Best Technical Service Cambridge Near Me

Hieu La: Amazing people, would definitely go to them again if I had any computer issues

Donghee Yang: This is the best place to go if you ever run into any problems with your computer. I have faithfully came here multiple times and every time they will address the issue promptly and quickly and with 100% honesty. My computer runs better than brand new whenever I drop it by and get it fixed. I live almost 2 hours away and still will continue to come here for any of my problems with my computer! Honest and nice from the first call to when you leave!!! My last visit they helped me FREE OF CHARGE! Bring your computers here if you want the job done correctly and by a reliable person! East 5 Stars!

Pranshu Bansal: There are absolutely the best people to help with your hardware issues in a country where it’s so difficult to get anything repaired, I absolutely suggest them to anybody who needs Support with their laptops, desktop etc. Keep growing you guys.

Tommy Sands: Friendly professional service. EXCELLENT WORK! There is nothing that OTSCR can't handle.

Luke Malone: Courteous and communicative. Quick service and knowledgeable couple. I'll be bringing all of my repairs or computer work to this lovely couple every. time.

Evan Fontana: Excellent customer service! Fair pricing and quick turnaround. Would absolutely recommend and return to.

gary: On The Spot went way beyond a Five Star rating. I was being forced to convert from a PC to a Mac. They took out my hard drive, copied my files into the Mac, and got me all set up, but I had to return because I was having trouble adjusting. Even though it was beyond the call of duty, they helped me with navigating Microsoft Word on a new device with a frustrating keyboard. After a few days of misery, I gave up. I bought a refurbished PC, they transferred my files again, and even taught me how to adjust to the new computer and the new version of Microsoft Word with minimal charge. (Thank you so much, Iris. You're the best!)

Cheryl Cramer Toto: Positive:Professionalism,Quality,Responsiveness,ValueI had a fantastic experience with OTSCR - they did a custom pc build for my son (who had started the process himself and hit a snag). Iris and her team were so fast, thoughtful, skilled and communicative. They got the job done beautifully and quickly. Excellent work and customer service. I will definitely use them again.

Norah: I had a custom pc built here and it was great! The people were super nice and my computer was built perfectly. It was also reasonably priced. They showed me how to use it and where I needed to plug wires in. They were also really understanding, and built it in one day so I wouldn't have two make two long drives. I would definitely recommend them!

Evan Lee: I brought my dell laptop here because the hard drive failed abruptly. They gave me a prompt diagnosis the next morning, and I ultimately decided not use their replacement or repair work because I learned my computer was still under warranty with the store I bought it from. They charged me $0 for their diagnostic work! I am very grateful for that kindness and I will absolutely work with them when needed after my warranty expires.

Yael Berda: Positive:Professionalism,Quality,Responsiveness,Value

Quincy Ogutu: Originally, I went to a big box store to see if they could diagnose the problem with my MSI laptop, but the technician was dismissive and he assumed that it was a motherboard failure. After doing some research, I found OTSCR and decided to get a second opinion here. From the get-go, Iris assured me that they would try and figure out what the issue was and give me a timely update. Lucky for me, it was the DC jack that needed to be replaced. The cost for the repair and replacement was reasonable and I will definitely be going back here for my computer woes

rashmi ramaswamy: Positive:Professionalism,Quality,Responsiveness,ValueDavid is very knowledgeable about computers and coupled with Iris's professional manner, they are the best computer repair shop in Cambridge. Highly recommended!

Aleksandr Berdnikov: Replaced the cooling system in laptop fixing the issue. The only annoying thing is that you have to schedule an appointment in advance...

mlongue: Positive:Professionalism,Quality,Responsiveness,Valueso helpful! Iris and David were professional, prompt, and up-front about sharing options and what the proposed repairs would cost. they also made some extra minor fixes beyond the main repair and the keyboard is shining clean. thank you!!

Marcita Kumar: They were in my price range very fare and timely. Before and after. I love it

Lucy Lopez: I built my first gaming pc but it wasn’t booting up properly so I called OTSCR and Iris booked me an apt the next day. She was incredibly professional and happy and patient to answer all of my questions. David fixed my pc in a week which was perfect timing.Another day my fans weren’t spinning so I called and Iris got me in that same day. David got the problem fixed in 5 minutes. This man is extremely efficient and very professional. I will only be seeing OTSCR for my future pc needs. I cant thank you both enough for ensuring my first time was a 5 star experience. ❤️

Carolyn Mathews: I have used this company's services for 2 different laptops. I can't say enough good things about the depth of their knowledge, the quality of discussions about the problems with my computers and the results of their work. They are personable & easy to work with.

