Best Hertz Cambridge Near Me

Jason Howse: Great service and great rate on my week rental at Avis Wichita airport. Highly recommended!!

Leonard Vazquez: Great guys at check simple and easy

David Mitchell: I only rent from Avis because of their cars and service!

Bilal Khanzada: My recent rental experience with Avis at the Wichita airport location was nothing short of a nightmare. From a car that reeked of cannabis, to poor customer service and a disregard for my concerns, Avis failed to meet even the basic expectations of a rental car company. As a professional with important meetings at work and children in tow, this experience was not only inconvenient but also unacceptable.

Roblyn Regier: Will NEVER USE THEM AGAIN! Cannot say how ticked I am at them! Do not use Avis!

Wouter Deligt: It's always a pleasure renting from Avis.Great vehicles. Clean vehicles. And great prices

Scott L: The car was junk, had an odor, the steering wheel shook and there was car molding parts missing.

Kyle Kulp: The vehicle I rented was a great price, very clean, and overall great to drive. The staff was super helpful and the entire rental experience was hassle free.

Regina G. Bass: 0;points. 0 courtesy. Avis does NOT try harder.

Juan Gonzalez: fast and eazy thank you

MayKayla Rhoten: I booked through Avis specifically because their website said i could rent a car with a debit card. I got to the counter and the lady with the Karen cut was rude as hell to begin with. She couldnt find my reservation and when i asked if she could help me figure it out, she replied with "nuh uh" and walked back into her office. I sat outside for a while trying to figure it out myself. I found my confirmation number and she asked me for a credit card. I told her i only had a debit card and online it said i could use one. She asked me if i had a flight going out and when i replied no, she told me she couldnt help me. My car broke down, hense the need for a rental. Instead i got no help, lost $200, and still have no car. It's glorious. 0/10. I only gave one star because zero wasnt an option.

Marcela: I am very happy with the customer service, my rental, the knowledge that was shared. I will always rent with Avis!

David Brink: For me there is only one rental car provider AVIS. Wichita is a stellar location. I give them my highest recommendation!

Brandon Grieve: The vehicle I received absolutely reeked of marijuana. Right when you open the door, the smell was overwhelming. This was for business travel where I had to transport coworkers. Because I was under a tight time crunch when I arrived, I didn't have time (nor was there an attendant close by) to change cars, so I had to deal with it. It was awful and quite embarrassing, as my coworkers clearly noticed it and made comments. I will not be renting from AVIS again until they find a way to fix this.

Jacqueline Cox: amazing staff and helpful and great vehicle clean and nice to drive

Amy: Quick & easy experience. Good customer service & I received a nice rental vehicle for a competitive price.

Lori Gray: Avis made the whole process very easy.

Martin P: They only service the rich. Go in and ask for any cars. Nope!! There's not any available.. step outside made a reservation they had cars. The next problem is they don't accept cash, bank debit or deposit only credit cards and airline tickets. Told me because they have had fraud in the past. WOW that sounds illegal but what does that have to do with me? Most credit cards have a limit what are you going to do Avis? Give them bad credit or maybe you have invested in credit card companies? This was a shocker to me because I never knew things had changed from my last rental in 2008. I had a vehicle that my daily driver but it was not a gas saver. So to help with admission to the environment why don't I just rent a car. I was going to get a cashier's check from my bank in a different state to purchase a house in Cash. I have never had a credit card in my whole life? I'm not buying credit and why use credit when I have cash NOW. I guess I can add you to the list.

Wildar Palanque: Special shout out to staff and Mistie is the greatest!

Gray Bush: All pretty well, compared to the airlines, lol, it's Christmas, during the airline debacle.

Fabio Hartmann: Absolute rip-off business practices. They charged me 240 dollars instead of 90. Stay away

AKRISHT PANDEY: The website and even on their door says that they open at 8, but we were told by the hotel lobby staff (where it is located) that the staff never arrives before 9. We waited till 10 before cancelling our booking because no staff showed up.

Kostas Zafiriou: San Jose, CA: $15 admin fee for $6 tolls. Customer associate never mentioned it upfront. No transponder offered with the car. No option to pay cash/credit card while crossing the San Fransisco bridges. So be careful!! Read the fine print when you rent from Thrifty, even at 11pm when you are tired from a long flight.

