Best Van Rental Agency Cambridge Near Me

Jonathon Murphy: Super friendly and our car was ready for us right away. Great car rental!

LIWEI LAN: Camila is so nice. Thanks a lot

The Russian (The Russian): What can I say? I travel for business and pleasure. I needed a mid size SUV got a cx5 rental a week prior.. come pick up day, they didn't have a cx5 ready big woop got a "free" upgrade to a Kia Sedona fine. Now here comes the fun part. Come home to find out there's a slow leak on the front right tire, windshield wipers are shot and the car is not fully cleaned. 🤦‍♂️ Okay let's call the actual location phone number to go through 15 steps of ai software phone greeting to be put on hold and no one answers for two days (Saturday and Monday).Now dropping off the vehicle is a painless experience as though YOU park the car at the garage hopefully find an open spot and then check out .The elder gentleman that checked me out and was quite understanding, comped me for a day for the trouble .I mean if you're in a pinch in Cambridge and can't find a rental? Go for it, be weary of what you get though with your "free" Upgrade

Nagaraj N: Gave us a vehicle with completely worn out rear tires. Had a flat tire 50 miles out on a week long trip. Could have been deadly! Then wasted half a day waiting for Budget road service that never arrived and driving to another location to exchange vehicle. Icing on the cake, charged for a full tank of gas for the original vehicle for 100 miles usage!

Angel Alvarez: They canceled the reservation after being 8 minutes late (literally). The store was then marked as sold out, and I was left without a car. The national customer service line was no help. They are supposed to hold the car for 24 hours to honor reservations. Renters beware. Avoid this location.

Nazifa Abdul Rauf: Cars are filthy and smell disgusting. They do not get cleaned in between different users. Extremely unprofessional and rude staff, they open and close the facility as they wish and won’t process car returns on time. I was overcharged by almost 300 dollars which they are refusing to refund. Take your money elsewhere such as Enterprise car rental - they’ve got professional staff and service and better prices.

Tanvi Mutha: Worst customer service and the cars are too old. I should have gone for Hertz they have better service and cars. Not professional at all.

Gentle Blythe: Nice person at front desk but the rest of the experience from car cleanliness to ease of pick up and drop off was totally lacking. The car was filthy and clearly hadn't been cleaned. There was no one to check me out or back in and no clear instructions about how to convey that the gas tank was only partially filled.

Chris Lukeman: Great experience! Fast and no up sell pressure!

Jason Crist: The first car that we were given was dented in several places. Not little dings either a long dent down one whole side for example. The pink sheet showed no recorded damage. We had to walk back to the counter and refuse the car. Both cars were disgustingly filthy. There was human spit dried to the outside of the first on both sides and the windows on the second were so bad that I had to stop and buy glass cleaner and paper towels just to see. Is this what is expected from Budget customers? Budget has a great backstory and used to have a great reputation. I'm very disappointed.

Faride Yamin: zero starsThe car was Dangerous both front tires were in the worst condition someone can maintain a car. Shame Budget Cambridge renting unsafe cars to University patrons @Cambridge, MA @BostonUniversity @BU @HarvardUniversity @BBB

Samuel: It works fine 80% of the time, but service here seems to have been getting worse and worse in recent years. I reserved a sedan, but they "upgraded" me to a minivan since they ran out of economy cars, which is not really an upgrade since it is less fuel-efficient and can be awkward to drive in tight city streets. Seems to defeat the point of the reservation if they cannot honor it. And then I find that the vehicle only has 1/4 tank of gas left, which they had neglected to inform me while checking out!

Abby McGee: Definitely the worst Budget location of all time. Always a super long line and some of the staff are very rude. They WILL try to scam you for gas, tolls, late returns, etc approx every other time, but the customer service line will help if you take photos. Keep coming back because it’s the only one nearby, but seriously take a photo of starting and ending gas/mileage with time stamps because you will need to fight random extra charges!

DOONALDWINDETT1617: Continue to have multiple great experiences at 350 MASS AVE

Johannes Kalliauer: -Website offers GPS, but Cars didn't had GPS.-Money paid for GPS is called "non-refundable Prepay"-Kia-Car was not at all similar to Volkswagen Golf. I'm okay if something unexpected happed and I get a similar car, but not having any car ready 1,5hours after I had booked my car is incacceptable, expecially because it was not mine.

