Best Fedex Cambridge Near Me

李振坤: Very terrible service:1. I had a package which need to be delivered to California as soon as possible, so I chose their express next day delivery and send my package to their office on time. However, the fedex staff who would pick up express packages everyday somehow forgot to pick my package and the package was still their the next day (when it was supposed to be delivered in California).2. So after realizing this happenning, I picked up the package myself, canceled the package and found another way to ship it. However, after a month they charged my credit card for this canceled shipment! It was their fault to not deliver the package on time and I had canceled the shipment at their local office, but they still charged me.3. After I realize this issue I tried to contact their customer service, but this is another terrible experience. First their customer service is answered by a robot, but it refused to transfer me to a real person unless I provide a fedex account number which I don't have (I just walked in to do the shipment). Then I called the local office and the guy at the local office answered my phone call , but when I said I want a refund they told me that they could only transfer me to a customer service staff and only them can help me on this issue. When they transfered me and I finally talked with a customer service staff, she told me that because I made the transaction in the local office, the guys in the local office are the only ones who can help me do the refund.Prior to this issue Fedex is one company which I trusted, but not now. If you would like to use their express next day delivery, take into account of the possibility that your package will be left over in their office, you will be charged twice, and no one can help you do the refund.p.s. If you want to talk to a real-person customer service, you can call a local office and ask them to transfer you. You can indeed reach a real person in this way but I not sure if this would make any difference in solving the problem ...

Yeti Harman: Meagan was incredibly helpful, respectful, and patient. Never made me feel like I was "just another customer" and took care of me quickly. Top notch!

Isai Diego: Dismissive, rude, and impatient. The guy in store (3/1/23@9:30A) even looked annoyed I was even in the store. I had a specific situation to which he provided no solution.

Brian Brandt: I got exceptional service here today. Everyone was being helped so nicely. My clerk was super. He really made sure that I felt assured. Solopreneurs and writers such as myself rely on FedEx and FedEx Office Print & Ship Centers. We need wild and weird things done. Our specs for parcels can be weird. Sometimes, I have something ready early, so I send it slow.Today, I was aiming for 3 to 5 business days, and they were able to deliver to my ideal day and time. Wow. Had I only asked! It was great to have someone make sure we got things right multiple times, and there was nothing but patience and professionalism.Then he was on a quest for perfection!At the end, we learned I had cheat notes I could have shared to make things easier. I forgot in my disarray. The clerk was still so cool, and even thought it was funny. He painstakingly took every atom of the address label seriously and really cared. There was zero resentment. What a nice way to approach life!It was a unique and rare experience, and I'm glad I had it!Thank you!

Sarah Moses: On a Monday, I brought in a return with a QR code that, when scanned by the employee at the counter, generated three printouts: a shipping label, a packing list, and a tracking number. The employee handed me the packing list to place in my mailer, which I did, and also handed me the tracking number. Once I sealed my package as advised, the employee asked me whether I had taken the shipping label (I hadn't; it had printed out on his side, behind the counter). He checked the printer once more before moving on to the next customer. By Saturday, the tracking number was still showing that the item had not been received by FedEx. After calls to both FedEx and the shop I was returning to, I went back to the FedEx store with the printed tracking number and receipt for my mailer in hand.To make a long story short, my package had been sitting, still unlabeled, on the counter for almost a week, and convincing another employee to check whether the unlabeled package (in the same mailer I had a receipt for) was indeed my missing package was an ordeal. A handwritten note saying that the customer (me) had left the store with the label (absolutely not true) had been placed on the package behind the counter! The employee implied multiple times that I had misplaced the label, which printed out behind the counter and was never handed to me. I appreciate the employee I spoke to who initially advised me to return on Monday, when a manager would be present, and eventually spoke to the colleague who ultimately helped me. I appreciate his colleague as well, who, after some convincing, reprinted the label for me. However, almost a full week went by before I was able to recover the package that had been mishandled.I would encourage customers to make sure that their packages are labeled in-store as promised, to have their items scanned into the system if possible (this was eventually done for me by a driver), and to keep or photograph any receipts or tracking information to avoid the possibility of a lost item.

Ibitayo Oyeleke: First off, Jamaal is TERRIBLE. seems like he has the main access and he sucks. Very rude, goes out of his way to be unhelpful. He was also trying to get other people to not help. Please avoid this location at all costAND avoid Jamaal

Tim Tinman: One employee servicing 4 terminals?!Yeah.. service first right🤔

Megan Do: Hispanic female employee and black female manager lied to me about FedEx policy; made sending things 10 times harder than necessary.Source: my family works at FedEx

Juliana Castro Varon: It’s being updated and it’s now, maybe temporarily, closed. They have a number on the door but nobody answers.