Wallace Bachman: I made a reservation for a car about two weeks ahead of time. When I got to the location, they were closed *and had been for over a month*. It took several calls to reach a Thrifty agent, who then told me to take hires car to their location with a Park Plaza address in Boston but located on another street. They did reimburse the expense, but no one should have to work so hard to pick up a reserved car.

Jyl Phillips: I called ahead to make sure they'd be open on Sundays and they said yes. When we got there we couldn't even find them because it didn't say they were located inside of a hotel lobby. We tried calling and it just went to voicemail. We finally found it after circling the building for 20 minutes and there was no one there. The hotel employee said she'd gone to lunch & he called her to let her know we were there. She could've at least left a note on the door!So we had to wait 30 minutes for her to return. She said she gave me a free upgrade on our car and when we went out to get it there was ONLY one car available!!! I will never rent from them again!

Virginia Lavoie: Real sum bags took change from car and my phone cord.Left report and called NO Return call..I know they are not responsible under agreement, and as it was maybe $ 25.00 worth of stuff I would like they would want to know that they have a employee that's stealing.....👎 👎

Rhaeanne A: Do not recommend at all!

Joella Velasquez: Untrustworthy. Left our vehicle there for a week & they stole out of it. Never going there again.

Sartaj Alam (Raja): Hight cost rental

aldo bischi: I was not explained how the tolls work in MA, therefore I just got 50 dollars fee+fine after one month, if the employee would avoid making jokes about pasta (I am italian) and explain properly how things work to a foreigner would be definitely better

Samadoon: Great customer service, lots of smile and quick service. We decided very late to rent cars for the week of 4th July holiday. Most places were sold out or their prices were prohibitive. However, this location thanks to Ms. Malyun, (lady at the front desk) we were able to get 2-new camrey’s with less than 10k mileage and very reasonable price. She is the best and we will be definitely going back to do business again.

Jared Robinson: Good car rental location. Sometimes there are good deals. Very nice staff.

Roi Baron: I used them a few time since moving to Boston and so far so good. had no issues as all. and Maiyon at the from desk is so nice!

Peter Krafft: Great service! I was in a serious pinch and Malyun at Thrifty really helped me out. I needed a car at the last minute after Hertz down the street closed at 4:30 on a Friday (really?) after having allowed me to book for a 4:30pm pickip.. At first it looked like there wasn't going to be a reasonably priced car at Thrifty, and I thought I would have to go to Logan to get something, but Malyun was able to make it happen for me at a lower price than what I had booked at Hertz!

Jesse Dalton: Employees were nice, car was in good condition and affordable, but -1 star for not offering after hours drop off

Nicole Sammey: THIS LOCATION DOES NOT HONOR COMPANY POLICY!! My Fiancé, who is a member of their Blue Chip Program, reserved a car on a Tuesday for this location. We have previously rented from the airport location USING A DEBIT CARD WITH NO ISSUE! Upon arriving at this location, the woman at the front desk tells him that he cannot use a debit card. Now, this is a complete surprise, since I personally checked their debit card policy on THEIR OWN WEBSITE and it states that debit cards may be used by Thrifty Blue Chip members as long as it is on their Blue Chip profile! The woman then says she has been their 17 years and never has she seen a debit card accepted. OK..that's all fine and dandy.. BUT WHY DOES IT NOT STATE THAT ON UR OWN COMPANIES FREAKING WEBSITE!! Needless to say after much time wasted, she did absolutely NOTHING to remedy the error and I will be calling corporate, following up with the BETTER BUSINESS BUREAU and anything else I feel is necessary!

sheila moran: Great experience, easy pickup/drop-off, wonderful woman helped us out and was extremely pleasant.

Sindy Tan: Conveniently located and got a new car on my first visit here!

William Bonnice: Friendly and responsive staff. Worked to find suitable substitute for reserved minivan that had safety issues. Initial alternative did not provide the needed cargo space. Rented large SUV for same price as the minivan.

Jamie Lorimer: Problems with the app meant i had to make several bookings. On arrival the lady was helpful, but i ended up paying much more than the voucher as insurance costs were in addition. This is not the case in Europe. Also, was told to buy a full tank of gas for the journey I had planned. Only needed a third of it in the end.

Jonathon Murphy: Super friendly and our car was ready for us right away. Great car rental!

