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Visa and passport office
1. Rush My Passport - Cambridge
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· 1 reviews
600 Technology Square, Cambridge, MA 02139
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2. United States Postal Service - Cambridge
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· 106 reviews
770 Massachusetts Ave, Cambridge, MA 02139
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Felix Müller: Unfortunately, I must agree with the other ratings here. This location is extremely understaffed and sometimes even the terminal isn’t working - lines of 20+ people. The staff is still friendly, which is nice.
Shu Talun: Zero stars. The most poorly run embarrassment of an establishment. Be prepared to wait at least 2-3 hrs for passport processing. Do not bring children to this location.
Shaojie Shi (shaojie): Slow af
Sasha Hoffman: If you need a passport photo, go to CVS one block away. if you choose to go here you need an appointment in advance. Such a nightmare when i went. I specifically told them i didn't have an appt and they told me to wait in line and they would do it. I waited for 20 min, got to the front then they told me to go online and make an appt.
Boris S: It's really a shame this location has gotten so bad. I was waiting in line along with over 20 people at 10 am on a Monday morning - I waited for 40 minutes and had to leave, who has time like that? Only 1 employee was dealing with pacakge related issues. The other 1 employee was working at the passport/finger print counter. USPS, I know you guys don't listen to feedback - but this location is extremely understaffed.
Trevor Hill: The very nice woman at the counter was hilarious and helpful. Lifted my spirits! Post office therapy
Tom Thornton: Long lines at 3 and 5
Dilini Ranatunga: Very helpful and knowledgeable staff! Getting our passport application in was a breeze! They even do photos and make copies!
Royce Yap: Just terrible attitude from the Sales Associate Marion. I asked her about the price of the stamps and she raised her voice at me, asking how much discounts do I want. She could afford to have more courtesy.
Matthew Ferrante: Typical for them to have 1 employee at the counter with 12 people in line
Andrew Cunningham: There was a line of 20 people and literally no one behind the counter. When the cashier finally came, ge wasn't even wearing a mask (a federal employee requirement). 0 stars.
Frances W: I am giving a 5 star because the man was very nice and friendly. Unfortunately, they seemed very understaffed and there was a long line. Despite this, the man working today was very kind and helpful!
JH Fang: Slow
Abdul Halim Ekram: A clean & well organized post office
S M: Would give them a 5 star in regularly losing my mail, specially annoying when you find out that the recipient never received the check you sent via USPS 15 days ago, I’m talking Cambridge to Cambridge mail delivery! Of course, they blame everything on Covid.
Hyun Kum: Had the most pleasant and professional service for getting fingerprints.
Zak Ickes: They do not understand how to answer the phone, 3 separate voicemails during office hours
Tom Blough: Don't go if you're in a hurry. One lady working the counter this morning just walked off for her break.
Paul G: Best workers in the PO.
Marissa Ruchlin: Line moved quickly, very nice and helpful staff, good social distancing
Jami Mack: I saw them yell at some guy today and it made me so uncomfortable. He literally did nothing wrong and they were acting insane. They were so rude to me.
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Visa and passport office
3. Express Passport - Boston
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· 2 reviews
c/o Express Passport, 100 Cambridge St, Boston, MA 02114
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Brian Johnson: Complete scam customer service puts you on hold for 23 to a half hour then it will ring and they will hang up its cheaper to don't through the post office read the reviews on the BBB no one got their passport expedited some didn't didn't receive receive passport
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4. United States Postal Service - Cambridge
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· 68 reviews
125 Mt Auburn St Ste 1, Cambridge, MA 02138
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IndigoSolution: When their system refused to certify "Czech Republic" as a valid country for some bizarre reason, their agent personally struggled to process that "Czechia" is a valid English alternate name. Rather than go with it, they repeatedly asked me to verify the country name and return later. I had to write it down for them, so I'm not struggling to theorize that they've not familiar with popular country names. I guess I should give them some slack since international geography is a weak spot for most Americans.After that process and being cornered to pay for fragile shipping, they seemed to graciously let me know that VAT for the recipient would be 50% rather than 25% with absolutely no explanation rather than vague gestures to outdated computer system from the mid 2000s. I wouldn't be surprised if they accidentally keyed in something else wrong. Now I'm worried their careless attitude is going to cause trouble on the other end.Looking back at the customs declaration form now, I think I might have filled it out wrong and they mentioned absolutely nothing to me. No, "you need to sign and fill out these boxes". Absolutely useless in providing help beyond the most basic drone work.The only upside is that my package has been mailed. Everything else is up in the air. If you want to mail a package international here, understand that it's going to be a gamble and risk.Thanks Harvard Square USPS. Thank you for reminding me that Fedex and UPS is an option and showing me that their competence and piece of mind is worth the extra ~$100Update: Package made it to Czechia after bouncing between JFK, some random town in the middle of Appalachia, and then back to JFK over the span of a week and a half, but never progressed beyond initial entry to the country. Given my experience mailing it, I'm absolutely convinced that the agent fat fingered and malformed the digital entry of this package's address and now it's sitting on some random shelf in a Prague post office because the entered ship-to address is unreadable and/or non-sensible.Best part is that their standard First-Class international package service isn't guaranteed or insured, so there's nothing I can do.If you insist on shipping a package by USPS, always get insurance.