Chris Toy: Staff was extremely helpful and professional. However the car I received was not washed and extremely filthy. I had to pay $18 to get it washed myself which was a major inconvenience. The tank was only 3/4 full as well which delayed my trip even further. Price and staff were great. If they can do better at the time of pick up, would be 4-5 stars.

vinay kejriwal: Car was not clean, there were stains inside door of the Car and it was RED. There were empty Gatorade bottles inside of the car and wrappers lying around. The CAR PLAY was not working at all. Even the owner/manager of the rental location couldn't figure out. I have used other rental companies, never faced this issue. I booked compact/economy so that I can save on gas, and I was given Full Size SUV which was such a poor mileage option. This is the worst experience in many life for rental.

Cody Craig: Did not open on time. Been waiting outside for 40 minutes

Andy Dienes: Fraudulently charged me $31.70 for 'tolls' when I am certain I did not pass through any such toll booths. I tried to contact customer support about the issue and they were not able to provide any evidence that I had somehow managed to incur such high tolls, yet they did not reverse the charge.

Luigi Barbarossa: I am really satisfied with the service offered by this location. The staff are super helpful and always help me with any of my requests. Highly recommended

Fabio Hartmann: Absolute rip-off business practices. They charged me 240 dollars instead of 90. Stay away

AKRISHT PANDEY: The website and even on their door says that they open at 8, but we were told by the hotel lobby staff (where it is located) that the staff never arrives before 9. We waited till 10 before cancelling our booking because no staff showed up.

Kostas Zafiriou: San Jose, CA: $15 admin fee for $6 tolls. Customer associate never mentioned it upfront. No transponder offered with the car. No option to pay cash/credit card while crossing the San Fransisco bridges. So be careful!! Read the fine print when you rent from Thrifty, even at 11pm when you are tired from a long flight.

Wallace Bachman: I made a reservation for a car about two weeks ahead of time. When I got to the location, they were closed *and had been for over a month*. It took several calls to reach a Thrifty agent, who then told me to take hires car to their location with a Park Plaza address in Boston but located on another street. They did reimburse the expense, but no one should have to work so hard to pick up a reserved car.

Jyl Phillips: I called ahead to make sure they'd be open on Sundays and they said yes. When we got there we couldn't even find them because it didn't say they were located inside of a hotel lobby. We tried calling and it just went to voicemail. We finally found it after circling the building for 20 minutes and there was no one there. The hotel employee said she'd gone to lunch & he called her to let her know we were there. She could've at least left a note on the door!So we had to wait 30 minutes for her to return. She said she gave me a free upgrade on our car and when we went out to get it there was ONLY one car available!!! I will never rent from them again!

Virginia Lavoie: Real sum bags took change from car and my phone cord.Left report and called NO Return call..I know they are not responsible under agreement, and as it was maybe $ 25.00 worth of stuff I would like they would want to know that they have a employee that's stealing.....👎 👎

Rhaeanne A: Do not recommend at all!

Joella Velasquez: Untrustworthy. Left our vehicle there for a week & they stole out of it. Never going there again.

Sartaj Alam (Raja): Hight cost rental

aldo bischi: I was not explained how the tolls work in MA, therefore I just got 50 dollars fee+fine after one month, if the employee would avoid making jokes about pasta (I am italian) and explain properly how things work to a foreigner would be definitely better

Samadoon: Great customer service, lots of smile and quick service. We decided very late to rent cars for the week of 4th July holiday. Most places were sold out or their prices were prohibitive. However, this location thanks to Ms. Malyun, (lady at the front desk) we were able to get 2-new camrey’s with less than 10k mileage and very reasonable price. She is the best and we will be definitely going back to do business again.

Jared Robinson: Good car rental location. Sometimes there are good deals. Very nice staff.

Roi Baron: I used them a few time since moving to Boston and so far so good. had no issues as all. and Maiyon at the from desk is so nice!

Peter Krafft: Great service! I was in a serious pinch and Malyun at Thrifty really helped me out. I needed a car at the last minute after Hertz down the street closed at 4:30 on a Friday (really?) after having allowed me to book for a 4:30pm pickip.. At first it looked like there wasn't going to be a reasonably priced car at Thrifty, and I thought I would have to go to Logan to get something, but Malyun was able to make it happen for me at a lower price than what I had booked at Hertz!