LIWEI LAN: Camila is so nice. Thanks a lot

The Russian (The Russian): What can I say? I travel for business and pleasure. I needed a mid size SUV got a cx5 rental a week prior.. come pick up day, they didn't have a cx5 ready big woop got a "free" upgrade to a Kia Sedona fine. Now here comes the fun part. Come home to find out there's a slow leak on the front right tire, windshield wipers are shot and the car is not fully cleaned. 🤦‍♂️ Okay let's call the actual location phone number to go through 15 steps of ai software phone greeting to be put on hold and no one answers for two days (Saturday and Monday).Now dropping off the vehicle is a painless experience as though YOU park the car at the garage hopefully find an open spot and then check out .The elder gentleman that checked me out and was quite understanding, comped me for a day for the trouble .I mean if you're in a pinch in Cambridge and can't find a rental? Go for it, be weary of what you get though with your "free" Upgrade

Nagaraj N: Gave us a vehicle with completely worn out rear tires. Had a flat tire 50 miles out on a week long trip. Could have been deadly! Then wasted half a day waiting for Budget road service that never arrived and driving to another location to exchange vehicle. Icing on the cake, charged for a full tank of gas for the original vehicle for 100 miles usage!

Angel Alvarez: They canceled the reservation after being 8 minutes late (literally). The store was then marked as sold out, and I was left without a car. The national customer service line was no help. They are supposed to hold the car for 24 hours to honor reservations. Renters beware. Avoid this location.

Nazifa Abdul Rauf: Cars are filthy and smell disgusting. They do not get cleaned in between different users. Extremely unprofessional and rude staff, they open and close the facility as they wish and won’t process car returns on time. I was overcharged by almost 300 dollars which they are refusing to refund. Take your money elsewhere such as Enterprise car rental - they’ve got professional staff and service and better prices.

Tanvi Mutha: Worst customer service and the cars are too old. I should have gone for Hertz they have better service and cars. Not professional at all.

Gentle Blythe: Nice person at front desk but the rest of the experience from car cleanliness to ease of pick up and drop off was totally lacking. The car was filthy and clearly hadn't been cleaned. There was no one to check me out or back in and no clear instructions about how to convey that the gas tank was only partially filled.

Chris Lukeman: Great experience! Fast and no up sell pressure!

Jason Crist: The first car that we were given was dented in several places. Not little dings either a long dent down one whole side for example. The pink sheet showed no recorded damage. We had to walk back to the counter and refuse the car. Both cars were disgustingly filthy. There was human spit dried to the outside of the first on both sides and the windows on the second were so bad that I had to stop and buy glass cleaner and paper towels just to see. Is this what is expected from Budget customers? Budget has a great backstory and used to have a great reputation. I'm very disappointed.

Faride Yamin: zero starsThe car was Dangerous both front tires were in the worst condition someone can maintain a car. Shame Budget Cambridge renting unsafe cars to University patrons @Cambridge, MA @BostonUniversity @BU @HarvardUniversity @BBB

Samuel: It works fine 80% of the time, but service here seems to have been getting worse and worse in recent years. I reserved a sedan, but they "upgraded" me to a minivan since they ran out of economy cars, which is not really an upgrade since it is less fuel-efficient and can be awkward to drive in tight city streets. Seems to defeat the point of the reservation if they cannot honor it. And then I find that the vehicle only has 1/4 tank of gas left, which they had neglected to inform me while checking out!

Abby McGee: Definitely the worst Budget location of all time. Always a super long line and some of the staff are very rude. They WILL try to scam you for gas, tolls, late returns, etc approx every other time, but the customer service line will help if you take photos. Keep coming back because it’s the only one nearby, but seriously take a photo of starting and ending gas/mileage with time stamps because you will need to fight random extra charges!

DOONALDWINDETT1617: Continue to have multiple great experiences at 350 MASS AVE

Johannes Kalliauer: -Website offers GPS, but Cars didn't had GPS.-Money paid for GPS is called "non-refundable Prepay"-Kia-Car was not at all similar to Volkswagen Golf. I'm okay if something unexpected happed and I get a similar car, but not having any car ready 1,5hours after I had booked my car is incacceptable, expecially because it was not mine.