Rabin Magar: Helpful thank you 👍👍

Jonathan Cannon: I attempted to ship two guitars to Canada. The man at the desk was very nice, but he failed to include some kind of customs document and both guitars got returned. Then FedEx refused to refund my $350.

Kamal Ahmad: The worst service ever!!

Leoni Desai: rude and unhelpful employees

Irene Ros: Hours are incorrect. Closes at 5pm on week days and closed on weekends.

Hitesh Mewani: I don't understand the low rating. Whenever I have used this FedEx location over the last year , the service has been top notch. Moved 3 huge boxes this week and Henok at the front desk was phenomenal. He went above and beyond to help me carry the boxes, ensure they are well secured. All while having a smile on his face and a very positive demeanor. 100% will continue to use this location during my time here in Cambridge.

Anne Gibbon: Meagan was SUPER HELPFUL. She followed up with me to clarify a couple details about the printing request. The job was done when I got to the store, and she made sure to check it with me and get me on my way to meetings quickly.

Emil Stankov: Soooo slow. 4 people in the store and only one helping customers, the rest pretend they don’t see the line. staff just looks like they’re too underpaid to be bothered. Try another location, at least on weekends

Papitapowa: There’s a staff member here who seems to be the main one who is just horrible!! We relied on this location to print pieces for an art exhibit and they never trimmed it like explicitly requested and even upon reprint after reprint still made obvious errors. Skip this location and go to another fedex immediately!!

Philip Jefferson: likewise, I am surprised by all the negative reviews. I use this location all the time to ship things domestically and internationally. The people were always helpful, and I've never had a bad experience with shipping. I live near Kendall Sq, but that location is closed on the weekends; so not as useful. In fact, I'm headed there today (Sunday).

Nikhila Nyapathy: Extremely rude employees. I went to get a quote and was dismissed and told to just do it online. I HAD looked it up online and I was trying to talk to them about different options but they didn't really engage. Very unpleasant experience.

Celeste Haselton: New manager Ray is super nice and efficient. Great Fedex, go here.

Patrick Collins: Fantastic experience, really helpful and friendly. Would return. I had a lot of stuff to ship and wasn’t exactly sure the best way to go about it, and they set it all up.Warren stayed on character too!

Jen Nguyen: I had a great experience printing postcards here! I submitted a print job online that the online order computer estimated would be done that same day. After submitting, I promptly got a phone call from someone at the store. Harry let me know that the card printer was down and getting fixed, but that it might be another day or two before they could finish my order at the Tech Sq location. He suggested some options I had if it was not OK with that. I wasn't in a rush though, so kept my order at their location. The next morning, he called me to let me know that the printer was fixed and while preparing my order, he noticed that the images I provided were a little bigger than the size I had picked, so they'd print different than I had thought. He talked me through his solution, which was great, and I really do think it turned out for the better now that I've gotten to pick up the prints. Thanks Harry! You're the best!

Mel Hunt: I don't ship things often, but when I do, this is the place I go to. Thank you Tony for making the process easy today!

Richie Mendoza: As a L&D Director, I help Fortune 50 companies find exceptional talent to bring unforgettable experiences to customers. I am seldomly inspired or impressed, and today, one of your team members exceeded all of my expectations in creating memorable experiences.Tony is the epitome of what I seek in exceptional human beings that create awe, joy, and life-long memories of Custumer service excellence.Specifically, this what what Tony did, and I look forward to Tony having the opportunity to share what makes him such an incredible team member.A personalized welcomeTony was assisting a Custumer at the desk, and immediately upon entry, Tony greeted me warmly, stating that he looks forward to assisting me. This approach already set the tone that I will be taken care of2. Empathy and ListeningI shared with Tony that my sisters autistic son left his iPad at a hotel while my family visited me. Tony took the time to say he will find the best and fastest way to send the iPad back to my sisters family. I install felt at ease knowing someone would provide assistance in the best way.3. Probing and Identifying the best solutionTony took the time to listen to every need, and to strategically select the best solution for the issue. He began by measuring the iPad and went through several boxes to find the right size. Tony was patience and never made me feel that I was a burden.4. Probing DeeperTony discovered that there were several options available, and asked what was my preference, speed of delivery or price. When I told him my budget, Tony did not instantly provide the most expensive option, but the option that was right for me. He could of easily stated “Since you have 100.00 lets ship it overnight”. What Tony did was suggest different solutions, all tailored to the need of speed and price. This is something that I am not used to at a FedEX.5. Genuine CareI can tell Tony enjoyed the work he did based on his demeanor, his smile, his patience and tone of voice. He never communicated negative body language. He took the time to get to know about me and helped my wife at the same time to use the printer. He also identified the best option, and provided them to us so that we can feel ownership in our choice. When I heard the music on the speakers, I asked if he knew that song and he smiles and said “Of course its one of my favorites (Metallica - One). I mentioned that I only knew the song because its the final song in Guitar Hero 3 and he laughed as hard as I did.Tony’s presence inpacted the other customers in the store. I was so impressed I started rooting for him in the store “Tony, Tony Tony” and so did all of the other employees and customers.If there is anything I’ve learned in the 20 years of L&D, specifically in team member development, is that people like Tony do not exist in the world without being recognize. Being a genuine 5-Star employeee takes a lot of effort, contribution, trust, motivation. We must ensure Tony continue to feel he is values so that he may return the favor by creating brand loyalty as he did today. I will not drive our of my way just to go to this store, just to be helped by Tony. A returning Custumer indeed, but an unforgettable experience lived in my mind and should forever. Thank you Tony, Thank you for your spirit and dedication to strangers who need to send packages. Thank you for being selfless, and thank you for being…You.