Jesse Dalton: Employees were nice, car was in good condition and affordable, but -1 star for not offering after hours drop off

Nicole Sammey: THIS LOCATION DOES NOT HONOR COMPANY POLICY!! My Fiancé, who is a member of their Blue Chip Program, reserved a car on a Tuesday for this location. We have previously rented from the airport location USING A DEBIT CARD WITH NO ISSUE! Upon arriving at this location, the woman at the front desk tells him that he cannot use a debit card. Now, this is a complete surprise, since I personally checked their debit card policy on THEIR OWN WEBSITE and it states that debit cards may be used by Thrifty Blue Chip members as long as it is on their Blue Chip profile! The woman then says she has been their 17 years and never has she seen a debit card accepted. OK..that's all fine and dandy.. BUT WHY DOES IT NOT STATE THAT ON UR OWN COMPANIES FREAKING WEBSITE!! Needless to say after much time wasted, she did absolutely NOTHING to remedy the error and I will be calling corporate, following up with the BETTER BUSINESS BUREAU and anything else I feel is necessary!

sheila moran: Great experience, easy pickup/drop-off, wonderful woman helped us out and was extremely pleasant.

Sindy Tan: Conveniently located and got a new car on my first visit here!

William Bonnice: Friendly and responsive staff. Worked to find suitable substitute for reserved minivan that had safety issues. Initial alternative did not provide the needed cargo space. Rented large SUV for same price as the minivan.

Jamie Lorimer: Problems with the app meant i had to make several bookings. On arrival the lady was helpful, but i ended up paying much more than the voucher as insurance costs were in addition. This is not the case in Europe. Also, was told to buy a full tank of gas for the journey I had planned. Only needed a third of it in the end.

Chris Lutes: Excellent service. Fast, smart, thoughtful.

Mark Chandler: The staff went out of their way to make sure that my car was ready even though there were several major events going on in town that weekend!

Flash Nbs: Great service!

Alix: My first time renting from entreprise. Great service! Even though I came in at a busy time, Max, who assisted, took the time to go through the policies and choose the right car for my trip. The car was perfect for my travels. Max was professional and very pleasant. Will come back

Mahmudul Hasan: Enterprise always has the best customer support. Shannon and Dean did a great job with the whole rental experience. Cheers.

Pep: Best rental place in Cambridge. Staff is polite and professional, their fleet of cars is clean,new, diverse and with low milage.Easy pick up and drop offs.

Rajiv Agarwal: Short wait. Reasonable service. In town pick up, huge plus. Note airport drop of your car is extra $100 per the agent...really guys.

Maxim Imakaev: This is the most organize Enterprise office I've ever been to! Steve and all of his employees are amazing. Rented a car twice from them for a weekend, and it always went without a problem, everyone was very professional and polite.

Suchan Vivatsethachai: It was a good experience renting with Enterprise at Central Square, Cambridge. We picked up the car with Jovi, who accommodated us with everything we needed. Even though there was some confusion about the car we were supposed to get, Jovi handled the situation professionally and even offered to compensate us for our time loss. Dropping off was also a great experience. Dean handled every concern we had, and the drop off went as smoothly as it could be. They were great!

Dimitrios Niarchos: Great customer experience at the Cambridge branch of Enterprise

Kyia J: Unfortunately, my experience at this place was terrible. I had planned a trip to see a friend on saturday 2/11. I was under the impression that I was all set to rent a car after speaking to a very nice lady named Shannon on the phone a few days prior to my reservation. I thought it was great that they were double checking my confirmation. I briefly explained my situation with her over the phone in accordance to my temporary license. I also double confirmed with the RMV about the validity of my temporary license. To explain, my temporary license is a government issued piece of paper that may say "Class D Permit" at the top; However, it was interchangeable to a temporary license as stated on the "government issued document". So when I walked in at 9:00am, thinking I am all set, the lady at the front desk refused my temporary license because it said "permit" on it. Yet, it was no longer a permit, it was a temporary license. I was given authorization by RMV that the permit was now my "temporary license" and was also validated by the examiner on that paper. Meaning I had the right to drive by myself with that active temporary license. Additionally, I had all other supporting documents on hand to prove that I had an active license. Which, is stated on the Enterprise website. All in all, I think that the Enterprise website and the people that work at the Enterprise on River street in Cambridge should be a little bit more thorough with the information they provide instead of wasting peoples time. I would've never made the reservation with this place if my documents were not going to be accepted especially if it states that it will on your website. This is a caution to all those that carry any type of temporary license do not go to this enterprise. Try the one on commonwealth ave. As they were a lot more helpful.Best.