Chris Toy: Staff was extremely helpful and professional. However the car I received was not washed and extremely filthy. I had to pay $18 to get it washed myself which was a major inconvenience. The tank was only 3/4 full as well which delayed my trip even further. Price and staff were great. If they can do better at the time of pick up, would be 4-5 stars.

vinay kejriwal: Car was not clean, there were stains inside door of the Car and it was RED. There were empty Gatorade bottles inside of the car and wrappers lying around. The CAR PLAY was not working at all. Even the owner/manager of the rental location couldn't figure out. I have used other rental companies, never faced this issue. I booked compact/economy so that I can save on gas, and I was given Full Size SUV which was such a poor mileage option. This is the worst experience in many life for rental.

Cody Craig: Did not open on time. Been waiting outside for 40 minutes

Andy Dienes: Fraudulently charged me $31.70 for 'tolls' when I am certain I did not pass through any such toll booths. I tried to contact customer support about the issue and they were not able to provide any evidence that I had somehow managed to incur such high tolls, yet they did not reverse the charge.

Luigi Barbarossa: I am really satisfied with the service offered by this location. The staff are super helpful and always help me with any of my requests. Highly recommended

Chris Lutes: Excellent service. Fast, smart, thoughtful.

Mark Chandler: The staff went out of their way to make sure that my car was ready even though there were several major events going on in town that weekend!

Flash Nbs: Great service!

Alix: My first time renting from entreprise. Great service! Even though I came in at a busy time, Max, who assisted, took the time to go through the policies and choose the right car for my trip. The car was perfect for my travels. Max was professional and very pleasant. Will come back

Mahmudul Hasan: Enterprise always has the best customer support. Shannon and Dean did a great job with the whole rental experience. Cheers.

Pep: Best rental place in Cambridge. Staff is polite and professional, their fleet of cars is clean,new, diverse and with low milage.Easy pick up and drop offs.

Rajiv Agarwal: Short wait. Reasonable service. In town pick up, huge plus. Note airport drop of your car is extra $100 per the agent...really guys.

Maxim Imakaev: This is the most organize Enterprise office I've ever been to! Steve and all of his employees are amazing. Rented a car twice from them for a weekend, and it always went without a problem, everyone was very professional and polite.

Suchan Vivatsethachai: It was a good experience renting with Enterprise at Central Square, Cambridge. We picked up the car with Jovi, who accommodated us with everything we needed. Even though there was some confusion about the car we were supposed to get, Jovi handled the situation professionally and even offered to compensate us for our time loss. Dropping off was also a great experience. Dean handled every concern we had, and the drop off went as smoothly as it could be. They were great!

Dimitrios Niarchos: Great customer experience at the Cambridge branch of Enterprise

Kyia J: Unfortunately, my experience at this place was terrible. I had planned a trip to see a friend on saturday 2/11. I was under the impression that I was all set to rent a car after speaking to a very nice lady named Shannon on the phone a few days prior to my reservation. I thought it was great that they were double checking my confirmation. I briefly explained my situation with her over the phone in accordance to my temporary license. I also double confirmed with the RMV about the validity of my temporary license. To explain, my temporary license is a government issued piece of paper that may say "Class D Permit" at the top; However, it was interchangeable to a temporary license as stated on the "government issued document". So when I walked in at 9:00am, thinking I am all set, the lady at the front desk refused my temporary license because it said "permit" on it. Yet, it was no longer a permit, it was a temporary license. I was given authorization by RMV that the permit was now my "temporary license" and was also validated by the examiner on that paper. Meaning I had the right to drive by myself with that active temporary license. Additionally, I had all other supporting documents on hand to prove that I had an active license. Which, is stated on the Enterprise website. All in all, I think that the Enterprise website and the people that work at the Enterprise on River street in Cambridge should be a little bit more thorough with the information they provide instead of wasting peoples time. I would've never made the reservation with this place if my documents were not going to be accepted especially if it states that it will on your website. This is a caution to all those that carry any type of temporary license do not go to this enterprise. Try the one on commonwealth ave. As they were a lot more helpful.Best.