Laura Daehnke: Great Experience! From the first phone call to the absolutely on time and very professional home service visit, and their availability afterwards when a new question came up- this team is a real find!

Saeed Almheiri: Good

Celeste Haselton: New manager Ray is super nice and efficient. Great Fedex, go here.

Patrick Collins: Fantastic experience, really helpful and friendly. Would return. I had a lot of stuff to ship and wasn’t exactly sure the best way to go about it, and they set it all up.Warren stayed on character too!

Jen Nguyen: I had a great experience printing postcards here! I submitted a print job online that the online order computer estimated would be done that same day. After submitting, I promptly got a phone call from someone at the store. Harry let me know that the card printer was down and getting fixed, but that it might be another day or two before they could finish my order at the Tech Sq location. He suggested some options I had if it was not OK with that. I wasn't in a rush though, so kept my order at their location. The next morning, he called me to let me know that the printer was fixed and while preparing my order, he noticed that the images I provided were a little bigger than the size I had picked, so they'd print different than I had thought. He talked me through his solution, which was great, and I really do think it turned out for the better now that I've gotten to pick up the prints. Thanks Harry! You're the best!

Mel Hunt: I don't ship things often, but when I do, this is the place I go to. Thank you Tony for making the process easy today!

Richie Mendoza: As a L&D Director, I help Fortune 50 companies find exceptional talent to bring unforgettable experiences to customers. I am seldomly inspired or impressed, and today, one of your team members exceeded all of my expectations in creating memorable experiences.Tony is the epitome of what I seek in exceptional human beings that create awe, joy, and life-long memories of Custumer service excellence.Specifically, this what what Tony did, and I look forward to Tony having the opportunity to share what makes him such an incredible team member.A personalized welcomeTony was assisting a Custumer at the desk, and immediately upon entry, Tony greeted me warmly, stating that he looks forward to assisting me. This approach already set the tone that I will be taken care of2. Empathy and ListeningI shared with Tony that my sisters autistic son left his iPad at a hotel while my family visited me. Tony took the time to say he will find the best and fastest way to send the iPad back to my sisters family. I install felt at ease knowing someone would provide assistance in the best way.3. Probing and Identifying the best solutionTony took the time to listen to every need, and to strategically select the best solution for the issue. He began by measuring the iPad and went through several boxes to find the right size. Tony was patience and never made me feel that I was a burden.4. Probing DeeperTony discovered that there were several options available, and asked what was my preference, speed of delivery or price. When I told him my budget, Tony did not instantly provide the most expensive option, but the option that was right for me. He could of easily stated “Since you have 100.00 lets ship it overnight”. What Tony did was suggest different solutions, all tailored to the need of speed and price. This is something that I am not used to at a FedEX.5. Genuine CareI can tell Tony enjoyed the work he did based on his demeanor, his smile, his patience and tone of voice. He never communicated negative body language. He took the time to get to know about me and helped my wife at the same time to use the printer. He also identified the best option, and provided them to us so that we can feel ownership in our choice. When I heard the music on the speakers, I asked if he knew that song and he smiles and said “Of course its one of my favorites (Metallica - One). I mentioned that I only knew the song because its the final song in Guitar Hero 3 and he laughed as hard as I did.Tony’s presence inpacted the other customers in the store. I was so impressed I started rooting for him in the store “Tony, Tony Tony” and so did all of the other employees and customers.If there is anything I’ve learned in the 20 years of L&D, specifically in team member development, is that people like Tony do not exist in the world without being recognize. Being a genuine 5-Star employeee takes a lot of effort, contribution, trust, motivation. We must ensure Tony continue to feel he is values so that he may return the favor by creating brand loyalty as he did today. I will not drive our of my way just to go to this store, just to be helped by Tony. A returning Custumer indeed, but an unforgettable experience lived in my mind and should forever. Thank you Tony, Thank you for your spirit and dedication to strangers who need to send packages. Thank you for being selfless, and thank you for being…You.

Joanne Im: I had finished designing a research poster the day of the presentation, and was needing printing services within the day. Tony and Harry were the consummate professionals. Calmly and courteously taking me through the options, the pricing options, and the timeline over the phone. When I got to the FedEx location to pick up my poster, there were many customers on location. Tony and Harry, however, made sure that everyone was attended to in a timely manner. What I felt was very unusual (in the best sense of the word) was that they were very attentive and kind to customers without keeping other people waiting. When Tony asked why I was here, I mentioned my poster and he reassured me that it was printed. Tony then showed me the poster he had printed before cutting, explained to me the properties of the paper, and then prepared it for transport. What impressed me most was the obvious honesty, care, and craft that he brought to the task. Hard to describe without experiencing it. Thank you to Tony and Harry! Their reputation in the online review space is well deserved! #MITFEDEXLEGENDS

COREY Legere: One guy is very rude and unprofessional he just want you in and out. Very unprofessional

Malcolm Mayfield: Always great

Claire Camacho: Great service while doing a complicated return of a work computer.