Jhizel Tahrelle: always have cars available

Caroline Klam: I could not be happier with the experience I had renting a car from the Enterprise location in Central Square in Cambridge MA. I rented a car for just a day while I was visiting in Boston - they didn't have the compact I had requested, but gave me a larger car which was very nice . . . the only problem - that someone had smoked in the car previously - wasn't obvious until I had driven off and started the heater. I pointed this out when I returned the car and they all checked it out, were very apologetic and addressed the issue with me. I had trouble connecting my phone to the car's system and Dean was very patient in helping me make it work. Jovi was alone with a line of people when I came to pick-up the car early on Sunday, she was efficient, patient and cheerful in getting all of us on the road quickly. Everyone was professional, efficient and just plain nice in meeting my needs - I will rent from them anytime I return to Boston.

Jose S.: I love renting with you guys, always great costumer service, honest and transparent .They wont try to upsell you unnecessary upgrades and always respect your choices.

Chris McCarthy: Convenient place to rent a car. Staff are extremely helpful, big shout out to Steve, Dean, and Andre!

Kollala Sai Sundeep: Steve and Dean are very friendly and polite.Dean made sure that I was completely satisfied with my rental.They are the best rental car staff I have encountered in the US so far!Please continue in providing this kind of service. Cheers

Amr Ouda: Customer service is really great at this location. Mercedes from the staff helped me with my rental and she was extremely professional and pleasant. I would definitely recommend.

Tariq Atiyat: Enterprise always provides superior service over all other rental companies.

Michael Mahoney: Incredibly professional and efficient service. I'll be using their rentals again!

Jhonatan Oliveira: Steve was awesome. Car was great. Amazing customer service.

Margaret Dreske: Such a pleasure - easy to book, pick up, car was clean, the customer service agent was awesome!!!! I made a mistake and booked for only one day instead of the two I needed....called after pick up and the agent extended with no issue. Whole experience was great!

Ryan Krahmer: I’ve rented from here a few times for work.+ 1 The service is great, the people are very kind.+1 The last rental car was clean and met all of the needs for my week long trip.-1 Star: there’s a really long line and very slow turnover times. Be prepared to wait in a queue for 30-45mins.-1 Star: Came to pick up my reserved car today, and they say they don’t have any available.-1 Star: in my last rental, I got a ticket for an overdue inspection, and had to fill up the tires with air. Shouldn’t these things be included in the car inspection between customers?Again, the people are great, but operations / management needs improvement.

Jessica Westover: Eugene at budget saved our lives!! We couldn’t get a rental car anywhere else in boston, and every other budget we spoke with was unable to help us even though we had a reservation. All 5 stars go to Eugene for accommodating us with a smile and sense of humor, not charging us extra, and being efficient and kind. This man deserves a raise!

Shreya: Have waited over 30 minutes and have moved only two places in the lin. There are still 5 places in front of us. Disgraceful.Update:We got here at 11:30. It’s 12:30 and we’re still not at the front of the line.

Libero Della Piana: Staff was friendly and helpful, but man it was a long wait to pick up reservation. Guess they just got slammed.

Gio B: Service is bad they make a hassle over anything instead of looking to rent you cars what’s the point of business?