Jhizel Tahrelle: always have cars available

Caroline Klam: I could not be happier with the experience I had renting a car from the Enterprise location in Central Square in Cambridge MA. I rented a car for just a day while I was visiting in Boston - they didn't have the compact I had requested, but gave me a larger car which was very nice . . . the only problem - that someone had smoked in the car previously - wasn't obvious until I had driven off and started the heater. I pointed this out when I returned the car and they all checked it out, were very apologetic and addressed the issue with me. I had trouble connecting my phone to the car's system and Dean was very patient in helping me make it work. Jovi was alone with a line of people when I came to pick-up the car early on Sunday, she was efficient, patient and cheerful in getting all of us on the road quickly. Everyone was professional, efficient and just plain nice in meeting my needs - I will rent from them anytime I return to Boston.

Jose S.: I love renting with you guys, always great costumer service, honest and transparent .They wont try to upsell you unnecessary upgrades and always respect your choices.

Chris McCarthy: Convenient place to rent a car. Staff are extremely helpful, big shout out to Steve, Dean, and Andre!

Kollala Sai Sundeep: Steve and Dean are very friendly and polite.Dean made sure that I was completely satisfied with my rental.They are the best rental car staff I have encountered in the US so far!Please continue in providing this kind of service. Cheers

Amr Ouda: Customer service is really great at this location. Mercedes from the staff helped me with my rental and she was extremely professional and pleasant. I would definitely recommend.

Tariq Atiyat: Enterprise always provides superior service over all other rental companies.

Michael Mahoney: Incredibly professional and efficient service. I'll be using their rentals again!

Jhonatan Oliveira: Steve was awesome. Car was great. Amazing customer service.

David Stern: Amazing 5 🌟 🌟🌟🌟🌟customer service special thanks to Brian!!! you come in after minutes your on the Road with a great car.. I definitely recommend you if you are ever in the area looking to rent a car go there!!!!

Santos Osorio: Brian and hertz staff are the best , customer service from them is over the limits , rentals are always clean , thank you for all the hard work

A: One of the worst branch not even that the district manager was terrible I rent a car when I went there there is no car

M F: EXCELLENT customer service from Janelle and the entire staff! Janelle was very friendly and made me feel at ease with the rental process and the drop off was even easier. I will return, thank you!

MrSmokingHott: Waited an hour in line to get a car I reserved online. When I got the car it was dirty and was told I can wait even more to get it cleaned. I don’t recommend using hertz for car rentals, unless you enjoy waiting in line for an hour like cattle waiting to be milked

Ashley Tenczar Curran: This is the first time I've ever given any location or any type of business only one star. That's because the Hertz rental guy was nice enough to drive me to the subway as I was bawling my eyes out. I called the reservation line and told them specifically that I have issues with reading terms of agreement and other issues so that's why I'm calling them. She put a $500 hold on my debit card, told me to bring my ID Etc but I'm guessing remember your credit score is going to be obtained would definitely be another vital thing you might need to know. There were three customers behind me and two out of three were shocked that they actually run your credit check at the counter when they could do it on the phone saving me the $40 trip I took Uber across Boston because I can't take the subway. It is and was so hard to take the subway back because I didn't have the money to make another Uber trip. You need to think about your customers. You need to understand that although you're making millions off of us, perhaps a little compassion now and then is a good idea.

Matt L: I called them on the phone to make a reservation since the website told me to call. I was told to wait for a "brief hold". After 25 minutes I was still on hold and gave up. Terrible customer service.

eileen correy: We had a car booked for pickup on the 22nd at 5:00, the store hours said open until 6. We arrived at 5:35 and the store was closed. No one answered phone. Waited till 6:10 for someone then ended up taking uber to Logan and had to book a new rental. While we were waiting another customer showed up for his car and also gave up and left.

Sundar Palani: As a five star member who did the check-in in app had to wait for a long time to even get the car assigned. And on top of that I was told to wait for almost 20 mins to get my assigned car cleaned and prepped. I went in at around 8.25 am and was able to drive my car out by 9.20 am. Horrible experience.

Jonathan Seiden: I've rented from this location several times and have always had a good experience. The staff is friendly, helpful, and accommodating. It's true that they can get overwhelmed at peak hours and there is sometimes a bit of a wait, but that's true everywhere right now. I can't really fault them for that. I especially appreciate this location for weeklong rentals--they are often a GREAT deal.

Mihai Minea: I’ve called yesterday to see if they have a car for me since I have a reservation from my insurance company and one guy put me on hold or something,he didn’t unswer anymore and after I called 3 more times and nobody unswer.I left work earlier to make it to the rental place and to drop my car in service.That losing time and money.Very bad customer service.Not good people.