Jude Heichelbech: Day before taxes are due. One person is serving a growing line which is not moving. No one seems to care. This is normal for this post office. Really, why don’t you care? Why didn’t you staff properly? Two persons with packages have already left the line.So, I just left. 47 minutes to mail my taxes. FAIL.minus 14 stars.
Gabrielle Davidson Adams: The most miserable people I’ve ever encountered work here. Customer service is below par. You ask a question and you get ridiculed. USPS do better.
Tim S: Dave was very helpful. A bit busy of a location.
Zachary Monte: I normally don’t leave reviews or anything of the sort unless I’m blown away for good or bad reasons, and this one is a bad reason.My wife and I were trying to get a passport for our 3 month old baby. Earlier in the week we scheduled an appointment to have pictures taken at this location because we figured it’s easier and minimizes the amount we have to take our baby out of the house in between naps. We specifically did this at a certain time hoping things would go promptly while still having some time in case it was a little delayed but this was 20-30 minutes more which is absolutely irresponsible.When we got there, our appointment was for 1:45PM but nobody helped us until after 2. If you have a little baby, every minute is important to keep them on schedule so this already was ruining our schedule. Then, when we spoke with the lady behind the counter, she told us that the picture machine was down and that someone had spoken to us yesterday and cancelled the appoint with us. My wife showed her phone to the USPS workers to prove that they never called her. The attendant then called over the man who made the phone calls to cancel our session and he claimed that he spoke to my wife and told her that it wasn’t possible to take pictures there. The man straight up lied to my wife and I about calling us and neither he nor the attendant behind the counter had the courage to admit a mistake was made on their part and offer to reschedule. Everything my wife said to them to show them they were lying was met with “I spoke to a woman and she confirmed the cancellation” and yet even with a phone showing the call history and a lack of evidence to show that they called, they still repeated the same thing over and over again.These workers lied and lied and just refused to admit that they made a stupid mistake despite all the undeniable evidence showing that they were lying. It was so disrespectful to do that to a mother with a 3 month old baby in front of everyone that was there, but these workers at this location seemed to not care. Never again will we go to this location and I suggest whoever is reading this does the same.
Yan Boshen: Left this place with an unsent letter and even more confusion about how to even send a letter in the United States
Elivane Paneto: the two people who were working are extremely rude, they treat people with an unusual rudeness and I waiting in line for almost an hour.very disappointed
lafontaine orvild: Workers are very helpful and pretty fast.
Robyn Boyland: I have a feeling that all the people who work here despise their lives. The negative energy is tangible when you walk through the door. Brace yourself for rudeness and poor service. If it weren't for the necessity of mailing packages and getting passports, I guarantee I would never step foot in this facility again. Continually disappointed.
Julianne Bliss: Agree with all the other reviews. I live near here so I have to use this place from time to time and every single time I leave the place fuming because the staff, Jim in particular, are so extremely rude. I dread this place. This is a place of sadness.
Dan Fan: The woman handling the service was passport service was wonderfully kind and patient. The process was very smooth.
Dawson Schawang: Worst post office location I've been to. Incredibly slow, always something wrong.
Becky: Terrible service
Sayuri Inoue: I’m used to a bad service at a post office. However, a clerk ‘Jim’ here thinks he can yell at customers and he does so selectively. There are many hardworking people out there who would happily take his job any day.