Ankita Thomas: Probably one of the best experiences shipping and mailing that I've ever had.I'd been going to this store regularly for my printing needs, the rates were good, the staff helpful and responsive and it was easy to get to.In the past, I'd used their services for sending some documents - nothing too complicated and no problems with the sending whatsoever.Recently, I used the store for sending some bags and packages for moving. The employee was really helpful. He explained how different options worked, issues I may have to look out for when making a pickup request online and how best to ensure my stuff gets where it needs to go.If you need anything shipped, I'd highly recommend this place!

Evan Long: Tony is the man. Hire more people like Tony so the wait is shorter.

Cynthia Kiss: Staff is so kind and knowledgeable. I feel very comfortable when I need to use their services.

Sarah Horton: I've been going here for years.....every time has been a successful trip. There are a multitude of tasks you can accomplish in one place! Tony Z. is super helpful & friendly! He always provides incredible customer service. Lastly, the prices are surprisingly reasonable! Highly recommended.

MJ Williams: Tony Z. always provides excellent customer service!!! He makes things easy and is calm & collected, which helps when you're rushing to get something done. He holds the fort down! Prices for full-service tasks (copying, faxing, etc.) are reasonable. Conveniently located, plentiful street parking w meters & open until 7pm. Highly recommended.

Lasitha Yahampath: Friendly staff. Tony is Very helpful.

Sam Todd: Brian (store manager) is very helpful and super nice!

Chenyu Wang: Tony is the best!! so nice and thoughtful! He handles everything with great care and suggests the best packaging for my weirdly shaped skateboard and vacuum. Thanks to him, moving and shipping weren't costly and stressful for me...

Atif K: I went to this FedEx location to drop some documents and get passport photos. Tony is a gem at this location. He was super helpful, very polite and really knows how to treat a customer.

Zeke Piskulich: Harry and Brian were both incredibly helpful - they got my last minute poster printed today asap and helped me out of a really big bind!

Martin Scheuring: Excellent service! Tony is a gem. He always goes above and beyond to help customers. Thanks again :)

Rj Jr: Great place for electronics

Shauna Leavitt: Highly recommend Micro Center! Very friendly and knowledgeable staff - they will answer all your questions and help you find the right product. Thanks for the great experience!

m1st3r t4c0: Great parts, in stock, competitively priced with knowledgeable sales staff! It’s like walking into a Time Machine back when companies had a soul, cared about customers and genuinely cared about customer service.

MiniJay: Just bought a My Geko Gear dash cam from here. Great quality, great price, great camera quality. Love that it’s a front and back camera as it’s the only one that I have found that I like.

stuart litel: Best or only place to get real computer stuff, not online. super staff. Great inventory. For the most part competitive prices. Very well stocked.

Merritt Martin: 🔥🔥🔥🔥

James Wesinger: 👍

Jason Alexander Brown: Microcenter is always a mixed bag. You either love it or hate it. It's better than most options if you need something right away.

Howard Phillips: Great service helpful people. Not so great website for sales and reserving a purchase

edward hayes: Sometimes you come across power hungry managers here, I've had some questionable experiences.However, if you're a nerd this place is Mecca.And the nerds here will out-nerd you and that's absolutely the best part of the place.

Kevin Spooner: A computer superstore with everything you would ever need or want. A Geek’s paradise!

Kashid Rome: Good sales all the time!

Jim Manning: I had a very bad experience here.

Benjamin Houle: My 2nd pc build from micro-center- and it went even smoother this time. Sales people Tristan E and Evan H were fantastic. They helped me create a build that fit my needs all while not pressuring me or upselling me. The technician who built the actual pc did a great job as well. Saved me hours of time and frustration. Make sure to get the full build warranty if you chose micro center for your build. Worth every penny!!

John Mularz: Always awesome customer service. Never fail ! Always stands by what they sell. There knowledge of employees are amazing !! I I also want to update the management staff is amazing. Jake and Juan are outstanding! This company will do anything to make you happy. To make sure you leave satisfied.. They always stand by their product that they sell.

Anthony Hudy: The only problem with this Micro Center, is you have to fight for help, and they need more help.

Dan .Theman: Expert help at finding products. I was looking for a laptop I can install Linux on.

Yury Khitrik: I like to shop there for computer parts.

Beth DaSilva: Don't go if you have questions or if you're going to pay cash!

Stephen Saia: Best place in NE for anything computers