Kathryn Langan: I had an excellent experience with the Somerville Hertz. There were no 7 passenger SUVs available at the airport so I picked up from this location and dropped off at the airport. One of the team members, Brian, was incredibly helpful. I called to ask about car seat availability. Brian gave me the brand and model so we could verify whether one of my children would fit in a seat or booster. I ended up needing another booster which they did not have. Brian said he would call other locations to see if he could find one. Within minutes he called back - he had found a booster and arranged to go pick it up from the other location to bring to Somerville to be ready for my arrival. He went above and beyond my expectations. When I got to the location they had also upgraded my vehicle. It was a little tricky maneuvering the actual location's parking lot, but other than that minor detail I had a great experience at this Hertz.

Kevin Ronchetti: Extremely rude customer service and what's worse is the manager was even worse. Never go there again...

shashank shet: All the cars at this place are in a really bad condition. The first rental I picked looked like it needs maintenance and the parts could fall off anytime. When I asked for another car, they said did not have any and I should be calling all other Hertz offices to see if they have a car available. The second rental I picked up made some metal noise every time I went over 40. Bad cars. Bad customer service.

jacqueline writer: Bad cars. Bad staff. Rude staff. I got a ticket because one car was defective. I took it back. I had it two days. It was an economy car. Hertz changed me $420 for the two days. Then they gave me another car that had ,3 flat tires ,- two on the same day. They refused to give me another car or they said they didn't have one. I list a lot of time and money renting from them. In my opinion, Hertz is the worst of the major rental companies.

nelson phillip: Amazing staff that went far and beyond when i needed a large family size suv for thanksgiving. Thank you

Benjamin Patton-Hock: Rented from them a couple times. Experience is the same as always. My car went into the shop and i needed something to get me to work. I rented a luxury class car and they gave me a HUGE infiniti QX80. The guy apologized for it being the only car i could have but i don’t find it that hard to simply put more cars in your inventory. Now i have to pay double on gas and drive something that personally feels wrong to drive. Next time i’ll try their medford location because it seems their location has a better selection.

Aaron: Management was in a bad mood and the pick up wasn’t conveniently processed. The manager asked “where’s your mask?” while he didn’t have one on himself.

David Farhi: Although we had a reservation, when we arrived they said they had given away our car and didn't have any more.

James Metheny: Would give this location 10 stars if I could. My insurance rented two vehicles through Hertz and the original locations both flaked on me with the reservations. The other locations either sold out or wouldn't honor what they set up with my insurance despite having a confirmation. A few associates at this location came through not once, but twice, and made sure I would at least have a vehicle. They even made a few accommodations to make it happen. Some issues seem to be with the Hertz system in general but I appreciate the team here that helped me out.

Stephen Flores: Tyronne Grant, who assisted me in pick up and drop off of my car is the BOMB! He is professionalism at it's best -- he displayed it with compassion and humanity when I made a mistake. He took a stressful call from me after office hours and was able to resolve my issue. I will definitely come back to this location.

Jenn Y.: As a Preferred member, I loved how my rental car keys and paperwork are always ready for me at the counter. Quick and easy pickup. I’ve gotten a relatively new Honda Accord, Nissan Sentra, and Mitsubishi Outlander from this location. The employees at this location are patient and friendly.Sometimes the cars here aren’t perfect. I’ve gotten cars that have low washer fluid, low FOB battery, smoke odor…so something is off with their inspection process. Just walk back to the front desk to report it and they will swap you out for another car.Drop-off was easy by parking it anywhere on the 6th floor in the garage and returning the keys back at the front desk.

Marja Bittencourt Pimentel: Cars are dirty and hidden fees

Pep: They have bad reviews for a reason.If you return overnight they would charge you and extra day even if you are within your reservation time plus a fee.Cars are dirty and smell bad.They charge $10 per gallon if you are below but wont return you a penny if you return it with more.I recommend you to rent from the Enterprise nearby instead . Cleaner cars and no hidden fees or surprises.

R C: Friendly and professional staff. Absolutely a delight to rent from this location. The car was very clean and in excellent condition. Tyrone Grant at the counter helped my son who was renting for the first time at this location. He patiently answered all of his questions in a genuinely friendly manner. Renting and return was a breeze.