Rain Wu: very slow… inefficient
Amr Seifeldin: Terrible customer service, extremely rude. No one wants to do the bare minimum of what their job is about.
Beatriz Segura: Slow and rude. Hire more and nicer people
Tami K: Fabulous that they are open till 3 on Saturdays! The only branch since that is. However, there's only two people staffing the place, which doesn't really fit the known long line. They handle passports at this time too. Perhaps it would be better if they withheld passport appointments for this last hour?
Amy: No one ever answers the phone.
Inkoo: Now I understand why they got so negative reviews. Staffs here are super unkind. Awful.
Isadora Levy: Baffled by how rude the staff is at this UPS. Seems like their goal is to have the least amount of people possible using their services, receiving everyone with a bad attitude. There was an older gentlemen trying to send a form and the man behind the counter looked at it and said “can you read this?” before sending him to the back of the line to fill it out again. It was very humiliating and not helpful. Passport support was also rude and not willing to have patience with a newborn who would not wake up for a photo. As an observer of all this, I was shocked at the poor quality of customer service. They need better salaries, better training or some sort of urgent change in people management because every time I visit this location I am mistreated and made to feel dumb for asking a simple question. Horrible experience.
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Passport office
5. Travel Visa Pro Boston - Boston
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· 1 reviews
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Michael Abramovich: Needed emergency passport and Travel Visa Pro was excellent. I was actually skeptical, and it was *expensive* but they got the job done. New passport in hand in 5 days. Support was great too, talking through documents by email, chat, and phone calls. Hope no one needs an emergency passport, but if you do, Travel Visa Pro got it done.
Petya Papazova: Excellent service throughout the process. Thank you for all your help. I got my passport for a week!
Quốc Khánh Vy Nguyen: Travel Visa pro is the best passport/visa service place. They help me get my passport in 6 days with great price compare to other companies. Their customer service is very professional/ nice/friendly. I would recommend this service to anyone need a rpassport/visa.
Jessica L: They got our expired passport completed in less then ten days! So happy with their service as we needed it urgently.
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6. Boston Passport Agency - Boston
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· 145 reviews
10 Causeway St #247, Boston, MA 02222
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Dave Frid: Excellent experience. Usually I hate anything to do with the federal government but this agency was amazing. Showed up for 11:30 appointment, no line at all, entire process of showing documents and paying took about 7 minutes. Was told to come at 3 pm to pick up the passport. Showed up just after 3 and was in and out of the building in less than 5 minutes with my new passport in hand. Would def recommend the Boston agency if you need a new passport urgently.
Scott McCaffrey: These guys were awesome! I had an emergency need for a passport, I was in and out of there in an hour and a half! They were Lifesavers and I told them so.
Ruchi: Very efficiently run office. They will definitely try to help you if they can. Low wait times. The security guard was great! Thank you for all you help and making my trip possible
Ramon Rosquete: Beyond 5 stars if I could. The staff, from the security to the processor, were very nice and helped me coordinating a last minute appointment (you do need one, no exceptions) with the National Passport Line. The service is prompt, clear and effective.
Nery Gonzalez: What’s going on with the phones? Why are you guys don’t respond the phone calls hello😤☎️☎️☎️☎️☎️☎️☎️☎️📞📞📞📞📞📞📞📞📞 this is crazy🤷🏾♂️
Jessica Tavarez: The best
Derya Cico (dcico94): I’m writing this review because I want to give others some peace of mind. The whole process of getting my passport in time for my trip was extremely stressful for me and I couldn’t get a straight answer anywhere. Here’s some advice from my recent experience:The Boston Agency in particular is more than efficient and pleasant. The hotline is not a reflection of this office, but the entire national passport system. If you can’t get in touch with the hotline, there is a government-appointed passport officer at the information desk in Boston for those who want to walk-in and ask a question.Nobody will give you any information on the hotline until you are 14 days away from travel, so don’t even try. Everyone calling the line has a sob story, and this is a government agency. There’s certain protocol they have to follow, and because of that, nobody will bend the rules for you. It is what it is. Once you call at the 2 week mark, they will help you. My word of advice is to hit dial at 7:59 before the lines open up, otherwise you’ll be stuck on hold or hung up on.Once I got my appointment, I showed up on time, with all proper documentation, and I had 4 different agents helping me, each one friendlier than the last. They made sure I got my passport before departure time. As long as you follow all the rules, and do as they say, there is no reason you won’t get what you need.
tavarae ban: Does anyone know what to do if the phone line is always busy and you can't make an appointment? I have been getting busy signals for days now!