Joanne Im: I had finished designing a research poster the day of the presentation, and was needing printing services within the day. Tony and Harry were the consummate professionals. Calmly and courteously taking me through the options, the pricing options, and the timeline over the phone. When I got to the FedEx location to pick up my poster, there were many customers on location. Tony and Harry, however, made sure that everyone was attended to in a timely manner. What I felt was very unusual (in the best sense of the word) was that they were very attentive and kind to customers without keeping other people waiting. When Tony asked why I was here, I mentioned my poster and he reassured me that it was printed. Tony then showed me the poster he had printed before cutting, explained to me the properties of the paper, and then prepared it for transport. What impressed me most was the obvious honesty, care, and craft that he brought to the task. Hard to describe without experiencing it. Thank you to Tony and Harry! Their reputation in the online review space is well deserved! #MITFEDEXLEGENDS

COREY Legere: One guy is very rude and unprofessional he just want you in and out. Very unprofessional

Malcolm Mayfield: Always great

Claire Camacho: Great service while doing a complicated return of a work computer.

Ankita Thomas: Probably one of the best experiences shipping and mailing that I've ever had.I'd been going to this store regularly for my printing needs, the rates were good, the staff helpful and responsive and it was easy to get to.In the past, I'd used their services for sending some documents - nothing too complicated and no problems with the sending whatsoever.Recently, I used the store for sending some bags and packages for moving. The employee was really helpful. He explained how different options worked, issues I may have to look out for when making a pickup request online and how best to ensure my stuff gets where it needs to go.If you need anything shipped, I'd highly recommend this place!

Evan Long: Tony is the man. Hire more people like Tony so the wait is shorter.

Cynthia Kiss: Staff is so kind and knowledgeable. I feel very comfortable when I need to use their services.

Sarah Horton: I've been going here for years.....every time has been a successful trip. There are a multitude of tasks you can accomplish in one place! Tony Z. is super helpful & friendly! He always provides incredible customer service. Lastly, the prices are surprisingly reasonable! Highly recommended.

MJ Williams: Tony Z. always provides excellent customer service!!! He makes things easy and is calm & collected, which helps when you're rushing to get something done. He holds the fort down! Prices for full-service tasks (copying, faxing, etc.) are reasonable. Conveniently located, plentiful street parking w meters & open until 7pm. Highly recommended.

Lasitha Yahampath: Friendly staff. Tony is Very helpful.

Sam Todd: Brian (store manager) is very helpful and super nice!

Chenyu Wang: Tony is the best!! so nice and thoughtful! He handles everything with great care and suggests the best packaging for my weirdly shaped skateboard and vacuum. Thanks to him, moving and shipping weren't costly and stressful for me...

Atif K: I went to this FedEx location to drop some documents and get passport photos. Tony is a gem at this location. He was super helpful, very polite and really knows how to treat a customer.

Zeke Piskulich: Harry and Brian were both incredibly helpful - they got my last minute poster printed today asap and helped me out of a really big bind!

Martin Scheuring: Excellent service! Tony is a gem. He always goes above and beyond to help customers. Thanks again :)

Jennifer Kelly: There is a fed ex here. It is located at the customer service desk inside star market.

Mike Oconnell: Critical:Professionalism,Quality,Responsiveness,Value

Winthrop Carty: Behind locked door! Not accessible.

Amanda Morrow: Drop Box is inside locked lobby for Lesley University, not accessible