HP Gmail Chang: I rent from Avis regularly, but this is the worst experience. I picked up the car from 350 Mass Ave Cambridge rental center and found the car dirty inside and out. The dashboard maintenance warning sign was on but the agent in the office told us to ignore. We took it on the highway and the car was vibrating in an unusual way, we checked the tires, and all were completely worn, with almost no thread remaining. The forecast showed rain for the next few days and we didn't feel safe with this rental so we called Avis, an agent reserved a car at the nearest Avis office in Peabody Mass and told us to swap out the car there. 5 min after the reservation was made, the Peabody manager Vladimir Ashminov called to inform me that there is no inventory in Peabody b/c the reservation desk made a mistake and I should not show up. I checked my mobile app and Peabody had inventory and I had no issue booking a reservation for same day pick up. I called back the Avis general # (impossible to get to Peabody office directly) and reported the issue, but was passed around from A to B to C. Finally a helpful agent from "emergency road side service" tracked down Vladimir, but the story had changed somewhat -- Vladimir said he was not at the Peabody office, but thought the inventory was low.At this point, I was very frustrated of the process (the Emergency Roadside Service woman was the ONLY helpful person so far), and decided to drive to Peabody anyway. We showed up and there was a van available for us to do our swap. Jennifer was nice enough to process the paperwork for us to swap cars.So, I'm still puzzled whether Vladimir just didn't want to deal with a problem car hence the lie, or Avis' reservation system is so unreliable for tracking inventory? Either way, it was an unacceptable experience. $730 for a 5-day rental, I expect better from Avis.

Pratik Gupta: Amazing service, very friendly staff, the best branch to visit

Daniel Heimann: Good people, good vehicle. A very easy experience and a great price.

Mathieu Dauphin: Poor service and unfriendly staff.Charged fuel service at a crazy rate for a car returned with a completely full tank.

Yathish kv: Really courteous staff, They listen to you, I’ve been renting with them for the past 6 months now, I’ve had bad experiences with other Avis locations but this never disappoints.

Wang Shiwei: I have been renting from this location for the past two years. Every time the process was very straightforward and I never encountered bad car conditions or unexpected charges. This location also offers after hour drop off which the Harvard location does not have. There is a line to pick up sometimes, but usually the wait is under 15 minutes. The staff is very friendly and flexible in the cars they offer too!

Gina G: Dirty vehicles, smelled really bad, window shield smudgy, they really do not wash their vehicle. I see no real sign that they actually use soap and water. Also while waiting to get my vehicle the clerk was talking to another customer who was dissatisfied about her vehicle because it smelled. They need to start charging people for cigarette smell and inspect the vehicle after the rental.

Johanna Lee: Terrible experience overall. First of all, the employee at the rental desk did not explain any of the regular procedures. I had to ask many clarifying questions and was even then met with dismissive answers that made me feel he was just trying to get me out the door. Perhaps it was inadequate staffing but when he’s already printing the rental agreement when I’m trying to clarify things, it looks and feels rude. Second, the car we rented was dirty on the inside when we walked over to find our car - clearly had not been checked or cleaned before being rented to us with dirt stains on the car seats and leftover paperwork from prior renters. Third, when we returned the car to the parking garage overnight - which the employee in the morning had told us we should do - I then got charged for two days worth of rental car because Avis did not “check in” the car until that afternoon even though it had been sitting there in their own garage overnight. Of course, then I called Avis customer service to explain this situation. The employee told me they would resolve it without issues. However, I then received a series of automated emails saying they couldn’t adjust the charges from two to one day. I replied a couple times only to get more automated emails. This whole experience has made me never want to rent from Avis again, or at least never this Cambridge location ever again.

Tarek Ebrahim: Management and staff at the 350 Mass Ave, Cambridge MA are of the highest level of customer service. They are friendly, considerate and helpful. They understand customer loyalty as I am a preferred member and act on it.

QIAN SONG: Convenient to pick up and return. Free upgrade from full size to suv

Abraham Gebreyohannes: Excellent service on receiving and dropping thanks for Avis staff members.

María Ballesteros: This is the worst rental car location that I have ever been to. The car was in terrible condition and full of trash.