Javier Vazquez: Worst place to deal with, most unprofessional and rude people working here! Can’t provide any information and or help in anyway possible! Calling them is practically pointless! Too bad passport applications have to go through these useless human beings!
Dhanai Williams: I understand theres a storm coming but canceling an appointment the day before a trip and asking if I can reschedule my flight just not a way to deal with situation
M. May: Had to rebook and pay fees for changing dates for travel for my family because there were no available appointments to get a passport. After rebooking & calling within the timeframe given once again, there were no available appointments within 1000 miles. The supervisor I spoke to showed ZERO empathy. I explained having to spend money on making changes and now I have to cancel the vacation again. I was told there was an appointment available in Puerto Rico. Seriously?! How am I supposed to get to Puerto Rico with two small children for one day just to travel back home and go to my destination. I feel so helpless. This agency is terrible. They told me to call within 21 days, I DID! Then they told me they changed the timeframe to call to 14 days. I call & no appointments available. Terrible.
allan n: Great service and very efficient
Ryan Carter: Fast and efficient
Kathryn Mostow: Very smooth process, everyone was friendly and helpful from start to finish.
Teresa H: Needed a passport quickly due to an unexpected trip - called to see the best option they had me apply for URGENT travel passport- i was a little nervous the appointment was 2 days before my travel - came 1hour prior to appointment EVERYONE is so nice and willing to help - was told to come back the next day due to living an hour away they let me pick up same day - only advice make sure ALL your paper is good and you will have no problems!
Kristen Elizabeth: We never got our Passport, and had to cancel our trip! We even paid extra to have it expedited. They took our money, but never came through.
Aaron Caine: They did every single thing they said they would do, when they said they would do it. Crystal clear expectations and delivery against those expectations. Friendly and efficient customer service. Low/expected wait time. Please accept my appreciation for such a well-run operation.
Lisa Flynn: Excellent service. Extremely efficient. Staff were friendly too! Thank you for your help today!
Fiona Pan: Me and my boyfriend were so stressed because we had to get a new passport before our trip to Canada on Sunday, and we only realized on Wednesday. We’re from New Jersey, and could not get an appointment anywhere closer than the Boston location. The reviews were good, and we were hopeful. Came in Friday morning and got the passport before 3pm the same day! Everyone there was friendly, and this is probably the best government agency I’ve ever been to.
q: Came in on Friday and got a passport same day. 😊
Jerelyn Luther: This location is great - got an appointment by calling the national passport information line and showed up with all my documentation. Was able to pick my passport up a few hours later. Getting the appointment is the hardest part but once you’re there **with all your documents with no issues and nothing missing, all hard copy** then you’re all set. Nice security guards and agents here as well.
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7. United States Postal Service - Somerville
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· 66 reviews
1953 Massachusetts Ave, Cambridge, MA 02140
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Mary Surabian: I spent almost 30 minutes in line to drop off prepaid packages. I can’t just leave them in the drop off because I need proof of scan for my reselling. After spending that time waiting the clerk spoke rudely to me and acted annoyed I needed a receipt. Just don’t recommend this place.
Dan M: Ehh nothing special about this location.
Lucy Cooley: Nancy was friendly, helpful and cheerful. Thanks!
Ben Kahan: Typical USPS branch except for one thing.. at this branch, it is standard for clerks to FaceTime their friends, on shift, behind the counter while customers await service.I understand it can get slow but really?
Gina: Employees are aggressively unhelpful and brain dead. Budget 3x the time you'd need to send a package.
Patricia Brown: I had an incident with lady at front desk over an error she made they came to my job and found me online , now when I come in to get a money order she rude every time she should of been fired horrible service and I encourage anyone speak up if they have had a bad experience with them some customer service
Jessica Fuentes: Very rude front desk employee. Older lady. Had an attitude and was being smart. I went in and was very polite to receive such bad customer service. No wonder why there are so many bad reviews. First time I had ever dealt with a usps employee with such a poor attitude. I’m sure she does her job well but it won’t hurt to be kind to the customers.
Tedros: The worst customer service I have ever received. Very rude employee. It is a torture. I have never expected such kind of service in US. I am giving one star bcos there is no less than that.
