Right off memorial drive very friendly morning staff an addition to my review they are still doing well after the new trainees which come in it feels like every month or two learn to listen and understand I still give it a five-star review the managers are great on training these employees I just wish corporate Duncan or whoever would maybe check more on their language skills and their understanding of English because whenever you get two or three new people in there it can get very frustrating just trying to order a small a couple small items the way you want them because some of them try to run an autopilot some of them do not understand they all learn within about a month or two things to their manager and their friends but initially it is a pain on our on the customers
Arnetta Shepherd: There's 1way in and it includes a ramp, which was completely blocked as Chase Manhattan(adjacent) were under construction and it was problematic.
David Walsh: Best service in Boston!
Graham Radetsky: Pls don't bake already baked bagels. Very cheap and destroys the flavor. Not crispy and all dry.
Ryan: Extremely friendly staff. My order is right most of the time, and if not, they fix it right away.
A1 N1: Can never get my coffee right smh
Leon Smith: Not one employee has a mask on while serving food under cooked bad customer services
Sophia Wells: Very convenient 😉 location off the highway and quick customer service 👍 with excellent staff!!
Angie S.: Great staff!
Lizania Rodriguez: This Location is trash!
11. Dunkin' - Cambridge
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· 116 reviews
1001 Cambridge St Shell, Cambridge, MA 02141
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12. Dunkin' - Cambridge
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· 57 reviews
61 Church St, Cambridge, MA 02138
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13. Dunkin' - Cambridge
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· 67 reviews
Cambridgeside Galleria, 100 Cambridgeside Pl, Cambridge, MA 02141
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14. Dunkin' - Cambridge
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· 84 reviews
MBTA, 5 Cambridgepark Dr, Cambridge, MA 02140
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15. Dunkin' - Cambridge
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· 162 reviews
Harvard MBTA Station, Cambridge, MA 02163
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16. Dunkin' - Cambridge
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· 2 reviews
Stratton Student Center, 84 Massachusetts Ave, Cambridge, MA 02139
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17. Dunkin' - Boston
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· 54 reviews
106 Cambridge St, Boston, MA 02114
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18. Dunkin' - Boston
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· 9 reviews
296 Cambridge St, Boston, MA 02114
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19. Dunkin' - Cambridge
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· 75 reviews
In Speedway, 219 Cambridge St, Allston, MA 02134
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20. Dunkin' - Boston
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· 133 reviews
In 7-Eleven, 509 Cambridge St, Allston, MA 02134
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