Lavanya Kondiparthi: Very unresponsive and rude. I rented a car with Budget, picked it up at 1 bennette st location but had to get the car towed because of a small accident. It's been 36 hours since it's been towed and I was not given any update since then. I called them multiple times and the only answer they give me is that they can't give me any information (they themselves don't have any information). A couple of times when I called some representatives said they'll transfer the call to a person who can give me more info and they hung up on me.The towing services was very quick with their work. They returned the car to the location that the rental company asked them to (Budget rental services asked the towing company to return the car to a different location than what I chose as return location while booking). I was told by the towing services that the car was returned to Avis servicing center (apparently Avis and Budget are owned by the same entity). When I called Budget customer service a few minutes back they said they don't know which location the car is (HOW CAN THEY NOT IF IT'S ONE OF THEIR OWN SERVICING CENTERS???) and he also doesn't know when the car will be fixed and returned to the original location. But he had the audacity to tell me that they'll charge me until the car is returned to the return location I chose.Firstly they don't communicate among themselves, they don't give any useful information to the customer and they also charge the customer for their delays.As it is takes me forever to get through the automated service and get a hold of a person every single time I call, and when I do manage to get a hold of a person this is what happens?This is a very frustrating experience and I don't think I'll ever rent a car with them again.

Peter Ashley: DO NOT USE! Their reps told us the location was closed at 4pm even though we had a 4:30 drop offWhen we went the next day to try and figure it out, we found out they were actually open even though it says otherwise (and we were told) , meanwhile the woman at the desk was extremely rude and refused to accept any blameManager said “it’s not their problem”Insane

Piyush Mishra: Quick and smooth pickup and dropoff.

Robson Nascimento: Yesterday (12/15/21) at 9:00am, my daughter in law stopped by to pick up a car I'd made a reservation for. As she did not have a credit card in her name, she could not take the car. Budget would not accept a debit card (in her name). The lady at the front desk was extremely rude, and made it clear she did not want to answer any questions. Definitely, she needs more training or to find another job where she doesn't have to interact with people. I'd give this place no star, if it were an option.

Kameel Nasr: The desk person, Terry (not sure of spelling) was kind and helpful. There was no problem with the rental, and she did not try to sell me up

yesem or: First I would like to thank Terry ( I hope I spelled Correctly) at 1 Bennett Street Cambridge MA. She was amazing, when I made a reservation online without realizing I picked a wrong date, and she fixed this problem on the spot, she went beyond and above and found me a car and turned my day around. Also picking the car and returning was so effortless and quick. Thank you

Akash G: I have no idea what everyone else is on about. It was generally easy to find, and the front desk lady was amazing. It’s hard to get ahold of via phone, but there are other ways to contact. Also, you can call the Avis number, too. It’s the same desk.But man, I got some great prices here!

Lin deng: Front desk staff was extremely rude when we returned the car. Do not recommend this place.

Franka Chen: Pretty bad service. If you plan to rent/drop off the car at this location, be aware of the quality of the service you may get. Staffs left work even when they saw our car coming in before 6pm. No one answered our calls during the working hours. Very disappointing & irresponsible!

Kate Flanagan: Beware, the 350 Mass Ave location (actually, most locations that aren't corporate) stopped accepting debit cards, even if you prepaid. They'll send you to a different location (Harvard Square in my case) if you already paid online but it's a massive hassle after that and the staff don't seem to get notified when someone's getting sent over so it sucks for everyone involved. As long as you've got a credit card it's great but this change was kind of a dealbreaker for me.

Tanish Rajput: Pretty good and quick service.If you are trying to reach team via phone I'd recommend calling the Avis number for the same location. The budget number does not work. It reaches the same person at the desk.Hope this helps.

Detours 65: It's was very easy process. Location was very close walking distance & the service agents were informative & friendly!

Peter Davis: Budget people were courteous, helped me with directions, and provided me with a good safe car.

Robert Sepe: When I returned the car on 30-Sept-2020 at 4:30pm, the Budget attendant in the receiving area said he found some minor damage on the front of the car. When I said I had had no accident, he said, “you should have checked the car first when you picked it up.“ As I was 100% sure I didn’t cause this damage, I said yes I should have checked for my own protection, but I know I didn’t cause this damage as I had the car with me the whole time. He just kept repeating I should’ve checked the car first. We went back and forth like this a few times with him repeating I was somehow at fault. As the customer, I don’t appreciate being chastised or blamed for what was essentially Budget renting me a damaged car. Yes I should have done a pre-check when I rented, BUT so should the Budget office that rented it to me.Regardless,I’m less mad about receiving a damaged car, than I am for being scolded for something that was at least half of Budget’s fault (renting a damaged car) And yet this attendant took upon himself to run me down. Not his job to do that. Next time I will certainly do a pre-check, I’m just not sure I want to do it again with Budget at this location.