Michael Chen: 30+ min wait in line for something I needed printed using label-broker. Single person serving about 6 people in front of me took about 30 min before it was my turn.When I left the line was even longer reaching the door at least 12-13 people.It’s tax day today they really needed more staff to handle the traffic of customers today. Severely understaffed. Very poor experience
Michael Chmielewski: Wow didn't think customer service could be so horrible... all the reviews are right. If I could rate 0 star I would. If you can avoid this place you definitely need to at all costs!
Urmila Chadayammuri: I paid for my shipping, and filled out customs for the international package, on USPS.com and was then able to drop it off with no worries at all. Line was short at 4pm on a weekday.
John OConnor: The employees here are living examples why the USPS is going broke.
Jeani Rome: Richard threatened to stop delivering mail to my building simply because I had the audacity to ask about my missing package. Totally unprofessional and unhelpful.
Kirsten Whalen-Pedersen: Arlene is a gem. She went above and beyond to solve a problem for me regarding the additional services on a PO Box that others were unable to fix, all with a smile on her face and a very understanding, calm attitude.
Dingwen Sun: Helene literally starts yelling at me the moment I entered the building, a bunch of customers in line were shaking their heads and left after seeing her yelling, I have been visiting this location on daily basis, the rest of the stuff are friendly so I would give it a 3 stars, but I probably would never want to seeing or receiving any service from Helene again.
Camille DeVaney: Came at 330pm on a weekday. Huge line, one person working, took 30 minutes to mail a letter with tracking.
Amanda Jacobs: The clerk complained loudly that she was done with customers even though the post office didn't close for at least another 10 min. Told us we should keep walking to the next one rather than having her continue to work. Horrible person.
Karla Trejo: To the gentleman who completed my two transactions this morning: I don't know what inspires people to act as unfriendly as you behaved when you helped me out this morning--It surprised me because you were so friendly towards the male customer who came before me. I hope you stop to reflect on how your behavior may affect people.
Lauren Yonkoski: This is a high-trafficked area so it's normal for there to be a long line. That's not the issue. The issue is how incredibly slow-moving the line is. It takes upwards of half an hour to get through each customer. Today the line did not move at all for 35 minutes. It's almost impressive how slow they are. They're like the sloths at the DMV in Zootopia. Also, most of the people who work there are pretty rude. When I finally made it into the building to just hand over my package, the woman actually glared at me and said she couldn't help me. This is a pretty typical interaction for me at this post office. Just go to FedEx.
Khadija Laaziz: I hate United States postal because I want to delivered clothing to Morocco but they said still in New York City
sophia rehmus: I agree with all the posts that say that the man working there is incredibly rude. When the customer behind me saw how this employee treated me, he had my back and refused to be served by this guy, and instead waited for the next available person. I now refuse to go in there.
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8. USPS Porter Square Carrier Annex - Cambridge
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· 10 reviews
15 Mooney St, Cambridge, MA 02138
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Jill Macko: This isn't a real post office. There's no customer entry, so no way to send packages 😕
Jennifer Love: i called to ask for help on getting my package and the person HUNG up on me and was of NO HELP, TERRIBLE customer service
Rickeyj Simmons: Back in 2002 I had a job where I travelled a lot at the last minute and I would get my pay through the mail. On days when my flight was early and I knew I would not be here to get my mail id call the distribution center and they would allow me to pick up my mail early. With proper identification of course. Fast forward to 2018 and I need my mail early but wasn't sure if they still would be able to help me with an issue so early in the morning and so last minute. To my surprise all these years later and still great customer service. Although I do not recommend bothering these hard workers for every little piece of mail, I will say that if all other avenues are exhausted give them a call and no doubt u will get a great response.
xaerith: Absolutely appalling customer service. I was left a voicemail to say that a package had been left for me there and to give them a call back. I called back and was rudely told “Well I didn’t call you” by a woman on the phone. When I was given somebody else on the phone I was greeted by “Who’s this?” And they couldn’t answer me what their hours were. The most unprofessional behavior ever. Hoping this is a one-off and I don’t have any packages left for me in future.
Silas Hughes: Polite and nice staff, but an individual can't ship a package from here. This is just a distribution center.
Jason Macy-Moore: If you read previous reviews of this location you'll notice some complaints about the service, those people we're having bad days. I use this location for all my mailing needs and I have never had a problem, in fact, I always get great service.