Deen Hall: When I collected the car, the documentation did not include the registration number and the allocated vehicle was different to the one I booked, so I mucked around for ages trying to work out what to do. There was no one handy to ask what I should do.The allocated vehicle was much better than what I ordered!

soundarya kandala: I rented a car last week and realized it doesn’t support carplay after going home. I went back for getting a different car right before the store closed. Jason at this location was immensely helpful and patient in processing the exchange and made sure I had the best possible experience!

jake drutchas: I rent here way too much. Love the team- Kamalle and Jason run the day to day and are the best around. Nothing but good experiences.

יצחק גבאי: נחמדים ושירותיים.

Ryan Burslem: Credit given when credit is due. The lady checking us in was very friendly and helpful. Car was clean and had no issues.

Mahmudul Hasan: Very kind and nice employees unfortunately they close pretty early, the collection of cars is also not a lot.Hertz have one of the cheapest rates for non weekends. If you do manager special the extension might be tricky.

Kunal Desai: Tricked to make it sound like it’s airport location. Cost me $20 bucks Uber each way so consider that before booking.

dj faceman: Zentrale und ruhige Lage. Toller Service und freundliche Mitarbeiter. Alles unkompliziert und Recht zügig. TOP!

Christine Cartwright: I was able to find the location without any trouble. The agent was very friendly, and helpful. My car was ready right away. I had asked if there was an after hours drop off as I would be traveling a long way to return and didn't want to have to panic about the 4pm drop off. She was able to explain how to drop off the car when I arrived at the garage and ease my mind.Very good experience.

Jay Song: Returned the car with full tank of fuel yet charged hugely on fuel. Scam company is what’s best describing this rental company.Another horrible experience: I can’t get the car ALTHOUGH I have MADE RESERVATION beforehand. JUST AVOID THIS SCAM COMPANY!

Ruslan Bekbulatov: This is definitely the worst Hertz station I’ve ever been. No space, no cars only with waiting time and suuper old 50k mi..try to sell additional insurance etc.

Jameil Brathwaite: Very nice & helpful staff !! Convenient location.

River Luce: Was double charged for insurance.I have disputed the charge twice and have yet to get my money back. Each time I speak with billing they say they will resolve the issue but I never get a call back and I still haven’t been reimbursed. Out hundreds of dollars and I will definitely not be using hertz again until I get refunded.

Aniya Ellis: Rented a car yesterday for the week had to return the car the next day for a loud noise in the rear going in reverse they switched it out right away no problems friendly staff great service would have given five stars if it wasn't for the issue

Jean Presume: Great staff in Boston..Ms. Leigh is awesome... patient, courteous, professional, and charismatic . She is very helpful and should be recommended for her dedication. Some of the staff from New York should learn from Ms. Leigh.

Cold Fox: Always a great experience with the staff at this Hertz location 😀

Juan Diego Reyes Ll: muy buenos carros

Nate Davis: The gentleman at the Desk with dreads I believe his name is Manley is great. Greeted with great customer service. Very knowledgeable and hard working. I’ve came a few times and he always working and just a great guy that is working. The guys cleaning and moving the vehicles were very kind and polite. Even helped me load my things in my vehicle. Such a great location to rent from.Descent prices.

Jonathan Danial: Terrible experience. Booked a car for pickup on 12/30 at 2PM. Arrived at 1:45. Immediately noticed that there were 8 or so customers sitting or standing around. There were two employees behind the desk, a female and male talking to each other. I approached the female at the counter, gave her my CC and ID, and told her that I had a reservation at 2. She said that they had no cars available and that she would put me on a “waiting list”. She told me that it would be at least an hour wait. I soon realized that some people had been waiting for more than 2 hours for a car. We were number 9 in line. Over the course of the next 90 minutes, we saw one frustrated customer after the other interact with both employees. Both lacked any empathy and showed that they could care less about the customer. At one point, I asked the male behind the counter how them not having any cars happened. I didnt fully understand what he was saying, but he was basically blaming his manager (who he noted was on vacation) for messing up the numbers.We eventually cancelled the reservation and went over to Logan Airport, and rented from National.

Amanda Wright: Easy to access location and have received an upgrade a couple different times!

Pierre-Marc Lecompte: Trying to reach you for the past 3:30 no answer

Carson Schmidt: Overly complicated. The employee was kind and helpful, but it’s so much easier to book through Turo or some other app.

Valerie Meyer: Manly was really helpful and efficient.